Comentarios del cliente para U-Haul Moving & Storage of Lake St Louis

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Lake St Louis

Grado total:

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Devon J. en

Grado:

El cliente no dejó un comentario.

David M. en

Grado:

New employee was at desk but could not help due to not being trained yet. After a wait my paperwork was taken care off. Had to wait a long time for the truck and car dolly to be available to hook up my car. After they did they were friendly. However they let me leave without putting up the car dolly ramp which dragged along the road for a ways until one of the employees caught me with his car, got my attention, put the ramp up while sitting at a stop light, then allowed me to go. A few minutes later they called asking me to still put up that same ramp. Once I reached my destination, I discovered the wheel on the front passenger side had been unhooked/ broken somehow so my car is not drivable and in the shop.

Greg G. en

Grado:

It was an quick and easy transaction.Greg Gramlich

Alex M. en

Grado:

El cliente no dejó un comentario.

Ray D. en

Grado:

They were very respectful and did all the work. Overall a great job.

Thomas T. en

Grado:

Great customer service

gary p. en

Grado:

You need to fix the site in GPS. My IPhone sent me to the wrong location and was running all over.

Dianne B. en

Grado:

I was completely satisfied with my experience.

Steven T. en

Grado:

El cliente no dejó un comentario.

Dianne B. en

Grado:

All went very smooth. Thanks to Sarah for the help!!!

tzvetan i. en

Grado:

I rented a Ford F150 with 2400 miles on it. I was surprised that the windows and the windshield were never cleaned.

sarah a. en

Grado:

El cliente no dejó un comentario.

David Y. en

Grado:

We've used U-Haul storage facilities before and also have used local storage facility but always come back to U-Haul for the service and convenience even if it costs a little more.

Jared G. en

Grado:

I completed everything online and it was super easy. I showed up and the worker was able to get me to the unit quickly. Opened unit and explained everything clearly so was moving stuff in a few min.

David W. en

Grado:

Remove metal strap on right rear of U Box door prior to delivery, or tell customers to bring a Phillips screwdriver.

Louis S. en

Grado:

El cliente no dejó un comentario.

Richard B. en

Grado:

Hand truck and pads take up valuable space in cargo area. Allow some method of removing them without incurring charges of not used.

John L. en

Grado:

Robyn is fantastic and a joy to deal with! Great customer service!!!

Nancy B. en

Grado:

No improvements needed. I received excellent service. They even let me view the different size trucks so I would be sure and get the size I needed. And all done with a smile. That’s the way you treat customers. I will definitely recommend this location

William K. en

Grado:

Very easy drop off and check in.

Meagan D. en

Grado:

El cliente no dejó un comentario.

kevin m. en

Grado:

El cliente no dejó un comentario.

Joe K. en

Grado:

I was very upset by being charged for 1 additional day rental rate for returning my trailer rental 1 hour late, this should have been prorated are waive all together. I believe I was being taken advantage of. If this is company policy it stinks. Disappointed Customer, other than the service was great. Joe Keiser

Edward A. en

Grado:

nothing everything was great. The staff were fast, efficient and helpful.

Sandy G. en

Grado:

Great service! Helpful and friendly Representatives.... it was a wonderful experience!!

Kristine W. en

Grado:

El cliente no dejó un comentario.

Mark S. en

Grado:

Every thing was great.Robin at lake St. Louis was very helpful. Thanks

alison h. en

Grado:

Great people, very helpful with lots of info to help renters.

Richard H. en

Grado:

Charged me for an extra day after I dropped vehicle off, after hours, the night before.

Brad B. en

Grado:

El cliente no dejó un comentario.

Michael W. en

Grado:

El cliente no dejó un comentario.

LaVern S. en

Grado:

El cliente no dejó un comentario.

Greg G. en

Grado:

El cliente no dejó un comentario.

Jeremy G. en

Grado:

El cliente no dejó un comentario.

jay l. en

Grado:

El cliente no dejó un comentario.

Sybil G. en

Grado:

El cliente no dejó un comentario.

deedee l. en

Grado:

The facility was clean, well lighted, easy access for loading and unloading, all staff very friendly, helpful, and personable , going above and beyond many times. I would definitely recommend them!

Don R. en

Grado:

All the staff were great. Great place to store and rent equipment. Glad they built in the area.

ron t. en

Grado:

When I made my reservation the lady whom helped us had issues, after 45 min she advised she would call me the next day to confirm my reservation .. she never did this ..

Amy s. en

Grado:

Zach is the best. He was very friendly and did a great job helping us.

rick a. en

Grado:

Very clean and modern facility with a lot of extra services and conveniences ! The representative was also very nice , courteous and helpful.

Sherri S. en

Grado:

El cliente no dejó un comentario.

Joan C. en

Grado:

I really don't know what they could do. The employees worked with us and were so nice. They were prompt with delivering and picking up the u-boxes. They made the terrible experience of moving easy and I would have no problem of recommending this store to anyone.

gerald j. en

Grado:

El cliente no dejó un comentario.

Michael B. en

Grado:

El cliente no dejó un comentario.

Randy J. en

Grado:

I have rented a van for the same purpose and destination three weeks in row. Every time except today the van required $16 to $17 to be full. Today it took $31. They said the van gas was full when I picked it up obviously not. The young man that checked me out had no interested in helping me understand or make it right for me. I will not use this location again, as well I will begin looking for another van rental option on Monday.

jack n. en

Grado:

Customer service was excellent. Facility clean. Truck was clean and new. Your pricing on mileage is absolutely outrageous. .79 cents a mile!? That’s ridiculously high. Will never rent a uhaul again with those prices.

Emily B. en

Grado:

El cliente no dejó un comentario.

albert d. en

Grado:

El cliente no dejó un comentario.

Jennifer C. en

Grado:

The return process was very simple and easy.

Chrischelle C. en

Grado:

El cliente no dejó un comentario.

Michael A. en

Grado:

El cliente no dejó un comentario.

Markus G. en

Grado:

El cliente no dejó un comentario.

BOB W. en

Grado:

El cliente no dejó un comentario.

Carolyn M. en

Grado:

Fix the issue with text messaging sending you to the wrong ups location. The lady said this happens all the time.

Warren F. en

Grado:

El cliente no dejó un comentario.

Allek A. en

Grado:

El cliente no dejó un comentario.

Kristine P. en

Grado:

El cliente no dejó un comentario.

Tom W. en

Grado:

My only issue was the 9X12 trailer with ramp wasn’t available for one way rental, had to bring it all the way back.

James W. en

Grado:

El cliente no dejó un comentario.

Casey S. en

Grado:

El cliente no dejó un comentario.

john c. en

Grado:

Excellent customer service provided by ???, younger man installed light kit and set me up with trailer rental. I will "definitely" go back to this location for any/all Uhaul need!

Darnell R. en

Grado:

El cliente no dejó un comentario.

Rodney A. en

Grado:

Cargo trailer had 4-5 dirty moving blankets and old tie down strap in trailer. Also wasn’t swept out and was badly in need.

rick b. en

Grado:

El cliente no dejó un comentario.

Daniel N. en

Grado:

El cliente no dejó un comentario.

Crissandra T. en

Grado:

The only concern I have is: I was told my bill was $36; yet $40 was deducted from my account. This amount was told to me after I returned the truck. Not sure where the increase came from.

Aaron S. en

Grado:

El cliente no dejó un comentario.

Michael K. en

Grado:

El cliente no dejó un comentario.

terry C. en

Grado:

Fast, efficient and friendly service by Christopher!

Kelly C. en

Grado:

Very friendly staff and management. They were very patient with my indecisiveness and accommodating. Very clean too!!!

DENNIS H. en

Grado:

El cliente no dejó un comentario.

Scott j. en

Grado:

I really can’t think of anything. You guys were amazing!

rick b. en

Grado:

the associate that helped me rent and turn in the vehicle was very pleasant to work with. Sorry i did not catch his name.

Carol or Mark K. en

Grado:

El cliente no dejó un comentario.

Jerry S. en

Grado:

Wonderful experience. I dealt with the owner, and she was fantastic. Easy to work with, and very personable.

Damon B. en

Grado:

Everything went smoothly and the staff were friendly and very helpful.

BRETT D. en

Grado:

Well run

Varinder V. en

Grado:

El cliente no dejó un comentario.

Phillip J R. en

Grado:

Damaged appliance dolly needs repair before renting out again.

kumar b. en

Grado:

El cliente no dejó un comentario.

Brian M. en

Grado:

El cliente no dejó un comentario.

Dan L. en

Grado:

great service

kelly r. en

Grado:

El cliente no dejó un comentario.

Joshua P. en

Grado:

Very clean! Employees were very nice

Joan C. en

Grado:

Nothing! The employees went over and above my expectations. I will use uhaul two more times by end of April. They kept us up to date by phone and email. This is the new uhaul company, not the uhaul we grew up with.

Susan C. en

Grado:

El cliente no dejó un comentario.

suzan w. en

Grado:

The staff here made our moving so much easier; they had a solution for every moving problem we brought to them and helped us select just what we needed. Zack and Christina (not certain if spelled correctly) went above and beyond to help us on every one of our 6+ visits to this store. They greeted us by name and genuinely cared about how the move was going. When you're knee-deep in boxes and bubble wrap ready to lose your mind, it's nice to know someone understands - and cares.

Jerry S. en

Grado:

Staff was friendly and helpful. It couldn’t have been better for me.

Manning R. en

Grado:

El cliente no dejó un comentario.

Morrison H. en

Grado:

Very friendly, informative, walked me to storage entrance, showed me how to gain access, walked me to the unit, super clean! If you were in a movie and wanted a secret office, this is it! C Peterson

Tobias S. en

Grado:

Sara was very helpful

Scott R. en

Grado:

El cliente no dejó un comentario.

Dylan M. en

Grado:

El cliente no dejó un comentario.

Chuck W. en

Grado:

El cliente no dejó un comentario.

william S. en

Grado:

The people from the Lake St. Louis site were the best. They were prompt, friendly,and knew what they were doing. Excellent service.

william s. en

Grado:

The people on both sides of the move were very helpful and did a fantastic job. This is the second time I've used U-Box moving and would recommend it.

kevin s. en

Grado:

El cliente no dejó un comentario.

Greg H. en

Grado:

Everything was perfect, Sarah was great to deal with

chris w. en

Grado:

El cliente no dejó un comentario.

Julie F. en

Grado:

Quick qnd easy proc3

Craig B. en

Grado:

Helpful and friendly staff. The location is convenient and parking lot is large. Especially like area where you drop off the trailer where you drive in, they unhook and you drive off. No backing to put trailer in parking space.

Ken G. en

Grado:

Robyn was very helpful and even brought me out to the vehicle to decide which size would be best. She was friendly and understanding of my needs. I would highly recommend this location to anyone

Danny M. en

Grado:

Sarah was very helpful.

Anthony P. en

Grado:

Customer service rep was very polite and helpful.

Benjamin R. en

Grado:

Everyone was very helpful, polite and professional.

Jack H. en

Grado:

El cliente no dejó un comentario.

Mike p. en

Grado:

El cliente no dejó un comentario.

James E. en

Grado:

El cliente no dejó un comentario.

Eric P. en

Grado:

El cliente no dejó un comentario.

krista j. en

Grado:

Excellent customer service! I would highly recommend this location for truck rental and storage options.

chris h. en

Grado:

I would just like to say I had the most wonderful experience dealing with uhaul the last couple months. We started with a boxes then a storage locker and progressed in our move and rented a 26 ft truck and even a van to finish up. Every single time I came into the store the staff was great not only were they knowledgeable but they were personable. I forget the managers name but she made the experience better than most I have. She remembered me every time I came in...and that may seem small but this day in age when customer service is vanishing it made my entire expierence. It is impossible to replace a personable expierence. I hope you all have a thousand more employees like that!!! Thank you and I will definitely be back should I ever move again.

Chuck W. en

Grado:

El cliente no dejó un comentario.

Lawrence K. en

Grado:

El cliente no dejó un comentario.

chris h. en

Grado:

El cliente no dejó un comentario.

RYAN B. en

Grado:

Nothing, the whole experience was easy and awesome. Kudos to Zach and the whole team at your Lake Saint Louis, MO location. They set what should be the standard for all your locations. Ever have a locations with bad marks? Send the Lake Saint Louis crew out to do some training. The are driving the ship perfectly there. Location was super clean too. Not something i would expect. Could eat off the floors and parking lot, no issue.

Clay K. en

Grado:

El cliente no dejó un comentario.

carol L. en

Grado:

Thank you for everything!

Jennifer M. en

Grado:

While my experience with this location was super, my overall experience was confusing as I tried to use the mobile 24/7 without success. I tried this option to save time and ended up using even more time than of I had done standard/ personal check in which made me late for me moving party.

Robert K. en

Grado:

El cliente no dejó un comentario.

jim s. en

Grado:

Truck was a little old but was clean and Fulfilled our need. Employees were very nice and explained everything.

Jonathan R. en

Grado:

El cliente no dejó un comentario.

Stacey H. en

Grado:

El cliente no dejó un comentario.

cliff h. en

Grado:

Make sure the hitch is tightened to the ball came loose trailer toung went over my tailgate when loading vehicle

Norman S L. en

Grado:

u-box delivered on time. pick-ed up on time. all staff were highly responsive. I was never at the facility so questions related to maintenance, cleanliness, security, and lighting are moot

Teresa S. en

Grado:

Very clean and safe facility.

Eric P. en

Grado:

All of the people at the Lake of St. Louis U-haul office were very helpful and very polite.

THOMAS W. en

Grado:

Well knowledgeable and professional staff.

deedee l. en

Grado:

Robyn was very professional and personable, I was given a tour explaining the process. The storage facility was very clean and has all the accommodations needed for load in and out.

Vince S. en

Grado:

Very good customer experience. No complaints.

Robert L. en

Grado:

Wonderful service & convenience.

KARON D. en

Grado:

Had no problems

judy k. en

Grado:

I was under the impression I would be given the 1 month free promotion only to be told after I committed to the storage contract that it only applied to one way rental servives.

tracy k. en

Grado:

We can't say enough about the customer service that we received! Chantel was so wonderful to work with! We will definitely use your service again in the future :)

tracy k. en

Grado:

CHANTEL & SARA WENT ABOVE AND BEYOND! We felt extremely comfortable and happy with them!!

tracy k. en

Grado:

Chantel and Sara were above amazing!!! Excellent communication and excellent customer service!!!! It was worth every penny!

Betty F. en

Grado:

Staff and facility were top notchef

denise m. en

Grado:

I will be bragging on you for sure!!!

John O. en

Grado:

U-box check out was a nightmare. 20 minutes for employee to navigate the computer system and had to call someone. Address is confusing. Angry my box was moved here without notification from St. Charle

carol k. en

Grado:

The service was excellent. Jack Hollie was very helpful and efficient.

Tom Y. en

Grado:

Drop off and pick up of the u-boxes were top notch! Thank you!

John L. en

Grado:

Great experience I would highly recommend that facility

Cari C. en

Grado:

Clean and great location