El cliente no dejó un comentario.David F.
U-Haul Moving & Storage of Lake Lewisville
Lewisville, TX 75057
(1/2 Mile East of I35 on the corner of 121 Business & Main St next to QT)
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Customer did not leave a comment.Michael B.
The site and ppl were great!! The application that I used sucked. I had difficulty with checking the vehicle out and checking it in. They charged me for a Dolly I did not ask for rent or return. Also they turn in date was 24 hour off. They put a credit on my account for future use since noone could figure out how to credit my card back. The app needs alot of workWilliam A.
Great customer service!JALESSA ERICA H.
Amanda and Alyssa were both polite, knowledgeable and patient. The General Manager Tamera Scott shows genuine happiness and courtesy, thankful for my repeat business.Michael A. | First Impressions
The guys who worked there were very polite and helped me out. I would really recommend this location in the future. I used another location on I35 near beltline last time (1682 S Interstate 35E, Carrollton, TX 75006) and the mexican guy who worked the front desk ordered me rudely when I entered to "put on my mask" and were very surly and rude. That was not the experience with this location, thankfully. The guys at the location (811 TX-121 BUS, Lewisville, TX 75057) I used this time were very polite, very helpful and I give them a real thumbs up!CHRIS L.
Customer did not leave a comment.Brian H.
Customer did not leave a comment.Donna H.
Great customer service! The lady had me wait inside while she pulled my truck right up front because it was cold!!Tina C.
Customer did not leave a comment.FRANK T.
Customer did not leave a comment.Eric M.
Nothing. The rep who helped me was the best. Friendly, helpful, and super professional!SHANE T.
Nothing. Everything was smooth.LYNETTE GAIL M.
Customer did not leave a comment.KEN P. | First Impressions
Nothing...Great serviceJan D.
Make sure customers are aware they need to be present when the boxes are delivered. Tell them when they reserve the boxes, not when calling to confirm delivery. I had to call a family member during Covid Restrictions and hope they would be willing to meet the driver.Melissa C.
Amanda was great. Great Customer service.Miguel M.
Excellent service and surprises. Courteous customer service. Great location.FRANCISCO BETUHE C.
This was my third rental in 4 months and everyone was always so friendly and helpful. Thank you!Roxanne M.
Very professional and quick processLaTonya G.
Customer did not leave a comment.ELIZABETH V.
Customer did not leave a comment.STEVEN F.
Customer did not leave a comment.VALERIE H. | Overall Experience
Customer did not leave a comment.MARCUS M.
There were six of us waiting in the lobby at 4pm and no one available to help. Then I was charged for two days of truck rental when I only had the car for 5 hours. Lastly, customer service said I needed to contact the store directly about the inaccurate charges, but calls to the store reroute back to customer service, so I'm stuck on a merry-go-round trying to get this resolved.Destiny L.
Check all equipment before it leaves, just like you do when it comes in.RICKEY E.
Web site confusing. But overall experience very goodGary C.
Dealing with uhaul has been an overall aggravating experience. Poor communication from calling their phone number to physical location. Extensive wait times, poor billing practices and on and on. I would not recommend uhaul u-boxes to anyone. The little bit you save from other companies is not worth the aggravation.Cynthia S.
Customer did not leave a comment.Valencia S.
Customer did not leave a comment.STEVEN LEE B.
Customer did not leave a comment.Tamesha S.
Customer did not leave a comment.Luke H.
Customer did not leave a comment.Vidal F.
Customer did not leave a comment.MICHELLE L.
Customer did not leave a comment.Jan D.
Customer did not leave a comment.RICHARD GEORGE S.
My rental was to include a 10' truck and a dolly. The agent who helped me cleaned the truck as I waited in the lobby. The agent then told me the truck is ready and handed me my contract. When I arrived at my destination, there was no dolly in the truck. I had to move heavy equipment by myself. The next day I was charged $84 dollars for a missing dolly. Unable to talk directly to the desk attendants by phone, I had to go in to the store and speak to the manager. The Manager explained she would have to investigate the matter and "run the tapes" in order for me to get a refund. The overall experience was a huge inconvenience that could have been avoided by having the agent verify the customer has what is ordered on the contract.Rodney M.
Jonathan and the young lady that helped me we're amazing. I was so shocked how friendly they were compared to other storage facilities I have used. Jonathan had a great personality and I appreciated that with all I have going on around this move. I recommend them highly and appreciate their help.nadelya k. | First Impressions
Customer did not leave a comment.Cory S. | First Impressions
Checkout took WAY too long, even after I did early check-in and downloaded license. Also, only ONE person was working. I was at the store almost 1hour because of two people ahead of me . Did I say there was only ONE person working???John S.
They charge nondisclosed fees. They refuse to tell what fees are for. They charge an extra $98 on top of the agreed upon rental charge. Customer service is very poor. Its impossible to talk to a manager to resolve any issues. Location on 121 by quick trip are scandalous theives. They only want your card info so they can rack up the bill with unauthorized charges.Cheyenne R.
All the employees at the Lewisville facility were extremely helpful and very courteous. It made a tedious move so much betterSheila V.
Customer did not leave a comment.MICHELE T.
When I arrived at the location, the app kicked me out so I had to go inside and wait for someone to help me. The lady was very nice and unlocked the truck for me just to find that the dolly was not put back in place. So I had to wait more for her to go get a zip tie to lock it up as it was not needed. This was my 1st sign that the truck was not properly checked back in. The gas gauge was not at the correct gas level as indicated on the contract. When I returned the truck. I told the employee it wasn't correct. He asked if I had taken a picture implying I was not telling truth. I went 16 miles and the truck was at a 1/4 of a tank when I returned it (after putting gas in it). It doesn't take a genius (or does it) to figure out I wouldn't have used that much gas if it was at a 1/2 tank when I picked it up. The employee told me to go get gas or I would be charge extra to fill it to 1/2 a tank. I asked to speak to a manager and I was told she was unable to talk to me at that moment. This location is very much understaffed as I had to go look for employees when I picked it up and when I returned it.Zackalyn G.
Customer did not leave a comment.George H.
Dale was awesome, polite, professional!CYNTHIA BUSH K.
Customer did not leave a comment.Precious M.
The U-Haul rep that delivered our U-Boxes as well as pick them up was absolutely top-notch. She did an excellent job and provided us great customer service. She gets a 5 Star from us! Thank you!!ELIZABETH S.
Charging $40 for one hour additional is extortionwesclyn O.
Customer did not leave a comment.Joshua F.
The best offer wasn't prevented, I discovered that mysefRODNEY W.
Customer did not leave a comment.JOHN STEVEN H.
Well, first and foremost . You had some old short haired fat old lady that we as a nation calls â€œKarenâ€ at the desk. She's so concerned with masks she's literally utterly RUDE . She's so fucking rude that when the other employee steps in to assisted , mitigating the issue thus resolving it, the old short haired cat lady grumbling billshit rollednout. I came back and picked up my Reservation at 1 PM after the other lady helped. At this time I dealt with a manager and she informs me the grumpy ole short haired old lady is corporate. Lol. I own a business. I wouldn't let this old grumpy turd clean my shops bathrooms. And she's haggard and not good to deal with customers. She may be the best old short haired frump to be whatever. She never needs to see another retail customer. You've got a great management and operating staff there. Keep it up. I charge my propane tanks there often. If some one doesn't coach ole frumpy short haired grumpy when she's in a retail spot..... actually. I wouldn't coach her. I'd fire her. She's old and non employable. She's a risk factor even at this point. But she's old and grumpy. And unless she's produces 10x her salary, she's a liability. I'd fire her. But what do I know. I own a small business down the street. Thank your staff there for their help.Michael A.
The website to return equipment is very hard to use! I've had trouble with this in the past. It never finds my location and the button to return the equipment is never â€œclickableâ€ I always have to park the truck and then just drop the key in the drop box. The website never works for me.Maria H.
Stop waking my relatives at 6 am to verify my ID. Calling someone early has to change.Anthony M.
I use the storage unit as my warehouse for my event business. It allowed me to grow my business by giving me access 24/7.ALISA R. | Overall Experience
Customer did not leave a comment.LaTondra L.
Staff were friendly and helpful, rates were a bit higher than I was expecting, and the online quote also doesn't include taxes and fees.Christopher S.
Customer did not leave a comment.James P.
Customer did not leave a comment.Akira C.
Customer did not leave a comment.George B.
Customer did not leave a comment.GEORGE VERNON K.
This was not, by far, the closest facility for me. It involved extra time and travel to pick up the truck.Anthony W.
Customer did not leave a comment.robert G.
Customer did not leave a comment.Rod K.
Customer did not leave a comment.RICHARD W.
Keep up the great job ðŸ‘ðŸ¾LaVon T.
Customer did not leave a comment.VALERIE H. | First Impressions
Customer did not leave a comment.AMBER B.
Customer did not leave a comment.Adrian M.
The truck need to have cruise control for the 2,000 miles haul from texas to oregon.Vu N.
Un lugar seguro, limpio, accesible y amigable el cual Cual quiera puede dejar sus pertenencias. Martha Duarte.Martha D. | First Impressions
Way too slow and under staffed. Waisted too much time.DAVID S.
Customer did not leave a comment.Mark S.
This was not my original pick up location. I coul not get the trailer I needed in Sanger TX so I had to pick up at Aubry TX. When I arrived to pick up the trailer lights did not work and they did not have another trailer. I had to then drive almost an hour away to Leweisville to get this trailer. No discount given for causing me over 2 1/2 hours out of my way and putting me almost 4 hours delay to start loading and getting on the road. Instead of arriving at my location at a disent hour I arrived just past midnight. Not a happy customer.TIMOTHY H.
Customer did not leave a comment.PHILIP G.
Customer did not leave a comment.Travis S.
Customer did not leave a comment.Jasahel M.
Customer did not leave a comment.AVIS H.
Windshield hadn't been cleaned in a whilJohn W.
Super fast rental, great price, and great customer service...YKKIE B.
Excellent, efficient and careful move to the new facility. Very professional movers. Excellent experience!Randy D. | First Impressions
Customer did not leave a comment.MARTY S.
There was some confusion when a CSR offered me a storage unit at buy one month, get two free. I had a one way rental which gave me a free month storage rent. I asked the manager to call the CSR which confirmed the same language. The manager said that is was the CSR's poor language usage, and was wrong, but she did not offer me the buy one get two free as promised. I guess the verbal contract is not offered at this location, and their word is not their bond. Its hard to get anyone to honor their word now days. Really sad when a manager will not honor her CSRs promise either! Very disappointed with the entire transaction. Make sure you have them show you in writing on everything. They do not honor anything verbal. If they were to honor an additional month free, I'd be willing to write about it in a positive way...that the manager recognized her employees mistake and honored it. Good Business!! We'll see how far this review goes. For now its a 1.5 star review.ANTHONY W.
Customer did not leave a comment.Sarah Beth P.
Gate issuesmichael p. | Overall Experience
Customer did not leave a comment.CHARLES A.
Customer did not leave a comment.AMBER B.
Customer did not leave a comment.JOHN N.
Customer did not leave a comment.Sandra S. | First Impressions
Go into a closet and hang yourselves..that would be a huge improvement.Donald P.
Customer did not leave a comment.Steven M.
Customer did not leave a comment.Marjorie B. | First Impressions
Had a problem with the key not turning in the ignition. Called the Uhaul help phone number waited 30 minutes to speak to someone and was disconnected. Not what I expected considering the helpfulness of the in-person at locations. I recommend better assistance once leaving the location.Nancy W.
Customer did not leave a comment.WILBERT N.
Customer did not leave a comment.MARY C.
The app closed out the contract page too early and had to have agents help me but they were very helpful to get me situated in the rental vehicleERIC B.
Customer did not leave a comment.CRYSTANGELLA D.
The customer service was outstanding! Super friendly. I wish I knew her name but she was great and made me laugh.Rodney P.
The dolly, blanket and packing supplies were not in the truck when it was picked up.Joseph S.
Customer did not leave a comment.Denise W.
Hold time to speak with agent was consistently terrible.Keith B.
Clerk was very pleasant, attentive and knowledgeableJanice J. | First Impressions
Overall a pretty good experience. Got a truck and car hauler with no issues, however the storage unit was a different story. Seems very difficult for the countermen to navigate or understand “the system”. Had made the storage unit reservation a couple days prior (with the manager) to move in to a 12x30 unit. Also had a second reservation for a 12x20, which I had made myself online. Ended up with a single 10x20 as they couldn’t find any available at the time of rental. Very nice crew, just seems the storage part of the system is difficult or different somehow.Eric G. | First Impressions
Top notch Mgt and Staff!CHRISTOPHER V.
Staff was professional and very friendly!!!! BEST location I have been to!CHRISTOPHER V.
You have an excellent manager working at this location! She was outgoing and a warm personality. She was kind and considerate. That lady needs a bonus for everything she does.Barbara W.
Tamesha Scott is a very kind and professional person. She was a pleasure to work with.JAMES S.
I wanted a trailer and saw it in the parking lots of 2 different locations. Personnel inside said none were available as it was the most busy weekend of the year. a truck was recommended. I took it. I have rented trucks and trailers before, all had a ramp, this truck had no ramp. IT was the most heavy and frustrating day of the year. Thanks to Uhaul. I would not recommend it and will only return if competitors did not have what was needed. NO RAMP on vehicle, 0 stars.Louis H.
Customer did not leave a comment.PHILONICUS F.
Customer did not leave a comment.brent m. | First Impressions
We had mouse damage and poop on fabrics and stuffed animals that were in cardboard boxes.SANDRA W. | Overall Experience
Never answer the phone or emails.Eduard L. | Overall Experience
The employee who checked me in was a bit slow on the computer. He seemed new. Once he figured things out everything went smoothly.RYAN B. | First Impressions
Customer did not leave a comment.Jill R. | First Impressions
Customer did not leave a comment.Bennett R. | Overall Experience
Customer did not leave a comment.james r. | First Impressions
Customer did not leave a comment.Richard F. | Overall Experience
Customer did not leave a comment.edwin l. | Overall Experience
Customer did not leave a comment.jose f. | Overall Experience
Customer did not leave a comment.erik w. | Overall Experience
Customer did not leave a comment.Adolfo b. | First Impressions
Customer did not leave a comment.Eduard L. | First Impressions
Customer did not leave a comment.Renee D. | First Impressions
Customer did not leave a comment.jim a. | Overall Experience
Customer did not leave a comment.Summer A. | First Impressions
I needed to transfer to a bigger unit and the young man working there made it lovely. They really should be paid more. The customer service was amazing.KIRA G. | First Impressions
Duplicate bank account charges after storage unit move out and release by manager. Fraudulent account credit receipt given to renter and bank account charged again day after (Move out notice form notKARL O. | Overall Experience
Customer service were very nice.Christopher R. | Overall Experience
Very helpful with everything that we needed.lenora h. | First Impressions
Short staff, excessive wait time for assistance, csr need knowledgeSheryl H. | Overall Experience
New employee checked me in but was nice, efficient and well spoken, Diemetrius I think. I can tell the new manager has sure improved the staff’s attitude from a customer service perspective.Greg W. | First Impressions
Great customer service. Made doing business with them easy.Jacquelinegarnet B. | First Impressions
From the moment I moved into the storage until the moment I left, I never had issues. Great staff.Karina O. | Overall Experience
Difficult to drive coach out of facility. Main entrance often blocked by rental trucks and trailers. Back gate has drop off that caused coach to drag when driving out.Ray S. | Overall Experience
I had a hitch installed on my 2019 Jeep Grand Cherokee. The service was great and the people at the shop were great also. Alan in Irving TexasMARSHALL H. | First Impressions
Very professionally run facilityDavid B. | Overall Experience
Everthing was perfect, but one thing., after I moved out one day before my contract ended, I returned the key-pass to the office staff and three days later they kept charging me for another month.Jacob A. | Overall Experience
.oney g. | Overall Experience
Understaffed at busy timesMichael J. | Overall Experience
Additional Personnel is needed to serve customers. My move in appt was at 11 but did not get U Haul containers until much later at around 1 pm. Manager was very apologetic and nice but I lost time.Elizabeth C. | First Impressions
Tamesha is an excellent mgr and the perfect upgrade this location needed.Michele S. | Overall Experience
There were always issues with the gate and my card didn't work many times. Once I got a remote, it would only open one or the other gate.NEIL P. | Overall Experience
There was a fair amount of misinformation. I tried to explain but there is a character limit to what I can write. Miscommunication between booking and staff in my opinion.scott r. | First Impressions
greaDaniel G. | Overall Experience
Storage facility was convenient and less expensive than other alternatives, even with a small rate increase that occurred the month after we moved in.john w. | Overall Experience
These comments are based on my impression from the moving helpers I contracted thru UBOX. Thank you very much for adjusting and accommodating the last minute decision to avoid the thunder storms!HIRONOBU I. | Overall Experience
Good jobHOWARD H. | Overall Experience
Best UHaul facility in the area adjacent to place to refuel. Really efficient and knowledgeable TEAM!Mark S. | Overall Experience
The box was supposed to be delivered to Grapevine, Tx. I called to make sure that will be done but we had to drive to Lewisville several times in order to empty it. We found that very inconvenient.Michael G. | Overall Experience
Really need more people there to help....answering phone service was very poorsherrie f. | Overall Experience
Everything was really great and the staff was so helpful.Joseph M. | Overall Experience
Was charged for monthly storage of U-box because the location did not have a fork lift driver to load unit. Also was told unit would be ready for pickup a specific day. not ready in time.John W. | Overall Experience
Staff was great and very helpfulmichael k. | Overall Experience
The lady working the front was awesome!steve t. | Overall Experience
U haul made my relocation very easykimberly s. | First Impressions
The u-boxes arrived safely and in excellent condition. Nita was very pleasant and accommodating at delivery. Kaydi was also very helpful and pleasant to work with in the office.martha w. | Overall Experience
Thanksjennifer m. | Overall Experience
Friendly and very helpful with all my questions.Sarah R. | Overall Experience
Overall a good experienceBryan J. | Overall Experience
Ms flowers was very helpful and friendlyPeter v. | Overall Experience
Everything about our experience was wonderful. Staff and delivery drivers were friendly and helpful.donna p. | Overall Experience
We used Ubixes and the service was wonderful. Scheduling was easy,,pickup and delivery were done on time, and the staff and drivers were so friendly and helpful.donna p. | Overall Experience
Nita was extremely helpful and friendly!! Will be reaching out to Nita for any future U-Haul questions and services.Bradley D. | Overall Experience
Great people!JOSEPH R. | Overall Experience
n/aGreg C. | Overall Experience
If I ever need a storage unit again I will go to Uhaul first!! Nothing but friendly and professional people. Love the 121 and main office each and everyone nothing but nice to me. Thank you U haul.FRENECIA H. | Overall Experience
Excellent! They took a lot of stress out of our move.Allison G. | Overall Experience
Greatmichael k. | Overall Experience
Best storage experiencemichael k. | Overall Experience
Staff was greatmichael k. | Overall Experience
Staff is great. I told them what I needed and they came up with the best solution for me at the lowest price. Best storage experience I’ve ever had.michael k. | Overall Experience
They did a great jobFredrick N. | Overall Experience
The light in the climate controlled building does not stay on long enough. I would have to walk from my unit down the hall to activate it again. For senior citizen it was not a good situationJUDY F. | Overall Experience
Staff is friendly and very efficient. Very well maintained.JESSE G. | Overall Experience
OLaurie H. | Overall Experience
UHaul moved us May 2018 from Sacramento to Lewisville TX. Loran and Tina were professional and available for us to access bins as needed in the 4 months of storage. Service was excellent!Lisa C. | Overall Experience
NoneCarl K. | Overall Experience
Greatfrank r. | Overall Experience
Staff were unresponsive and never returned my call. The main Uhaul tried several times to contact the local office with no success, left a message but it was ignored. My shipment was late. Horrible.Paul K. | Overall Experience
The only interaction we had with Lewisville staff was with the delivery of our UBoxes. The ladies were very friendly & knowledgable.Travis p. | Overall Experience
Great Customer service....Tamara A. | Reservation
They were great to work with!Anna R. | Overall Experience
Super helpful friendly staffEllen R. | Overall Experience
Everything was good.Adnan R. | Overall Experience
It was greatBailey C. | Overall Experience
The Ubox representative Nita was nothing short of amazing! She made time in her busy schedule to drop off our boxes at our new home on very short notice. She is a great asset to U-Haul, thanks Nita!Michael R. | Overall Experience
The UBox service worked very well they shipped the boxes from CT when they said they would, delivered on time and picked them up on time. The driver was very pleasant. I would recommend.joe l. | Overall Experience
I never saw the facility as I did the UBox service. I wanted to shout out to Tina, who delivered, and Crystal for fixing a mistake and taking care of us. Thank you both for excellent customer service.David H. | Overall Experience
the entire Uhaul experience - from start to finish was poor. I will never use nor recommend using Uhaul again.Teresa D. | Overall Experience
If you’d like: cumulative 15 hours on hold, utter lack of customer service, being billed 5 times for the same move, misplaced uboxes, corporate apathy and unreliable scheduling, go ahead.Brian D. | Overall Experience
This may be the most poorly run company in America. The problems are systemic as it spanned three separate locations. Each one worse than the prior. Do yourself a favor and choose Pod over Ubox. AwfulBrian D. | Overall Experience
Great service!!!Frances Y. | Overall Experience
A+++Dwayne B. | Overall Experience
A+ Customer Service!Dwayne B. | Overall Experience
The assistant manager Lora is the best!Dwayne B. | Overall Experience
U-HAUL #1 in U.SNaser A. | Overall Experience
The on-going problem with the gate did not make it feel especially secure. In the 3 months we rented, we saw them working on the gate several times, and that was the times we saw.Kathleen S. | Overall Experience
n/aRaymond M. | Overall Experience
While we never visited your facility, your employee Nita delivered our Ubox to our residence. She did an excellent job. She communicated with us, kept appointments and handled our Ubox carefully.Dennis A. | Overall Experience
Employees very helpful. Got the trailer hooked up in a reasonable amount of time, and disconnected almost immediately upon return.Joe N. | Overall Experience
Nita rocksMorgan C. | Overall Experience
This team always does a bang up job. Great work!Garner C. | Overall Experience
All service representatives and delivery personnel were very friendly and helpful. Everything was on time and as promised. Great experience.Bonnie B. | Overall Experience
Nita, who delivered and retrieved our UBoxes was excellent. On our initial visit to your store, we had to provide name, address, and phone number before clerk would give us any info. Not very friendlclifford t. | Overall Experience
Nice job. Drivers were excellentTolbert M. | Overall Experience
Both drop off and pickup were super easyJesse C. | Overall Experience
Personnel was excellentGary S. | Overall Experience
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
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¡Venedemos cientos de productos para que las mudanzas sean más simples!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
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