Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Courteous staff with efficient pick-up and check-in of trucks and accessory rental.
Douglas W.
Clasificación:
3.0
El cliente no dejó un comentario.
Walter H.
Clasificación:
5.0
Mike Watson was very professional, patient and customer service oriented. He made the UHaul 10' truck rental pleasant with no stress!
Jackie M.
Clasificación:
5.0
El cliente no dejó un comentario.
Christina V.
Clasificación:
5.0
El cliente no dejó un comentario.
Julia B.
Clasificación:
5.0
Service was fast and everyone was so nice!
Paul K.
Clasificación:
3.0
The local people were fine, but Uhauls website and customer service is ATROCIOUS! The website wouldn't allow me to return the trailer, I tried calling the cust service number but no one ever picked up. I tried the live chat garbage..it told me 7 minutes, 20+ minutes later someone responded with a message to try clearing the cache, or use a different device or call a different number and then promptly ended the chat. WTF!! So I tried the other number and guess what....NO ONE answered that line either. Complete and utter garbage! Try using people and get away from worthless online or automated garbage. As big as I haul is and you can't do any better than this? Really?
Adam F.
Clasificación:
4.0
El cliente no dejó un comentario.
micheal S.
Clasificación:
5.0
Great experience
John D.
Clasificación:
5.0
El cliente no dejó un comentario.
todd T.
Clasificación:
5.0
El cliente no dejó un comentario.
Jeffrey V.
Clasificación:
5.0
El cliente no dejó un comentario.
Jeffrey V.
Clasificación:
5.0
Great customer service and great equipment.
Angel B.
Clasificación:
5.0
El cliente no dejó un comentario.
Laura G.
Clasificación:
5.0
Will use again! Quick and easy.
Sean G.
Clasificación:
4.0
El cliente no dejó un comentario.
Jerry B.
Clasificación:
5.0
El cliente no dejó un comentario.
Sonja B.
Clasificación:
5.0
El cliente no dejó un comentario.
Keith W.
Clasificación:
5.0
Mike always goes the extra mile in helping me with all my car hauling needs
Randall M.
Clasificación:
5.0
El cliente no dejó un comentario.
Lubomir K.
Clasificación:
5.0
El cliente no dejó un comentario.
Lisa M.
Clasificación:
5.0
Mike and Lidia are exceptional service reps.
Heriberto F.
Clasificación:
1.0
Turned in truck on time and the keys were handed to a Uhaul employee. An employees called and yelled at me the following day saying that customers were missing out on rental because I didn't turn in the truck when in fact it was turned in. Employee that called verified that keys were there when told that the truck was turned in. When asked why the truck was not processed when turned in, the Uhaul rep that called stated that they were busy the day that the truck was turned in and that the employee forgot to finish checking in the truck.
ky V.
Clasificación:
3.0
Systems went down. Couldn't check in. Took the worker over an hour to get it done. If that didn't happen would of rated my experience better
Richard B.
Clasificación:
1.0
Customer Service needs to be more sincere and inviting. Also, if equipment is not used should be refunded but not a major concern.
Larry A.
Clasificación:
5.0
El cliente no dejó un comentario.
william L.
Clasificación:
5.0
El cliente no dejó un comentario.
James H.
Clasificación:
5.0
Great customer service excellent equipment.. Both Lydia and Mike so professional and friendly .
Alexis S.
Clasificación:
5.0
We had a great experience. The Manager and assistant manager are awesome and they do what it takes to service customers. Great service.
Hattie M.
Clasificación:
5.0
Van would not drive In grass. Tried to drive to back door of home. Went on grass, slight left turn to go at small incline, truck tires just spun. Could not go straight forward either. Finally backed up, but thought I was going to have to be towed for 10 minutes. Could not pick up at back door. Everything had to go up the stairs. Everything else, was good. Service excellent.
Vira H.
Clasificación:
5.0
Staff was extremely polite and courteous.
CHARLES E.
Clasificación:
5.0
El cliente no dejó un comentario.
Larry S.
Clasificación:
5.0
El cliente no dejó un comentario.
Larry D.
Clasificación:
5.0
El cliente no dejó un comentario.
David M.
Clasificación:
4.0
My only issue is that when I received the truck the gas was at 3/4 of a tank. When I returned the truck it was at 3/4 of a tank and it charged me a gas fee of 25.00. Not sure why I was charged this since I returned it at the amount of when I got it. I returned it after hours so I wasn't able to talk to anyone.
Matthew H.
Clasificación:
3.0
The lady at the desk taking my information seemed a bit like a drill sargent; no joking, no laughing, no smiling, not rude but not super friendly either. The other girl was friendly. Out back the guys that hooked up my trailer were great. One of the same guys was there when I turned the trailer in, he was friendly but seemed overwhelmed and to be working alone. Get that man some help!
Ryan D.
Clasificación:
5.0
I was thoroughly impressed with the personnel on site. Very kind and professional. I will definitely recommend to friends and family. ¡Gracias!
Joshua H.
Clasificación:
5.0
The location was outstanding. Personnel were friendly and helpful. The corporate not so great. The reservation for a small trailer was transferred in the system to a location far from my house, causing a delay of 45 minutes. The location waited for corporate to resolve and after no response, they solved the issue manually and got me on my way.
YVONNE L.
Clasificación:
5.0
El cliente no dejó un comentario.
ALICIA O.
Clasificación:
5.0
El cliente no dejó un comentario.
James H.
Clasificación:
5.0
El cliente no dejó un comentario.
Charles K.
Clasificación:
4.0
El cliente no dejó un comentario.
JANET L.
Clasificación:
4.0
El cliente no dejó un comentario.
Stacey K.
Clasificación:
5.0
El cliente no dejó un comentario.
James H.
Clasificación:
5.0
Great staff. Very friendly and welcoming.
CHANDRA G.
Clasificación:
5.0
El cliente no dejó un comentario.
debra A.
Clasificación:
5.0
A very good experience overall. I had difficulty and inability to self check in due to software issues with U-haul. The customer behind me had same issue; so there was some wait time. However, customer service was excellent, cargo van was well maintained, clean inside and out with new tires, etc. The return process to destination site with software program had no issues. U-haul was fair with pricing and credited account with earlier return than anticipated. Pleased that equipment/cargo van was on site and prepared for rental. Great experience.
Jeff W.
Clasificación:
5.0
very smooth transaction
RICKY C.
Clasificación:
5.0
El cliente no dejó un comentario.
Edward B.
Clasificación:
5.0
El cliente no dejó un comentario.
Ryan D.
Clasificación:
5.0
El cliente no dejó un comentario.
Robert W.
Clasificación:
5.0
El cliente no dejó un comentario.
Justin M.
Clasificación:
5.0
El cliente no dejó un comentario.
Brian M.
Clasificación:
3.0
El cliente no dejó un comentario.
Barry S.
Clasificación:
4.0
El cliente no dejó un comentario.
Dwayne J.
Clasificación:
5.0
Some how, some way, connecting the 7/11 parking lot and the U-Haul/tire shop parking lot
Robert W.
Clasificación:
4.0
Good staff.
Phillip J.
Clasificación:
5.0
El cliente no dejó un comentario.
MARTIN W.
Clasificación:
5.0
Very Professional, Helpful and Consistently Friendly
Scott G.
Clasificación:
5.0
The power steering in the truck was VERY bad and hard to drive at times. You should Definitely should think about getting that truck serviced before renting it out again.
Juawana D.
Clasificación:
5.0
Great customer service.
Joseph P.
Clasificación:
5.0
Great location personnel were awesome!
HENRY N.
Clasificación:
5.0
El cliente no dejó un comentario.
Melissa P.
Clasificación:
5.0
El cliente no dejó un comentario.
Joseph O.
Clasificación:
5.0
Staff (particularly Mike) were fantastic to work with, very helpful and professional.
Jim H.
Clasificación:
5.0
El cliente no dejó un comentario.
Beverly G.
Clasificación:
4.0
El cliente no dejó un comentario.
Diane N.
Clasificación:
5.0
El cliente no dejó un comentario.
Darron F.
Clasificación:
5.0
El cliente no dejó un comentario.
James H.
Clasificación:
5.0
El cliente no dejó un comentario.
Jeff F.
Clasificación:
5.0
El cliente no dejó un comentario.
JACKIE S.
Clasificación:
5.0
El cliente no dejó un comentario.
Beverly G.
Clasificación:
5.0
Good people.
ROGER S.
Clasificación:
5.0
Awesome experience returning the equipment.
Marcus E.
Clasificación:
4.0
If a person runs an hour or two past return time not be charged a whole day rate, because in some cases a person may have had a horrible moving experience with no help at all and then it takes him a longer te to pick up and load their stuff therefore going past the return time and then on top of his bad move have to pay more money because of other people not coming thru to help. It would just be some relief knowing that a person can catch a break when ya think the whole world is against you
Curtis B.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Rebecca M.
Clasificación:
5.0
El cliente no dejó un comentario.
Kenneth W.
Clasificación:
5.0
El cliente no dejó un comentario.
Dwayne J.
Clasificación:
5.0
El cliente no dejó un comentario.
Laura E.
Clasificación:
5.0
I've used this location a couple of times, everything goes smoothly.
Richard Y.
Clasificación:
5.0
Everything went according to plan. The trick was ready and the people working there were very proficient. ¡Gracias!
Spencer C.
Clasificación:
5.0
Highly professional and courteous. Explained all facets of the rental thoroughly
Scott G.
Clasificación:
5.0
Great service
Raul P.
Clasificación:
4.0
Paid $30 for gas and only traveled 34 miles in a 15ft truck. The load hauled was minimal and only two large items that weighed about 200lbs combined. When I presented this imbalance to the Owner she said it was normal. It's not normal to pay $30 for a half of a quarter of a tank of gas. Lack of fuel efficiency based on the trucks mechanical ability shouldn't be the customers burden.
Sameeh A.
Clasificación:
5.0
Flawless setup. Would definitely recommend
Mich K.
Clasificación:
5.0
El cliente no dejó un comentario.
ALAN L.
Clasificación:
5.0
El cliente no dejó un comentario.
Jerry C.
Clasificación:
4.0
El cliente no dejó un comentario.
John W.
Clasificación:
5.0
Excellent experience
Andrew S.
Clasificación:
3.0
El cliente no dejó un comentario.
Stacey K.
Clasificación:
4.0
i dont agree with being charged a other day for less then 2 hours late. the location and staff are nice. i just dont agree with the above statement
Jamie T.
Clasificación:
4.0
The owner was extremely nice when I picked the trailer up, yet the lady who checked us in was very short and kind of rude from a customer service perspective. This is the second time in three months I have done business with this uhaul facility and needless to say I will probably go else where next time. The lady needs some lessons in customer service because there will ALWAYS be someone else willing to help you.
Billy C.
Clasificación:
4.0
El cliente no dejó un comentario.
Jennifer W.
Clasificación:
5.0
Keep doing what you are doing!
Steven H.
Clasificación:
5.0
El cliente no dejó un comentario.
PAULA O.
Clasificación:
5.0
Staff was very pleasant and helpful.
Randy C.
Clasificación:
5.0
El cliente no dejó un comentario.
James H.
Clasificación:
5.0
El cliente no dejó un comentario.
Larry S.
Clasificación:
5.0
El cliente no dejó un comentario.
Michael D.
Clasificación:
5.0
El cliente no dejó un comentario.
Keith C.
|
Overall Experience
Clasificación:
4.0
El cliente no dejó un comentario.
CRISTIAN S.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
David H.
|
Overall Experience
Clasificación:
5.0
Awesome
MARK H.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
David H.
|
First Impressions
Clasificación:
4.0
El cliente no dejó un comentario.
JOSH P.
|
Overall Experience
Clasificación:
5.0
Lydia she is absolutely the best! Her customer service goes above and beyond. Kudos for her!
Cindy V.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Lydia R.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Sydney T.
|
First Impressions
Clasificación:
3.0
El cliente no dejó un comentario.
roger c.
|
Overall Experience
Clasificación:
5.0
Everything went smoothly and very happy with service.
roger c.
|
First Impressions
Clasificación:
5.0
Consistently Outstanding customer service. I've rented there several times and service was outstanding
MARK H.
|
First Impressions
Clasificación:
5.0
.
Louis V.
|
First Impressions
Clasificación:
5.0
Great guys to work with
James M.
|
First Impressions
Clasificación:
5.0
Excelente servicio
Angie H.
|
Overall Experience
No se han enviado comentarios para esta ubicación.