Customer Reviews for U-Haul Moving & Storage of Lake Nona

Clasificación:

5.0

Excelente

Clasificación:

5.0

Great Customer Service from beginning to end. Gracias.

Clasificación:

3.0

Short staff , only one employee at checkout , took me half hour to check out . Waiting on long queue line . How can one employee run outside in to vehicle inspection and inside paperwork ? Please provide enough staff for smooth operation so you milk make customer experience better so you can go long way .

Clasificación:

3.0

We reserved two furniture dollies but when we picked up the van we were told they had none available. Not sure why they are listed if the sore doesn't have enough of them available for demand. Very poor service because of this.

Clasificación:

5.0

The employee who help me went above and beyond. His courtesy and customer service were in another level.

Clasificación:

5.0

exellent

Clasificación:

5.0

Very nice place I love it

Clasificación:

5.0

I am glad pictures are already taken for the customer just to confirm when we pick up the truck.

Clasificación:

5.0

The online reservation system didn't know the installer started at noon, and let me book something at 8am or 9am. So, that needs to be customizable by the local manager, which otherwise causes longer wait times for the customer trying to work their own schedule.

Clasificación:

1.0

The truck was very shaky and it was hard to switch gears within the vehicle so trying to drive was hard.

Clasificación:

5.0

Your staff are the best.

Clasificación:

5.0

As a health care professional I have moved several times in the past couple of years. I have never received such exceptional customer service like I did at the Narcoossee location. I was worried about the long trip up north while towing a car. Karina made sure I had a clean and well maintained truck, she gave me instructions on how to proceed with loading then returning to connect trailer. I felt comfortable and safe. I recommend Karina for a regional manager position, as a nurse leader I can see management talent a mile away. Karina would be an exemplar team leader. Thank you Karina !!! We made it to NJ:)

Clasificación:

5.0

Have more trucks available for One time trips.

Clasificación:

5.0

None you guys were amazing specially the team member that did my check out. Amazing Customer Experience Hands Down.

Clasificación:

5.0

Great service

Clasificación:

5.0

Great service

Clasificación:

5.0

Overall, the services was great and excellent customer services. I will rental another service again and recommend it to friends and family.

Clasificación:

4.0

The unexpected price increases were an issue. Two Times I have to call and make sure they were charging my auto payment method. Other than that I was great to keep my staff save.

Clasificación:

5.0

This is the best storage experience I've ever had. Nothing more to say because it really couldn't have gotten any better. Well run and clean facility.

Clasificación:

5.0

You guys Rock!!!👍🏼

Clasificación:

5.0

Verdaderamente cada personal me dio un buen servicio no tengo nada que quejarme y el storege siempre limpia Gracias 🙏🏽

Clasificación:

1.0

I broke down and they would not release the contract to switch out for a new vehicle and they still have not refunded me yet

Clasificación:

5.0

quick and easy

Clasificación:

5.0

Feliz año 2023, siempre adelante, gracias.

Clasificación:

3.0

Uhaul could make sure the truck is in good condition before releasing. The truck I had smoked, the gas needle was deceiving so I ended up spending more for gas than I needed to. Which uhaul didn't acknowledge that I spend over for gas. Also the truck hesitated to crank several times but I got charged over a 100 dollars for crappie service.

Clasificación:

4.0

Hitch did not have wire bracket installed. Wire was just hanging. No one told me it's extra.

Clasificación:

5.0

Great customer service!

Clasificación:

5.0

Very friendly staff, very clean environment and the initial process was smooth and easy. Thank you for hiring staff that are courteous and professional. I was very satisfied with my experience.

Clasificación:

1.0

They tried to scam me out of an additional $50 once the bill showed up.

Clasificación:

5.0

My unit was clean Easy access to get into the main entrance. Staff courteous and friendly. My stay at u-haul was a very pleasant one. I would recommend this one to anyone.

Clasificación:

5.0

Went as expected. No problems. Nowadays that's hard to find. Gracias.

Clasificación:

5.0

Thank you for the excellent customer service and the reliable clean trucks. We look forward to doing business for many years to come. Karen Clark Elite Luggage

Clasificación:

5.0

Customer service was excellently

Clasificación:

5.0

Everything was great process

Clasificación:

1.0

Delivered to the wrong place. Did not get access att he date promissed. A lot of my goods were damaged. I went on site one day and my box was moved. I had no access to it. I lost a total of 5 days. I called customer service and they said a ticket was made for the issues of losing 5 days and someone would call me. No one did. I told the onsite rep that I was done with the box in Nov 14th. I continued to get text,calls, emails, and finally a letter telling me I was late on my monthly rental fee and I would be assesed at 15 late charge. Then I got a letter telling me I was going to get a $50 late charge and a lien would be put on my stuff. This really did not matter to me because my stuff was already out, however I called and a ticket was placed for this and again, no one called. I finbally got the letter and had to go to the Uhaul and get it resolved. The Customer service rep at the location of Narcoossee never closed out my reservation. I would still like to talk about this, but I am sure no one will call me. I am a stand up comedian. This will all fit well in my act. And I plan to use U-haul by name.

Clasificación:

5.0

The UHaul Team was excellent. I reserved a trailer but unfortunately it ended up being too narrow. The team quickly assisted in getting a different trailer with no questions which ended up being cheaper. That's how customer service is done!!

Clasificación:

5.0

Nice staff, thank you guys.

Clasificación:

5.0

I love the place everyone it's so nice and helpful ☺️

Clasificación:

5.0

Keep doing what you are doing

Clasificación:

4.0

Truck with a heavy mechanical noise, AC don't get cool.

Clasificación:

5.0

Please convey our deepest gratitude to the young lady who was working the closing shift on Thursday night for us. She stayed open past 7 pm to make sure we got our UHaul (we were coming from the airport and had to get to Lake Mary that evening). She was so nice, sweet and beyond helpful. We came to Florida because my dad died and we were cleaning out his apartment. This UHaul was such a blessing and was such a lifesaver! We couldn't have gotten through this weekend without it! Also, thank you for making the return process so easy! It gave us plenty of time to get a Lyft back to airport! Highly recommend to all! Thanks again!!!

Clasificación:

2.0

My reservation for the cargo van was canceled twice and the location that canceled my cargo van rental canceled my reservation on my pick up day 2 hours before my pick time and 30 minutes before they closed so I was unable to resolve the issue in a timely manner. It put me in a bad position and I was forced to substitute my rental last minute for a truck that I did not need or want for my move. While Im thank that uhaul found me another rental I do believe you need a better system in place that will protect your customers from having there reservations cancelled last minute. I don't believe it's fair to promote something you don't have just to secure a customer. I was put in a bad position after my reservation was cancelled 2 hours before my pickup because I didn't have time to look anywhere else for a last minute van pickup because every location was closed.

Clasificación:

5.0

The absolute best experience I've ever had using a UHaul facility. The staff are super responsive and courteous. They also helped me figure out the UHaul app so I could hire same day workers to help me unload my trailer. It is always kept clean and there are always trailers available when I need them.

Clasificación:

5.0

Hi. I enjoyed my stay with uhaul very much! It's always nice and clean, and the people were friendly - staff and customers alike.

Clasificación:

5.0

Overall, for the short time that I rented the unit, I can say my experience with the staff was Amazing. They was not a day that I walk in asking questions, more than one staff where always wanted to help me, they are all well qualified, educated always willing to help. They make my experience even better when I was ready to move out, the truck was available to pick at another location within an hour drive, one off the staff step in helping one another on Thanksgiving eve to make sure that the truck was available to pick up @ 8 AM on Thanksgiving day, which was a holiday. I had a very bad experience with the Uhaul on Eagle Creek, OBT where they missed advertise the free month promotion, it's awful over there. Gary , the assistant manager over charge my card fir 2 months and I never got my refund back. I will recommend the Narcrossee Uhaul to others because the staff there are well trained and it's a friendly atmosphere.

Clasificación:

3.0

With the exception of my move out day, the total experience was average, nothing to write home about - transactional. On my move out day, the manager and the person on the lot, were attentive and customer focused, great! (I am sorry I forgot their names. Morning crew).

Clasificación:

4.0

PROs: Units and hallways clean and were well lit. AC always works. Staff were always helpful and friendly. Only con: Not but one service elevator.

Clasificación:

5.0

Great staff and easy access. Employees were very helpful from the manager all the way from top to down. Great to have a propane station that was quick and knowledge all. I would definitely do it again. Thanks.

Clasificación:

5.0

Very nice facility but people setting of alarms were not responded to

Clasificación:

2.0

I was missing to toots my husband belongings his working was all gone,,next time I’ll do my research before but thank you for the ones I could safe

Clasificación:

5.0

Excellent facility and check-in staff was super -helpful and friendly!

Clasificación:

5.0

All the team are very nice.

Clasificación:

2.0

No lights when I moved in facility. Very hard to move a one bedroom apartment with NO LIGHTS!!! Also I had to travel to another location prior where my reservation was canceled!

Clasificación:

5.0

Convenient, clean, easy access

Clasificación:

5.0

Excelent service. Clean and nice please

Clasificación:

5.0

Buen servicio me encando excelente muy hablas las personas

Clasificación:

5.0

I stored my whole apartment for a few months at the Narcoossee location lol, it was the most smooth and most beautiful experience! I preferred the 1st floor but the size I needed, only 1 was left and was on the 3rd floor. It didn't feel any different! Extra large elevator, spacious hallway made transporting my stuff so easy! I got to know the friendly staff, they was very helpful and friendly, SHOUT OUT TO KARINA & IRIS for going above and beyond! It gives me great pleasure to write a review and this long lol! Moving can be hard work mentally and physically it's never easy. Thank God for people and great places that's put in your path to assist along life's journey! Good luck everyone! Grace

Clasificación:

5.0

The manager and staff were very professional, friendly, and helpful.

Clasificación:

4.0

I had to take a storage unit 12 miles away from my intended location due to the Winter Park location constantly being full. On Sunday, you guys aren't open until 9am, when most people need to get things done on the weekend, and 7am would have been better. The Lake Nona location I had to accept instead of Winter Park didn't open until 9:20am because the staff was late to work. The Winter Park location compensated me for making me, my boyfriend and the 2 manual laborers I hired for 9am, so that helps, but the Nona staff shouldn't have been that late. I appreciate the compensation on the truck in return, so at least you guys tried to make it right. I would use Uhaul again in the future.

Clasificación:

5.0

Moving can be very stressful, but it was great to meet a nice staff. Karina is extremely pleasant and helped me set up my storage unit. She is an excellent team member and provides 5 star service. Overall great team work at this Uhal location with all staff.

Clasificación:

5.0

Victor was excellent.

Clasificación:

5.0

Mr. Shawn manage an excellent team. I can see he is an excellent Manager and very easy to work with. As a professional of 22 yrs. Traveling to many countries I can stop right away an excellent team. Mrs Taylor stone was fast, accurately did everything within 20 minutes. Mrs Katrina was courteous. Bravo Mr Shawn you an awesome team

Clasificación:

5.0

Shawn and his staff go above and beyond to help there customers. If needed again I would use there facilities before anywhere else.

Clasificación:

5.0

Karina was great.

Clasificación:

5.0

El personal de estas instalaciones tienen muy claro, cómo satisfacer las necesidades de los clientes. Siempre nos proveyeron ayuda en todo momento. Excelente grupo de trabajo. Son los mejores y en especial la chica qué brinda el servicio de mantenimiento en los pisos de almacenamiento. The staff of these facilities have very clear how to meet the needs of customers. They always provided us with help at all times. Excellent working group. They are the best and especially the girl who provides the maintenance service on the storage floors. Please keep up the good work.

Clasificación:

5.0

Muy limpio , empleados muy serviciales.

Clasificación:

5.0

Mantener el profesionalismo y servicios al cliente.

Clasificación:

5.0

Staff was exceptional

Clasificación:

2.0

They messed up my mileage. I drove less than 20 but they charged me for 60. I won't be renting a truck here again.

Clasificación:

5.0

Definitely, I recommend U-Haul, everything was excellent. Staff very helpful and professional. Access and office hours very convenient.

Clasificación:

5.0

The rep who checked me in was fantastic; Very friendly and helpful. I can't recall her name but I appreciate the kindness.

Clasificación:

5.0

Only they need to have trailers that can go to other states!!!! Like motorcycle ,ECT.

Clasificación:

3.0

on 2 occasions I could not access my storage! once a damaged elevator, and then some furniture crossed on the first floor blocking the freight elevator

Clasificación:

5.0

The best of the best.

Clasificación:

3.0

the place was very hot... I seem to read that it was temperature controlled

Clasificación:

5.0

The lady’s working there were all amazing and super helpful.

Clasificación:

5.0

Victor was SUPER Friendly and efficient, He took the time to explain every detail.

Clasificación:

5.0

The storage facility was easy to access, brightly lit, secure, clean and had enough carts

Clasificación:

5.0

Good job

Clasificación:

5.0

Very clean establishment!!

Clasificación:

5.0

No words can express how wonderful the management team is on this facility!

Clasificación:

5.0

Facility was always well kept and the staff was true professionals. The young lady that was responsible for the up keep and cleaning of the building was the best I have ever seen. 10++++

Clasificación:

5.0

With the rate change it was to much for me so I went else where

Clasificación:

5.0

Would recommend. Would rent again

Clasificación:

5.0

Great staff and very clean

Clasificación:

5.0

El personal de este centro es profesional, muy atentos y serviciales. Gracias por todas sus atenciones.

Clasificación:

5.0

Great service Kenisha

Clasificación:

5.0

This facility has the nicest staff.

Clasificación:

5.0

Every personnel at this and every UHaul location are very helpful and accommodating. Carina was excellent.

Clasificación:

4.0

The price Got to be too expensive

Clasificación:

5.0

Would be better if you prorate monthly fees in that way you get any return when you do not stay the whole month Some competitors do this Thanks

Clasificación:

4.0

The one issue was the facility having only one elevator. It gets busy with several people moving in at the same time. Everything else was easy.

Clasificación:

4.0

The only problem I had was the storage I reserved was not available. So was it bit of an inconvenience. But other than that the facilities were clean and the staff was super helpful.

Clasificación:

5.0

Easy, online experience. Available units were displayed to include actual location in building. Same day use, clean and ready.

Clasificación:

5.0

The general manager and the staff was excellent ! Would highly recommend

Clasificación:

5.0

Excelente servicio