Customer Reviews for U-Haul Moving & Storage of La Crosse

1,107 comentarios

2134 Rose St   La Crosse, WI 54603
(S Of I-90)

(608) 781-3090

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(608) 781-3090

2134 Rose St
La Crosse, WI 54603
(S Of I-90)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

CHERYL D. 
Rating:
4.0

Customer did not leave a comment.

DANIEL H. 
Rating:
5.0

Everything was done exceptionally well.

NICHOLAS M. 
Rating:
3.0

The android app did not work for checking in or out. Also I needed extra extensions on my rental and was told it was fine, then told no it couldn't be done. No options were offered at the time even though other trucks were available. Also needed a storage unit. Online let me book it with a local rental, agent at storage said storage rental are only for one-way rentals. That's stupid if unit are empty and available. Local rates are misleading, local mileage is overpriced, gas gage was 1/8 more full than final receipt indicated.

DANIEL L. 
Rating:
5.0

Easy pickup and allowed us to change our reservation to a smaller uhaul. Very thorough, polite, and professional.

jeff F. 
Rating:
5.0

Wonderful and courteous staff.

William K.  |  First Impressions 
Rating:
5.0

Your self return process sucks. Could not get the app to work, and after being told that there was a 97 minute wait time to talk to a service rep, we hung up and left the equipment there.

Zach O. 
Rating:
5.0

We received suggestions regarding the return of the equipment that saved us time and money! VERY HELPFUL!

WYNN C. 
Rating:
5.0

Wonderful staff.

William K. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN Y. 
Rating:
4.0

Customer did not leave a comment.

nicola s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICHARD T. 
Rating:
5.0

Customer did not leave a comment.

Seth T. 
Rating:
5.0

Peter is a REALLY KNOWLEDGEABLE, HELPFUL GUY👍🏽 I recommend anyone needing a hitch install to Look Him Up!!! You will be GLAD you did!

Jerry S. 
Rating:
5.0

Online res, young man had me on my way in no time.

ANTHONY C. 
Rating:
4.0

Customer did not leave a comment.

DENNIS K. 
Rating:
4.0

Customer did not leave a comment.

RICHARD O. 
Rating:
4.0

Customer did not leave a comment.

CALVIN M. 
Rating:
3.0

Customer did not leave a comment.

THOMAS R. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

The person that checked me in and out was great. Efficient with computer and equipment.

Nyhus S. 
Rating:
4.0

Customer did not leave a comment.

Brea M. 
Rating:
1.0

Customer did not leave a comment.

Kehly I. 
Rating:
4.0

Service rep was very pleasant. Keep him.

Michael K. 
Rating:
5.0

Better staffing. We waite3d in excess of 15 minutes to be serviced, even though we had an appointment time. Once we got served, the staff could not have been more helpful. I would recommend the center to others for their rental needs,

BARRY W. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

TRACY C. 
Rating:
4.0

Customer did not leave a comment.

TODD T. 
Rating:
4.0

Customer did not leave a comment.

DONALD B. 
Rating:
5.0

All good

RONALD P. 
Rating:
5.0

Customer did not leave a comment.

Laura L. 
Rating:
5.0

Customer did not leave a comment.

Tami H. 
Rating:
5.0

Excellent person assisting me. Thanks

edward M. 
Rating:
3.0

Customer did not leave a comment.

WENDY W. 
Rating:
2.0

Waited 35 to 40 minutes. One guy working. He couldn't multi-task. My truck was fully paid and all I needed were my keys. I know staffing is a concern, but there should have more than one person working.

Mark T. 
Rating:
4.0

Customer did not leave a comment.

JARED K. 
Rating:
1.0

There was an empty twisted tea in my van when It got it which is both gross and unfortunate. There was also a miscommunication regarding my scheduled pick up time. If I cannot pick it up for a certain time I shouldn't be able to schedule it, and if something change's after my reservation is made I should be notified via a phone call or email with an obvious indication that my reservation has been changed. I received a text, but because I received many texts I did not see that I wasn't able to pick up until 11:30 when I scheduled it at 9 am. This was extremely frustrating and altered my plans for the day very last minute.

NICOLETTE R. 
Rating:
5.0

Just excellent!

GREGORY T. 
Rating:
5.0

Customer did not leave a comment.

NORBERT N. 
Rating:
5.0

Customer did not leave a comment.

Julie S. 
Rating:
5.0

Customer did not leave a comment.

NICOLE K. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER C. 
Rating:
4.0

The only problem I had was the install was 2 weeks after the original appointment. There was a shipping delay due to the pandemic I think. Once the hitch arrived they had it installed in a couple of hours. I priced other shops for hitch install estimates and they were all way over priced!

GREGORY T. 
Rating:
1.0

They need to not rent out my truck. Clean the stains in the back of the van I rented. Have better informed employees.

Sean J. 
Rating:
5.0

Customer did not leave a comment.

ZACHARY E. 
Rating:
5.0

Customer did not leave a comment.

SHARROD H. 
Rating:
4.0

Customer did not leave a comment.

SCOTT H. 
Rating:
5.0

Customer did not leave a comment.

DENNIS R. 
Rating:
5.0

Great service, excellent staff. I will continue to rent from them.

JAMES W. 
Rating:
4.0

Clean rental site, convenient and well managed

james S. 
Rating:
5.0

Customer did not leave a comment.

Joshua B. 
Rating:
5.0

Customer did not leave a comment.

Brian D. 
Rating:
5.0

Customer did not leave a comment.

Heidi K. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY M. 
Rating:
5.0

The attendant was very professional and helpful.

Bruce K. 
Rating:
5.0

Customer did not leave a comment.

don S. 
Rating:
5.0

Everything went fine.

Kevin G. 
Rating:
5.0

Customer did not leave a comment.

Gregory W. 
Rating:
4.0

Customer did not leave a comment.

Rick R. 
Rating:
5.0

Customer did not leave a comment.

Deanna H. 
Rating:
4.0

Was all fine, rented van for the day.

LAURA S. 
Rating:
5.0

Mollie is FANTASTIC!! I rented 2 Uhauls on 2 different days and she was phenomenal to work with!! It's nerve wrecking to move and she made it SO easy to get the Uhaul, make a couple changes for me (Thank you Mollie ☀️💘) and it was effortless to return the Uhaul. She's great!! I can't say enough good things about her!!!! Definitely an asset to Uhaul!!!!!!!!!!!!!!!!

ANDREA S. 
Rating:
5.0

Customer did not leave a comment.

June S. 
Rating:
2.0

I reserved a dolley and there were none available but guess what? I could buy one!! Quite a scam if you ask me!

JILL F. 
Rating:
5.0

Customer did not leave a comment.

NATHAN G. 
Rating:
5.0

Great excellent customer service.

ERIKA B. 
Rating:
5.0

Customer did not leave a comment.

Joe A. 
Rating:
3.0

The trailer brakes were set to light, they engage to much when braking causing my truck engine brake

PAUL A. 
Rating:
5.0

Customer did not leave a comment.

HAYDEN S. 
Rating:
5.0

Customer did not leave a comment.

ELLIOTT L. 
Rating:
3.0

Customer did not leave a comment.

MICHELLE F. 
Rating:
5.0

Customer did not leave a comment.

ZACHARY O. 
Rating:
4.0

While there was a large dent on the driver's side of the vehicle, it was well marked with the black "X" labels. There were cigarette butts in the driver's door handle/door opener slot.

Harold W. 
Rating:
4.0

Truck ran awful…. Transmission would not shift properly, many times revving to 4000 rpm before lunging into gear. Check engine light came on later in day.

Cathy J. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

The folks at the UHaul Center in LaCrosse were very accommodating, very professional. They 'fit me in' today, even though I had changed the appt via the Call Center, and they were not notified.

Julie K. 
Rating:
5.0

Great guest service at this location. I was in and out on my way in no time. The App didn't work as expected and a little complicated truthfully. The site or WiFi wasn't working properly, maybe?? But the associate was able to help me check in and out with little to no time wasted. I'm thankful for that.

KIA L. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS N. 
Rating:
5.0

Customer did not leave a comment.

Lakisha B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cory R. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY S. 
Rating:
5.0

Customer did not leave a comment.

OLAF L. 
Rating:
4.0

Customer did not leave a comment.

larry I. 
Rating:
4.0

Customer did not leave a comment.

JOHN Y. 
Rating:
5.0

Customer did not leave a comment.

DANIEL W. 
Rating:
5.0

Customer did not leave a comment.

TODD C. 
Rating:
5.0

Customer did not leave a comment.

Rebecca Z. 
Rating:
4.0

Customer did not leave a comment.

MARK W. 
Rating:
5.0

Customer did not leave a comment.

Colin C. 
Rating:
1.0

Charged $35 for fuel when digital readout on truck showed more mileage when I dropped off than when picked up! Using the gas gauge for accuracy is not a good way. The guy that took the truck was an asshole needs some customer treatment training. Will NEVER recommend uhaul to anyone…your helpers on loading end failed to show had to ask neighbors to help load!

Dean N. 
Rating:
5.0

It was raining outside and the staff was more than helpful

ADAM R. 
Rating:
4.0

Customer did not leave a comment.

Jesse R. 
Rating:
5.0

Customer did not leave a comment.

Angela B. 
Rating:
5.0

Very Easy!!!

Erik H. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW A. 
Rating:
3.0

Staff were very friendly and helpful. Truck cab smelled horribly of cigarette smoke - had to drive with the windows open for it to be tolerable. Truck van was dirty - a lot of dirt on the floor and in the mother's attic. As I was using it to transport broken/decommissioned IT equipment to the local recycler it wasn't an issue. But as someone who used to work for U-Haul I know this isn't the condition that the trucks are supposed to be in.

DAVID R. 
Rating:
2.0

Truck had a VERY smoky smell. When AC was turned on, blew smoke smell in your face. I should receive a credit on my next rental. Should have been out of service so that you could clean. Weak apology by your rep.

David C. 
Rating:
4.0

I had issues with the uhaul app and website for equipment return. The website wouldn't acknowledge my location even though my internet browser has location turned on and the app wouldn't upload any of the photos. Other than that, my in person experience with this U-Haul was amazing.

Nichole N. 
Rating:
4.0

The van I rented wasn't swept out well, and it smelled like a barn, not sure who had it before me. The online reservation process could be better. The site had no record of my reservation despite my having received confirmation email.

THERESA K. 
Rating:
5.0

Customer did not leave a comment.

HAROLD H. 
Rating:
4.0

Customer did not leave a comment.

DEBRA C. 
Rating:
5.0

The owners are great, super nice and helpful

RANDALL B. 
Rating:
5.0

Customer did not leave a comment.

Patricia A. 
Rating:
5.0

Customer did not leave a comment.

De Anna L.  |  First Impressions 
Rating:
5.0

I used two climate controlled storage units for three years, being out of state for most of that time and always felt very confident that they were protecting my valuables. Now that I have my own space here in Wisconsin, I no longer need these storage units, but my goods were in the same condition as when I for packed the units three years ago. I highly recommend them to anyone else who needs secure, convenient, yet affordable climate controlled storage. Thank you, U-Haul! Mission accomplished!

Charles A.  |  Overall Experience 
Rating:
5.0

I really appreciate Peter Yang . He was very helpful and professional. Many of the employees have been very helpful as well. This location is my best choice always!

DEBRA J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BLAKE J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Greg A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Demetrica S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Lori C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Sierra W.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

alexis r.  |  First Impressions 
Rating:
3.0

This location needs more customer parking spaces. Only 6 stalls designated and 2 or 3 taken by staff. Remainder of the lot completely filled with rental vehicles.

Greg A.  |  First Impressions 
No reviews have been submitted for this location.

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