Comentarios de los clientes para U-Haul Moving & Storage of Lake Nona

This was my first time using Uhaul, and it was a great experience. I will be making another move in late January 2021 and will use this same Uhaul location from my rental. Site manager very professional and approachable. Right man for the right job.

Excellent experience with this UHaul facility...clean, friendly, well staffed and well run.

The truck was not there. I had to drive 30 minutes away to a different location to pickup and return. I am not happy

Kelby assisted us above & beyond in getting my reservation. He was very helpful since it is our very first time to use uhaul storage. He even showed us where to park the truck, use our card access and even find time to help us find our way to our storage area. He also made sure we get what was offered online. Thank you Kelby for making our move easy to dealt with. Moving is so stressful but helping us yesterday made our day a great one after all.

Staff was often rude and not helpful.

Everything went very smoothly until I wanted to ask a question before visiting my unit for the first time. I wanted to know if dollies were available to transport my goods from my vehicle to my unit. I called the number on my contract, which was a local area code, but my call actually went to the national level. I was put on hold for over eight minutes and when I was waited on I was given inaccurate information. She said that dollies were available for $7/day. Actually, they are available and they are free of charge. Otherwise I was very favorably impressed with the ease of renting my unit, it’s cleanliness, availability of clean restrooms, drinking water, and, of course, dollies.

Hi, I live by Millenia mall. I made a reservation online to the first available Truck 20 . I went to JOTa cars at 11am sharp to pick it up . The system said they had one available , got there there was nothing available. Then I got sent to another one close by and they didn't have one available . Then I got sent to this location and finally I got the truck that I reserved. Now I have to drive more miles with the truck because I had to drive from the location to the Millenia more miles more money and then yo Davenport . Then from Davenport to Narcoossee . Please update your system so this doesn't happen to people and then we have to pay more money that we actually budget !!!

Nothing to improve. Great facility and location. Very helpful staff.

UHaul team was great and easy to work with

Amazing experience and customer service!

n/a

Excellent customer service pretty quick

The delivery was super easy

Person in charge is rude.

Great service, the only issue I had was the length of the ramp on a 26' foot truck. I felt like it was way to steep (at least on this particular truck) than previously rented trucks. I'd also mention the size of the dolly it was pretty sub par for moving large house hold items that most homes contain, the dolly received was something for small office boxes....Not furniture, washer/dryer, etc...Again, staff and experience AWESOME...just maybe check those things out.

Local staff and facility are great, but you need to fire your programmers. The systems and the app are crap. It's been like this for awhile and not getting better.

The unit was dirty and has insects

Made reservations to pick up at this location in alafaya when I get there they said they didn't have it for me and didn't offer a solution the first time around. They had many trucks parked and I had a reservation since 10/28 and not a truck available for me. After pleading with rep Had to drive to another location to get a truck

The facility is spotless and the staff is uniformly pleasant

Staff was friendly and efficient

Easy access, very professional staff., clean and well maintained. Most strongly recommended!

I ordered a 10 foot long truck several weeks before I needed it. The location (Lake Nona Storage) sent me to another location which added time and miles to my trip. I will look at other options than U-haul with my next move

Looking at the truck I realized I needed a bigger truck. The person assisting me went above and beyond trying to find options.

I rented a trailer, but I had problems with the signaling lights, they did not work at night, I was left with the disappointment of if they rented it to me bad or it was damaged in the course of the day.

Todo el proceso y la atención fue excelente

The very best haul store I have been in. Neat, clean and friendly employees

Excellent service and customer care.

At least the personel that take me we're very nice and willing to help

All management and staff were excellent and courteous throughout...would absolutely recommend!

With such a great staff and well organized location I'm not sure if you can improve this location....

superb service fast and easy. People, please make sure you take advantage of registering online and checking the truck online it cuts the waiting time.

Great staff. This facility has everything you need to rent or store your stuff.

Fast and easy

This location has staff around but no one Acknowledges you!! It' also took 4days before they closed my truck out .. which I had to call and ask why I hadn't received my invoice!! ..Poor service

The rates are not accurate. They announced 79 cents a mile on their website and charge 99 cents a mile.

Nothing, all was great! Kyle & Jay went far & beyond to help me after some set backs I had during the moving. Very satisfied customer. This location is 100% recommended.

Unsure why sometimes there's three employees at the counter and other times theres one with a line of customers 5 long

Answer the phone even if you have customers waiting. I would rather have someone answer and be put on hold than listen to it ring over and over, and then get transferred to an automated web of pain!

I rented a 26' truck for the day. Check in was really simple and fast which I appreciated. At the end of the day when I was done is when everything went wrong. I got in the truck to take it the gas station and then back to the drop off location and it wouldn't start. After several attempts to try to start with no luck I called this location for assistance. The uhaul employee answered the phone “thank you for calling uhaul, please wait on hold” and put my call on hold before I could even say one word. I sat on hold for over 30 minutes with no one ever picking up. I ended up calling a friend and asking them to give me ride to the uhaul location so that I can tell someone there and pickup my personal vehicle. When I arrived I informed the gentleman behind the counter that I have been sitting on hold for over 30 minutes stranded with a broken down truck. His response was “well we have been busy”. I almost lost my cool but didn't. I told him I was done with the truck but it won't start and they needed to send someone out to repair it and pick it up. I told him I couldn't fill the gas back up as I couldn't get the truck to start. He told me that he wasn't going to bill me for the gas and that he would arrange to have the truck picked up. He also said that he was going to notate my account to prevent anyone from charging me for gas. I just received my bill for the truck and low and behold I've been billed $63.00 for the gas. This to say the least has not been a good experience.

Excellent service and the process was extremely easy. Shipping rates much lower than competitors. Thank you!

Easy and good experience. Need Apple Pay.

It nearly impossible to get a human being on the phone, as I typically averaged at least 10-15 minutes on hold each time I called. When I did reach a customer service agent, it was difficult to get an accurate update on delivery ETA.

Taylor made the check in super easy and quick. She is an asset to the company. Will definitely rent from there again.

Website would not allow me to return the equipment, location data was on and browser allowed location to be used

The truck I rented did struggle a little at times including stuttering and steering wheel vibrating. However the experience was very positive over all. We were in a pinch and needed a truck on short notice. Taylor was able to assist us perfectly with that.

My vehicle was not ready when I arrived. I should get $50

I asked for a car size and the car was not there but They were very kind and helped to solve.

We were charged after 14 days $590 for 300 miles that were not used. We rented the truck for a 2 hrs and 30 min drive back and forth from Orlando, FL to North Port FL. Initially we payed $310 which were paid on the pick up day. Tolls and gas were separated, truck was dropped off with the same amount of gas. My Dad called and complained about it, he was told that he drove 300 extra miles which did not happened. He is on vacation in PR and was charged $590 unacceptable!!!

My truck had a major failure and the fuel cost was very uncomfortable and expensive for a few miles, I made the claim and apparently they do not think to do anything or I am unaware of the matter.

This experience was absolutely fantastic, above and beyond my expectations!

My experience, customer service and pricing were all great and I cannot think of something that needs improvement at this time, Thank you for your service and consideration.

Uhaul called day before delivery stated we were one one the first drop off stops between 9-12 but probably closer to 9:00Am, so we drove an hour to make sure we were there when boxes arrived so 11:00am rolls around I call and was informed that the computer stated someone called me and drop off time was 12-4pm. No one called, I explained this and she couldn't tell me who put note in computer said she would try to get them dropped off around noon, she said their was only 3 drop offs before mine. An noon someone from uhaul called stated they were just waiting on a truck to come in and she would be on here way and it wouldn't be long. It was almost 3.00pm when they finally arrived. The frustrating part is I could have worked in the morning if someone would have called to correct drop off time. I used u boxes before when moved boxes to Florida it was a great experience but have to say was very disappointed with this time. Your people should communicate proper drop off windows and not put false notes that they talked to client.

Ramp on a trailer is in bad condition, trailer was heavy to pull I think it was something wrong with trailer brakes

The truck unit was old even was clean and good AC

Working with U-Haul at this particular location was a joy. I couldn't have asked for a better experience. All members of the staff were always pleasant to work with and very helpful. They were courteous, professional, and kind. I loved the facility, and am a little sad to have to leave. The prices, in my opinion, were reasonable and actually lower than most of the other storage facilities in the area. The only reason we're leaving is because we need to cut our monthly expenses and so we moved our stuff into our garage.

Check-in took an extraordinary amount of time. I was unable to check out online. Otherwise a very good experience.

This facility is well secured very clean so much so that I never use public bathrooms and I had to go and I was really really impressed. The staff is amazing thanks Leo and Scott I believe that’s the managers name

Extremely attentive and professional staff looking to deliver stellar customer service!!!!

Would definitely be my first choice for storage needs and truck rental .. they have every item you would ever need for a move

It’s convenient rent a truck you have to return the truck. What better place to return the truck then where you’re storing your belongings. Perez is a great staff was friendly.

Never had an issue. Unboxed all of my items and everything is gre

The attendant that helped me check in to my storage unit was extremely helpful and thorough walking me through the process.

employee took the time to complete my needs even when they were very busy, cudos!

Very clean and secured. Great place to rent

Excellent customer service from everyone. Hard workers. Always willing to go the extra mile. I’m thankful for all of you.

Staff were responsive and responsible. The storage facility parking area was well designed (convenient and easy to unload and load staff. The rate is reasonably priced.

Nice people and perfect place

The staff was always super nice and very helpful!

N/A

Staff was super professional and friendly. Most strongly recommended!

The staff were exceptional

Staff was very helpful in my Florida move!!!

Super clean and convenient.

Shawn and all staff members have great customer service skill..

Well all,thankS you,Blessings

Staff was cut and dry. They could have been friendlier. Other than that my storage experience was alright.

Great!

Mary was excellent in her customer service. She was knowledgeable, helpful and made the entire process smooth.

Staff was very attentive and made Sure that we’re good

I choose to return to this facility even though it was further away from my house. This facility is great so return to store my stuff

I've never seen a Uhaul truck in such a good condition, incredibly clean ! Staff super helpful, knowledgeable and with a great attitude!!!

only issue i saw was that other customers left things by entrance of the storage area. and has some issues with the alarm.

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Shawn was very polite and explained everything to me.

I would most definitely utilize this facility and their services again. Extremely professional Team and they made what is most definitely a stressful time easy and seemless. Thank You!!

Everything good

Great service,secure clean facility helpful staff

Very nice well structure. Very polite super support. And super Clean manager. Is awesome.very nice patient. Well spoken. Very professional she was very neat Spence if Humor. Gorgeous. Excellent $

Thanks Shawn. Pleasure to deal with. Will use you again for next opportunity.

Assigned a unit that was not easily accessible...long long walk. Not impressed with manager that wears her pants hanging halfway off her butt! Not professional at all!

The lady who check me out over the phon was very nice and very cooperative Please inform her she is good

Simply excellent everything....

Taylor was super great!!

Everybody there was very helpful, walked us thru the process and made it very easy. The building is kept very clean and our unit was in perfect condition, nice large elevators. Very nice overall!

Great service and they answered all questions for us! What a smooth great experience it was for us especially after a long day of loading! Thanks team!

Keep up the excellent service !!!!

Great storage facility that is brand new! Staff was super helpful both moving in and moving out.

Great service, very friendly and professional.

Very nice facility and I would use this place if I needed to in a second

All good.

Great serves.

Very friendly staff. Would definitely use the facility again.

the convenience of renting the storage unit online was super easy and didn't require any travel to the location until the time to fill the storage unit.

Excellent

El servicio es excelente al igual que el personal. Estamos muy agradecidos.

Customer services is awesome

The rep that helped me was very knowledgeable and friendly. I had a great experience.

Shawn the GM made a mistake on my account, than I had to come out of pocket at last minute because of an error he made. Was told I would get a call back from Shawn and never did. Communication is bad.

No comments

Facility is great. Very well maintained and security. Staffs were really professional and helpful. They were really nice.

Exelent costumer service ,and very courteous

El unico contra tiempo fue porque no estaba la persona que tenia que entregarlo.De 10:30 Am fue a las 11:30. De lo demas el almacen fue un servicio excelente.

Very friendly and efficient. Clean facilities.

The service I received was more then what I expected and the staff was amazing.

The employees were very professional and kind. The process was very smooth. Thank you. 😁

Good security, facilities are great

New location. Everything went very well