El cliente no dejó un comentario.michelle w. | Overall Experience
Customer Reviews for U-Haul Moving & Storage of Lake Wales
Lake Wales, FL 33859
(South of Cypress Garden Blvd on Hwy 27 N)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 9/28/2022: cerrado
- Inspección gratuita del remolque
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Great service. Very helpful associatePETER E. | Overall Experience
El cliente no dejó un comentario.George T.
El cliente no dejó un comentario.ALBERT B.
El cliente no dejó un comentario.Denielle B. | First Impressions
El cliente no dejó un comentario.Joann D. | Online Move In
Rental was smooth. At drop off, I was told where to take the trailer. Signage said to "Wait with your equipment". Rep unhooked another trailer in front of me then went inside. I waited 15 minutes and finally went inside to ask the problem. He was waiting on someone else that had arrived later. I asked if I could just drop the trailer and he said I could. Finally at 12:08 AM, after midnight, I received 31 emails with copies of my receipt. Not sure why I would receive so many copies, but it filled my inbox.Mark W.
El cliente no dejó un comentario.Timothy H.
El cliente no dejó un comentario.Roderick M.
El cliente no dejó un comentario.RONALDO B.
El cliente no dejó un comentario.Patsy F.
Tina, owner operator of the uhaul on hwy #27 was very nice and helpful... will definitely go back and /or refer others to uhaulDavid M.
El cliente no dejó un comentario.JEAN J. | First Impressions
El cliente no dejó un comentario.JAMES C.
El cliente no dejó un comentario.DAMIAN M.
El cliente no dejó un comentario.Frank W. | Overall Experience
El cliente no dejó un comentario.Henry P. | First Impressions
El cliente no dejó un comentario.Gary H.
El cliente no dejó un comentario.Rodney B.
The containers were way to small for what I needed them for. They are supposed to be returning the rental fee. Still have not seen my refund.Melissa W.
El cliente no dejó un comentario.Suellen D. | Overall Experience
El cliente no dejó un comentario.Chad R.
Brad was great. Thank you for having great worker.hussein G.
El cliente no dejó un comentario.Julie T.
El cliente no dejó un comentario.KHALILAH C. | Overall Experience
El cliente no dejó un comentario.LEWIS O.
Everything was fast and efficientRobert A.
El cliente no dejó un comentario.Leon J.
El cliente no dejó un comentario.john S.
The young man that works there is very polite. He went out in the pouring rain to help us.Robert B.
Double check the reservation because mine was cancelled but I was still able to redo it and also able to get the cargo van that I needed. Staff was awesome!Tanya S.
Would be nice if there were 2 employees there. The young lady had to keep customers waiting while she did it all. She was working very hard.Laura V.
Very professional service.Royal B.
El cliente no dejó un comentario.Raymond K. | First Impressions
Awesome customer service!! Very friendly and I was in and out.. Great Job..ken C.
El cliente no dejó un comentario.SCOTT T. | Overall Experience
Just fineharrie H.
El cliente no dejó un comentario.Phillip P.
El cliente no dejó un comentario.LAWRENCE E.
100% perfect. Location staff perfectNolan H.
El cliente no dejó un comentario.eric B.
El cliente no dejó un comentario.Tina F.
⭐️⭐️⭐️⭐️⭐️Manual F. | First Impressions
El cliente no dejó un comentario.Pamela N.
The only complaint that I had was the air conditioning had a annoying high pitch sound like something was wrong with the fan motor, but it was cold so that was great. Also I put $90.00 with of gas in this truck and probably used about $60.00 if it. I think that U-Haul needs to have some kind of a credit going back to the customer because I returned it with more gas in it than when I picked it up.Annette D.
Never got my 50 dollars credit for not having my reserve vehicle I reserveLuis T.
No complaintsellen t. | Overall Experience
This Place is Great. Tina was always so Nice and Very Helpful. Thanks. James R FeagleJames F. | Overall Experience
El cliente no dejó un comentario.Rick B.
Very friendly and tried go meet all my expectations.DANNY A.
El cliente no dejó un comentario.luis A.
El cliente no dejó un comentario.rose c. | Overall Experience
El cliente no dejó un comentario.krystopher r. | Overall Experience
This guy is amazing!!! Hard working dude, transaction was flawless and knowledgeable, from now on any rental I'll do with Uhaul will be hereJaime C.
Super 👌 good, excellent. Thanks a million.MAGALY M. | Overall Experience
The driver side windshield wiper was broken. It rained most of the drive. Otherwise, good experience.Julie A.
El cliente no dejó un comentario.ROBERT R.
Tina was patient, courteous and helpful She made sure both my equipment and truck electrical were safe and in working order.John D.
Everything was perfect. Tina answered all my questions and was very thorough as well as very knowledgeable, polite and friendly. Great experienceJohn F.
Tina and Brad run a smooth operation . They are experienced in this business and it shows. They have worked with me and been very patient and more than helpful, i will always use them for my rental needs.Mark J.
Need more help at the LocationCollin M.
El cliente no dejó un comentario.JOSE A.
Tina was very professional, very well maintained vehicles will definitely use thier service again in the future.jeffrey C.
Absolutely nothing Brad and staff are amazing than you for your professional business!Julio C.
El cliente no dejó un comentario.EDWARD C.
El cliente no dejó un comentario.Calvin H.
Very good serves, muy buenocesar M.
El cliente no dejó un comentario.anthony E.
The person in charge was very professional and courteousWILSON P.
El cliente no dejó un comentario.Margaret B. | First Impressions
Tina is a excellent staff memberSAMUEL P. | Overall Experience
More help at the LocationCollin M.
After spending 45 mins to try to get the 24/7 check in to work I then had to spend 30 mins on hold to get to an agent who then transfered me to another agent and a 30 min hold all because I wanted to pick up my truck AFTER HOURS at 630 and couldn't get there till 730. And to top it off was told to go back out to the customer parking lot to the trucks parked in the customer area to unlock the pad lock and get the key from inside. When the key was locked in the back of the truck I was renting the hole time.David G.
The only difficulties we ever experienced had more to do with entering and exiting the tiny driveway with no access lanes directly off a very busy 6-lane road.RHONDA M. | Overall Experience
El cliente no dejó un comentario.Myrna P.
Everything went smoothly. Easy to check out and to check in.John O.
El cliente no dejó un comentario.roberto L.
Great customer service, sale rep very nice and helpful.Jose G.
El cliente no dejó un comentario.Bunleang S.
El cliente no dejó un comentario.Neil W.
The gentleman that day was on top of his game and he was a great listener for an out of towner! Great customer service skills I would recommend this location to anyone out-of-state.JEANEATTE S.
El cliente no dejó un comentario.cristhia R.
They covered all parts of the moving even the Eubanks and we end up getting a storage shed well very well I'm pleasedFrank W.
First time renting. Was easy process.Jeff B.
Brad was awesomeshaybrielle s. | First Impressions
El cliente no dejó un comentario.ALAN G.
Owner very helpful and professionalJohnny H. | First Impressions
Thank you Brad for the amazing service. Very hard worker kind friendly thoughtful thank you for the amazing experience.William W.
Tina was courteous, helpful, and very professional.Florence T. | First Impressions
Nothing really great servicePedro P.
El cliente no dejó un comentario.Carol R. | Overall Experience
El cliente no dejó un comentario.Josep T.
El cliente no dejó un comentario.john B.
Keep up the great customer service.JEFFREEY J.
El cliente no dejó un comentario.Daniel B.
El cliente no dejó un comentario.Arthur G.
Service was great!Jose R.
El cliente no dejó un comentario.Gary W.
El cliente no dejó un comentario.Kaleigh H.
El cliente no dejó un comentario.Richard A. | First Impressions
Worst experience ever.kepler S.
My only disappointment was when I went from two - 10 x 15 units to one - 10 x 15 unit and the rent on the single unit was about 85% higher…just because I only needed the single unit. It went from $220 for 2 units to $186 for 1 unit. That didn't seem right or fair to me. Other than that disappointing surprise, I was very happy with the facility in every way.brenda c. | Overall Experience
The truck I had was brand new, which was nice except that it had some features that I was not used to. It would "shut off" when you came to a stop light. I wish the person renting me the truck would have told me about that feature because it kind of freaked me out when the oil pressure dropped to zero. When I returned the truck and mentioned what happened, she told me that the new trucks have an auto stop feature to save fuel. Other than that, great experience and will definitely rent from them again.Karen W.
the only way to have made the experience better is if it were free. But we know that aint gonna happen, lol.William G.
El cliente no dejó un comentario.Efrain O.
El cliente no dejó un comentario.timothya D.
I forgot my transponder... went back two days later, and they had saved it for me... thanks TinaSALVADOR R.
El cliente no dejó un comentario.Yvonne V.
The customer service was excellent. I rented a truck and it was not there when I arrived. I was offered a bigger truck for the same price however the bigger truck would not have fit. They had a older truck with A/C broken. I took it. The truck had 155,000 miles and had worn front end parts I could tell in the in steering and I drove at slow speeds. When I returned it I told them maybe they should retire this one since high mileage and truck was 12-14 years old I looked at door date. I was treated well and everyone was very polite. I was aware the AC did not work when I took it. GraciasFrank B.
El cliente no dejó un comentario.PETER E. | First Impressions
Nothing 10/10RAVI B.
These guys are very good at what they do!Jason B.
El cliente no dejó un comentario.robert C.
El cliente no dejó un comentario.Stevie C.
Brad grubba had amazing customer service skills the facility was clean storage was ready turned in truck and trailer with no issues Brad thank you for your service and suggestion I want to do for not being happy thanks BradMichael S.
Very goodOrlando S.
El cliente no dejó un comentario.CHRISTOPHER C.
El cliente no dejó un comentario.Zary R.
El cliente no dejó un comentario.Christopher C.
very goodorlando S.
El cliente no dejó un comentario.JOSEPH D.
El cliente no dejó un comentario.angela g. | First Impressions
El cliente no dejó un comentario.Alex T.
El cliente no dejó un comentario.thomas b. | Overall Experience
The experience was great, it's just a small building and small parking area which is a bit hard to navigate when bringing a big truck backKaitlin D.
El cliente no dejó un comentario.Christene J. | Overall Experience
El cliente no dejó un comentario.MIKE K.
El cliente no dejó un comentario.jessica g. | Overall Experience
Awesome service and staff was helpful and very helpfulDonna B. | First Impressions
El cliente no dejó un comentario.Holly M. | Overall Experience
Everything was goodDaniel D. | Overall Experience
El cliente no dejó un comentario.LISA V. | First Impressions
El cliente no dejó un comentario.Sandra L. | Overall Experience
Friendly and very helpfulJoseph Z. | First Impressions
El cliente no dejó un comentario.XIOMARA T. | First Impressions
Tina was great went above and beyond to make everything perfect will definitely recommend this to anyone I know Looking for storageMichael W. | Overall Experience
El cliente no dejó un comentario.Marcal L. | Online Move In
El cliente no dejó un comentario.wanda h. | First Impressions
El cliente no dejó un comentario.taquaila f. | Overall Experience
El cliente no dejó un comentario.Rodney B. | Online Move In
My experience with Uhaul was great the last couple yearslisa d. | Overall Experience
El cliente no dejó un comentario.tanethia h. | Overall Experience
El cliente no dejó un comentario.Imelda R. | Overall Experience
I’ve interacted with half a dozen or more locations throughout my life and this one hands-down is the bestRobert G. | Overall Experience
Tina was great we came here from Ga. the u-dealer there were not trained it was not a good experience but when we got here Tina was right on it in less than 10 mins we returned our trailer and rented storage if I need u-haul again I'm looking for Tina I don't know her last name but she needs a raise. Thank you Betty & Robert MyersRobert M. | Overall Experience
Gm Tina at Lake Wales store went above and beyond my expectations!! She went out of her way to accommodate my every wish!! She is truly a great asset to your company!! You need more like her!!amy k. | First Impressions
El cliente no dejó un comentario.MARK B. | First Impressions
El cliente no dejó un comentario.luanna s. | Overall Experience
Quick & efficient serviceVICTORIANO G. | First Impressions
El cliente no dejó un comentario.Reymond S. | Overall Experience
El cliente no dejó un comentario.KENNETH B. | First Impressions
El cliente no dejó un comentario.CHARLES B. | First Impressions
It's the BEST that I've ever used in my lifetime. And I'm 80 years old.Daniel K. | Overall Experience
El cliente no dejó un comentario.richard h. | Overall Experience
El cliente no dejó un comentario.debra b. | First Impressions
Tina was awesome, She made it a great experience!Doug J. | First Impressions
El cliente no dejó un comentario.janci h. | First Impressions
Very clean, and a very friendly staff. I will use again if I need storage or rentals.Sandra N. | Overall Experience
El cliente no dejó un comentario.Lisa S. | First Impressions
El cliente no dejó un comentario.FREDERICK B. | First Impressions
El cliente no dejó un comentario.scott b. | Overall Experience
Thrips took care me and was very professional and had all the information I needed.Daniel K. | First Impressions
El cliente no dejó un comentario.Debra K. | First Impressions
El cliente no dejó un comentario.daniel s. | Overall Experience
El cliente no dejó un comentario.Henry B. | First Impressions
El cliente no dejó un comentario.John P. | Overall Experience
El cliente no dejó un comentario.JAMES M. | First Impressions
Excellent service, professional, very kind and caring staff.Vonnie W. | Overall Experience
FriendlyShirone P. | First Impressions
El cliente no dejó un comentario.fredrick m. | Overall Experience
If I ever move again I will definitely use Uhaul. And will recommendMELISSA P. | Overall Experience
El cliente no dejó un comentario.Yarelis D. | Overall Experience
Tina is awesomeSHAYLEE B. | Overall Experience
This facility is very clean, The customer service is absolutely fantastic. The staff is knowledgeable, efficient, very kind, and very patient. Best customer service we have ever experienced!!HOPE J. | Overall Experience
The storage units were clean. The staff is absolutely fantastic. Tina's customer service skills are excellent. She was knowledgeable, patient, kind, and very hands-on when needed. We had to reschedule several times, and she never lost patience. The young man, whose name we do not recall, was also very knowledgeable, helpful and kind. The customer service is second to none at this location.HOPE J. | Overall Experience
Great location and staff was very friendly. Location was very clean and well maintained.STACY D. | Overall Experience
The only complaint I have is that my rate was raised 3 times while I was renting. Other than that everything was great. That was the 3rd unit I had rented.Jennifer P. | Overall Experience
Tina does a great job.NICHOLAS F. | Overall Experience
Staff was extremely friendly and very helpful. Overall great experience!JUSTIN G. | First Impressions
El cliente no dejó un comentario.MARIA M. | Overall Experience
El cliente no dejó un comentario.rosa r. | Overall Experience
El cliente no dejó un comentario.sharese w. | Overall Experience
El cliente no dejó un comentario.bruce t. | Overall Experience
While the facility was clean and staff was kind... we found our storage spot to be awkward considering it was on the same row as where the Uhaul rentals get cleaned. Frequently, I'd pull in and see several Rental returns down the row, blocking the exit gate. Sure, I could reverse and back up, but not very convenient. If I had known it was such a congested row, I'd have requested a different aisle.lauren S. | Overall Experience
El cliente no dejó un comentario.Kathy F. | Online Move In
El cliente no dejó un comentario.Dani D. | First Impressions
An amazing clean friendly place with wonderful amazing employeesStacey S. | Overall Experience
El cliente no dejó un comentario.chanaura m. | Overall Experience
El cliente no dejó un comentario.alba p. | Overall Experience
El cliente no dejó un comentario.MELISSA P. | Overall Experience
El cliente no dejó un comentario.caroline s. | Overall Experience
This facility is great and Tina was terrific on the day of my moveout!janet k. | Overall Experience
On the phone and in person, everyone was very courteous, friendly and helpful. I would definitely use u-haul again and I would highly recommend them to friends and family.Donna C. | Overall Experience
great staff &frendlyHerman W. | First Impressions
Staff helpful in changing to larger space on the fly.Margaret M. | Online Move In
The office staff was very helpful and friendlyPatricia C. | Overall Experience
Very efficient staffDonna C. | First Impressions
El cliente no dejó un comentario.Julie K. | First Impressions
El cliente no dejó un comentario.MAGALY M. | First Impressions
El cliente no dejó un comentario.Nancy L W. | Overall Experience
Tina was very helpful, friendly, and knowledgeable.DAVID T. | First Impressions
El cliente no dejó un comentario.MELISSA M. | Overall Experience
We still have some of our stuff in storage and they take money out of our account every month would recomnd to all Ty Dennis Flaigdennis f. | Overall Experience
El cliente no dejó un comentario.Brent K. | Overall Experience
El cliente no dejó un comentario.CLARISSA H. | Overall Experience
El cliente no dejó un comentario.Gerald B. | Overall Experience
El cliente no dejó un comentario.Alexis T. | First Impressions
El cliente no dejó un comentario.CIARA M. | Overall Experience
El cliente no dejó un comentario.Myiesha N. | First Impressions
I have used the storage unit several times and every time the units are so clean and I know that whenever I put my things. There they have never been damaged and mt things are always safe and cle a n when the movers come to empty the units . The staff has always been very helpful and help me with the paper work and make sure I get the right days and times to get my payments in I won't go any where else to store my things , thank you for your great service debra jansenDebbie J. | First Impressions
Very friendly staff, professional.Loren F. | Overall Experience
El cliente no dejó un comentario.David A. | Overall Experience
Tina was very nice and kept me up to speed on anything I needed to know for my rental. She was very helpful throughout the entire process!colleen f. | First Impressions
El cliente no dejó un comentario.christina k. | First Impressions
El cliente no dejó un comentario.peter b. | First Impressions
El cliente no dejó un comentario.laurie j. | Overall Experience
El cliente no dejó un comentario.Timothy R. | Overall Experience
We only needed to have some items in storage for a few days. During that time, it was a positive experience.Kenneth M. | Overall Experience
El cliente no dejó un comentario.David A. | First Impressions
Rented the unit, they require the remotes to leave the facility. We loaded our unit and went to leave after hours, and we were not given a remote by the staff to check out so we had to drive through the entrance to get out. The pathways are narrow and units are super basic, definitely not our preferred location but the staff were tentative, friendly, and able to help us out so it wasn't too bad.conrad s. | Overall Experience
Thank you so much...STEVEN P. | Overall Experience
Very friendly and efficient.Loren F. | First Impressions
The staff was very helpful and the office being open until 8pm was a convenient bonus. They had equipment readily available to help me unload my truck quickly.Amanda G. | First Impressions
El cliente no dejó un comentario.Robert M. | First Impressions