Customer Reviews for U-Haul Moving & Storage of Lafayette

3,465 comentarios

3861 South St   Lafayette, IN 47905
(corner of creasy lane & st rd 26/south st inside international square)

(765) 607-6429

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(765) 607-6429

3861 South St
Lafayette, IN 47905
(corner of creasy lane & st rd 26/south st inside international square)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento para vinos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

Eduardo M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert K. 
Clasificación:
5.0

We were pleased that the 10' truck we rented had low mileage. The first lock we bought there, one which the manager said would fit the cargo latch, did not fit our particular vehicle. We had to return to the store and exchanged it for another that had slight longer bars and this one did fit.

Martin H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rodney T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Vickie G. 
Clasificación:
5.0

The lady was very polite and helpful, I would recommend her anytime

loretta W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth L. 
Clasificación:
4.0

Charge a fuck ton of money if the customer is >30 minutes late so I don't have to wait for them and waste my time.

Norris T. 
Clasificación:
2.0

The employees need a sense of urgency when serving customers. They should acknowledge your preaence and, if they are busy with another customer then let you know that and they wii get to you as soon as possible.

Stephen B. 
Clasificación:
4.0

El cliente no dejó un comentario.

vincent W. 
Clasificación:
3.0

It was really clear where I was supposed to enter when I returned the truck, but it wasn't so clear where I was supposed to exit when I drove it away. I ended up driving right in front of the entrance to the La-Z-Boy store, which seemed wrong to me, but I wasn't sure where to go. It also wasn't super clear where I was supposed to enter and exit with my own car. Maybe more clearly marked exits and entrances would help.

Daniel S. 
Clasificación:
5.0

El cliente no dejó un comentario.

jeremy F. 
Clasificación:
3.0

Customer Service could have been friendlier. Walking in, the front desk is hidden behind display's. Truck's rear break light and turn signal we're not operational , which was discovered after truck was loaded for an 8 hour drive home. Size of truck and location were changed after reservation was made.

John K. 
Clasificación:
5.0

Nothing everything went like clock work

Michael P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chekilla W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brionica M. 
Clasificación:
2.0

Customer service was lacking. The guy that rented me the uhaul was not friendly at all. The uhaul was in good condition though and drove really well.

Amber S. 
Clasificación:
5.0

The cargo van I rented was clean, very easy to drive and comfortable. The rental, pick-up and drop-off processes were all very easy. And I found the prices reasonable. Overall very satisfied, and will use again in the future.

Tracy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alex V. 
Clasificación:
5.0

El cliente no dejó un comentario.

MihguelA G. 
Clasificación:
4.0

If someone makes a reservation three weeks in advance for a truck, make sure you have that truck and don't change it on them 2 days before the trip. It's dangerous to do that because some people have never driven a truck that big and you could be responsible for the accident.

Kaitlin K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mahesh P. 
Clasificación:
5.0

We're great and fast

Mark P. 
Clasificación:
3.0

El cliente no dejó un comentario.

JAMES O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony R. 
Clasificación:
5.0

Tail gate was very stiff to open and almost impossible to close. Must have a broken spring.

LEONARD W. 
Clasificación:
4.0

The sign says to pull up and a representative will come to you. The guy just stood out front talking to his buddy. I didn't realize he was an employee until I got tired of waiting and approached him. I'm not too lazy or unwilling to seek out the employee, just take the sign down if that's how it's going to be.

Warren S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiffany C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carrie B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lisa M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jayme B. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL T. 
Clasificación:
5.0

Great service

Tamea` M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zhi X. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gustave T. 
Clasificación:
5.0

Just continue the excellent service that you do. I had to change my plans, to add days and then change where I was dropping the trailer off since I never left town. Everyone I spoke to was very helpful and kind. The only problem I had was with the call back system. I tried it twice and both times I got a text that they couldn't reach me by phone although text worked perfectly. I never got a missed call either, so that would be the Uhaul general line issue not a store/location. Gracias

Tonya M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darrell S. 
Clasificación:
2.0

The employees didn't help too much or seem very knowledgeable.

Luke M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jared C. 
Clasificación:
5.0

Not charge $.99 mile ! Have exact truck size available, not be forced for the next size bigger! (More expensive!)

DON S. 
Clasificación:
3.0

Hard to get ahold of and they never emailed my receipt, which I have to have. But overall they do a pretty good job. It's always clean there.

CASANDRA C. 
Clasificación:
3.0

I place an order for a truck and two movers for 9:00am overs called at 11:00 stated tjat was for 12:00am rented the tru k from 7:00 to 1:00pm after speaking with the movers they stated that they will move me on sunday rented another truck the mover never showed up or answer my phone call rented a truck two days in a row ad wasn't able to movr all my belonging I limited to what I can do at 68 yeats old I place the order with uhaul very disappointed with this.

SYLVIA W. 
Clasificación:
5.0

Not a thing! Great experience.

Brian S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tony W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Griffon L. 
Clasificación:
1.0

Stood in line for an hour to get my rental trailer. No attempt to take care more folks or do anything. No apology for waiting or any of that…. She just said so you will need to have this back at your scheduled time…. I just laughed said okay….. no I'll extend it or anything since you waited….

BENJAMIN L. 
Clasificación:
3.0

Did not get notification of my final bill. The check in using my phone was way difficult.

David A. 
Clasificación:
3.0

The check in and out as well as the equipment itself were fine. The only issue I have is with the fuel situation. This truck was rented to me with only a quarter tank of fuel. I not only had to stop for fuel, I had to stop again at the end of the rental and try and guess how much to put in to try and get this back to a quarter of a tank. Very inconvenient!

MICHAEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyler M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Curtis O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thom D. 
Clasificación:
5.0

Everyone is always very friendly and helpful

ed A. 
Clasificación:
5.0

KEVIN is a great representative for U-HAUL in Lafayette Indiana.

David L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary C. 
Clasificación:
5.0

El cliente no dejó un comentario.

bryan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keefe W. 
Clasificación:
5.0

I can't think of anything. Great job guys.

jason E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron C. 
Clasificación:
2.0

Driver side door popped open throughout the whole 300 mile trip over and over. Trailer had several nails in the tire we had to wait 6 hour to get someone sent to fix the tore before getting on the road.

Nicole B. 
Clasificación:
5.0

Very helpful and considerate

ed A. 
Clasificación:
5.0

was charges an additional checkout fee even though I returned the vehicle on time and during business hours

Christine C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MIRANDA W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Benny K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ralph I. 
Clasificación:
4.0

El cliente no dejó un comentario.

Leonard W. 
Clasificación:
5.0

Whatever your renting a Uhaul for is taxing enough, it's an amazing experience, the guys hook the trailer up and when you check out they unhook it. I was tired from my 400 mile trip and delivering furniture. Much appreciated trailer rental and "concierge" style service! 

Andrew M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES S. 
Clasificación:
5.0

El cliente no dejó un comentario.

meghan W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristofer B. 
Clasificación:
5.0

No complaints, everyone was professional, courteous and competent

Joseph L. 
Clasificación:
2.0

Was not directed to the correct location and then was given a smaller truck. Then I had to make 2 trips costing alot more money.

William T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Art R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas Q. 
Clasificación:
3.0

If what the customer reserved is not available, the customer should be contacted. The customer should not get told upon arrival that the size truck reserved is not available.

Jamie B. 
Clasificación:
4.0

I have not received an email receipt in 24 hours since turn-in.

George M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Eric B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Andrew G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacqueline R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric R. 
Clasificación:
5.0

Easy pick up and the movers were awesome.

Dolores H. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRANDON A. 
Clasificación:
5.0

All handled properly

andre S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jamie R.  |  First Impressions 
Clasificación:
4.0

Including a stand for the trailer to rest on when not attached to the towing vehicle.

Patrick C. 
Clasificación:
4.0

Really nice, clean newer facility.

Paul L. 
Clasificación:
4.0

When I returned the equipment the gentleman did not scan the equipment, he did not confirm the mileage and I have not received a receipt for my transaction. When I asked him about that he said it would be emailed to me the same day. Almost 24 hours later I have not received it.

MARK N. 
Clasificación:
4.0

None at this time

Crystal D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Lana C. 
Clasificación:
4.0

They worked hard to help me. Maybe a little bit more preventive maintenance.

Jim I. 
Clasificación:
5.0

But I would tell my friend to look or ask about additional fees. also I don't think our rental used two gallons of gas for 8+ miles. So we actually paid twice the amount of the rental charge with gas, which we were only expecting one gallon, environmental fee, admin fee, and taxes - but good customer service and a nice clean interior of the business.

KAREN W. 
Clasificación:
5.0

She was very sweet

ERIC B. 
Clasificación:
5.0

None Needed!

Stan P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hubert A.  |  Overall Experience 
Clasificación:
1.0

Never got my money back for the gas I didn't use. That's a lot. I'm very disgusted!

BARBARA M. 
Clasificación:
3.0

The guy that happened me . He was awesome, very nice to me and I told him how I had to spend he did it . He needs a raise

Dawn P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sara M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENISE B.  |  First Impressions 
Clasificación:
3.0

I didn't move out in this date I moved out a month prior. I should not be charged

CHANTAL F.  |  Overall Experience 
Clasificación:
2.0

Madison was rude an acted very unprofessional

Melissa W.  |  Overall Experience 
Clasificación:
1.0

Had a reservation for 2/14 and was told the cash drawer would not open. Cops were called because we then were not able to move in time. Next morning when they were able to get drawer open, they didn't reschedule reservation that was not honored and only put in we were using it for some hours. Was charged for 2 days when it should have been free in my opinion. Terrible experience.

jesse t.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

amber b.  |  Overall Experience 
Clasificación:
5.0

Josh Ishmael Trent Excellent excellent excellent!!!!!!!

Katrice E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

laura m.  |  First Impressions 
Clasificación:
4.0

I Appreciate their Help with my unit changing to a new one the Staff was great and Trent helped me

Priscilla B.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Jada H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Shauna H.  |  Overall Experience 
Clasificación:
5.0

Because of the construction at our uhaul location, we had to move one of our two units to another unit. Besides the inconvenience of having to be present to lock and unlock the unit, the process was quite painless. The movers remained in communication with me and took pictures after they were done. They were very courteous! My only complaint overall would be the lack of lighting. It's sufficient enough to see, but it was a challenge to see items when you're looking for something stacked at the bottom of a pile in a unit. I had to use my cell phone flashlight. A light for each unit is probably overkill, but having lights more appropriately placed would be helpful.

Mandy M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Joshua B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

nicole s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

laqueita r.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

John P.  |  Overall Experience 
Clasificación:
5.0

The staff was so friendly, helpful and took such good care of my daughter and I! I was so easy to park the 26 ft U-Haul truck to unload and to move our belongings to the storage unit!

Cynthia S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LYNN G.  |  First Impressions 
Clasificación:
3.0

Wasn't fully informed about the process of coming and going especially after hours. Paid an additional fee to access my things after hours, but could only use a small door, was unable to remove large items , had to wait normal business hour. Defeats the purpose and a waste of money

Ronnesha S.  |  Overall Experience 
Clasificación:
5.0

All who I came in contact with at the Lafayette store were ALWAYS helpful, polite and professional from the top to the bottom. Other businesses could learn from your employee training procedures. Customer service at its best

diana d.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Glenn N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN W.  |  Overall Experience 
Clasificación:
5.0

The staff member I worked with was a huge help. I needed to upgrade to a larger unit before moving in and he did that with no issues. Walked me through everything including the security system, which I would not have figured out on my own. He even helped me get some of my larger furniture out of the truck and onto a dolly, which he did not have to do but it was a huge help. He went above and beyond. Storage units are everywhere but his service is why I would suggest this location.

Brian B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

amber b.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

JONATHAN M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

mei l.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

al a.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

dustina s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

john o.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ebony N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Heidi F.  |  First Impressions 
Clasificación:
4.0

Found it a little odd that a rat trap was in my unit already, but I understand that's better than just having rats in there.

Thomas R.  |  First Impressions 
Clasificación:
5.0

Staff was very friendly and nice, move in as super easy and the sliding doors and carts available made everything super simple and efficient.

Hailey H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

tylan d.  |  Overall Experience 
Clasificación:
5.0

The office, store, and storage area was very clean. I found my storage unit very quickly.

Fred H.  |  First Impressions 
Clasificación:
3.0

Too expensive compared to others and few times card to get in wouldn't work and one time had a lock on my unit even though was current over a week almost 2 which was ridiculous had stuff on my truck ruined because couldn't get in unit after hers and was working so couldn't get fixed until taking time off to do so

Michael W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Keandra G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

jacqueline b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

al a.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

RAYMOND P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg G.  |  First Impressions 
Clasificación:
4.0

Minus the security panel issues the day we moved into storage, it was a very nice facility and Kathy was very helpful and friendly.

Nathan McDonald M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ananya S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Camille T.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

David H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Luigi G.  |  First Impressions 
Clasificación:
5.0

Everything was great. I would rent with them again is their rates are competitive. I got my last unit for a good price.

Tracey Z.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

cathy w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer G.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua T.  |  First Impressions 
Clasificación:
5.0

Good experience

Cynthia M.  |  Overall Experience 
Clasificación:
5.0

All of the stuff was wonderful and helpful a lot wonderful wonderful place to have a storage unit the Mangament there was amazing helpful as well

myranda f.  |  Overall Experience 
Clasificación:
5.0

The manger was very helpful

kaylah c.  |  First Impressions 
Clasificación:
5.0

Kathy the Manager went above and beyond for me. I moved to Arizona 2 years ago and had to do everything over the phone. She completely went out of her way for me. I truly dont know what I would have done without her help.

rachael s.  |  Overall Experience 
Clasificación:
4.0

Your staff was very helpful during my entire time being a customer and helpful. However at the time of my move out the associate I spoke with was not wearing a mask. Please have your staff wearing masks when working with customers.

Gurveen R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Leslie R.  |  Overall Experience 
Clasificación:
3.0

Some of the workers at the place did not seem very interested in working or helping customers.

Rilee T.  |  Overall Experience 
Clasificación:
1.0

Local u haul mgr stated i have a $160 balance bc I wasn't moved out before the 13th. U haul at no time can force renew. I chose not to renew and I should have no balance. If u haul deems a late fee of $15 is necessary, I will pay it, but I do not owe $160. Mgr was rude, and she issued a no trespass order on myself when she was the one in the wrong. I will never recommend this particular location to anyone. Ever

Charlie h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SUMMER L.  |  First Impressions 
Clasificación:
5.0

Staff was always professional and polite when I visited. Thank you for all your help Lafayette branch.

Craig A.  |  Overall Experience 
Clasificación:
3.0

The extra charge for 24 hour access was kind of an issue for me with the rates being what they were. Also, once the office closes, the sliding doors are locked which makes access difficult. I had a hard time understanding this because you need your card for access.

Christina C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rickey M.  |  Overall Experience 
Clasificación:
4.0

I am disappointed that we are only provide one swipe card to disarm the alarm, as it looked like it was all code driven when I signed up. This needs to be fixed in the future.

Scot L.  |  Online Move In 
Clasificación:
1.0

Very dirty and the worst staff I've ever dealt with. Make sure they don't have your credit card I fo because they will continue taking money they are supposed to.

Tiffany C.  |  Overall Experience 
Clasificación:
5.0

We've had nothing but good experiences from renting storage to renting moving trucks and hiring extra help. We would definitely recommend this facility to friends and family. Gracias.

Donna B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Samicia B.  |  Overall Experience 
Clasificación:
1.0

Way too expensive and the floor needs fixed it is very uneven and need better maintenance on the carts

Clifford B.  |  Overall Experience 
Clasificación:
2.0

I left because I could save $71 a month on a same-size unit. So I moved my things to Affordable Family Storage, right next door. Also, the ceiling above my unit dumped lots of little dirt and what looked like plaster chips on top of my furniture. The facility outside of my unit was clean, but the ceiling above my unit was not in good repair and left debris on my things. It wasn't so much that I'd move, but it was annoying. Yet when I learned I could have a better roof and save big $$$ each month, I bolted. Finally, I was told at the beginning of my stay with U-Haul, that we pay a month ahead, so imagine how disappointed I was at the end to learn you would not refund me my unused days after just paying rent through October 27th. I call that theft. As long as I live in Lafayette, I cannot recommend your facility to anyone. I am fully aware that eventually the rates will go up at my new unit. But until that time, I am saving $852 a year over what you charged. Since I am on a fixed income, THAT is a LOT of money!

Pamela G.  |  Overall Experience 
Clasificación:
5.0

Awesome customer service.

bryan k.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Ed C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

David M.  |  First Impressions 
Clasificación:
5.0

The person who helped us each visit was awesome. I am very impressed with the customer service.

bryan k.  |  First Impressions 
Clasificación:
5.0

Thank-you for a great experience. Only thing hat was a little confusing at first was having to Check-out digitally when finished...but not a big deal

Timothy G.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyle H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dorothy R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tanganika J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra M.  |  First Impressions 
Clasificación:
5.0

On our way cleaning out the storage I was approached in a rude manner by a woman who worked there. However, Kathi has been a joy! I've stored there for the last 3 years and Kathi has been attentive. Caring and thorough. If there was a problem Kathi would quickly address is and rectify it with the best customer service possible. It outweighs the actions of others there. I would recommend anyone to store here just to have that same great experience that Kathi has provided.

Aeriel P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

susan s.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

rise w.  |  Overall Experience 
Clasificación:
5.0

Thank you for providing a great, well maintained and climate controlled unit for us to put our most important stuff in while we had a huge transition in our life. All of our stuff came out exactly how it was out in. Nothing was damaged from moisture or pests. Thank you to your staff at the Lafayette, IN store to taking care of us. We appreciate it and would do business with you again in the future if need be!

Jana L.  |  Overall Experience 
Clasificación:
3.0

I just wish the rates to store were a little bit cheaper.

Leslie R.  |  Overall Experience 
Clasificación:
5.0

All was great!

Brian F.  |  Overall Experience 
Clasificación:
4.0

Solid experience

RENEE K.  |  Overall Experience 
Clasificación:
5.0

Convenient and well run.

Brenda L.  |  Overall Experience 
Clasificación:
5.0

I would recommend it for anyone

linda b.  |  Overall Experience 
Clasificación:
4.0

Very nice folks to work with.

MIKE B.  |  First Impressions 
Clasificación:
5.0

Very Compassionate Staff

sabrina e.  |  First Impressions 
Clasificación:
2.0

Hgh

austin i.  |  Overall Experience 
Clasificación:
5.0

The U-haul staff were great. One of them provided assistance without being asked. Thanks for securing my belongings while I was away. I'll recommend it to people with similar need.

Henry A.  |  Overall Experience 
Clasificación:
4.0

Jocelyn was very helpful and very pleasant to deal with.

Mary P.  |  First Impressions 
Clasificación:
5.0

Kathi and her crew went WAY above and beyond to take care of me. This is the best experience I've ever had renting or with UHaul. Please give them kudos - they deserve it! ¡Gracias!

Michael W.  |  Overall Experience 
Clasificación:
2.0

Many problems with organization. Sending me to different places for pickups. Having different return dates. Just a very rough moving experience.

Tyler A.  |  First Impressions 
Clasificación:
4.0

Check in line was pretty long

rebecca g.  |  First Impressions 
Clasificación:
4.0

Load 24 hours applies to storage units only. I was subject to office hours which were restricted due to staffing shortages. They were nice but I would take the box to my home next time. Worked well.

Terry H.  |  Overall Experience 
Clasificación:
5.0

Kathi is Awesome!

Tommy M.  |  Overall Experience 
Clasificación:
5.0

Excellent customer service

diane b.  |  First Impressions 
Clasificación:
5.0

Nice and clean facilities

reann c.  |  Overall Experience 
Clasificación:
5.0

All of the uhaul staff was awesome !

isaisah w.  |  Overall Experience 
Clasificación:
4.0

Great location.

Gary a.  |  Overall Experience 
Clasificación:
5.0

Kimberly went above and beyond! From delivery of containers to pick up she was great! We would highly recommend UHaul!

Alice Z.  |  Overall Experience 
Clasificación:
5.0

The staff patiently and professionally went out of their way to help me with my complex needs. Would definitely recommend this team!

Jessica M.  |  Overall Experience 
Clasificación:
4.0

Everything went well.thanks

Robert H.  |  Overall Experience 
Clasificación:
5.0

Great to work with!

Chase T.  |  Overall Experience 
Clasificación:
5.0

The restrooms and storage areas , along with the main showroom, is very clean! Also one the workers(Alek) helped for a few minutes at closing time to get just a few more items on the truck. ¡Gracias!

mark h.  |  Overall Experience 
Clasificación:
2.0

My daughter was clearing out a storage unit. Really young man on staff was very inappropriate, making Comments about her looks and saying a delay was not a k because it gave him more time with her.

SUSAN S.  |  Overall Experience 
Clasificación:
4.0

It's an old building but kept maintained. Nice people!

Susan S.  |  Overall Experience 
Clasificación:
5.0

Conveniente

Madeleine D.  |  Overall Experience 
Clasificación:
5.0

Great place...great service!

blake d.  |  Overall Experience 
Clasificación:
3.0

I called ahead so my u-box would be ready for us to unload and the u-box was not available. They told my husband that we should have called! However they were able to get the u-box pulled quickly.

Kim E.  |  Overall Experience 
Clasificación:
1.0

This was the worst experience I've had with any sort of customer service. The staff was incompetent at their jobs and disorganized. The computers routinely malfunctioned. I would never recommend this.

Carlay L.  |  Overall Experience 
Clasificación:
5.0

When I was between apartment leases for a week, U-Haul was a big help storing my belongings. The staff was accommodating, and the free month of storage with truck rental was more than enough.

michael h.  |  Overall Experience 
Clasificación:
3.0

Cargo van was great. Customer service not so good

Nancy M. | Reservación
Clasificación:
4.0

The employees stand around outside while customers stand inside alone and waiting forever to get help or make a storage payment its ridiculous but storages are awesome

Amy L.  |  Overall Experience 
Clasificación:
2.0

I was extremely disappointed when after making a reservation for a locker based on an equipment rental that the clerk tried to charge me for the free month. Everything else was ok.

George S. | Reservación
Clasificación:
5.0

Awesome managers and staff..Thank you for your speedy response to our problem and correcting it..Very nice and professional.. Thanks again.

irma h. | Reservación
Clasificación:
5.0

The storage facilities are nice. There were not enough key cards to go around during this busy time of year, so the alarm in the storage area was a constant nuisance.

michael h. | Reservación
Clasificación:
4.0

n/a

DanielLE W.  |  Overall Experience 
Clasificación:
5.0

Great people

Donna B.  |  Overall Experience 
Clasificación:
2.0

Your customer service is not friendly at any location

Elena D.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Volver
arriba