El cliente no dejó un comentario.IRA H.
Customer Reviews for U-Haul Moving & Storage of Lakeland
Lakeland, FL 33810
(1/2 mile south of I-4 on left)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Customer did not leave a comment.Gregory M.
Customer did not leave a comment.Fentress C. | Online Move In
Customer did not leave a comment.JANE M. | First Impressions
Customer did not leave a comment.Ryan V.
Customer did not leave a comment.MARIA M.
The trailers handle was rusted and made it very hard to openKyrollos Z.
Customer did not leave a comment.CHARLES F.
Have the uhaul place at a uhaul place not a shared company and have better deals ROMEISH ORLANDO F.
Customer did not leave a comment.RONNIE L. | Overall Experience
Took to long to check in and it took long to check out. Was promised free storage for a month and then when I got here no free storage. I won't be using uhaul storage again.Rocky W. | Overall Experience
U-Haul is the best for your moving needs!!! Best business out there in my opinion.RONNY D.
Give call backs on the issues we report.KAREEN M.
Work on keeping the elevator working, there were several times I came and it was broken.Manuel C. | Overall Experience
Done for wrong time, overprice, did not apply what promise, horrible customer service at all timesNANCY A.
Customer did not leave a comment.David G.
Make sure you're checking equipment thoroughly before you send it out with a customer.Cathy S.
Customer did not leave a comment.john L.
I don't remember having to pay 99 cents per mile plus the rental fee. When did that start? Last time I rented from uhaul I paid a flat fee.WALTER M.
Customer did not leave a comment.Angela R. | Overall Experience
Customer did not leave a comment.Anthony K.
I feel as If someone needs to explain before that it will be a $200 hold on your acctAviance H.
Have more people in the store to help customers. I didn't wait, but a line formed behind me that did have to wait.Jared H.
Customer did not leave a comment.YURI D.
The process was quick and easy and the location is convenientKalandrea M. | First Impressions
Uhaul lack communication all around I incurred major inconvenience and cost and no one cares. But I will be sure to share this experience with all I know. Hope you enjoy my hard earn money. You thieves at UHAULStacy G.
Customer did not leave a comment.DANIEL S.
Customer did not leave a comment.Sylvia C.
Customer did not leave a comment.dominiuqe M.
Customer did not leave a comment.eddie H.
Customer did not leave a comment.amber G.
The young lady who assisted the drop off on Sat Sept 10 2022 was extremely helpful and very friendly. Made the drop off a breezeEdward M.
Customer did not leave a comment.Melissa K.
Customer did not leave a comment.Matthew C.
Customer did not leave a comment.Eric B.
after being given a trailer that does NOT back up, being redirected by law enforcement due to an accident 20 miles from Lakeland, fl and being stuck in the mud for 2 hours and sinking the roadside assistance didnt work and was no help... i had communicated that I would be late and what had happened... i was told no more $ would be charged for me dropping off my rental... i had my bf take it, they charged me more $ and told me too bad. i have to call customer service for the 5th time to try and fix this situation they created. worst moving experience of my life, i will NEVER use uhaul again... this location also lied... numerous times to me. completely ridiculous and they created a bad situation into the worst situation....dont trust them they take every penny they can and tell you too badLayla B.
Nothing at all.CARLOS R.
Customer did not leave a comment.Stacy D.
Customer did not leave a comment.Glen S.
Customer did not leave a comment.charles V.
Customer did not leave a comment.David D.
Customer did not leave a comment.Mike L.
Customer did not leave a comment.Stewart S.
Nice storage facility. Access was convenient. Would recommend to anyone who is looking for a clean storage unit.Richard L. | Overall Experience
Customer did not leave a comment.Bonnie S.
Customer did not leave a comment.chris R.
Customer did not leave a comment.Deborah V. | First Impressions
Better way of dropping off the truck and more personal serviceJaime M.
Customer did not leave a comment.reinier H.
Very clean facility. No pests. The only reason for not providing 5 stars and saying the facility was not maintained is due to the only elevator at the site being broken for a month and our units were on the 2nd and 3rd floors. We couldn't remove anything heavy which was a significant inconvenience for us.Carol W. | Overall Experience
Customer did not leave a comment.Luis L.
Customer did not leave a comment.Jason S. | First Impressions
Customer did not leave a comment.Paul B.
My van reeked of smoke. Yuck!!!Carol S.
Customer did not leave a comment.Dana B.
Customer did not leave a comment.Robert D.
I'm confused why it cost .99 per mile when we pay for gas too. Cost me almost $1000 for 4 days and 300 miles. That's very ridiculous.James W.
Customer did not leave a comment.Michelle W. | First Impressions
Customer did not leave a comment.Gregory S.
Please ensure trucks are maintained. The lug nuts came off the vehicle I rented causing the tire to about come off and almost causing me to wreck. I was able to keep the vehicle from flipping and causing serious injury to myself and potentially others. The trucks should be inspected regularly making sure all lug nuts are fully tightened so this does not happen to someone else.JASEN W.
No improvements to recommend. Everything was excellent.Gordon D.
Was very clean friendly staff Will use againMary R. | Overall Experience
Customer did not leave a comment.Letisha R.
Customer did not leave a comment.Melissa L.
Customer did not leave a comment.Melissa G.
Customer did not leave a comment.Val T.
Just keep doing what and how you already doGary R.
The only complaint I have is I never got my receipt emailed to me.Gregory A.
Customer did not leave a comment.Jorge S.
Customer did not leave a comment.Mark M.
Idk lol I don't work thereConnor S.
Customer did not leave a comment.Joe D.
Customer did not leave a comment.Ronald F.
Excelente customer service from Melissairma R.
Customer did not leave a comment.DISHON P. | First Impressions
Customer did not leave a comment.Ronald F. | First Impressions
Customer did not leave a comment.THOMAS B.
Customer did not leave a comment.FELIPE C. | Overall Experience
Customer did not leave a comment.Rudel C.
Even though they were very busy, they gave me great customer service.Merry Jean A.
I would definitely use your facility again and recommend it to others I love that it's air conditioned I love it all you can back into the garage doors and you got the carts right there you don't break your back you're cool while you're working in beautiful air conditioning and they keep the place immaculate.DOREEN S. | Overall Experience
not sure why i got charged another $57 at the end of the rental??David H.
Truck was on empty and had dog hair in it they over charged me and I get a run around between U-Haul place and customer service no one fixed the over charge yetShannon M.
No comments , everything when great Sincerely yours, Thank you Mayra RiveraMayra R.
The worker in the office Carla and crew were wonderful. The cleaning lady was so nice. Everyone made my experience great!Constance S.
Still waiting on my reseatMike D.
Huge facility with excellent room to menuever equipment. Attendant present to pickup and drop off equipment.Kenneth Q.
Customer did not leave a comment.Anil Kumar P.
Customer did not leave a comment.STEVEN P.
Customer did not leave a comment.Gwen R.
Customer did not leave a comment.Dianne L.
Drop off was better than expected, very professional and friendly!Timothy C.
When I did the reservation on line, I requested a 8 foot pick up truck. Every email confirmation I received said I would get a 8 foot pick up truck. When I went in, they told me I was getting a ten foot box van. When I asked what about the pick up, she said they don't have those at that location. I could've pick a uhaul closer to me, but when I was looking to make my reservation, it stated my request would be guaranteed at that location. I had no choice, I had to make it work. I'm not very happy about having to settle for something else though, especially when every confirmation and reminder I received clearly stated I was going to get a pick-up!James P.
Customer did not leave a comment.Regina M. | First Impressions
Personnel was great to work with from all that I can determine even with miscommunication.Ann R.
Customer did not leave a comment.Gary G.
From check in to check out professional employees. Truckmdrive great and trailer towed well. No swerving tracked well.,Wendy O.
Customer did not leave a comment.Robert S. | Overall Experience
Customer did not leave a comment.cindy P.
Customer did not leave a comment.Mohamed H.
Customer did not leave a comment.Jerry C. | Overall Experience
Customer did not leave a comment.Tiffany S.
Customer did not leave a comment.Minerva H.
Customer did not leave a comment.Shaun D. | Overall Experience
Customer did not leave a comment.Bryan H. | Overall Experience
Customer did not leave a comment.DON T.
The UBox was not ready for access. It was delayed access because the personnel could not find the keys to the warehouse, although when we called 24 hours earlier, it was confirmed that the U-Box was already out and ready for accessDON T.
Customer did not leave a comment.Camber C.
Customer did not leave a comment.Yugo V.
Customer did not leave a comment.Sandy P. | Overall Experience
Customer did not leave a comment.KEVIN B.
My move in experience was very pleasant I had no issues at all. Great company!!!Ashley T. | First Impressions
Ensure communication between team members is kept up. We were given a truck that engine hood would not close. They swapped trucks for us and a guy told us this is our truck. Get in and mileage was completely off. Realized this isn't out truck. Team members started going back and forth with each other until they figured out what truck was mines. Our actual truck was one used for advertising the store and DID NOT have any of the damage photos updated. Had to take pictures of the entire truck to show areas where there was so much damage too it. Then I had to remind them to give us our dollies and furniture clothes multiple times. This was not at all the experience I have had with this specific uHaul as this was I believe the 5th time I've rented from this specific location.Duntavius M.
Customer did not leave a comment.Robert C.
Great staff great storage best pricesDaina T. | First Impressions
Customer did not leave a comment.BRUCE S.
As soon as I arrive they met me and helped me offload my vehicle and on my way.Norman K.
Everything was good except elevator kept being out of order.Carolina B. | Overall Experience
Customer did not leave a comment.Albert S.
Customer did not leave a comment.Darrel R.
Customer service was knowledgeable and friendly. We had a very good experience.Eva J.
I miss final inv .Pedro H.
No commentsCharles S.
Customer did not leave a comment.Michael R. | First Impressions
Customer did not leave a comment.annmarie-briana r. | Overall Experience
Customer did not leave a comment.Jackie K.
Customer did not leave a comment.Yeshi A. | Overall Experience
Easy and quick procedure ,clean equipment and facilities , thanks !!!Carlos P. | Overall Experience
Nice, good excellentWYMAN B. | Overall Experience
Well satisfied with overall experience. Staff was friendly and professional. Only recommendation: sometimes wait for rental assistance was too long.Carl S. | Overall Experience
Everything went good with the processRichard L. | First Impressions
Customer did not leave a comment.YOEL S. | First Impressions
Alissa the assistant is amazing. All the staff are very courteous and polite and very helpful. Also I'd like to thank the owner Glorie for taking the time to give me some insight about the storage and the facility. I would also like to thank James and Manny out on the receiving of the trucks and trailers and they took the time to show me what they do everyday that makes U-Haul special for customers to come to a place like this get a truck and trailer with the utmost excellent service giving them 5 star service and to know that they can consider you the customer family to U-Haul!Paul S. | First Impressions
Carla y todo el personal son muy formales. Gran atención. GraciasFELIPE C. | First Impressions
Love the entire experience especially the climate controlDOREEN S. | First Impressions
I checked in and went to open the unit and the alarm kept going off. I was unable to unload into the unit.Rebecca P. | Online Move In
The staff member I had went above excellent customer servicedianna w. | First Impressions
When I first came to the storage they had let someone else have the bigger unit I rented. And I ended up with two smaller units. So after much needed calling and explaining the general manager gave me the two smaller units for the price of the bigger unit they gave away. It was just a hassle to get it done.Lisa G. | Overall Experience
Customer did not leave a comment.Alisa M. | Overall Experience
Customer did not leave a comment.Thelma M. | Overall Experience
The GM she was always available to help me when I needed help or suggestions. This facility is Managed by someone who cares and represents u-haul professionally, She was always available to help if we had a question. Have used U-Haul locations all over the country, she was always there to help. When we empty our storage unit yesterday, I did not get a chance to thank her, the facility was pretty busy, please thank her for us. The ShoresBarry S. | Overall Experience
Front office staff should be teaching others how it's done right. First classMatthew C. | First Impressions
Customer did not leave a comment.Kenrick M. | First Impressions
Customer did not leave a comment.James M. | First Impressions
Customer did not leave a comment.Constance S. | First Impressions
This uhaul store is the best... Glorie and her entire staff are tremendous.... I rent there all the time and will not consider going to any other location.Jean n. | First Impressions
Customer did not leave a comment.STANLEY T. | First Impressions
It only has 1 elevator and is a 3 floor facility. However it is presently broken and won’t be available gor approximately 2 weeks.Sigidfredo Freddy C. | First Impressions
Customer did not leave a comment.Kirk B. | Overall Experience
Customer did not leave a comment.Rodney C. | Overall Experience
Customer did not leave a comment.Carl S. | First Impressions
It is a large facility and has only 1elevator which was broken down frequently. We are in our 70s and the last day when we were ready to move out we had to carry our belongings by hand down 3 flights of stairs. It was absolutely horrible. 96 degrees in the stairway. We thought we were going to pass out. Mr & Mrs O'SheaMichael O. | Overall Experience
The elevator being broken was a huge inconvenience and caused us to be an hour late returning the truck for which I had to pay another $36 when I called to extend it.Lydia K. | Overall Experience
The staff went over and Beyond trying to accommodate my parents and I. My parents are senior citizens they have a storage on the second floor they were unable to put their boxes and other items because, the elevator was out of order and our rental truck was loaded. There were no storages big enough in the first floor to accommodate their items. Alissa and the other young lady we're compassionate about their situation and try to accommodate them as much as possible. They were able to extend the rental truck. I went the next day and was able to rent a 10x10 unit. Best staff ever♡ Alissa DeJesus you rock! Thank you ☆☆☆☆☆Maria T. | First Impressions
Employees were friendly and helpful.The only complaint I have is that I have 2 storage units on the second floor. They have an elevator to access up to the second floor but currently it’s not in service because of waiting for parts. I had a 20” truck full of boxes and some furniture. I felt that it was very inconvenient to off load the truck and have to walk my items up the two flights of stairs.I was hoping they would offer some kind of incentive for the inconvenience like maybe give me a discount off my first month.It actually took 2 more hours longer than estimated to finish unloading the truck.I hope that they can have a better system planned out in case this problem happens again and prevent the inconvenience.JOHN L S. | First Impressions
The ONLY issue is that there is only the ONE ele vator to serve the entire climate controlled 3 floor building. It was out of order at least twice that I know of in the 3 months I had large, heavy furniture there. The day after I had professional movers there I went back to close my unit/lease to find the elevator out of order again. Had that happened the day before there would have been a major problem with my move, it would have been unsafe for the movers and would have added several hours to the cost of my move, that's IF they would have attempted to move my furniture. They really need a second elevator for that building! Other than that, it was a wonderful experience. Friendly helpful staff and a very clean environment!linda p. | Overall Experience
Customer did not leave a comment.Manuel C. | First Impressions
Customer did not leave a comment.Frank W. | Overall Experience
Well versed employees, quick service, and clean facilityStuart M. | Online Move In
Thanks for your helpFREDDIE S. | First Impressions
Customer did not leave a comment.Tyree L. | Overall Experience
I am very happy with the service. Customer service above and beyond. Super friendly.Eva J. | First Impressions
Customer did not leave a comment.edwin m. | Overall Experience
Customer did not leave a comment.Ismael J. | Overall Experience
Customer did not leave a comment.Deanna F. | Overall Experience
Customer did not leave a comment.Ada B. | Overall Experience
We had great confidence that our belongings were secure. Even though we did not pay for climate control, our facility maintained 75 degrees. We needed to be out of our unit by the 15th and the office gave us a 4 day grace period. I love UHAUL!Randi S. | Overall Experience
Customer did not leave a comment.Anne-Marie B. | Online Move In
The people who worked there are very rude I really had bad customer service and I cried they were so rude to mevelecia b. | Overall Experience
Ashley was fabulous and very helpful. Give that girl a raise!Eric M. | Overall Experience
Customer did not leave a comment.angela t. | Overall Experience
Customer did not leave a comment.christina s. | First Impressions
This was my 1st experience at a storage facility. I apparently went on a very busy day, but the wait was well worth it. The staff took the time to personally walk me through the entire process and also showing me to my unit on the 2nd floor and making sure I was comfortable with signing in and out, using the lock etc. She was fairly new staff and she did a great job! Thanks for the great experience!!!linda p. | First Impressions
Customer did not leave a comment.Tiffany D. | Overall Experience
Customer did not leave a comment.Eli J R. | Online Move In
GreatALBERT R. | First Impressions
Customer did not leave a comment.Ricardo N. | First Impressions
Thank YouAgnes J. | Overall Experience
The staff up front took super long to attend to my service, and there was always a longgggggg wait.. The storage locker had dead lizards and a roach inside..Priscilla V. | Overall Experience
Customer did not leave a comment.Vckie P. | Overall Experience
They refused to prorate my payment and refund the unused portion which amounted to almost a whole month. Terrible policy.Frank z. | Overall Experience
Customer did not leave a comment.Quantavian H. | Overall Experience
Only thing one of my TVs I had in storage was damaged, and I paid for my things to be in a AC unit so that this won't happen, and it did.mike r. | Overall Experience
Muy agradecidaBETZAIDA N. | Overall Experience
Customer did not leave a comment.Matthew F. | Overall Experience
Customer did not leave a comment.John H. | Online Move In
The only thing I would change is the access hours to the units. I feel like 12:00AM is a good time to have access to the unit.Kevin P. | Overall Experience
Great facility I didn’t like the price increase and limited notice so we moved out our things.Patrick B. | Overall Experience
Alyssa was great to finalize things! Eddie was a Good service rep. I was able to leave Truck Rental at Storage place also. Thank god. Since when I got hung up on thru Call center. Kudos to both employees.Christine P. | First Impressions
Customer did not leave a comment.FREDERICK L. | Overall Experience
Customer did not leave a comment.JOHN T. | Overall Experience
Customer did not leave a comment.MARIE B. | Overall Experience
Customer did not leave a comment.shaqulea j. | Overall Experience
Glorie is such a hard worker and kind. Thank youCarlos C. | First Impressions
James at the clean up site, was extremely helpful, he went over and above. Our move was very stressful, and he made it very easy. And the young lady at the counter checking us in. Also over and above. Professional, friendly, courteous. Can’t say enough about her service.Daniel W. | First Impressions
Customer did not leave a comment.Michelle R. | Overall Experience
The Employees are good at what they do, they took good care of me and my family. Moving to a good region they were able to suggest places for eating, shopping, and living areasFRANK S. | First Impressions
Very professional and polite. The young man Nate was awesome!hayward s. | Overall Experience
Me agradaron mucho el personal hispano GraciasRAMONA H. | Overall Experience
Customer did not leave a comment.Timothy D. | First Impressions
Very friendly and accommodating staffMarsha T. | Overall Experience
Customer did not leave a comment.YASMEEN Y. | First Impressions
Customer did not leave a comment.bernice w. | First Impressions
Customer did not leave a comment.Tatiana A. | Overall Experience
Customer did not leave a comment.Terase J. | Overall Experience
Thanks to Alissa was very helpful and very professional. THANKS VERY MUCH ALISSAEmmanuel G. | First Impressions
The line was extremely long to wait. There were not enought service people to help. I know times are tough right now with staffing but acknowledging people in line and letting them know they will be helped soon would help your business. There were no move in specials for a 1st time renter and the lady at the desk was not overly attentive. However, your facility was extremely clean and well maintained. Thank you, Alison trombleyAlison T. | First Impressions
Customer did not leave a comment.David L. | Overall Experience
Customer did not leave a comment.Richard T. | Overall Experience
Customer did not leave a comment.KIMBERLY C. | First Impressions
Customer did not leave a comment.YOLANDA B. | First Impressions
Customer did not leave a comment.Jasmine S. | Overall Experience
Customer did not leave a comment.Raymond R. | Overall Experience
Customer did not leave a comment.Cynthia J. | Overall Experience
Very happy with the hole experience...Wendall W. | Overall Experience
Customer did not leave a comment.Ismael J. | First Impressions