Customer Reviews for U-Haul Moving & Storage of Lake Forest

1,908 comentarios

25290 Jeronimo Rd   Lake Forest, CA 92630

(949) 768-4681

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 4:00 p. m.
  • 12/25/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(949) 768-4681

25290 Jeronimo Rd
Lake Forest, CA 92630

Servicios en esta ubicación:

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 4:00 p. m.
  • 12/25/2022: cerrado
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

They were great. Had the truck pulled up and ready to go accurate reading on the fuel gauge and helped me adjust the mirrors. Above and beyond my expectations

mason W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary J. 
Clasificación:
5.0

Good people & good truck. Thanks.

Scott B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas E. 
Clasificación:
5.0

Very helpful and kind staff

Susan A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Homan S. 
Clasificación:
5.0

Philip at the Jeronimo location in Lake Forest CA was a God send. He helped me get back on the road to my camping trip. Quick, knowledgeable and a huge asset to this location. He has my highest recommendation.

christian A. 
Clasificación:
5.0

Everything was very smooth. Thank you.

brett M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pratik K. 
Clasificación:
3.0

The person whom he checked me inn was not freindly and looked like if he is high school drop off, no Profesionalsim at all, i have to give him my address 3 times to registered in the system, the very first thing came out of him mouth that my brains don't process information fast enough, he was not polite and freindly, was not well groumed too, I wouldn't doubt that he maybe on some kind of substance or drugs, not good for your image as reputable business, the facilities are clean.

ellias n.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert H. 
Clasificación:
5.0

Great customer service!

Annick L. 
Clasificación:
5.0

Your service was excellent and your crew was very polite and friendly. I don't think your could do any better.

Bill H. 
Clasificación:
4.0

My score was based on the cleanliness of the place. The young man who assisted me seemed to understand the importance of eye contact and communication.

Sharon R. 
Clasificación:
5.0

Fast, Effiecent, Reliable! I was in and out of there with exactly what I needed. The Service was excellent! Recommend A++++

john A. 
Clasificación:
5.0

Nothing. The customer service was great. The young man was very kind, the process was quick and efficient.

Teresa W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

PMark W. 
Clasificación:
5.0

Very friendly, knowledgeable and helpful staff

Ton B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paula L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carolyn S. 
Clasificación:
5.0

One of the 2 trucks I rented that day was really late, due to no fault of U-Haul. It was a quick turn aroundâ€"as I was in the parking lot for 2 hours Waiting for a truck to come in. It came in and I took it out. It reeked of pot. Just would prefer a little air freshener prior to rental.

Carolyn S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amir W. 
Clasificación:
1.0

I need a call from the Area GM.

MATTHEW M. 
Clasificación:
5.0

Muchas gracias por todo el Servicio de hoy felicitaciones para todos los empleados con los que me comunique y me ayudaron mucho a resolver mis inquietudes.

Carolina G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALI K. 
Clasificación:
5.0

The employee who rang me up was amazingly helpful and made the whole experience worth it!

Douglas C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremy P. 
Clasificación:
5.0

Excelente ubicación

SPENCER W. 
Clasificación:
5.0

Installer Phil was fast and remarkably good. Best u haul service ever.

Dave G. 
Clasificación:
5.0

Every person was well informed and helpful !

Steven S. 
Clasificación:
5.0

People there were great and very helpful. Problem is that I rented a UBox, filled it up and had to come back and take stuff out because it was too heavy. You need to have some sort of weighing mechanism so we know when we are at the weight limit. It costs your employees time and it cost the customer time. I also rented a van yesterday and it was no comparison to a Penske van (same size) I rented earlier in the year for a cross country haul. The Penske van was a far superior unit. Electric mirrors, Bluetooth, cruise (even had automatic cruise), backup camera.

Christopher G. 
Clasificación:
5.0

Easy to rent from Uhaul. Staff made it very easy.

Michael M. 
Clasificación:
1.0

I was disappointed in the service when they did not spell my last name correct. They asked for my driver's licenses and I spelled out my name to them and they still did not input correct information. When they text/emailed me copy of invoice. I immediately contacted them. They informed me that they could not correct their error. I was not impressed spoke to management. No help at all and would not change. So if you need your invoice for tax purposes make sure they have input correct information.

Diana C. 
Clasificación:
5.0

This was hands down the best moving experience ever! I wish I had done this for my primary move in June. I could have used two containers to get everything moved and saved $3,000 without damage and mishandling from the moving company.

April F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steve W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shenshen H. 
Clasificación:
5.0

Excellent experience. The online rental/check-in was really easy to use, and the rental location didn't waste any time revisiting any of the administrative stuff. Super quick pick up and drop-off.

Geoffrey W. 
Clasificación:
5.0

I was quickly in and out for both checking out the trailer and checking it back in. I appreciate the seamless process.

Daryl R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Viktar K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lois H.  |  First Impressions 
Clasificación:
5.0

Nothing, everything was fantastic!

Jon B. 
Clasificación:
5.0

Nothing your doing great !!!

ray P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFF S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paymon M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenny G. 
Clasificación:
5.0

El cliente no dejó un comentario.

David K. 
Clasificación:
3.0

Online pickup system is stupid or your programmer are too smart for their out good. Either way it failed for me and had to wait for the store to open to complete the vehicle pickup.

David F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven B. 
Clasificación:
5.0

Excellent will use again with future moves in the future.

Timothy B. 
Clasificación:
5.0

On a scale of 1 to 10 my experience was seriously a 20, thank you so much.

Robert C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tzuling C. 
Clasificación:
5.0

Personnel are extremely knowledgeable and helpful Would recommend this company and would use in future if needed

Judith R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

marilyn H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Neil S.  |  Online Move In 
Clasificación:
5.0

Please, make a big sign where to find a return key box. It's hard to find it after hours/when its dark outside. Gracias

Andre I. 
Clasificación:
5.0

El cliente no dejó un comentario.

James L.  |  Overall Experience 
Clasificación:
5.0

The location is doing everything the right way.

Cynthia H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Colin C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT T. 
Clasificación:
5.0

The truck was low mileage, near new. It ran fantastic, loads of power, smooth shifting, and even impressive suspension. The cab was sectioned off from the cargo area, and was very inconvenient. It would have helped if it at least had a way to reach up there, through the divider. The interior was clean with the exception of the front window. It had a film, maybe from smoking covering it, very difficult to see at night. The outside of the truck was filthy, covered in bugs, etc. One other disappointment, we had expected a Sprinter-style van, as we requested. Three people confirmed it was this style, but it was not. Not being able to stand was a disappointment.

Anthony L. 
Clasificación:
5.0

Very nice service

nathalie V. 
Clasificación:
1.0

Not sure where to begin

John K.  |  Overall Experience 
Clasificación:
5.0

The New Manager Eddie ROCKS! Keep up the good work.

VANLALMAWII F.  |  First Impressions 
Clasificación:
5.0

Thank yoU !!

VANLALMAWII F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick U. 
Clasificación:
5.0

Efficient and friendly service.

Harrison C. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVE P. 
Clasificación:
5.0

Facility and employees working there are wonderful.. Only issue I have are the day laborers that loiter around the corner of the lot. They come in freely to use the facility's bathroom. My female worker was accosted by one a few weeks back. This male worker kept pushing her to enlist his help. She did not need it and told him so. She even went to the front desk to report him. But no one came out to escort the guy away. My female employee finally decided to leave the facility. Now having to be unable to finish her task of unloading the items. Please only allow access to customers that have rented units there. Do NOT allow outside people access to facility and thereby accosting my workers. I've heard that this issue existed before and was never dealt with by the owners of UHaul. Don't want to ruin my relationship with the staff at UHaul. It is not their fault that they are not allowed to do certain things either. But I also have to look out for the safety of my workers when they are onsite. Gracias.

serv p.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

William F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kerry E. 
Clasificación:
1.0

I reserved my truck 3 weeks ahead got to the location they did not have have it sent me to another location 25 miles away and they also didn't have it they had rented it out and I was left with no truck and had to rent a trailer so not professional

ANTHONY O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cristine F.  |  Online Move In 
Clasificación:
1.0

Mileage entered wrong upon pick up and now I'm STILL trying to get a refund for $1600

Daniel A. 
Clasificación:
2.0

The gas level was not recorder correct in the paperwork, showing more gas, when we get the truck. Also customer representative was too rude and unpolite

NAVID A. 
Clasificación:
5.0

Extraordinario servicio al cliente

Nikhil C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Oscar S. 
Clasificación:
5.0

Great turnaround and service

Anderson D. 
Clasificación:
5.0

Friendly knowledgeable staff

Michael M. 
Clasificación:
5.0

Trailer had no night driving tail lights. Brake lights worked and turn signals worked but no night functioning tail lights. Prechecked turn signals and brake lights when picked up but didn't check night time running lights.

Thomas B. 
Clasificación:
5.0

Thanks a bunch!

Anna B.  |  Overall Experience 
Clasificación:
5.0

Really liked how smooth moving in was and everything so brightly lit. The whole place was shiny and clean. First class!

Billie F.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Ruby L. 
Clasificación:
5.0

Everyone I dealt with on the phone and in person was wonderful! The woman who delivered and picked up my box was excellent!! Thanks for making it so easy!

Brynne V. 
Clasificación:
5.0

The best people and service!

Craig H. 
Clasificación:
5.0

Quick and easy pick up and drop off! Excellent customer service! ¡Gracias!

Amanda E. 
Clasificación:
5.0

An extremely well-run operation, which seems rare these days - service was great, equipment was very solid and surprisingly quiet.

ALAN R. 
Clasificación:
1.0

They wanted to charge me an extra $300 for fuel even tho, I had taken a picture of where the fuel was when I picked up the truck.

Gilbert V. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDRE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

David W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joel G. 
Clasificación:
5.0

Very clean and good security

Rovina P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean B. 
Clasificación:
3.0

The driver and passenger side was dirty with dust and human hairs, the windshield was very dirty and not safe driving at night and sunshine.

Reza S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angelique T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Andre S.  |  First Impressions 
Clasificación:
5.0

ss

Andre S. 
Clasificación:
5.0

Make sure the customer knows that the hub where it gets delivered first is different than the delivery date of the final location. Other than that, great service all around!

Olivia T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katie D. 
Clasificación:
4.0

Alarm sounds even when disabled by code entry.

Harry P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Gale P.  |  Overall Experience 
Clasificación:
5.0

Love the new location in Lake Forest. It's awesome.

Erik H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott C. 
Clasificación:
5.0

El cliente no dejó un comentario.

bill R. 
Clasificación:
5.0

Great experience ….personal were fantastic

GRAHAM H. 
Clasificación:
5.0

We are trying to set up a corporate account and it is taking a long time. This should be easier.

Carlos Brian G. 
Clasificación:
4.0

good customer service. Issue was with the truck itself.

Daniel C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael P. 
Clasificación:
2.0

was supposed to get credited for the pickup location changing from Rendonda beach to Long beach, but was still chagred an additonal 30 miles

Ryan M. 
Clasificación:
3.0

We drove through a lot of rain and the truck leaked and my things were all wet but the one I'm worried about is my TV. I had it boxed up but the box was wet and the bubble wrap and blanket were soaked inside the box. I'm waiting a few days before plugging it in to see if it was effected. If it isn't, no problem but if it is I'll contact you back.

THERESA C. 
Clasificación:
5.0

All good on both ends of the move

Cathy B. 
Clasificación:
3.0

The location is great, BIG, new, holds lots of storage space and a vast parking lot of tons of vehicles for rental. We came Sunday afternoon, where we see a lot of vans, pick ups & all possible available vehicles to rent. We were attended by the person who sat in front of the counter, then he asked if he had reservations, and he immediately replied "NO WE DONT HAVE ANY." He didn't open the computer to check or anything just dismissed us. We had to ask again, after we did a look back, showing him, we see a lot of vehicles in the lot, I want him to notice, and check in the system if there maybe one available. It's 2pm at that time. He checked and saw one available, The rest of the question and answer to rent one can was a cold, almost suspicious sounding tone. I may sound like ranting, but what I'm trying to emphasize is this guy, EDWIN, needs to be trained more in customer service. Or else don't put him in front.

belinda S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony B.  |  First Impressions 
Clasificación:
5.0

I appreciate all of the help. I will do my best to get my bill covered so I can utilize your services again. Grateful Customer Thank you

yossef k.  |  Overall Experience 
Clasificación:
5.0

Me pareció muy bien no me quejo de nada si nesecitara otro cérvicio lo aria otra vez ai mismo Grasias.

misael s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer M.  |  Online Move In 
Clasificación:
5.0

Very clean and the staff is very friendly and professional.

Jerry L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Elahe K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Emmanuel B.  |  Overall Experience 
Clasificación:
5.0

Top notch. The best facility I have been too.

William W.  |  First Impressions 
Clasificación:
5.0

Excellent facilities and service. We are down sizing from 7 storages.

Philip T.  |  Overall Experience 
Clasificación:
2.0

la persona que me atendió con muy mala actitud comportandose como si me estuviera haciendo un favor y sin ganas de resolver nada, tuve que acercarme con la asistente del gerente para completar el servicio, por poco y Pierden a un cliente

Christian R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jack M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Kelli W.  |  Overall Experience 
Clasificación:
5.0

This location is the best facility in the area. Although I live 20 miles away, the unit was convenient to my occasional work in the area. Staff was always accommodating and friendly. Maria, the facility cleaner is the best. Please give her a raise! By herself, she maintains the entire building with a smile and friendly attitude.

marlene c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LISA T.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Gregory A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LIDYA P.  |  Overall Experience 
Clasificación:
1.0

Honestly, the guy that helped me had absolutely no personality at ALL. He was not informative and he did not smile even once during our interaction with one another. Then when I was getting ready to leave, I am handicap and I was parked in a handicap spot, one of your female employees came up to my door and banged on it very loudly to the point of it scaring my dog and making him bark. She then began questioning what i was doing there and telling me that I needed to move somewhere else. I told her I was leaving and that was what I did.

shirley s.  |  First Impressions 
Clasificación:
5.0

Excellent customer service, easy and fast process and price are reasonable. Brand new units very clean. Definitely will recommend to family or a friend.

Rose G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Elisabeth C.  |  First Impressions 
Clasificación:
1.0

Staff was completely stuck up and unfriendly. I would not recommend this place to anyone. Ever

debbie M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Eoin S.  |  Overall Experience 
Clasificación:
5.0

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martin p.  |  Overall Experience 
Clasificación:
5.0

I enjoy the friendly staff; very patient and helpful.

Thuan Thai N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

gary r.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tywana M.  |  Online Move In 
Clasificación:
5.0

Love it !! Very new and state of the art facility very VERY clean and nice air conditioning , one downside is some customers can be a little nosey and will go and tell the front desk if you spend more time in the restroom than they think you should 😄😄😆😁OTHER THAN THAT THE PLACE IS PERFECT👍👍👍❤️👌👌👌👌💯🙏🏼🙏🏼😁😁😁😁😁

Courtney M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELA A.  |  First Impressions 
Clasificación:
5.0

Staff is super friendly very helpful

jacob c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sergio G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jo Anne C.  |  Overall Experience 
Clasificación:
5.0

Keep up the good work

ANDREW K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryan D.  |  Overall Experience 
Clasificación:
4.0

Needs more staff!! I needed to call and ask a question and ended up in main Uhaul customer service queue with a 40+ minute expected hold time. It was a 30 second question. Uhaul, in general, needs more staff. Your customer service line is a disaster. Also, $1.39/mile is highway robbery. You should make a points program for customers as some of us are frequent renters. The month free storage is nice, but not everyone needs it. Why don't you do a points program in which we can use the points for whatever we want, including buying down the mileage charge? Make your customers feel more desired and not just like dollar signs.

SANDY E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel C.  |  First Impressions 
Clasificación:
5.0

I was so impressed that you have more carts to load personal items than another one I've been in. Plus I am grateful your prices are exceptionally lower than others I've checked into.

DIANE S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jared M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Irene S.  |  Overall Experience 
Clasificación:
5.0

Mindy was great. She explained every step of the process to me and was very thorough.

Christopher G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyra C.  |  First Impressions 
Clasificación:
5.0

Totally 5 star rating from the facility to the services. One stop shopping for all my moving needs. Super helpful and friendly staffs. I will recommend this place to my neighbors and friends. 5 star, period.

Sheldon C.  |  First Impressions 
Clasificación:
5.0

Marinda was great and very helpful. She went over the facility and agreement details and then personally took us to the scanners for entry and after-hours entry. Shew also made sure we knew where everything was (carts, restrooms, elevator) and where to park at the loading dock and inside parking areas also. We have used several other facilities within the area, but this facility is by far the best and most professional we have ever seen!!!!!! Thank you

Robert R.  |  First Impressions 
Clasificación:
5.0

All expectations were met!

Ryan H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Cyntia Z.  |  First Impressions 
Clasificación:
3.0

Parking is not good. A few spots for a large building. Pushing my stuff across a hot parking lot is ridiculous. Also the stupid alarms going off around the facility during every visit. Really. It was a clean place, not useable

Casey F.  |  Overall Experience 
Clasificación:
5.0

Great customer service and I would like to say everyone was courteous everytime I came to pick up some of my belongings. Well done!

SOCHITL F.  |  Overall Experience 
Clasificación:
5.0

No problems, quick and easy.

Brandy W.  |  First Impressions 
Clasificación:
5.0

Completely Satisfied

Mark D.  |  Overall Experience 
Clasificación:
5.0

Great experience

Mary Ann H.  |  First Impressions 
Clasificación:
5.0

Adel and the staff were flexible and made some changes to my storage account that made it convenient for me. Greatly appreciated.

Paoloon L.  |  Overall Experience 
Clasificación:
5.0

I am an old customer at UHAUL.

Luisa T.  |  First Impressions 
Clasificación:
4.0

The lighting down my storage unit hallway does not come on automatically and was dark except for a brief time at end of my first storage drop off A bit scary being so dark.

SUSAN E.  |  Online Move In 
Clasificación:
5.0

Great service! Walked me to my unit explaining all the process for entering and entering after hours. The supplying of a lock is an added plus as everyone likes getting a little perk like that!

james c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Antwonette I.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jo Anne C.  |  First Impressions 
Clasificación:
4.0

Outside of an initial issue, great experience!

Michael G.  |  First Impressions 
Clasificación:
5.0

Dory is the GOAT

Steven c.  |  Overall Experience 
Clasificación:
4.0

Staff was not helpful.

Julian S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alireza S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom N.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

SARAH R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John F.  |  Overall Experience 
Clasificación:
2.0

They seem to have problems with the access machine to get into storage after hours. My first day yesterday I arrive after 5 to unload into my storage and it denied 3 other peoples cards as well. When we called, they said there was nothing they could do about it until the following day. What about the big inconvenience for people that rented trucks ? and then have to pay another day for the inconvenience? They seemed to not have cared because it's just more money for u-haul. To myself, that is not good customer serivce at all. Hope things get better

Zachary T.  |  First Impressions 
Clasificación:
5.0

Worked with me to get what I needed last minute. Thanks ! I forgot the girl who checked me in name right now but I know she was a manager of some type and she was quick and helpful . I think it started with an M?!

Jillian W.  |  First Impressions 
Clasificación:
5.0

2d time renting trailer and storage. Excellent location and service, new and clean, got free lock. Checking in online saves time.

Teresa P.  |  Overall Experience 
Clasificación:
5.0

Good!

akihito w.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa Q.  |  First Impressions 
Clasificación:
5.0

The staff is what makes this place fantastic. Everyone we worked with were helpful and went out of their way to make things easier for us. Gracias.

Latona J.  |  Overall Experience 
Clasificación:
5.0

Nothing to complain about overall excellent experience

Simon P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry L.  |  First Impressions 
Clasificación:
5.0

The staff is very helpful and friendly.

Joni M.  |  First Impressions 
Clasificación:
4.0

No

GARY A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brent K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Derly D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Marianne F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tamara J.  |  Overall Experience 
Clasificación:
5.0

The manager that help me was excellent she did a great job explained everything really well super helpful

Lee H.  |  First Impressions 
Clasificación:
5.0

Very helpful agents

Gary B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

denise b.  |  Overall Experience 
Clasificación:
5.0

Thank you for taking the time to explain my options to me. I will be back.

JEFFREY G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brent K.  |  First Impressions 
Clasificación:
2.0

That particular storage unit facility has poor manager skills and ethics . He bends the uhaul policy to work which ways he wants or makes up his own policy as he goes along . All I know is as long as I was tipping everyone generously, I never had any problems and yes Philip excepted tips thru Zell $50 each 2 times .

YEVONDA M.  |  Overall Experience 
Clasificación:
2.0

I had 4 storage , on 1-25 I was moving out and had two truck with 4 mover my mover took every thing out or storage except we had some left in 3 units . We wore coming back with one truck to get other staff out. We had two additional mover coming to my house to help unload. At 4pm truck and 3 mover and us came back to storage to pick up rest. They told me it will take hour and half to go and bring staff and left 4 mover to put the staff to getter. They came back at 8:30 pm and left my house at 10:00pm My husband called and said the key to one storage doesn't open and that was storage was full and ask me if I have any. It was disaster at my house looking for key and we didn't know what to do . I told them to come back since I don't want to pay hourly to mover and finally he went inside and they said nothing and after hour wait this guy said they changed the lock or key or something and keep looking for key and after hour he find key and we got our staff I am not satisfied and had to pay my mover a lot money Please call me asp 9498423941 You guyed need to pay for my extra cost No one contact me about change of key or any thing The office didn't know any thing and they had to keep looking to find key Vida

hamid T.  |  Overall Experience 
Clasificación:
5.0

Staff was professional and courteous. Appreciated access to free carts to facilitate unloading. Wasn't too crowded either. Random alarms going off intermittently was a bit annoying.

todd t.  |  First Impressions 
Clasificación:
5.0

Very smooth process, staff was pleasant and helpful! Appreciated their mask-discipline as well!

Donald M.  |  First Impressions 
Clasificación:
5.0

Manager Philip went above and beyond to make it good experience working U haul

Kathy V.  |  Overall Experience 
Clasificación:
5.0

We were especially pleased with the wonderful person who helped us and *did not make us* wear a mask. Thank you!!

susanne c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT G.  |  Overall Experience 
Clasificación:
5.0

I reserved online, the staff upon my arrival was friendly and helpful. So far it's has been a great experience.

Donald S.  |  Online Move In 
Clasificación:
1.0

The GM is beyond rude and unhelpful, he's vindictive! Argued over my free month. Broken roll down door after unloading. Broken latch that wouldn't lock! Left open all weekend!! The GM threatened to call the police on me, for using a uhaul screwdriver, because he would not help me close my unit. Beware Ladies! Had to go back to get a new key two days later, when I was due to move 3 hours away! Went back to unload after hours, and my entry card was not activated! Phillip has zero customer service and I'll be calling corporate over his bs and the total Lack of security to the building. I was still able to get in, without a key card, Phillip! Two alarms went off, and no patrol?!!

jenny rebecca l.  |  First Impressions 
Clasificación:
5.0

Thank you for the help and very clean place and secure

josue t.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathy V.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

MICHAEL M.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

NANCE M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

christine g.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick B.  |  Online Move In 
Clasificación:
5.0

Great place-storage area was always immaculate.

David Z.  |  Overall Experience 
Clasificación:
2.0

I spoke on the phone with Connor, it sounded like we were set with a truck and storage unit. We got to our location and had no reservation. Also had a hard time returning the truck during after hours. Not the best experience

scott l.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dmitry A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Erik B.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Adara K.  |  First Impressions 
Clasificación:
5.0

Everything went well on our check-in. Also, I was very happy with one month free promotion!

Susanna Y.  |  First Impressions 
Clasificación: