Everything went well until I returned the Truck. The Store manager came outside to check the mileage and complete the return. I ask him if I was charged for the dolly which I did not ask for, but was in the truck. He immediately chuckled as if it were some kind of joke. He went to the rear and asked me " You mean to say that the dolly disconnected from the spot it was in and now it's at the back of the truck"?? He said; " that in 7 years he had not had anyone say something like this." The hand truck was never connected to anything. He continued to chuckling while behaving unprofessional in his actions and appearance with his wrinkled shirt and pants. I wasn't trying to get out of paying $7.00, for a hand truck that I didn't ask for. A MANAGER behaving in this condescending way, tarnishes the great service that I received during the rental. I have been a business owner for many years. This individual needs additional customer service training. The two stars is for the corporate reservation, and the super nice employee that handled the paperwork at this location. Corporate will also be advised. If it were my business, I would want to know the poor behavior of an individual labeled manager.ISIDRO C.
Customer Reviews for U-Haul Moving & Storage of Lapalco Blvd
Harvey, LA 70058
(Located at the corner of Lapalco and Brooklyn Ave)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Johnny B. | Overall Experience
El cliente no dejó un comentario.mariana F.
Jordan runs a smooth operation. His customer service is A1. We use U-Haul monthly.MICHAEL R.
El cliente no dejó un comentario.CRYSTAL F.
We were waited on quickly. I had to call twice to delay our pick up time. They promptly answered the phone each time!!!Margaret K.
El cliente no dejó un comentario.CATHERINE S.
El cliente no dejó un comentario.tajuanjanae r. | Overall Experience
El cliente no dejó un comentario.Nicky J.
El cliente no dejó un comentario.MATTHEW H.
Out of 5 employees only 1 was assisting customers until there was a long line and the service was labored and joylessRITA N.
Sabrina was greatBRITTANY L.
Personnel is very courteous and professional. Very easy to work with.Jason H.
Excellent serviceINGRID T.
El cliente no dejó un comentario.SILVERINE M.
When I arrived to get the vehicle the agent was an hour late making me late for my event. The truck smelled of gasoline like it spilled and was never cleaned up. No one told me I would be charged for mileage. I went to uhaul bc I rented trucks before where I wasn't charged. I did self checkin and it didn't even ask me to put the mileage in and when I returned it the agent was rude like I was lying or something and proceeded to tell me I had to pay an additional $40 something making the van rental over $80 for less than a day. I am livid still. I reached out to the manager who never returned my call and then charged my card. I do a lot of events and arrange service for a lot of events. I use to always recommend uhaul but not anymore. Very disappointed with my treatment and how you choose to do business.Sible L.
Jordon is a great manager , very knowledgeable and helpful.RUSSELL R.
I had a great experience with that locationFred G. | Overall Experience
Well I had to wait awhile for them to inspect the truck. I left the keys in the truck and the worker said that they were not there. After 15 minutes, he helped someone else and then he said that he never looked for the keys in the truck.CHERYL G.
Trailer was dirty, staff seemed as though they were unhappy they had to do their jobsMichael E.
El cliente no dejó un comentario.MARY E.
NDCAROLYN W. | First Impressions
El cliente no dejó un comentario.DANNIE C.
The dolly I paid for was not thereCRYSTAL P.
El cliente no dejó un comentario.KARI T.
This whole experience was the worst. I picked my pickup location and drove there that morning and they moved my pickup location 30 minutes away so now I have to waste time and gas for my vehicle and uhual. Once I get to the location the sales representative was very rude and the manager had to come and when he came he was rude but not only that while he was trying to take care of my stuff he gets a call from someone and when he hangs up he started cursing like we wasn't standing right there. Very unprofessional never again! I won't ever use uhual again!NICOLE G.
Always good serviceMARTIKA M.
El cliente no dejó un comentario.Francisco P.
El cliente no dejó un comentario.Hannah M.
Great experience. The guy who checked the truck in on return was a pleasure to deal with.RYAN M.
Great guys nice helpOMAR A.
The manager Jordan was amazing and very helpfulTERRI S. | First Impressions
This was such a pleasant and easy experience! The truck was clean and ready on time, and we didn't have to wait. I highly recommend this location!KRISTIN M.
El cliente no dejó un comentario.OREAL J.
El cliente no dejó un comentario.DANYA D.
The associate did not know about options and did charge double on my rent. When I returned I spoke with another associate that understood the mistake that told me that will talk with the manager for return the extra charge.WALBERT R.
El cliente no dejó un comentario.BARBARA S.
Nothing I can think of.ARTHUR M.
El cliente no dejó un comentario.Paul M.
El cliente no dejó un comentario.MARTIKA M.
N/A Excellent services !!!ISIDRO C.
Keep the good work upSTAFFON T.
El cliente no dejó un comentario.MOLLY B.
Professional staff and very clean facilities. Keep up the good work.KEVIN A.
No improvement. I reserved a truck and went in the store and was asked upon entering how can I be helped , Thank you Uhaul for your excellent service and clean vehicleSIMONE S.
I Lapalco location is by far the best I've been to. The gentleman that got me hooked up is very professional. He has helped me in the past, and every time it goes smooth. This is the only location I deal with mostly because of him 5 to 10 minutes and I'm out of there. Other locations (Oakwood) have taken over an hour.MICHAEL C.
Jordan Hayes is a great guys with an excellent customer service skills. Very well deserved U-Haul employee.Devendra P.
El cliente no dejó un comentario.Karen C.
El cliente no dejó un comentario.Yolanda L. | Overall Experience
El cliente no dejó un comentario.JOSHUA S.
El cliente no dejó un comentario.Shaneaka H.
Jordan he is so sweet ❤️Shantrell L. | First Impressions
Always professional and helpful...JOHNNY M.
El cliente no dejó un comentario.MICHEAL T.
Young man that assisted me was really good nice great customer service.JAMES W.
The general manager Jordan was beyond awesome. Highly recommended..Strateshia A. | First Impressions
Nothing service was greatJEROME A.
All was very well thank them very much.JOHNNY M.
Trailer was not even swept out. We had to clean it before we could use it.Shannon L.
El cliente no dejó un comentario.Steven B.
El cliente no dejó un comentario.CHANTELLE J.
Be prompt with customer service complaints and hire friendlier attendants. I'm still waiting on resultsfrom the manager.FELICIA E.
Have someone sitting at the front to help customers, better communication overall, no attitude with customers, better work ethic.JADA H.
Horrible to say the least. Almost a week waiting to hear from a customer service representative. Faulty equipment. Lack of facilitation. No communication on processes and alternative processes. Lost a sale on furniture that I had advertised. Couldn't get into the building using access card. Had to return the truck before being able to use it. Only truly helpful person was Travis in Roadside Assistance. I can keep going... next time I will rent a truck from Home Depot and a unit elsewhere. Worse $200 spent.LUIS W. | Overall Experience
El cliente no dejó un comentario.christina F.
El cliente no dejó un comentario.PERRY B.
El cliente no dejó un comentario.ROBIE A.
El cliente no dejó un comentario.Eileen M. | Online Move In
El cliente no dejó un comentario.LEONNA G.
El cliente no dejó un comentario.Keith P.
I had to walk all over looking for someone to help me and they just seemed unhappy I was even there.Kristen A.
El cliente no dejó un comentario.DAVID M.
El cliente no dejó un comentario.DAMIAN B.
El cliente no dejó un comentario.LOVELESS M.
El cliente no dejó un comentario.CARMELITA R.
El cliente no dejó un comentario.ERIC S.
El cliente no dejó un comentario.Renata C.
excellent experience highly recommendAntonio L.
This location was fantastic. The manager was a calming and reassuring presence and I felt respected and valued as a customer. Waaaaaaaaaay better than the Tulane Ave. store. Worth the drive from Orleans parish.EMILY L.
El cliente no dejó un comentario.Christy W.
El cliente no dejó un comentario.IESHA B.
El cliente no dejó un comentario.AMBIORIX N.
Nothing...Everything were well in order.CAPACINE Y.
very good customer service both at pickup and drop-offGERARD R.
El cliente no dejó un comentario.Teddi C.
El cliente no dejó un comentario.RODERICK H.
El cliente no dejó un comentario.CHRISTOPHER K.
El cliente no dejó un comentario.Yolanda C. | Overall Experience
El cliente no dejó un comentario.JOHN P.
My credit card was charged twice I called twice to speak to someone & was told someone would call me back never received a callALPHONSE H.
Did not rate this as my pickup location changed to one in New Orleans which was an inconvenience.Charles M.
El cliente no dejó un comentario.DAVID G.
No elevator access to second floor units with steep, tight, long stairwell. Absolute deal breaker.Mersini K. | Overall Experience
Make sure everything works in the truckYVETTE D.
Very pleased with my overall rental experienceLYNDRELL G.
Easy fast and efficient return and staff greeted with great serviceERSKINE B.
Nothing everything was greatANDREW B.
Jordan is great!! ThanksCHERIE D.
El cliente no dejó un comentario.Christy D.
El cliente no dejó un comentario.James P.
El cliente no dejó un comentario.Keisha W.
Jordan was great.Audrey B.
I didn't like the personally taking pictures of my I D.OSCAR C.
Some staff members were great, but the store manager was horrible. I was charged for a storage space I did not have access to and I was accused of putting the wrong lock on my storage even though I bought the lock from their store. When I shared this information with an employee and the manager I was threatened by the manager that my lock would be cut off if I did not come to remove it. The lock was on the storage space they charged me for but I did not have access to it. Needless to say I will not do business with this facility again. Most of the staff members were truly great and helpful but that manager has got to go.Chenice S. | Overall Experience
El cliente no dejó un comentario.BARBARA G. | Overall Experience
El cliente no dejó un comentario.CAROL T.
El cliente no dejó un comentario.ULYSSES G.
Wonderfully helpful staff.TODD C.
El cliente no dejó un comentario.PAUL S.
The service was great especially the lady who helped with the Van trailer. I commend her for hear assistance with check-in, Hook-up and check-out. Great Job!HERBERT T.
Mr Jordan is the bestRONNIE J.
great servicegeorge H.
El cliente no dejó un comentario.KEVIN D.
El cliente no dejó un comentario.Sonya S. | Overall Experience
El cliente no dejó un comentario.Claudia N. | Overall Experience
The manager Mr.Jordan and his staff is Awesome. Very conscientious and check everything. Friendly and respectful.Ivy M. | Overall Experience
Light near storage unit should be fixed it made it difficult to see other than that I had an amazing experience with the storage facilityTimmona W. | First Impressions
Customer service and better communication needs to br improvedLatonya J. | Overall Experience
El cliente no dejó un comentario.Jack T. | Overall Experience
When I got to this unit I wanted a big unit. After applying for the unit I was given three separate small units which would have not fit any of my big furniture. The building was also unsecured and had a broken door.andre l. | Overall Experience
El cliente no dejó un comentario.MARK T. | First Impressions
El cliente no dejó un comentario.Willie K. | Overall Experience
El cliente no dejó un comentario.Kelton G. | First Impressions
El cliente no dejó un comentario.melyssa g. | First Impressions
When I first got the unit I had problems but once the young guy Jordan took over I had no problem after he even gave me the option to choose a buzzer are a card to get in and out the gate due to me have a problem with the card that I was provided but he said they been had the buzzer I would recommend dealing with this guy any day.Brian B. | Overall Experience
El cliente no dejó un comentario.TERRANCE M. | First Impressions
No management fee No hassle Tha.k youmary w. | First Impressions
El cliente no dejó un comentario.Raquel R. | First Impressions
El cliente no dejó un comentario.Wanda R. | Overall Experience
El cliente no dejó un comentario.Toni p. | First Impressions
El cliente no dejó un comentario.alfred h. | First Impressions
El cliente no dejó un comentario.lisa l. | First Impressions
Great and amazing help from the staff!!Eliseo C. | First Impressions
Awesome service very helpfulBrandi M. | First Impressions
El cliente no dejó un comentario.ALTHEA P. | First Impressions
El cliente no dejó un comentario.LAQUINTA W. | Overall Experience
Payments was not clear card kept getting charges to days after moving no one could tell me why gave me the run aroundKeonta S. | Overall Experience
Our truck was not available and it took three different places to get a truck. Waste of a lot of our time. we also have storage unit problemssusan n. | First Impressions
The Manager was very friendly, polite and very professional.Karen R. | Overall Experience
The manager had to be the laziest person ever. We did everything online and still had to come in a do everything in person. The worst part was he saw all the online information.Bayinnah S. | First Impressions
Everything was as it should be.JAYSON N. | Overall Experience
I was good place to storage but they was no light in the unitbsobit was difficult to see inside at nightChantrell T. | Overall Experience
Jordan was very accommodatingMinerva H. | First Impressions
Great management.Wilson Q. | Overall Experience
Customer service was excellent.Ciyauina B. | First Impressions
GREAT CUSTOMER SERVICE!Tiasha B. | First Impressions
The manager Jordan was especially wonderful and really delivered the epitome of customer service.Tracey R. | Overall Experience
ExcelenteWillie G. | First Impressions
Buenoricardo b. | First Impressions
The team was very helpful.Michael V. | First Impressions
One of the employees at this location went out of his way to assist me. I really appreciated that.DONNA M. | First Impressions
Words cannot Express how much I appreciated the quality of service I received today. He helped me more than he knows. THANK YOUSHAE B. | First Impressions
So/So Customers have to be very patient when dealing with personnel .JERRY L. | Overall Experience
I will make sure to tell my family an Friends about uhaul storageMonique Y. | Overall Experience
It was extremely busy with only two people working but they were friendly and made the wait pleasant by acknowledging our presence and reminding us that they will be with us soon.Ursula D. | First Impressions
The manager was professional, personable, and courteous. I really enjoyed speaking and interacting with him. Unfortunately, I forgot his name but I know he recently relocated to New Orleans.Willie Y. | Reservación
Somehow All of MY BELONGINGS WERE STOLEN. AND YALL ALLOWED EDWARD PRESTON JOSEPH to have someone pose as with WITHOUT CONTACTING ME OR ASKING FOR IDENTIFICATION. WHEN I'M ASKED EVERY TIME!!corlissa d. | Overall Experience
Jayson & the Team were very professional and most helpful. I would highly recommend the location and company! The facility is also very clean.Denise F. | Reservación
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
We have an adaptive reuse program to better the environment!