El cliente no dejó un comentario.Wayne H.
Customer Reviews for U-Haul Moving & Storage of Lake Forest
Lake Forest, CA 92630
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Alan K.
El cliente no dejó un comentario.Walt D.
El cliente no dejó un comentario.Carey K.
El cliente no dejó un comentario.Gregory M.
New location is much better than the older one.MARK S.
El cliente no dejó un comentario.Anthony P.
El cliente no dejó un comentario.Richard M.
El cliente no dejó un comentario.Elisabeth C. | First Impressions
El cliente no dejó un comentario.Scott S.
Application suggested a truck that was not available, and the next one that was taken by someoneLen S.
El cliente no dejó un comentario.Reynante C.
El cliente no dejó un comentario.John Z.
Staff was completely stuck up and unfriendly. I would not recommend this place to anyone. Everdebbie M. | Overall Experience
El cliente no dejó un comentario.BRUCE M.
El cliente no dejó un comentario.Matthew B.
El cliente no dejó un comentario.Raymond B.
No commentNicko V.
El cliente no dejó un comentario.Laura D.
Nearly impossible to reach customer service at the location. Delivery driver was friendly and easy to work with.SHANE C.
El cliente no dejó un comentario.Emile I.
Selena was so nice! She delivered our Uboxes on time and gave me a heads up call beforehand. She was patient with her audience during the unloading and loading of them (my kids lol). Very friendly!VALYSIA H.
El cliente no dejó un comentario.Eoin S. | Overall Experience
No signs for after hours drop off. I tried to call many times to make sure things were okay and never was able to talk to anyone.BRIGITTE Z.
El cliente no dejó un comentario.Stephen M.
:)<martin p. | Overall Experience
I am so impressed with the service and customer service. Uhaul's system of emailing, texting, and calling for each step of the process. Everything was done proactively, on schedule (we actually were able to receive our U-boxes two days early), was all impeccable. Uhaul and all the team members both at origin and destination we spoke with and drivers we dealt with in person were top notch in their knowledge, helpfulness, customer service and attitude. Great job! I could not have been happier with the experience.Kristofer S.
Very clean environment and friendly service ! Keep it up it shows ! In short, pleasant experience and would recommend to anyone that UHaul is the way to GO....John R.
El cliente no dejó un comentario.Mani M.
I enjoy the friendly staff; very patient and helpful.Thuan Thai N. | First Impressions
El cliente no dejó un comentario.eddie D.
The equipment(trailer) towed perfectly and the staff member was awesome.. .thank youSteve H.
El cliente no dejó un comentario.Scott C.
El cliente no dejó un comentario.Scott C.
El cliente no dejó un comentario.SAMUEL P.
Moving labor via Uhaul is very confusing and difficult to finalize. As a result of my experience yesterday, I now have an overcharge with the moving labor company, now forcing a dispute with my credit card company. Very unhappy outcome!roger S.
El cliente no dejó un comentario.Noah H.
El cliente no dejó un comentario.fregil J.
I was going to deliver the cargo van after hours, I was shown the box on the wall to scan the URL and how to go through the process. When I arrived that box wasn't there anymore. I saw a slot in the door and put my keys through that slot. It should have been related to me that the box wasn't going to be there to eliminate confusion during the return.Kathryn M.
El cliente no dejó un comentario.GORDON L.
El cliente no dejó un comentario.REYNALDO C.
High mile truck in disrepair. Should not have been rented out. Didn't have functioning headlights, missing dolly and blanketsShawn S.
Attendant stated he would email a receipt and therefore I didn't have to wait for him to check the vehicle in. I wish I had waited as there was another $10.78 charge on my card for which there was no explanation and no receipt as promised.James W.
Check in seemed redundant after submitting info and specifics on request about up coming rental. Saturday afternoon customer relations were somewhat strained. Overall satisfied, well run operation. We'll be back next year, to move gifts for Camp Pendelton Baby Shower @ Lake Forest Sun & Sail Club.Ken E.
Make the rental price a little cheaper since I'm a valuable and frequent customer.Paolo Inigo T.
El cliente no dejó un comentario.gary r. | First Impressions
El cliente no dejó un comentario.Tywana M. | Online Move In
El cliente no dejó un comentario.Thien H.
El cliente no dejó un comentario.JUNLIN L.
El cliente no dejó un comentario.SHELLY S.
Maintenance on vehicle needed. Starting the truck was a little sketchy almost didn't turn over and start until like the third time.Jason L.
El cliente no dejó un comentario.Maria E.
Your customer service was excellent. I would not hesitate to call on U-Haul on Jeronimo in Lake Forest should I need rental and moving assistance again. ¡Gracias!VIRGINIA B.
Love it !! Very new and state of the art facility very VERY clean and nice air conditioning , one downside is some customers can be a little nosey and will go and tell the front desk if you spend more time in the restroom than they think you should 😄😄😆😁OTHER THAN THAT THE PLACE IS PERFECT👍👍👍❤️👌👌👌👌💯🙏🏼🙏🏼😁😁😁😁😁Courtney M. | Online Move In
El cliente no dejó un comentario.ANGELA A. | First Impressions
El cliente no dejó un comentario.Bernie W.
El cliente no dejó un comentario.Fernando V.
El cliente no dejó un comentario.Joe R.
Staff is super friendly very helpfuljacob c. | Overall Experience
For some reason when I returned the truck with the same amount of fuel I received it with a fuel charge was on my invoice. I flagged it on the app but it's going on 2 days now and I haven't received a response.MARK M.
El cliente no dejó un comentario.paoloon L.
Customer service side of my experience sucked. The employees were rude. After finishing paperwork for my rental I walked outside and talked with another customer and they said the same thing. I would rather rent from a further location than deal with these rude employees again.Rachel R.
Improve online accuracy.Celeste Y.
El cliente no dejó un comentario.Sergio G. | First Impressions
El cliente no dejó un comentario.Jo Anne C. | Overall Experience
El cliente no dejó un comentario.Lawrence F.
El cliente no dejó un comentario.Steve H.
Need to discuss charges with customer prior to them leaving.Michael F.
clean, large and uncrowded new facility.Brenda H.
Well first of all ,taking responsibility for maintaining vehicles for every single customer BEFORE it's rented to them.Your company DID NOT PROVIDE THAT TO ME AS A PAYING CUSTOMER AND I EXPECT A PHONE CALL BACK FROM CORPORATE OFFICE CONCERNING THIS,PERIOD.mary anne A.
El cliente no dejó un comentario.Cameron Q.
Please check to see if AC works. It was a long and hot ten hour drive through 100 degree plus heat.dean S.
El cliente no dejó un comentario.John O.
Keep up the good workANDREW K. | First Impressions
El cliente no dejó un comentario.Bryan D. | Overall Experience
Not the most likable help and lack knowledge on mechanics.Sam A.
Needs more staff!! I needed to call and ask a question and ended up in main Uhaul customer service queue with a 40+ minute expected hold time. It was a 30 second question. Uhaul, in general, needs more staff. Your customer service line is a disaster. Also, $1.39/mile is highway robbery. You should make a points program for customers as some of us are frequent renters. The month free storage is nice, but not everyone needs it. Why don't you do a points program in which we can use the points for whatever we want, including buying down the mileage charge? Make your customers feel more desired and not just like dollar signs.SANDY E. | First Impressions
The truck was faulty. Customer service was impossible to contact. Not happy with this U-Haul experienceShalon D.
El cliente no dejó un comentario.Jeffrey B.
Hire more people so there aren't long lines, inability to get through by phone, inability to check in a truck after a long day of moving, and no one to complete walk around with you.SANDY E.
These locations are not to blame but the previous contractor and of course UHAUL the corporation!Randy T.
El cliente no dejó un comentario.Walter H.
Dropped off the vehicle after closing hours.Jared N.
Keep up the good work, they were really helpful picking up my rental and dropping it off, no complains very good customer service experience.FELIPE S.
El cliente no dejó un comentario.Ali M.
Efficient and pleasantCindy B.
Great job to our UHaul folks who delivered the UBox to our new home. It was a tight fit to drop off the box, but they maneuvered the forklift effortlessly and made sure all our things were safe.Raiven G.
El cliente no dejó un comentario.Laurie C.
El cliente no dejó un comentario.Daniel C. | First Impressions
I was so impressed that you have more carts to load personal items than another one I've been in. Plus I am grateful your prices are exceptionally lower than others I've checked into.DIANE S. | First Impressions
El cliente no dejó un comentario.michael R.
Everyone was very helpful and courteous. The truck however was old and the outside very dirty. But overall, very good experience.ISAM H.
Excellent customer servicejose H.
El cliente no dejó un comentario.Lawrence D.
El cliente no dejó un comentario.Sudarsan D.
Very nice facility and folks working there. First time at this location.TERENCE M.
El cliente no dejó un comentario.Jared M. | Overall Experience
Vincent was great. He made returning the truck easy with his after hours instructions. GraciasMARIA T.
El cliente no dejó un comentario.WILLIAM H.
El cliente no dejó un comentario.Meredith C.
El cliente no dejó un comentario.siddharth R.
El cliente no dejó un comentario.claudio V.
El cliente no dejó un comentario.Mani M.
El cliente no dejó un comentario.AASIM M.
El cliente no dejó un comentario.Irene S. | Overall Experience
Mindy was great. She explained every step of the process to me and was very thorough.Christopher G. | First Impressions
The truck appears to get terrible gas mileage. I only drive about 30 miles, it used a quarter of the tank, which is 10 gallons. I paid a ton for gas because of extra charges.Stephanie C.
Quick and easycory R.
El cliente no dejó un comentario.jeff F.
We found old food behind the passenger side of the 20 foot truck we rented with a ball cap. Also the outside was filthy...Its all good!!! just glad I found the food before I turned in the truck.my luck they would of found it and i would of been blamed... The girl that rented us the truck was very friendly and needs a big bonus... GraciasWanda T.
El cliente no dejó un comentario.Kyra C. | First Impressions
I asked that the manager from this store call me and I have not heard from him I experienced a terrible rental with you guys I am waiting to hear back from Aedelbert AlejandroJESUS S.
El cliente no dejó un comentario.Michael B.
El cliente no dejó un comentario.JOSH K.
Totally 5 star rating from the facility to the services. One stop shopping for all my moving needs. Super helpful and friendly staffs. I will recommend this place to my neighbors and friends. 5 star, period.Sheldon C. | First Impressions
El cliente no dejó un comentario.Chris M.
Marinda was great and very helpful. She went over the facility and agreement details and then personally took us to the scanners for entry and after-hours entry. Shew also made sure we knew where everything was (carts, restrooms, elevator) and where to park at the loading dock and inside parking areas also. We have used several other facilities within the area, but this facility is by far the best and most professional we have ever seen!!!!!! Thank youRobert R. | First Impressions
El cliente no dejó un comentario.Alex R.
El cliente no dejó un comentario.Anthony P.
Nothing. The staff were extremely helpful. The service was prompt but friendly.Donna B.
People are greatDean S.
Customer service customer service customer service. Stop advertising pictures of vans that are not available. If I see a ford van on my confirmation email that's what I want to pick upJay B.
The location was not open during regular business hours. They would not answer phones or return phone calls. The lack of service caused delays in returning the truck and equipmentSipan M.
All expectations were met!Ryan H. | First Impressions
El cliente no dejó un comentario.Cyntia Z. | First Impressions
Parking is not good. A few spots for a large building. Pushing my stuff across a hot parking lot is ridiculous. Also the stupid alarms going off around the facility during every visit. Really. It was a clean place, not useableCasey F. | Overall Experience
Great customer service and I would like to say everyone was courteous everytime I came to pick up some of my belongings. Well done!SOCHITL F. | Overall Experience
No problems, quick and easy.Brandy W. | First Impressions
Completely SatisfiedMark D. | Overall Experience
Great experienceMary Ann H. | First Impressions
Adel and the staff were flexible and made some changes to my storage account that made it convenient for me. Greatly appreciated.Paoloon L. | Overall Experience
I am an old customer at UHAUL.Luisa T. | First Impressions
The lighting down my storage unit hallway does not come on automatically and was dark except for a brief time at end of my first storage drop off A bit scary being so dark.SUSAN E. | Online Move In
Great service! Walked me to my unit explaining all the process for entering and entering after hours. The supplying of a lock is an added plus as everyone likes getting a little perk like that!james c. | First Impressions
El cliente no dejó un comentario.Antwonette I. | Overall Experience
El cliente no dejó un comentario.Jo Anne C. | First Impressions
Outside of an initial issue, great experience!Michael G. | First Impressions
Dory is the GOATSteven c. | Overall Experience
Staff was not helpful.Julian S. | First Impressions
El cliente no dejó un comentario.Alireza S. | First Impressions
El cliente no dejó un comentario.Tom N. | Overall Experience
El cliente no dejó un comentario.SARAH R. | Overall Experience
El cliente no dejó un comentario.John F. | Overall Experience
They seem to have problems with the access machine to get into storage after hours. My first day yesterday I arrive after 5 to unload into my storage and it denied 3 other peoples cards as well. When we called, they said there was nothing they could do about it until the following day. What about the big inconvenience for people that rented trucks ? and then have to pay another day for the inconvenience? They seemed to not have cared because it's just more money for u-haul. To myself, that is not good customer serivce at all. Hope things get betterZachary T. | First Impressions
Worked with me to get what I needed last minute. Thanks ! I forgot the girl who checked me in name right now but I know she was a manager of some type and she was quick and helpful . I think it started with an M?!Jillian W. | First Impressions
2d time renting trailer and storage. Excellent location and service, new and clean, got free lock. Checking in online saves time.Teresa P. | Overall Experience
Good!akihito w. | First Impressions
El cliente no dejó un comentario.Lisa Q. | First Impressions
The staff is what makes this place fantastic. Everyone we worked with were helpful and went out of their way to make things easier for us. Gracias.Latona J. | Overall Experience
Nothing to complain about overall excellent experienceSimon P. | Overall Experience
El cliente no dejó un comentario.Jerry L. | First Impressions
The staff is very helpful and friendly.Donn M. | First Impressions
NoGARY A. | First Impressions
El cliente no dejó un comentario.Brent K. | Overall Experience
El cliente no dejó un comentario.Derly D. | First Impressions
El cliente no dejó un comentario.Marianne F. | First Impressions
El cliente no dejó un comentario.Tamara J. | Overall Experience
The manager that help me was excellent she did a great job explained everything really well super helpfulLee H. | First Impressions
Very helpful agentsGary B. | First Impressions
El cliente no dejó un comentario.denise b. | Overall Experience
Thank you for taking the time to explain my options to me. I will be back.JEFFREY G. | First Impressions
El cliente no dejó un comentario.Brent K. | First Impressions
That particular storage unit facility has poor manager skills and ethics . He bends the uhaul policy to work which ways he wants or makes up his own policy as he goes along . All I know is as long as I was tipping everyone generously, I never had any problems and yes Philip excepted tips thru Zell $50 each 2 times .YEVONDA M. | Overall Experience
I had 4 storage , on 1-25 I was moving out and had two truck with 4 mover my mover took every thing out or storage except we had some left in 3 units . We wore coming back with one truck to get other staff out. We had two additional mover coming to my house to help unload. At 4pm truck and 3 mover and us came back to storage to pick up rest. They told me it will take hour and half to go and bring staff and left 4 mover to put the staff to getter. They came back at 8:30 pm and left my house at 10:00pm My husband called and said the key to one storage doesn't open and that was storage was full and ask me if I have any. It was disaster at my house looking for key and we didn't know what to do . I told them to come back since I don't want to pay hourly to mover and finally he went inside and they said nothing and after hour wait this guy said they changed the lock or key or something and keep looking for key and after hour he find key and we got our staff I am not satisfied and had to pay my mover a lot money Please call me asp 9498423941 You guyed need to pay for my extra cost No one contact me about change of key or any thing The office didn't know any thing and they had to keep looking to find key Vidahamid T. | Overall Experience
Staff was professional and courteous. Appreciated access to free carts to facilitate unloading. Wasn't too crowded either. Random alarms going off intermittently was a bit annoying.todd t. | First Impressions
Very smooth process, staff was pleasant and helpful! Appreciated their mask-discipline as well!Donald M. | First Impressions
Manager Philip went above and beyond to make it good experience working U haulKathy V. | Overall Experience
We were especially pleased with the wonderful person who helped us and *did not make us* wear a mask. Thank you!!susanne c. | Overall Experience
El cliente no dejó un comentario.Mark B. | First Impressions
El cliente no dejó un comentario.ROBERT G. | Overall Experience
I reserved online, the staff upon my arrival was friendly and helpful. So far it's has been a great experience.Donald S. | Online Move In
The GM is beyond rude and unhelpful, he's vindictive! Argued over my free month. Broken roll down door after unloading. Broken latch that wouldn't lock! Left open all weekend!! The GM threatened to call the police on me, for using a uhaul screwdriver, because he would not help me close my unit. Beware Ladies! Had to go back to get a new key two days later, when I was due to move 3 hours away! Went back to unload after hours, and my entry card was not activated! Phillip has zero customer service and I'll be calling corporate over his bs and the total Lack of security to the building. I was still able to get in, without a key card, Phillip! Two alarms went off, and no patrol?!!jenny rebecca l. | First Impressions
Thank you for the help and very clean place and securejosue t. | First Impressions
El cliente no dejó un comentario.Kathy V. | First Impressions
El cliente no dejó un comentario.MICHAEL M. | Overall Experience
El cliente no dejó un comentario.NANCE M. | Overall Experience
El cliente no dejó un comentario.christine g. | First Impressions
El cliente no dejó un comentario.Patrick B. | Online Move In
Great place-storage area was always immaculate.David Z. | Overall Experience
I spoke on the phone with Connor, it sounded like we were set with a truck and storage unit. We got to our location and had no reservation. Also had a hard time returning the truck during after hours. Not the best experiencescott l. | First Impressions
El cliente no dejó un comentario.Dmitry A. | Overall Experience
El cliente no dejó un comentario.Erik B. | Online Move In
El cliente no dejó un comentario.Adara K. | First Impressions
Everything went well on our check-in. Also, I was very happy with one month free promotion!Susanna Y. | First Impressions
El cliente no dejó un comentario.MICHAEL M. | First Impressions
El cliente no dejó un comentario.DONNA C. | Overall Experience
The customer service representatives were nice very helpful they explained everything so well in full detail the facility was clean the elevators were huge the storage unit was very nice and huge and clean and I am just very satisfied and I would recommend U-Haul storage unit and rental trucks to any of my friends and family , (it would have been nice to have a discount or a cheaper price on the storage unit) but overall I'm very satisfied but overall it's a great experience.andrea a. | First Impressions
El cliente no dejó un comentario.Choky B. | First Impressions
I walked into the place confused and overwhelmed and left completely relieved and feeling great. Mainly due to he help of Sean and Mike who guided me through what was right for me and how the facility operates. ( thanks again !)TYLER M. | First Impressions
El cliente no dejó un comentario.JUDY K. | Overall Experience
El cliente no dejó un comentario.beverly k. | First Impressions
Miranda was very helpful and informative.Saundra J. | First Impressions
Horrible service. Staff couldn't get anything I asked done right. Was billed a late fee for my first month because they screwed up the auto pay. Was told the facility manager would get back with me. Never did. Royally scrwed up my truck rental when I was closing it out too. Will never recommend them to anyone.Paul S. | Overall Experience
Top notch friendly staff and a great facility!Ronald V. | Overall Experience
Sunday rent was due and I moved out Monday am. Still got stuck for the rent. Prorate it if the unit is returned with most of month acailableMary G. | Overall Experience
El cliente no dejó un comentario.Warren C. | Overall Experience
Clean facility. Prices could be a little lower.BARBARA W. | Overall Experience
El cliente no dejó un comentario.Syed A. | First Impressions
Vanessa took such good care of us! She was very friendly and Professional! Philip made sure the changes I needed to make to my contract were taken care of without a hassle! Needed a bigger unit! I highly recommend this facility! Best customer care in town!!Cynthia G. | First Impressions
Great customer service, Very friendly a beautiful and very clean storage unitsLinda O. | Overall Experience
El cliente no dejó un comentario.Cheryl S. | First Impressions
Special thanks to manager Phillip for being helpful and attentive answering calls and solving issues right away!rosa s. | Overall Experience
El cliente no dejó un comentario.Julie W. | Overall Experience
Great serviceRON A. | First Impressions
El cliente no dejó un comentario.JENNIFER R. | First Impressions
First guy that helped us took my information and my address four times then stood up and told us of anything he is Nolan void and walked away… The person that said he was going to help that person walked away halfway through it…. Everything you said to me came to be not true… There is so much I can make in this comment section it would take me all day if you wish to go in more detail you can get a hold… of memike m. | First Impressions
Everything from start to finish was superb! This is a wonderful new and modern storage facility with such helpful and professional staffGayle S. | First Impressions
El cliente no dejó un comentario.roy m. | Overall Experience
Train all employees to handle all aspects of the business. Waiting for help only to be told "I can't do that". Back to waiting in lineThe Kurt Neufeld L. | First Impressions
The representative “ Crystal “ was extremely rude and argumentative… I was brought in under false statements.. I have another existing storage in San Juan Capistrano, but they were full .. The facility was nice , but the overall culture of that particular location was very poor ..yatseautotransport a. | First Impressions
El cliente no dejó un comentario.Donna M. | Overall Experience
El cliente no dejó un comentario.Josephine W. | Overall Experience
Nice new facilityMary H. | Overall Experience
The staff was both welcoming and helpful. I would absolutely recommend this location for ease of use and value for the dollar. No complaints whatsoever.DONNA C. | First Impressions
Very friendly and helpful crewKimberly T. | First Impressions
El cliente no dejó un comentario.Joseph R. | Overall Experience
No issues at allGary E. | Overall Experience
Thank you!!KATRINA K. | First Impressions
El cliente no dejó un comentario.Mike S. | First Impressions
El cliente no dejó un comentario.marta w. | First Impressions
Great experience 👍Luis D. | Online Move In
El cliente no dejó un comentario.PETER R. | Overall Experience
El cliente no dejó un comentario.NGOC THI MINH L. | First Impressions