Comentarios de los clientes para U-Haul Moving & Storage of Lake Wales

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Lake Wales

Clasificación general:

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michelle h. | Overall Experience |
Clasificación:

We have had major financial issues and Phil and Iris we're so helpful and really helped us out!!! Thank you

MAGALY M.
Clasificación:

El cliente no dejó un comentario.

zondra d. | Overall Experience |
Clasificación:

Several times I went to the facility and the gate was locked as well as the office. It was during business hours. I was asked to use my remote which I didn't have. The gate was locked when I came out. I had to get out of my car to knock on the office door to be let out. That's not acceptable during business hours.

SCOTT H. | Overall Experience |
Clasificación:

Phil & his wife are the best ... Very helpful, friendly, caring and make you feel at home ... very knowledgeable. Scott Hofner

betty M. | First Impressions |
Clasificación:

The managers are always friendly and very helpful.

Belinda W.
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El cliente no dejó un comentario.

david B.
Clasificación:

EXCELLENT SERVICE THANK YOU PHILIP FOR ALL YOUR HELP

Salvatore D.
Clasificación:

El cliente no dejó un comentario.

Jerry G.
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El cliente no dejó un comentario.

TODD L.
Clasificación:

Outstanding service and one of the best U-haul locations in Polk County by far!

IVELISSE C.
Clasificación:

I have used this location few times, and I keep going back cause I like their service. I would definitely recommend this location.

Jose L.
Clasificación:

Renting with UHAUL made our moving experience less stressful!

Constance S.
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El cliente no dejó un comentario.

JEFFREY N.
Clasificación:

Very Friendly and helpful.....

Travis C.
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El cliente no dejó un comentario.

RICHARD K.
Clasificación:

Very nice well operated and friendly customer service operation. Highly recommended facility.

charles O.
Clasificación:

El cliente no dejó un comentario.

Kalen F.
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El cliente no dejó un comentario.

Robin W. | First Impressions |
Clasificación:

The staff were very helpful and kind. The facility was very clean also.

ISMAEL R. | Overall Experience |
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El cliente no dejó un comentario.

Belinda W.
Clasificación:

El cliente no dejó un comentario.

JACOBUS C.
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El cliente no dejó un comentario.

LEONARD S.
Clasificación:

Everything was great. No complaints.

ELAINE S.
Clasificación:

Friendly, easy process

FREDERICK H.
Clasificación:

El cliente no dejó un comentario.

Mary J.
Clasificación:

No improvement needed

JULIO F.
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El cliente no dejó un comentario.

Thomas G.
Clasificación:

Great customer servioce

Hector T. | Overall Experience |
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El cliente no dejó un comentario.

CARMEN R.
Clasificación:

El cliente no dejó un comentario.

richard a. | Overall Experience |
Clasificación:

Personnel were most courteous and helpful. A better way for office people to see the gate would be helpful

WILLIAM R.
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Can't say enough for the service these people offer. Handled any problems. Go out of their way to help and always with a smile. There can not be a better place in your system.

Edward J W.
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El cliente no dejó un comentario.

Teresita A. | First Impressions |
Clasificación:

Phil was great.

JOY A.
Clasificación:

Very friendly and welcoming. Truck was ready to go at the appointed time.

Ravi B.
Clasificación:

Nothing

JOSE M.
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El cliente no dejó un comentario.

TUNQUIN N.
Clasificación:

Very good service, all time focused in customer needs, good sense of humor, easy delivery truck after store closed, and vehicle was ready in one two, three, very good customer service.! Congratulations.

Scott K.
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El cliente no dejó un comentario.

Nestor F.
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El cliente no dejó un comentario.

PEDRO F.
Clasificación:

Uhaul has gotten better, still too much time to do a rental. There should be a preferred customer system when renting equipment regularly to expedite the information entry for the employees. Overall this is my favorite location in the area.

cassandra d. | First Impressions |
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El cliente no dejó un comentario.

CARLOS S.
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El cliente no dejó un comentario.

Eric H.
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El cliente no dejó un comentario.

paul W.
Clasificación:

Rude and unprofessional, as soon as we walked in the door, we were not welcomed with "Good morning" we got a "You have a mask", very rudely, there was a plexiglass and the person behind the plexiglass was wearing a mask, then when turning the truck in, the person behind the counter with plexiglass would not even come near me and he had a mask on, also, I had a mask on. I will not be coming back to this place again.

jean C.
Clasificación:

It was a wonderful experience. Dave was extremely helpful at the 1st location. Philip at the pickup location was also extremely helpful. Both men made this experience wonderful. I highly recommend both of them. Great job Dave and Philip! It was a pleasure meeting both of you.

marcia W.
Clasificación:

Lake Wales was excellent - understood my emergency. Help was immediate! Thank you....thank you very much... This is a comment/complaint from me /for me only. The reservation is centrally located.You are not talking to the person at site where the vehicle is located. I do understand the convenience of this method. But for me there was a very LOUD clacking sound, I could barely hear the clerk. It almost sounds like a typewriter of old. The noise is actually hurtful.

Charla C. | First Impressions |
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Would definetly recommend this facility. Clean, friendly staff, and gated.

Larry K. | First Impressions |
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This was a really great experience.

dick K.
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El cliente no dejó un comentario.

Ravi B.
Clasificación:

Nothing 10/10!!

megan g. | Overall Experience |
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El cliente no dejó un comentario.

ERIC V.
Clasificación:

Don't use the storage here. Most all items in 2 uboxes that were stored here are mildew and mold damaged.

Michelle P.
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Very very organized and clean. I've rented many many times at other places, oh my gosh what a step above this place is!! Thank you so much

nancy s. | First Impressions |
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El cliente no dejó un comentario.

Holly M. | First Impressions |
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The facility is spotless. The staff was so helpful. The best facility I have ever rented space from.

kendra B.
Clasificación:

El cliente no dejó un comentario.

Ivan S.
Clasificación:

El cliente no dejó un comentario.

KAYREEN N.
Clasificación:

I really felt some type of way when I rented the Uhaul on 9/5/20. My brother and I walked in the place without a mask. I didn't see a sign on the door saying a mask was required especially seeing the customer before us being helped with no mask on. The lady came in and asked could she help us but a mask was required. I said maam really looking at the guy ahead of us being helped. She said sir you need on a mask. My brother and I walked out to get a mask as we were going back in the place, the guy said to us she only said something when you all came in because she saw me with no mask on and never said a word. I have a concern, if it's a policy why was the guy able to complete his business with no mask. I really hate to think race was an issue but I felt some type of way yesterday. The worker that helped the guy was friendly but the lady that helped us was not friendly or didn't say maam I apologize for the other customer not wearing a mask being that it is our policy. I forgot her name but she was an older lady. I think she was the manager. With all that is going on in the world today, I really hate to feel like race was an issue in this matter. I know it may seem simple but I am a concerned black lady. Thanks to whoever that will look into this matter. If you need to contact me, please feel free to do so at 863-241-8474. Thanks for reading my concern and I hope to hear from someone soon. Thanks

carlos G.
Clasificación:

NEWER UNITS

Gary D.
Clasificación:

El cliente no dejó un comentario.

sherry V.
Clasificación:

This was the easiest moving experience ever. The cargo van I rented was brand new and had all the features I would have in my own car. I highly recommend this location for any of your moving needs.

YANAIRIS C.
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El cliente no dejó un comentario.

LUIS R.
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El cliente no dejó un comentario.

Corey M.
Clasificación:

El cliente no dejó un comentario.

Claire B.
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El cliente no dejó un comentario.

JOSE B.
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El cliente no dejó un comentario.

sharron H.
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El cliente no dejó un comentario.

Sharron H.
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El cliente no dejó un comentario.

sharron H.
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El cliente no dejó un comentario.

swap shop t. | Overall Experience |
Clasificación:

Great service, efficient

KEVIN B.
Clasificación:

El cliente no dejó un comentario.

STEVEN P. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Joseph S.
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El cliente no dejó un comentario.

ELVIN R.
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El cliente no dejó un comentario.

JOSEPH D.
Clasificación:

Service was excellent and professional.

JULIO L.
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El cliente no dejó un comentario.

DUSTIN F.
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El cliente no dejó un comentario.

Glen P.
Clasificación:

Staff were very helpful and process was very efficient.

Daniel M.
Clasificación:

My rental drop off location was initially different. The original location was not open for drop off at my designated time. I drove there only to find out it was closed. Why was a location that would not be open, given as an option for drop off.?

JOHN M.
Clasificación:

El cliente no dejó un comentario.

John M.
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El cliente no dejó un comentario.

Ravi B.
Clasificación:

El cliente no dejó un comentario.

DWAYNE R.
Clasificación:

She is the Friendliest UHaul person I've met and I'm 42 years old. I would drive 3hrs just to use her facility. Corporate needs to have her do customer training classes for failing locations.

garland A.
Clasificación:

El cliente no dejó un comentario.

MANUEL T.
Clasificación:

Nothing is perfect how it is

swap shop t. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Edwin M.
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El cliente no dejó un comentario.

William B. | Overall Experience |
Clasificación:

We appreciate Phil and his wife and their help to us during the use of our storage units and our moving back to Ohio. We had one or more units there for 22 years.

HOWARD S.
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El cliente no dejó un comentario.

june H.
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El cliente no dejó un comentario.

Kourtney F.
Clasificación:

Great service! Friendly, helpful people.

ACCORDIA JENNE H.
Clasificación:

Every thing was great

JONATHAN B.
Clasificación:

was charged for a dolly. never received one. turned out ok. was 7 dollars i was charged i think

JAYSEN Z.
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El cliente no dejó un comentario.

MARK L.
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El cliente no dejó un comentario.

Robin C.
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El cliente no dejó un comentario.

megan C.
Clasificación:

Iv had to through out over 3000 worth of personal belongings and furniture due to red ants all over everything.

tom M.
Clasificación:

Keep doing what you are doing

Wanda R.
Clasificación:

Continue with your kindness!!

SALVATORE D.
Clasificación:

El cliente no dejó un comentario.

CORY H.
Clasificación:

NA

ivelisse C.
Clasificación:

El cliente no dejó un comentario.

Rebecca C.
Clasificación:

When selecting the drop off location, the pick up location Personnel did not clarify that the hours would be closed during the weekends. Even when selecting a weekend day to drop off, no one clarified how to drop off equipment on a closed off property. It was a headache. And, a bit confusing of where to drop off the equipment safely when you arrive to a locked and fenced lot. It's best disclose hours of operation prior to selecting pick up or drop off dates for a customer. So my experience could be avoided. ??

WILSON K.
Clasificación:

Business survey. Great folks and I always rent equipment from this location. When they do not have what I am looking for I ask them to find it for me because I have a lot of confidence in them. They are honest and treat every customer with respect. I am a black customer and unlike some businesses who suspect me until proven otherwise, these folks treats me right in the first place. You know people to people treatment. We are living through turbulent times and that is a hake a lot to say about a small business. Within 3 months I have rented a truck several times, at this location, largely due to the faith I have for the business. I am unable to say the same thing at other U-Haul locations sorry. Best, Wilson

RONALD N.
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El cliente no dejó un comentario.

DAUDA I.
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El cliente no dejó un comentario.

andrade L.
Clasificación:

You guys are way to expensive for this kind of service. Equipment clean

JOHN W.
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El cliente no dejó un comentario.

Mike P.
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Phil was extremely professional and helpful. Great service for reservation and pickup. I highly recommend this location.

SAMUAL H.
Clasificación:

They were real nice made the pick up and drop off real smooth

Brett A.
Clasificación:

Personnel are top notch every experience

William D.
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El cliente no dejó un comentario.

BARBARA F.
Clasificación:

Nothing

Angela B. | Overall Experience |
Clasificación:

Professional and safe place to store your personal items.

Wanda N. | First Impressions |
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El cliente no dejó un comentario.

betty h. | Overall Experience |
Clasificación:

I have rented from them twice and had great results both times.

chadi M.
Clasificación:

UHAUL Rep's unclear and confusing on rates and quotes. Was advised cost would be 108.00 with .29 cents for any extra miles over the 200 estimated. Ended up with $195 invoice. Very misleading. Kept calling multiple times. Local office did not answer. Called corporate office and they were not any better. We will make plans to use a different service for next trip. The reps should be trained on how to provide customers with more accurate cost information prior to use. They told us whatever is the best deal is how they would calculate at the end, it turned out to be the best deal to their advantage.

BLAKE A.
Clasificación:

I contacted corporate.

kim G.
Clasificación:

Great service Friendly Highly recommendable

carmen V.
Clasificación:

El cliente no dejó un comentario.

austin B.
Clasificación:

Awesome awesome

Jeffrey L. | Overall Experience |
Clasificación:

Great Place

Teresa M. | First Impressions |
Clasificación:

The computers were giving the workers a run for their money because they weren't conducive to a great working environment. Loved the couple that took care of me but your computers suck!!!!

richard b. | Overall Experience |
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EASY AND CONVENIENT.

Shirley K. | Overall Experience |
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El cliente no dejó un comentario.

William P. | Overall Experience |
Clasificación:

Phil and Iris are always friendly courteous and professional. They are always willing to work with customers with their storage or moving needs.

tamara g. | Overall Experience |
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El cliente no dejó un comentario.

Barbara R. | First Impressions |
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Phil was WONDERFUL!!! He helped me tremendously. Great friendly service. Highly recommend, I would not go anywhere else.

Jennifer H. | Overall Experience |
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Very thankful for everything, could not have moved from one state to another without Uhual!

steven r. | First Impressions |
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El cliente no dejó un comentario.

yoska r. | First Impressions |
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El cliente no dejó un comentario.

Jeffrey L. | Overall Experience |
Clasificación:

Great Place

dennis v. | Overall Experience |
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A great experience. Wonderful people.

tamara g. | First Impressions |
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El cliente no dejó un comentario.

thomas g. | Overall Experience |
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El cliente no dejó un comentario.

katheryn c. | First Impressions |
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El cliente no dejó un comentario.

suzanne e. | Overall Experience |
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Clean and well maintained, convenient, secure and well lit, friendly and helpful staff, would recommend, rated "Excellent".

thomas g. | First Impressions |
Clasificación:

great facility and personnel to help

Michael C. | Overall Experience |
Clasificación:

Great storage facility!

Chris D. | Overall Experience |
Clasificación:

Good experience. No issues!

WILLIAM B. | Overall Experience |
Clasificación:

Excellent

wesley j. | First Impressions |
Clasificación:

Good Customer Service..They also get you in and out

William B. | First Impressions |
Clasificación:

Quick and easy

JEAN R. | Overall Experience |
Clasificación:

The facility is very nice. I was never there at night so I don't know about lighting. But I would recommend it to those who live nearby.

maureen v. | Overall Experience |
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Good experience!

Anita T. | Overall Experience |
Clasificación:

Excellent in every way!

mike c. | First Impressions |
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Great people! Got everything set up for me quick and easy !

carol c. | Overall Experience |
Clasificación:

Highly recommend this facility

EDWIN G. | Overall Experience |
Clasificación:

Very nice person, friendly and really helpful. Always polite and attendant. Thank you 100% satisfied.

Michael C. | First Impressions |
Clasificación:

Philip was outstanding! Exceptional customer service!

Anita T. | First Impressions |
Clasificación:

Extremely professional and competent staff!

Bob C. | Overall Experience |
Clasificación:

excellent customer service by both associates who helped me and my wife thank you

RALPH K. | First Impressions |
Clasificación:

The paperwork was a breeze, everyone was real nice and easy to talk to.

DeAnna C. | First Impressions |
Clasificación:

The Gentleman who handled my movein was very professional and courteous he helped me every step of the way going above and beyond what was asked. I will ALWAYS recommend this storage facility to anyon

sue z. | First Impressions |
Clasificación:

Very helpful

LAWRENCE K. | Overall Experience |
Clasificación:

I had a storage unit at this location for 13 years. It was DBA "Secured Storage" and "Century Storage" before "U-Haul Storage." I believe it has improved over time. Management friendly & helpful.

kim w. | First Impressions |
Clasificación:

The people at Lake Wales hey 27 u-haul are great.

tavaris b. | Overall Experience |
Clasificación:

Nice staff

Corrine H. | Overall Experience |
Clasificación:

The staff was always friendly and helpful. Very helpful and courteous. I would recommend this facility to my friends.

Bob C. | First Impressions |
Clasificación:

Chris was extremely knowledgeable and helpful

Rebecca M. | Overall Experience |
Clasificación:

At all times that I had interactions with the staff they were always helpful and friendly.

karen g. | First Impressions |
Clasificación:

So helpful and nice

lyell s. | Overall Experience |
Clasificación:

Every employee was friendly and very helpful. The facility was secure and well maintained. I would highly recommend doing business with this U-Haul storage location. They were the best!

linda S. | Overall Experience |
Clasificación:

Excellent!

Gene v. | Overall Experience |
Clasificación:

Excellent Service

BRIAN B. | Overall Experience |
Clasificación:

Management went out of their way on numerous occasions to accommodate my needs. Outstanding service and product.

dianne l. | Overall Experience |
Clasificación:

No complaints. Appreciate the service.

john c. | Overall Experience |
Clasificación:

Phil and Iris are so professional. Wonderful staff very helpful.

ruby b. | Overall Experience |
Clasificación:

Both ladies in office was helpful to me. It took no time at all. And thank you!!

christine n. | First Impressions |
Clasificación:

Phil & his wife were just wonderful and explained everything. Glad to be storing my items where such a nice & caring couple reside!

Dennis R. | Overall Experience |
Clasificación:

Phill Treated everyone like family made the entire process very simple. He was always willing to go the extra mile to make the experience pain-free . He is a tremendous asset to your organization.

kenneth k. | Overall Experience |
Clasificación:

Friendly and helpful service!!

betty h. | First Impressions |
Clasificación:

They have always been able to take care of me and get me in when I need storage space.

Jennifer C. | Overall Experience |
Clasificación:

Phillip and Iris was extremely kind and helpful, they keep the area very clean and safe. Thank you for your help!!!

PAULA T. | Overall Experience |
Clasificación:

Had storage here for 8 years and just moved all items out and there were no bugs, no cobwebs, no water damage from multiple tropical storms and hurricanes. I was super surprised and happy.

ALLEN L. | Overall Experience |
Clasificación:

Great service

Adelaida F. | Overall Experience |
Clasificación:

All of the staff were very friendly and extra helpful. Planning on using the facility again.

Juana S. | Overall Experience |
Clasificación:

The owners are awesome and always sweet. Excellent customer service Abe the other reps were all nice too. This particular Uhaul company has been awesome and is one of my favorites. Thank you so much.

BRIAN B. | Overall Experience |
Clasificación:

Never Again::: too many fees restricted access unless you pay for it easier and more convenient to go down the street to Life Storage where you have a gate code that you don't pay for and cheaper:::

sharon d. | Overall Experience |
Clasificación:

The woman working was less than proffesional

robert w. | Overall Experience |
Clasificación:

Great staff

deborah S. | Overall Experience |
Clasificación:

Very helpful and courteous staff. Made a difficult move less stressful. I was very impressed with professional and thoughtful way the staff addressed my needs.

STEPHANIE D. | Overall Experience |
Clasificación:

Entire experience from the time we moved in to out as well as the truck rental was excellent. Very nice couple and very accommodating, will definitely recommend this storage unit and truck rental.

Liz G. | Overall Experience |
Clasificación:

Phillip and Iris are the best! I highly recommend this Uhaul facility.

SCOTT h. | Overall Experience |
Clasificación:

Phil and his wife are very knowledgeable, helpful and very nice to deal with.They will help you in anyway that they possibly can without a problem. I highly recommend this place for sure.

Adelaida F. | First Impressions |
Clasificación:

Very friendly, attentive and helpful staff

robert h. | Overall Experience |
Clasificación:

.

dennis w. | Overall Experience |
Clasificación:

Phil and his team are great! Highly recommended!

Charla C. | First Impressions |
Clasificación:

Everyone was very courteous and helpful. Would recommend this facility to any of my friends.

TROY H. | First Impressions |
Clasificación:

Christopher was very helpful and a great welcome to Florida

lloyd v. | First Impressions |
Clasificación:

Hi

phyllis a. | Overall Experience |
Clasificación:

I was very happy with my experience at UHaul. Thank you ...this was the first time I’ve actually rented a storage area , but I’ve looked at others that weren’t as desirable.😊 Thank you

LEANN P. | Overall Experience |
Clasificación:

Nice facility. Would recommend highly!

dev N. | Overall Experience |
Clasificación:

Staff is very nice and helpful.

theresa o. | First Impressions |
Clasificación:

please fix your doors......

DIANE T. | First Impressions |
Clasificación:

Very nice people to deal with dealt with them 2 Years ago and had excellent service so when I needed a storage again they were my first choice. Thank you

Robert A. | Overall Experience |
Clasificación:

The staff were friendly and professional.

Corrine H. | First Impressions |
Clasificación:

the storage units are excellent. Moving into the unit was very easy. Personnel at the storage facility is very helpful and knowledgeable. Very pleasant experience.

thomas q. | First Impressions |
Clasificación:

Excellwnt service, Phil and his wife are looking forward to work with you to fulfill your storage needs. Friendly, courteous, and professional service. 100% recommended.

juinita b. | Overall Experience |
Clasificación:

Mr. Phillip & Mrs. Iris were very professional and knowledgeable in helping me make decisions about my Uboxes and storage option. They are the Best! Prof. Juanita Butler 813.918.5676

Jere G. | Reservation |
Clasificación:

Absolutely satisfied with my experience. I recommend this facility to all.

April M. | First Impressions |
Clasificación:

Great customer service!

sheri h. | Overall Experience |
Clasificación:

Was super easy to rent the space.. loved the people running it... never reached stage b4.. couldn't have asked for a better experience! Recommended u 2 everyone!

james s. | Reservation |
Clasificación:

Your openness and flexibility have been helping us with a difficult (for us) move.

TERRY S. | Reservation |
Clasificación:

Phillip and his wife were the friendliest people I have met in ages. He and his wife totally fell in love with my dog and actually played Frisbee with him, I couldn't have found a better place.

emily d. | Overall Experience |
Clasificación:

I really enjoyed the month i needed them. Thanks for a friendly and clean environment

john j. | Overall Experience |
Clasificación:

Thank you

bruce n. | Overall Experience |
Clasificación:

Facility was convenient, secure, well maintained and staff was friendly and helpful. Will use again.

michelle t. | Overall Experience |
Clasificación:

Great

Allen L. | Overall Experience |
Clasificación:

It was an easy process and they were very helpful

betty h. | Overall Experience |
Clasificación:

Everyone was very helpful! I definitely would use them again if needed.

JOHN T. | Overall Experience |
Clasificación:

Staff was friendly and very helpful.

linda h. | Overall Experience |
Clasificación:

Very nice units and personnel. I would definitely use again if needed.

dennis w. | Overall Experience |
Clasificación:

Phill and his wife are a awesome team and were always helpful. I appreciate all of their efforts to give great customer service.

John E S. | Reservation |
Clasificación:

Excellent Servicved by all your employees. Thank You

Claudette C. | Overall Experience |
Clasificación:

The nicest and friendliest staff who goes the extra mile for their customers.

ANDRES L. | Reservation |
Clasificación:

I was unable to left the rating in blank. Then, I have not choice other than rate it 1 star. I needed it in other town. Therefore I have decided not to use the service of this U-Haul storage.

james s. | Overall Experience |
Clasificación:

Philip and Iris are great! They handled all of our needs quickly and efficiently, and they gave the perception that we were valued customers!

Linda B. | Overall Experience |
Clasificación:

Great place for storage. Clean and staff was knowledgeable and helpful

mary s. | Overall Experience |
Clasificación:

This was the best storage facility I have very rented from. The staff was always very friendly and helpful. The facility was alway clean and well maintained!

BRUCE A. | Overall Experience |
Clasificación:

Staff was always courteous and answered any questions I had

Debra M. | Overall Experience |
Clasificación:

The facility certainly met all our needs. Easy to get in and out.

tabitha s. | Overall Experience |
Clasificación:

Great people - worked hard to help us with our long transition from GA to FL.

gyrosforheroes h. | Overall Experience |
Clasificación:

Too expensive

jim b. | Overall Experience |
Clasificación:

Phillip and staff were the best. They went way above and beyond where other UHaul places weren't willing to help or even do their job. Very much appreciated!! They deserve a national UHAUL award!

Gary B. | Overall Experience |
Clasificación:

They did as I expected. Very satisfied.

jennifer r. | Overall Experience |
Clasificación:

i liked it

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