Customer Reviews for U-Haul Moving & Storage of Lake Wales

1,534 comentarios

24789 US Hwy 27 N   Lake Wales, FL 33859
(South of Cypress Garden Blvd on Hwy 27 N)

(863) 439-4773

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(863) 439-4773

24789 US Hwy 27 N
Lake Wales, FL 33859
(South of Cypress Garden Blvd on Hwy 27 N)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

daniel s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracy B. 
Clasificación:
3.0

El cliente no dejó un comentario.

VICTOR B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MORGAN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL M. 
Clasificación:
5.0

They went the distance. Very professional.

ARTHUR G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hector D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Henry B.  |  First Impressions 
Clasificación:
5.0

Courteous, highly skilled professional personnel, clean, well maintained equipment..

RONALD B. 
Clasificación:
5.0

nothing,equipment was great.customer service was great.

ERNEST J. 
Clasificación:
5.0

Trailer was old and falling apart, but the customer service at the location is always great.

STEVEN R. 
Clasificación:
5.0

There was no issues with the pick up or drop off. This is the best place to rent from in Lake Wales.

Dwight C. 
Clasificación:
5.0

El cliente no dejó un comentario.

John P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

GLORIANS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES M.  |  First Impressions 
Clasificación:
4.0

Drop off went fine

John H. 
Clasificación:
5.0

Excellent service, professional, very kind and caring staff.

Vonnie W.  |  Overall Experience 
Clasificación:
5.0

Friendly

Shirone P.  |  First Impressions 
Clasificación:
5.0

Fast and efficient, effortless pickup.

RUSSELL G. 
Clasificación:
5.0

El cliente no dejó un comentario.

HOLT W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith B. 
Clasificación:
5.0

El cliente no dejó un comentario.

fredrick m.  |  Overall Experience 
Clasificación:
5.0

If I ever move again I will definitely use Uhaul. And will recommend

MELISSA P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JAY F. 
Clasificación:
5.0

Truck was great. Very nice people,

STEVEN B. 
Clasificación:
5.0

The woman was a beautiful.. soul .. extremely helpful.. & wonderful personality..❤️❤️

Geraldine L. 
Clasificación:
5.0

This location is excellent, I use them 3 or 4 times a year. They always have what I need and the service is absolutely excellent. All the locations should strive to be this proficient. ¡Gracias!

STEVEN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yarelis D.  |  Overall Experience 
Clasificación:
3.0

This rating is combining the location it should have been at except for being told one thing in the website and the exact opposite happening when trying to pick up the equipment. US27 - good Havendale - Abyssmal We had to go to the US27 location because of the idiocy at the Havendale in Winter Haven location. Don't plan on using uhaul again. Wasted time and gas and it was a huge amount of frustration.

PENNY S. 
Clasificación:
5.0

Usually the process to rent equipment is slow and tedious. Not here. I had three customers in front of me. Yet, I was out in a little over 10 minutes. Let's talk professionalism. One Lady came in cussing and fussing because she failed to confirm her reservation. The UHaul personnel that was servicing me at the time never allowed this person to bother her. She explained the process through the cussing, never broke her stride, and, in fact, thanked the Lady for using UHaul. Go figure??? This is now my UHaul rental location.

RALPH B. 
Clasificación:
5.0

Awesome awesome awesome she was great. Passed 6 other rental places afraid to get robbed. This place was spotless and over the top friendly.

David B. 
Clasificación:
5.0

everything was good

Daniel P. 
Clasificación:
1.0

a lot of money to rent a car and the service is terrible

ALMILKAR M. 
Clasificación:
5.0

Tina is awesome

SHAYLEE B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Abdiel R. 
Clasificación:
5.0

This facility is very clean, The customer service is absolutely fantastic. The staff is knowledgeable, efficient, very kind, and very patient. Best customer service we have ever experienced!!

HOPE J.  |  Overall Experience 
Clasificación:
5.0

Nothing. Everything ran smoothly.

LEONARD S. 
Clasificación:
5.0

The storage units were clean. The staff is absolutely fantastic. Tina's customer service skills are excellent. She was knowledgeable, patient, kind, and very hands-on when needed. We had to reschedule several times, and she never lost patience. The young man, whose name we do not recall, was also very knowledgeable, helpful and kind. The customer service is second to none at this location.

HOPE J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TONY A. 
Clasificación:
4.0

First time using the 24/7 share and it was great.

JOSE N. 
Clasificación:
5.0

Great location and staff was very friendly. Location was very clean and well maintained.

STACY D.  |  Overall Experience 
Clasificación:
5.0

This facility was convenient to our pickup location, had numerous trucks on the day we were there, and was located near a Race Track gas station.

Kevin B. 
Clasificación:
5.0

Amazing service 100% recommended I will definitely will use the service again

NEFTALI M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT P. 
Clasificación:
4.0

The only complaint I have is that my rate was raised 3 times while I was renting. Other than that everything was great. That was the 3rd unit I had rented.

Jennifer P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Anneliese S. 
Clasificación:
4.0

Fenting a second truck was unnecessarily problematic because the head office got involved

GARRY M. 
Clasificación:
5.0

Tina does a great job.

NICHOLAS F.  |  Overall Experience 
Clasificación:
3.0

The cab of the uhaul smelled awful. Cigarette smoke was terrible. We are not smokers. We had to clean, febreeze and put an air freshner in it just to be able to sit in it. We asked for another truck but was told no.

WALT K. 
Clasificación:
5.0

Staff was extremely friendly and very helpful. Overall great experience!

JUSTIN G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIA M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

RANDAL V. 
Clasificación:
5.0

The uhaul we were assigned needed retired long ago. Very rough shake!

VICKY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

rosa r.  |  Overall Experience 
Clasificación:
5.0

You're doing great

Michael B. 
Clasificación:
5.0

Thank You! Quick, easy and economical.

KEITH W. 
Clasificación:
5.0

Service is always above and beyond thanks

JOHN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gina S. 
Clasificación:
3.0

El cliente no dejó un comentario.

sharese w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

bruce t.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ron P. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAMELA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pedro J. 
Clasificación:
5.0

Everything was handled very professionally!

Drew D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JERRY W. 
Clasificación:
5.0

Tina is very knowledgeable of how to hook up trailer quickly and correctly. She has been understanding when I'm running late or have to change my times. I've rented from here two times and need trailer one more time.

Susan Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY T. 
Clasificación:
3.0

While the facility was clean and staff was kind... we found our storage spot to be awkward considering it was on the same row as where the Uhaul rentals get cleaned. Frequently, I'd pull in and see several Rental returns down the row, blocking the exit gate. Sure, I could reverse and back up, but not very convenient. If I had known it was such a congested row, I'd have requested a different aisle.

lauren S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER M. 
Clasificación:
5.0

Was fast and friendly in an already stressful situation I greatly appreciate it.

Mary B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL MARK W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathy F.  |  Online Move In 
Clasificación:
5.0

Cannot think of anything.

Glen P. 
Clasificación:
5.0

Not much

Danny S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHAN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dani D.  |  First Impressions 
Clasificación:
5.0

An amazing clean friendly place with wonderful amazing employees

Stacey S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

SHIRLEY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jon S. 
Clasificación:
5.0

Awesome experience. Very professional and competitive pricing. Needed a pick up truck and they were the only ones around that had one. Will definitely use them in the future. Highly recommend.

JOHN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JERRY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

chanaura m.  |  Overall Experience 
Clasificación:
5.0

Staff was friendly and prompt as I was on a tight schedule

MICHAEL W. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JULIO V. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tom M. 
Clasificación:
5.0

i was treated like a king very good

THOMAS K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROSEMARY M. 
Clasificación:
5.0

Nothing. Exceptional customer service.

BRUCE T. 
Clasificación:
5.0

Keep up great job

TERRI W. 
Clasificación:
5.0

Professional service and attitude. Great place and helpful staff.

Harley N. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

alba p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Shirley R. 
Clasificación:
5.0

It was so easy to rent, nice people

JOSE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER C. 
Clasificación:
5.0

None -- Tina was great, both at checkout and checking it back in,

EDWARD P. 
Clasificación:
3.0

You need more space. The facility is so crowded that it is difficult to get a 26 foot truck in and there is no place to put it that it is not in the way.

WYLIE J. 
Clasificación:
5.0

This girl was amazing

Karen D. 
Clasificación:
5.0

Excellent service for the two times we have used this location.

ANDREW D. 
Clasificación:
5.0

Close to my house, great location.

Harley N. 
Clasificación:
5.0

The experience was amazing from start to finish. The movers were so careful and very nice to work with. Very pleased!!!

FRANK T. 
Clasificación:
5.0

The trailer ceiling leaked. There were two pop rivets that the center rivet holes were missing metal allowing rain water to pass straight through.

Gary H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MELISSA P.  |  Overall Experience 
Clasificación:
5.0

I rented the van. It was perfect for moving a table and six chairs. Didn't have to disassemble the table, just took the leaf out. The rubber mat on the floor kept table and chairs from sliding around. Didn't even have to secure it with straps. Made the job VERY easy.

Anna W. 
Clasificación:
5.0

El cliente no dejó un comentario.

caroline s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

STANLEY M. 
Clasificación:
5.0

This facility is great and Tina was terrific on the day of my moveout!

janet k.  |  Overall Experience 
Clasificación:
5.0

Tina and her crew are amazing

DARYL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN S. 
Clasificación:
5.0

On the phone and in person, everyone was very courteous, friendly and helpful. I would definitely use u-haul again and I would highly recommend them to friends and family.

Donna C.  |  Overall Experience 
Clasificación:
5.0

Excellent customer service, vey professional, a great knowledge about equipment, service and all. The fastest service experience that ever had with a UHAL location

ALFREDO G. 
Clasificación:
5.0

great staff &frendly

Herman W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BARRINGTON C. 
Clasificación:
5.0

A+

FRANK L. 
Clasificación:
5.0

Staff helpful in changing to larger space on the fly.

Laurie M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

THELMA M. 
Clasificación:
5.0

The office staff was very helpful and friendly

Patricia C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MARLENE A. 
Clasificación:
5.0

Cannot think of anything to improve. Excellent personnel ready when we got there and made our transaction very smooth. They called with reminders to make sure we had everything we needed. I highly recommend.

RICK B. 
Clasificación:
5.0

Very efficient staff

Donna C.  |  First Impressions 
Clasificación:
5.0

The truck needs an alignment badly. The wheel wouldn't be straight. Had to hold on tightly while driving. Not very safe…

Amanda P. 
Clasificación:
3.0

The vehicle we were rented was clean and in good operational condition. However, it turns out it's ID number was not the one matched on the rental agreement. It was the same size, but was apparently changed at the last minute. The paperwork stated the vehicle's fuel was at Full. This is incorrect. It was nearly on Empty when we got it home, which is less than 6 miles from the rental agency in Lake Wales. We were also given an initial drop off address in Orlando on Coolidge Ave. This location appears to be a small towing shop in the middle of a residential neighborhood. Nearly impossible to find or recognize as a Uhaul center at all. We arrived after their 4 pm and did not feel comfortable leaving the truck there. So, we went to an Orange Ave. location that was very helpful. They could not take the truck, as they were full. But they did find us another location off Orange Blossom Trail that did take it. Needless to say this experience proved very distressing.

KEVIN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

HEYDI R. 
Clasificación:
5.0

Although I am an experienced trailer driver, the attendants hooked me up and dropped the trailer when I returned it. Great service.

Steven H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julie K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MAGALY M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES W. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELLE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT E. 
Clasificación:
5.0

Thank you all of you are awesome!!

RANDALL W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy L W.  |  Overall Experience 
Clasificación:
5.0

Tina was very helpful, friendly, and knowledgeable.

DAVID T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

patricia C. 
Clasificación:
5.0

Awesome 👌place super service all uhaul places could learn from this place very helpful and willing to help and work with you

MARVIS N. 
Clasificación:
5.0

Brad is always helpful and kind to all customers, transaction was swift and fast! Thanks!!

JUAN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MELISSA M.  |  Overall Experience 
Clasificación:
5.0

We still have some of our stuff in storage and they take money out of our account every month would recomnd to all Ty Dennis Flaig

dennis f.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brent K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CLARISSA H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerald B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexis T.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

CIARA M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Myiesha N.  |  First Impressions 
Clasificación:
5.0

I have used the storage unit several times and every time the units are so clean and I know that whenever I put my things. There they have never been damaged and mt things are always safe and cle a n when the movers come to empty the units . The staff has always been very helpful and help me with the paper work and make sure I get the right days and times to get my payments in I won't go any where else to store my things , thank you for your great service debra jansen

Debbie J.  |  First Impressions 
Clasificación:
5.0

Very friendly staff, professional.

Loren F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David A.  |  Overall Experience 
Clasificación:
5.0

Tina was very nice and kept me up to speed on anything I needed to know for my rental. She was very helpful throughout the entire process!

colleen f.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

christina k.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

peter b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

laurie j.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy R.  |  Overall Experience 
Clasificación:
4.0

We only needed to have some items in storage for a few days. During that time, it was a positive experience.

Kenneth M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David A.  |  First Impressions 
Clasificación:
3.0

Rented the unit, they require the remotes to leave the facility. We loaded our unit and went to leave after hours, and we were not given a remote by the staff to check out so we had to drive through the entrance to get out. The pathways are narrow and units are super basic, definitely not our preferred location but the staff were tentative, friendly, and able to help us out so it wasn't too bad.

conrad s.  |  Overall Experience 
Clasificación:
5.0

Thank you so much...

STEVEN P.  |  Overall Experience 
Clasificación:
5.0

Very friendly and efficient.

Loren F.  |  First Impressions 
Clasificación:
5.0

The staff was very helpful and the office being open until 8pm was a convenient bonus. They had equipment readily available to help me unload my truck quickly.

Amanda G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert M.  |  First Impressions 
Clasificación:
5.0

The staff and management are amazing.

yoska r.  |  Overall Experience 
Clasificación:
5.0

My experience was great. The storage was kept neat and clean. It was also rodent free.

andrea s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JAVIER A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ruth s.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

frances f.  |  Overall Experience 
Clasificación:
5.0

Easy to rent and a very helpful and knowledgeable staff

Brian B.  |  First Impressions 
Clasificación:
5.0

Front office young lady was awesome to work with. Very friendly and helpful.

ROSEMARY S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

William G.  |  First Impressions 
Clasificación:
5.0

I have been a customer since April 2012

ROBERT L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

cassandra d.  |  First Impressions 
Clasificación:
5.0

This was a really great experience.

Larry K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

nancy s.  |  First Impressions 
Clasificación:
5.0

The facility is spotless. The staff was so helpful. The best facility I have ever rented space from.

Holly M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

yoska r.  |  First Impressions 
Clasificación:
5.0

Great people! Got everything set up for me quick and easy !

mike c.  |  First Impressions 
Clasificación:
5.0

So helpful and nice

karen g.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

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