The truck I got was full of trash in the back and full of boxes, I could barely walk around. Customer service hung up on me multiple times or redirected me back to the main menu. The tank was quoted at a “quarter tankâ€. It was on empty within 5 mins of driving. Worst customer service ever
Matthew S.Customer Reviews for U-Haul Moving & Storage of Lake Nona
Testimonials From Recent Customers
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*** BEST LOCATION , FACILITY AND STAFF IN ORLANDO SO FAR ***
DANIEL V.Great
MAMIE L.Everything was wonderful my u-haul pod arrived 2 weeks earlier then planned which was a great surprise. The San Diego/National City team were top notch organized with all information and instructions. Thank you u-haul for making so easy and a great experience.
Eleanor E.Doing business with this U Haul location is fantastic. I am always treated with friendliness, humor and respect. Your staff (including the folks who work outside on the trtrailers and vehicles) are exceptionally friendly. When I go into your location I feel that I am dealing with friends, not business associates. I cannot rate this location hgihly enough. Great Staff and Great Experience.
David N.When I reserved the truck online I selected to pick it up at 1:30 pm. Somehow it got changed to 9 am and then was canceled when I hadn't picked it up within the designated waiting period. I spoke with some woman at the number in the "Your reservation has been canceled" email. She was incredibly helpful and got the truck reserved for me again at the appropriate location. The staff at the location were very friendly and helpful, too.
STEVEN C.N/C
ANNMARIE C.Easy, online experience. Available units were displayed to include actual location in building. Same day use, clean and ready.
Michael S. | Online Move InThe general manager and the staff was excellent ! Would highly recommend
Kiera S. | Overall ExperienceGracias
Pieter H.Always helpful and very friendly
MARCUS R.Excelente servicio
PEDRO M. | Overall ExperienceQuick pick up and drop off. Easy transaction.
THOMAS A.The owner Shawn burned me for $27 dollars. I filled the gas tank up and was only under contract for 7/8 full. The gauge was slow to show full and he told me why and stated don't worry about the gas level even after showing him a credit card receipt for gas purchase. Very under handed and unprofessional.
JOHN W.Overcharged on the delivery fee and no one at the local facility was able to assist. Was charged 99$ on the delivery to unpack my goods and then was charged again when the empty boxes were retrieved.
Kevin B.Actually have the equipment you claim to have when making reservations.
Mark Z.I have one complaint - they nickeled and dimed me on the gas. Given the gauge, you couldn't tell if it was as full as it was supposed to be, so they hit me for $10. I mean $10 isn't the end of the world, but it was somewhat off-putting. Kind of like charging me for a glass of tap water - it just seems petty. But it was only $10, so I can't say it was a huge issue.
CHRISTOPHER P.This place is awesome clean and very inviting would recommend anytime
HEATHER L.Todo bien sigan asà gracias
NELSON R.From the first call to make a reservation until I returned the Van, everything was beyond I expected. Will rent again from this location and I'm recommending already to my friends and peers . Kudos, job well done.
DOMINGO P.I only have one problem. I was charged $20. for gas when I just put $15 worth of gas at the 7/11 right down the block. I was told to leave the truck in line and they would check in later. They should have checked that truck with me there and not after so they can charge my card for gas that I had already put back into it. I hope you can look into this and refund my $20. Gracias
MICHAEL C.You forgot to include the dolly I paid for. But other than that, everything else was pretty good.
Noah J.Awesome people Great customer service
juan m. | Overall ExperienceI am disappointed because whenever i deal renting the room I did not ask for insurance. I remember that I said to attendant Anita that I wouldn't have insurance. Whenever I request to return the amount, manager store told me that could stop charging since that time but no as rate..... Seems to me that it is unfair.... I still waiting that a big company as UHAUL authorized a refund about my request. Gracias
eduardo b. | Overall ExperienceGreat customer service.
CHRISTOPHER H.Atendimento very good
GERSON V.The UHaul app doesn't work when it asks to add a clean picture. It fails to add the picture when you take it. That's all it needs to fix.
Shane H.The only thing was the charger ports in the truck were not working, those are essential when driving far distances.
VENISE L.Excelente customer service
JUAN M.Clean facility, two restrooms ..always very clean, staff is excellent...friendly -helpful -professional. Good location, all kinds of vehicles and equipment to rent for my move as well as boxes and accessories to buy.
Patrick M. | Overall ExperienceAll good
Mark W.Primera vez que utilizo sus servicios y me parece todo muy bien incluyendo el trato con amabilidad y respeto....muy agradecido
LEONARDO R.Vehicle should have had accessibility to charger for phone. My cell battery went dead and I had no way of charging it.
RITZIA T.Not all equipment reserved and confirmed was at site. Vehicle carrier was rented out instead of being available as promised.
RICHARD D.The girls were great!
DUANE T.More options for drop off in Orlando 31 miles is an hour long trip.
DAVID O.Karina has been very helpful and pleasant. She goes above and beyond every time.
RUDOLPH G.Super fast, friendly and made return super easy
luis M.Easy and quick!
LUIS M.The workers are excellent
CARLOS E.Went a total of 15 miles put in $10 worth of gas which put the gauge over where I started and they still charged me eight dollars more for gas did not find this out until after I received my bill
LOUIS H.I received a $21.30 charge on my credit card for damage repair. Six months later; no way. There was no damage on the trailer when I dropped it off at this location. Please remove the charge from my credit card or I will. I would appreciate that you give me credit instead of me contacting my credit card company to remove the charge; it's the principle. Also, they were very unfriendly and rude. I am the kind of person who will give go out of the way to give someone a "way to go", but not here. Thanks, Jim Wright 256-479-8899 cell
JAMES W.Excelente
TONY O.Great place to place belongings in storage i recommended them to anyone!!!!!
Charles P. | Overall ExperienceDespite the storage unit being inside mold somehow grew on everything in the facility. I had to dispose of my bed, chair, and couches and am currently having to deep clean everything else.
angelina v. | Overall ExperienceGreat check in process, move in was super easy and went very fast. Nice facility, I feel my stuff is secure!
Kelly R. | First ImpressionsThe staff was very nice & helpful
Samantha T. | First ImpressionsEntire staff is amazing and very friendly. The facility is always clean and secure.
Neil G. | Overall ExperienceDuring our move down, we used U-Boxes, a trailer and rented a storage unit from the Lake Nona location. The staff, especially the manager was phenomenally helpful and attentive. The inside loading bay, outside loading dock, and great service makes this the MOST convenient storage location I have EVER used!
Alex m. | Overall ExperienceVery pleasant and answered all my questions
LETICIA G. | First ImpressionsLovely place, clean, spacious, well maintained, friendly and helpful staff. All around a great place to go.
DIANA J. | First ImpressionsGreat place, great management other than some in OBT area. Reasonable and compassionate management, professionals and courteous workers. Reasonable price!
Anne D. | First ImpressionsSuper nice employees. Even though they are really busy they keep their composure and try to help everyone.
lisa m. | Overall ExperienceExcelente customer service, friendly staff and clean facility. I will definitely rent again.
IRIS S. | Overall ExperienceThe staff was amazing, very helpful and explained everything in detail. Definitely going here again!
Marie C. | First ImpressionsExcellent service nice and clean
roberto v. | Overall ExperienceIn that specific area I've seen few storage facilities. I did my homework in all of them and by far Uhaul was the more convenient in price, options offered and space (they're the tallest). And in this specific location I can see the vehicle fleet available and much more.
erick r. | First ImpressionsSuper helpful staff. You should advise how to open zip tie. You should slice new lock pkg. Open so new rental does not struggle. Clean and well maintained.
KEN M. | First ImpressionsPersonal amable
Jose P. | Online Move InEasy going
Jennette N. | First ImpressionsFacility is new, very bright and at an excellent location.
NASSIN D. | Online Move InKyle who helped me with everything was knowledgeable, super friendly and extremely helpful.
VIRGIL K. | First ImpressionsLas entradas y códigos de accesos con las alarmas me parecieron complicados. Por todo lo demás muy buen servicio y organización.
Lourdes M. | First ImpressionsLa muchacha súper amable explica todo bien detalladamente
Carmen S. | First ImpressionsGreat staff very helpful best uhaul I've ever been to!!!! Recommend them to any friends and family!!!!!!
Charles P. | First ImpressionsIt was very busy each time I was there to get moving supplies, pick up truck, move to storage - however the employees were very helpful to all I observed and they checked in with those in line so they knew next steps. Very nice job!!!!
DEBERA O. | First ImpressionsThank you for your assistance Shawn Cavara
Diane L. | First ImpressionsVery friendly people,am very pleased with everyone
JOSE U. | First ImpressionsLa joven que me atendió fue toda una profesional muy amable atenta excelente servicios les felicito por tan capacitado personal Gracias
Ivette S. | First ImpressionsVery nice and helpful staff.
lisa m. | First ImpressionsDirty and overflowing garbage in storage area.
Mark H. | First ImpressionsStaff at both Antioch Il and Orlando Lake Nona Florida were fantastic they all exceeded our expectations.we will definitely recommend both locations in the future
LAWRENCE L. | First ImpressionsI have been so happy with the friendliness and helpfulness of the uhaul staff! It really is a nice place.
Linda H. | First ImpressionsQuick service, person was friendly and answered any questions I had
Brian B. | First ImpressionsAll my experiences with uhaul have excellent.
Valerie R. | First ImpressionsTeammates were efficient and communicated clearly. Facility was clean and easily accessible.
Charles m. | First ImpressionsSecond time i use you folks for my storage needs. Thanks for the nice facility.
John B. | First ImpressionsGreat staff and manager.
BRIAN V. | First ImpressionsThe representative that set up my reservation was superb and made the experience easy. The staff at the location of my unit are very efficient and professional. The only feedback is they need more attendants. There are long lines and it bites into the time people have when moving and trying to get where we're going.
RACHAEL D. | First ImpressionsN/C
Lamar W. | First ImpressionsI choose to return to this facility even though it was further away from my house. This facility is great so return to store my stuff
michael h. | First ImpressionsShawn was very polite and explained everything to me.
sheri c. | First Impressions