Customer Reviews for U-Haul Moving & Storage of Lake Wales

1501 comentarios

24789 US Hwy 27 N   Lake Wales, FL 33859
(South of Cypress Garden Blvd on Hwy 27 N)

(863) 439-4773

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(863) 439-4773

24789 US Hwy 27 N
Lake Wales, FL 33859
(South of Cypress Garden Blvd on Hwy 27 N)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Tina is awesome

SHAYLEE B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Abdiel R. 
Rating:
5.0

This facility is very clean, The customer service is absolutely fantastic. The staff is knowledgeable, efficient, very kind, and very patient. Best customer service we have ever experienced!!

HOPE J.  |  Overall Experience 
Rating:
5.0

Nothing. Everything ran smoothly.

LEONARD S. 
Rating:
5.0

The storage units were clean. The staff is absolutely fantastic. Tina's customer service skills are excellent. She was knowledgeable, patient, kind, and very hands-on when needed. We had to reschedule several times, and she never lost patience. The young man, whose name we do not recall, was also very knowledgeable, helpful and kind. The customer service is second to none at this location.

HOPE J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TONY A. 
Rating:
4.0

First time using the 24/7 share and it was great.

JOSE N. 
Rating:
5.0

Great location and staff was very friendly. Location was very clean and well maintained.

STACY D.  |  Overall Experience 
Rating:
5.0

This facility was convenient to our pickup location, had numerous trucks on the day we were there, and was located near a Race Track gas station.

Kevin B. 
Rating:
5.0

Amazing service 100% recommended I will definitely will use the service again

NEFTALI M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT P. 
Rating:
4.0

The only complaint I have is that my rate was raised 3 times while I was renting. Other than that everything was great. That was the 3rd unit I had rented.

Jennifer P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anneliese S. 
Rating:
4.0

Fenting a second truck was unnecessarily problematic because the head office got involved

GARRY M. 
Rating:
5.0

Tina does a great job.

NICHOLAS F.  |  Overall Experience 
Rating:
3.0

The cab of the uhaul smelled awful. Cigarette smoke was terrible. We are not smokers. We had to clean, febreeze and put an air freshner in it just to be able to sit in it. We asked for another truck but was told no.

WALT K. 
Rating:
5.0

Staff was extremely friendly and very helpful. Overall great experience!

JUSTIN G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARIA M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSE R. 
Rating:
5.0

Customer did not leave a comment.

RANDAL V. 
Rating:
5.0

The uhaul we were assigned needed retired long ago. Very rough shake!

VICKY H. 
Rating:
5.0

Customer did not leave a comment.

rosa r.  |  Overall Experience 
Rating:
5.0

You're doing great

Michael B. 
Rating:
5.0

Thank You! Quick, easy and economical.

KEITH W. 
Rating:
5.0

Service is always above and beyond thanks

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

Gina S. 
Rating:
3.0

Customer did not leave a comment.

sharese w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

bruce t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ron P. 
Rating:
5.0

Customer did not leave a comment.

PAMELA P. 
Rating:
5.0

Customer did not leave a comment.

JOSE P. 
Rating:
5.0

Customer did not leave a comment.

Pedro J. 
Rating:
5.0

Everything was handled very professionally!

Drew D. 
Rating:
5.0

Customer did not leave a comment.

JERRY W. 
Rating:
5.0

Tina is very knowledgeable of how to hook up trailer quickly and correctly. She has been understanding when I'm running late or have to change my times. I've rented from here two times and need trailer one more time.

Susan Z. 
Rating:
5.0

Customer did not leave a comment.

MARY T. 
Rating:
3.0

While the facility was clean and staff was kind... we found our storage spot to be awkward considering it was on the same row as where the Uhaul rentals get cleaned. Frequently, I'd pull in and see several Rental returns down the row, blocking the exit gate. Sure, I could reverse and back up, but not very convenient. If I had known it was such a congested row, I'd have requested a different aisle.

lauren S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER M. 
Rating:
5.0

Was fast and friendly in an already stressful situation I greatly appreciate it.

Mary B. 
Rating:
5.0

Customer did not leave a comment.

DANIEL MARK W. 
Rating:
5.0

Customer did not leave a comment.

Kathy F.  |  Online Move In 
Rating:
5.0

Cannot think of anything.

Glen P. 
Rating:
5.0

Not much

Danny S. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN M. 
Rating:
5.0

Customer did not leave a comment.

Dani D.  |  First Impressions 
Rating:
5.0

An amazing clean friendly place with wonderful amazing employees

Stacey S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SHIRLEY H. 
Rating:
5.0

Customer did not leave a comment.

Jon S. 
Rating:
5.0

Awesome experience. Very professional and competitive pricing. Needed a pick up truck and they were the only ones around that had one. Will definitely use them in the future. Highly recommend.

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

JERRY W. 
Rating:
5.0

Customer did not leave a comment.

chanaura m.  |  Overall Experience 
Rating:
5.0

Staff was friendly and prompt as I was on a tight schedule

MICHAEL W. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW S. 
Rating:
5.0

Customer did not leave a comment.

JULIO V. 
Rating:
3.0

Customer did not leave a comment.

Tom M. 
Rating:
5.0

i was treated like a king very good

THOMAS K. 
Rating:
5.0

Customer did not leave a comment.

ROSEMARY M. 
Rating:
5.0

Nothing. Exceptional customer service.

BRUCE T. 
Rating:
5.0

Keep up great job

TERRI W. 
Rating:
5.0

Professional service and attitude. Great place and helpful staff.

Harley N. 
Rating:
5.0

Customer did not leave a comment.

JOSE R. 
Rating:
5.0

Customer did not leave a comment.

alba p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shirley R. 
Rating:
5.0

It was so easy to rent, nice people

JOSE R. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER C. 
Rating:
5.0

None -- Tina was great, both at checkout and checking it back in,

EDWARD P. 
Rating:
3.0

You need more space. The facility is so crowded that it is difficult to get a 26 foot truck in and there is no place to put it that it is not in the way.

WYLIE J. 
Rating:
5.0

This girl was amazing

Karen D. 
Rating:
5.0

Excellent service for the two times we have used this location.

ANDREW D. 
Rating:
5.0

Close to my house, great location.

Harley N. 
Rating:
5.0

The experience was amazing from start to finish. The movers were so careful and very nice to work with. Very pleased!!!

FRANK T. 
Rating:
5.0

The trailer ceiling leaked. There were two pop rivets that the center rivet holes were missing metal allowing rain water to pass straight through.

Gary H. 
Rating:
5.0

Customer did not leave a comment.

MELISSA P.  |  Overall Experience 
Rating:
5.0

I rented the van. It was perfect for moving a table and six chairs. Didn't have to disassemble the table, just took the leaf out. The rubber mat on the floor kept table and chairs from sliding around. Didn't even have to secure it with straps. Made the job VERY easy.

Anna W. 
Rating:
5.0

Customer did not leave a comment.

caroline s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STANLEY M. 
Rating:
5.0

This facility is great and Tina was terrific on the day of my moveout!

janet k.  |  Overall Experience 
Rating:
5.0

Tina and her crew are amazing

DARYL B. 
Rating:
5.0

Customer did not leave a comment.

STEVEN S. 
Rating:
5.0

On the phone and in person, everyone was very courteous, friendly and helpful. I would definitely use u-haul again and I would highly recommend them to friends and family.

Donna C.  |  Overall Experience 
Rating:
5.0

Excellent customer service, vey professional, a great knowledge about equipment, service and all. The fastest service experience that ever had with a UHAL location

ALFREDO G. 
Rating:
5.0

great staff &frendly

Herman W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BARRINGTON C. 
Rating:
5.0

A+

FRANK L. 
Rating:
5.0

Staff helpful in changing to larger space on the fly.

Laurie M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

THELMA M. 
Rating:
5.0

The office staff was very helpful and friendly

Patricia C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARLENE A. 
Rating:
5.0

Cannot think of anything to improve. Excellent personnel ready when we got there and made our transaction very smooth. They called with reminders to make sure we had everything we needed. I highly recommend.

RICK B. 
Rating:
5.0

Very efficient staff

Donna C.  |  First Impressions 
Rating:
5.0

The truck needs an alignment badly. The wheel wouldn't be straight. Had to hold on tightly while driving. Not very safe…

Amanda P. 
Rating:
3.0

The vehicle we were rented was clean and in good operational condition. However, it turns out it's ID number was not the one matched on the rental agreement. It was the same size, but was apparently changed at the last minute. The paperwork stated the vehicle's fuel was at Full. This is incorrect. It was nearly on Empty when we got it home, which is less than 6 miles from the rental agency in Lake Wales. We were also given an initial drop off address in Orlando on Coolidge Ave. This location appears to be a small towing shop in the middle of a residential neighborhood. Nearly impossible to find or recognize as a Uhaul center at all. We arrived after their 4 pm and did not feel comfortable leaving the truck there. So, we went to an Orange Ave. location that was very helpful. They could not take the truck, as they were full. But they did find us another location off Orange Blossom Trail that did take it. Needless to say this experience proved very distressing.

KEVIN S. 
Rating:
5.0

Customer did not leave a comment.

HEYDI R. 
Rating:
5.0

Although I am an experienced trailer driver, the attendants hooked me up and dropped the trailer when I returned it. Great service.

Steven H. 
Rating:
5.0

Customer did not leave a comment.

Julie K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MAGALY M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES W. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE R. 
Rating:
5.0

Customer did not leave a comment.

ROBERT E. 
Rating:
5.0

Thank you all of you are awesome!!

RANDALL W. 
Rating:
5.0

Customer did not leave a comment.

Nancy L W.  |  Overall Experience 
Rating:
5.0

Tina was very helpful, friendly, and knowledgeable.

DAVID T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

patricia C. 
Rating:
5.0

Awesome 👌place super service all uhaul places could learn from this place very helpful and willing to help and work with you

MARVIS N. 
Rating:
5.0

Brad is always helpful and kind to all customers, transaction was swift and fast! Thanks!!

JUAN G. 
Rating:
5.0

Customer did not leave a comment.

CAITLIN B. 
Rating:
5.0

Customer did not leave a comment.

ALAN C. 
Rating:
5.0

Customer service was great.

ALAN C. 
Rating:
5.0

Customer did not leave a comment.

Paul K. 
Rating:
5.0

Customer did not leave a comment.

MELISSA M.  |  Overall Experience 
Rating:
5.0

We still have some of our stuff in storage and they take money out of our account every month would recomnd to all Ty Dennis Flaig

dennis f.  |  Overall Experience 
Rating:
5.0

Everyone was great!!! Very quick and very customer oriented. Will return

THOMAS B. 
Rating:
5.0

We were impressed with the rental experience. The staff was friendly, courteous and helpful. Things went smoothly and we were on the road ahead of schedule!

JAMES W. 
Rating:
5.0

Customer did not leave a comment.

Kerry J. 
Rating:
5.0

Great service quick and professional

ANTHONY K. 
Rating:
5.0

Customer did not leave a comment.

Brent K.  |  Overall Experience 
Rating:
5.0

people and service was great.

Kenneth H. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey P. 
Rating:
5.0

Customer did not leave a comment.

CLARISSA H.  |  Overall Experience 
Rating:
5.0

Good experience with both the drop off of the truck, but with the storage unit rental.

NICHOLAS F. 
Rating:
5.0

Customer did not leave a comment.

Gerald B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexis T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN I. 
Rating:
5.0

Entire rental process was easy. Contacted this location to change my pickup time with no problems. Pick up and drop off was smooth. Staff were very cordial.

Gary J. 
Rating:
4.0

Customer did not leave a comment.

CIARA M.  |  Overall Experience 
Rating:
1.0

My items got wet and u can tell my the ubox took a lot of damage bc my tv and mirror were broken from impact. I am not happy with my move with ubox nor am I happy with the customer service

Hannah F. 
Rating:
5.0

Very good experience. both in picking it up and dropping it off. I liked the efficiency of checking it back in. Same day turn around

Dennis B. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Loved it quick. Easy. I incredibly appreciate how smooth thr whole experience was. Had never rented a truck before. Definitely will be back and recommend to others. Nice guy running thr place.

Jomayra R. 
Rating:
4.0

Customer did not leave a comment.

Myiesha N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dan D. 
Rating:
5.0

I have used the storage unit several times and every time the units are so clean and I know that whenever I put my things. There they have never been damaged and mt things are always safe and cle a n when the movers come to empty the units . The staff has always been very helpful and help me with the paper work and make sure I get the right days and times to get my payments in I won't go any where else to store my things , thank you for your great service debra jansen

Debbie J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DIANE H. 
Rating:
5.0

Customer did not leave a comment.

SONJA S. 
Rating:
5.0

Very friendly staff, professional.

Loren F.  |  Overall Experience 
Rating:
4.0

My only complaint was the utility dolly was left out of my order. However, the employee carefully checked the key number and found the correct vehicle without and hassle of my own. Great customer service.

CASEY P. 
Rating:
5.0

Thank you

Dominique A. 
Rating:
4.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

The office needs to be bigger so customers don't have to be squeezed in a small space.

CHRISTOPHER F. 
Rating:
5.0

Customer did not leave a comment.

David A.  |  Overall Experience 
Rating:
5.0

Tina was very nice and kept me up to speed on anything I needed to know for my rental. She was very helpful throughout the entire process!

colleen f.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

christina k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

peter b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

laurie j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy R.  |  Overall Experience 
Rating:
4.0

We only needed to have some items in storage for a few days. During that time, it was a positive experience.

Kenneth M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David A.  |  First Impressions 
Rating:
3.0

Rented the unit, they require the remotes to leave the facility. We loaded our unit and went to leave after hours, and we were not given a remote by the staff to check out so we had to drive through the entrance to get out. The pathways are narrow and units are super basic, definitely not our preferred location but the staff were tentative, friendly, and able to help us out so it wasn't too bad.

conrad s.  |  Overall Experience 
Rating:
5.0

Thank you so much...

STEVEN P.  |  Overall Experience 
Rating:
5.0

Very friendly and efficient.

Loren F.  |  First Impressions 
Rating:
5.0

The staff was very helpful and the office being open until 8pm was a convenient bonus. They had equipment readily available to help me unload my truck quickly.

Amanda G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert M.  |  First Impressions 
Rating:
5.0

The staff and management are amazing.

yoska r.  |  Overall Experience 
Rating:
5.0

My experience was great. The storage was kept neat and clean. It was also rodent free.

andrea s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAVIER A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ruth s.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

frances f.  |  Overall Experience 
Rating:
5.0

As I mentioned in the last survey this is a well organized location with great people. After months of interacting with the staff and using the location I can’t think of any way that they can improve because they’re working so hard to do their best.

Robert G.  |  Overall Experience 
Rating:
5.0

Easy to rent and a very helpful and knowledgeable staff

Brian B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Emmanuel M.  |  Overall Experience 
Rating:
5.0

Front office young lady was awesome to work with. Very friendly and helpful.

ROSEMARY S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charla C.  |  Overall Experience 
Rating:
5.0

Iris and Phil are the best. Always helpful and friendly.

betty M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott K.  |  Overall Experience 
Rating:
5.0

Rented a trailer in MN. Brought it down to Florida and received a free month of storage! Worked out perfectly!

JEREMY R.  |  Overall Experience 
Rating:
5.0

Great company!!

KEONTAE B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William G.  |  First Impressions 
Rating:
5.0

I have been a customer since April 2012

ROBERT L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wanda N.  |  Overall Experience 
Rating:
5.0

I spoke to four staff members through the day of move in. All were professional, accommodating, and helpful.

Robert G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jacobus C.  |  Overall Experience 
Rating:
5.0

Iris, Brandon and all the staff was very nice and pleasant.

ALMA D.  |  Overall Experience 
Rating:
5.0

We have had major financial issues and Phil and Iris we're so helpful and really helped us out!!! Thank you

michelle h.  |  Overall Experience 
Rating:
2.0

Several times I went to the facility and the gate was locked as well as the office. It was during business hours. I was asked to use my remote which I didn't have. The gate was locked when I came out. I had to get out of my car to knock on the office door to be let out. That's not acceptable during business hours.

zondra d.  |  Overall Experience 
Rating:
5.0

Phil & his wife are the best ... Very helpful, friendly, caring and make you feel at home ... very knowledgeable. Scott Hofner

SCOTT H.  |  Overall Experience 
Rating:
5.0

The managers are always friendly and very helpful.

betty M.  |  First Impressions 
Rating:
5.0

The staff were very helpful and kind. The facility was very clean also.

Robin W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ISMAEL R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hector T.  |  Overall Experience 
Rating:
4.0

Personnel were most courteous and helpful. A better way for office people to see the gate would be helpful

richard a.  |  Overall Experience 
Rating:
4.0

Phil was great.

Teresita A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

cassandra d.  |  First Impressions 
Rating:
5.0

Would definetly recommend this facility. Clean, friendly staff, and gated.

Charla C.  |  First Impressions 
Rating:
5.0

This was a really great experience.

Larry K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

megan g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nancy s.  |  First Impressions 
Rating:
5.0

The facility is spotless. The staff was so helpful. The best facility I have ever rented space from.

Holly M.  |  First Impressions 
Rating:
5.0

Great service, efficient

swap shop t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEVEN P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

swap shop t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wanda N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

steven r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

yoska r.  |  First Impressions 
Rating:
5.0

Great people! Got everything set up for me quick and easy !

mike c.  |  First Impressions 
Rating:
5.0

So helpful and nice

karen g.  |  First Impressions 
Rating:
5.0

Christopher was very helpful and a great welcome to Florida

TROY H.  |  First Impressions 
Rating:
4.0

please fix your doors......

theresa o.  |  First Impressions 
No reviews have been submitted for this location.

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