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rosa bustos | First Impressions
Customer Reviews for U-Haul Storage Of Lakeland
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service from start to finish. Was able to get desired storage size and location. Very much appreciated first month free (less insurance) with one-way truck rental. Storage unit was clean and came with disc style padlock. Very secure with keypad check-in. Staff were knowledgeable and very helpful and friendly. Overall experience was exceptional. Would not hesitate recommending to others. Thank you for making this aspect of relocating to the area a positive one.
Dena Holcomb | Overall ExperienceVery clean and free use of a dolly to move boxes in.
Timothy Engler | Online Move InThe Staff was very kind and friendly answered all questions made the experience very nice no hassles Mr. John and the ladies were very helpful and kind.
cynthia nixon | First Impressions5 star
Arnaldo Almodovar | Overall ExperienceI had a very good experience for three years. I am disappointed that I am not getting any of my monthly back since my next payment is not due until September 12 Please consider 15 days
DELORIS PATTERSON | Overall ExperienceStill awaiting a final receipt. I was told this past Sunday it would be mailed to me then.
Simons Steven | Overall ExperienceStaff even came from other site to help when needed at one point. Great recommend !
David Ortega | Overall ExperienceEverything you need at a reasonable price. Staff very friendly and knowledgeable. Thank you!
Xiomara Morales | First ImpressionsThe 2nd floor unit is not convenient for me, the lifting upward caused a muscle strain near my chest (I understand that is not your fault) I gave five stars because of the convenience of the process, I was just getting in town on a rainy Sunday approximately 15 minutes before closing and needed to store some of my things. The process was seamless!
Michelle Nottage | Online Move InI had to log into two separate key pads just to gain entry. Why? From straying.
Simons Steven | Online Move InFor starters it’s not temperature controlled. Secondly the amount of roach infestation was pretty big. Most of them were dead but thankfully it did not affect my items in storage. Since Florida has horrible humidity I would expect the area would be cared for as best as possible regarding infestation. I also found a couple of silverfish in my boxes that were taped and closed. There were some that were open and naturally the silver fish were there but the point is infestation for both silver fish and roaches was pretty bad. I had to make sure I didn’t take any of those bugs with me to my apartment because it was pretty bad. All in all for convenience it’s ok. But care for the infestation problem and I might reconsider.
Edirmarie Rivera Gonzalez | Overall ExperienceVery difficult getting in touch with a uhaul representative. Storage was at the top of the ceiling and it would be better if it showed pictures so people could make best choices when booking online.
Tanisha Ricks | Online Move InThere was only one stair for the whole facility. A few people had to take turns to use it.
Juan Abello | Overall ExperienceLoving the service
Effrin Burton | Online Move InOne problem! I was told on the -hone by Uhaul that I get 1 month free with my rental, only to be told that’s not the case. Not happy about that! Nothing wrong with the facility, but really not happy about telling me one thing, and then having to pay for the storage unit.
Troy Groves | Overall ExperienceWe had a great experience at all of the U-Haul offices we went. Everyone was super nice and helpful.
Mandi Gonia | First ImpressionsThis location did everything perfectly. All other locations we had scheduled were poor and provided unacceptable service. The additional cost for their incompetence was over $200 . If this is reviewed pleas please contact me Anthony Brescia 813-476-9805 #21396442 original order which was not available due to your errors.
anthony brescia | First ImpressionsGlory and Justin went above and beyond to ensure the move to the facility went smoothly. When the unit I chose was too small they worked after hours to get me into a new unit. Thank you so much. You saved me so much time and energy. Your guys are awesome!!
Anaiah Boyce | Online Move InIn the first month of my rental, I was wrongfully accused of living in my storage unit and was locked out, unable to access my tools for work. I asked them to produce any video of me living there and they could not. After notifying corporate, the matter was supposedly resolved several weeks later and I was told I had resumed normal access. Wrong. The lock was still on and it took another call to corporate before it was removed. They ended up giving me a free months rent because the vast majority of the month I was locked out. Several months later my rent was past due. They again put a lock on my unit...understandably so...and charged me late fees. Two weeks after bringing my account up to date the lock was still on and it took another call to management to finally get it removed. Ive been a customer of U-Haul for more than 40 years but after this experience I will NEVER again use their services and will recommend to all of my friends to find alternate sources of storage. Corporate U-Haul needs to replace the management team effective immediately or face more complaints such as this. There is no excuse for that type of behavior at any level in the business world. As a Veteran, I am appalled that it continues to this day.
Joe Harvey | Overall ExperienceVery Good customer service representative. Alissa
Olga Martinez | First ImpressionsEl espacio fue muy adecuado lo único que no me gustó que tuve que cancelar porque estaba barato hace un tiempo atrás y ahora no tuve poder pagar de nuevo porque está muy caro y está bien desgraciadamente sin poder seguir seguir y ahora tuve que traer todo y trata de acomodarlo aquí estuve desilusionado por el precio muy desgraciadamente así que no sé si vuelva de nuevo a contactarlo así que hasta adiós y hasta nunca
Edgard Sanchez | Overall ExperienceWe are so grateful how the district office staff works with you. Thank you
Eugene Boucher | First ImpressionsBradley and Glorie we're very helpful when I had a problem. The only problem I had was that every day the office opens at 9 and a lot of the time it wasn't open at all so I would have to go to the other facility to get a hold of someone who works there. I know that they are understaffed right now though so I can say that they are doing the best they can.
Nicholas Pratt | Overall ExperienceFor the majority of my time storing my items, the access code would not work due to a software issue. I was not informed of this at the time of rental, otherwise; I would have gone elsewhere. The staff were always professional, friendly and helpful.
cheryl sprau | Overall ExperienceWouldn't work with anyone
TAMMY JENKINS | Overall ExperienceI've not actually used the unit yet but everything I have seen is amazing and the person was very helpful the whole time assisting me
Jessica Bourne | Online Move InThis location staff were very nice, very helpful. UHaul customer service via the phone, in all 5 of my calls, were awful, completely useless, more confusing and upsetting than helpful
Tim Sessions | First ImpressionsThe assistant manager there didn't give Mr the right information. He was lying about the store hours. He told me to go check the room while the place was already closed. I pay money to go in on January 7 , He asked to come back tomorrow . That's non sense. If i wanted the place for next day ? I would wait.
Enel Monclaire | Overall ExperienceThe assistant manager told me the place was available to use , when I went to the place, the gate couldn't open then he asked me to come back tomorrow when I paid to start the service the same night. Make sure you cancel my reservation and refund me myoney...
Enel Monclaire | First Impressionsthe facility was well lit the people was kind The storage with area was well kept and clean My experience was good I will recommend them to a friend
jarome Whiting | Overall ExperienceOnly problem was I didn’t know I needed to bring my own lock
Elsa Sosa | First ImpressionsNo one could have been better. Full disclosure and constant contact. Thank you!
Marti Powers | Overall ExperienceI appreciate U-haul n all of the staff they worked with me all the time making sure i was able to keep my stuff even through these hard times of the pandemic. They r all awesome. Thank u all.
Daphne Cortez | Overall ExperienceThey were great and friendly staff
ONEIL RAMOS | Overall ExperienceIbwill definitely recommend to my family and friends as well use this facility again when needed. Thank you and the staff for making it a pleasant and convenient place for me and my family.
SYBIL PHILLIPS | Overall ExperienceHad an issue with the storage unit and also the fact that they were trying to charge me for an extra day a dolly and furniture pads. They did not put my order in right. Yes they corrected it but to be told all those things after a long day was not ok. I don't think I should have paid full price for the truck.
Helen Schneck | First ImpressionsI googled it
Caroline Gardner | First ImpressionsThe gentlemen there was very polite, kind and courteous . He showed me the unit to make sure it was big enough for the property I need to store. Great job!!
Michelle White | First ImpressionsTodo muy facial el empleado me ayudo rapido y es muy amable
Arnaldo Almodovar | Online Move InThank you for your time.
Michelle Mcqueen | Overall ExperienceMy one and only complaint, and I never expected it, is the cockroaches I observed in this facility. A brand new facility, loaded with cockroaches. I rented 2 units, as soon as I opened the doors, cockroaches. During my last visit, I noticed a cockroach climbing the exterior wall of a unit near the exit. I now have an added expense of having to isolate my contents offsite and tent the entire contents before I move them into my new home. Otherwise the service is great!
Jonathan Pellegrino | Online Move InAll in all I had a good experience. The only problem that came up consistently was my access cards would often not work. However, the staff was helpful and understanding.
Diana Reiss | Overall ExperienceI have had the same storage unit for two years but in the last year, each month I am told that I have no storage with them. I end up having to call and sit on hold for almost an hour just to explain (again) that I can’t pay because their system says I have no storage, wait as they look it up, then pay, and then have them tell me that it won’t happen again. Only for it to happen again.
vicktor bailey | First ImpressionsThe 24 hour key cards, NEVER did work, I left for Seattle and had to wear sandals because I could not access my storage unit. My sandals were destroyed upon landing due to the rain, I moved my stuff out yesterday into a different company, I would NOT ever rent a storage unit from usual agin
Christiane Fischlin | Overall ExperienceThey were awesome from move into to move out. While renting i had a mis hap with my keyes they help me get them back and safe. They were great
Samantha Fontanes | Overall ExperienceThe unit I reserved was available online but once I got there it mysteriously wasn't.
William h Murff Jr | Overall ExperienceNot enough employees working especially on a busy SATURDAY the wait is always ridiculous. I cashier for the entire place.
PAMILA WYNTER | Overall ExperienceI didn't get the storage unit I reserved online and the same size was about $30 more than advertise and my access card doesn't work either. I'm looking for another unit
William h Murff Jr | First Impressionsit took a little while for them to process us other then that everything was good
isabel felsburgTodo perfecto
Luis DiazYou have a great team at this location!
Bill LuckettUsed this place a couple of times. Good place.
Charles MorrisonSwift competent check in. He noted the wipers
KEARY SULLIVANNothing. The location was well equipped and very efficient. Best place in town to rent UHaul from.
Brad WilliamsFacility is still under construction, worker swept out our storage unit for us. Agent was both friendly & helpful.
Edwin BrewerGreat all-round customer service, especially compared to the B*dget Rental(what a joke!) down the street.
Richard ChaseBetter New location opening at 2525 Us Hwy 98 N Lakeland, Florida 33810
Michael BennettGreat service
Patrick NjubiThis one is the best friendliest place EVER! i use you many times always so easy every employee so nice & the owner works side by side with staff everyone working so hard and so nice y’all are a breath of fresh air. ?? thank you so much
Tony GoldenI wasn't aware that I had to pay extra to have them strap the car onto the trailer.
Bill Sargent??
bobby brownI pay $145 for 4 hours small truck rental when the promotion said $19.99 , charge me $45 for so many fee. I’m very disappointed
edwin dejesusTruck was very clean inside
Joseph MullenReturning after hours fantastic, except there were several cars parked in what should have been return area?!
Robert WithersThe counter staff check-in person inside was rude when I returned the vehicle. The person I met when picking up the truck was wonderful. (Different Person) Door hinges on truck needed greasing in a bad way. So loud I thought the hinges would break.
Robert LindquistThe Employees were busy , but still very calm and helpful. The online process was a different story . Maybe bring the Mileage down alittle
Jeanette FonsecaReally good experience. The only thing that was even slightly difficult was just getting out of your space or the flow through at return. Leaving was awesome ...vehicle was waiting for me to go. Return was a little tricky. Prolly time of day many people returned.
Kevin RohwerPlease clean the van out previous to my using of it. There was gross stuff in the cupholder and the back of it smelled like wet dog. Thank You
Emerson IngramBest customer service I've seen in years. Very please..
Christy HamiltonCost effective & very friendly
nancy piggI wasnt aware that I had to pick up my mattress pad from the store because the website said it would be in the truck. Also the code sent to me to pick up the truck was wrong.
Tifani WoodTotally unprofessional the attendant was rude carrying on a conversation about things not related to work with a coworker and then being rude like I’m doing you a favor by letting you be my costumer I will never go there again and I will tell my friends and family to go else where. These are the kind of people that make a business fail make some changes there plenty of good people looking for work
Lewis ZafraneScheduling was difficult due to locations being closed. Everyone locally was efficient and pleasant.
connie gengelbachThe lady in the office was rudeness and not customer focused. As I waited, she was on the phone with another customer and she continued to roll her eyes at the customer on the phone. She was not very welcoming. The trailer was dirty and I didn’t notice until I arrived at my destination to pick new furniture up. I had nothing with me to clean it. There was a lot of sawdust, a few bolts, and a syringe in the trailer. The syringe was very concerning and I didn’t want to touch it. When I dropped the trailer off, I pulled up to the equipment return. One worker was unhooking another trailer in front of me. I was not acknowledged by either worker that was outside. Once the guy ahead of me left, I sat there for approximately 10 minutes without being told any direction. Two people arrived after me to fill their propane tanks, and they were helped before I was. Finally, one of the workers unhooked my trailer. I have used U-Haul a lot at another location before moving to Lakeland and I have never had such poor customer service or dirty equipment. It will be hard for me to want to use this location again.
Caleb SullivanGood staff
Phil GriffinRoaches were in this vehicle, which could’ve easily been transferred to my brand new home!
Evelyn WallingThe black woman that was there when I returned the truck told me to wait outside in the rain for another person to check me in. She was very rude an shouted it across the room I was still at the front door when she told me to wait out. I didn’t get her name but I returned the truck @6pm on 4/15/2020 so whoever the person is she was working that day.
MONIQUE JAMESI had completed the pickup online, but when I arrived, some of the information I had already provided was not on record. Also, I feel it is an invasion of privacy, requiring an additional person to contact, “in case of emergency.” Just rent the item to me. Otherwise, you have a good reputation. Thanks.
James CreamerThe woman at the front desk was extremely slow, extremely unhelpful and very condescending. She wasted 2 hours booking me a unit that was not big enough for my storage needs. I asked to see the unit before I made any purchases she refused to show me anything. So I ended up going down the street to another storage facility after my refund was processed and I was in and out. Sorry uhaul but I'll never use your services again.
Girard Ford | Overall ExperienceI would never go back to this uhaul unless the lady at the front desk is replaced
Girard FordThe lady behind the counter was so rude, no people skills. The trcks felt like it was going to fall apart, the steering wheel was not center, it took everything in me to keep it straight on the road. I have been here before and this is the worst experience I've ever had. I can look pass the truck but the ladies attitude was absolutely appalling.
jose rodriguezMake certain the online information translates to real time action. There was extensive issues obtaining our UBox. Also, I called the requisite 24 hours before my desired pick-up of the box. I had a friend take time out of his day to be there at the appointed time (10AM). He was told the box not ready. In fact, the box was not ready for more than 4 hours later. I couldn't apologize enough to him for the disruption of his day.
Brenda OwenFront counter rep was very nice and polite!
Kizzy WoodsonVery good customer service and friendly staff work there and treat you very well
Frank SibravaThe first truck I was given had a broken AC. Had to turn around and switch out the truck.
Braden HayesI contacted reservations of my extra day rental of $40.00 and they confirmed .ot.. I ess also Rd that. If I returned it to original pickup place in Lakeland that there would be an. Adjustment in mileage for contacting .of of major change of moving . Tragedy .. Representative reassured me that.our verbal..conversation was documented and forwarded.. How er I was over charged and these were never adjusted I'm very disappointed U-Haul for my rental please look into this matter and contact me I would greatly appreciate it if we could discuss this tragedy experience thank you
Lori LeRoyGreat customer service. The cargo van I rented was clean, had a full tank and seemed to be well maintained. Definitely recommend this location, and will use again, should the need arises.
Elizabeth KeyOn this locations website it states you can access your storage unit from 5am-10pm every day. Yesterday, 4/2 I went at 8:30pm and the gates were locked with padlocks. I called the main customer service number and the manager of the Lakeland facility stated it is only open until 7pm. I have screenshots of what their website states. I want some of my money refunded.
crystal vanvlerah | Overall ExperienceEverything was great and even when the computer system was down they were still friendly and kept customers informed.
Daniel FaviereThe staff member at the registration area, did a very thorough, precise, accurate explanation of the process. Did not miss a detail. Very well done!
Dave Van CampSuper friendly and professional
Shad HallService is so much better than the last time I used your services.
Danny ClarkYard staff was very friendly and helpful. Office staff seemed very bothered to have to deal with a customer, and were very standoff-ish.
Christopher MarkerRipoff artists I've ever seen wouldn't use your service again if my life depended upon it you add stuff that you don't even tell people about and you're it's horrible
Greg DavisWith all this COVID-19 issue, I noticed employees were wiping off the trucks before handed to the customers. Great job.
Ramon SotoVery helpful and freindly
Michael SagerEverything was just fine.
Elisa FelicianoGreat service!
Albert HouchinsMake the drivers license copying easier.
Bryan CopperAlways great service!!
Albert JOHNSONThe wait time is ridiculous 2 out of 2 times waiting 15 minutes. plus. Wait times
Victor ArreolaVery difficult to get parking and to get in/out of the lot.
Sandra PapulaThey just have to be more honest about the insurance thing. Or say I dont know. The lady helping me made me buy 20 dollars more for insurance saying my insurance didnt cover it and it does.
adriana blancoUnder these trying conditions the staff was very kind and helpful. Processed very efficiently.
Rosa PotterThe truck wasn't maintained. Needed a assignment, felt rickety and made a horrible Deceleration noise
Michael TorresThere was only one single associate inside the store, caring for the customers. She was having to help all those that showed up in person, as well as having to answer the phone every time it rang. She did an outstanding job, but she should’ve had someone else in there with her. An employee should not have to work under such stressful atmosphere. She did an outstanding job while I was there though.
Ruben Espinosa JrThey did it all Great experience!!
Eric SmithLocation is too small
Larry HillPossibly clean the inside of the windows. Everything else was excellent.
Alice LanningWish they stayed open longer I had issues when it came to emptying my unit. Cust locked us, unable to make it back before closing. BUT, thank you to the Team found my magnetic clip did glasses
Laura Wood | Overall ExperienceErvin, Jean, and especially Shalawnda (I know that isn't spelled correctly, but you know who I mean) were just great. Friendly, helpful, and easy to work with. I would definitely use that place again!
Tom Quinn | Overall ExperienceVery accommodating
Russell Thomason | First ImpressionsCustomer service was top notch. Very pleasent and respectful.
john trombley | First ImpressionsVery accomodating for the short notice I gave them. Clean friendly facility. When the New Facility opens it will be less congested
Laura Wood | First ImpressionsThe staff at you location went above and beyond for us and it was greatly appreciated. One of your employees came in on their day off to make sure we had the service we needed. Thank you and thank all
Michael Mercurio | First ImpressionsYour manager Glorie was helpful understanding and went above and beyond. Can't say enough good things about her and her team :)
Laura Barber | First ImpressionsIt was good
james BEASLEY | Overall ExperienceAwesome experience
Jahaira Rodriguez | First ImpressionsMoving to Indiana in near future. Using U HAUL again. Your employees love working with the company and so willing to assist in any way. CLASS ACT. THANKS FOR A WONDERFUL EMERGENCY MOVING EXPERIENC
Barbara Talbott | Overall ExperienceMy mattress and couches were inbeded with spiders my babyscroller molded n mildrew all over it. N my mattress got some orange brownish liquid stuff on them . I had to throw these things out
Tammatha Tisby | Overall ExperienceAPPRECIATE CONVENIENCE AND COURTEOUS STAFF
Lorraine Greenwood | Overall ExperienceAll staff was extremely helpful. To long of a wait for service 1 cashier with 7 waiting.
Barbara Talbott | First ImpressionsGlorie went beyond great customer service. She took care of every need I asked of her. Great place to do business.
MERLYN GETMAN | First ImpressionsGreat staff! Very friendly and professional. Saadi was great helping us determine what solution was best for us! Glorie was extremely courteous and helpful during our truck drop off & storage check in
Sharon Sowers | Overall ExperienceThey guys got there to pick up my Ubox at 8:30a and they lied and told them I had scheduled it for 12:00pm. I never talked to anyone there at all about a time. They gave them a hard time.
Rosa Potter | Overall ExperienceBetter communication by U Haul in general with the customer. Box arrived 3 days early, told someone will call, nobody did. I went to facility and got my belongings
Jonathan Pellegrino | Overall ExperienceAwesome Great Job!!!
shannon vance | Overall ExperienceVery Helpful! Clean and took truck there instead of other location when I was moving into storage there.
shannon vance | First ImpressionsThey had no idea we were even coming to get the U-Box even thought I had called a half hour before Thank God the Forklift driver was on duty otherwise we would not have gotten it put on a trailer.
patricia hammond | Overall ExperienceAmazing staff. Knowledgeable and super friendly. Would recommend to anyone.
Iris Santa | First Impressionsi would truly recommend anyone to rent.
JACQUELINE TORRES | Overall ExperienceN/a
Shaqulea Turner | Overall ExperienceGreat customer service!
Brenda Cummings | First ImpressionsThank you, sincerely for the convenience of local extra storage space. You are valued and appreciated. Sandra Johns
sandra johns | Overall Experience.
ROBERT GILLESPIE | Overall ExperienceGlotie is Awesome!
Brenda Cummings | First ImpressionsVery helpful and frien dly staff.
claudia hunter | First ImpressionsThe service was excellent, everything was just as described in the contract. Never saw the facility, so I couldn't comment on it.
Ralph DeLucia | Overall ExperienceGreat location, great facilities, great staff!!
vicky gregory | Overall ExperienceThe day i moved my daughter's things into the storage. There was a gentleman that seemed to be handling things on his own in the front. He however was very nice and helpful.
JACQUELINE TORRES | ReservationThe associate signed me up for the auto pay with the same card as I was planning on traveling out of the country for a month. But I got a message that I was charged $15 for late payment a month later.
Elizabeth Gawronski | Overall ExperienceWould like to have more available space for vehicle parking to load and unload.
DEAN SOULE | Overall ExperienceThanks for the welcome to Lakeland the employee was great keep up the good work
lenora frazier | ReservationThey where very clean and affordable
Dawna Curry | ReservationVery helpful
DEAN SOULE | ReservationThe setup was made the storage units unusable. With trailers blocking access to the storage units. I will never give uhaul a single cent for as long as i live due to this ridiculous experience. 🖕
Adam Cooke | Overall Experiencestaff was courteous and accommodating,manager provided superb customer service.clean and nice facility
tim hall | Overall ExperienceI would feel better not to speak
jose ortiz | Overall ExperienceWas wondering if there would be a credit since I moved out on the 15th and had paid they the 19th?
Encarnacion Negron | Overall ExperienceThe staff was courteous and friendly, the storage area was very clean
Michael Sullivan | Overall ExperienceI was very dissatisfied with your service. They were 5 hours late picking up my boxes which left me scrambling to catch my plane. Tried to charge me 750.00 more and then tried to charge me late fees
Sharon Gilmore | Overall ExperienceAppreciated them working with me to get my things moved. Excellent customer service!
chantice stevenson | Overall Experiencereservation desk did a poor job in booking the spot. I asked for ground floor, and could use $25 coupon from U Haul. When at Lakeland I had upper unit, could not use coupon. Staff was great though
Lorraine Greenwood | ReservationDespite having a confirmed reservation for 9:15 AM, upon arrival, my U-Box was not on a trailer and staff had trouble locating it. It took over an hour before I was able to get on the road.
Steven Tabet | Overall ExperienceHorrible! Moved from states away and was lied to when I arrived.
brandi carbonneau | ReservationThanks for storage unit.
delores hicks | Overall ExperienceDelaware Valley storage farm was extremely helpful and courteous
KEN JOHNSON | Overall ExperienceU-Haul has always been my go to when moving. Excellent customer service experience in Orlando, Daytona Beach, and now Lakeland FL. I highly recommend you to anyone.
Martha Hopkins | Overall Experience