Comentarios de los clientes para U-Haul Moving & Storage of Lafayette

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Lafayette

Clasificación general:

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greg M.
Clasificación:

Accused of taking blanket in back of truck, no one in my crew touched it, cause it wasn't there! No one inspected truck with me before leaving, I did not look, but got charged for blanket! Something else's I noticed upon return employees were smoking vap pen! Not appropriate, not appreciated! I will not recommend anyone to your location ever!!!

myranda f. | Overall Experience |
Clasificación:

All of the stuff was wonderful and helpful a lot wonderful wonderful place to have a storage unit the Mangament there was amazing helpful as well

kaylah c. | First Impressions |
Clasificación:

The manger was very helpful

WARREN R.
Clasificación:

Friendly and helpful staff. Trailer worked well but cosmetically in bad shape.

Debra N.
Clasificación:

When I made my reservation I was told I could drop the u-haul off @ a different location then where I rented the u-haul. Then when we went to pick it up was told we had to take the u-haul back to the same location after already being told we could drop it off closer to where we moved. The lady then said if we didn't bring it back out would be a $100 more.

GREGG F.
Clasificación:

The truck I rented had no windshield washer fluid in it and it was bad winter weather out, so it was necessary that it should have had some. The website to return equipment after hours is difficult to get to, this is the second time I tried to do it and couldn't do it so I had to pay the extra $20 fee for that. Other than that the truck was in good shape and clean and the equipment operated well.

Cole P.
Clasificación:

All Uhaul staff seemed very confused by the ubox shipping process. As a customer, there was a disconnect between what was posted on the website and how the transaction actually went in person. Additionally much of the tracking infrastructure on the uhaul website was either nonfunctional or flat out incorrect and contributed significantly to confusion.

Marcel B.
Clasificación:

This was the worst experience I've ever had.... I opted to use the 24 hour service... The location forgot to leave my key in the box.... I had to wait until the next day.. It cost me a day of pay because I had to call off from work... I can't believe I wasn't even apologized to... Horrible service

rachael s. | Overall Experience |
Clasificación:

Kathy the Manager went above and beyond for me. I moved to Arizona 2 years ago and had to do everything over the phone. She completely went out of her way for me. I truly dont know what I would have done without her help.

tammy S.
Clasificación:

El cliente no dejó un comentario.

MARGURIET C.
Clasificación:

El cliente no dejó un comentario.

ADEFOLARIN B.
Clasificación:

Pickup and return should be at the office closest to the renter's address. The truck I was given is making a lot of noise compared to the one I rented at your office in April, 2019.

KENNETH W.
Clasificación:

El cliente no dejó un comentario.

ROBIN R.
Clasificación:

El cliente no dejó un comentario.

TIMOTHY L.
Clasificación:

El cliente no dejó un comentario.

NATHANIEL P.
Clasificación:

El cliente no dejó un comentario.

DAVID W.
Clasificación:

The truck was difficult to find initially as it was not where the counter associate said it was. Aside from that, it was a pleasant experience with all associates being friendly and helpful. Of the equipment, I will say that the speedometer was reporting high. I keep a gps speedometer on my phone and use it rather that the dash speedometer but do compare the two. Also, the shift points, especially from second to third gear seemed labored. You might consider a transmission inspection.

LISA M.
Clasificación:

Very friendly and easy to rent a uhaul

THOMAS K.
Clasificación:

El cliente no dejó un comentario.

Chris U.
Clasificación:

we left our phone in the truck and kathy and kevin were very helpful and friendly. they were awesome

Gurveen R. | Overall Experience |
Clasificación:

Your staff was very helpful during my entire time being a customer and helpful. However at the time of my move out the associate I spoke with was not wearing a mask. Please have your staff wearing masks when working with customers.

RICHARD M.
Clasificación:

Very helpful people, I was in and out in a flash. Thank you!

Craig C.
Clasificación:

El cliente no dejó un comentario.

CRAIG M.
Clasificación:

El cliente no dejó un comentario.

Josiah S.
Clasificación:

I really enjoyed the whole experience. The check in was easy and the lady who explained everything to me was clear, concise, and accurate. My pickup went really well, the young man was waiting for me as I got out to the car and said “you're all set, have a great day.” I found the gas guide slightly off and I put too much gas in, but I mean, I spent $5 on gas, so not a complaint at all :) I love this store and will continue to use it as often as I can and let people know how great, cheap and easy of an option uhaul is.

Christopher C.
Clasificación:

Remind users to bring plenty of help for getting the vehicle off the tow dolly. Goes on great but backing off was difficult for a non running vehicle.

Michael M.
Clasificación:

El cliente no dejó un comentario.

Arianna M.
Clasificación:

Require all staff to wear masks while in the building regardless of being near or far from customers. Very disappointed that no one inside was wearing a mask when we picked up our truck.

Leslie R. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Chris D.
Clasificación:

Communication and ease of experience was great. Thanks

KENT S.
Clasificación:

El cliente no dejó un comentario.

alton H.
Clasificación:

The staff was very rude. And there were alot of hidden fees that i k*idnt k no ow about

chris W.
Clasificación:

Price for 3 days was very expensive. Didn't even use all the mileage allowed per day.

Jennifer H.
Clasificación:

Your team was super efficient and my wait time was minimal. I will be renting from your team again.

Rilee T. | Overall Experience |
Clasificación:

Some of the workers at the place did not seem very interested in working or helping customers.

BRIDGET R.
Clasificación:

El cliente no dejó un comentario.

Jon R.
Clasificación:

El cliente no dejó un comentario.

brenda W.
Clasificación:

El cliente no dejó un comentario.

Brittany S.
Clasificación:

I got charged more than my receipt stated

Rodney S.
Clasificación:

Very helpful, friendly, flexible, & quick!

MICHELLE B.
Clasificación:

Very friendly.

PETER S.
Clasificación:

Keep the same staff

Prentice S.
Clasificación:

El cliente no dejó un comentario.

Anthony W.
Clasificación:

El cliente no dejó un comentario.

PAMELA T.
Clasificación:

Clinton was so super. He double checked the truck and made sure the blankets were in the back. A very nice gentleman helped us at checkout. Would definitely do this again.

Jack C.
Clasificación:

El cliente no dejó un comentario.

Denver M.
Clasificación:

Explain Billing process alittle better. And receipt i got at end did not reflect what i was charged in beginning or show refund to be expected. With a full electronic way and no paperwork it can make people nervous. It also caused me to have to make too many unnessary calls after experience was complete to clarify charges. Transparency is always a better way of doing business.

Tom D.
Clasificación:

I wasn't asked if I wanted insurance included on contract and I wouldn't have taken it. But I was charged $476.00 for SafeMove coverage that I didn't need.

Howard L.
Clasificación:

Nice people, excellent experience.

Michael N.
Clasificación:

Neither of the employees were wearing masks

MARA E.
Clasificación:

El cliente no dejó un comentario.

Douglas A.
Clasificación:

El cliente no dejó un comentario.

BRIDGETTE B.
Clasificación:

El cliente no dejó un comentario.

Robert C.
Clasificación:

Great guys. Dropped off my trailer. Never had to leave my truck which was nice as it was about 17 degrees out. Highly recommend

COLIN S.
Clasificación:

Although I watched the video prior to renting a trailer, I was still a bit nervous as a first time renter. Although I never mentioned it, and acted confident and knowledgeable, an employee took me through the entire process and made sure I was hooked up securely and ready to travel safely before I ever left the lot. Just a great attitude, and a nice person to deal with. Such a surprise in this day and age to have someone go above and beyond my high expectations Thanks !

David H.
Clasificación:

El cliente no dejó un comentario.

JOHN K.
Clasificación:

Very clean and professional. Usually Uhaul is a sideline at a dirty repair shop but this location is dedicated to all aspects of moving and rental and provides considerably more service, selection, and a orderly and spacious equipment lot.

Jerry I.
Clasificación:

El cliente no dejó un comentario.

Michael H.
Clasificación:

I have used this location before, I would recommend to friends. The poor man at the check in was very friendly and quickly got me on my way, but he seemed very overworked!

LAUREN A.
Clasificación:

El cliente no dejó un comentario.

Charlie h. | Overall Experience |
Clasificación:

Local u haul mgr stated i have a $160 balance bc I wasn't moved out before the 13th. U haul at no time can force renew. I chose not to renew and I should have no balance. If u haul deems a late fee of $15 is necessary, I will pay it, but I do not owe $160. Mgr was rude, and she issued a no trespass order on myself when she was the one in the wrong. I will never recommend this particular location to anyone. Ever

Jason R.
Clasificación:

El cliente no dejó un comentario.

TIMOTHY D.
Clasificación:

El cliente no dejó un comentario.

Dylan C.
Clasificación:

Not very informational and the women checking us in had no mask on.

Glenn B.
Clasificación:

The gentleman checking in my return did not have a mask on during a pandemic. This should be mandatory for all employees.

Shelly C.
Clasificación:

El cliente no dejó un comentario.

Henry J.
Clasificación:

El cliente no dejó un comentario.

PAULA L.
Clasificación:

El cliente no dejó un comentario.

Thomas M.
Clasificación:

El cliente no dejó un comentario.

GENE C.
Clasificación:

Be honest about charges...be forthcoming...stop giving two different stories...decide who I'd in charge and be sure that person is the only one making decisions

SHARON C.
Clasificación:

ADD STEPS to at least the drivers side door. I had to carry a step stool.

Zachary W.
Clasificación:

El cliente no dejó un comentario.

Tiffany J.
Clasificación:

El cliente no dejó un comentario.

TIMOTHY A.
Clasificación:

El cliente no dejó un comentario.

SUMMER L. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Ronald D.
Clasificación:

El cliente no dejó un comentario.

JOHN R.
Clasificación:

El cliente no dejó un comentario.

Debra R.
Clasificación:

The truck was full of dents/scratches. I tried to take pictures to upload on the app out in the cold, windy parking lot, but I didn't have good reception and the App wasn't uploading the pictures. I went in to ask them what to do and they just said to take the pictures. They will be time stamped. I wasted an hour of my valuable time that I should have been moving.

Craig A. | Overall Experience |
Clasificación:

Staff was always professional and polite when I visited. Thank you for all your help Lafayette branch.

Christina C. | Overall Experience |
Clasificación:

The extra charge for 24 hour access was kind of an issue for me with the rates being what they were. Also, once the office closes, the sliding doors are locked which makes access difficult. I had a hard time understanding this because you need your card for access.

GLENN B.
Clasificación:

El cliente no dejó un comentario.

Teresa W.
Clasificación:

No hidden fees

FREDDY K.
Clasificación:

when you take a credit card for a deposit ,you took my money up front. i returned the truck whith no xtra charges and was still charged the full amount. 36,dollars more then i should have ! i shouldnt have to wait to get my money back !

Julie K.
Clasificación:

Go boilers!

JOHN C.
Clasificación:

El cliente no dejó un comentario.

Rickey M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

SYDNEY H.
Clasificación:

You can hire a new service associate. The woman who walked us through our rental was *extremely* rude, unhelpful, and all associates were unmasked in the middle of a global pandemic. 0/10 would not recommend.

CLINTON B.
Clasificación:

Not a thing

NICHOLAS W.
Clasificación:

El cliente no dejó un comentario.

LARRY B.
Clasificación:

I want to commend Ismael Caraballo at the South Street U-Haul branch for exceptional service. I had waited 40 minutes past my appointment for the staff at the West Lafayette U-Haul branch to appear on Nov 16. I feared that I would be late for a connection that I needed to make. A call to the Lafayette branch resulted in immediate service and a goodwill discount due to the inconvenience and extra miles that I had to travel across town. Mr Carballa was very friendly and had me on my way in just minutes. The truck he provided was clean, easy to operate, and quiet. The check-in at end of my trip by Mr. Carballo was quick and courteous.

DANA G.
Clasificación:

El cliente no dejó un comentario.

Scot L. | Online Move In |
Clasificación:

I am disappointed that we are only provide one swipe card to disarm the alarm, as it looked like it was all code driven when I signed up. This needs to be fixed in the future.

DANIELLE L.
Clasificación:

1. No one wore a mask in the facility 2. I brought my own disinfecting wipes and they were black by the time I wiped down the wheel and seats - disgusting. 3. There were loads of 10 ft trucks -10 or more and they made me drive a 15ft truck.

Tiffany C. | Overall Experience |
Clasificación:

Very dirty and the worst staff I've ever dealt with. Make sure they don't have your credit card I fo because they will continue taking money they are supposed to.

MARK L.
Clasificación:

El cliente no dejó un comentario.

LAVELE H.
Clasificación:

El cliente no dejó un comentario.

LAMAR B.
Clasificación:

El cliente no dejó un comentario.

JEFFREY B.
Clasificación:

NA

Tamara B.
Clasificación:

El cliente no dejó un comentario.

AJIA D.
Clasificación:

This was the only uhaul I saw with the cleaning supplies displayed. At least they look clean.

COURTNEY H.
Clasificación:

The ladies working at the Uhaul were great Very fast and courteous from beginning to end! Thank you !

Timothy W.
Clasificación:

El cliente no dejó un comentario.

Wade G.
Clasificación:

These people at this store were very helpful. Unfortunately, they were bound and held back by the inefficiency and ineptitude of the roadside service team.

CHERI M.
Clasificación:

El cliente no dejó un comentario.

David R.
Clasificación:

Can't think of any.

Allen T.
Clasificación:

El cliente no dejó un comentario.

Donna B. | Overall Experience |
Clasificación:

We've had nothing but good experiences from renting storage to renting moving trucks and hiring extra help. We would definitely recommend this facility to friends and family. Thank you.

James E.
Clasificación:

Be sure the equipment is in perfect working order. It seemed that the brakes on our pull behind trailer were not adjusted correctly because we had a problem on our way to FL and lost 3 1/2 hours waiting for roadside assistance. Getting roadside assistance was more difficult and a bit confusing and took more time than we would have like but in the end someone came and fixed the issue and we were not charged extra. .

Tammy M.
Clasificación:

El cliente no dejó un comentario.

DANIEL D.
Clasificación:

People where great. Very helpful. Never felt like I was inconveniencing anyone. Overall painless experience except for the moving my stuff myself part!

David C.
Clasificación:

This has been one of the best U-Haul rental experiences so far! Online features and options made this rental seamless. Thank You!

JOHN P.
Clasificación:

El cliente no dejó un comentario.

JEAN W.
Clasificación:

El cliente no dejó un comentario.

michele B.
Clasificación:

El cliente no dejó un comentario.

Samicia B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Clifford B. | Overall Experience |
Clasificación:

Way too expensive and the floor needs fixed it is very uneven and need better maintenance on the carts

Pamela G. | Overall Experience |
Clasificación:

I left because I could save $71 a month on a same-size unit. So I moved my things to Affordable Family Storage, right next door. Also, the ceiling above my unit dumped lots of little dirt and what looked like plaster chips on top of my furniture. The facility outside of my unit was clean, but the ceiling above my unit was not in good repair and left debris on my things. It wasn't so much that I'd move, but it was annoying. Yet when I learned I could have a better roof and save big $$$ each month, I bolted. Finally, I was told at the beginning of my stay with U-Haul, that we pay a month ahead, so imagine how disappointed I was at the end to learn you would not refund me my unused days after just paying rent through October 27th. I call that theft. As long as I live in Lafayette, I cannot recommend your facility to anyone. I am fully aware that eventually the rates will go up at my new unit. But until that time, I am saving $852 a year over what you charged. Since I am on a fixed income, THAT is a LOT of money!

bryan k. | Overall Experience |
Clasificación:

Awesome customer service.

Ed C. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

David M. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

bryan k. | First Impressions |
Clasificación:

The person who helped us each visit was awesome. I am very impressed with the customer service.

Timothy G. | Online Move In |
Clasificación:

Thank-you for a great experience. Only thing hat was a little confusing at first was having to Check-out digitally when finished...but not a big deal

Kyle H. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Dorothy R. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Tanganika J. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Sandra M. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Aeriel P. | Overall Experience |
Clasificación:

On our way cleaning out the storage I was approached in a rude manner by a woman who worked there. However, Kathi has been a joy! I’ve stored there for the last 3 years and Kathi has been attentive. Caring and thorough. If there was a problem Kathi would quickly address is and rectify it with the best customer service possible. It outweighs the actions of others there. I would recommend anyone to store here just to have that same great experience that Kathi has provided.

susan s. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

rise w. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Jana L. | Overall Experience |
Clasificación:

Thank you for providing a great, well maintained and climate controlled unit for us to put our most important stuff in while we had a huge transition in our life. All of our stuff came out exactly how it was out in. Nothing was damaged from moisture or pests. Thank you to your staff at the Lafayette, IN store to taking care of us. We appreciate it and would do business with you again in the future if need be!

Leslie R. | Overall Experience |
Clasificación:

I just wish the rates to store were a little bit cheaper.

Brian F. | Overall Experience |
Clasificación:

All was great!

RENEE K. | Overall Experience |
Clasificación:

Solid experience

Brenda L. | Overall Experience |
Clasificación:

Convenient and well run.

linda b. | Overall Experience |
Clasificación:

I would recommend it for anyone

MIKE B. | First Impressions |
Clasificación:

Very nice folks to work with.

sabrina e. | First Impressions |
Clasificación:

Very Compassionate Staff

austin i. | Overall Experience |
Clasificación:

Hgh

Henry A. | Overall Experience |
Clasificación:

The U-haul staff were great. One of them provided assistance without being asked. Thanks for securing my belongings while I was away. I'll recommend it to people with similar need.

Mary P. | First Impressions |
Clasificación:

Jocelyn was very helpful and very pleasant to deal with.

Michael W. | Overall Experience |
Clasificación:

Kathi and her crew went WAY above and beyond to take care of me. This is the best experience I've ever had renting or with UHaul. Please give them kudos - they deserve it! Thank you!

Tyler A. | First Impressions |
Clasificación:

Many problems with organization. Sending me to different places for pickups. Having different return dates. Just a very rough moving experience.

rebecca g. | First Impressions |
Clasificación:

Check in line was pretty long

Terry H. | Overall Experience |
Clasificación:

Load 24 hours applies to storage units only. I was subject to office hours which were restricted due to staffing shortages. They were nice but I would take the box to my home next time. Worked well.

Tommy M. | Overall Experience |
Clasificación:

Kathi is Awesome!

diane b. | First Impressions |
Clasificación:

Excellent customer service

reann c. | Overall Experience |
Clasificación:

Nice and clean facilities

isaisah w. | Overall Experience |
Clasificación:

All of the uhaul staff was awesome !

Gary a. | Overall Experience |
Clasificación:

Great location.

Alice Z. | Overall Experience |
Clasificación:

Kimberly went above and beyond! From delivery of containers to pick up she was great! We would highly recommend UHaul!

Jessica M. | Overall Experience |
Clasificación:

The staff patiently and professionally went out of their way to help me with my complex needs. Would definitely recommend this team!

Robert H. | Overall Experience |
Clasificación:

Everything went well.thanks

Chase T. | Overall Experience |
Clasificación:

Great to work with!

mark h. | Overall Experience |
Clasificación:

The restrooms and storage areas , along with the main showroom, is very clean! Also one the workers(Alek) helped for a few minutes at closing time to get just a few more items on the truck. Thanks!

SUSAN S. | Overall Experience |
Clasificación:

My daughter was clearing out a storage unit. Really young man on staff was very inappropriate, making Comments about her looks and saying a delay was not a k because it gave him more time with her.

Susan S. | Overall Experience |
Clasificación:

It’s an old building but kept maintained. Nice people!

Madeleine D. | Overall Experience |
Clasificación:

Convenient

blake d. | Overall Experience |
Clasificación:

Great place...great service!

Kim E. | Overall Experience |
Clasificación:

I called ahead so my u-box would be ready for us to unload and the u-box was not available. They told my husband that we should have called! However they were able to get the u-box pulled quickly.

Carlay L. | Overall Experience |
Clasificación:

This was the worst experience I've had with any sort of customer service. The staff was incompetent at their jobs and disorganized. The computers routinely malfunctioned. I would never recommend this.

michael h. | Overall Experience |
Clasificación:

When I was between apartment leases for a week, U-Haul was a big help storing my belongings. The staff was accommodating, and the free month of storage with truck rental was more than enough.

Nancy M. | Reservation |
Clasificación:

Cargo van was great. Customer service not so good

Amy L. | Overall Experience |
Clasificación:

The employees stand around outside while customers stand inside alone and waiting forever to get help or make a storage payment its ridiculous but storages are awesome

George S. | Reservation |
Clasificación:

I was extremely disappointed when after making a reservation for a locker based on an equipment rental that the clerk tried to charge me for the free month. Everything else was ok.

irma h. | Reservation |
Clasificación:

Awesome managers and staff..Thank you for your speedy response to our problem and correcting it..Very nice and professional.. Thanks again.

michael h. | Reservation |
Clasificación:

The storage facilities are nice. There were not enough key cards to go around during this busy time of year, so the alarm in the storage area was a constant nuisance.

DanielLE W. | Overall Experience |
Clasificación:

n/a

Donna B. | Overall Experience |
Clasificación:

Great people

Elena D. | Overall Experience |
Clasificación:

Your customer service is not friendly at any location

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