Comentarios del cliente para U-Haul Moving & Storage of Lakewood

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Lakewood

Grado total:

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Charles P. en

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El cliente no dejó un comentario.

doreen C. en

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El cliente no dejó un comentario.

Christine L. en

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El cliente no dejó un comentario.

Brandi J. en

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El cliente no dejó un comentario.

Randy G. en

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El cliente no dejó un comentario.

Carolyn Susan I. en

Grado:

El cliente no dejó un comentario.

tom A. en

Grado:

The computer system was full of glitches and kept locking up! The employees did a great job solving the problems and getting me on my way! Returning went real smooth as well!

Vanessa C. en

Grado:

Se demoraron muchissimo y no explicaron bien el procedimiento por el telefono

Beth H. en

Grado:

El cliente no dejó un comentario.

LuAnn B. en

Grado:

Always a great experience

bob H. en

Grado:

Provide communication devices to the attendants (who were very helpful), so they are able to communicate with some one coming into the store when the attendants are out in the yard(s) helping other customers.

John L. en

Grado:

El cliente no dejó un comentario.

ROBERT C. en

Grado:

I had a very good experience at this location and with the van I rented. My only suggestion would be to walk around the vehicle with the customer before the customer drives off. In my case, I noted damage on the van after I left and I was concerned I would be held responsible for it. It turned out to be damage the staff knew about, so I was fine, but a walk around the vehicle would have prevented any such concern.

edwad M. en

Grado:

El cliente no dejó un comentario.

Nicholas O. en

Grado:

El cliente no dejó un comentario.

Joshua G. en

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El cliente no dejó un comentario.

Carrie B. en

Grado:

The staff was very professional

Theodore L. en

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El cliente no dejó un comentario.

Sarah R. en

Grado:

El cliente no dejó un comentario.

Sai Manish S. en

Grado:

Great job done by Jina !! Wonderful Professional Friendly service. Thanks a lot.

Matthew S. en

Grado:

Had to stand in line 15 minutes. 2nd employee then came in to help. Minor inconvenience though. I understand.

Bill G. en

Grado:

Pointed out half tank of gas at start of rental.Taken care of immediately,easy parking for personal vehicle while renting.

Euan S. en

Grado:

Explain the automatic gears as they are non-intuitive to a car driver. Took me an age to realise you have to turn the key halfway, come out of park into neutral, & then start the engine. And I was cut off TWICE when I tried to call in to get help about it.

Randy R. en

Grado:

The employee was fantastic and had me out of there is a few short minutes. This is what I've come to expect from Uhaul.

mercedes M. en

Grado:

El cliente no dejó un comentario.

Gary F. en

Grado:

I picked up the 20 ft truck on Thursday Dec 19 about 3pm in Box Elder, SD, and received a text stating it would be due in Lakewood, CO on Sun Dec 22 at 3pm. Then I got a call and a new text stating it is due back on December 21 at 7am becsuse someone else needed the truck. I delivered it at the revised time with only 2 hours sleep. I do not mind helping others, but I do have a problem with being told my due date has changed instead of being asked if I would be willing to return the truck a day early. I did not receive a request, but a demand. That is not a good way to run a business. Signed, Gary Fittro

JESSE S. en

Grado:

El cliente no dejó un comentario.

Shane D. en

Grado:

Drop off was easy. I did all the work.

David M. en

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El cliente no dejó un comentario.

Noah Jefferson V. en

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El cliente no dejó un comentario.

Kindall Marie O. en

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El cliente no dejó un comentario.

Geoffrey K. en

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El cliente no dejó un comentario.

Kimberley P. en

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El cliente no dejó un comentario.

Kira R. en

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El cliente no dejó un comentario.

malinda S. en

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El cliente no dejó un comentario.

PAGE V. en

Grado:

I have used this location many time's and always had a great experience

Steve M. en

Grado:

Great staff! Fast friendly and efficient.

karl B. en

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El cliente no dejó un comentario.

Sabrina R. en

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El cliente no dejó un comentario.

Kyle L. en

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El cliente no dejó un comentario.

mike M. en

Grado:

Each of the employees very friendly, efficient and very accommodating today! A great place to rent from !

Neil R. en

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El cliente no dejó un comentario.

Robert C. en

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El cliente no dejó un comentario.

cheryl Lynn L. en

Grado:

Great staff! Thanks for your help!

Wesley S. en

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El cliente no dejó un comentario.

aaron E. en

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El cliente no dejó un comentario.

Whitney E S. en

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El cliente no dejó un comentario.

Samuel T. en

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El cliente no dejó un comentario.

KEVIN C. en

Grado:

Was over charged

Carl R. en

Grado:

El cliente no dejó un comentario.

David C. en

Grado:

the employees in general were functional. The person who completed my rental agreement and the one who received my rental back on the lot were outstanding.

richard O. en

Grado:

El cliente no dejó un comentario.

Chea C. en

Grado:

Give you customer an upfront fee. My total changed three times. First started off at $30. Got to store it jumped to $43. After I returned the rental it jumped to $63. Plus gas tank was lower than what the uhaul employee said it was. I still left the gas tank with extra gas. So actually I paid $73. After all said & done. $73 for two hours. One stop. To pick up one table. $30--->$73? Wow! Whats next UHAUL gonna start chargin for the air in the tires??

Ian H. en

Grado:

El cliente no dejó un comentario.

Le Z. en

Grado:

El cliente no dejó un comentario.

paula G. en

Grado:

Get at least 2 people for check in.

Truc N. en

Grado:

The vehicle was average condition. I opened the door to an overwhelming smell of cigarette smoke. I had to drive with the window open to dissipate the obnoxious odor. Upon return I let the representative know how displeased I was. His response was,”you get what you get.” Wow, just wow. I then asked for a paper receipt. He said there printer wasn’t working. Just hours earlier I received paper print out during check in. I felt he didn’t want to help or feel like walking to get it. 1 Star of 5 Stars.

Christopher E. en

Grado:

Why can't all the other U-Haul locations be like this one?

Susan Elizabeth H. en

Grado:

El cliente no dejó un comentario.

Dave C. en

Grado:

El cliente no dejó un comentario.

Anthony F. en

Grado:

This was a really bad experience. I was given the UHaul with about a quarter tank of gas. The check engine light was on and when I returned the vehicle there was less than a quarter tank of gas. I was told I would be charged a fee for not filling up the tank and also for being below a quarter tank. I think overall it was $50-$60 as an extra taking everything into consideration. I said I would take the vehicle to fill it up with gas so I wasn’t charged and I was told I couldn’t because the check engine light was on. Therefore I was charged a fee because I was given an almost empty tank and given a subpar maintained vehicle. I’m not sure why I should pay for that.

Ronald F. en

Grado:

Do what the customer asks

Jaclyn G. en

Grado:

El cliente no dejó un comentario.

Ken O. en

Grado:

Was too far away from my Preferred location.

Derek K. en

Grado:

They let me leave with a trailer with a marker light out. I’m lucky I never got a ticket. When I complained I was told it was working before I left. Liars and lazy employees.

Sabas Junior A. en

Grado:

the female employees were vibrant and engaging with us both when renting and when returning in contrast with the male staff at the desk; who on returning, was slow to greet and totally mechanical in their interaction with us. we were glad the female staff was in the yard to make the check back in pleasant.

CARL S. en

Grado:

El cliente no dejó un comentario.

Brittani Lenore S. en

Grado:

Advise how much the refueling charge. Other than that amazing service!!

Gary W. en

Grado:

First time renting from this location, but very pleased with everything

Thomas L. en

Grado:

El cliente no dejó un comentario.

JOHN S. en

Grado:

The staff was helpful, but not overly so. When I rented the truck they just told me it was parked out back and left me to go get it. It seems to me that someone should at least bring the truck to the front and then ask if there are any questions about the equipment.

Templeton DunBar F. en

Grado:

Your employees are the best,and the little cute one that sits in the sunny spot is a champ. Thanx for a great experience!@@ u rock

Jamie H. en

Grado:

El cliente no dejó un comentario.

Steven B. en

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El cliente no dejó un comentario.

matthew James C. en

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El cliente no dejó un comentario.

Todd K. en

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El cliente no dejó un comentario.

Heinrich W. en

Grado:

Very fast efficient check out. Receipt was send by E-Mail. Overall a very good experience.

Chris H. en

Grado:

Not leave joints in the truck.

Rick K. en

Grado:

UHAUL is # 1

Michelle F. en

Grado:

Wasn’t the pickup location I choose. Had to travel to this location through a snow storm to pick it way out my way. Apparently miscalculated the mileage to where we live.

Sabrina C. en

Grado:

Not the friendliest counter help. Acted as if they were put out to ring me up or answer questions. Truck worked as expected and was clean.

wayne H. en

Grado:

Great customer service easy get in and out. Help me unhook.

Stanley T. en

Grado:

The pickup I rented was very low on fuel - enough to get to a gas station and add gas but not enough to safely use for the limited number miles I drove. Upon returning it one of the employees told me gas was consistently being siphoned from the rental vehicles parked in front. Since there is a gated area in the rear of the lot, why aren't the vehicles parked behind a locked gate to reduce the amount of fuel theft?

Garret C. en

Grado:

El cliente no dejó un comentario.

Thomas W. en

Grado:

Trailer (enclosed 4x8) was filthy on outside. Inside was clean. I ran it through a do-it-yourself car wash. Mechanically, trailer was great. New tires, solid in all ways.

RyAn B. en

Grado:

No one told me anything about the gas and the need to fill the take until I came back to return the vehicle. The person who received the truck from me was incredibly helpful and mentioned the person who checked me out should have went over the contract with me. I was handed the contract and told nothing and I had to scrape the ice of the windshield of the truck myself. I work in customer service so I might have high expectations but I feel this was a bad experience. If I was the owner of that location, I would not want my customers to have that experience.

Daniel W D. en

Grado:

El cliente no dejó un comentario.

Benjamin G. en

Grado:

Attendant was engrossed in his phone. So much that he just told me to unhook and leave in anywhere behind the office. I drove around the building and started backing up and was about to get out when he showed up. He asked if I could back it into a spot he had just created. He directed me back and stopped me short. I got out and he made no move to unhitch the trailer until I started to unhook. Then he joined in. Very strange service compared to our past service and satisfaction.

Richard B. en

Grado:

El cliente no dejó un comentario.

gale G. en

Grado:

El cliente no dejó un comentario.

Michael W. en

Grado:

I was not there in person to watch this but my dad and husband agreed they were helped and everything was fine.

Carl M. en

Grado:

El cliente no dejó un comentario.

tom B. en

Grado:

El cliente no dejó un comentario.

Matthew B P. en

Grado:

Everything was great!

vern A. en

Grado:

El cliente no dejó un comentario.

Dan D. en

Grado:

El cliente no dejó un comentario.

Dan D. en

Grado:

El cliente no dejó un comentario.

Carmen C. en

Grado:

El cliente no dejó un comentario.

Christopher T. en

Grado:

The service was quick and easy. Picking up and dropping off. The staff were very friendly and helpful.

Wesley G. en

Grado:

Customer service was okay, was told to fill up truck with around 17$ to get it to where it was when we picked it up, and it was way too much money and put more gas in the truck than needed.