Comentarios del cliente para U-Haul Moving & Storage of La Crosse
Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.
Testimonios de recientes clientes de U-Haul Moving & Storage of La Crosse
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Marlene H. en
the whole process was efficient and accomplished in a short time span.
Walter R. en
Friendly
Bethany T. en
I was disappointed with this rental. When I picked up the vehicle there was hardly any gas in the truck- the gauge said 19 miles until empty. I didn’t need much, so I put in $15. Our move was in town and only four blocks from our current location. Total miles was about 14. When I returned the vehicle the gauge said 50 miles until empty. The uhaul employee eye-balled the gas gauge and said I returned it without the same amount of gas and charge me even though I said I’m bringing it back with more gas than when you gave it to me. When I pressed the employee and showed him my gas receipt, he didn’t listen and said to his eyes the tank looked lower. I’m sorry, but my math is more accurate than his eye-balled measure. I’m disappointed. Moving is expensive and the $10 charge for gas was an unnecessary expense.
Kathleen V. en
Disorganized
Nic S. en
The location was convenient. Staff were friendly, and the vehicle was in great condition.
Roger R. en
The trailer said it was 5buy9 but it was only 50 inches wide.
Kathy or Jim R. en
Everything was perfect
Kari L. en
Don't just route calls to 1-800 number operator automatically. I couldn't get a hold of the local store, which i dialed directly,- 6 blocks from me- and I ended up walking there to retrieve an item I left in the van I used. I don't have a car, so this was rediculasly inconvenient and unnecessary.
Joanne C. en
Peter & his staff are terrific
Jan W. en
very understanding, polite, and fast
Wendy F. en
I am shocked you would rent out vehicles to people that lock automatically when you close the doors. I put the keys to the vehicle on the seat just before we started to load it, shut the door and all of the doors locked. I spent more on a lock smith than I did for the rental :(
Brent P. en
Great customer service and great equipment. Keep it up!
Randy C. en
Turned out that the light hookup kit that was recommended online would have voided the wiring warranty on my new Rav4. Thankfully, the installer called and let me know, and we are getting one that won't mess with the warranty. Very much appreciated!
Julie R. en
Equipment problem with tow dolly. Roadside assistance got it fixed. Store manager was apologetic and made a fair competition.
Keith V. en
Online check in made process quick and easy. We would definitely use this convenient service again...great value!
Lucas B. en
I called on the day of my return at least 100 different times, and was put on hold for about an hour before I gave up trying to contact someone. Than I was sent to the customer call center which I was put on hold as well for an extended period of time. Reasons I was calling was to notify them I would be about an hour or two late due to some weather concerns and safety issues. Than upon my drop off, the manager charged me a whole new day of rental. I was very displeased with the service, the customer call center, and with this location and the amount of fees that was charged to me.,
deb W. en
Nothing - all excellent
Leanne W. en
Please remove my last favorable review from your website. I am deeply disturbed by your lack of customer service as it related to the complaint about water in my storage unit. Complaints are filed
Gary S. en
Female employee, dark hair with ponytail, was parking vehicles on June 1st, whipping through the parking lot which had a lot of people and congestion. You're very lucky she didn't hit someone.
Tom T. en
Great staff members very courteous and helpful.
Matthew L. en
Reserved Storage online (and called to confirm 3 days prior to start date) only to get to Lacrosse to be told there was none available. Issue may be disconnect between location & those who take calls
Roland G. en
I didn't agree with having to give a bunch of people's info to rent a storage that will be holding all my stuff ,I should of ask for all the employees info cause there holding my family's personal stu
SHARON HARRY T. en
Very friendly and efficient.
Thomas B. en
Very nice and helpful personnel. Great storage location.
Leanne W. en
My experience with your facility has always been excellent. Employees and manager are always extremely helpful. Thank you
Thomas B. en
Great service by all. Keep it up
THOMAS L. en
Do to unexpected problems i encountered i wasn't able to return the large truck on time,yet the staff came to me and handled both the unloading &return with no charge except temp.storage fee! Kudos!
Cindy W. en
Customer Service Rep saved me from the frustration of getting a unit that was too small, even though I was insisting on the smallest unit. I cannot thank her enough!
nancy w. en
Thank you for the three years of service. You were very nice and good in my dealing with you.
rick t. en
Best UHaul dealership I have ever used. I will continue to rent from this location for all my rental needs.
Kari A. en
I was very displeased with my whole Uhaul experience.
MARY B. en
would use again
Jodi L. en
Nice clean facility.
BONNIE A. en
The facility was convenient while I was moving my mom up from Texas. The staff was very friendly and helpful. They were also helpful upon moving out. Thank you.
DAWN B. en
We only needed storage for a few days, snd this worked out perfectly. It was the staff, though, that made the difference. This was the most well run uhaul location I have dealt with.
Kari A. en
The wait was a little longer than I feel it should have been seemed like a few more people should of been working.
Diane O. en
WASN'T happy that when I booked online that the size of the storage unit wasn't available so I had to upgrade and pay more for a bigger size.
Brandee H. en
I would use this storage facility again.
Sandy K. en
Employees are all very good, but there never seems to be enough help. Was very difficult to reach somebody on the phone and always a long line. Definitely need to have more staff during peak times.
LINDA L. en
na
Angela L. en
We used a Ubox. The entire process was perfect. Everything happened exactly like I scheduled it. I would highly recommend Ubox.
Eamonn M. en
Overall good service. We used them for dropping a truck off & shipping a container.