Customer Reviews for U-Haul Moving & Storage of La Crosse

692 comentarios

2134 Rose St   La Crosse, WI 54603
(S Of I-90)

(608) 781-3090

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(608) 781-3090

2134 Rose St
La Crosse, WI 54603
(S Of I-90)

Services at this Location:

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

WILLIAM S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin G. 
Clasificación:
5.0

El cliente no dejó un comentario.

LISA C. 
Clasificación:
1.0

El cliente no dejó un comentario.

Marisa E. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN B. 
Clasificación:
5.0

Very friendly and helpful staff!

ADAM D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elijah M. 
Clasificación:
5.0

The young man who helped us went above and beyond to help. It turned out that my wiring to attach to the turn signals on the trailer we were going to rent was not working. He tried hooking up 2 different trailers, then looked at the fuses in my car to see if there was a dedicated fuse for my hitch lighting system. He then helped us transition to renting a small truck to use for the afternoon. Thanks to him it only took about 5 extra minutes before we were on our way to make a simple move for one of our famliy members.

Dixie R. 
Clasificación:
5.0

El cliente no dejó un comentario.

julie F. 
Clasificación:
5.0

El cliente no dejó un comentario.

David M. 
Clasificación:
5.0

No issues was great and great customer service. The guys where very helpful.

CAROLINE K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ToM B. 
Clasificación:
5.0

All was great!

ROBERT J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUSANNE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

thomas W. 
Clasificación:
5.0

El cliente no dejó un comentario.

shereen B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Andy N. 
Clasificación:
5.0

Great experience. Staff pleasant to work with. Check out and return quick and efficient

Jeffrey F. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Eugene M. 
Clasificación:
3.0

When we arrived on Friday, 4/2, to pick up a truck, we were told our reservation was cancelled. The gentleman working that evening seemed very nervous and appeared to be new to the position. He told us to return the next day to pick up a truck, and that experience was much smoother.

HEIDI T. 
Clasificación:
5.0

Thank you! Made our move 100X easier! Great prices on the dish and glassware packages. If you purchase those items separately at a retailer, they are $6.00 more.

Craig O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gunner K. 
Clasificación:
5.0

Nada

DILLON S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK A. 
Clasificación:
5.0

The one thing I would suggest is when someone is possibly going to be returning after hours, don't just say it's no problem and explain what to do. You need to mention the after hours return charge. We were NEVER told about this (thankfully we didn't run as late as expected) but I would've been upset had we been returning after hours and charged to do that and never told!

KEVIN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zack S. 
Clasificación:
5.0

All around great team

Kurt L. 
Clasificación:
4.0

El cliente no dejó un comentario.

MALLERY M. 
Clasificación:
5.0

I was taken care of promptly at pick up and drop off. Knowledgeable and personable staff.

MICHAEL L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROGER G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith C. 
Clasificación:
5.0

very nice people working at this lacrosse location

KARL H. 
Clasificación:
5.0

Jamming on the one......

AARON L. 
Clasificación:
5.0

The only issue I have ever had is waiting for someone to answer the phone.

PAULA K. 
Clasificación:
3.0

A piece of equipment that I rented was so rusty and beat up and the wheel straps were worn I was not happy with what they gave me to haul with.

DIRK L. 
Clasificación:
5.0

El cliente no dejó un comentario.

James C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Demetrica S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL B. 
Clasificación:
5.0

Your staff was courteous, knowledgeable and professional.

DEANNA T. 
Clasificación:
4.0

Didn't realize from the website that truck would be only 1/2 full of gas. It was noted on the contract however.

DIANE K. 
Clasificación:
5.0

I have always been happy with using U-Haul for my moving needs.

ZACHARY E. 
Clasificación:
3.0

I reserved a truck for 10am. UHaul's systems were down and I was not able to get a truck until 11am, setting me back an entire hour on my plans. This ended up costing me money, as I had hired somebody to help me load some things. Not what I expect when I reserve a truck to be picked up at 10am. Also I did not receive the half dozen furniture pads I had added on my online reservation.

Oliver K. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM P. 
Clasificación:
5.0

Nothing, all exceptional

THOMAS F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nate M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL S. 
Clasificación:
5.0

In-house pet, perhaps an alpaca.

AARON L. 
Clasificación:
1.0

They were definitely not helpful and when unforeseen situation happened and I was unable to return the trailer, I was given the run around. After speaking with multiple people, I was transferred to a department that was mainly for law enforcement and the woman I spoke with wasn't helpful at all. In the end, I was told my insurance didn't cover the trailer (even though I had insurance on the UHaul Trailer), I was charged extra money for the trailer being 7 hours late (even though my car engine blew and I tried to return the trailer a day earlier) and I was treated with disrespect.

KENDRA MARIE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

DELAINE B. 
Clasificación:
5.0

Please and thank you.

AARON L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Colleen R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Roger F. 
Clasificación:
5.0

El cliente no dejó un comentario.

RANDALL E. 
Clasificación:
1.0

Was not told about a $20 after hours fee. This is something that should be told up front and not just hit your bank account.

Amber N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joseph K. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL C. 
Clasificación:
4.0

I had too hunt for the gas tank and was unsure what too put in, therefore used 87 since no one answered the phone at 430pm. Was on hold to long. Otherwise all was well and was glad to use your service.

SUE K. 
Clasificación:
5.0

My experience both checking in and out was very efficient. People were friendly and helpful. I don't know what else you could do to make it better

LINDA G. 
Clasificación:
4.0

El cliente no dejó un comentario.

JEFFREY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAURA H. 
Clasificación:
5.0

Excellent and Fast

PATRICK I. 
Clasificación:
5.0

El cliente no dejó un comentario.

DUSTIN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRY B. 
Clasificación:
5.0

See comment above. Good job by all.

STEVEN J. 
Clasificación:
5.0

El cliente no dejó un comentario.

TROY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIM A. 
Clasificación:
4.0

The tire pressure light came on about 30 minutes into my drive. This process almost doubled my drive to my new location. The tire pressure ended up being about half of what it was supposed to be. This should have been checked, especially during the winter months. With that being said, the rest of the process was very easy and smooth. The truck worked great other than the tire issues.

KATIE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katherine L. 
Clasificación:
5.0

My starting mileage was incorrect and when I returned in less than 2 hours it looked like I drove over 1,000 miles. The workers adjusted accordingly, but maybe they should give us a reminder to double check the mileage when we start out.

LISA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chad S. 
Clasificación:
5.0

Make sure the truck is in good mechanical condition. I filled the truck up with gas and the girl that check me back in said it was not full enough and charged me 7.50 because it was under the 7/8 Mark which is where the truck was when I picked it up. Also I brought the truck back early and still got charged for the full day. And also I went 1 mile over the 100 miles and got charged extra for that. I paid more for renting the 10 foot truck then I did rent ing the 20 foot truck not fair.

Tammie Mae J. 
Clasificación:
5.0

El cliente no dejó un comentario.

KAREN O. 
Clasificación:
5.0

El cliente no dejó un comentario.

christine K. 
Clasificación:
4.0

El cliente no dejó un comentario.

KEITH K. 
Clasificación:
3.0

When trying to call this location....nobody ever answers the phone, then after many rings it is answered remotely. This is a local phone number listed on website, there should be someone there during store hours that can answer the phone and answer questions.

MARK S. 
Clasificación:
4.0

I rented a 6X12 utility with a ramp but the $%^&* ramp OPENING was TOO NARROW. I drove a total of 200 miles to find out my cargo would not go. It should be made much much clearer in the on-line descriptions and DIAGRAM

Robert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bradley N. 
Clasificación:
5.0

People very kinds, fast and efficient, l felt in a pro space. Thanks.

JEAN LUC R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID P. 
Clasificación:
3.0

El cliente no dejó un comentario.

THOMAS S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Robert R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Lori C.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrea V. 
Clasificación:
1.0

Trailer was under the snow so I couldn't check the tires but they should have check the tires before rented it. Left 2 tires were bold and when I was driving from Wisconsin to Ohio one of them got flattened. I couldn't believe they gave me the trailer with bold tires!! I didn't feel safe. You should always check the equipment before you rent it! Safety should be your priority.

Guven A. 
Clasificación:
5.0

The employee was quick and friendly.

Joel F. 
Clasificación:
5.0

Check in and check out just fine

Patrick B. 
Clasificación:
5.0

Renting, picking up and drop off was fast and easy. Great job!

Michael R. 
Clasificación:
4.0

El cliente no dejó un comentario.

John G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Linda C. 
Clasificación:
5.0

Quick in and out Agent found a broken ground wire sleeve sitting on my trailer light socket pulled it off actually ended up fixing a problem I was having with one of my own trailers. Always have good experience at this hub

MICHAEL Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesse P. 
Clasificación:
4.0

El cliente no dejó un comentario.

TERRY S. 
Clasificación:
4.0

El cliente no dejó un comentario.

SCOTT D. 
Clasificación:
5.0

El cliente no dejó un comentario.

robert G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sierra W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Katrina W.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

alexis r.  |  First Impressions 
Clasificación:
5.0

We appreciate the staff at this U-Haul store.... excellent customer service from everyone we worked with throughout our move. ¡Gracias!

Elmer B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

mandy x.  |  Overall Experience 
Clasificación:
5.0

We are in the process of moving to the La Crosse area, and have been in this store multiple times over the past several weeks to purchase moving supplies, reserve a truck, and rent storage space. Every staff member we have met has been extremely friendly, efficient, and knowledgeable.

Elmer B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy W.  |  Overall Experience 
Clasificación:
5.0

This is my second storage unit rental at this location. The only complaint I had is the first unit I still have was very icy on the day I needed access and I slipped a few times. Staff came out and salted when I let them know. Also, the slide lock is troublesome to slide. The 2nd unit I rented yesterday had a much easier slide lock. Door rolled up and down more smoothly as well at the second unit. It must be newer. Overall, I can highly recommend this Uhaul location!

Nancy W.  |  First Impressions 
Clasificación:
3.0

The rep was rude and acted like she didn't know too much and didn't make an effort.

Deborah L.  |  First Impressions 
Clasificación:
3.0

This location needs more customer parking spaces. Only 6 stalls designated and 2 or 3 taken by staff. Remainder of the lot completely filled with rental vehicles.

Greg A.  |  First Impressions 
Clasificación:
5.0

.

Michelle H.  |  Overall Experience 
Clasificación:
5.0

.

Michelle H.  |  First Impressions 
Clasificación:
1.0

Please remove my last favorable review from your website. I am deeply disturbed by your lack of customer service as it related to the complaint about water in my storage unit. Complaints are filed

Leanne W.  |  Overall Experience 
Clasificación:
3.0

Female employee, dark hair with ponytail, was parking vehicles on June 1st, whipping through the parking lot which had a lot of people and congestion. You're very lucky she didn't hit someone.

Gary S.  |  Overall Experience 
Clasificación:
5.0

Great staff members very courteous and helpful.

Tom T.  |  Overall Experience 
Clasificación:
1.0

Reserved Storage online (and called to confirm 3 days prior to start date) only to get to Lacrosse to be told there was none available. Issue may be disconnect between location & those who take calls

Matthew L. | Reservación
Clasificación:
1.0

I didn't agree with having to give a bunch of people's info to rent a storage that will be holding all my stuff ,I should of ask for all the employees info cause there holding my family's personal stu

Roland G.  |  First Impressions 
Clasificación:
5.0

Very friendly and efficient.

SHARON HARRY T.  |  Overall Experience 
Clasificación:
5.0

Very nice and helpful personnel. Great storage location.

Thomas B.  |  Overall Experience 
Clasificación:
5.0

My experience with your facility has always been excellent. Employees and manager are always extremely helpful. Gracias

Leanne W.  |  First Impressions 
Clasificación:
5.0

Great service by all. Keep it up

Thomas B.  |  First Impressions 
Clasificación:
5.0

Do to unexpected problems i encountered i wasn't able to return the large truck on time,yet the staff came to me and handled both the unloading &return with no charge except temp.storage fee! Kudos!

THOMAS L.  |  Overall Experience 
Clasificación:
5.0

Customer Service Rep saved me from the frustration of getting a unit that was too small, even though I was insisting on the smallest unit. I cannot thank her enough!

Cindy W.  |  First Impressions 
Clasificación:
4.0

Thank you for the three years of service. You were very nice and good in my dealing with you.

nancy w.  |  Overall Experience 
Clasificación:
5.0

Best UHaul dealership I have ever used. I will continue to rent from this location for all my rental needs.

rick t.  |  Overall Experience 
Clasificación:
2.0

I was very displeased with my whole Uhaul experience.

Kari A.  |  Overall Experience 
Clasificación:
5.0

would use again

MARY B.  |  Overall Experience 
Clasificación:
5.0

Nice clean facility.

Jodi L.  |  Overall Experience 
Clasificación:
5.0

The facility was convenient while I was moving my mom up from Texas. The staff was very friendly and helpful. They were also helpful upon moving out. Gracias.

BONNIE A.  |  Overall Experience 
Clasificación:
5.0

We only needed storage for a few days, snd this worked out perfectly. It was the staff, though, that made the difference. This was the most well run uhaul location I have dealt with.

DAWN B.  |  Overall Experience 
Clasificación:
4.0

The wait was a little longer than I feel it should have been seemed like a few more people should of been working.

Kari A. | Reservación
Clasificación:
3.0

WASN'T happy that when I booked online that the size of the storage unit wasn't available so I had to upgrade and pay more for a bigger size.

Diane O.  |  Overall Experience 
Clasificación:
5.0

I would use this storage facility again.

Brandee H.  |  Overall Experience 
Clasificación:
3.0

Employees are all very good, but there never seems to be enough help. Was very difficult to reach somebody on the phone and always a long line. Definitely need to have more staff during peak times.

Sandy K.  |  Overall Experience 
Clasificación:
1.0

na

LINDA L.  |  Overall Experience 
Clasificación:
5.0

We used a Ubox. The entire process was perfect. Everything happened exactly like I scheduled it. I would highly recommend Ubox.

Angela L.  |  Overall Experience 
Clasificación:
5.0

Overall good service. We used them for dropping a truck off & shipping a container.

Eamonn M.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Additional Services at this Location

  • Moving Truck Icon
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Self-Storage Icon
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • U-Box Container Icon
    Contenedores U-Box®

    We ship across town or accross the world!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Trailer Hitch Icon
    Enganches para remolque

    U-Haul is North America's #1 hitch installer!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

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