Tina is awesomeSHAYLEE B. | Overall Experience
Customer Reviews for U-Haul Moving & Storage of Lake Wales
Lake Wales, FL 33859
(South of Cypress Garden Blvd on Hwy 27 N)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Customer did not leave a comment.Abdiel R.
This facility is very clean, The customer service is absolutely fantastic. The staff is knowledgeable, efficient, very kind, and very patient. Best customer service we have ever experienced!!HOPE J. | Overall Experience
Nothing. Everything ran smoothly.LEONARD S.
The storage units were clean. The staff is absolutely fantastic. Tina's customer service skills are excellent. She was knowledgeable, patient, kind, and very hands-on when needed. We had to reschedule several times, and she never lost patience. The young man, whose name we do not recall, was also very knowledgeable, helpful and kind. The customer service is second to none at this location.HOPE J. | Overall Experience
Customer did not leave a comment.TONY A.
First time using the 24/7 share and it was great.JOSE N.
Great location and staff was very friendly. Location was very clean and well maintained.STACY D. | Overall Experience
This facility was convenient to our pickup location, had numerous trucks on the day we were there, and was located near a Race Track gas station.Kevin B.
Amazing service 100% recommended I will definitely will use the service againNEFTALI M.
Customer did not leave a comment.ROBERT P.
The only complaint I have is that my rate was raised 3 times while I was renting. Other than that everything was great. That was the 3rd unit I had rented.Jennifer P. | Overall Experience
Customer did not leave a comment.Anneliese S.
Fenting a second truck was unnecessarily problematic because the head office got involvedGARRY M.
Tina does a great job.NICHOLAS F. | Overall Experience
The cab of the uhaul smelled awful. Cigarette smoke was terrible. We are not smokers. We had to clean, febreeze and put an air freshner in it just to be able to sit in it. We asked for another truck but was told no.WALT K.
Staff was extremely friendly and very helpful. Overall great experience!JUSTIN G. | First Impressions
Customer did not leave a comment.MARIA M. | Overall Experience
Customer did not leave a comment.JOSE R.
Customer did not leave a comment.RANDAL V.
The uhaul we were assigned needed retired long ago. Very rough shake!VICKY H.
Customer did not leave a comment.rosa r. | Overall Experience
You're doing greatMichael B.
Thank You! Quick, easy and economical.KEITH W.
Service is always above and beyond thanksJOHN S.
Customer did not leave a comment.Gina S.
Customer did not leave a comment.sharese w. | Overall Experience
Customer did not leave a comment.bruce t. | Overall Experience
Customer did not leave a comment.Ron P.
Customer did not leave a comment.PAMELA P.
Customer did not leave a comment.JOSE P.
Customer did not leave a comment.Pedro J.
Everything was handled very professionally!Drew D.
Customer did not leave a comment.JERRY W.
Tina is very knowledgeable of how to hook up trailer quickly and correctly. She has been understanding when I'm running late or have to change my times. I've rented from here two times and need trailer one more time.Susan Z.
Customer did not leave a comment.MARY T.
While the facility was clean and staff was kind... we found our storage spot to be awkward considering it was on the same row as where the Uhaul rentals get cleaned. Frequently, I'd pull in and see several Rental returns down the row, blocking the exit gate. Sure, I could reverse and back up, but not very convenient. If I had known it was such a congested row, I'd have requested a different aisle.lauren S. | Overall Experience
Customer did not leave a comment.CHRISTOPHER M.
Was fast and friendly in an already stressful situation I greatly appreciate it.Mary B.
Customer did not leave a comment.DANIEL MARK W.
Customer did not leave a comment.Kathy F. | Online Move In
Cannot think of anything.Glen P.
Not muchDanny S.
Customer did not leave a comment.JONATHAN M.
Customer did not leave a comment.Dani D. | First Impressions
An amazing clean friendly place with wonderful amazing employeesStacey S. | Overall Experience
Customer did not leave a comment.SHIRLEY H.
Customer did not leave a comment.Jon S.
Awesome experience. Very professional and competitive pricing. Needed a pick up truck and they were the only ones around that had one. Will definitely use them in the future. Highly recommend.JOHN C.
Customer did not leave a comment.JERRY W.
Customer did not leave a comment.chanaura m. | Overall Experience
Staff was friendly and prompt as I was on a tight scheduleMICHAEL W.
Customer did not leave a comment.MATTHEW S.
Customer did not leave a comment.JULIO V.
Customer did not leave a comment.Tom M.
i was treated like a king very goodTHOMAS K.
Customer did not leave a comment.ROSEMARY M.
Nothing. Exceptional customer service.BRUCE T.
Keep up great jobTERRI W.
Professional service and attitude. Great place and helpful staff.Harley N.
Customer did not leave a comment.JOSE R.
Customer did not leave a comment.alba p. | Overall Experience
Customer did not leave a comment.Shirley R.
It was so easy to rent, nice peopleJOSE R.
Customer did not leave a comment.CHRISTOPHER C.
None -- Tina was great, both at checkout and checking it back in,EDWARD P.
You need more space. The facility is so crowded that it is difficult to get a 26 foot truck in and there is no place to put it that it is not in the way.WYLIE J.
This girl was amazingKaren D.
Excellent service for the two times we have used this location.ANDREW D.
Close to my house, great location.Harley N.
The experience was amazing from start to finish. The movers were so careful and very nice to work with. Very pleased!!!FRANK T.
The trailer ceiling leaked. There were two pop rivets that the center rivet holes were missing metal allowing rain water to pass straight through.Gary H.
Customer did not leave a comment.MELISSA P. | Overall Experience
I rented the van. It was perfect for moving a table and six chairs. Didn't have to disassemble the table, just took the leaf out. The rubber mat on the floor kept table and chairs from sliding around. Didn't even have to secure it with straps. Made the job VERY easy.Anna W.
Customer did not leave a comment.caroline s. | Overall Experience
Customer did not leave a comment.STANLEY M.
This facility is great and Tina was terrific on the day of my moveout!janet k. | Overall Experience
Tina and her crew are amazingDARYL B.
Customer did not leave a comment.STEVEN S.
On the phone and in person, everyone was very courteous, friendly and helpful. I would definitely use u-haul again and I would highly recommend them to friends and family.Donna C. | Overall Experience
Excellent customer service, vey professional, a great knowledge about equipment, service and all. The fastest service experience that ever had with a UHAL locationALFREDO G.
great staff &frendlyHerman W. | First Impressions
Customer did not leave a comment.BARRINGTON C.
Staff helpful in changing to larger space on the fly.Laurie M. | Online Move In
Customer did not leave a comment.THELMA M.
The office staff was very helpful and friendlyPatricia C. | Overall Experience
Customer did not leave a comment.MARLENE A.
Cannot think of anything to improve. Excellent personnel ready when we got there and made our transaction very smooth. They called with reminders to make sure we had everything we needed. I highly recommend.RICK B.
Very efficient staffDonna C. | First Impressions
The truck needs an alignment badly. The wheel wouldn't be straight. Had to hold on tightly while driving. Not very safeâ€¦Amanda P.
The vehicle we were rented was clean and in good operational condition. However, it turns out it's ID number was not the one matched on the rental agreement. It was the same size, but was apparently changed at the last minute. The paperwork stated the vehicle's fuel was at Full. This is incorrect. It was nearly on Empty when we got it home, which is less than 6 miles from the rental agency in Lake Wales. We were also given an initial drop off address in Orlando on Coolidge Ave. This location appears to be a small towing shop in the middle of a residential neighborhood. Nearly impossible to find or recognize as a Uhaul center at all. We arrived after their 4 pm and did not feel comfortable leaving the truck there. So, we went to an Orange Ave. location that was very helpful. They could not take the truck, as they were full. But they did find us another location off Orange Blossom Trail that did take it. Needless to say this experience proved very distressing.KEVIN S.
Customer did not leave a comment.HEYDI R.
Although I am an experienced trailer driver, the attendants hooked me up and dropped the trailer when I returned it. Great service.Steven H.
Customer did not leave a comment.Julie K. | First Impressions
Customer did not leave a comment.MAGALY M. | First Impressions
Customer did not leave a comment.JAMES W.
Customer did not leave a comment.MICHELLE R.
Customer did not leave a comment.ROBERT E.
Thank you all of you are awesome!!RANDALL W.
Customer did not leave a comment.Nancy L W. | Overall Experience
Tina was very helpful, friendly, and knowledgeable.DAVID T. | First Impressions
Customer did not leave a comment.patricia C.
Awesome ðŸ‘Œplace super service all uhaul places could learn from this place very helpful and willing to help and work with youMARVIS N.
Brad is always helpful and kind to all customers, transaction was swift and fast! Thanks!!JUAN G.
Customer did not leave a comment.CAITLIN B.
Customer did not leave a comment.ALAN C.
Customer service was great.ALAN C.
Customer did not leave a comment.Paul K.
Customer did not leave a comment.MELISSA M. | Overall Experience
We still have some of our stuff in storage and they take money out of our account every month would recomnd to all Ty Dennis Flaigdennis f. | Overall Experience
Everyone was great!!! Very quick and very customer oriented. Will returnTHOMAS B.
We were impressed with the rental experience. The staff was friendly, courteous and helpful. Things went smoothly and we were on the road ahead of schedule!JAMES W.
Customer did not leave a comment.Kerry J.
Great service quick and professionalANTHONY K.
Customer did not leave a comment.Brent K. | Overall Experience
people and service was great.Kenneth H.
Customer did not leave a comment.Jeffrey P.
Customer did not leave a comment.CLARISSA H. | Overall Experience
Good experience with both the drop off of the truck, but with the storage unit rental.NICHOLAS F.
Customer did not leave a comment.Gerald B. | Overall Experience
Customer did not leave a comment.Alexis T. | First Impressions
Customer did not leave a comment.KATHLEEN I.
Entire rental process was easy. Contacted this location to change my pickup time with no problems. Pick up and drop off was smooth. Staff were very cordial.Gary J.
Customer did not leave a comment.CIARA M. | Overall Experience
My items got wet and u can tell my the ubox took a lot of damage bc my tv and mirror were broken from impact. I am not happy with my move with ubox nor am I happy with the customer serviceHannah F.
Very good experience. both in picking it up and dropping it off. I liked the efficiency of checking it back in. Same day turn aroundDennis B.
Customer did not leave a comment.DAVID S.
Loved it quick. Easy. I incredibly appreciate how smooth thr whole experience was. Had never rented a truck before. Definitely will be back and recommend to others. Nice guy running thr place.Jomayra R.
Customer did not leave a comment.Myiesha N. | First Impressions
Customer did not leave a comment.Dan D.
I have used the storage unit several times and every time the units are so clean and I know that whenever I put my things. There they have never been damaged and mt things are always safe and cle a n when the movers come to empty the units . The staff has always been very helpful and help me with the paper work and make sure I get the right days and times to get my payments in I won't go any where else to store my things , thank you for your great service debra jansenDebbie J. | First Impressions
Customer did not leave a comment.DIANE H.
Customer did not leave a comment.SONJA S.
Very friendly staff, professional.Loren F. | Overall Experience
My only complaint was the utility dolly was left out of my order. However, the employee carefully checked the key number and found the correct vehicle without and hassle of my own. Great customer service.CASEY P.
Thank youDominique A.
Customer did not leave a comment.JAMES B.
The office needs to be bigger so customers don't have to be squeezed in a small space.CHRISTOPHER F.
Customer did not leave a comment.David A. | Overall Experience
Tina was very nice and kept me up to speed on anything I needed to know for my rental. She was very helpful throughout the entire process!colleen f. | First Impressions
Customer did not leave a comment.christina k. | First Impressions
Customer did not leave a comment.peter b. | First Impressions
Customer did not leave a comment.laurie j. | Overall Experience
Customer did not leave a comment.Timothy R. | Overall Experience
We only needed to have some items in storage for a few days. During that time, it was a positive experience.Kenneth M. | Overall Experience
Customer did not leave a comment.David A. | First Impressions
Rented the unit, they require the remotes to leave the facility. We loaded our unit and went to leave after hours, and we were not given a remote by the staff to check out so we had to drive through the entrance to get out. The pathways are narrow and units are super basic, definitely not our preferred location but the staff were tentative, friendly, and able to help us out so it wasn't too bad.conrad s. | Overall Experience
Thank you so much...STEVEN P. | Overall Experience
Very friendly and efficient.Loren F. | First Impressions
The staff was very helpful and the office being open until 8pm was a convenient bonus. They had equipment readily available to help me unload my truck quickly.Amanda G. | First Impressions
Customer did not leave a comment.Robert M. | First Impressions
The staff and management are amazing.yoska r. | Overall Experience
My experience was great. The storage was kept neat and clean. It was also rodent free.andrea s. | Overall Experience
Customer did not leave a comment.JAVIER A. | Overall Experience
Customer did not leave a comment.ruth s. | Overall Experience
Customer did not leave a comment.frances f. | Overall Experience
As I mentioned in the last survey this is a well organized location with great people. After months of interacting with the staff and using the location I can’t think of any way that they can improve because they’re working so hard to do their best.Robert G. | Overall Experience
Easy to rent and a very helpful and knowledgeable staffBrian B. | First Impressions
Customer did not leave a comment.Emmanuel M. | Overall Experience
Front office young lady was awesome to work with. Very friendly and helpful.ROSEMARY S. | First Impressions
Customer did not leave a comment.Charla C. | Overall Experience
Iris and Phil are the best. Always helpful and friendly.betty M. | Overall Experience
Customer did not leave a comment.Scott K. | Overall Experience
Rented a trailer in MN. Brought it down to Florida and received a free month of storage! Worked out perfectly!JEREMY R. | Overall Experience
Great company!!KEONTAE B. | Overall Experience
Customer did not leave a comment.William G. | First Impressions
I have been a customer since April 2012ROBERT L. | First Impressions
Customer did not leave a comment.Wanda N. | Overall Experience
I spoke to four staff members through the day of move in. All were professional, accommodating, and helpful.Robert G. | First Impressions
Customer did not leave a comment.Jacobus C. | Overall Experience
Iris, Brandon and all the staff was very nice and pleasant.ALMA D. | Overall Experience
We have had major financial issues and Phil and Iris we're so helpful and really helped us out!!! Thank youmichelle h. | Overall Experience
Several times I went to the facility and the gate was locked as well as the office. It was during business hours. I was asked to use my remote which I didn't have. The gate was locked when I came out. I had to get out of my car to knock on the office door to be let out. That's not acceptable during business hours.zondra d. | Overall Experience
Phil & his wife are the best ... Very helpful, friendly, caring and make you feel at home ... very knowledgeable. Scott HofnerSCOTT H. | Overall Experience
The managers are always friendly and very helpful.betty M. | First Impressions
The staff were very helpful and kind. The facility was very clean also.Robin W. | First Impressions
Customer did not leave a comment.ISMAEL R. | Overall Experience
Customer did not leave a comment.Hector T. | Overall Experience
Personnel were most courteous and helpful. A better way for office people to see the gate would be helpfulrichard a. | Overall Experience
Phil was great.Teresita A. | First Impressions
Customer did not leave a comment.cassandra d. | First Impressions
Would definetly recommend this facility. Clean, friendly staff, and gated.Charla C. | First Impressions
This was a really great experience.Larry K. | First Impressions
Customer did not leave a comment.megan g. | Overall Experience
Customer did not leave a comment.nancy s. | First Impressions
The facility is spotless. The staff was so helpful. The best facility I have ever rented space from.Holly M. | First Impressions
Great service, efficientswap shop t. | Overall Experience
Customer did not leave a comment.STEVEN P. | First Impressions
Customer did not leave a comment.swap shop t. | First Impressions
Customer did not leave a comment.Wanda N. | First Impressions
Customer did not leave a comment.steven r. | First Impressions
Customer did not leave a comment.yoska r. | First Impressions
Great people! Got everything set up for me quick and easy !mike c. | First Impressions
So helpful and nicekaren g. | First Impressions
Christopher was very helpful and a great welcome to FloridaTROY H. | First Impressions
please fix your doors......theresa o. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!