Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
You are doing a great job. Your customer service skills are superb. Keep up the good work.
Yvonne Vandyke
Rating:
5.0
Customer did not leave a comment.
DENNIS PARMELEE
Rating:
5.0
Customer did not leave a comment.
JAMES WHETZELL
Rating:
5.0
Great service, super friendly and helpful!
Savannah Skeens
Rating:
5.0
Customer did not leave a comment.
Richard Louden
Rating:
5.0
Customer did not leave a comment.
Robin Gibson
Rating:
3.0
The experience with U-Haul started when my location of choice (Napa Seymour) was changed before pickup. I choose the location originally, because it is a business and there are humans working that you can discuss issues with if needed. The location that U-Haul assigned is a business, but no one was onsite. So, after getting the keys electronically, and discovering there was no moving accessories there was no one to walk u to and ask for them.
The rented moving accessories were not provided, and I had to borrow items from a neighbor to use during our loading. When we arrived in the destination city, I went to the local U-Haul store to pick up the items. The young man loaned me the only utility dolly in stock. He did not have a furniture dolly. So, when I returned the truck and explained it to the young lady she says no problem. Then I receive a bill for a furniture dolly that was not provided and the lack of made our move more difficult. So, I should be billing U-Haul for not providing the equipment in the contract. It made me borrow items which cost use time. It made me go to the dealer to borrow one which cost time and fuel. So please just refund the money for your mistakes.
I contacted the pickup location, via phone after receiving a bill for not returning an item. He says he did not provide any accessories because his information did not so anything other than a truck.
Robert Hall
Rating:
5.0
Customer did not leave a comment.
Tom Williams
Rating:
4.0
Customer did not leave a comment.
Cavalene Miller
Rating:
5.0
Customer did not leave a comment.
Michael Long
Rating:
2.0
We were charged for two extra days by this branch, the truck was turned in, in half the time it was rented for. We have a dispute already started, but I can't believe you they would over charge us this much. The keys were correctly dropped in the box and we used the link text to us to return. I will not use this branch again. This was a lot of money you've overcharged us.
Nicolas Cardinale
Rating:
4.0
Customer did not leave a comment.
JOHN DUNCAN
Rating:
5.0
Alexis is amazing!! Very kind and helpful
Jzariah Mcclung
Rating:
5.0
Customer did not leave a comment.
Monica Kinsey
Rating:
5.0
Friendly, Efficient and Easy! Will always use this location. Highly Recommend.
Denise Adamson
Rating:
5.0
Customer did not leave a comment.
Ted Haun
Rating:
5.0
We were not able to use a padlock to secure our load due to a broken part on the tailgate.
David Sherd
Rating:
5.0
Customer did not leave a comment.
Brad Doak
Rating:
5.0
Nothing doing a great job.
JERRY SNOW
Rating:
5.0
I registered on line when making the reservation. Everythng was ready when I arrived. Was greeted immediately as they looked up my reservation. The check in process took less than five minutes before we headed out to the equipment. The manager hooked up my trailer and off I went to do what I needed to do. Thanks again. Could not have been better.
RICK HUTCHINS
Rating:
5.0
Customer did not leave a comment.
Andrew Harshbarger
Rating:
5.0
Both pickup and drop off at Greenwood went very well. Had a nice truck.
David Harding
Rating:
5.0
No.issuw great service.
JERRY SNOW
Rating:
5.0
This is not me why is this on my acct
kody key
Rating:
5.0
Customer did not leave a comment.
zackery ashley
Rating:
5.0
Staff professional and friendly
Mike Strange
Rating:
3.0
Customer did not leave a comment.
Russell Hopkins
Rating:
4.0
Customer did not leave a comment.
Ronald Cress
Rating:
5.0
Customer did not leave a comment.
Brandon Eaton
Rating:
4.0
Customer did not leave a comment.
Gunner Moore
Rating:
5.0
Customer did not leave a comment.
Travis Wunderlich
Rating:
5.0
Just keep on doing what you do so well.
JERRY SNOW
Rating:
5.0
Customer service was excellent! Employees were polite and quickly assisted me with my purchases.
Brenda Savoy
Rating:
5.0
Customer did not leave a comment.
Robert Figgins
Rating:
5.0
Customer did not leave a comment.
jody campbell
Rating:
1.0
Customer did not leave a comment.
CRYSTAL SMITH
Rating:
5.0
Customer did not leave a comment.
CORBIN Swaidner
Rating:
5.0
Customer did not leave a comment.
Tim Ault
Rating:
5.0
The attendant was very nice and helpful. You couldn't ask for any better service, he was definitely top notch!!!
Susan Ray
Rating:
3.0
Customer did not leave a comment.
J Michelle Fisher
Rating:
5.0
Customer did not leave a comment.
Victor Asencion Garcia
Rating:
4.0
The mileage I was allowed was not enough. All I did was deliver to the house and return to the U-Haul dealer they recommended. They even gave me a discount to drive it over there 30 miles away.
Timothy Gates
Rating:
5.0
Great staff and customer service.
JERRY SNOW
Rating:
5.0
Close the new store at 705 Dixon Rd. That place is pathetic!
BENJAMIN BENNETT
Rating:
5.0
No need for improvement. Both contacts at pick up and drop off were very pleasant , helpful and courteous.
Sam Hunt
Rating:
5.0
Best customer service ever
brian morgan
Rating:
4.0
Customer did not leave a comment.
Levi Stapleton
Rating:
5.0
Nothing
Melanie Mazzacone
Rating:
5.0
The staff was a great help after I made a mistake in my booking - I really felt like they wanted to make my trip a success. Highly recommend talking with them.
Timothy Schultz
Rating:
3.0
We cancelled the storage unit. It was to small. For 10.00 dollars more we rented a 10 x 12 somewhere else.
Theresa Hitte
|
Overall Experience
Rating:
5.0
Nice people
douglas poole
Rating:
3.0
I reserved my equipment via the app but still had to wait an hour to complete my transaction at the store. I modified my rental agreement on the app after making a reservation over the phone with Candy because she said the equipment I wanted wasn’t available, however the app said otherwise. Candy was the only person working when I picked up my trailer. She admitted to not being familiar enough with the U-Haul programs and processes and wasn’t getting strong feedback from other unhappy customers. After booking up to the trailer we discovered a fault in the turn signal wiring, but I accepted it as there weren’t any others available that size.
Kevin Dunbar
Rating:
4.0
Customer did not leave a comment.
CHUCK HELD
Rating:
5.0
Excellent place to rent a uhaul,friendly and clean
REBECCA LEEP
Rating:
5.0
Rented a 5' x 8' trailer. Tires were good. Some bumps and bruises on the trailer from previous use. These were marked before rental. The return was quick. Pulled it in, showed condition of the trailer, and out in about 2 minutes. Overall ... great experience.
DAVID GIANGIORDANO
Rating:
5.0
Hire more help
RICHARD MARTIN
Rating:
4.0
Customer did not leave a comment.
Debbie Stewart
Rating:
5.0
Customer did not leave a comment.
Tom Gunning
Rating:
5.0
Customer did not leave a comment.
debra eaton
Rating:
5.0
Customer did not leave a comment.
Larry Rigsby
Rating:
5.0
Customer did not leave a comment.
Todd Ronk
Rating:
5.0
Everything was great!
David Szymczak
Rating:
5.0
Customer did not leave a comment.
Jeff Grantham
Rating:
5.0
Customer did not leave a comment.
Jesse Lacey
Rating:
5.0
Customer did not leave a comment.
Josh Lade
Rating:
5.0
Customer did not leave a comment.
Ron Snyder
Rating:
5.0
Awesome! Thank you! Very professional and courteous employees.
SHERRY ROBERTS
Rating:
5.0
Everything was perfect..... trailer.... tie downs..... all worked great!
BRIAN LOVEGROVE
Rating:
5.0
Customer did not leave a comment.
Arthur Sluka
Rating:
5.0
Customer did not leave a comment.
Michael Huffman
Rating:
5.0
Friendly staff
MICHAEL STRANGE
Rating:
5.0
Customer did not leave a comment.
Anthony Kilgore
Rating:
5.0
Customer did not leave a comment.
Anthony Kilgore
Rating:
5.0
Customer did not leave a comment.
Nasir Steed
Rating:
5.0
I love this location.Always courteous and polite and helpful.
Brenda Luckie
Rating:
2.0
Customer did not leave a comment.
BECKY SWISHER
Rating:
5.0
Customer did not leave a comment.
JACKIE HORNER
Rating:
5.0
My location is perfect. Thank you.
Khristopher Means
Rating:
5.0
Staff and boss are great
Junyoung Myung
Rating:
5.0
Matt was a great help! He made it a very quick and easy process! Respectful and knowledgeable on your products and services! Thanks Matt!
Cassidy Davis
Rating:
5.0
Customer did not leave a comment.
dave harris
Rating:
5.0
Customer did not leave a comment.
Sharon Reed
Rating:
5.0
Hire more staff. Only 1 person was there for both my visits. The wait time is excessive for anyone on a schedule. I waited 25 minutes but was in no hurry. I could tell the guy behind me wanting a propane fill was peeved
Avon Waters
Rating:
4.0
Customer did not leave a comment.
albert brown
Rating:
5.0
Customer did not leave a comment.
Timothy Baity
Rating:
5.0
My wife does floristry for weddings. For bigger weddings she needs to rent a van to bring all of the flowers to the venue. We’ve used vans from this location time and time again because it is reliable with really good customer service. Will keep renting from here and recommend it to anyone in need of Uhaul services.
Matthew Farnon
Rating:
3.0
Customer did not leave a comment.
Rodney Ferguson
Rating:
5.0
They had all the equipment I needed and provided excellent service!
Ted Mygrant
Rating:
5.0
Customer did not leave a comment.
Kathleen Smith
Rating:
3.0
Customer did not leave a comment.
Sarah Cotner
Rating:
5.0
Matthew and Brandon were wonderful and made pickup a breeze!
Bridget Stine
Rating:
5.0
The truck had a sock and rag left in it. The customer service was great. I don’t understand why I had 2 charges for the same amount taken out my account. Not even the final charge . Thank god I didn’t need that extra money you held twice. I takes a while to show back up
heather maddison
Rating:
5.0
Everything went smoothly and the truck was clean and ran well
jean johnson
Rating:
4.0
My reservation was made at a different location more than a week prior to pick-up. When I showed up to pick up my rental truck, I was told that my reservation had been transferred (without my knowledge) to another location. Nobody bothered to call or e-mail me to let me know that there was no truck available at the location where I made the reservation. Someone should have called to let me know that there was no truck available rather than making me drive all over town.
Staff at both locations were great, but the reservation system needs work.
Rick and Kelly Fiegle
Rating:
5.0
Customer did not leave a comment.
Chad Weeks
Rating:
4.0
Customer did not leave a comment.
Brad Kimmel
Rating:
5.0
I was in the middle of taking pictures and accidentally pressed something and could not get back to finishing taking pictures. So the app needs alittle work. Other than that , no problems
Virgil Bargerhuff
Rating:
3.0
Customer did not leave a comment.
Deanna Stratton
Rating:
5.0
Customer did not leave a comment.
Omar Gaddis
Rating:
5.0
Everyone there was friendly and knowledgeable. We had great customer service
lori johnson
Rating:
1.0
Customer did not leave a comment.
Dustin Johnson
|
Overall Experience
Rating:
5.0
It’s not too easy to get in and out of but the location was convenient and I felt that my items were safe there.
SALLY LAMBERT
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Jeremiah Mccord
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Patty Keyser
|
Overall Experience
Rating:
3.0
Not real professional but I guess that comes from poor workforce pool now.
SALLY LAMBERT
|
First Impressions
Rating:
5.0
Thank you
Mark Zeltwanger
|
Overall Experience
Rating:
5.0
Need more space please let me know when a 5x7 or 5x10 becomes available.
Mark Zeltwanger
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sharon Altman
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jody Campbell
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TAMIA ANDERSON
|
First Impressions
Rating:
5.0
Longer access hours would definitely be preferred, but having the climate controlled storage is very important to me and my family and the location is convenient.
Dedric Small
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Heather Mackay
|
Overall Experience
Rating:
5.0
Staff was friendly A+
Charles Wallace
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Bobbett Campbell
|
Overall Experience
Rating:
4.0
Would have loved to have access 24/7.
CINDY SWIFT
|
Overall Experience
Rating:
5.0
Good space and easy closing of account
Trevor Townsend
|
Overall Experience
Rating:
5.0
The employees are very nice and helpful!!!
CINDY SMITH
|
Overall Experience
Rating:
5.0
A+. Friendly staff and highly recommended.
Paul Marcello
|
Overall Experience
Rating:
5.0
Thank you!
TImothy Davis
|
Overall Experience
Rating:
5.0
they were very helpful and kind
ELAINE BAUDER
|
Overall Experience
Rating:
4.0
It would have been nice to have had access hours later into the evening a couple of nights a week.
John Battey
|
Overall Experience
Rating:
4.0
Great staff. Excellent service
Kimberly morris
|
Overall Experience
Rating:
5.0
All ways use u haul you give me very good rates
John Fredrick
|
Overall Experience
Rating:
5.0
Great job.
CINDY SMITH
|
Reservation
Rating:
1.0
they didn't hold a unit for me they had Nothing available when I got there with my load. I had to rush around on a Saturday trying to find a storage unit to rent. U-Haul offered me NO compensation
Richard Wakefield
|
Reservation
Rating:
5.0
Steve took care of all my business needs and was very helpful.