Comentarios de los clientes para U-Haul Moving & Storage of La Crosse

Well done!!!

We reserved a 20' uhaul moving truck and was told it would for sure be available for the day we needed it. When we went to pick it up we were told the 20' was not available and only a 17ft was available. We had a bad experience a week prior of this happening at picking up a uhaul in sparta and being told the people never returned it so we were out of luck. We asked why this happned since we reserved it and at least 1 should be available and we were told if we wanted a 20ft then we should have reserved a 26ft which makes no sense. We usually are very laid back about this stuff and understand stuff happens but why would we reserve a larger truck hoping to get a smaller size when we should just be able to reserve the size we need. We were told that people drive them to difference uhauls to drop them off which we understand but when we are planning on moving the contents of a large house and desperately need a specific sized truck so we dont have to make 3 trips and last minute scramble to figure out what to do; there should at least be a warning or call to us saying our reservation is not available or we may need another option besides just treating us like we are idiots for expecting to receive what we reserved way in advance for.

Please and thank you.

The 2 guys that came out were very fast and efficient.

The contract received on pick up gave a gauge on how much gas to fill to reach the level the fuel was at when it was picked up. I put in the 19.5 gallons and ended up filling the tank. Not happy that your estimation was that far off and I do not get any type of compensation for returning it fuller than what I picked it up as.

U-Haul overall did an excellent job for us. We called at the last minute to get a bigger truck and you were able to accommodate us with no hassle. This proved critical for us as we barely got everything on the lager truck. It really saved our move. Thanks.

Great service, friendly and very helpful staff. Have used them before and will use them for future needs.

We've used this location many times in the past. We dropped off the Uhaul after hours and found several (about 6) transient folks wondering the property and property adjacent. Something I'd like to think they are aware of. Either way, they did the return inspection and sent our final paperwork right away the next morning.

Online check-in form should clearly state in a font size of 12 put or larger that two emergency contact numbers are required or the equipment will not be released. It should also state that the store employee will call these numbers and will not release the equipment unless a live person answers the phone. I had to drive to my daughter's house at 0715, wake her, and ask her to call the uhaul store or the truck and trailer would not be released to me. Employees aren't allowed to think. I was told they have to follow this policy or be fired.

Replace current management. Customer service was non-existent - our experience was terrible. We needed to rent a trailer for our vacation and the stress and time it caused for us to be able to rent was unacceptable.

Quick drop off.

Not sure what happened at this location, but I used to stand in line for an hour to rent equipment. I was in and out in 10 mins. Beautiful! New owner, or management, the results are noticeable!

They did a good job

This location was great...very helpful and actually listened when I told them how the trip/truck was. This was great!

ok job Thanks

Great already

The Palmer Alaska U-Haul team I would rate as high as I can. They gave us all the support we needed being it was our first time. When receiving the box in La Crosse Wis they were very rude and I would likely tell my friends on facebook about the experience with La Crosse U-Haul

Nothing!!!!!

Very easy drop off.

Make sure off hours pickup can actually be facilitated. My truck was blocked in with returned vehicles and I had to wait until the store opened to get underway, which defeated the purpose for my off hours pickup.

I had a lot of problems with Uhaul's phone-based customer service, but picking up and returning my equipment was a breeze and I was grateful for that.

I don't like that U-Haul makes it the renter's problem to find any dents or scratches on the vehicle before we use it. There was so much dirt on the van that it was hard to tell what was a scratch and what was dirt. I'm glad that I was able to rent the van for two days and I think the price was reasonable. And your customer service representatives were helpful.

Took forever to get simple tow dolly rented. But the guys there were friendly and seemed to be working hard to get the couple of us taken care of. Maybe the process could be streamlined.

They were very helpful, hooked the trailer up and checked the lights.

Great experience. Thank you

Great Employees

Great staff both renting and returning!

I think everthing went as expected

When I arrived to pick up the uHaul, I couldn't find an employee. When I did, he was so filthy in appearance I honestly thought he was homeless. Was not wearing a nametag and then he proceeded to ask me odd questions about which house was mine which made me feel super uncomfortable. After using the uhaul, I had misplaced my house keys in it (turns out they fell under the seat) when I went back the next day to ask if they had found them, the girl working scolded me about not wearing a mask and said they would have called me if they were in there. Went back later in the day and asked to see the uhaul and sure enough there were my keys on the floor. Very poor experience overall.

This move with a U-Box was a very positive experiece. All staff were helpful & courteous. The number of pads provided were more than enough. Everything arrived at destination without damage. We were unaware that we needed to give destination facility 24 hours notice to get access to the box. This could be made more clear in the email notice from U-Haul.

Great online website directions. Very friendly staff. The process of pickup and return was very smooth and seamless. I would highly recommend this service.

Very helpful, knowledgeable person that assisted me.

Good service

A better parking lot layout would help make pick up and drop off more efficient.

Customer service

all good thanks

However, I would email hours and what to do when there is no one working there at drop-off time. I our case, Saturday afternoon.

Nothing. The only complaint I had was the truck I rented wasn't there. Not Uhauls fault though!

My Uhaul smelled like someone hauled farm animals in it before I picked it up.

Really helpful and professional staff

I didn't catch the lady's name but she had some awesome tattoos. She was very nice and appreciated the great service she gave.

All was good

This location along with nearly every uhaul location I have experienced is VERY poor customer service. I made a reservation. For 48 hours and then arrived and was told the Max was 24 hrs again what I reserved was not available. I left with the truck and in the way out was looking at the moving supplies. One of the guys when had helped with my check out smassumed I was gone because he couldn't see me in the other side of the boxes. He told a coworker “I hate working with guys like that, What an asshole...they always will keep the truck longer after they say they will bring it back on time.” I peaked around the display and let him know I heard him. Upon on time return I questioned the billing and another worker checking me in said if you don't like the way we do it go someplace else like Penske, too bad. Unreal. I will certainly let everyone I know not to do business with Uhaul based on this and many other exceptionally poor experiences.

Young man who checked me in was very courteous and professional.

Really easy to rent when going through the app. The pricing is a little confusing, but well worth it. Check in and check out was really easy and convenient. Nice job by everyone at this facility.

I booked the truck a few weeks in advance & checked a few days prior to moving day and was assured I was good to go. When i got to iahaul to pock up the truck i was told they have no truck for me. Thank god my son was with me and threw a fit cause they managed to come up with a truck but it had to be back by 5pm. So i did that but i was not able to move all my stuff. Very unhappy that i had to pay full price for this. I am glad they got me a truck for 9 hours though, at least i got half my stuff moved but it's a lot of extra back and forth moving the rest of my stuff in mu suv.

I tried very unsuccessfully to reserve a trailer online several times and became frustrated the next day I was very pleased to be able to walk into this store and discuss my concerns and options for my needs. The staff during the initial meeting and those before my pick up of the trailer in another state and the pick up and drop off all went very well.

No problem, Trailer return after hours using app went “without A hitch!”

Originally told that the equipment we ordered was broken and unuasable (and we had travelled over 200 miles). Because of the work and dedication of the 2 college men at UHAUL Friday morning I was able to move as scheduled! They repaired the equipment promptly and the move went smoothly. Thank you to those UHAUL employees! They ought to be commended.

Truck was dirty, mobile check-in was cumbersome. Truck was parked in, so still had to go into store to have representative move other trucks.

No helped at all. Had to finally do everything online.

The gas tank on my van said "Use E-85 gas" and the employee told me to use regular unleaded. Since I am not familiar with E-85 I was unsure by I using regular unleaded if I would screw up the engine. It would be nice if the employee's instructions matched the labeling on the vehicle.

Friendly and everything was ready and waiting for me

We appreciate the staff at this U-Haul store.... excellent customer service from everyone we worked with throughout our move. Thank you!

We are in the process of moving to the La Crosse area, and have been in this store multiple times over the past several weeks to purchase moving supplies, reserve a truck, and rent storage space. Every staff member we have met has been extremely friendly, efficient, and knowledgeable.

This is my second storage unit rental at this location. The only complaint I had is the first unit I still have was very icy on the day I needed access and I slipped a few times. Staff came out and salted when I let them know. Also, the slide lock is troublesome to slide. The 2nd unit I rented yesterday had a much easier slide lock. Door rolled up and down more smoothly as well at the second unit. It must be newer. Overall, I can highly recommend this Uhaul location!

The rep was rude and acted like she didn't know too much and didn't make an effort.

This location needs more customer parking spaces. Only 6 stalls designated and 2 or 3 taken by staff. Remainder of the lot completely filled with rental vehicles.

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Please remove my last favorable review from your website. I am deeply disturbed by your lack of customer service as it related to the complaint about water in my storage unit. Complaints are filed

Female employee, dark hair with ponytail, was parking vehicles on June 1st, whipping through the parking lot which had a lot of people and congestion. You're very lucky she didn't hit someone.

Great staff members very courteous and helpful.

Reserved Storage online (and called to confirm 3 days prior to start date) only to get to Lacrosse to be told there was none available. Issue may be disconnect between location & those who take calls

I didn't agree with having to give a bunch of people's info to rent a storage that will be holding all my stuff ,I should of ask for all the employees info cause there holding my family's personal stu

Very friendly and efficient.

Very nice and helpful personnel. Great storage location.

My experience with your facility has always been excellent. Employees and manager are always extremely helpful. Thank you

Great service by all. Keep it up

Do to unexpected problems i encountered i wasn't able to return the large truck on time,yet the staff came to me and handled both the unloading &return with no charge except temp.storage fee! Kudos!

Customer Service Rep saved me from the frustration of getting a unit that was too small, even though I was insisting on the smallest unit. I cannot thank her enough!

Thank you for the three years of service. You were very nice and good in my dealing with you.

Best UHaul dealership I have ever used. I will continue to rent from this location for all my rental needs.

I was very displeased with my whole Uhaul experience.

would use again

Nice clean facility.

The facility was convenient while I was moving my mom up from Texas. The staff was very friendly and helpful. They were also helpful upon moving out. Thank you.

We only needed storage for a few days, snd this worked out perfectly. It was the staff, though, that made the difference. This was the most well run uhaul location I have dealt with.

The wait was a little longer than I feel it should have been seemed like a few more people should of been working.

WASN'T happy that when I booked online that the size of the storage unit wasn't available so I had to upgrade and pay more for a bigger size.

I would use this storage facility again.

Employees are all very good, but there never seems to be enough help. Was very difficult to reach somebody on the phone and always a long line. Definitely need to have more staff during peak times.

na

We used a Ubox. The entire process was perfect. Everything happened exactly like I scheduled it. I would highly recommend Ubox.

Overall good service. We used them for dropping a truck off & shipping a container.