Customer Reviews for U-Haul Moving & Storage of Landover

3395 comentarios

3900 Whitetire Rd   Landover, MD 20785
(Next turning after UPS on Ardwick Ardmore Road)

(301) 583-8932

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(301) 583-8932

3900 Whitetire Rd
Landover, MD 20785
(Next turning after UPS on Ardwick Ardmore Road)

Services at this Location:

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Staff was very helpful.

RONDA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachel V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lalhunmawii C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kim T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachel M.  |  Overall Experience 
Clasificación:
4.0

I was unable to connect to sharing my location which it caused me more money . The customer service agent I spoke to inform me that she could not help me check it in .

Denise M. 
Clasificación:
4.0

The man receiving the equipment would need to sharpen up people skills, other than that, they answered my question.

JUAN F. 
Clasificación:
5.0

I reserved a furniture dolly with the truck. There was non available when I picked up the Van. I am 60 years old, no dolly made a lot of difference. my move became 3 times as hard.

Norman T. 
Clasificación:
5.0

El cliente no dejó un comentario.

TAWANA H. 
Clasificación:
4.0

El cliente no dejó un comentario.

MOSHAY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tavia H. 
Clasificación:
5.0

El cliente no dejó un comentario.

OLUWATOSIN J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

timothy H. 
Clasificación:
5.0

Mary &Rosa associates were great

RALPH B. 
Clasificación:
5.0

The vehicle would benefit from a wheel alignment

RAWLE D. 
Clasificación:
1.0

I returned the van with gas at the same level as I received it and the location shafted me by charging me for 2 gallons of gas. Outright robbery and dishonesty by U-Haul.

Louis L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christine R. 
Clasificación:
5.0

Keep doing everything that your doing!! Thank you U-jaul

RHONDA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheila C. 
Clasificación:
4.0

El cliente no dejó un comentario.

ELVIS S. 
Clasificación:
1.0

I had bad breaks I almost couldn't stop the truck and not friendly

KIMBERLY J. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILBER R. 
Clasificación:
1.0

After hours I went in to store my items I was denied excess. There was a garage door that opened upon my approach in which I did not have access to. This facility is very unsafe and very inconvenient. I tried several times calling the after hour general manager over at Landover to have her assist me and the phone just went to voicemail. She never answered the phone so had I not figured out how to get in the unit I would have had to take my items back home and this was a two hour ordeal. This is only a two-story facility which means there is no elevator I had to walk around the outside of the building three times and up a flight of stairs to get to my unit . I was very unhappy last night

MARTHA O.  |  First Impressions 
Clasificación:
5.0

If they order supplies to move the order to the location of the truck

TIMOTHY K. 
Clasificación:
5.0

Nothing. The representatives were extremely professional, courteous and knowledgeable. Very pleasant experience and GREAT customer service.

ERNESTINE J. 
Clasificación:
5.0

Everything looks good 😌

SUK R. 
Clasificación:
5.0

Everything was good for the most part! Thank you 🙏🏾

GIETO E. 
Clasificación:
5.0

El cliente no dejó un comentario.

ISAAC C. 
Clasificación:
4.0

Excelente servicio al cliente

Teri M. 
Clasificación:
4.0

El cliente no dejó un comentario.

NORIEL O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyanah S. 
Clasificación:
5.0

Great service every time my family rent at this location

Darryl B. 
Clasificación:
4.0

El cliente no dejó un comentario.

ANTOINETTE EASTE P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Cynthia L. 
Clasificación:
4.0

Helped show me how to park a trailer.

Regina W. 
Clasificación:
4.0

GREAT!

Jeralonza S. 
Clasificación:
3.0

The truck windshield wiper came off twice. It was raining really bad. I had to pull over twice on the highway to fix it. It was real inconvenience.

CHARLES M. 
Clasificación:
5.0

Keep doing what you're doing

Robert M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Emory G. 
Clasificación:
5.0

N/C

Lennie S. 
Clasificación:
5.0

Everything was great 👍 good customer service 👌

Eric S. 
Clasificación:
1.0

El cliente no dejó un comentario.

JESSICA F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Teresa M. 
Clasificación:
5.0

Customer service could improve

LAKEISHA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zaynah B. 
Clasificación:
5.0

Bueno

Olabanji A. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID J. 
Clasificación:
4.0

My experience started out a little disappointing because the equipment I reserved was not available at the location I reserved it at. My reservation was switched to another location that was across town. On a last minute attempt I was able to change the equipment for another type. The counter person Nyceemah Bennett was pleasant and very helpful. 10 out 0f 10 stars for her customer service.

Trevell R. 
Clasificación:
4.0

El cliente no dejó un comentario.

michael c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Krystal G. 
Clasificación:
5.0

I couldn't get the app to work for the return.

Lamont S. 
Clasificación:
5.0

El cliente no dejó un comentario.

NATHAN W. 
Clasificación:
2.0

Make sure the equipment is clean before you sent it out. With covid still around you all should always make sure your vehicles are clean, the customer shouldn't have to clean the equipment they're paying for, then when it's brought to your attention you try and accommodate for delivering poor service instead of brushing it off as if it's the customers problem not yours.

Tina B. 
Clasificación:
4.0

Please make sure new movers understand that all access doors  are not accessible nor business hours. May sure that truck renters understand the return procedure

TaWanda F.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

FRANCINE A. 
Clasificación:
4.0

El cliente no dejó un comentario.

DOLLIE S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Carl M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Cassandra H. 
Clasificación:
5.0

Exceptional customer service from Don/Tyona. They were very thorough/patient with my rental contract. Thank you for taking care of me.

Khamvah P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marquette B. 
Clasificación:
5.0

Customer service was excellent!

William B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lori J. 
Clasificación:
2.0

the gentleman who helped me was not friendly. He literally drove the truck up to me and walked away.

DENEENMARIA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

LORI J.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

MARKN P. 
Clasificación:
3.0

Overall, everything pertaining to the UHaul truck itself went well with the exception of two things: 1. there was no cruise control. OUCH. 2. when pumping gas, we had to HOLD the pump because the pump latch wouldn't hold. Imagine holding the pump until 40 gallons were reached?!?

Kester H. 
Clasificación:
5.0

Great service

timothy A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSHUA B. 
Clasificación:
2.0

Make after hour returns easier

BRYAN O. 
Clasificación:
1.0

El cliente no dejó un comentario.

VICTORIA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Emmanuel T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tamara M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ikeyla K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher H. 
Clasificación:
4.0

n/a

FRED E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Boris S. 
Clasificación:
4.0

Great job, customer service was A+.

jason B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shanique W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Everett M. 
Clasificación:
4.0

El cliente no dejó un comentario.

MYRNA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEREK C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marvin W. 
Clasificación:
3.0

Customer service should be better. Windshield was foggy because of inside dirt, low tire pressure, mileage overstated than the actual miles and gas gauge was lower than indicates. It appears vehicle was driven for 9 miles and parked but no information was loged in to your system. While still on premises, I informed the agent of the discrepancy but was told to take a picture of the fuel gauge and mileage and bring it in. THAT WAS NOT MY JOB!

Mohamed N. 
Clasificación:
4.0

service was good.

James B. 
Clasificación:
3.0

El cliente no dejó un comentario.

roberto v.  |  Overall Experience 
Clasificación:
4.0

The only negative comment I would add with the rental is the hood was not secure. I noticed that the hood was not completely closed while driving on the highway (route 50). Fortunately, I noticed it and was able to pull over without incident.

Kobie C. 
Clasificación:
5.0

Everything was great

REGINALD G. 
Clasificación:
5.0

ROSE HEWITT PROVIDED EXCELLENT SERVICE! I HOPE THIS IS PASSED ON TO HER.

William B. 
Clasificación:
3.0

Esta muy excelente servicio

Cesar F. 
Clasificación:
2.0

Staff training needs improvement....

Marie Louise A. 
Clasificación:
5.0

keep up the courtesy.

Emeka U. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT M. 
Clasificación:
5.0

Held the unit for about 15 years and will be back! Pricing on unit stayed at reasonable cost throughout the years.

LANDOVER PRINTING CENTER E.  |  Overall Experience 
Clasificación:
4.0

Na

STARLIN P. 
Clasificación:
5.0

excellent service, staff are very friendly, I recommend this place for everyone, thank you

KURUVILLA A. 
Clasificación:
4.0

Can someone call me at 6316390665, my card was over charged

Cuthbert A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Francisco M. 
Clasificación:
5.0

El cliente no dejó un comentario.

yvette K. 
Clasificación:
5.0

The staff were super friendly and helpful

Joseph S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dennis A. 
Clasificación:
1.0

Internet experience was garbage. Never doing that again. Get better service or people who actually know how to do there job.

David B. 
Clasificación:
4.0

This has nothing to do with the store location, they were great â€" Booking online was a nightmare. My original “reservation” was changed (location for pick up and drop off) I called customer service three times, no one helped. I will not be using I haul again and will be advising against it to others.

Gabrielle C. 
Clasificación:
4.0

El cliente no dejó un comentario.

DEREK L. 
Clasificación:
5.0

The agent who assisted me was polite, friendly and fast! I was in and out!

Marvin P. 
Clasificación:
5.0

El cliente no dejó un comentario.

FELIX T. 
Clasificación:
5.0

Friendly knowledgeable associates, quick checkout and drop off.

John H. 
Clasificación:
5.0

with a welcome receiving reception and expeditious checking out service like that ,that us customers appreciate it's challenging to think of anything else .Kudos to the staff ,o wonder why us customers keep coming back, you guys got what it takes.

Alan J. 
Clasificación:
5.0

Awesome service kind and professional and timely process

Derek J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wesley M. 
Clasificación:
4.0

I was aware that the U-Haul was located off of route 50. Without calling for a reservation I was able to drive in and pick up a rental. I did not know that I could have left my vehicle while using the rental. Maybe it was I did not call first. My rental was a last minute need. I want to thank U- Haul for the convenient location and availability to accommodate my need. The service provided was excellent.

Barbara T. 
Clasificación:
5.0

El cliente no dejó un comentario.

tamiko l.  |  First Impressions 
Clasificación:
5.0

The gentlemen who checked me out was above superb in professionalism. Excellent employee. A real keeper. thanks

Cheryl W.  |  Overall Experience 
Clasificación:
5.0

the access hours i have issue with the card and ask me for a code just to come inside but i can't have no access this is the only issue i find after hours etc

WILLIAM O R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rhonda D.  |  First Impressions 
Clasificación:
5.0

The two Reps were awesome. Don was quick and informative, gave us the info and set us up perfectly. Rosa treated my 5 y/o son kindly and made him feel welcome in the store.

Jessica A.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Alexander E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE W.  |  First Impressions 
Clasificación:
3.0

I discover mice dropping among my belongings

THOMAS L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Breyah J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tamisha F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ADRIENNE J.  |  Overall Experience 
Clasificación:
5.0

The whole experience with U-haul was amazing from the truck rental to the storage facility. Thank you so much!

IVAN R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Diannaa M.  |  First Impressions 
Clasificación:
1.0

I was told that every storage mine included will have mouse traps and climate control to prevent property destruction... Unfortunately that was not the case! After several months of housing my property with Uhaul, It was time to move out when I opened my unit to find mice ,mice droppings and their urine all over my property. Spoke to a representative about it and he said uhaul can't do anything about my property- Despite the guarantee of safe guarding my property from Rodents! That's unacceptable!

Tambe A.  |  Overall Experience 
Clasificación:
2.0

I would never use Uhaul again. The rat/mice problem was unbelievable. The only reason I didn't give POOR as my overall experience is because staff was nice, efficient and professional.

Deanna C.  |  Overall Experience 
Clasificación:
5.0

Friendly and helpful staff

Timothy C.  |  First Impressions 
Clasificación:
5.0

Knowledgeable staff and good Customer Service is hard to come by these days and is why I wanted to share my experience. The staff was very friendly, I was greeted as soon as I entered the facility. I was undecisive on which storage I needed but with the help of two gentleman (Don & Eduardo) they made the process smooth by offering me a climatized storage unit. I am happy on my decision and until now never knew such a storage existed. If you are in the market for a storage unit I would highly recommend this location.

Lauren R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Peter G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Robin J.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

gwendolyn h.  |  Overall Experience 
Clasificación:
5.0

I would come back

TANYA A.  |  Overall Experience 
Clasificación:
5.0

The Staff was GREAT and always give the Customers a reminder on there Monthly Bill. I recommend 2 person and will do also with others. Thanks for the Service and Have a Wonderful Holiday!

Jeffrey H.  |  Overall Experience 
Clasificación:
5.0

Superb customer service!!

Tambe A.  |  First Impressions 
Clasificación:
5.0

Everything went well this time I really appreciated your service

JOTHAM C.  |  First Impressions 
Clasificación:
3.0

I retrieved my property for storage unit and there was a dead mouse in my unit on my couch that it had chewed a hold through. In spite of there being a mouse box in the unit.

Crystal G.  |  Overall Experience 
Clasificación:
5.0

Easy and efficient

MARCUS E.  |  First Impressions 
Clasificación:
5.0

Continue the good work!

Julienne K.  |  Overall Experience 
Clasificación:
4.0

They were very good

janet b.  |  Overall Experience 
Clasificación:
2.0

I didn’t like the last second change on my rental truck that had me going further out my way to pick up the truck that cost me more on mileage after I had booked the truck a month ago.

Richard L.  |  First Impressions 
Clasificación:
5.0

This is the best Uhaul I have ever used. Very fast service. The CSRs are knowledgeable and friendly. I also like the DIY services available. I would definitely come here again, if needed.

Danielle V.  |  Overall Experience 
Clasificación:
5.0

Great service

Cristina S.  |  First Impressions 
Clasificación:
1.0

As I mentioned in a previous email, when went to remove my belongings I found mouse dropping throughout my stuff, I found that be disgusting. I would not use that facility again, nor will I recommend

Deborah J.  |  Overall Experience 
Clasificación:
5.0

The customer service was personable and professional.

Cheryl W.  |  First Impressions 
Clasificación:
5.0

Quick pick up and return. Customer service was excellent

latonia j.  |  First Impressions 
Clasificación:
2.0

The gentlemen wanted to go back-and-forth with me about What locker I need to have on my locker but can’t show me anything in writing saying that I have to buy a lock from U-Haul

Joseph M.  |  First Impressions 
Clasificación:
3.0

Decent service but entrance to facility mot secure. Never had to use key card to enter. Additionally, main access to facility is in an industrial area, again not very secure. Rat droppings in unit.

ROBERTA M.  |  Overall Experience 
Clasificación:
4.0

Dead rats were in my unit which left a nasty odor. There is a container in the corner that states it poison but I do not think it's effective.

Georgia Marie D.  |  Overall Experience 
Clasificación:
5.0

Nice people and helpful

Jay S.  |  First Impressions 
Clasificación:
5.0

Was pleasantly surprised at service received.

THOMAS N.  |  First Impressions 
Clasificación:
5.0

Bueno

BENITO C.  |  Overall Experience 
Clasificación:
3.0

Everything was awesome until I had mice crawling around and leaving droppings all over my things. The facility doesn't acknowledge the mice problem but they put traps in the storage units. Nasty.

Danzelle S.  |  Overall Experience 
Clasificación:
4.0

Manger of this location very respectful high standards endeavors to hers customers

JANICE F.  |  Overall Experience 
Clasificación:
5.0

Thank you for your patience when i was late paying and always being kind and professional on phone. You guys ROCK!

evelyn m.  |  Overall Experience 
Clasificación:
5.0

The staff was extremely friendly and helpful.

GWENDOLYN W.  |  Overall Experience 
Clasificación:
1.0

Do not rent a unit at this location,It has a serious mouse infestation.

LATOYA R.  |  Overall Experience 
Clasificación:
5.0

I really appreciate

Jeff T.  |  Overall Experience 
Clasificación:
5.0

Excellent customer service

STEVEN H.  |  Overall Experience 
Clasificación:
5.0

The support staff at the Landover U-haul was very kind and helpful but especially on the day of my move. She had a truck available as soon as I arrived at the facility.

Vigina M.  |  Overall Experience 
Clasificación:
3.0

Facility had a significant rust problem that powdered the dtuff in my unit.

CALVIN M.  |  Overall Experience 
Clasificación:
5.0

Everything went well I appreciate all of the kind staff. Keep up the wonderful work.

Gloria M.  |  Overall Experience 
Clasificación:
5.0

Great experience

Roderick T.  |  Overall Experience 
Clasificación:
5.0

Respect to the staff. The are excellent. Enjoyed working and will continue working with them.

Kenasar J.  |  Overall Experience 
Clasificación:
4.0

Outside of my storage unit was well clean and maintain. I just moved out. In the back of my storage I found mouse droppings on several boxes.

LYNETTE G.  |  Overall Experience 
Clasificación:
5.0

Very helpful staff.

Greogrey S.  |  Overall Experience 
Clasificación:
5.0

It would be nice if you had a vendor machine with water, juice and soda inside the storage area for customers/ Also, it would have been nice if you had air inside the storage area for customers.

SHIELA OLIVIA K.  |  Overall Experience 
Clasificación:
5.0

Don did a great job of getting me checked in and ready to go. Very friendly and helpful. Not sure why the climate controlled units are all up half a flight of stairs. That is an awkward arrangement

John T. | Reservación
Clasificación:
2.0

These people didn’t feel like working on a Saturday I hate that I left Public Storage

Karonn R. | Reservación
Clasificación:
5.0

Would do business again there!!! Great service!!

MONELL F.  |  Overall Experience 
Clasificación:
5.0

Great facility with great workers.

Tony S.  |  Overall Experience 
Clasificación:
5.0

Service was excellent at the Landover Uhaul and Storage however there wasnt sufficient A/C @ the storage unit side. It was very hot and can be a health hazard.

francine r.  |  Overall Experience 
Clasificación:
1.0

Roaches, mice, water leaks, poorly maintained facility .

LEANNE S.  |  Overall Experience 
Clasificación:
4.0

Everything was good, have to get the pest infestation under control.

FELICIA S.  |  Overall Experience 
Clasificación:
4.0

I checked out on May 16th 2018

ISAAC J.  |  Overall Experience 
Clasificación:
5.0

I WAS THERE OR 10 YEARS.

LYDIA F.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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    ¡Tenemos la mayor cobertura en América del Norte!

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    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

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    Enganches para remolque

    U-Haul is North America's #1 hitch installer!

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