Comentarios de los clientes para U-Haul Moving & Storage of La Crosse

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of La Crosse

Clasificación general:

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Colleen R. | Overall Experience |
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El cliente no dejó un comentario.

Roger F.
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El cliente no dejó un comentario.

RANDALL E.
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El cliente no dejó un comentario.

Amber N.
Clasificación:

Was not told about a $20 after hours fee. This is something that should be told up front and not just hit your bank account.

Joseph K.
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El cliente no dejó un comentario.

MICHAEL C.
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El cliente no dejó un comentario.

SUE K.
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I had too hunt for the gas tank and was unsure what too put in, therefore used 87 since no one answered the phone at 430pm. Was on hold to long. Otherwise all was well and was glad to use your service.

LINDA G.
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My experience both checking in and out was very efficient. People were friendly and helpful. I don't know what else you could do to make it better

JEFFREY B.
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El cliente no dejó un comentario.

LAURA H.
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El cliente no dejó un comentario.

PATRICK I.
Clasificación:

Excellent and Fast

DUSTIN M.
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El cliente no dejó un comentario.

TERRY B.
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El cliente no dejó un comentario.

STEVEN J.
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See comment above. Good job by all.

TROY L.
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El cliente no dejó un comentario.

TIM A.
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El cliente no dejó un comentario.

KATIE G.
Clasificación:

The tire pressure light came on about 30 minutes into my drive. This process almost doubled my drive to my new location. The tire pressure ended up being about half of what it was supposed to be. This should have been checked, especially during the winter months. With that being said, the rest of the process was very easy and smooth. The truck worked great other than the tire issues.

Katherine L.
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El cliente no dejó un comentario.

LISA L.
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My starting mileage was incorrect and when I returned in less than 2 hours it looked like I drove over 1,000 miles. The workers adjusted accordingly, but maybe they should give us a reminder to double check the mileage when we start out.

Chad S.
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El cliente no dejó un comentario.

Tammie Mae J.
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Make sure the truck is in good mechanical condition. I filled the truck up with gas and the girl that check me back in said it was not full enough and charged me 7.50 because it was under the 7/8 Mark which is where the truck was when I picked it up. Also I brought the truck back early and still got charged for the full day. And also I went 1 mile over the 100 miles and got charged extra for that. I paid more for renting the 10 foot truck then I did rent ing the 20 foot truck not fair.

KAREN O.
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El cliente no dejó un comentario.

christine K.
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El cliente no dejó un comentario.

KEITH K.
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El cliente no dejó un comentario.

MARK S.
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When trying to call this location....nobody ever answers the phone, then after many rings it is answered remotely. This is a local phone number listed on website, there should be someone there during store hours that can answer the phone and answer questions.

Robert S.
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I rented a 6X12 utility with a ramp but the $%^&* ramp OPENING was TOO NARROW. I drove a total of 200 miles to find out my cargo would not go. It should be made much much clearer in the on-line descriptions and DIAGRAM

Bradley N.
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El cliente no dejó un comentario.

JEAN LUC R.
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People very kinds, fast and efficient, l felt in a pro space. Thanks.

Christopher W.
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El cliente no dejó un comentario.

DAVID P.
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El cliente no dejó un comentario.

THOMAS S.
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El cliente no dejó un comentario.

MARY H.
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El cliente no dejó un comentario.

MATTHEW L.
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El cliente no dejó un comentario.

Robert R.
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El cliente no dejó un comentario.

Lori C. | Online Move In |
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El cliente no dejó un comentario.

Joseph D.
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El cliente no dejó un comentario.

MARK W.
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El cliente no dejó un comentario.

Andrea V.
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El cliente no dejó un comentario.

Guven A.
Clasificación:

Trailer was under the snow so I couldn't check the tires but they should have check the tires before rented it. Left 2 tires were bold and when I was driving from Wisconsin to Ohio one of them got flattened. I couldn't believe they gave me the trailer with bold tires!! I didn't feel safe. You should always check the equipment before you rent it! Safety should be your priority.

Joel F.
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The employee was quick and friendly.

Patrick B.
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Check in and check out just fine

Michael R.
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Renting, picking up and drop off was fast and easy. Great job!

John G.
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El cliente no dejó un comentario.

Linda C.
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El cliente no dejó un comentario.

MICHAEL Q.
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Quick in and out Agent found a broken ground wire sleeve sitting on my trailer light socket pulled it off actually ended up fixing a problem I was having with one of my own trailers. Always have good experience at this hub

WILLIAM F. | First Impressions |
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El cliente no dejó un comentario.

Jesse P.
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El cliente no dejó un comentario.

TERRY S.
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El cliente no dejó un comentario.

SCOTT D.
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El cliente no dejó un comentario.

robert G.
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El cliente no dejó un comentario.

Brian W.
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One of the tail lights on the tow dolly was not working. I really appreciated the assistance with getting my car loaded and secured on the tow dolly. :)

Scott H.
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The cab of the truck was dirty. There was even an empty pack of cigarettes in the console between the seats.

Janelle B.
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The Rose St location was gone. The gentleman that helped me was polite. I was not happy that no one told me when I made my reservation that I would have to drive all the way to Gatesville get my 15 ft UHaul truck. You need to make the customer aware of this at the time of reservation.

John H.
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Windshield wiperblades were very bad.

ben H.
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Great experience

Greg T.
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I used the 24/7 service. It took a lot longer to check out than advertised. The need for a 2nd form of verification was frustrating. You already had a head shot of me, my driver's license and my credit card info so why the need for the last form of verification?

JERRY P.
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El cliente no dejó un comentario.

Mark F.
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El cliente no dejó un comentario.

THOMAS S.
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Trailer was broken and dirty..We asked Uhaul guy about condition..he said it was all he had. There was one ready and clean that he did not let us take. He said he could fix jack if we waited. We had long drive and could not. If he could fix it not sure why we could take other trailer and he could have had it ready for next customer instead of giving us crap trailer. Worst experienced I have had and 6 yearss into having kids at college so need reliable service to get us back and forth. Worried whole trip things would break. Have pictures terrible service! Never again. Cheryl Schran

William C.
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El cliente no dejó un comentario.

Robert N.
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El cliente no dejó un comentario.

Brian D.
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Tire was bald but, they changed it right away. The equipment was pretty dinged up.

KRISTIE H.
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Very friendly and helpful—- easy check in & check out

Amy D.
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El cliente no dejó un comentario.

Mark S.
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El cliente no dejó un comentario.

steve B.
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El cliente no dejó un comentario.

Stanley B.
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El cliente no dejó un comentario.

Timothy P.
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Love this place. We have used for our business hitch installation and supplies. Great folks!

Kelly M.
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The van had obviously not been cleaned. The seats were cloth and had not been vacuumed or even an attempt made to wipe crumbs and other material off of them. The windshield had residue on the inside like someone had sprayed something that had ran down and not been wiped off. There was a receipt and small amount of trash in the door bin This did not give me any confidence that it had been sanitized at all. The bright spot was the check in when I brought the van back. The young man was very friendly, courteous and efficient! He made sure to ask if I had any questions and if there was anything else he could help me with.

Sierra W. | First Impressions |
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El cliente no dejó un comentario.

CHRISTINE B.
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El cliente no dejó un comentario.

Kimberly W.
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El cliente no dejó un comentario.

Rhonda M.
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The customer service was awesome but the trailer was dirty inside had lots of debris and dirt and leaves in it when we got it.

Susan S.
Clasificación:

We reserved a U-Haul cargo van online. When we arrived U-Haul was open for business so we partially completed pick up online and then a very helpful representative finished the process for us. Both methods were equally helpful and we were on our way in no time. The representative who checked us in upon return was equally helpful. The facility is bright, clean, well lit. That service personnel are knowledgeable and helpful. Will definitely rent from this U-Haul location again.

Michael S.
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How can it caust 200.00 to rent a truck for 3 days and less than 10 miles?I feel I was taken advantage ,you people word things where we can't understand the concept

ALLEN G.
Clasificación:

El cliente no dejó un comentario.

CHRISTOPHER O.
Clasificación:

We reserved a 20 foot truck and were told we would have to drive an hour to get it and and 1.5 hours to get the 26 foot truck we reserved. When I called the local La Crosse office and the man was rude. I had to downsize to a 15 foot truck to still pick up at this location despite my reservation and still had to drive 1.5 hours to pick up the other truck. All I was told was that I “was lucky I didn't have to drive further”. They made an already stressful weekend even more stressful and I will go with a different company next time.

paul G.
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El cliente no dejó un comentario.

SCOTT S.
Clasificación:

I rented the 4 x 9 motorcycle trailer to take my Indian to the dealer for service. It was easy to trailer loaded, I barely noticed it was there. The store personnel were extremely helpful, hooking and unhooking for me. I didn't even have to get out of my car to return the trailer. I highly recommend this location.

Debora S.
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El cliente no dejó un comentario.

Kathryn K.
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El cliente no dejó un comentario.

WENDY K.
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Pleased with service!

Nathan L.
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Easy location to find and navigate with a large truck. The staff here was friendly and got the equipment checked in quickly so I could be on my way. Thank you for the great service.

JAY T.
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El cliente no dejó un comentario.

KATRINA W.
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El cliente no dejó un comentario.

ABDALLAH L.
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Sometimes people they try to keep their car in parking lot until they return truck but U haul stuff they didn't agree, you should make some space for emergency if someone Want keep his car , Only this topic annoys us

Robert S.
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Quick and easy

COREY P.
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El cliente no dejó un comentario.

Glen V.
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El cliente no dejó un comentario.

Amy K.
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El cliente no dejó un comentario.

jean B.
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El cliente no dejó un comentario.

MARIA B.
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I have had the pleasure of renting at this location a few times. They are always helpful and professional. Great experience every time!

Clyne B.
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El cliente no dejó un comentario.

anne P.
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El cliente no dejó un comentario.

Karen A.
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El cliente no dejó un comentario.

Pierrot M.
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El cliente no dejó un comentario.

Matt M.
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El cliente no dejó un comentario.

Robert W.
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El cliente no dejó un comentario.

Brent H.
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El cliente no dejó un comentario.

WYATT E.
Clasificación:

Not rip them off and try to scam them over the gas level. Also not charge so much to use the dolly.

KEVIN K.
Clasificación:

Well done!!!

Melanie B.
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El cliente no dejó un comentario.

Jonathan J.
Clasificación:

We reserved a 20' uhaul moving truck and was told it would for sure be available for the day we needed it. When we went to pick it up we were told the 20' was not available and only a 17ft was available. We had a bad experience a week prior of this happening at picking up a uhaul in sparta and being told the people never returned it so we were out of luck. We asked why this happned since we reserved it and at least 1 should be available and we were told if we wanted a 20ft then we should have reserved a 26ft which makes no sense. We usually are very laid back about this stuff and understand stuff happens but why would we reserve a larger truck hoping to get a smaller size when we should just be able to reserve the size we need. We were told that people drive them to difference uhauls to drop them off which we understand but when we are planning on moving the contents of a large house and desperately need a specific sized truck so we dont have to make 3 trips and last minute scramble to figure out what to do; there should at least be a warning or call to us saying our reservation is not available or we may need another option besides just treating us like we are idiots for expecting to receive what we reserved way in advance for.

AARON L.
Clasificación:

Please and thank you.

Katrina W. | First Impressions |
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El cliente no dejó un comentario.

alexis r. | First Impressions |
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El cliente no dejó un comentario.

Elmer B. | Overall Experience |
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We appreciate the staff at this U-Haul store.... excellent customer service from everyone we worked with throughout our move. Thank you!

mandy x. | Overall Experience |
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El cliente no dejó un comentario.

Elmer B. | First Impressions |
Clasificación:

We are in the process of moving to the La Crosse area, and have been in this store multiple times over the past several weeks to purchase moving supplies, reserve a truck, and rent storage space. Every staff member we have met has been extremely friendly, efficient, and knowledgeable.

Nancy W. | Overall Experience |
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El cliente no dejó un comentario.

Nancy W. | First Impressions |
Clasificación:

This is my second storage unit rental at this location. The only complaint I had is the first unit I still have was very icy on the day I needed access and I slipped a few times. Staff came out and salted when I let them know. Also, the slide lock is troublesome to slide. The 2nd unit I rented yesterday had a much easier slide lock. Door rolled up and down more smoothly as well at the second unit. It must be newer. Overall, I can highly recommend this Uhaul location!

Deborah L. | First Impressions |
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The rep was rude and acted like she didn't know too much and didn't make an effort.

Greg A. | First Impressions |
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This location needs more customer parking spaces. Only 6 stalls designated and 2 or 3 taken by staff. Remainder of the lot completely filled with rental vehicles.

Michelle H. | Overall Experience |
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Michelle H. | First Impressions |
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Leanne W. | Overall Experience |
Clasificación:

Please remove my last favorable review from your website. I am deeply disturbed by your lack of customer service as it related to the complaint about water in my storage unit. Complaints are filed

Gary S. | Overall Experience |
Clasificación:

Female employee, dark hair with ponytail, was parking vehicles on June 1st, whipping through the parking lot which had a lot of people and congestion. You're very lucky she didn't hit someone.

Tom T. | Overall Experience |
Clasificación:

Great staff members very courteous and helpful.

Matthew L. | Reservation |
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Reserved Storage online (and called to confirm 3 days prior to start date) only to get to Lacrosse to be told there was none available. Issue may be disconnect between location & those who take calls

Roland G. | First Impressions |
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I didn't agree with having to give a bunch of people's info to rent a storage that will be holding all my stuff ,I should of ask for all the employees info cause there holding my family's personal stu

SHARON HARRY T. | Overall Experience |
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Very friendly and efficient.

Thomas B. | Overall Experience |
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Very nice and helpful personnel. Great storage location.

Leanne W. | First Impressions |
Clasificación:

My experience with your facility has always been excellent. Employees and manager are always extremely helpful. Thank you

Thomas B. | First Impressions |
Clasificación:

Great service by all. Keep it up

THOMAS L. | Overall Experience |
Clasificación:

Do to unexpected problems i encountered i wasn't able to return the large truck on time,yet the staff came to me and handled both the unloading &return with no charge except temp.storage fee! Kudos!

Cindy W. | First Impressions |
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Customer Service Rep saved me from the frustration of getting a unit that was too small, even though I was insisting on the smallest unit. I cannot thank her enough!

nancy w. | Overall Experience |
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Thank you for the three years of service. You were very nice and good in my dealing with you.

rick t. | Overall Experience |
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Best UHaul dealership I have ever used. I will continue to rent from this location for all my rental needs.

Kari A. | Overall Experience |
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I was very displeased with my whole Uhaul experience.

MARY B. | Overall Experience |
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would use again

Jodi L. | Overall Experience |
Clasificación:

Nice clean facility.

BONNIE A. | Overall Experience |
Clasificación:

The facility was convenient while I was moving my mom up from Texas. The staff was very friendly and helpful. They were also helpful upon moving out. Thank you.

DAWN B. | Overall Experience |
Clasificación:

We only needed storage for a few days, snd this worked out perfectly. It was the staff, though, that made the difference. This was the most well run uhaul location I have dealt with.

Kari A. | Reservation |
Clasificación:

The wait was a little longer than I feel it should have been seemed like a few more people should of been working.

Diane O. | Overall Experience |
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WASN'T happy that when I booked online that the size of the storage unit wasn't available so I had to upgrade and pay more for a bigger size.

Brandee H. | Overall Experience |
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I would use this storage facility again.

Sandy K. | Overall Experience |
Clasificación:

Employees are all very good, but there never seems to be enough help. Was very difficult to reach somebody on the phone and always a long line. Definitely need to have more staff during peak times.

LINDA L. | Overall Experience |
Clasificación:

na

Angela L. | Overall Experience |
Clasificación:

We used a Ubox. The entire process was perfect. Everything happened exactly like I scheduled it. I would highly recommend Ubox.

Eamonn M. | Overall Experience |
Clasificación:

Overall good service. We used them for dropping a truck off & shipping a container.

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