Customer Reviews for U-Haul Moving & Storage of Lake Lewisville

2,827 reviews

811 E State Hwy 121 Business   Lewisville, TX 75057
(1/2 Mile East of I35 on the corner of 121 Business & Main St next to QT)

(972) 420-1211

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(972) 420-1211

811 E State Hwy 121 Business
Lewisville, TX 75057
(1/2 Mile East of I35 on the corner of 121 Business & Main St next to QT)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Mark R.  |  Overall Experience 
Rating:
2.0

Engine caps were missing and when truck is fully loaded it did not go over 67mph

MONTY M. 
Rating:
5.0

Friendly people plus great products equal wonderful experience

John H. 
Rating:
1.0

In the first place I was giving the wrong unit so the unit I had lock was cut on it I wasn't notified. And I had a key that didn't work, it was a Hassan going to the office explaining the situation since it should have been told to me.? I'm not sure what kind of people who are working for those company but communication and listening skills are needed. So I'm glad I don't have anything else in storage and when I told the young lady I was closing the unit she said she would send me information to me by email that she has closed the unit I didn't get anything. Worst service I have encountered.

Wanda T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TINA C. 
Rating:
5.0

Very big nice Uhaul facility. The staff is very friendly and nice. Except the uhaul van was not in well maintained and cleaned as I would like it to be. Overall good rental experience.

DANNY P. 
Rating:
5.0

Customer did not leave a comment.

JAMES K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES K. 
Rating:
5.0

The truck shook when driving on highway. One of the tires is out of round or out of balance. Not a good driving experience. I'm glad I wasn't driving long distance.

CHRISTOPHER C. 
Rating:
5.0

Extend business hours.

DANNY P. 
Rating:
4.0

Customer did not leave a comment.

PHILLIP M. 
Rating:
5.0

N/A

SanQuan P. 
Rating:
5.0

had broken glass all over the inside, but was easily swept out.

WILLIAM A. 
Rating:
5.0

Customer did not leave a comment.

JAMES K.  |  First Impressions 
Rating:
4.0

Provide discount when you return the truck with more gas than how you get it.

LAZARO M. 
Rating:
5.0

Customer did not leave a comment.

antonio n.  |  First Impressions 
Rating:
5.0

Excellent service

Juan R. 
Rating:
5.0

Newer equipment would be my only suggestion.

MORTEN E. 
Rating:
5.0

Customer did not leave a comment.

Shellea C.  |  Overall Experience 
Rating:
2.0

I made a reservation for a 6x12 trailer and a appliance dolly. When I got there to pickup the equipment I was told they were out of dolly's. But I could go to a different location and pick one up. When arriving at the other location I was told that they didn't have any available either and sent on a wild goose chase to four other locations. I even tried to downgrade to just a regular dolly. No luck. Ended up just having to buy a dolly at Home Depot. I feel that I should have been contacted about the location not having the proper equipment prior to me showing up to pick it up.

PATRICK S. 
Rating:
5.0

Customer did not leave a comment.

Valerice B. 
Rating:
5.0

Customer did not leave a comment.

LaChandra G. 
Rating:
3.0

The girl that was helping me get my truck was more interested in her conversation with another employee and what their friend was saying and doing than she was with helping me. She was friendly just not focused on her job.

JARED W. 
Rating:
5.0

All the workers were friendly and got me in and out fast with what i needed.

PAUL H. 
Rating:
3.0

Contact customer before trying to charge $700+ .will be disputing

KIEL M. 
Rating:
5.0

Great people at that location and will use Uhaul again!

CHASE B. 
Rating:
5.0

Customer did not leave a comment.

JACOB M. 
Rating:
5.0

Easy access and plenty of space to maneuver travel trailer. The electric availability was handy at times.

ALAN D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ruben C. 
Rating:
5.0

Customer did not leave a comment.

shannon w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin J. 
Rating:
5.0

Customer did not leave a comment.

Roy N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DANIEL T. 
Rating:
5.0

Couldn't be happier. Excellent experience.

William P. 
Rating:
5.0

Customer did not leave a comment.

ELTON ALPHONSO J. 
Rating:
4.0

Everything about the facility and the employees is great. But the actual service is overpriced. I found a unit at a different company for a third of the price, same size and features.

Andrea c.  |  Overall Experience 
Rating:
1.0

worst service by uhaul, you are here to mint money but not provide quality service. it took one month for my goods to arrive and i had night mare from start to finish. delivery was even horrible, cummunication was worst. will never user uhaul service even if it is cheaper than competitors

vamshi E. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP M. 
Rating:
5.0

Great Job!!

Darrell P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leslie R. 
Rating:
1.0

Customer did not leave a comment.

JAIME C. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER S. 
Rating:
5.0

Everything was great

MICHAEL D. 
Rating:
3.0

The delivery date for the pod was lost and we weren't able to get it until two days later. I had confirmation of the date and address on the drop off date when we loaded up our stuff and then when i called on the morning I had scheduled the delivery there was no record of it at all. Staff was friendly but never had any answers for me and kept throwing blame all around while never offering me anything.

Logan S. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

MARCUS W. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER G. 
Rating:
5.0

Customer did not leave a comment.

Greg L. 
Rating:
5.0

I would like to give a shout out to the individual who helped us with this rental. He was of the up most professional in both the rental and return process. We need more talent like his in this world. Kudos!! Bret Luna Luna Technical Sales, LTD

BRET L. 
Rating:
5.0

Customer did not leave a comment.

CARL R. 
Rating:
4.0

Reduce wait time for customers returning equipment. Other than that, GREAT CUSTOMER SERVICE.

Huggins P. 
Rating:
1.0

Customer did not leave a comment.

Eveline S.  |  Overall Experience 
Rating:
5.0

Great location for a nice persons assisted me on the checkout and on the return

James C. 
Rating:
5.0

All the drivers were extremely and knowledgeable

FRANK M. 
Rating:
5.0

Desk attendant friendly and personable. And that was refreshing!

Rhonda P. 
Rating:
5.0

Everyone was always so kind whenever I had questions, thank you so much for making my storage & moving process so easy! I will definitely be back in the future!

Kendall B.  |  Overall Experience 
Rating:
5.0

The person that help me was very nice. Even though he was the only person working at the front he make sure I was taken care of. This person deserves a raise is hard to have this kind of dedicated people. Thanks a lot.

NANCI A. 
Rating:
1.0

No instructions and terrible notification system

Kenneth C. 
Rating:
5.0

You guys “ROCK” Thank you! Matthew Smithers

MATTHEW S. 
Rating:
5.0

Customer did not leave a comment.

Linda A.  |  Online Move In 
Rating:
5.0

Great team and professionalism

NOAH B. 
Rating:
5.0

Customer did not leave a comment.

linda A. 
Rating:
5.0

Customer did not leave a comment.

renee r.  |  Overall Experience 
Rating:
5.0

The owner, who helped me out, was extremely nice and polite. She was understaff but made sure that everyone who was waiting understood that she would get to helping us out the quickest she could. Very kind human.

LOUI M. 
Rating:
2.0

First when I went to pick up my truck me dollys were not there, the truck it's self did not run very good. Secondly when I took the truck back I pulled to the equipment drop off and waited for 15 minutes like the sign told me too, when no one came out I went in stood there for another 5 minutes or so. Then I got my receipt which was wrong it said I had more dollys than I did and also furniture pads they also charged me for another day because I was "late". I called customer service they refunded the extra equipment but could not refund the extra day because they had to get approval, I was told to wait about 3 business days for them to see if they approved my refund.

Elizabeth W. 
Rating:
5.0

Nothing. You have great management there

Todd W. 
Rating:
5.0

Owner was wonderful and provided exceptional service.

ANDRE J. 
Rating:
3.0

Customer did not leave a comment.

Iesha H.  |  Overall Experience 
Rating:
5.0

Teammates on duty were friendly and helpful. I was easily able to rent a truck, move my stuff from one storage unit to another, close out my old unit, return the truck, and get along with my day.

MICAH L. 
Rating:
4.0

The costs of the miles it's so expensive.

Carmen R. 
Rating:
5.0

Customer did not leave a comment.

Kay C. 
Rating:
5.0

Customer did not leave a comment.

Jamin S. 
Rating:
2.0

Rep at check in did not seem like she knew what she was doing. Trailer was parked requiring a 30 point turn to get the trailer out, and it was hard to watch to make sure I wasn't going to hit another trailer. Both employees left as soon as the trailer was hooked up, not providing eyes to help make sure pulling it out of the tight spot was going to go smoothly. Didn't get furniture pads like I was charged for.

DANIEL H. 
Rating:
4.0

Very helpful the whole team.

MICHAEL D. 
Rating:
5.0

Customer did not leave a comment.

mariselllys R. 
Rating:
3.0

I was charged more than I was told

Tyrek C. 
Rating:
5.0

Customer did not leave a comment.

Tamesha S.  |  Overall Experience 
Rating:
5.0

Thanks

LARRY R. 
Rating:
5.0

Keep up the good job.

VIKRAM J. 
Rating:
5.0

Very professional staff

CHARLINDA F. 
Rating:
5.0

Tamesha Scott is AMAZING! I first worked with her in 2018 to rent a u-cube and twice more since then,to transfer the cube and to rent a 15' truck for a long haul. She went above and beyond to get me exactly what I needed and when I needed it. She is smart, efficient, responsive and freindly. U-haul needs to clone her! I also really like Tina the truck and lift-who delivers the u-cubes. She went out of her way to help me with logistics. Greet people at this location.

Katherine S. 
Rating:
2.0

Timeliness and honesty.

ADRIAN R. 
Rating:
5.0

Customer did not leave a comment.

ANDREW S. 
Rating:
4.0

Make sure the truck is completely ready for use by customer

Sherron O. 
Rating:
5.0

Customer did not leave a comment.

ROBIRO D. 
Rating:
5.0

Moved out only due to increasing pricing not in line with the area and market. Found a comparable place $48.00 cheaper per month.

TODD C.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

LEZMA T. 
Rating:
1.0

I filled up the gas just like it was given to me. They still charged me $10.20 for 2 gallons of gas. I want my money refunded. That's a fraud.

IMRAN M. 
Rating:
5.0

My only complaint would be that upon delivery the padlock hardware on the on the u-box was not secure and fell off when we opened it. We left it inside the box after unloading it.

HOWARD H. 
Rating:
5.0

Customer did not leave a comment.

Eric J. 
Rating:
5.0

Customer did not leave a comment.

EDMAR P. 
Rating:
2.0

We put more gas in the truck that was required and then was charged for extra mileage. Not cool! Before we could leave uhaul I received an email saying we had 5 hours left. I rented it for 6 hours.

BRIAN M. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

JOHN N. 
Rating:
5.0

Customer did not leave a comment.

DIANNE V. 
Rating:
5.0

Customer did not leave a comment.

MARK B. 
Rating:
5.0

Customer did not leave a comment.

Vishal K. 
Rating:
5.0

Customer did not leave a comment.

Vincent A. 
Rating:
5.0

Customer did not leave a comment.

Billy R.  |  First Impressions 
Rating:
4.0

We didn't get the dolly we had requested and still haven't heard back from someone but overall good experience.

Jeffrey P. 
Rating:
5.0

Customer did not leave a comment.

Efrain D. 
Rating:
5.0

Customer did not leave a comment.

EVELINE G. 
Rating:
5.0

No improvements needed.

VAN C. 
Rating:
4.0

The gal who worked there fibbed to me about correcting the return time and that was disheartening, but the rest of my experience was good .

Ronald K. 
Rating:
4.0

Customer did not leave a comment.

Shateeka D. 
Rating:
5.0

Customer did not leave a comment.

Dail S. 
Rating:
5.0

I will not be recommending U-Haul to anyone any time soon. Not only has your system glitched twice but I was over charged because of one system error and I'm still fighting the other over a week later.

Samantha T. 
Rating:
3.0

Tried to return the van 10 minutes after renting it due to AC malfunctioning. U-HAUL employee tried to convince me there was nothing wrong, talking to me as if I was retarded. She said they would refund the money if I wanted but they wouldn't give me another unit. Of course I didn't have the time to look for another place, right at the last minute. She also took the padlock belonging to that unit so I had to leave the van loaded overnight with thousands of dollars in music instruments UNLOCKED

Marcelo R. 
Rating:
5.0

Everything went well. The owner was totally AWESOME!!!

NORMA C. 
Rating:
2.0

Communication was difficult and the place seemed understaffed. Only the manager was friendly and competent. Everything was painfully slow. Boxes weren't read when stated and it was impossible to make changes or communicate without going in and waiting on line.

Aubry D. 
Rating:
1.0

Take a long time to get my u-box! I was scheduled for unload my u-box on Sunday, when I came they said they couldn't bring it out because it got stuck in warehouse! After that I did another reservation for monday to unload it! They told me my ubox will ready at 2pm. I came at 2 and wait until 4h30, i can see my ubox after wait for along time!

Man T. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Vernetta W. 
Rating:
2.0

Waited for a long time. Although, it seems kind of standard at U-Haul. So maybe this location is ok. and, It's also getting too expensive. Ill just hire movers next time.

MARCUS T. 
Rating:
4.0

Customer did not leave a comment.

Jon F. 
Rating:
5.0

The staff was very kibd friendly and knowledgeable. They really made it a very quick and easy move.

Keshu J.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Jill A. 
Rating:
5.0

The two front desk employees were excellent: one guy with last name Voss and a girl.

PABLO R. 
Rating:
5.0

Good people working there. Quick, efficient and took the time to show me how to get in and where my stroage unit was. A group to be proud of their service

James S.  |  First Impressions 
Rating:
5.0

Nice work

lamon f.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Dylan S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

amber r.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ANGELA S.  |  First Impressions 
Rating:
5.0

Angela was direct and efficient. Called me about slot availability, I showed up, signed the contract got it done. Well done.

MELBOURNE K.  |  First Impressions 
Rating:
5.0

Great service.

Ricardo R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John K.  |  First Impressions 
Rating:
5.0

Do not remember the rep that assisted me on my move in but he was friendly and very attentive to my needs

Nanetta R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Detrick B.  |  First Impressions 
Rating:
4.0

Tamesha and staff were very friendly and accommodating. Good customer service rare, but at the Uhaul location, it still exists. Thank you!

TANGELA L.  |  First Impressions 
Rating:
5.0

Always a pleasure to to business with

Stephen C.  |  First Impressions 
Rating:
5.0

Very friendly staff, everyone was helpful and happy eager to please me and I love it.

Alisha M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dave D.  |  First Impressions 
Rating:
5.0

Jonathan and the young lady that helped me we're amazing. I was so shocked how friendly they were compared to other storage facilities I have used. Jonathan had a great personality and I appreciated that with all I have going on around this move. I recommend them highly and appreciate their help.

nadelya k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sandra S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marjorie B.  |  First Impressions 
Rating:
3.0

Overall a pretty good experience. Got a truck and car hauler with no issues, however the storage unit was a different story. Seems very difficult for the countermen to navigate or understand "the system". Had made the storage unit reservation a couple days prior (with the manager) to move in to a 12x30 unit. Also had a second reservation for a 12x20, which I had made myself online. Ended up with a single 10x20 as they couldn't find any available at the time of rental. Very nice crew, just seems the storage part of the system is difficult or different somehow.

Eric G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

brent m.  |  First Impressions 
Rating:
4.0

The employee who checked me in was a bit slow on the computer. He seemed new. Once he figured things out everything went smoothly.

RYAN B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Renee D.  |  First Impressions 
Rating:
5.0

I needed to transfer to a bigger unit and the young man working there made it lovely. They really should be paid more. The customer service was amazing.

KIRA G.  |  First Impressions 
Rating:
5.0

Very helpful with everything that we needed.

lenora h.  |  First Impressions 
Rating:
4.0

New employee checked me in but was nice, efficient and well spoken, Diemetrius I think. I can tell the new manager has sure improved the staff's attitude from a customer service perspective.

Greg W.  |  First Impressions 
Rating:
5.0

Great customer service. Made doing business with them easy.

Jacquelinegarnet B.  |  First Impressions 
No reviews have been submitted for this location.

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