Comentarios de los clientes para U-Haul Moving & Storage of Lakeland

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Lakeland

Clasificación general:

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Ken R.
Clasificación:

The truck leaked and we did not know it until we arrived in Texas with soaking wet items in the back. Sectional couch, photos, books and other items, some that are irreplaceable, were soaked. It rained from Mississippi all the way to Houston.

Linda K.
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El cliente no dejó un comentario.

Edward K.
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El cliente no dejó un comentario.

Robert T.
Clasificación:

It went great checking end. The man took care of me quickly and I was on my Way. 100% better than all the places in Boynton Beach, FL. Uhaul needs to do away with the Mom and Pop locations. Every time I am sent to one nothing goes right. Being charged for blankets after already paid for on the reservation..

Jason Seth B.
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Everyone was so helpful during the U-Box process, especially Misty in the Litchfield Park location. We very much enjoyed our experience and will recommend U-Box over competitors for price and service!

Michelle C. | First Impressions |
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The staff were friendly and helpful. Facility is beautiful.

duane C.
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El cliente no dejó un comentario.

KAREN B.
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My opinion is of the highest possible. Your employees were fantastic people. They went way beyond my spectations. And I couldn't ask for anything better. Thank you for all three times I had to rent from you. Two 6 X 12 trailers and a 27' truck. I will be happy to rent again if ever needed. God bless you all.

Denyse H. | First Impressions |
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The elevator was not operating properly. I had movers unloàding and loading by the hour. The access card was not working properly. My husband was unable to use the rest room on the storage unit floor.

David L.
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Was unaware that there was a extra $20 charge to drop off after hours. There was actually a staff member there when we dropped it off.

LARRY H.
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El cliente no dejó un comentario.

Donte Dishaun B.
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Customer service was below sub par. The middle aged woman at the desk was rude without reason. Two days after the fact this location charged me twice, this is the second time I've been charged twice by this location.

Robert D.
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El cliente no dejó un comentario.

Phillip H.
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El cliente no dejó un comentario.

Lakasha M.
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El cliente no dejó un comentario.

JOHN S.
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Great customer service!

Jean N.
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I love doing business with this location. The manager Glorie does an amazing job.....all other employees are delightful as well. I always rent from this location and suggest it to my family and friends.

Barney E.
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El cliente no dejó un comentario.

Roslyn L.
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El cliente no dejó un comentario.

dana L.
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Very friendly staff wonderful services

Frank H. | First Impressions |
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El cliente no dejó un comentario.

francis W.
Clasificación:

Nothing

Bill P.
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El cliente no dejó un comentario.

Betty A.
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El cliente no dejó un comentario.

ROGER R.
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El cliente no dejó un comentario.

richard P.
Clasificación:

Only the windshield was not clean

Nancy H.
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Awesome experience 10 plus on all

Tamara S.
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The two gentlemen who assisted with the move showed up timely, worked efficiently, and were very professional and courteous.

richard P.
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The only problem I had was the Windshield wasn't clean, it had bugs all over it that was the only thing, I had to clean off to see where I was going 🙃 lol

Clyne B.
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El cliente no dejó un comentario.

Leslie B.
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El cliente no dejó un comentario.

marcus N.
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Military discount???

jennifer S.
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El cliente no dejó un comentario.

Loreto R.
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El cliente no dejó un comentario.

James P.
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El cliente no dejó un comentario.

Tracy C. | Overall Experience |
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All that I came in contact with were friendly and helpful. I would use them again if the need arises. Thank you Tracy Crump

Mike H.
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El cliente no dejó un comentario.

RAY T.
Clasificación:

El cliente no dejó un comentario.

Gregory A.
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El cliente no dejó un comentario.

Kevin L.
Clasificación:

My appliance dolly was left out of the trailer. I didnt notice till I got to move site and had to go back and get it.

Kevin L.
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El cliente no dejó un comentario.

Thomas N.
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El cliente no dejó un comentario.

Miguel M.
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El cliente no dejó un comentario.

Diotra G.
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El cliente no dejó un comentario.

Jenita G. | Overall Experience |
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El cliente no dejó un comentario.

David M.
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State of the art facility, much easier to park compared to the old US98 location.

Sean M.
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El cliente no dejó un comentario.

Bianca G.
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El cliente no dejó un comentario.

ALBERT R.
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El cliente no dejó un comentario.

Michael A. | First Impressions |
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El cliente no dejó un comentario.

John L.
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quick friendly service

edgar L.
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Very helpful and friendly crew!!

Michael A.
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El cliente no dejó un comentario.

LARRY G.
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El cliente no dejó un comentario.

GORDON M.
Clasificación:

Put a better radio in the trucks. Maybe one with a cd player. Thanks.

TONYA S.
Clasificación:

So easy to drop off the trailer here and such an impressive location! Wow!

Richard I.
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El cliente no dejó un comentario.

Jonathan M.
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El cliente no dejó un comentario.

John H.
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El cliente no dejó un comentario.

KIRK B.
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El cliente no dejó un comentario.

Jessica D.
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El cliente no dejó un comentario.

Charles C.
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El cliente no dejó un comentario.

SCOTT C.
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El cliente no dejó un comentario.

Garry C.
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The delivery at Lakeland was so fast. Like two min from when I drove in to when I left. Excellent facility

Deborah M.
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Though we did not get the pads or dolly we ordered and the pads that were in the truck were listed at 6 and there were only 4, the staff was helpful and accommodating. The facility was super clean!

Jerome B.
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El cliente no dejó un comentario.

Joachim B.
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El cliente no dejó un comentario.

STEVEN B.
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Nice new location. Very well laid out.

Quinn Z.
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The pick up process took way too long. More staff training might improve the process. I thought it would be quicker since I provided everything ahead of time, especially since we are in a pandemic.

Maria M.
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Inside staff though slow was very professional and accommodating

Brian J.
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This rental was the best. The dolly with my moms car pulled perfect. Made a believer out of me to tow her car back and forth for winter summer transitions. 1100 miles a couple days for $140. Easy pickup and easier drop off. Did even get out of the truck. First of many trips in the future thank you for a great experience.

Edrew C.
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Service was friendly and helpful. Pricing was very reasonable and the equipment was in great shape. I will definitely use UHAUL again..!!.. Thanks, Ed

James C.
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I selected the 28 dollar protection plan but the agent charged me for the larger 42 doar plan

Pamela K.
Clasificación:

Nothing! Easiest rental ever!!

RICARDO R.
Clasificación:

The location hay had given me to return truck was not approved u ha

matthew C.
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El cliente no dejó un comentario.

TIMOTHY M.
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SUPER efficient and friendly staff were exceptionally helpful. Thank you very much!

Carol A. | First Impressions |
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El cliente no dejó un comentario.

larry T.
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El cliente no dejó un comentario.

Miguel V.
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You guys were amazing went to rent a truck they didn't have any but went out their way to find one for in about 10 minute we got the text on our cell that the truck would be ready for the day we needed it thank you guys soo much made this very easy for us thank you again I would recommend these guys anytime

Rousseau D.
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El cliente no dejó un comentario.

Wayne S.
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El cliente no dejó un comentario.

Edd R.
Clasificación:

NOT A THING 😁

mike M.
Clasificación:

well I rented a trailer when I got there they didn't have it they called me the night before and said oh we don't have that one when I went down there they had some but they had to check them in or clean them or something I still didn't get a transport I had to give you something else it was just very very unorganized

Debara P.
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El cliente no dejó un comentario.

Terry M.
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Excellent service. In and out in 5 minutes

Robert M.
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Very happy with the process, the amount of furniture pads is great!

Carl L.
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Service was excellent

Shelby S.
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El cliente no dejó un comentario.

Paula C.
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El cliente no dejó un comentario.

Pedro R.
Clasificación:

Perfect

Donna D.
Clasificación:

El cliente no dejó un comentario.

Danielle L.
Clasificación:

I rented a trailer for 6 hours. I got on the website and through the chat line requested to keep the trailer until the following morning. I was told as long as I return it by a certain time I would not be charged for an additional day. I approved and was told it was changed. When my husband went to return they had nothing in the system regarding this and tried to charge us for a additional day. After awhile he agreed to waive the fee for my husband. He didn't have the message on his phone confirming the change and I was not with him. I was disappointed this change wasn't in the system.

Tiffany D.
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El cliente no dejó un comentario.

JACQUELINE S.
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El cliente no dejó un comentario.

Tim M.
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Staff was very helpful, efficient, and friendly. They helped me get exactly what I needed for the job. They were fast. I got what I needed right away and the return was about 5 minutes. Wonderful job!

Clinton T.
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El cliente no dejó un comentario.

Wilmer T.
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El cliente no dejó un comentario.

Clarence S.
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A more unified staff to help streamline the process for customers. At the time, they were training someone and she wasn't very informative I felt I had to figure out what to do waiting on someone to help me when I picked truck up as well as when I returned. There was enough staff but not organized as good as they could have been

Shelley Jo P.
Clasificación:

Excellent movers

ANGELA R. | First Impressions |
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El cliente no dejó un comentario.

Gerardo M.
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Truck had a brake alarm the entire time and when I returned they told me to not worry about that. Should have rented from budget.

andrea W.
Clasificación:

Good seevice

Irvin H.
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El cliente no dejó un comentario.

Deborah H.
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El cliente no dejó un comentario.

oscar S.
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El cliente no dejó un comentario.

Debra Z.
Clasificación:

The manager of this location is currently trying to fraudulently charge me for another Ubox I never asked for and for recurrent monthly storage on an EMPTY U box!!! I'm going to contact the Florida State Attorney's Office, as well as the Better Business Bureau, after getting no relief from a man at the Uhaul corporate phone number!!! After 30 years of using the Uhaul Company I'm quite surprised you would employ a manager at 2525 US Highway 98 in Lakeland, Florida who believes in committing FRAUD on people😠😠😠😠!!!

Jackson H.
Clasificación:

Very nice facility easy drop off.

martin v. | First Impressions |
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El cliente no dejó un comentario.

Thomas G. | Overall Experience |
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The manager, Glorie Rabassa, was extremely helpful and courteous. Our movers were two days later getting out stuff out of the facility and Glorie worked with us one allowing the extra time without penalty. We were between a rock and hard place and she acted in a manner that took that pressure off our move. We are grateful for her handling the situation. She was great to work with and is great asset to U-haul.

Nancy B. | First Impressions |
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El cliente no dejó un comentario.

LUZ G. | First Impressions |
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The Maneger Glorie is the best she tak to you and Yelp V. the maneger glorie is the best she treats you like family / you really have never felt like that I would go all the time there and because I feel like family

Daniel R. | Overall Experience |
Clasificación:

These guys were the best. I highly recommend this facility for all your moving and storage needs.

David K. | Overall Experience |
Clasificación:

This facility was great!! The only suggestion....they need more than one person working the counter (helping customers with truck rentals, storage rentals, and supply purchases). They had plenty of people working outside or in the maintenance shop.

mark m. | First Impressions |
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El cliente no dejó un comentario.

Carolina B. | First Impressions |
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El cliente no dejó un comentario.

Jean S. | Overall Experience |
Clasificación:

Nothing to say perfect

Edwin B. | Overall Experience |
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Jean in the office was helpful & friendly. The general manager less so. When questions arose about removing a lock or giving additional time for storage rentals when newer contracts were presented - she was very inflexible.

Ada M. | First Impressions |
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El cliente no dejó un comentario.

ALICIA G. | Overall Experience |
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El cliente no dejó un comentario.

james b. | First Impressions |
Clasificación:

The staff were all very helpful and courteous

David K. | First Impressions |
Clasificación:

Jean / Nicki was awesome. She has assisted us with moving supplies, a rental truck, and a storage room. Great service!!

Tunesia m. | First Impressions |
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El cliente no dejó un comentario.

Jean S. | First Impressions |
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El cliente no dejó un comentario.

Donna G. | First Impressions |
Clasificación:

The new place is awesome!! The customer service was excellent, they were very helpful and was able to accommadate us on short notice. The check in for storage was great and the drop off for the trailer was so easy. Glorie the owner is so nice!!

DAVID F. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

MILAGRO R. | Overall Experience |
Clasificación:

Bad experience: I took my stuff out. Please remove this charge from my credit card account you folks gave a big storage space and that’s not what I had reserved. Your mistake. Then I was given a smaller storage space for $59.95 which should of been given to me in the beginning. I am going to remove my belongings because according to my new statement I was not due until 07/20/20 or 07/27/20. I very disappointed with your service this far and I have used it before in the past. I want my money back and will pass by your office tomorrow. Stop the auto pay also.

Terence J. | Overall Experience |
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El cliente no dejó un comentario.

Allison S. | First Impressions |
Clasificación:

Very clean, very friendly and helpful staff!

Edwin B. | First Impressions |
Clasificación:

New truck was great - much easier on gas than older ones. We had largest truck & largest trailer.

Damon C. | Overall Experience |
Clasificación:

I rented a unit and put a couple things inside, i returned a few days later to put more things in the unit and find that water had been leaking into the unit and the few things I had managed to put in there had gotten wet. I immediately removed my property and demanded a refund. The manager (Powell) agreed to refund my money and told me he had issued a refund , however I still have not recieved the funds on my credit card. I move frequently , and I am a long time uhaul customer. I am highly disappointed with this experience. My name is Damon Chiariello.

RICKY B. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Saylor S. | First Impressions |
Clasificación:

Very accommodating with times and very nice to work with. Great customer service!

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