U-Haul Moving & Storage of Lafayette

4452 comentarios

3700 Ambassador Caffery Pkwy   Lafayette, LA 70503
(In Front of Acadiana Mall)

(337) 993-9898

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Contáctanos

(337) 993-9898

3700 Ambassador Caffery Pkwy
Lafayette, LA 70503

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

JOHN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVINNE C. 
Clasificación:
5.0

谢谢

WEIHUI S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronnie R. 
Clasificación:
5.0

I first had scheduled a pickup at B & S dry ice sales on pinhook rd. I had placed my reservation Tuesday for the Saturday. I received a text notification, no call, the Friday afternoon before saying my reservation was canceled because the truck had a flat. No attempt was made by them to correct this. I called Ambassador Caffery location, and they did not have any trucks available at the time. About an hour later, they called me saying someone had upgraded and there was now a truck available for me. I would rate this Ambassador Caffery location as above and beyond in customer service, and the original place I reserved at, B&S Dry Ice Sales as the worst possible service.

BRITTANY P. 
Clasificación:
4.0

El cliente no dejó un comentario.

ZEKE D. 
Clasificación:
3.0

I was told in Lafayette that I was not to be charged when I arrived in St. Cloud even though in extended the need for the trailer. I was charged over $200. I move every 6-12 months and I will not use U-Haul again.

Nicholas G. 
Clasificación:
5.0

Miss Patin helped me and was super nice. I don't u haul everyday so helps for people to be helpful to others.

Boun K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ken A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ernest D. 
Clasificación:
4.0

Dirty truck cab with food wrappers and spills /crumbs everywhere. I had to clean the cab before we could travel.

tim K. 
Clasificación:
5.0

Kala was great

MARIA D. 
Clasificación:
5.0

Great Service, especially after the G M got involved to.help Rectify a situation. KUDDOS

HENRY F. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHEQUITA A. 
Clasificación:
5.0

El cliente no dejó un comentario.

GERALYN V. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL PAUL C. 
Clasificación:
5.0

Nothing at all great management and team work.

Patricia O. 
Clasificación:
5.0

El cliente no dejó un comentario.

BERNARD L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Corey F. 
Clasificación:
3.0

I did not receive an email receipt.

DAVID A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Saurabh L. 
Clasificación:
5.0

The truck was clean but it needed some maintenance. it jerkedhesitated in changing gears the entire time I had it. I did report it upon my return.

Maggie B. 
Clasificación:
5.0

The staff were second to none.

Joseph P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

susan C. 
Clasificación:
5.0

Was originally sent to a location that did not accept uhauls anymore after we asked for a specific location.

Courtney W. 
Clasificación:
5.0

Everything was amazing and frictionless. I forgot her name but she worked today 12/30 @ 7:00am. She was on time, friendly and everything went well! Thank you for that.

Miya M. 
Clasificación:
5.0

18 years of active military service and I move every three years. This is by far the best location I have ever used. I have used it at least 6 different times with amazing results. Great Job!

TROY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Denson K. 
Clasificación:
5.0

Great customer service from the people in the facility. Disappointing that the UHaul check-in app is so appallingly bad.

Alexander O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID LEE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lauren W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leo T. 
Clasificación:
5.0

El cliente no dejó un comentario.

CAMERON C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD A. 
Clasificación:
5.0

Both employees that helped me were polite and professional.

CLIFFORD J. 
Clasificación:
5.0

El cliente no dejó un comentario.

LORRIANNE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chad C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Charlesha C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

REED B. 
Clasificación:
5.0

Very clean facility. Professional and helpful staff. I've been to several other U-Hauls around the country and Lafayette's U-Haul on Ambassador is by far the best!

Phuong B.  |  First Impressions 
Clasificación:
4.0

Have the rental at the original store that was chosen on the website weeks in advance.

PATRICK MICHAEL G. 
Clasificación:
5.0

Equip the auto transport trailer with a spare tire in case of a flat tire during travel.

Shelby L. 
Clasificación:
5.0

I appreciate the service and thank you.

Troy G.  |  Overall Experience 
Clasificación:
4.0

The staff was courteous and ready for me to arrive.

JODY F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael E.  |  Overall Experience 
Clasificación:
2.0

The lady who did the paperwork was not knowledgeable and did not pay attention . She had to ask the other agent about almost every line of the contract. When the contract was FINALLY ready, almost an hour after we began, she had entered the wrong size unit and it took an additional half hour to get THAT straightened out. This does not appear to be rocket science or brain surgery. It made the whole process aggravating \, took entirely too long, and was stressful.

Michael W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DUSTIN G. 
Clasificación:
5.0

very hard location to get into and out of due to heavy traffic but the facility and personnel were top-notch

Douglas T. 
Clasificación:
5.0

The customer service person swapped trailer I was going to use for one that was ready. The quoted trailer had an issue with it's brake system. He made sure I had one that would be safe for us. Thanks again.

Michael C. 
Clasificación:
5.0

The truck drive was awful. The tires needed to be changed months ago and caused moving items to bounce constantly. Great, helpful personnel at this location.

Marcus D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiffany B. 
Clasificación:
5.0

Great service!!

Jack P. 
Clasificación:
4.0

This was the most horrible experience. I reserved/rented a 26ft Truck for 11/11@ one location and I received a text saying it's not available and was told to go to another location and it wasn't available. I was sent to 3 locations and had to get a 20ft truck. No one at uhaul seemed to care about my inconvenience. My pick up was scheduled for 8am and after driving to 3 locations I didn't get a truck until 9:30am. This is the most expensive 24hr trip. I had to move all my home belongings from Lake Charles to Lafayette due to hurricane damage to my home and it costed me over $400. I will have to rent another truck in 3 months and I will not be doing business with Uhaul.

Lillie D. 
Clasificación:
5.0

Very COVID-19 safe clean environment and very helpful friendly staff.

Jo M.  |  First Impressions 
Clasificación:
5.0

I think you guys honestly "Got It Together" ! Thank all of you!!

CHERILYNN C. 
Clasificación:
4.0

El cliente no dejó un comentario.

glenda B. 
Clasificación:
5.0

My experiences with the Ambassador U-Haul location was great.

Mark C. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEITH H. 
Clasificación:
4.0

Help finding a drop off site in Baton Rouge.

GUICE G. 
Clasificación:
5.0

Continue doing what you did - it's working.

Cecilia T. 
Clasificación:
5.0

The sign in ahead of time has major. The part about checking tow equipment does not work.

Michael J. 
Clasificación:
5.0

Easy pick up and return. Team very helpful and friendly.

Kirk W. 
Clasificación:
4.0

El cliente no dejó un comentario.

GARY A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark C. 
Clasificación:
4.0

El cliente no dejó un comentario.

SANDRA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELLE P.  |  First Impressions 
Clasificación:
4.0

Well when we arrived to pick up the rental, there was 1 guy working the counter, he was very slow and the line behind us grew long real quick, he never bothered to call for backup, it took him forever to check out 1 man and then he left the counter to go outside and assist the man and left the store full of people waiting gle

Wanda C. 
Clasificación:
5.0

We were very pleased with our experience, Austin took VERY good care of us & even hitched us up in the pouring rain....He's very courteous, kind & we'll definitely recommend to our family & friends. Thanks Austin & thanks Uhaul! ðŸ'

JENNIFER M. 
Clasificación:
5.0

Staff was really helpful.

Amber H. 
Clasificación:
5.0

Great

JAMIE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anastasia Q. 
Clasificación:
5.0

Keep up the good work.

JOSEPH L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brooke H. 
Clasificación:
2.0

I originally needed the van for Saturday morning at another location in Lafayette, LA. When I showed up to pick up van, I was told that they did not have anything for me-that if I wanted something I had to wait till 1:30 pm to pick it up. A PHONE CALL WOULD HAVE WORKED. I had to change plans, and make two trips for I had someone help on Saturday but not on Sunday so my mileage charge was double if I would have had time to look for someone else help. After my experience, I will think twice about renting from U-Haul. This location was not the problem, the location on K. Saloom Rd. I do not want to hear about the storms in LA, for that is why I needed it. I am having to move a 78 year old brother from his destroyed house while he is in a VA center with dementia. Make sure your customers are taken care of with communication ahead of time, not like I was treated. Be smart about helping people.

Cris M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nick T. 
Clasificación:
5.0

Keep giving excellent service

Kentry R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSHUA B. 
Clasificación:
5.0

Drop off was simple

Nicholas C. 
Clasificación:
5.0

El cliente no dejó un comentario.

corey T. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL S. 
Clasificación:
4.0

El cliente no dejó un comentario.

LISA B. 
Clasificación:
5.0

Awesome friendly and helpful staff.

Timothy B. 
Clasificación:
5.0

Nothing! Everyone was friendly, helpful and Certainly Professional. My needs were addressed in a very timely manner. The 5x9 utility trailer towed/rode well, was in good shape and Had Plenty of available tie-down rings. The price was very reasonable. THANK YOU !

SCOTT G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason R. 
Clasificación:
5.0

I had to clean all windows and mirrors.

LOUIS H. 
Clasificación:
2.0

Customer service is unexceptionable

GLENN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael D. 
Clasificación:
5.0

El cliente no dejó un comentario.

DELORES R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Juan C. 
Clasificación:
5.0

Extraordinario servicio al cliente

Christopher D. 
Clasificación:
2.0

I requested a certain size, was told I had driver 20 miles further to get it. When I arrived I was then told all they had was a smaller one available. I get into the vehicle and it's on empty, dirty and the side of the vehicle was damaged upon trying to tell the worker all she could say was it's on 1/4. Nothing about anything else, vehicle bearly made it to the gas station. Upon returning the vehicle, a day early, I say that I was being charged far the larger vehicle that I was supposed to get, and it clearly stated on there board 39.99 a day for the vehicle i had. When I asked about it all they could say was I don't know. Worse experience ever over charged, dirty vehicle and no gas unbelievable.

Kenneth A. 
Clasificación:
4.0

Truck had no oil. Power steering barely works at idle. AC barely works. Rear suspension is sagging on passenger rear side.

Shane M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CATHY L. 
Clasificación:
1.0

Poor air quality inside the storage facility. Stored leather furniture which had only been there for 3 months was full of mold when I emptied the storage unit last week. The worst climate-controlled storage unit I have ever had. Would have probably been better off keeping the furniture in a barn somewhere.

ROLAND L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

George S. 
Clasificación:
5.0

My experience was Great, a very convenient location! I would recommend this location to anyone!

GWENDOLYN P.  |  First Impressions 
Clasificación:
5.0

The staff there was very helpful. I have no complaint at all.

Brenda C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremy D. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOEL H. 
Clasificación:
5.0

The person who helped me provided excellent customer service and went beyond expectations to ensure I had all the equipment needed to aid in my move.

Latasha J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dyan S. 
Clasificación:
5.0

Ride very bumpy, needs new shocks/struts?

Melissa W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Taurean H. 
Clasificación:
5.0

We are hurricane Laura victims and we were able to salvage what we could and put it in storage. The mth free was a HUGE help and we are thankful for UHaul.

Latonya A.  |  Overall Experience 
Clasificación:
5.0

Huge thanks to Dwight and Brock for helping me with everything!!! Excellent customer service

Hanadi R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Dawn C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

VICTORIA J.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Cleber R.  |  Overall Experience 
Clasificación:
5.0

Clean and near UL. You all were there when we really needed somewhere to store my child's personal items. Thanks

Jerome S.  |  Overall Experience 
Clasificación:
5.0

Staff was very helpful and friendly.

anne s.  |  First Impressions 
Clasificación:
5.0

The young lady who helped me with Was excellent

Norman B.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Samantha D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Desmond W.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

patricia E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dana S.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Samantha D.  |  First Impressions 
Clasificación:
5.0

The staff is always friendly and helpful. The facility was immaculate.

Elaine S.  |  First Impressions 
Clasificación:
5.0

Great

JOHN C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Penny C.  |  Overall Experience 
Clasificación:
5.0

Facility very clean. Staff very helpful and friendly.

Shirley R.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Ashlynn J.  |  First Impressions 
Clasificación:
5.0

Bryce and Brock Breaux and also a young man named Dwyer were all so helpful and very professional. A+++ for this facility. We rented a storage space and then a trailer to move out. Great service.

Sharon R.  |  Overall Experience 
Clasificación:
5.0

Great experience

Sharon M.  |  Overall Experience 
Clasificación:
5.0

Very nice and helpful customer service employees-

Candace K.  |  First Impressions 
Clasificación:
3.0

Storage facilities hallways too narrow to get sofa into storage unit, Had to bring sofa back with us causing more mileage, also could not get into facility with passcode, delaying completion

patricia E.  |  First Impressions 
Clasificación:
4.0

Friendly and excellent customer service

Nathan B.  |  First Impressions 
Clasificación:
5.0

Kind and considerate staff makes all the difference.

SCOTT Y.  |  First Impressions 
Clasificación:
5.0

Everyone was very friendly and worked to give us a good experience.

Sharon M.  |  First Impressions 
Clasificación:
1.0

Service is always slow every time I need help.

Jamekia C.  |  Overall Experience 
Clasificación:
5.0

very helpful and very clear instructions thank you

ROSE S.  |  First Impressions 
Clasificación:
5.0

Service agent was timely, polite, and helpful.

Sue C.  |  First Impressions 
Clasificación:
5.0

Convenient, affordable and well maintained property.

matthew s.  |  Overall Experience 
Clasificación:
5.0

Love that we had access to tons of carts! Love that the loading dock by the door is elevated - makes the loading/unloading easier! Love the temp in the climate controlled area was cool!

Sue C.  |  Overall Experience 
Clasificación:
1.0

The manager is so arrogant, it makes me wonder if his father ownes that business. Now, with that being said, the other staff was helpful and nice. I would definitely not go back.

barry p.  |  Overall Experience 
Clasificación:
2.0

I arrived at 20 minutes before closing, but cashiers were stressed as customers were complaining units they just rented had locks on them. Ditto on one I rented. Also, my PIN # was not activated.

Madeline C.  |  First Impressions 
Clasificación:
4.0

Friendly staff was helpful in my move answered all questions.

Julia O.  |  Overall Experience 
Clasificación:
5.0

I would really like to thank the corporate management team for all of their help and support. Mr. Dwight Farr has been a blessing to me - pleasant, kind caring young man. Special thank to Jerry & Dwig

Michelle R.  |  Overall Experience 
Clasificación:
3.0

Storage building was clean but there were a few times that I was unable to access my unit after hours do to security issues with u haul. Since I paid extra for 24 hour access, I gave 3 stars.

Erika G.  |  Overall Experience 
Clasificación:
4.0

friendly staff

Randall S.  |  First Impressions 
Clasificación:
1.0

I had a o unload my vehicle by myself I don’t know if this is new but very disappointed.

John M.  |  First Impressions 
Clasificación:
5.0

Nicholas was very informative and knowledgable about the facility, plans, and other concerns I had about the storage unit. He did a great job!

Nicholas D.  |  First Impressions 
Clasificación:
5.0

Very helpful and polite staff. Answered all my questions and I left very satisfied.

Wyoming O.  |  Overall Experience 
Clasificación:
5.0

Everything went smooth. Thanks

Kim T.  |  First Impressions 
Clasificación:
1.0

I wasn't allowed to use the on site dumpster not to mention I was rushed to get my things out of my unit and customer information is not stored accurately or passed along properly.

Tiffany O.  |  Overall Experience 
Clasificación:
4.0

Shouldn't cost extra for 24 hour access.

PETER JOHN R.  |  Overall Experience 
Clasificación:
5.0

Very professional helpful and organized!

Christina L. | Reservación
Clasificación:
1.0

I pick my all my belonging and close my unit at the office left there and forgot my motorcycle pipe which were brand new $ 500.00 called the next day all day long no response they stole them

Robert S.  |  Overall Experience 
Clasificación:
3.0

Some of the staff, specifically an assistant manager when this unit was first rented, was rude and less than helpful. Also, UHaul's inflexible rule are a problem.

James R.  |  Overall Experience 
Clasificación:
5.0

Excellent facility, would recommend and use again.

SYBIL H.  |  Overall Experience 
Clasificación:
5.0

Very excellent service

REYNA B.  |  Overall Experience 
Clasificación:
5.0

None..all was good

Amanda D.  |  Overall Experience 
Clasificación:
5.0

Great staff

NED S.  |  Overall Experience 
Clasificación:
5.0

I always felt my belongings were safe and secure. Everyone I spoke to was friendly and helpful. I would recommend this facility.

MADONNA P.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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