Customer Reviews for U-Haul Moving & Storage of La Marque

1,731 reviews

4701 Gulf Frwy   La Marque, TX 77568
(24 hour access - outside units and designated interior halls only)

(409) 935-9352

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(409) 935-9352

4701 Gulf Frwy
La Marque, TX 77568
(24 hour access - outside units and designated interior halls only)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

JAMES DONALD S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donald B. 
Rating:
5.0

This Employee is a keeper for Uhaul.. I hope to work with her again and she needs a raise...

GABRIEL JOHN W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANDRIA L. 
Rating:
5.0

Customer did not leave a comment.

Heath E R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

TRISTAN R. 
Rating:
5.0

Thank You Crystal Snider for all your help. You came to our rescue as we needed a unit ASAP and you was able to assist us. You are so kind and helpful. THANK YOU

NEIL EDWARD D.  |  First Impressions 
Rating:
5.0

Friendly, courteous, knowledgeable, attentive, and patient. Absolutely a great experience. Two thumbs up. Thanks again.

Teri Louise l.  |  First Impressions 
Rating:
5.0

The rental experience was nothing short of being wonderful. However, the moving company, Carter Moving, that I found through their website did not show up as agreed. This, in no way, is a reflection of the great service I received from this location. As a matter of fact, they even talked highly about Carter Moving. However, the representative I dealt with was absolutely amazing, friendly, and very professional.

GREGORY H. 
Rating:
5.0

Customer service was excellent

BEVERLY B. 
Rating:
5.0

Crystal was a nice and helpful and we got in and out with no problems

Shalina C. 
Rating:
5.0

Customer did not leave a comment.

LARRY W. 
Rating:
5.0

Customer did not leave a comment.

ANNIE LOIS L.  |  Overall Experience 
Rating:
5.0

I'm Happy thanks 🥰

Patricia Ann B.  |  First Impressions 
Rating:
5.0

The Best

PAMELA P. 
Rating:
5.0

Customer did not leave a comment.

scotty G. 
Rating:
5.0

Awesome customer service!!!! 5 stars from me!!!!

CHRISTINA T. 
Rating:
5.0

Customer did not leave a comment.

TRINA P. 
Rating:
5.0

Customer did not leave a comment.

Roberta j.  |  Online Move In 
Rating:
5.0

Im a life time customer. I have been using Uhaul for the past 20yrs . They have never failed me. Thank you so much Uhaul. The only company I use for my moving/storage needs.

Heidy R. 
Rating:
5.0

Wonderful staff. Very friendly and helpful. Special thanks to Miles!!!

Carolyn G. 
Rating:
5.0

Customer did not leave a comment.

EDGAR A G.  |  First Impressions 
Rating:
5.0

Crystal and her staffer's are very friendly and helpful. Highly recommended.

THUYET VAN V.  |  Overall Experience 
Rating:
5.0

Crystal was extremely helpful and very accommodating. She made what was already hectic move so much easier.

Sheena Katrell S.  |  Overall Experience 
Rating:
5.0

Staff was awesome. Helped me load car onto tow dolly.

SAMUEL A. 
Rating:
5.0

The only complaint I say is advertising That's a corporate problem. Stating $19.95 for a van & then I guess somewhere in the fine print It must state mileage (of course). I thought moving blankets & dolly were part of a moving van Anyway I doesn't help to complain but what started as 19.95+miles ends up $87 oh yea, insurance

DIANA R. 
Rating:
5.0

Customer did not leave a comment.

GWEN F. 
Rating:
4.0

Customer did not leave a comment.

William Robert B.  |  Overall Experience 
Rating:
5.0

These people are way more polite than they have to be. They accommodated every need I had. I would have to rent a truck 3 more times and not need it to make up for the courtesy they showed me and my wife. Thank you 🙏🏼

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

GWEN EILEEN F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LEE RUTH W.  |  Overall Experience 
Rating:
5.0

Very helpful and made the process easy.

Yolanda W. 
Rating:
5.0

Customer did not leave a comment.

Dereck H.  |  Overall Experience 
Rating:
5.0

Thank you.

THOMAS WAYNE R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SANDRA B. 
Rating:
5.0

Very well run place

Charles Lee M.  |  Overall Experience 
Rating:
5.0

Good service..

Alfredo Luis M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LANCE A. 
Rating:
5.0

Customer did not leave a comment.

Raychele G. 
Rating:
5.0

I think there could be a grace period of one hour when trying to return the truck at the ending time. Before getting charge for another day

NICOLE D. 
Rating:
5.0

It was wonderful and Crystal was the best.

STACY W. 
Rating:
5.0

Crystal Snyder was a SUPER manager

WILLIAM E. F.  |  Overall Experience 
Rating:
5.0

Christal is great, accommodating and personable. Really enjoyed the years we used this facility.

BRENDA SULLIVAN W.  |  Overall Experience 
Rating:
5.0

There was a young lady and man with glasses very nice people

SHANINQUA N. 
Rating:
5.0

Thanks everything was good.

Corey I. 
Rating:
5.0

Customer did not leave a comment.

Orlando G. 
Rating:
5.0

Customer did not leave a comment.

SONDRIA S. 
Rating:
5.0

Customer did not leave a comment.

DANIELLE MARIE E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER V. 
Rating:
4.0

Customer did not leave a comment.

MARCUS S. 
Rating:
5.0

Customer did not leave a comment.

Markayla E. 
Rating:
5.0

Customer did not leave a comment.

LATASHA NICOLE S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN RUSSELL M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEBRA B. 
Rating:
5.0

Everything was great Well run facility.

Robert Howard H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ERLINDA N. 
Rating:
5.0

Customer did not leave a comment.

Georgia M. 
Rating:
5.0

Crystal was very polite and explain everything well

ARNAE DEMARLE L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

travis terrell b.  |  First Impressions 
Rating:
5.0

U-Haul would be my first choice if I need to store something great place to store your good's management very polite take care of their business.

TROY S.  |  Overall Experience 
Rating:
5.0

This is the best location to rent a uhaul. They always have clean trucks and vans . Staff is always helpful especially when it comes to an old senior myself . They don't rush you. Crystal is awesome!!

MariaLucy L. 
Rating:
2.0

Please fix the gas meter.I put gas in truck over and over and meter line don't move. Then they want to charge me for gas. Something was telling me to keep the 19.00 truck, but manager knew what was wrong with truck. She was rushing me to get that truck

ROSHONDA H. 
Rating:
5.0

Customer did not leave a comment.

DAVID JAY G.  |  Overall Experience 
Rating:
5.0

Everyone was professional and helpful!

Ruth Ann M.  |  First Impressions 
Rating:
5.0

Manager was very polite and helpful. Yes I would recommend and will be back.

MONAJULISSA A.  |  Overall Experience 
Rating:
5.0

I love this place they making the moving process so much easier and they walk you through step by step. Crystal and her team are phenomenal. If you need storage or a uhaul please stop by and see her and team. Awesome

LATARIA NICOLE M.  |  Overall Experience 
Rating:
5.0

Crystal was helpful to make sure we had the right size unit to unload the truck and caring and accommodating when the moving crew was hours late to unload the truck. A true pleasure to work with!

KYLE AARON L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HECTOR P. 
Rating:
5.0

Nothing all good

RANDY P. 
Rating:
5.0

Try to allow closer trucks to be rented out.

Tracy M. 
Rating:
5.0

Customer did not leave a comment.

QUIANTI M. 
Rating:
5.0

Keep the dumb people from renting in front of me... Other than that its all good!

DWANE O. 
Rating:
5.0

Crystal is extremely helpful, knowledgeable and friendly. Always a pleasure to see and speak to.

THUYET VAN V.  |  First Impressions 
Rating:
5.0

Crystal is always awesome to deal with.

DAVID V. N.  |  First Impressions 
Rating:
5.0

Y'all did good

LORENA M. 
Rating:
5.0

Customer did not leave a comment.

Roxanne H. 
Rating:
5.0

Customer did not leave a comment.

SUSAN H. 
Rating:
4.0

Tweek your application page for secondary phone requirement, not everyone has a secondary phone, and make clear you will need a second person on application and the second persons phone cannot be the same as the primary applicants secondary phone.

Cynthia R.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Johana Lizbeth G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Nathaniel H. 
Rating:
5.0

Customer did not leave a comment.

MISTY B. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN H. 
Rating:
5.0

Great customer service!

BRUCE B. 
Rating:
5.0

Customer did not leave a comment.

Joe M. 
Rating:
5.0

Very nice gal. We explained the shortcomins with the trailer. There was absolutely no problem at all.

JOHN C. 
Rating:
2.0

They did not record the fuel or the mileage correctly.

Michael P. 
Rating:
2.0

Ive rented trucks several times in the last month & the time it took to check out was frustratingly long. I got there at 5:50 & left with the truck at 6:23 & I had filled out the forms ahead of time. Very formal. I returned the truck with the same gas I received it but was still charged for gas. I cant recommend & will never rent from this location again.

DEBORAH B. 
Rating:
5.0

Excellent customer service! Very nice friendly, helpful customer service! In my opinion, they deserve either a good promotion or raise. Seriously.

ARTHUR B. 
Rating:
5.0

Very friendly staff.

SANDRA G. 
Rating:
5.0

Customer did not leave a comment.

NICKIE G. 
Rating:
5.0

Customer did not leave a comment.

XAVIER F. 
Rating:
5.0

Customer did not leave a comment.

Jonathan G. 
Rating:
5.0

Customer did not leave a comment.

MELISSIA G. 
Rating:
5.0

Customer did not leave a comment.

LAURA R. 
Rating:
5.0

Customer did not leave a comment.

JESSE G. 
Rating:
5.0

Best customer service!! Cleanest uhaul I've ever rented!

HILDA G. 
Rating:
5.0

Staff provide professional and courteous service.

FRANCES G. 
Rating:
5.0

Customer did not leave a comment.

TORHONDA D. 
Rating:
5.0

Always great customer service and clean environment

yolanda F. 
Rating:
4.0

Customer did not leave a comment.

Jennifer W. 
Rating:
5.0

Customer did not leave a comment.

DANIEL G. 
Rating:
5.0

Great customer service. Helped me pick out the proper storage unit for my things and did so to ensure I was satisfied.

LATARIA M. 
Rating:
5.0

None, everything was great.

CHRISTOPHER B. 
Rating:
5.0

Customer did not leave a comment.

RUSSELL B. 
Rating:
5.0

Customer did not leave a comment.

Gerold F. 
Rating:
5.0

Thank you to the women upfront for being patient and attentive!

RICHARD G. 
Rating:
5.0

Customer did not leave a comment.

Julian V. 
Rating:
5.0

Customer did not leave a comment.

Tracy H. 
Rating:
5.0

U-Haul was so easy to work with. Christal was so helpful and friendly that we feel like we have a new friend. She even went the extra mile to help us with other stuff too. Thanks so much! We will recommend for sure!

CHARLES OSTER C.  |  First Impressions 
Rating:
5.0

This is the most efficient uhaul I have ever been to. The people here are friendly, helpful, and they take care of business right. I love this uhaul and I will never go to another. This place is the best.

LORRI C. 
Rating:
5.0

Customer did not leave a comment.

JAMES J. 
Rating:
5.0

thank you

Juanita P. 
Rating:
5.0

Customer did not leave a comment.

Arthur T. 
Rating:
5.0

This is the best location where customer service THRIVES! The staff goes above and beyond to make sure my options accommodated my needs!

Mshindi S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mshindi S. 
Rating:
5.0

Was very quick and easy. Vehicle was clean and had no problems making the trip.

James G. 
Rating:
5.0

Customer did not leave a comment.

Kristina E. 
Rating:
5.0

Customer did not leave a comment.

PAUL R. 
Rating:
5.0

I didn't catch the gentleman's name who checked me in, but it was Memorial Day and he was there with a great attitude. There were signs directing me where to go for drop off. The property was gated, but the gentleman checking me in was at tentative and promptly opened the gate upon my arrival. He was helpful, friendly, and made the check in process quick.

Manuel L. 
Rating:
5.0

Excellent customer service

Keosha Nyree M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL WAYNE B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JESSICA B. 
Rating:
5.0

The agents at this location are so nice and helpful! Renting the u-haul was the easiest part of my move. Thank you so much!

Kellie M. 
Rating:
5.0

Customer did not leave a comment.

LaKesha G. 
Rating:
5.0

All employees helpful, courteous, and property well maintained.⭐⭐⭐⭐⭐

Brent E. 
Rating:
5.0

My only dissatisfaction was that the truck barely had any gas which caused a delay in our plans and schedule for the day. It would have been nice to have at least a half a tank, due to this location, there's not a lot of close gas stations - so it was an inconvenience. But other than that, it was a good experience.

Jody C. 
Rating:
5.0

Customer did not leave a comment.

Lester N. 
Rating:
5.0

Everything was amazing.

Mia W. 
Rating:
5.0

Staff was very nice and friendly. Enjoyed talking with them about the rental of space. Very helpful.

Howard Wayne B.  |  First Impressions 
Rating:
5.0

Needs no improvements and Crystal's customer service was AWESOME

Chaderick N. 
Rating:
5.0

Customer did not leave a comment.

MARLENE ANNE W.  |  First Impressions 
Rating:
5.0

People were very accommodating and nice. Very pleasant experience.

Elicia M. 
Rating:
5.0

Very friendly and professional. Walked me through the entire process while helping other customers and answering phones.

MARLENE W. 
Rating:
5.0

Associate went above and beyond. Very, very helpful. Great experience.

Keith H. 
Rating:
5.0

I was given a bottle of water for free after moving and bringing the truck back very nice everything went very well thanks again

Paul C. 
Rating:
5.0

Nothing at all😁💪🏼

Kendra H. 
Rating:
5.0

Satisfied with our U-Haul in our location. Crystal is an excellent person to work with. She has the answer to issues that may come up at her location. She is a real 24/7 director/manager all the times we have needed her services.

Willie Perry E.  |  First Impressions 
Rating:
5.0

I highly recommend this place. The place is very clean as well as the truck rentals. Always a fresh clean smell. Crystal is AWESOME and very patience with us older folks. She doesn't rush you. I rented a van and the process was fast and easy because of her help. If you want first class service rent here.

MariaLucy L. 
Rating:
5.0

Crystal was awesome. The new van was perfect

TRAVIS R. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM JAMES H.  |  First Impressions 
Rating:
5.0

The young lady was very nice and helpful. I love working with her. She's great!!!

Ivory L. S.  |  First Impressions 
Rating:
5.0

Great service from the friendly staff. Nice and strong trailers for rent cheap.

Cynthia G. 
Rating:
5.0

Customer did not leave a comment.

Sonjia S. 
Rating:
5.0

I have used U-Haul many a times in my life and even use them for state to state moves. Never had a problem and did not have one this time either. The woman who took care of me and my needs for the day was cordial knowledgeable and extremely well versed in what she needed to do. The computer system was completely down and not working. She made everything work so that I could get my rental. This woman deserves a raise and then some.

MATTHEW GENE L. 
Rating:
5.0

Excellent customer service everything was just excellent.

DONNIESHA S. 
Rating:
5.0

Wonderful customer service very polite and understanding of my needs.

Shada Leigh W.  |  First Impressions 
Rating:
5.0

Crystal and the young man helping (did not get his name) were nothing short of amazing! From the very onset of calling to schedule truck return. Crystals customer service was second to none!! She made a very long, stressful move less so. Crystal showed care and compassion for me that most people don't care enough to bother with! Uhaul LaMarque, Texas has someone very special with Crystal. She should be commended for her care of the customer 1-million times! Also, the young man helping who's name I did not get! Both are exceptional employees! With great thanks, Robert Wayne Jordan RN

ROBERT WAYNE J.  |  First Impressions 
Rating:
5.0

This location goes out of its way to help and satisfy the renters. The staff is friendly and helpful and the manager, Chrystal, if great! They've earned everyone one of those five stars.

SUZETTE REES L.  |  First Impressions 
Rating:
5.0

Crystal is a god send. Always smiling and helping . thank you crystal for meeting all my storage needs over the years. You will always be successful.

ROBERT ALLEN M.  |  First Impressions 
Rating:
5.0

Fantastic and quick service

PEGGY L. H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cajun Navy R.  |  First Impressions 
Rating:
5.0

They go out of their way to work with you.

Marcus Anthony O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PHILLIP ERIC S.  |  First Impressions 
Rating:
5.0

Crystal and her staff are always above and beyond! Some of the best people. Always a pleasure!

Christin W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE LANE R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Charles Alvin G.  |  First Impressions 
Rating:
5.0

Very friendly

KENNETH LEE M.  |  First Impressions 
Rating:
5.0

Crystal is great!

HERBERT S.  |  First Impressions 
Rating:
5.0

Crystal and her team are extremely courteous and professional . She has been extremely accommodating and helpful during our move. She is willing to go above and beyond to provide a great customer experience.

ROBERT LOUIS W.  |  First Impressions 
Rating:
5.0

CRYSTAL IS GREAT

EDWARD BRUCE J.  |  First Impressions 
Rating:
5.0

Great customer service

SHERRY K C.  |  First Impressions 
Rating:
4.0

Very friendly, and the process didn't take long. The unit and property itself was very organized and clean.

Linda Gale J.  |  First Impressions 
Rating:
5.0

Great experience!!!

IRMA ROMERO M.  |  First Impressions 
Rating:
5.0

Staff very helpful!! Facility clean and well maintained.

Theresa Dean K.  |  First Impressions 
No reviews have been submitted for this location.

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