The lady who helped me in this location was above excellent,she was friendly and welcoming,she made me feel appreciated and valuedvinolia M.
Customer Reviews for U-Haul Moving & Storage of Landover
Landover, MD 20785
(Next turning after UPS on Ardwick Ardmore Road)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Needed to return my trailer and then move into a storage unit that day, called ahead to make the reservation and make sure that would be possible and was told I would be able to. Got there a half hour before closing and the employees said I have to wait until another day to move in because they wanted to leave. I came back the next day and it took another 45 min to â€œfindâ€ my reservation and check me in because there was only one employee assisting like 7 different people while the other one stood and watched because he hadn't been trained yet. Was told I could move into the unit and pointed in the general direction of where the units were, but no one would go with me to show me where it was or how to get to it. couldn't find it because it was a literal construction zone, the door I needed to swipe into had a tarp, tapped over it and the ramp to get to it had been jackhammered out. Couldn't use the dolleys to unload a WHOLE TRAILER because the ramped was like a 3 ft drop. Finally unloaded and needed to return the trailer and no one was able to give me a straight answer as to where to put it because they â€œdidn't know I had toâ€. Worst experience I've ever had moving and storing, 0/10 recommend this place, good lord.Mckenna S.
One of the best UHAUL's I've been to so far. Meri was accommodating, quick, friendly, and helpful. I had a terrific experience at this location.REENA S. | First Impressions
El cliente no dejó un comentario.Maria O.
El cliente no dejó un comentario.Sara K.
El cliente no dejó un comentario.acevedo S.
El cliente no dejó un comentario.larry w. | Overall Experience
8' truck had low pressure in one tire, and one turn signal bulb was burnt out. Otherwise a very fast and easy rental.Bryan H.
The two guys who were there on Tuesday evening were extremely helpful and delivered great customer service.Mauricia H.
Check tire pressure before renting truckNAFEEZA M.
El cliente no dejó un comentario.Tyler R.
El cliente no dejó un comentario.LEE TERRY M.
The salesperson was very knowledgeable and gave us options and recommendations.charmaine b. | First Impressions
The person working at the UHAUL facility where I dropped my trailer and where I set up my storage unit was AMAZING. His name is Don. Don went ABOVE AND BEYOND the normal call of duty to be expected as an employee and really made things incredible for me after a long stressful day of moving and traveling. Give that man a RAISE. He's easily got to be one of your best employees.JONATHAN M. | First Impressions
El cliente no dejó un comentario.ANGELA G.
El cliente no dejó un comentario.Tamika W.
Continue your good services.STELLA E.
Our move in experience was horrible, problematic, and exhausting on January 29, 2021, at approximately 6:15 PM when we discovered the main entry storage doors were locked. This was in conflict with the Storage Access hours of 5 AM to 10 PM as published on the U-Haul Standard Advantages for the facility. Items had to be moved through a single entry door instead of the various wide double doors at the loading dock. We were told upon move in that we should not be moving in at this time which was in conflict with the published time listed on "Your Storage Place of Landover" nor any other guidance or guidelines, verbal or non-verbal. Generally, it appears to be a lack of consistency of communication among all staff to customer for a smooth transition into the facility which was ultimately resolved through management or by others means.Paul W. | First Impressions
I was stick for 5 hours in the parking lot because people returning vehicles blocked my car in. When someone finally arrived they we rude and dismissive.Nathan M.
Can't think of anything at this time.ROSANNA T.
El cliente no dejó un comentario.Jereme H.
Wanted to rent us a truck with no catalytic converter. Got another truck that swayed very badly, with it loaded. 3rd time using u-haul; first issue. I wrote an email, but never got a response. Also, I had the truck for 3 days abs was charged for 7.Steven N.
El cliente no dejó un comentario.ADISA M.
Lower mileage on the truck. The truck has seen better days..RONALD G.
El cliente no dejó un comentario.Gregg L.
El cliente no dejó un comentario.Thomas Y.
Customer service was great and very fast. Polite and professional on both ends. Thank you Uhaul Staff.Geovanny R.
El cliente no dejó un comentario.Jiuxiang G.
I don't think it's the employees' fault but every time I have used this location since COVID the wait at the counter is ridiculous. Only one person trying to do everything is not fair. When I went to pick up, it was 20 min wait because the only person at the counter had to hook up a trailer. Then only one guy cleaning the returns.Stacy C.
El cliente no dejó un comentario.KEVIN P.
My overall experience was great I would tell my friends about this location and I will also use it again.Shaun W.
El cliente no dejó un comentario.Byoungmoon K.
Staff was superb trailer was dirty mud dirt mulchLaRai A.
When using mobile entry, I was told my account was under review and had to wait 15 minutes for an agent to get back to me just to tell me nothing was going on with my account. Then the key to the truck I reserved could not be found causing me to be even later. Then I extended my reservation time due to the delay caused by U-Haul , but once I returned the truck I was charged for two days. U-Haul will be hearing more from me about this.Warren R.
The truck they initially tried to give me had a huge gash on the side of the rear tire and the second truck they gave me to replace the 1st truck had transmission issues. The trucks at this location are not well maintained at all; it's like they don't even care to check them before assigning them to people. The better business bureau should shut this place down for putting people's live at risk. My experience with uhaul has always been subpar at best; I honestly would recommend using another company like Penske.Chelsa W.
The staff is extremely rude, including the so called Supervisor, who refuses to give me her full name but claimed to be talking to me from the corporate office and then told me that I can not talk to anyone else but hers when I requested to. However, my agreed reservation deal was 350 miles for $156.... so, pls note accordingly. Should further questions arise, pls reach me on phone. ¡Gracias!Sunday A.
I don't think you need anything more to satisfy customers because your services are well organised all the customer needs to do is to read and follow instructions especially the after hours drop off procedures. Good and excellent services.FELIX T.
El cliente no dejó un comentario.Ulysses T.
El cliente no dejó un comentario.Richard J.
Nothing. All is okay.ADEWALE A.
we went thru a train storm and our boxes and furniture inside the truck got really wet from a leak in roof of truck -- so bad!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! this was such a bad deal I just cant believe you gave us a truck that roof leaked !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Mary R.
El cliente no dejó un comentario.TEKO C.
El cliente no dejó un comentario.BASILE N.
Dropped off after hours.KENNETH G.
El cliente no dejó un comentario.OWEN G.
El cliente no dejó un comentario.WILLIAM J.
My first unit had rodents and moisture, which damaged many of my belongings. I filed a claim, but was ignored. I was moved to a nicer unit, which has worked out well. So my poor experience was offset by my great experience. Hence the average rating.Clarence J. | Overall Experience
El cliente no dejó un comentario.Shelly J.
El cliente no dejó un comentario.Lisa R.
I had a hitch installed that was dragging on the ground. This was the 3rd location that had no available â€œhitch mechanicâ€ even after I booked several different appointments. I was set back several hours of travel time.STEPHEN T.
The service team was great, but I was not happy that my scheduled plan was changed entirely and cost me more money. I scheduled for a 20' truck one-way trip from Laurel, MD to York, PA. I was given a larger truck and had to return the truck to Landover. This cost me more money I had not anticipated spending.Paris T.
El cliente no dejó un comentario.NELSON S. | Overall Experience
El cliente no dejó un comentario.yvette W. | Overall Experience
El cliente no dejó un comentario.THOMAS R.
There's nothing you need to do. It was perfect!TAMMY J.
I was given an estimate of 340 for the rate of 3 days and was charged 320 for 2 days. Not rightLewis R.
El cliente no dejó un comentario.Rachael K.
El cliente no dejó un comentario.Tracey G.
El cliente no dejó un comentario.Donald S.
El cliente no dejó un comentario.Mary R.
Bad servicePresnel L.
El cliente no dejó un comentario.Bruce E.
El cliente no dejó un comentario.SEAN S.
My only complaint was that this location was the third one I was sent to. My original location was declined, although it kept popping up periodically on my app. Then I was sent to another location and when I arrived, they didn't have a truck. Fifteen minutes AFTER I was supposed to have gotten my truck, and AFTER my app had corrected the pickup location to my original location and I was heading back that way, I was informed of a THIRD location, in Landover. My friend who was driving me to get the truck had to turn around AGAIN and do a LOT of extra driving, and what would have originally taken us 30 minutes to do, took 2 HOURS. This was very annoying. Your agent at Landover saved the day. She was extremely nice and professional and renewed my belief in your company. I was just about ready to declare that I would NEVER use UHaul again. A little over a year ago I had also used UHaul and arrived at my pick up location with no truck in sight. That took over a hour for them to find me a truck somewhere else in town.Nancy D.
A smooth drop off, took no time at all, had my receipt emailed before I made it off the lot. Also the attendant provided me a mask that I needed for Uber, when I found I had lost mine. Most helpful!Nathan B.
Everyone was greatAngiline D. | First Impressions
El cliente no dejó un comentario.RONALD F.
El cliente no dejó un comentario.FABIAN G. | Overall Experience
The customer service is always exceptional and the process runs smoothly. I'll be remaining a loyal customer at this particular site.Terrye R.
El cliente no dejó un comentario.Aaliyah C.
The people at this location were friendly and helpful. The passenger door on the vehicle I rented did not open. Otherwise, the truck seemed to be in good condition.Timothy L.
The self serve process is the best.Sean D.
Very satisfiedDonnel D.
El cliente no dejó un comentario.SHARONE W.
The staff could care less and they did not seem to care about customers.ALAN B.
Customer service was not very courteous or kind didnt welcome me or greet basically gave me a kind and told me to go find my truck outside When I bought my truck back 2 1/2 early there was a guy who just told leave to just pointed for me to park the truck just a hello would have went a long way moving is already stressful you never know what someone has already dealt with your smile may change someone's whole dayRegina W.
The self process was not easy and they can do better than thisTakalea G.
El cliente no dejó un comentario.Desiree A.
El cliente no dejó un comentario.Jorge J.
Checking in was very easy and professional.LASWAUN W.
Everything is okay.SUNDAY F.
El cliente no dejó un comentario.THOMAS R.
I checked in online. It was simple.Juan S.
Thank you so much Uhaul for going above and beyond to assist me!!! My experience was top notch and I will definitely recommend this location to anyone I know that is planning a move. ¡Gracias de nuevo!Latara P.
El cliente no dejó un comentario.Mustapha T.
El cliente no dejó un comentario.Charles J.
El cliente no dejó un comentario.MARKITA E. | First Impressions
El cliente no dejó un comentario.Imran F.
El cliente no dejó un comentario.DENISE M. | Overall Experience
El cliente no dejó un comentario.ERNESTO Y.
The young lady who checked me out was just fabulous, she was very pleasant and set up my appointment for return of equipment. Everybody at that place was just very helpful and the young man who helped hook it up and check to make sure everything was OK was right on target.I would recommend that location to anybody. It was a pleasure to go there and meet representatives that did their job very wellWilliam P.
Seamless transaction. Would do it again if needed.C. D.
El cliente no dejó un comentario.DENYS N.
El cliente no dejó un comentario.CARRIECHRISTINE G.
The service was excellent. Very knowledgeable and friendly staff. This is the only location I prefer to use because of the service.Ernestine J.
I was overcharge on my rental and l went back there this afternoon to complain but the two lady ( a younger lady and slim lady middle age) was so rude and doesn't act professionally, all they do is talking, talking without knowing what to do..William C.
Keep the people you have now!!!ALPHONSO B.
Great staff and even greater customer service! Thank you all. Everyone went above and beyond with helping me with my questions and equipment from the GM to the rest of the great staff. everyone was very welcoming and professionalDEMON K.
Customer Service I give them 5/5CHERYL C.
El cliente no dejó un comentario.BRIAN M.
The representatives are always so professional and knowledgeable. I come here every time I need storage or moving assistance. :) Thank you for your wonderful service early in the morning! It was a great start to our moving day.Ernestine P.
El cliente no dejó un comentario.Jonas M.
Please have someone from corporate call meOMAR G.
El cliente no dejó un comentario.ASHRAF M.
Ms. Rosa was very attentive and knowledgeable of the equipment/services. Customer service at this location was on point, continuing this attitude would better aide future and return customers. Kudos to Manager & Staff!CHRISTOPHER H.
The customer service was extremely professional and above standard,Mari Collins was truly helpful and working with me to make sure my rental process easier than normal, Thank you.MUCKTAR R.
Continue to serve the customers, and I hope to see u again. Thanks.DONALD D.
I have been a customer for almost 5 years and have another unit at this location. For the most part, I am satisfied with the service provided although shorter wait times when calling and not having mice droppings on my belongings would have improved the experience. Also, having a pro-rated refund would have been nice rather than paying a full month for less than 10 days.Anita J. | Overall Experience
The lady who dealt with my rental and return was fantastic.WYATT G.
El cliente no dejó un comentario.TIMOTHY H.
I had one of those days 😪experience but the staff at both Lanham and Whittire truly was a big help in everyway possible .I just need to say Thank you to all the staff who helped meSABRINA S. | First Impressions
El cliente no dejó un comentario.ROSE B. | First Impressions
El cliente no dejó un comentario.wanda j. | Overall Experience
El cliente no dejó un comentario.Rashod T. | First Impressions
I should start off by acknowledging the one disappointment - the ubiquitous rat/mouse poop I would find scattered throughout my unit upon returning every 6~12 mos, That said, Meri Payne is a FANTASTIC facility manager. She has always been attentive and accommodating. It's hard to imagine a facility manager more generous and more capable. I always felt my belongings were safe and the facility was well-run AND I could depend upon her if I had an issue. Thank you, Meri!!Russell K. | Overall Experience
Great carts, great surveillance, great service.Seanne T. | First Impressions
I hadn't been in this facility since 2004 and I was taken back at the change. I was greeted with high energy abs great customer service at 7:30 am. What a great feeling on a hot Saturday morning when you're contemplating a move. Ms. Merci has excellent customer service and very knowledgeable. I would highly recommend this UHaul site.CHERYL C. | First Impressions
The employees are professional and should be promoted.leavon r. | First Impressions
El cliente no dejó un comentario.Jacob H. | Online Move In
El cliente no dejó un comentario.Yvette K. | First Impressions
Employees and managers are very friendly and helpful.Eberrechi A. | Overall Experience
El cliente no dejó un comentario.Rachel M. | Overall Experience
El cliente no dejó un comentario.Raymond R. | Overall Experience
After hours I went in to store my items I was denied excess. There was a garage door that opened upon my approach in which I did not have access to. This facility is very unsafe and very inconvenient. I tried several times calling the after hour general manager over at Landover to have her assist me and the phone just went to voicemail. She never answered the phone so had I not figured out how to get in the unit I would have had to take my items back home and this was a two hour ordeal. This is only a two-story facility which means there is no elevator I had to walk around the outside of the building three times and up a flight of stairs to get to my unit . I was very unhappy last nightMARTHA O. | First Impressions
El cliente no dejó un comentario.JESSICA F. | Overall Experience
El cliente no dejó un comentario.michael c. | First Impressions
Please make sure new movers understand that all access doors are not accessible nor business hours. May sure that truck renters understand the return procedureTaWanda F. | First Impressions
El cliente no dejó un comentario.DOLLIE S. | Overall Experience
El cliente no dejó un comentario.Carl M. | First Impressions
El cliente no dejó un comentario.LORI J. | Overall Experience
El cliente no dejó un comentario.roberto v. | Overall Experience
Held the unit for about 15 years and will be back! Pricing on unit stayed at reasonable cost throughout the years.LANDOVER PRINTING CENTER E. | Overall Experience
El cliente no dejó un comentario.tamiko l. | First Impressions
The gentlemen who checked me out was above superb in professionalism. Excellent employee. A real keeper. thanksCheryl W. | Overall Experience
the access hours i have issue with the card and ask me for a code just to come inside but i can't have no access this is the only issue i find after hours etcWILLIAM O R. | Overall Experience
El cliente no dejó un comentario.Rhonda D. | First Impressions
The two Reps were awesome. Don was quick and informative, gave us the info and set us up perfectly. Rosa treated my 5 y/o son kindly and made him feel welcome in the store.Jessica A. | First Impressions
El cliente no dejó un comentario.Alexander E. | Overall Experience
El cliente no dejó un comentario.GEORGE W. | First Impressions
I discover mice dropping among my belongingsTHOMAS L. | Overall Experience
El cliente no dejó un comentario.Breyah J. | Overall Experience
El cliente no dejó un comentario.Tamisha F. | First Impressions
El cliente no dejó un comentario.Diannaa M. | First Impressions
Friendly and helpful staffTimothy C. | First Impressions
Knowledgeable staff and good Customer Service is hard to come by these days and is why I wanted to share my experience. The staff was very friendly, I was greeted as soon as I entered the facility. I was undecisive on which storage I needed but with the help of two gentleman (Don & Eduardo) they made the process smooth by offering me a climatized storage unit. I am happy on my decision and until now never knew such a storage existed. If you are in the market for a storage unit I would highly recommend this location.Lauren R. | First Impressions
El cliente no dejó un comentario.Peter G. | First Impressions
Everything went well this time I really appreciated your serviceJOTHAM C. | First Impressions
Easy and efficientMARCUS E. | First Impressions
I didn’t like the last second change on my rental truck that had me going further out my way to pick up the truck that cost me more on mileage after I had booked the truck a month ago.Richard L. | First Impressions
The customer service was personable and professional.Cheryl W. | First Impressions
The gentlemen wanted to go back-and-forth with me about What locker I need to have on my locker but can’t show me anything in writing saying that I have to buy a lock from U-HaulJoseph M. | First Impressions
Was pleasantly surprised at service received.THOMAS N. | First Impressions
Servicios adicionales en esta ubicación
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