Customer Reviews for U-Haul Moving & Storage of Lake Forest

1,410 comentarios

25290 Jeronimo Rd   Lake Forest, CA 92630

(949) 768-4681

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(949) 768-4681

25290 Jeronimo Rd
Lake Forest, CA 92630

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

I can't think 🤔 of anything, just keep up the good work.

Jesse P. 
Clasificación:
4.0

Staff was not helpful.

Julian S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alireza S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

William G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENNIS B. 
Clasificación:
5.0

Mike was especially helpful in helping us navigate the rental and all the perks UHAUl has to offer. Would recommend and rent from here again.

Armondo H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose G. 
Clasificación:
1.0

This is a large facility, but there is insufficient customer parking available. I had to drive around the neighborhood to find a spot and the only one I could find was in a “2 hour limit” area. This is ridiculous. The truck, while clean, was an absolute pile of junk. Thankfully, I only needed to drive it less than 30 miles.

Tris J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom N.  |  Overall Experience 
Clasificación:
5.0

My containers arrived 3 days late. Trying to get information from Uhaul about the location of them or an estimated arrival time was like pulling teeth. Waiting on hold for over an hour to talk to customer service was ridiculous.

Joanne L. 
Clasificación:
3.0

Y'all said the tank was full the tank was not full lol I thought I was just topping off what I used but donated a couple gallons of gas to uhaul on top of the additional mileage charge. Which is probably nbd to the kids working here living with mom and dad but this economy sucks, so maybe it's better service to give just enough of a rats ass at work to check the fuel levels more accurately? idk. See you again next time though I'll just be careful about what I'm told at the counter I guess it's on me lol Cheers

ZACH R. 
Clasificación:
5.0

The entire process was fast and easy.

ricky B. 
Clasificación:
1.0

When I received the van gas was less than half a tank full and upon my return i filled it more than 3/4 of tank. In the morning the manager told me I will get credit for the gas, but the afternoon manager told me a different story. I was very unhappy and will not return to that Branch.

MIKE M. 
Clasificación:
1.0

El cliente no dejó un comentario.

SARAH R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin L. 
Clasificación:
4.0

I enjoyed your service. I find the internet site lacking ease of finding information.

Grace G. 
Clasificación:
1.0

im going to dispute this charge they car get two time tire flat and when i ask them to send uber for me they threat to charge more very bad servis very bad experience

Mohammad G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jade Y. 
Clasificación:
5.0

Exterior of truck and windows were filthy. Other than that, all was good.

Randy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

John F.  |  Overall Experience 
Clasificación:
5.0

Everything was perfectly managed and administered at this store location in Lake Forest on Jeronimo

Ronald G. 
Clasificación:
5.0

Very nice staff.

James K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Leila K. 
Clasificación:
5.0

This service and the people who were involved were AMAZING! Nothing be excellent customer service. Gracias

Julie C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MEHRDAD R. 
Clasificación:
5.0

You are doing everything right!!

Ronald G. 
Clasificación:
5.0

El cliente no dejó un comentario.

James J. 
Clasificación:
5.0

The alignment was way off

STEVEN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diarmid John F. 
Clasificación:
5.0

Nothing - great experience, thanks

William T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jim M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Johnny T. 
Clasificación:
5.0

El cliente no dejó un comentario.

james Y. 
Clasificación:
4.0

Drop off part went smoothly

Dmitrii M. 
Clasificación:
5.0

ALL PEOPLE FRIENDLY AND EFFICIENT

jack M. 
Clasificación:
5.0

The sunvisor on the driver's side came loose from it's bracket. Didn't notice until I was on the road and hit a bump. Wasn't a big problem, but it was an annoyance.

Shel G. 
Clasificación:
4.0

UHaul has the best customer service. Not like so many other places where they just want the sale and then leave you hanging. It was fairly easy to get in touch with someone when needed. UHaul coordinated every part of my move, called ahead, and was always very pleasant to deal with.

Gretchen R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stefan P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH A. 
Clasificación:
5.0

The employee, think his name was Able, was very helpful and competent in getting the trailer hooked up properly.

Nicole M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Hunjoon S. 
Clasificación:
5.0

5 Stars

David H. 
Clasificación:
1.0

No answer to my question about getting a confirmation when I returned the vehicle. Just a blank stare.

dale R. 
Clasificación:
5.0

Fast and Easy friendly staff

Rick L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stacey P. 
Clasificación:
5.0

El cliente no dejó un comentario.

KARLA C. 
Clasificación:
2.0

They seem to have problems with the access machine to get into storage after hours. My first day yesterday I arrive after 5 to unload into my storage and it denied 3 other peoples cards as well. When we called, they said there was nothing they could do about it until the following day. What about the big inconvenience for people that rented trucks ? and then have to pay another day for the inconvenience? They seemed to not have cared because it's just more money for u-haul. To myself, that is not good customer serivce at all. Hope things get better

Zachary T.  |  First Impressions 
Clasificación:
5.0

Toll road

NELSON A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lee S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Wendy J. 
Clasificación:
4.0

I rent UHaul trucks at least 2x a year. Most of my previous experiences were terrible. This rental went vey smooth and has positively changed my view of renting from UHaul.

MARK R. 
Clasificación:
1.0

The customer service is horrible at this location. While I was waiting in line the lady employee was so rude to multiple customers in front of me. Her attitude was very unprofessional and will hurt business. While one customer was leaving they said they will never be coming back to this location.

Mark K. 
Clasificación:
5.0

Excellent service

rafael P. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL K. 
Clasificación:
4.0

More drivers

Merna G. 
Clasificación:
5.0

El cliente no dejó un comentario.

John W. 
Clasificación:
5.0

Staff was friendly and helpful

Hunter S. 
Clasificación:
1.0

I left comments that specifically asked for someone to call me in regards to my charges and also when I dropped off the vehicle overnight it said that I would be getting a call back from a store representative but I didn't receive any phone call

JOSE G. 
Clasificación:
5.0

Counter check in was quick easy and associate was very funny and friendly!!

CHRISTOPHER K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Yesenia B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth F. 
Clasificación:
4.0

Nothing!

JAIWON K. 
Clasificación:
1.0

Customer service rep Cameron is rude and abnixous Would like Alex the territory manger from Orange County to call me and discuss my experience.

Stephen S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa P. 
Clasificación:
1.0

Rental agent switched the truck at the last moment and forgot to include the hand truck. Which caused me to go back and cause delay. When I tried to accept the truck rental via online, mileage on the truck was incorrect (this is how I found out I was given wrong truck), I had to call in to straightened this out, causing more delay. And gas on this truck was nearly empty. When I brought the gas gage (empty vs half tank as document given to me at the time of giving me the truck) rental agent just told me to take a photo and submit it online. Really rude unprofessional rental agent.

Joon K. 
Clasificación:
5.0

El cliente no dejó un comentario.

David V. 
Clasificación:
5.0

Easy online reservation and quick, courteous service at the location. The return was extremely simple. The price was very fair.

David C. 
Clasificación:
5.0

Minor deal: The auto transport trailer had safety chains dragging so we improved the connection and secured them. The truck and trailer made the 110 mile round trip flawlessly!

DAVID W. 
Clasificación:
5.0

Easy and quick

Lemwannde L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jim S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DUSTIN H. 
Clasificación:
5.0

I rented a van and it was a very easy move, the van was clean and drove very nicely The agents were very professional and courteous to me

Deborah F. 
Clasificación:
2.0

When I came to get my equipment, their servers were offline (which is no fault of the store employees), however it felt like they were not urgent in trying to assist me to pick up my truck that I had reserved online. Furthermore, because the server was offline, the workers accidentally charged me twice since they started to do the reservation manually but then the server came back on and they charged me again. We requested orginally to have a dolly with our order, but we told the representative we decided not to take it; but upon receiving our truck and receipt, we realized that we still had and were charged for the dolly. Finally, when returning the truck, we returned it with 1/4 of a tank left, initially we had 1/2. We were charged about $37 for the tank refueling when the contract clearing said the charge would be $7.25 per gallon to fill (we only had a 1/4 they needed to refuel) and if the tank was LESS than 1/4 of a tank there would be a $30 charge. The representative who handled my return however ignored my pointing this out to him, even when I showed him the wording on the physical contract given to me the day before. Overall, the truck was good and ran well, but the customer service at the end of the day was very sub par. Again, I know it's just a rental place but I won't be renting with UHaul again due to too many interruptions/deceiving contracts.

Anika K. 
Clasificación:
5.0

El cliente no dejó un comentario.

gerald C. 
Clasificación:
5.0

El cliente no dejó un comentario.

David S. 
Clasificación:
5.0

1. U-Box Containers are designed smartly -- Excellent Teamwork. No Other competitor company is offering this. 2. Please provide different size container options that way, we can increase the flexibility. Overall we are very very happy with the shipping process. I recommended to all of mt team members

Vishwanath Reddy M. 
Clasificación:
5.0

Great service, went above and beyond. A+++

PREMEK L. 
Clasificación:
5.0

The drivers for both the origination location and the destination location were professional, experienced and provided excellent service. Thanks to them and the organization for making the process a success.

Scott S. 
Clasificación:
1.0

We had a really bad experience. Our first reservation was moved from Newport Beach to Costa Mesa because they didn't have any cars. The gut in Costa Mesa didn't have a car either and he was very rude and disrespectful. Someone needs to di something about him before auhaul gets in trouble. I had paid I'm full for my reservations and I had to pay again in Lake Forest to get a Uhaul. Now I have to call and spend time to get my original money back.

Hamideh A. 
Clasificación:
5.0

Stuffs at this location were excellent. Fee per mile is expense.

Tadaaki T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aditya K. 
Clasificación:
4.0

Gracias

James M. 
Clasificación:
5.0

They were awesome give them raises

Vincent L. 
Clasificación:
5.0

Customer service was great!!! Packing people we not up to Uhaul standards in my opinion. Improper packing ended up with damaged furniture. Although I'd use the UBOX/Uhaul service again I would not use the movers I picked through the recommended “movers” add on. Staking heavy furniture on top of other items so that it may fall is beyond my comprehension. It's only common sense that heavy furniture be on the bottom and small/light items go on top. Excuse my rant, it was infuriating.

Sara M. 
Clasificación:
5.0

Like the professional reservations, checkin, and return service providers. All women and all excellent. Great pricing - $20 less than Enterprise. My bill was $46. Great cargo truck side for moving a bed. Sorry to say photos procedure and database of drivers licenses might create hacking issue and privacy law liability down the road, though it is important to make sure drivers are properly licensed. Thanks for helpful logistical support.

Christopher W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick M. 
Clasificación:
5.0

Was able to reserve last minute - thanks! Equipment was clean. Storage units are Excellent!

Randall I. 
Clasificación:
5.0

Great customer service, easy to use app for reservations, great after hours app support for returning a vehicle.

Michael D. 
Clasificación:
5.0

El cliente no dejó un comentario.

SAMUEL P. 
Clasificación:
2.0

Truck was not in good working condition and I got billed a different amount than what I was told at time of rental.

Michael L. 
Clasificación:
3.0

The hinge on the trailer door was missing 4 screws ( They were broken off) and door had to be lifted when latching . This made it hard for my wife to operate. Employees were not concerned about equipment condition.

Mark H. 
Clasificación:
5.0

Everything was good except, I dropped off my 5x9 trailer yesterday about 5:10, I did not receive anything saying that I returned the trailer. I asked if I would get an email or text she said yes, well it's been over 20 hours and I received nothing. The customer needs to receive something in writing that they returned the equipment, and it wasn't damaged.

ADRIENNE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

BOB T. 
Clasificación:
5.0

This location has the best customer service. The facility is clean, the employees are well groomed and a pleasure to do business with.

Sabrina G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Suzy H. 
Clasificación:
4.0

El cliente no dejó un comentario.

guy H. 
Clasificación:
5.0

Klenise was wonderful. She put in the effort to make sure I got the truck I needed with the least inconvenience to me. I needed a larger truck & she got to work locating a vehicle for me at the nearestocation. When a truck came in that would save me an extra drive during rush hour, she called me immediately. I will definitely be using this Lake Forest location again.

Edward V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Felippe D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kamerine K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen Z. 
Clasificación:
4.0

El cliente no dejó un comentario.

Geraldine W. 
Clasificación:
5.0

The staff were extremely helpful and professional

Nasser P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bilal M. 
Clasificación:
5.0

Worked with me to get what I needed last minute. Thanks ! I forgot the girl who checked me in name right now but I know she was a manager of some type and she was quick and helpful . I think it started with an M?!

Jillian W.  |  First Impressions 
Clasificación:
5.0

2d time renting trailer and storage. Excellent location and service, new and clean, got free lock. Checking in online saves time.

Teresa P.  |  Overall Experience 
Clasificación:
5.0

Good!

akihito w.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa Q.  |  First Impressions 
Clasificación:
5.0

The staff is what makes this place fantastic. Everyone we worked with were helpful and went out of their way to make things easier for us. Gracias.

Latona J.  |  Overall Experience 
Clasificación:
5.0

Nothing to complain about overall excellent experience

Simon P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry L.  |  First Impressions 
Clasificación:
5.0

The staff is very helpful and friendly.

Donn M.  |  First Impressions 
Clasificación:
4.0

No

GARY A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brent K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Derly D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Marianne F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tamara J.  |  Overall Experience 
Clasificación:
5.0

The manager that help me was excellent she did a great job explained everything really well super helpful

Lee H.  |  First Impressions 
Clasificación:
5.0

Very helpful agents

Gary B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

denise b.  |  Overall Experience 
Clasificación:
5.0

Thank you for taking the time to explain my options to me. I will be back.

JEFFREY G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brent K.  |  First Impressions 
Clasificación:
2.0

That particular storage unit facility has poor manager skills and ethics . He bends the uhaul policy to work which ways he wants or makes up his own policy as he goes along . All I know is as long as I was tipping everyone generously, I never had any problems and yes Philip excepted tips thru Zell $50 each 2 times .

YEVONDA M.  |  Overall Experience 
Clasificación:
2.0

I had 4 storage , on 1-25 I was moving out and had two truck with 4 mover my mover took every thing out or storage except we had some left in 3 units . We wore coming back with one truck to get other staff out. We had two additional mover coming to my house to help unload. At 4pm truck and 3 mover and us came back to storage to pick up rest. They told me it will take hour and half to go and bring staff and left 4 mover to put the staff to getter. They came back at 8:30 pm and left my house at 10:00pm My husband called and said the key to one storage doesn't open and that was storage was full and ask me if I have any. It was disaster at my house looking for key and we didn't know what to do . I told them to come back since I don't want to pay hourly to mover and finally he went inside and they said nothing and after hour wait this guy said they changed the lock or key or something and keep looking for key and after hour he find key and we got our staff I am not satisfied and had to pay my mover a lot money Please call me asp 9498423941 You guyed need to pay for my extra cost No one contact me about change of key or any thing The office didn't know any thing and they had to keep looking to find key Vida

hamid T.  |  Overall Experience 
Clasificación:
5.0

Staff was professional and courteous. Appreciated access to free carts to facilitate unloading. Wasn't too crowded either. Random alarms going off intermittently was a bit annoying.

todd t.  |  First Impressions 
Clasificación:
5.0

Very smooth process, staff was pleasant and helpful! Appreciated their mask-discipline as well!

Donald M.  |  First Impressions 
Clasificación:
5.0

Manager Philip went above and beyond to make it good experience working U haul

Kathy V.  |  Overall Experience 
Clasificación:
5.0

We were especially pleased with the wonderful person who helped us and *did not make us* wear a mask. Thank you!!

susanne c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT G.  |  Overall Experience 
Clasificación:
5.0

I reserved online, the staff upon my arrival was friendly and helpful. So far it's has been a great experience.

Donald S.  |  Online Move In 
Clasificación:
1.0

The GM is beyond rude and unhelpful, he's vindictive! Argued over my free month. Broken roll down door after unloading. Broken latch that wouldn't lock! Left open all weekend!! The GM threatened to call the police on me, for using a uhaul screwdriver, because he would not help me close my unit. Beware Ladies! Had to go back to get a new key two days later, when I was due to move 3 hours away! Went back to unload after hours, and my entry card was not activated! Phillip has zero customer service and I'll be calling corporate over his bs and the total Lack of security to the building. I was still able to get in, without a key card, Phillip! Two alarms went off, and no patrol?!!

jenny rebecca l.  |  First Impressions 
Clasificación:
5.0

Thank you for the help and very clean place and secure

josue t.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathy V.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

MICHAEL M.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

NANCE M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

christine g.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick B.  |  Online Move In 
Clasificación:
5.0

Great place-storage area was always immaculate.

David Z.  |  Overall Experience 
Clasificación:
2.0

I spoke on the phone with Connor, it sounded like we were set with a truck and storage unit. We got to our location and had no reservation. Also had a hard time returning the truck during after hours. Not the best experience

scott l.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dmitry A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Erik B.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Adara K.  |  First Impressions 
Clasificación:
5.0

Everything went well on our check-in. Also, I was very happy with one month free promotion!

Susanna Y.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DONNA C.  |  Overall Experience 
Clasificación:
5.0

The customer service representatives were nice very helpful they explained everything so well in full detail the facility was clean the elevators were huge the storage unit was very nice and huge and clean and I am just very satisfied and I would recommend U-Haul storage unit and rental trucks to any of my friends and family , (it would have been nice to have a discount or a cheaper price on the storage unit) but overall I'm very satisfied but overall it's a great experience.

andrea a.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Choky B.  |  First Impressions 
Clasificación:
5.0

I walked into the place confused and overwhelmed and left completely relieved and feeling great. Mainly due to he help of Sean and Mike who guided me through what was right for me and how the facility operates. ( thanks again !)

TYLER M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JUDY K.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

beverly k.  |  First Impressions 
Clasificación:
5.0

Miranda was very helpful and informative.

Saundra J.  |  First Impressions 
Clasificación:
2.0

Horrible service. Staff couldn't get anything I asked done right. Was billed a late fee for my first month because they screwed up the auto pay. Was told the facility manager would get back with me. Never did. Royally scrwed up my truck rental when I was closing it out too. Will never recommend them to anyone.

Paul S.  |  Overall Experience 
Clasificación:
5.0

Top notch friendly staff and a great facility!

Ronald V.  |  Overall Experience 
Clasificación:
2.0

Sunday rent was due and I moved out Monday am. Still got stuck for the rent. Prorate it if the unit is returned with most of month acailable

Mary G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Warren C.  |  Overall Experience 
Clasificación:
4.0

Clean facility. Prices could be a little lower.

BARBARA W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Syed A.  |  First Impressions 
Clasificación:
5.0

Vanessa took such good care of us! She was very friendly and Professional! Philip made sure the changes I needed to make to my contract were taken care of without a hassle! Needed a bigger unit! I highly recommend this facility! Best customer care in town!!

Cynthia G.  |  First Impressions 
Clasificación:
5.0

Great customer service, Very friendly a beautiful and very clean storage units

Linda O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheryl S.  |  First Impressions 
Clasificación:
5.0

Special thanks to manager Phillip for being helpful and attentive answering calls and solving issues right away!

rosa s.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Julie W.  |  Overall Experience 
Clasificación:
5.0

Great service

RON A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNIFER R.  |  First Impressions 
Clasificación:
1.0

First guy that helped us took my information and my address four times then stood up and told us of anything he is Nolan void and walked away… The person that said he was going to help that person walked away halfway through it…. Everything you said to me came to be not true… There is so much I can make in this comment section it would take me all day if you wish to go in more detail you can get a hold… of me

mike m.  |  First Impressions 
Clasificación:
5.0

Everything from start to finish was superb! This is a wonderful new and modern storage facility with such helpful and professional staff

Gayle S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

roy m.  |  Overall Experience 
Clasificación:
4.0

Train all employees to handle all aspects of the business. Waiting for help only to be told "I can't do that". Back to waiting in line

The Kurt Neufeld L.  |  First Impressions 
Clasificación:
1.0

The representative “ Crystal “ was extremely rude and argumentative… I was brought in under false statements.. I have another existing storage in San Juan Capistrano, but they were full .. The facility was nice , but the overall culture of that particular location was very poor ..

yatseautotransport a.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Josephine W.  |  Overall Experience 
Clasificación:
4.0

Nice new facility

Mary H.  |  Overall Experience 
Clasificación:
5.0

The staff was both welcoming and helpful. I would absolutely recommend this location for ease of use and value for the dollar. No complaints whatsoever.

DONNA C.  |  First Impressions 
Clasificación:
5.0

Very friendly and helpful crew

Kimberly T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph R.  |  Overall Experience 
Clasificación:
5.0

No issues at all

Gary E.  |  Overall Experience 
Clasificación:
5.0

Thank you!!

KATRINA K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

marta w.  |  First Impressions 
Clasificación:
5.0

Great experience 👍

Luis D.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

PETER R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

NGOC THI MINH L.  |  First Impressions 
Clasificación:
5.0

nothing but good things to say about your crews there

Simon P.  |  First Impressions 
Clasificación:
5.0

All of the different employees that I interacted with (3) on different occasions went above and beyond in terms of service and kindness. The facility itself is new and it's so clean and convenient.

Lorelei B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE D.  |  Overall Experience 
Clasificación:
5.0

The Management and Staff were friendly and always very helpful! I just wished the after hours access was later in the evening.

Brian A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Luna E.  |  Overall Experience 
Clasificación:
5.0

Having a free month of storage was extremely helpful when every other storage and moving place required payment and is expensive. Our apartment wasn't able to move into for a week, which left us with no place to put furniture and some extra things. Having the free month of storage was a life saver for moving. The staff was helpful and friendly as well. It would be helpful if the office was open just a little bit later at times but it wasn't a huge deal. Overall it was a significantly pleasant experience.

STEPHEN L.  |  Overall Experience 
Clasificación:
4.0

A woman phoned that our mattress, box springs and frame were left outside and she said we must pay 250 to dump. When we came to pick up to store in our new unit, the frame was missing. Other than this, the move went ok.

SIDNEY S.  |  First Impressions 
Clasificación:
5.0

Manager Philip is very nice , he answer all of our question and walk us through process. We used u- hall as last resort after cool pack cancel on us on day of moving . I looked around and called and finally we decided use u-hall . They had 10 by 20 available and that's what we wanted . We end up getting another one 8 by 10 and we are still moving but after he found out how tired and stress we are he really tried to help us . He has very nice humble manner and really like it . We will Use u- hall from now on and definitely refer to our friend and family . Thank you Philip . Vida moghaddam

hamid T.  |  First Impressions 
Clasificación:
5.0

Wonderful

MOHAMED A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

PETER R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

James M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

ralph r.  |  First Impressions 
Clasificación:
3.0

The young man that helped me(Chad) Entered in my daughter's name and address because she had an existing account under our last name. He didn't take the time to listen or pay attention to me about what this was going to be set up for. This caused my corporate card to be declined Several times locking it out! Finally after four phone calls with the card company and with help from another employee we figured out that the names did not match .

ROBERT B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ralph r.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike S.  |  Overall Experience 
Clasificación:
5.0

Thank you! To the employees of UHaul nice and helpful.

EURYANTHE I.  |  First Impressions 
Clasificación:
5.0

From the to end, every one was very helpful. Service is fast and more than excellent. The business is crazy by its nature but people are so kind. That is the key to your growth and fast success. I am additionally thankful for your u-box and storage facilities. Having moving help so easily available on your web page, makes my life so easy. I have to move many times because of my job. U-haul has been helping me for 7 years like reliable friend. Thank you and blessings to all of you.

Archanaa A.  |  First Impressions 
Clasificación:
5.0

Very clean and well organized - very nice staff!

Cindi W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TYLER F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Perry S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

joseph l.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Allen M.  |  First Impressions 
Clasificación:
5.0

Philip and Crystal were very helpful and explained everything. Very happy I found this place!

Mike S.  |  First Impressions 
Clasificación:
5.0

The person that helped me was excellent. The facility is very clean and well maintained.

Michael B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

manuel r.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

BARBARA W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLOS F.  |  First Impressions 
Clasificación:
5.0

Clean, organized, great office staff, convenient - as good as moving into storage can get!

Cindi W.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Josephine W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria L.  |  First Impressions 
Clasificación:
1.0

We were assigned a storage unit which we were assured would work for our items. According to the agents, we found out later this unit was for disabled people. We got everything in except our couches and then found out our couches would not fit through the doorway. We asked for help and the first agent said, "what am I supposed to do about it?" We asked the 2nd agent to just give us a small unit to put our couches in so we didn't have to move everything and were told no. She wouldn't do anything except give us a new unit. No one would help us move our stuff, no apology, and no compensation. I never leave bad reviews but this was bad service. 3 extra hours of work for a fault that was not ours.

Nicholas J.  |  First Impressions 
Clasificación:
5.0

Staff was accommodating and willing to help other employees to faculae a smooth transaction.

terrie b.  |  First Impressions 
Clasificación:
5.0

Young Mr. Jessie was excellent!

nestor a.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DZMITRY K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

mary h.  |  First Impressions 
Clasificación:
5.0

Great service. The movers were also amazing. Made a very stressful day a breeze.

Jill S.  |  First Impressions 
Clasificación:
4.0

Rented a truck and storage unit together online under the 'first month free' promo. However, the Uhaul in Lake Forest would not honor the special and charged me for the first month of storage. Staff said they don't honor that special for first floor units. I closed the unit 3 days later.

Heidi K.  |  First Impressions