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Don C.Customer Reviews for U-Haul Moving & Storage of Lake Forest
Testimonials From Recent Customers
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Very clean and the staff is very friendly and professional.
Jerry L. | Overall ExperienceGreat customer service, fast and friendly
brian B.Mobile drop off very lengthy due to website malfunction. Placed on hold for very long time to get a hold of 24 hr rep.
Craig Y.Top notch. The best facility I have been too.
William W. | First ImpressionsExcellent facilities and service. We are down sizing from 7 storages.
Philip T. | Overall ExperienceThe staff were really helpful and mellow. Nothing felt like they “had†to be nice. They were just really cool.
andres G.Excellent service. When you drop off, allow about 10 min for processing.
Suzanne S.if the customer needs to park their vehicle, a heads-up about limited parking space would help I had to park on Cherry b/c there was no parking space in the uhaul lot or on Orange
Ya L.I was very impress with cleanliness of the place and friendliness of the staff. I have used self storage units for years but non come even close to this one. Providing carts for customers is the icing on the cake..
IRAJ S.Ive rented a few times from this locaiion and have recievd friendly couteous help every time
Deborah F.no problems. everyone was friendly. great service loading and unloading trailer
chris P.la persona que me atendió con muy mala actitud comportandose como si me estuviera haciendo un favor y sin ganas de resolver nada, tuve que acercarme con la asistente del gerente para completar el servicio, por poco y Pierden a un cliente
Christian R. | First ImpressionsThe Team at this location is Awesome. Easy check out. the return was even easier. i was checked out in Min.
Rick S.Your receptionists at your front desk are a bit stand off ish. I didn't receive a greeting when I walked in or a welcome back when I returned! Your equipment is always tip top shape and well maintained! Thank You for listening.
Wenifred A.Overall staff were not friendly and the person who gave me the rental truck was rude and didn't explain how to use the vehicle. He walked away before I could even ask a single question. When I dropped off I was told I would get emailed a receipt, which I was not. Then saw another unexplained 10$ charge to my account. Also make your parking lots bigger so customers can park their vehicles while they rent yours. I walked one block which is usually not a problem except for all the men waiting at the entrance to the parking lot harassing you asking if you need help moving or hitting on you.
Marina L.I rented and got confirmation to pick up my uhaul on 9/17/22 at 8am. On the 9/16/22 I received a message that my truck would not ready until 2pm. Then when I arrived there was no truck. My husband and I were moving about 100 miles away and the only way we could get a truck is if we returned it the next day. Worst experience! Will probably never use or recommend you to anyone.
Danielle S.This location is the best facility in the area. Although I live 20 miles away, the unit was convenient to my occasional work in the area. Staff was always accommodating and friendly. Maria, the facility cleaner is the best. Please give her a raise! By herself, she maintains the entire building with a smile and friendly attitude.
marlene c. | Overall ExperienceThe staff at the lake forest location were friendly and very professional. I have used this location many times. Thanks for all the hard work they do.
Daniel J.The people at this location were knowledgeable and helpful. The people at the San Juan Capistrano U-Haul were not only helpful & knowledgeable, but had great customer skills as well!
Diane K.My rep was very nice and professional
mohamad M.You don't take debit cards. That eliminates a lot of customers who don't use credit cards. Clearly you don't think there's greater risk with debit card users because you were willing to rent me a larger vehicle with my debit card. You don't tell people about your policy then when the customer arrives to pick up his rental you bait and switch him into something bigger that he doesn't want. That sucks.
STEPHEN L.The staff are very friendly and knowledgeable.
Arash S.It wasn't a big deal, but there was a two by four in the back with two nails sticking out of it. There was also some used styrofoam. I wasn't bothered by it as it only took a minute to clean up.
Adam P.I felt the service was so efficient that improvements aren't needed.
Richard L.so easy, in and out.
Clifford S.Good experience. Friendly staff.
DENNIS M.Have a truck with keyes waiting at the location I recived the confirmation for, not this one.
Gina S.We didn't experience any mishaps at all at this location earlier. The staff was very helpful, kind, and professional. I would recommend this location to anyone who needs to rent a uHaul around this area.
Kaycee M.Wanted to mention the excellent customer service I have received from Jeff. He took his time to kindly answer all of my questions and also give me some very helpful tips. He deserves a raise!
Ana P.Counter associate was extremely impersonal.
Edward M.I was told by the employee I would receive a receipt in my email after I returned the vehicle. I have yet to receive a receipt.
Mario M.Great customer service!
Alexander B.They are just the best! Love your app, the ease of picking up, pricing, flexible changes. Just the best!
Patrice J.Easy access and friendly service!
Greg N.Denise was fantastic and very helpful!
Ryan S.I took picture of the odometer when I turned the car in and it wouldn't let me continue to return the truck. So I just left the keys in the box
Alex D.Trailer was covered in mud when received
Richard F.Rented two 16' trailers and a 15' truck from this location for my extended move. Always professional and polite. Made it as easy and simple.
Blake W.Worked with the app. Easy and quick, pick up and return went flawlessly. ¡Gracias!
Albert T.I really dislike the concept of sending the truck out with its gas tank only half full. It makes it hard to guess how much gas to buy before returning it. Sending it out with a full tank, then filling it up right before returning it would make much more sense.
TERRY H.We did a self service appointment. Upon arriving we found the truck went through the whole process and went inside to get keys. Upon entering there was another guest being helped by an associate and the general manager standing in the next station using his cell phone. The guest being helped was hard of hearing and English was not her first language. The general manager treated her so poorly and laughed at her at one point. It was honestly horrifying to watch. We then got the truck keys and got in the truck and it had absolutely no gas, the readout said “low fuelâ€. I returned inside and was completely ignored by the general manager who continues using his personal cell phone. I informed the other associate that there was no gas in that truck, she gave us a new truck and we had to repeat the entire process again. Upon climbing in this truck it smelled strongly of cigarette smoke, the dash was covered in dust and the cup holders had dried soda all over them. We had already wasted an hour that we didn't have to lose so I got into the filthy smelly truck and started it. We rented a 26 ft truck that was parked in between other trucks. Upon trying to leave and pulling forward and backing up multiple times the general manager came out and said “you're not going to be able to get out that way†however it was the only way out. There was another truck blocking the other way. I told the general manager the truck was there blocking that exit and he said “well I can move it†as though I was an idiot for trying to go the other way. We left a full hour and a half later than we'd planed and we were so disappointed with the whole experience.
Nicholas R.Great job overall.
John B.The after hours checkout was really convenient to use.
Arash S.I want to file a complaint regarding this rental. I did not know or was made aware that the truck spilled gas from the tank. I drove over 500 miles filling up the tank more than what I needed on top of that put my life and family in danger because if that would've caught fire for any reason we could've got on fire or worst. Please contact me as soon as possible. You have all my info.
tony A.Lethargic customer service reps. More interested in bullshitting people on the telephone than dealing with real customers. Still await my final bill that was to be emailed to me Your employees suck
John T.- truck was dirty - there was a warning light on the dashboard (no actual issue)
Zdravko D.The tow dolly had a leak in the tire and a piece missing out of the other tire. The equipment needs to be properly maintained. We drive 1.5 hours to pick this up to drive from California to Michigan.
Suzette S.Pretty terrible experience with Uhaul. Everything started ok, but when my box was to be shipped from California to Arizona, whoever loaded the boxes into the semi truck smashed the box so badly it broke the entire side and the lock off. I had to wait until after my box was scheduled to be delivered to find out any of this. Also, I had to call them! When my box didn't show up during the window I called and was told that one of the trucks was broken down and I should just wait because it was on its way. Later they called back and told me the box had been damaged and couldn't be delivered. Then they claimed they had called me earlier! No one called me! Then I was told that they couldn't deliver the box on time and that my box was going to be loaded into a new box. Well I didn't want random people touching anything in the box. I ended up having no choice in the matter. Then after all this mess, they delayed delivering my box another few days! The experience was terrible and at every stage when I complained about it, everyone told me how short staffed they were or blamed some other division of the company or mechanical issues for the problems. I've called, I've emailed, I've spoken to people who claimed that uhaul customer support will be getting back to me within 48 hours… well that 48 hours has come and gone and still nothing. I would say that the only division which isn't short staffed is billing. Somehow, they manage to keep whatever department charges you working like a well oiled machine. Honestly as a customer I don't care if you are short staffed, so are a lot of places these days. Figure it out. It's a business. FYI this review isn't personal, it's also business. If you can't provide the services you promise customers, just don't make those promises. And I'm still here, still waiting on a response to my emails, calls, and complaints. I would like to note that the only reason most of my things weren't destroyed is because I packed the box so well. I had cargo netting, tie-down straps and all the heavy items were at the bottom. Also I was moving mostly tools and furniture, nothing really breakable and everything packed in boxes. Just an all around bad experience.
Kevin R.You repeatedly attempted to over bill me because of poor record keeping. I beer has anything in storage at your facility. Our 3 boxes were shipped to TN, emptied and picked up. That part was easy! You repeatedly charged and/or tried charging me because you showed that I had a box at your facility. I never did! This cost me over 5 hours of phone calls and hold time. 5 hours! Terrible.
timothy O.Email my receipt copy!!
William V.Very quick and close to home. I miss lake Forest nursery though. That's the previous business that occupied that location. I will tell my friends that uhaul is at this location.
Edwin B.Movers on the MN side had one mover with his son and nephew who were in 7th and 8th grade. Many pieces of furniture were scratched and I had to toss a bookshelf due to scratches. I will be reviewing my insurance policy.
DEB A.The beginning of the experience with Uhaul was with Selena, who assisted with the drop off and pick up of our containers in Ladera Ranch, CA. This is the only part of the experience that was good. I urge someone from your team to call me so that I can explain how horrible it was from then on.
Kim P.Your arrival and pickup handoff with the local delivery company isn't working right. I was contacted By the local delivery company to confirm the pick up location. On the website it indicated Plano which is your warehouse or Center location, however after calling and waiting 40 minutes to speak to a representative I was informed that it was in Carrollton Texas. I was concerned that I had to make the call to confirm and your website didn't reflect the correct location of my pick up item. It was also annoying that I had to wait 40 minutes to figure this out and explained this several times to U-Haul employees. It's clearly a system issue not a service employee issue
Andrew F.Honestly, the guy that helped me had absolutely no personality at ALL. He was not informative and he did not smile even once during our interaction with one another. Then when I was getting ready to leave, I am handicap and I was parked in a handicap spot, one of your female employees came up to my door and banged on it very loudly to the point of it scaring my dog and making him bark. She then began questioning what i was doing there and telling me that I needed to move somewhere else. I told her I was leaving and that was what I did.
shirley s. | First ImpressionsReally excellent experience and very spacious and accommodating location
Chris D.I have never encountered a more sour group of unprofessional employees than I did on 8/21. Zero customer service skills, and an attitude that they're doing ME a favor. I never forced them to apply for a job at U-Haul. Either get your people to change, or get your people changed.
Kaveh N.Super helpful and attentive. Thank you!
Lauren R.Staff were welcoming and efficient. Quick return process.
jane M.There was dog hair all over and empty water bottles under the seat. A missing sun visor, and the other was broken flopping around,
Matthew R.Inform me if I have a refund for early return? Gracias.
DOMINICA A.Self check-in took a day or two to complete (and calls to this location are forwarded to the corporate service center). However, everything came out fine in the end.
Ed T.Excellent customer service, easy and fast process and price are reasonable. Brand new units very clean. Definitely will recommend to family or a friend.
Rose G. | First ImpressionsStaff was completely stuck up and unfriendly. I would not recommend this place to anyone. Ever
debbie M. | Overall Experience:)<
martin p. | Overall ExperienceI enjoy the friendly staff; very patient and helpful.
Thuan Thai N. | First ImpressionsLove it !! Very new and state of the art facility very VERY clean and nice air conditioning , one downside is some customers can be a little nosey and will go and tell the front desk if you spend more time in the restroom than they think you should 😄😄😆😁OTHER THAN THAT THE PLACE IS PERFECT👍👍👍❤️👌👌👌👌💯🙏🏼🙏🏼😁😁😁😁😁
Courtney M. | Online Move InStaff is super friendly very helpful
jacob c. | Overall ExperienceKeep up the good work
ANDREW K. | First ImpressionsNeeds more staff!! I needed to call and ask a question and ended up in main Uhaul customer service queue with a 40+ minute expected hold time. It was a 30 second question. Uhaul, in general, needs more staff. Your customer service line is a disaster. Also, $1.39/mile is highway robbery. You should make a points program for customers as some of us are frequent renters. The month free storage is nice, but not everyone needs it. Why don't you do a points program in which we can use the points for whatever we want, including buying down the mileage charge? Make your customers feel more desired and not just like dollar signs.
SANDY E. | First ImpressionsI was so impressed that you have more carts to load personal items than another one I've been in. Plus I am grateful your prices are exceptionally lower than others I've checked into.
DIANE S. | First ImpressionsMindy was great. She explained every step of the process to me and was very thorough.
Christopher G. | First ImpressionsTotally 5 star rating from the facility to the services. One stop shopping for all my moving needs. Super helpful and friendly staffs. I will recommend this place to my neighbors and friends. 5 star, period.
Sheldon C. | First ImpressionsMarinda was great and very helpful. She went over the facility and agreement details and then personally took us to the scanners for entry and after-hours entry. Shew also made sure we knew where everything was (carts, restrooms, elevator) and where to park at the loading dock and inside parking areas also. We have used several other facilities within the area, but this facility is by far the best and most professional we have ever seen!!!!!! Thank you
Robert R. | First ImpressionsAll expectations were met!
Ryan H. | First ImpressionsParking is not good. A few spots for a large building. Pushing my stuff across a hot parking lot is ridiculous. Also the stupid alarms going off around the facility during every visit. Really. It was a clean place, not useable
Casey F. | Overall ExperienceGreat customer service and I would like to say everyone was courteous everytime I came to pick up some of my belongings. Well done!
SOCHITL F. | Overall ExperienceNo problems, quick and easy.
Brandy W. | First ImpressionsCompletely Satisfied
Mark D. | Overall ExperienceGreat experience
Mary Ann H. | First ImpressionsAdel and the staff were flexible and made some changes to my storage account that made it convenient for me. Greatly appreciated.
Paoloon L. | Overall ExperienceI am an old customer at UHAUL.
Luisa T. | First ImpressionsThe lighting down my storage unit hallway does not come on automatically and was dark except for a brief time at end of my first storage drop off A bit scary being so dark.
SUSAN E. | Online Move InGreat service! Walked me to my unit explaining all the process for entering and entering after hours. The supplying of a lock is an added plus as everyone likes getting a little perk like that!
james c. | First ImpressionsOutside of an initial issue, great experience!
Michael G. | First ImpressionsDory is the GOAT
Steven c. | Overall ExperienceStaff was not helpful.
Julian S. | First ImpressionsThey seem to have problems with the access machine to get into storage after hours. My first day yesterday I arrive after 5 to unload into my storage and it denied 3 other peoples cards as well. When we called, they said there was nothing they could do about it until the following day. What about the big inconvenience for people that rented trucks ? and then have to pay another day for the inconvenience? They seemed to not have cared because it's just more money for u-haul. To myself, that is not good customer serivce at all. Hope things get better
Zachary T. | First ImpressionsWorked with me to get what I needed last minute. Thanks ! I forgot the girl who checked me in name right now but I know she was a manager of some type and she was quick and helpful . I think it started with an M?!
Jillian W. | First Impressions2d time renting trailer and storage. Excellent location and service, new and clean, got free lock. Checking in online saves time.
Teresa P. | Overall ExperienceGood!
akihito w. | First ImpressionsThe staff is what makes this place fantastic. Everyone we worked with were helpful and went out of their way to make things easier for us. Gracias.
Latona J. | Overall ExperienceNothing to complain about overall excellent experience
Simon P. | Overall ExperienceThe staff is very helpful and friendly.
Donn M. | First ImpressionsNo
GARY A. | First ImpressionsThe manager that help me was excellent she did a great job explained everything really well super helpful
Lee H. | First ImpressionsVery helpful agents
Gary B. | First ImpressionsThank you for taking the time to explain my options to me. I will be back.
JEFFREY G. | First ImpressionsThat particular storage unit facility has poor manager skills and ethics . He bends the uhaul policy to work which ways he wants or makes up his own policy as he goes along . All I know is as long as I was tipping everyone generously, I never had any problems and yes Philip excepted tips thru Zell $50 each 2 times .
YEVONDA M. | Overall ExperienceI had 4 storage , on 1-25 I was moving out and had two truck with 4 mover my mover took every thing out or storage except we had some left in 3 units . We wore coming back with one truck to get other staff out. We had two additional mover coming to my house to help unload. At 4pm truck and 3 mover and us came back to storage to pick up rest. They told me it will take hour and half to go and bring staff and left 4 mover to put the staff to getter. They came back at 8:30 pm and left my house at 10:00pm My husband called and said the key to one storage doesn't open and that was storage was full and ask me if I have any. It was disaster at my house looking for key and we didn't know what to do . I told them to come back since I don't want to pay hourly to mover and finally he went inside and they said nothing and after hour wait this guy said they changed the lock or key or something and keep looking for key and after hour he find key and we got our staff I am not satisfied and had to pay my mover a lot money Please call me asp 9498423941 You guyed need to pay for my extra cost No one contact me about change of key or any thing The office didn't know any thing and they had to keep looking to find key Vida
hamid T. | Overall ExperienceStaff was professional and courteous. Appreciated access to free carts to facilitate unloading. Wasn't too crowded either. Random alarms going off intermittently was a bit annoying.
todd t. | First ImpressionsVery smooth process, staff was pleasant and helpful! Appreciated their mask-discipline as well!
Donald M. | First ImpressionsManager Philip went above and beyond to make it good experience working U haul
Kathy V. | Overall ExperienceWe were especially pleased with the wonderful person who helped us and *did not make us* wear a mask. Thank you!!
susanne c. | Overall ExperienceI reserved online, the staff upon my arrival was friendly and helpful. So far it's has been a great experience.
Donald S. | Online Move InThe GM is beyond rude and unhelpful, he's vindictive! Argued over my free month. Broken roll down door after unloading. Broken latch that wouldn't lock! Left open all weekend!! The GM threatened to call the police on me, for using a uhaul screwdriver, because he would not help me close my unit. Beware Ladies! Had to go back to get a new key two days later, when I was due to move 3 hours away! Went back to unload after hours, and my entry card was not activated! Phillip has zero customer service and I'll be calling corporate over his bs and the total Lack of security to the building. I was still able to get in, without a key card, Phillip! Two alarms went off, and no patrol?!!
jenny rebecca l. | First ImpressionsThank you for the help and very clean place and secure
josue t. | First ImpressionsGreat place-storage area was always immaculate.
David Z. | Overall ExperienceI spoke on the phone with Connor, it sounded like we were set with a truck and storage unit. We got to our location and had no reservation. Also had a hard time returning the truck during after hours. Not the best experience
scott l. | First ImpressionsEverything went well on our check-in. Also, I was very happy with one month free promotion!
Susanna Y. | First ImpressionsThe customer service representatives were nice very helpful they explained everything so well in full detail the facility was clean the elevators were huge the storage unit was very nice and huge and clean and I am just very satisfied and I would recommend U-Haul storage unit and rental trucks to any of my friends and family , (it would have been nice to have a discount or a cheaper price on the storage unit) but overall I'm very satisfied but overall it's a great experience.
andrea a. | First ImpressionsI walked into the place confused and overwhelmed and left completely relieved and feeling great. Mainly due to he help of Sean and Mike who guided me through what was right for me and how the facility operates. ( thanks again !)
TYLER M. | First ImpressionsMiranda was very helpful and informative.
Saundra J. | First ImpressionsHorrible service. Staff couldn't get anything I asked done right. Was billed a late fee for my first month because they screwed up the auto pay. Was told the facility manager would get back with me. Never did. Royally scrwed up my truck rental when I was closing it out too. Will never recommend them to anyone.
Paul S. | Overall ExperienceTop notch friendly staff and a great facility!
Ronald V. | Overall ExperienceSunday rent was due and I moved out Monday am. Still got stuck for the rent. Prorate it if the unit is returned with most of month acailable
Mary G. | Overall ExperienceClean facility. Prices could be a little lower.
BARBARA W. | Overall ExperienceVanessa took such good care of us! She was very friendly and Professional! Philip made sure the changes I needed to make to my contract were taken care of without a hassle! Needed a bigger unit! I highly recommend this facility! Best customer care in town!!
Cynthia G. | First ImpressionsGreat customer service, Very friendly a beautiful and very clean storage units
Linda O. | Overall ExperienceSpecial thanks to manager Phillip for being helpful and attentive answering calls and solving issues right away!
rosa s. | Overall ExperienceGreat service
RON A. | First Impressions