General Manager Darnyell Demby provided exceptional service in my acquiring a U-haul vehicle this past weekend. In fact, GM Demby went above and beyond the services necessary to ensure that I received the vehicle that I requested (on-line for a mobile pickup) in a timely manner from the time she became personally involved in the process. She also ensured that I was well versed in the requirements outlined in equipment contract..and in both U-hauls and my responsibilities as outlined in the equipment contract. In addition, she provided (specifically) what the equipment and the assigned number were plus exactly where the vehicle could be located. Upon return of the vehicle to the same location, the service rendered by the waiting attendant was professional and the transaction smooth towards the transactions completion. Kudos to both individuals. In the number of times that I have utilized services from this particular location this was by far leaps and bounds the best service that I have received.Paul P.
Customer Reviews for U-Haul Moving & Storage of Lanham Bowie
Lanham, MD 20706
(Next to Forbes Blvd)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 7/4/2022: 7:00 a. m. - 5:00 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.samson A.
General Manager Darnell Demby was very rude and had the worst customer service I experienced in my life.Krishan L.
Courteous and friendlyAnthony C.
Good customer service. Manager was onboarding a new employee and emphasizing the importance of providing good service- and that it will get people to come back.Roswell E.
El cliente no dejó un comentario.jude A.
Good experience. Only thing I didn't like was the truck was on E with the gas light on and the the paperwork said it was a quarter of tank. I had to go immediately to a gas station. Did not plan to have to do that. I personally would NEVER want to pick up a vehicle with that little amount of fuel. Besides that it was a good experience. Will be back. Thanksbrian A.
El cliente no dejó un comentario.Kimberly M.
No receipt has been received as of now on email, though my account on uhaul.com past orders does show the receipt.. Trailer was very very dirty.. Location was awfully under staffed.. Uhaul has MONOPLOY, so you have no reason for uhaul to worry, though I go to other businesses for many other products and services that uhaul does offer!!!JAYENDRA B.
El cliente no dejó un comentario.Freddy F.
El cliente no dejó un comentario.Tyese H.
El cliente no dejó un comentario.Dawn B.
El cliente no dejó un comentario.Lisa Z.
When we pulled into the return canopy, we sat there for a couple minutes than was asked to move, so we move to a spot than went inside. The uhaul staffer asked us if the equipment was under the return canopy and we told him it was but someone told us to move, he asked us who we said we didn't know who the person was, we assume a uhaul staffer. He said that the outside staffer was inside so it wasn't a staffer and that we should put the equipment back under the return canopy. We went back and moved the equipment and still no one was out there, so we locked the truck and left the key. When customers are returning equipment during business hours someone show receive the equipment and ensure everything is ok vs it being an after hour process during business hours.Carleen B.
El cliente no dejó un comentario.EDWARD R. | Overall Experience
El cliente no dejó un comentario.gwen H.
El cliente no dejó un comentario.Monica B.
El cliente no dejó un comentario.Minhnguyen C.
Thank younJASPER H.
Need more 10 feet trucks. I used a van to move gym equipment and I had to make 2 trips. Overall everything else was perfect.Derrick M.
They haven't let me down yet!Norman W.
El cliente no dejó un comentario.Jeffrey B.
El cliente no dejó un comentario.Angela W.
My biggest complaint is the location of the drop box. I spent over 20 minutes trying to figure out where exactly the drop box was. I fortunately saw two other people on the property who said they drove around the building twice trying to locate it. Very frustrating. Drop box needs to be moved to the front of the building at the entry door.Steve T.
Vehicle used could use an alignment - steering wheel was a couple inches off.todd B.
I was not told abut the conditions of the contract. I was billed eroorneously for the first monthABDULAI J. | First Impressions
Great experienceREGGIE S. | Overall Experience
El cliente no dejó un comentario.Neil M.
El cliente no dejó un comentario.John M.
I wouldn't refer anyone to uhaul.Irene B.
Keep being kind and courteous to the customersbrenda T.
Good serviceGERBER G.
Make sure all employees are up-to-date on the current inventoryMark B.
This is the second time in the last 2 months that I have rented with them and I must say it was very easy pretty quick and great customer service. Gracias.Stephanie P.
Vehicle had a nasty odorJonetta M.
I couldn't get a truck close to my zip code as all were rented. Yet when I went into the annapolis office on a Wed. To inquire about rates, miles, 1:1 or 1:2 locations, he never indicated it would be a problem reserving the truck on a Friday. GraciasJennifer O.
about time mileage gas was correct this time and truck checked in quicklyCHERI L.
We did online pickup and were unaware how long the online portion was going to take and cut into our time of using the truck. I would have at least liked to know it was going cut into our rental timeSamantha G.
I was disappointed to find you guys don't thoroughly clean the vans. A customer should not have to do this because for the price you charge the van should be detail-clean. Also, the moving pads I paid for as part of the rental were not in the van so I had to go into the store to get some and the staff was not sure how to handle that. If a customer rental includes equipment or accessories, those materials should be in their van waiting when they arrive.Roger M.
El cliente no dejó un comentario.Davon B.
Work on employee's customer service skills as I waited in the lobby for an extended period of time after entering the store before one of the two employee's acknowledged my presence. Meanwhile they played on their cellphone as I stood there waiting.Taurence D.
El cliente no dejó un comentario.JENNELL H.
Improve on the time for the representative to pick customers calls thank uAdevisi A.
Ideal locationPaul N.
El cliente no dejó un comentario.Modupe P.
El cliente no dejó un comentario.Sheryl K.
Even though dollys were in the lobby I was told that they didn't have any even though they were apart of my order. I couldn't find my truck using the mobile app. While I was in line all of the check out people left the front even though it was a long line to do other things. Consequently I was an hour behind because I had to wait for them to come back. They blocked the lane off where my truck was located so there was no way I could have found it on my own. When I asked for them to extend my rental I over heard the manager telling the person checking me out that it's on me that I was late checking out even though it was clearly their fault. The manager was also lazy because when I didn't see anybody at the front desk When I had to go back inside to get my key I asked the manager for help and she told me to wait for someone to check me out. There were no other customers in the store and I heard the staff BSing in the back room. So I had to wait to be checked out putting me further behind and to be told that it's on me and I couldn't get my rental extended is complete bullshit. I was also told that I had to pay for the equipment that I requested even though it wasn't available for me to rent. When I called customer service I was able to get my rental extended however I was told that they had to request a refund for the equipment from the store manager. To give credit where it's due I was able to get a refund for the equipment but it took me waiting on hold for almost an hour to do so. I get that things happen and I am not an unreasonable person however I do expect basic customer service. I couldn't pull around back to find my truck because they had the lane blocked off. In the future I will be using another rental truck service because having affordable prices but crappy customer service isn't worth the hassle. Moving is stressful enough and I don't mind paying more money if that means a better experience.Michael W.
The representative asked how long we would have the truck? We said we were not sure. He said give and estimate and we did. He said as long as it is back before the store closes it would be 19.95. I received a bill for 39.90. I sat out front waiting for 20 minutes for the guy who was washing the truck. He eventually told me to just leave the keys in the truck and I did. Nobody said it would be an extra day charge if it was boought back later than estimated time. I was mis led and dont mind paying 19.95 but 39.,90 for roughly 4 hous is not acceptable. I called your customer service line and explained the situation and she said she would let me talk to a manager. A manager never came on the line after I put my call in the que. Worst customer service ever and i will not recommend anyone to your company after all this misleading information.mary T.
Good coustomer service.Jose M.
Better customer service cleaner trucks with no maintenance problems. Rude managementJulian M.
El cliente no dejó un comentario.Paul C.
Mgr. Darnyell was extremely helpful, professional and courteous.DELANTE M.
The new manager seemed great. But, the ban I rented had grimy/ dirty surfaces and obviously not serviced (light was on). I was fearful that my short trip to move item was going to be ruined with equipment breakdown.kimberly H.
El cliente no dejó un comentario.Christopher W.
El cliente no dejó un comentario.dereck V.
The equipment should be maintained a little better. The van smell like mirajuana and the tires needed to be pumped up and oil change was needed. Also, I have not received my receipt for bringing back the rental.Kizzy Y.
The tire pressure light came on about 10 miles after I started driving it. Despite putting air in the tires twice, the light never went off. The tire looks visible fine, so I'm not sure what the problem is.Joshua M.
Quick check in and check out process. Vehicle was clean and easy to drive. I was finished early and they let me bring the truck back early which was a convenient accommodation.LaToya C.
KNOW WHAT IS GOING ON. PLACE RENTAL OVER INTERNET AND VEHICLE IS NEVER THERE OR HAVE TO GO SOMEPLACE ELSE. SPENT ALL FRIDAY AFTERNOON ON PHONE WITH UHAUL AND STILL DID NOT HAVE A TRUCK. EMPLOYEE SAID I WAS LATER GETTING THERE WHICH IS UNTRUE - I WAS 10 MINUTES EARLY. SHOULD HAVE BEEN ABLE TO GO IN GET KEYS AND BE ON MY WAY BUT THAT NEVER HAPPENS WITH UHAUL. THIS IS MY SECOND AND LAST TIME USING UHAUL - I WILL USE PENSKE OR ENTERPRISE FROM NOW ON. SO MUCH AGGRAVATION JUST TO RENT A TRUCK. NEVER AGAIN. I WAS PROMISED 30 EXTRA MILES SINCE I HAD TO GO WAY OUT OF MY WAY TO GET TRUCK AND THAT WAS NOT RECIEVED - I WAS CHARGED AN EXTRA $45 + BECAUSE OF THIS. I WILL BE CALLING CUSTOMER SERVICE TO DISCUSS.John C.
Lionel and The other representative were very helpful and made my move so much easier. They were a godsend. I was there on 520 and I can't remember the ladies name but they were both a blessing to me as I was having a really rough day.Vernona S.
The guy working in return seemed like he was a bit high.he said pull around back and he would un hook the trailer. Then 10-15 min later I had to go find him, was sitting in a return van playing on his phone. When he did finally come around the building He was super confused about how to unhook the trailer and wandered off to get someone else to help. After waiting about 20 min he never returned. I just un hooked it my self. Definitely won't be using that location againBrian W.
I think the real differentiator was the manager called D ( I can't say her name). She is super friendly, interested in the customer and thorough. She confirmed and verified everything and many recommendations for me before I left. As other customers lined up, she looked up, spoke to them and kept working with me. I was in and out in a blast and felt appreciated as a customer.Carolyn H.
There's only one way out of the parking lot back to the street, unless you turn around and go back out the way you came in, which risks you running smack into some one else. SOLUTION: Ask your staff cleaning the returned vans up to park them as far to the left as possible so that people leaving can get around them and go on out!! Thank you. I really enjoyed my experience, very efficient staff and very quick service.SHARON C.
Just continue to show professionalism and you're good!Danita N.
I rented the vehicle to move my son's belongings from his apartment on campus: 1. First of all, no one answered my call when I tried to make a reservation. 2. The car was filthy inside and outside. I had to spray a lot of Lysol inside of the vehicle. The car was dirty inside and there was candy paper on the floor which proved my suspicions that the car was not cleaned inside of outside. The car was so dirty outside, I used a towel to open and close the door. I wanted to take it to my carwash but was afraid it would be too tall to meet the height requirement. 3. Staff was rude. 4. No one showed me basic information about the vehicle. I.e, the center console was up and I had to go back inside and look for someone to show me how to put it down. (There was a lever to pull) 5.. The vehicle that I was given ran poorly. When on the beltway, I needed to pick up speed and the engine ran loud and stalled a couple of times. 6. There was a high step up/step down. I had to jump up into the vehicle and had to jump down about 3 feet. 7. I'd like a refund due to the poor experience. 8. I did love the location. 9. Thank you.Dorothy H.
El cliente no dejó un comentario.Johann F.
The representative I dealt with added damage coverage to my contract after he verbally asked me if I wanted it and I clearly said no. I noticed this on my contract about a quarter mile after I left, returned around to go back to have it removed and he told me that all I have to do it decline it at the beginning of the vehicle inspection check-out that he was going to send me another link. Well there was not specific option to do that on the electronic check-out form. So I insisted that he initals the contract that I did not accept insurance. Upon my return the insurance was still on the contract and the check-in attendant would have closed the contract if I did not point it out. The hassle I had to endure through this process could have all been avoided if Nick did the right thing and made the simple update in the system after I return around and brought it to his attention. I had to spend 45 minutes on hold to speak with a customer service representative after waiting with 3pm the following day for a call from the location general manager about the issue. That call I never received.Akinyemi A.
El cliente no dejó un comentario.David S.
Very satisfied. Wonderful customer service.Michael Q.
Staff was Terrific!Terri L.
Continue what you doing and you should be fineStanley S.
Maybe have more cashiers to service customersCharles H.
El cliente no dejó un comentario.Daniel F.
El cliente no dejó un comentario.valerie H.
The new GM there is awesome and helpfulJoel F.
Keep doing what you doing!Danita N.
Great customer Seevice!!!!!!April B.
El cliente no dejó un comentario.Athumani K.
The drop off procedure.ROXANNE R.
The checkin representative charged me for gas when the tank was at a quarter tank like we agreed. He was also very rude and approached me yelling saying "this is not how you check-in!" He is horriblePaul S.
Have someone available to issue and receive the equipment. I had to find someone to help me. The folks in the office are GREAT Michael Y.
As soon as the customer you size the paperwork to rent a vehicle or trailer, I think you should go right out there and find exactly where the equipment is located. Also, make sure the equipment is not parked too close to another vehicle or trailer.CARLENE R.
El cliente no dejó un comentario.Faisal K.
El cliente no dejó un comentario.MARC P.
One of the best locations I've rented forâ€¦will rent from them again in the future.Alicia L.
El cliente no dejó un comentario.Charles G.
Everything worked as expected. The information online was very thorough, so that set my expectation and everything was as outlined. Thanks very much!Elease H.
El cliente no dejó un comentario.Chanel P.
El cliente no dejó un comentario.fredy T.
El cliente no dejó un comentario.Lisa B.
Associate was very helpful and knowledgeableralph B.
El cliente no dejó un comentario.Eric E.
I was overcharged by 1 mile because I have a picture of the odometer at return. I was promised $50 credit to be returned to my credit card since 04/30/22 for cancelling inconvenience, which I have not received. It's more than 5 days nowSIMON O.
El cliente no dejó un comentario.Justin B.
El cliente no dejó un comentario.WILLIAM P.
Employees were very helpful very kind customer service was excellentEARL C.
El cliente no dejó un comentario.Marie K.
El cliente no dejó un comentario.Theresa K.
The truck had strong wind blowing sensation above the peddle that burned my feet as I drove. The airbag light was on. The truck was in need of a alignment. I had to turn the vehicle in a lot earlier than anticipated because I could not continue to endure the excessive heat feeling like it was going to burn my skin off my foot. So I had to smooth and my SUV. And I am still moving in my SUV as I send this email. The burning was so intense that I have bruising and burning. I do plan to go to see the doctors. Because the burning is still intense. Excessive hot heat like a torch was flaming my foot. Spoke with the representative and she knew exactly what it was. The truck was all over the road due to the alignment. And there is an exhaust leak on the truck.LaKeshia C.
Make sure that all equipment is in good working order prior to releasing it to a customer. The rear door on the 15' truck I rented would not close, and we did not realize it until the truck had been packed up. Fortunately, Brandon at the store was extremely helpful and was able to identify another truck we could use for the remainder of our moving needs that day. In the end, all was well!Charlene W.
Not the location I wanted. Staff were friendly but had no idea what I had already paid for and almost charged me twice. Truck was old and had a rotten apple core. Never using uhaul agaiGabrielle G.
El cliente no dejó un comentario.Taylor G.
El cliente no dejó un comentario.BRENDA P. | First Impressions
El cliente no dejó un comentario.Latasha L. | First Impressions
I loved the service.Warren C. | First Impressions
El cliente no dejó un comentario.abu s. | First Impressions
El cliente no dejó un comentario.JACQUELINE H. | Overall Experience
I chose an AVERAGE rating because this facility has NO ELEVATOR, which makes it even harder when moving heavy things in and out of the unit. Also, I spoke with a few others who are renting units at this location and they complained about mice on the first floor. My unit was on the second floor and I did not have any issues with mice. However, I did see a mouse on the first floor.DEMETRIA G. | Overall Experience
El cliente no dejó un comentario.Adam M. | Overall Experience
El cliente no dejó un comentario.Helen D. | First Impressions
Love this place and the staffwillard t. | Overall Experience
The manager and the sales personnel were extremely helpful . They both paid special attention to what I required. I was most appreciative.JULIET H. | First Impressions
El cliente no dejó un comentario.Andrew S. | First Impressions
U-haul prices are very reasonable and the customer service is great. They take time and explain and show a customer each size unit to assist them with their proper size for what they're storing. Great job.BRENDA B. | First Impressions
El cliente no dejó un comentario.Sasha S. | First Impressions
Really professional staff & clean facility.Latieon M. | Overall Experience
Great team. Made everything easyglen b. | Overall Experience
El cliente no dejó un comentario.Tiffney L. | First Impressions
El cliente no dejó un comentario.jody kay t. | Overall Experience
El cliente no dejó un comentario.Patricia W. | First Impressions
El cliente no dejó un comentario.Karen M. | Overall Experience
El cliente no dejó un comentario.Robert r. | Overall Experience
Renting storage was super easy! I would do it again.glen b. | First Impressions
El cliente no dejó un comentario.Foday S. | Overall Experience
El cliente no dejó un comentario.Patrick F. | Online Move In
El cliente no dejó un comentario.Tahecia N. | First Impressions
I learned about the no elevator situation after the purchase. There were at least 4 prior opportunities for this critical info to be shared. I had to haul the boxes up the steps...all 8 of them and more. I will not be here long. And customer service can make some effort to not be so grumpy and tired and needing to be left alone.Laetitia M. | Online Move In
The young man checked me in is the same who checked me . With all the trucks parked he never got up out that chair to assist me on locating the truck. Time wasted and just rude to say go to the back n look there ,Really? No customer service etiquette at all.Juanita J. | Overall Experience
El cliente no dejó un comentario.rufus O. | Overall Experience
El cliente no dejó un comentario.reginald w. | First Impressions
I have absolutely nothing negative to say about my experience with Uhaul. We secured storage after moving my elderly Mother to Maryland and it went extremely well. The staff was friendly, the facility was very clean and we always felt safe there.Marie H. | Overall Experience
El cliente no dejó un comentario.Shawn T. | Overall Experience
Property was damaged due to building issues, uhaul did not compensate anything and cited that I didn't have insurance. A disappointment considering I paid all rent increases. Essentially paid for a year to have all my property destroyed. Highly disappointed in uhaul's responseWILLIAM J. | Overall Experience
I had one issue that caused me to never go in and make a storage payment in person again, but over all this facility is one of the best designed and maintained I have seen.kerwin w. | Overall Experience
Brittany Kefauver was knowledgeable of all the products offered by U-HAUL. I purchased boxes, packing supplies, a storage unit and scheduled a truck for moving. She was friendly, courteous and very helpful. Her customer service skills are impeccable! I would recommend this facility to all my friends and family.SONYA C. | First Impressions
El cliente no dejó un comentario.ALBERT M. | Overall Experience
This location storage is a building without an elevator which made moving in the storage very difficult as I have arthritis in my knees. Overall I was satisfied with everything. Also excellent option to add movers through uhaul's website, it's so easy! ¡Gracias!tomeka f. | First Impressions
El cliente no dejó un comentario.Kimberly h. | First Impressions
El cliente no dejó un comentario.Kim W. | First Impressions
El cliente no dejó un comentario.Carlasha J. | First Impressions
El cliente no dejó un comentario.MALIK D. | Overall Experience
I have been asking for help for 2 months and been paying for my unit. The only person that is helpful is Ebony.MONIKA D. | Overall Experience
El cliente no dejó un comentario.Abuko E. | Overall Experience
El cliente no dejó un comentario.GANIYAT A. | First Impressions
The staff was awesome, courteous and friendly.Delissa R. | First Impressions
There were three staff members who assisted me; two I rate excellent; one I rate poor.Cynthia D. | First Impressions
El cliente no dejó un comentario.Alonzo B. | First Impressions
El cliente no dejó un comentario.raeshon w. | Overall Experience
Thank you for an excellent jobKadijatu C. | Overall Experience
El cliente no dejó un comentario.ROLANDA S. | Overall Experience
El cliente no dejó un comentario.joyce h. | Overall Experience
Thank you for taking care of my merchandise for7 or eight years it was a blessing ♥️🙏🏾VIRGINIA R. | Overall Experience
There are leaks in the ceiling and there should be carts on the upper levels.ANDREW E. | Overall Experience
Todo muy buena atención muchas gracias 😊 estoy encantada con ustedes 🙏modesta m. | Overall Experience
The young lady that assist me yesterday was very Knowledgeable and helpfulMARQUETTE D. | First Impressions
El cliente no dejó un comentario.LESVIA Y G V. | Overall Experience
El cliente no dejó un comentario.Derick F. | Overall Experience
I was promised a lock that was NOT inside the unit as promised in several email confirmations.Sheila B. | Online Move In
El cliente no dejó un comentario.Nile H. | First Impressions
Thank you for great service. The team yesterday were helpful to us and each otherwillard t. | First Impressions
El cliente no dejó un comentario.NaKia M. | First Impressions
The staff needs to do better with providing information to new customers.Yvette T. | Overall Experience
There is a leak in the roof near my unit. I can't access my unit with a cart.ANDREW E. | First Impressions
El cliente no dejó un comentario.Ashlee b. | First Impressions
El cliente no dejó un comentario.Yvette T. | First Impressions
El cliente no dejó un comentario.Lakisha H. | Online Move In
I moved out because of when my husband went to visit our unit one day and said it was rats or mouse dropping on our couch I called about the issue and nothing was done about it so we decided it was time to leave and we just got rid of the couch but I don’t think I’ll be using them for any storage in the future.Darleen J. | Overall Experience
There was structural damage to the ceiling of the uhaul facility which caused permanent damage to my furniture and other property. I informed the front desk staff who was incompetent, rude and unprofessional. Ebony was eating and seemed completely disinterested during my visit. The manager, Brittany was not knowledgeable and only offered her card. They were unable to even tell me if my unit had insurance. Needless, to say I will never use Uhaul storage, nor will I recommend your company to anyone. Awful experience and extremely disappointing.Brittany B. | Overall Experience
Love this so far!Jordan C. | Online Move In
El cliente no dejó un comentario.Dennis L. | First Impressions
El cliente no dejó un comentario.JERRY B. | Overall Experience
El cliente no dejó un comentario.nicole r. | Overall Experience
I rated my experience excellent b/c it was and I also noticed the other U-Haul employee providing excellent service as well.Barbara S. | Overall Experience
El cliente no dejó un comentario.Amber B. | First Impressions
El cliente no dejó un comentario.TIFFANY L. | First Impressions
I truly appreciated the Administrator that worked with me. She was so wonderful and carrying. I hope she will always be apart of the UHaul Family.Claudine H. | First Impressions
El cliente no dejó un comentario.nicole r. | First Impressions
El cliente no dejó un comentario.MALIK D. | First Impressions
El cliente no dejó un comentario.rahul b. | Overall Experience
El cliente no dejó un comentario.CHRISTINA G. | Overall Experience
Facility appears to be clean and well maintained but their is a rodent problem.Bobby J. | Overall Experience
At 1st I've made reservation to get the storage as well u-haul truck but when I arrived at the storage a young lady was helping me and never finished the processed regarding to have the key for the storage but gave me the car key for the track, however when I came back another young lady was helping me but couldn't find my info & it took her almost half an hour or maybe more to do the process so I can get the storage key & my time was limited at the time & both us was frustrated but the young man with the dreads who was doing almost everything going in the storage was helpful but not the ladies & as of community leader I was late 2do community work, in the end I was happy it was over & the purpose of reservation is to have everything done before arrival & that didn't happen & I was told a limited time to return the truck, so pls take care of the matters & hoping u all well in this very difficult time thxabdifatkah m. | First Impressions
El cliente no dejó un comentario.Dennis A. | First Impressions
El cliente no dejó un comentario.DEBRA L. | Overall Experience
El cliente no dejó un comentario.RICHMOND D. | First Impressions
When I arrived the representative was on the cell phone. As I approached, she paused her conversation and though she asked how can she help, I since she was not very much into customer service. Why do I say that? When I asked about prices and space sizes, she simply pointed from a seated position rather that getting up and directing me. After signing the agreement, she handed me my paper and gave me unclear directions as to where my storage room was located. Most of all, she didn't explain to me that I need the access card to get into the building. I actually didn't notice the access card till she caught my attention as I was walking away and she said I needed it to get into the storage area. It took me a while to find my storage locker and when I returned to ask about rather there were elevators in the facility, she paused a cell phone conversation and gave me the look of, "now what does he want?" She could have explained from the beginning that my locker was on the second level and there were no elevators or ramps to get there, only stairs.mark c. | First Impressions
El cliente no dejó un comentario.Walter L. | First Impressions
The registration agent at the facility rude and dismissive and the employee that was on staff w/ her first 7 minutes of my intake was spent trying to tell her that I wasn't there to pick up a truck. She refused to except information from my registration for the storage space, after an exhausting 7 minutes we began the process to secure my space. We get to the space there's a green tag on the door I cut the tag a deafening sound blared over for 3 mins. Now we make it back to the truck while we are off loading a staff member comes thru not once but three (3) times(each time he came through he found something laugh about or make a commit) to to tell us the large sliding door will lock at 7 and all moving will be thru the small door. This was undeniably unreasonable request that brought on a toxic level of stress to beat the clock. We did just that packed the unit wrestler the required lock we were forced to purchase despite the fact we came w/a lock for the unit. What if we didn't have the money to support the forced purchase. You are dealing with induvial that are in tight situations make quick move under direst to force people to purchase a lock that truly doesn't properly fit the unit it took two people to close the unit one to fit the small facing into the hole and force the key to close and the other to level the door so that the lock fits yet another example of unnecessary stress added when dealing with the facility. So we are done, unit is closed then we remembered we needed to get an item . We unlock the unit that deafening sounds starts and never stops, we scrambled to find the item the was sound blaring it distorted us we couldn't think after leaving the facility we had head pain that was unbelievable. It was a horrible experience to say the least from start to finish.Eurickson F. | First Impressions
The first month free promotion wasn't really clarified at the time of move-in, other than that, the staff was helpful with every issue that came up during my time using the unit. The price was affordable as well throughout the entire term. Would recommend.Dimitri Z. | Overall Experience
El cliente no dejó un comentario.Latoya r. | First Impressions
The staff were great, especially Lonnie and Mike. My access card still doesn’t work, but I don’t fault the on-site staff for this issue.Leatrice D. | First Impressions
My key card doesn't work and I cannot access my unit until after the holidays. I find this to be an inconvenience as, I am moving out of state and cannot leave until after the holidays. All because I can't access my unit.ELIZABETH M. | First Impressions
El cliente no dejó un comentario.jaren b. | Overall Experience
El cliente no dejó un comentario.giselle t. | Overall Experience
El cliente no dejó un comentario.jaren b. | Overall Experience
No one answers the phone. Having to physically drive there because of this. Manager is never there. But maintained well. Dirty.Mismanagement and Unprofessional. Never would I refer anyone nor will I return after I move out!!!Stephanie M. | First Impressions
El cliente no dejó un comentario.Shirley Coleman H. | First Impressions
El cliente no dejó un comentario.BRANDON B. | Overall Experience
El cliente no dejó un comentario.Ruth M. | Overall Experience
The dark young man at the help desk .I mean the little one should be trained on how to be respectful to clients irrespective of their race or ethnicity,. He was rude to me because I am African. Gracias.BARBARA N. | Overall Experience
El cliente no dejó un comentario.DEBORAH S. | Overall Experience
El cliente no dejó un comentario.MONIQUE B. | First Impressions
El cliente no dejó un comentario.Brenda H. | First Impressions
I really appreciate the service I received, from rental the uhaul truck to helping me with a storage. I know that I ask for the storage a last second but they were able to assistance with friendly directions and a beautiful smile. Thank you again.DEBRA L. | First Impressions
Management was friendly and helpful!kelleigh w. | Overall Experience
El cliente no dejó un comentario.doris d. | Overall Experience
El cliente no dejó un comentario.Tracey E. | Overall Experience
You couldn't ask for better service..Carol Ann L. | First Impressions
El cliente no dejó un comentario.Monica C. | Overall Experience
El cliente no dejó un comentario.Damian W. | First Impressions
El cliente no dejó un comentario.Rowland M. | Online Move In
El cliente no dejó un comentario.Ruth M. | First Impressions
The late fee that corporate puts on the customers sucks big black salty balls You guys suckMILTON G. | Overall Experience
El cliente no dejó un comentario.robert b. | Overall Experience
N/CElisha L. | Overall Experience
Someone broke into my storage unit and opened my computer and left the screws on the floor. They went through my containers and took out my red and pink sweaters and put them in a bag that they tore.angela c. | Overall Experience
Mouse droppings in unitShakharis C. | Overall Experience
I used this uhaul facility for several years Because of my working hours ,I needed 24 hour access. During a rather stressful period for me ,I cannot overstate the convenience of using this uhaul unAQUIL R. | Overall Experience