Comentarios de los clientes para U-Haul Moving & Storage of Lake Nona

Do not drop off or have any business with the uhaul in Davenport, I dropped my uhaul equipment there and I was charged for keeping the vehicle 5 extra days and it took over a week to get the money back. What happened was I called uhaul to get a refund on the extra money removed from my account, then they said only the area manager can help me. Then 4 days pass and then I call again. Mind you the area manager had 72 hrs to call me back and 96 passed and I got nothing back. I was on the phone with uhaul and explained my problem, she said great let me call the president of the marketing department, he is the only one that can refund you. Then I got a refund because the manager picked up. There is a lot of room for error here and in the midst of the Corona virus pandemic I believe that this is a place I wouldn't recommend to my neighbor or my family.

Great and friendly crew, easy to check in and check out.

Great service and very easy to work with! I will surely use if I need to move in the future or need to rent one of their vehicles. 5 stars!

Wear a mask

Good customer service

The U-haul rep did not dispatch the auto transport that I rented. When I returned it there was no record of my renting it. Nannette at U-Haul corporate, directed me to leave it on the lot and call the next morning which I did. I was charger $140 in late return fees because it took them 7 days to discover that the auto transport was on the lot!

Great people. Easy drop off. Very nice facility.

Very simple, easy to use. Polite and very helpful staff, I would definitely recommend this storage place to anyone looking for a place to store their items.

The staff is always knowledgeable and friendly

I was over charged initially. I spoke to someone in the store over the phone who said they would fix it. I know it was busy when I called. It seems he forgot to make the adjustment. I called back and the customer service rep I spoke to called the manager and the refund was almost immediate. I appreciate that I wasn't hassled either time about fixing the issue.

Guys keep doing this amazing job! I've returned the truck after hour. I didn't find the box to put the keys. God bless all of you

Great customer service and great place for storage. Very glad I chose to come to this place. Shawn was a great resource.

These guys were great.

Online application form very poorly designed. Early in the form it asks for a second responsible person, so I listed my spouse. Later, it asked again for a second person. I tried to list my wife again and it wouldn't accept her. Got on your 800 phone line to resolve the problem and was placed on hold 15 minutes before I could speak to anyone! Came very close to using a different storage provider.

The truck had zero/none gas in it. The manager recommended that I immediately go to the closet gas station. Also, the truck is badly in need of an alignment.

Please use mask. No one use it.

One of the best storage places I have done business with.

Pulled in and service was awsome

I was overcharged. I declined the Damage Waiver. Both when I booked the reservation online AND when was picked up the vehicle in person. When I received my final invoice, I saw that they charged me for it anyway. I drove the truck a total of 6 miles. No way was I taking the $14 Damage Waiver which was almost as much as the entire price of the rental itself. I replied to the invoice, but have not yet heard back nor seen an adjustment made to my bill.

The App for contact less pick up and drop off did not work at all. I also never received a receipt

Thanks guys for your job.

The Uhaul location in Narcoossee road is getting busier, definitely you need another clerk to help to take care of customers, maybe you do have it but the two times that I went there in the same week, I did not see it and I had to wait more than fifteen minutes, other than that the service is awesome, five stars.

I never shop around when I need a moving truck or storage, my go to place is Uhaul, I have never had a bad experience, so why go anywhere else.

When I went to return the truck after hours for some reason even though my locations settings were on for my browser it would not register anything which was frustrating and there was no option to get around that. So I had to download the uhaul app, which I was not planning on doing, but then it worked fine from there

the manager and staff always assisted me in everything with a good attitude SÚPER EXCELLENT SERVICE

The staff has gone above and beyond to make sure that I have everything I might need.

The location was clean and the staff was great, friendly and helpful.

Perfect

Excellent in how they treat the customer

I did not notice anything that need immediate improvement at time of visit.

This was my initial experience with this location, and once again, I have zero complaints. Property was clean, well organized, staff was so friendly and helpful. All just very professional. The rental process went smoothly for both the truck and storage unit. The security system is very impressive as well. Thank you again Uhaul.

Excelent

Very friendly And helpful

Super easy. Highly impressed the local corporate office called the night before my reservation to let me know the trailer I reserved wasn't available and suggested an alternate that worked perfectly. The gentlemen that checked me out and back in were super nice, and very helpful. What a pleasant experience. You guys are doing a VERY good job- service like this is rare... but very much appreciated

Truck i rented had a leak in the roof, loaded up day prior to move, Had heavy rain overnight and some of my boxes where soaked from the leak. Also cargo door was very difficult to open and close. Van needs a overhaul.

The whole experience was perfect !! Staff was super ! Facility beyond clean ! Exceeded our expectations ... !!!!!!!!

Taylor & everyone else at the lake Nona location are awesome ! I was beyond impressed . I rented 2 trucks & 2 months storage .. really satisfied with this team . Really clean place wow. Will be back when moving next time

It's my second stop 15 miles away to get the trailer the one with my reservation lost their. Gave me $30 OFF, what happened to the $50. DROVE 30 MILES, TOLLS BEFORE I COULD START THE MOVE. Thats the Alayafa and Colonial store

Excellent

My one month free trial was a great benefit at the right time. Unfortunately, I have found the Lake Nona location to be a little out-of-the way to be convenient enough to use on a full time basis.

Thank you for your service good experience. Very helpful.

Customers should get partial reimbursement if storage is closed out within the 1st week of payment month

This was my first time using Uhaul, and it was a great experience. I will be making another move in late January 2021 and will use this same Uhaul location from my rental. Site manager very professional and approachable. Right man for the right job.

Excellent experience with this UHaul facility...clean, friendly, well staffed and well run.

The truck was not there. I had to drive 30 minutes away to a different location to pickup and return. I am not happy

Kelby assisted us above & beyond in getting my reservation. He was very helpful since it is our very first time to use uhaul storage. He even showed us where to park the truck, use our card access and even find time to help us find our way to our storage area. He also made sure we get what was offered online. Thank you Kelby for making our move easy to dealt with. Moving is so stressful but helping us yesterday made our day a great one after all.

Staff was often rude and not helpful.

Everything went very smoothly until I wanted to ask a question before visiting my unit for the first time. I wanted to know if dollies were available to transport my goods from my vehicle to my unit. I called the number on my contract, which was a local area code, but my call actually went to the national level. I was put on hold for over eight minutes and when I was waited on I was given inaccurate information. She said that dollies were available for $7/day. Actually, they are available and they are free of charge. Otherwise I was very favorably impressed with the ease of renting my unit, it’s cleanliness, availability of clean restrooms, drinking water, and, of course, dollies.

Hi, I live by Millenia mall. I made a reservation online to the first available Truck 20 . I went to JOTa cars at 11am sharp to pick it up . The system said they had one available , got there there was nothing available. Then I got sent to another one close by and they didn't have one available . Then I got sent to this location and finally I got the truck that I reserved. Now I have to drive more miles with the truck because I had to drive from the location to the Millenia more miles more money and then yo Davenport . Then from Davenport to Narcoossee . Please update your system so this doesn't happen to people and then we have to pay more money that we actually budget !!!

Nothing to improve. Great facility and location. Very helpful staff.

UHaul team was great and easy to work with

Amazing experience and customer service!

n/a

Excellent customer service pretty quick

The delivery was super easy

Easy access, very professional staff., clean and well maintained. Most strongly recommended!

Great staff. This facility has everything you need to rent or store your stuff.

Working with U-Haul at this particular location was a joy. I couldn't have asked for a better experience. All members of the staff were always pleasant to work with and very helpful. They were courteous, professional, and kind. I loved the facility, and am a little sad to have to leave. The prices, in my opinion, were reasonable and actually lower than most of the other storage facilities in the area. The only reason we're leaving is because we need to cut our monthly expenses and so we moved our stuff into our garage.

Check-in took an extraordinary amount of time. I was unable to check out online. Otherwise a very good experience.

This facility is well secured very clean so much so that I never use public bathrooms and I had to go and I was really really impressed. The staff is amazing thanks Leo and Scott I believe that’s the managers name

Extremely attentive and professional staff looking to deliver stellar customer service!!!!

Would definitely be my first choice for storage needs and truck rental .. they have every item you would ever need for a move

It’s convenient rent a truck you have to return the truck. What better place to return the truck then where you’re storing your belongings. Perez is a great staff was friendly.

Never had an issue. Unboxed all of my items and everything is gre

The attendant that helped me check in to my storage unit was extremely helpful and thorough walking me through the process.

employee took the time to complete my needs even when they were very busy, cudos!

Very clean and secured. Great place to rent

Excellent customer service from everyone. Hard workers. Always willing to go the extra mile. I’m thankful for all of you.

Staff were responsive and responsible. The storage facility parking area was well designed (convenient and easy to unload and load staff. The rate is reasonably priced.

Nice people and perfect place

The staff was always super nice and very helpful!

N/A

Staff was super professional and friendly. Most strongly recommended!

The staff were exceptional

Staff was very helpful in my Florida move!!!

Super clean and convenient.

Shawn and all staff members have great customer service skill..

Well all,thankS you,Blessings

Staff was cut and dry. They could have been friendlier. Other than that my storage experience was alright.

Great!

Mary was excellent in her customer service. She was knowledgeable, helpful and made the entire process smooth.

Staff was very attentive and made Sure that we’re good

I choose to return to this facility even though it was further away from my house. This facility is great so return to store my stuff

I've never seen a Uhaul truck in such a good condition, incredibly clean ! Staff super helpful, knowledgeable and with a great attitude!!!

only issue i saw was that other customers left things by entrance of the storage area. and has some issues with the alarm.

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Shawn was very polite and explained everything to me.

I would most definitely utilize this facility and their services again. Extremely professional Team and they made what is most definitely a stressful time easy and seemless. Thank You!!

Everything good

Great service,secure clean facility helpful staff

Very nice well structure. Very polite super support. And super Clean manager. Is awesome.very nice patient. Well spoken. Very professional she was very neat Spence if Humor. Gorgeous. Excellent $

Thanks Shawn. Pleasure to deal with. Will use you again for next opportunity.

Assigned a unit that was not easily accessible...long long walk. Not impressed with manager that wears her pants hanging halfway off her butt! Not professional at all!

The lady who check me out over the phon was very nice and very cooperative Please inform her she is good

Simply excellent everything....

Taylor was super great!!

Everybody there was very helpful, walked us thru the process and made it very easy. The building is kept very clean and our unit was in perfect condition, nice large elevators. Very nice overall!

Great service and they answered all questions for us! What a smooth great experience it was for us especially after a long day of loading! Thanks team!

Keep up the excellent service !!!!

Great storage facility that is brand new! Staff was super helpful both moving in and moving out.

Great service, very friendly and professional.

Very nice facility and I would use this place if I needed to in a second

All good.

Great serves.

Very friendly staff. Would definitely use the facility again.

the convenience of renting the storage unit online was super easy and didn't require any travel to the location until the time to fill the storage unit.

Excellent

El servicio es excelente al igual que el personal. Estamos muy agradecidos.

Customer services is awesome

The rep that helped me was very knowledgeable and friendly. I had a great experience.

Shawn the GM made a mistake on my account, than I had to come out of pocket at last minute because of an error he made. Was told I would get a call back from Shawn and never did. Communication is bad.

No comments

Facility is great. Very well maintained and security. Staffs were really professional and helpful. They were really nice.

Exelent costumer service ,and very courteous

El unico contra tiempo fue porque no estaba la persona que tenia que entregarlo.De 10:30 Am fue a las 11:30. De lo demas el almacen fue un servicio excelente.

Very friendly and efficient. Clean facilities.

The service I received was more then what I expected and the staff was amazing.

The employees were very professional and kind. The process was very smooth. Thank you. 😁

Good security, facilities are great

New location. Everything went very well