Customer Reviews for U-Haul Moving & Storage of Kokomo

4,217 comentarios

3716 S Lafountain St   Kokomo, IN 46902
(W Of Us 31)

(765) 453-4333

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(765) 453-4333

3716 S Lafountain St
Kokomo, IN 46902
(W Of Us 31)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento para vinos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Elisabeth S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Loretta M. 
Clasificación:
5.0

Debbie was great

Samantha H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin K. 
Clasificación:
5.0

Debbie was extremely knowledgeable and helpful.

Jessica M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bart M. 
Clasificación:
1.0

Get the debit card entry system fixed. The entire day was wasted due to the system not accepting the card that worked everywhere else except U-Haul. MAJOR PAIN IN THE A** . Not to mention the extra 90 miles driven trying to get everything done. Long story short, pay the extra money and go someplace else

Timothy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

StanA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Denise K. 
Clasificación:
1.0

We did not get the truck size I ordered and we had to take it back to the same location which was an hour away from the new place. Not happy at all with this rental. Would never rent from this specific u haul store again.

Todd C. 
Clasificación:
4.0

El cliente no dejó un comentario.

BreAnna H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathleen S. 
Clasificación:
4.0

Make sure that you let people know if trucks they reserve are actually available. I reserved a 26' one way truck and received confirmation email that my truck would be ready by pick up time guaranteed. I arrived got checked in and was given a 20' truck instead and told that my location I picked did not have 26' one way trucks. This caused me to not be able to get all of my stuff moved from my house and had to make extra trip with personal vehicles to get the rest. Was not a very good experience, had I known this was going to be the case when receiving my confirmation I could have made changes to make this easier.

Cameron M. 
Clasificación:
5.0

Debbie was excellent

Mike G. 
Clasificación:
4.0

El cliente no dejó un comentario.

wendellyn P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mikaela M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick C. 
Clasificación:
1.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
4.0

El cliente no dejó un comentario.

kelin A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael H. 
Clasificación:
1.0

This location isn't very friendly for the 26ft truck hard to maneuver around the parking lot. Once we got park we told the man we were returning a van and he said “just Gimmie the keys” and he smoked outside. I then tried to tell about the issue with the truck and he wasn't interested in what we had to say. At the end of our conversation I said “thank you,sir” the employee completed ignored me and never responded with a simple “your welcome” …….that bad a bad experience that much worse

Jeff T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra B. 
Clasificación:
4.0

Making me feel ale pictures was pretty rotten. Checking out the returned vehicle is not my job

walter J. 
Clasificación:
5.0

El cliente no dejó un comentario.

deborah O. 
Clasificación:
5.0

Staff was very knowledgeable and helpful.

Douglas G. 
Clasificación:
5.0

Truck only had 1/4 tank of gas when picked up. Would really like a full tank to start the trip.

Douglas G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Truletta F. 
Clasificación:
5.0

Quick, easy return and helpful disconnecting the trailer.

Richard C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott C. 
Clasificación:
5.0

Checking in online prior to heading to the location made check in easy and quick. After checking in Debbie walked me to the trailer, hooked it up and I was on my way. Thanks guys. See ya next time.

RICK H. 
Clasificación:
4.0

El cliente no dejó un comentario.

gloria H. 
Clasificación:
5.0

Really friendly people very helpful

Avtar N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle Z. 
Clasificación:
4.0

El cliente no dejó un comentario.

Clair S. 
Clasificación:
5.0

Diane was great . Very easy return procedure

CURTIS S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jane E. 
Clasificación:
5.0

Debra/Debbie assisted us with our 26 ft truck rental. Debbie is the best!! This was the 2nd time we rented a truck from this location and she helped us both times. The truck had not been cleaned out thoroughly and Debbie mopped it out 3 times while we waited. That was frustrating that it wasn't ready for us since it reserved well in advance, but she took care of it. She explained everything about all the tips and tricks of driving and loading the trucks. Theses tips, like what type of straps to use, etc helped prepare us for moving day and saved us time. Debbie is amazing and we can't thank her enough. All of our stuff didn't fit the 26 ft truck so we had to add a trailer to tow behind the truck. Thankfully they had one we could add at the last minute. However, after we had the trailer loaded and we were about to leave on our 320 mile move, we noticed that one of the tires on the trailer was completely bald and unsafe to drive on. I called them and within an hour someone came to our house and replaced the bad tire. They never should have sent the trailer out with a tire that bad, but they did at least remedy the issue fairly quickly. Debbie wasn't there for the trailer rental. I bet she wouldn't have sent trailer out with a bad tire .

John P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Abby F. 
Clasificación:
4.0

Pickup took a hugely long time. Truck was very noisey and no cruise control

Susan D. 
Clasificación:
5.0

Very helpful and prompt service at this location. I've done business with them for the last five years and have never had any issues!

Doug P. 
Clasificación:
5.0

El cliente no dejó un comentario.

SARAH C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lawanna P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathryn G. 
Clasificación:
5.0

El cliente no dejó un comentario.

John S. 
Clasificación:
5.0

El cliente no dejó un comentario.

aries J. 
Clasificación:
5.0

I was supposed to get a free 30-day rental and nobody's got back with me about it I'm not happy about that

Jon B. 
Clasificación:
5.0

MANAGER SEEMED HELPFUL AND UNDERSTANDING NOT SURE HOW MUCH HE CAN DO.

ROBERT P. 
Clasificación:
5.0

I had just moved all the way across the country, was super exhausted, and the staff made my return experience very quick and easy.

Ryan W. 
Clasificación:
5.0

The woman who helped me was super friendly and quick to get me unhooked and about my day. Well maintained and large lot to maneuver around. ¡Gracias!

Bridget S. 
Clasificación:
5.0

Brandon was outstanding

bill S. 
Clasificación:
5.0

Great check-in and return process

Troy B. 
Clasificación:
3.0

Both the cab and box part of the truck leaked.

KATRINA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danielle D. 
Clasificación:
5.0

professional, helpful and friendly

Phillip S. 
Clasificación:
5.0

Didn't even have to go in. The two working the Lot were great!! Fantastic experience!

Douglas M. 
Clasificación:
4.0

Area around building is really tight making it difficult for parking and maneuvering in and out. On line return wasn't easy to understand.

Cindy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas M. 
Clasificación:
4.0

Put some gas in the truck. The last 2 times that I rented a 26 footer truck, I was lucky to get to the gas station!!!!!!

DENNIS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randal W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Gina L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven B. 
Clasificación:
5.0

All good

DAVID G. 
Clasificación:
1.0

Had so many issues with pick up and return even with a few times I called customer service. I actually hope I do not have to rent from uhaul for awhile because that was very stressful

Jenifer W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Haleey S. 
Clasificación:
4.0

El cliente no dejó un comentario.

James C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ken K. 
Clasificación:
2.0

Clean but not well maintained. Windshield was cracked, engine and brakes sounded like the needed work, left with less than 1/4 tank of gas. Store was not prepared for the 5+ customers all trying to park and return trucks at the same time.

Tony G. 
Clasificación:
5.0

Nada

Jacob F. 
Clasificación:
3.0

El cliente no dejó un comentario.

RITA H. 
Clasificación:
4.0

I have rented 4 trucks due to moving. This last truck was the worst it shook when I got over 60mph.

Melinda H. 
Clasificación:
1.0

El cliente no dejó un comentario.

Spencer C. 
Clasificación:
5.0

Nada

Kevin D. 
Clasificación:
4.0

El cliente no dejó un comentario.

TYLOR L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Melissa O. 
Clasificación:
3.0

Charging an environmental charge of $1.00 seems incompatible with a company geared towards boasting the environment and sustainability. I would like a better explanation as to why you must charge customers an environmental fee. The way I see it is that it appears to be just one more dollar of profit in a company already making plenty of profit. I haven't looked at 2021 reports, but 2020 saw an increase in revenue of 5% over 2019. If we are to become more environmentally conscious and sustainable as a planet we need to care less about profit and social status and more about equality and science/STEM. And your $1.00 fee is contradictory to the need to be less capitalistically motivated. Please provide an explanation for your fee to b.lewis2344@gmail.com if you could.

brenden L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael K. 
Clasificación:
4.0

The lady assisted me was polite and professional however she was the only person staffing the store on a Saturday morning!

Brent K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Megan A. 
Clasificación:
4.0

They need more in store employees. That poor lady was running herself ragged trying to wait on 6 different groups of people. She did a great job but definitely too much for one person to handle with no help.

Jacqueline S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Maryann W. 
Clasificación:
4.0

The mobile check in didn't work and cost me 1 hr of valuable moving truck time. I had to go in and wait 25 mins in line to get my pre orders truck after trying for an hour on the app.

Jason M. 
Clasificación:
4.0

El cliente no dejó un comentario.

earnest S. 
Clasificación:
5.0

Friendly agent over the phone and in person. Easy pick up and return.

libby D. 
Clasificación:
1.0

Robbed us I put gas back to where it was and they robbed us of 60 bucks. Never using them again.

Jaden P. 
Clasificación:
3.0

Rented a 15 ft truck overnight drove it 110 miles they charged me almost 300 dollars ! Brought it back clean with 5/8 tank of b 6

Alan S. 
Clasificación:
5.0

The truck was new and very clean. Loved driving it. I left my phone in the truck and the lady I called after hours sent an email. I arrived at 7 am and the woman Debra helped me. She was very kind and helpful. I appreciate the service this location gave me I will definitely use this location again. Life savers!!!

Laura Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

bill S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cassie M. 
Clasificación:
5.0

I love U-Haul!

Brian C. 
Clasificación:
3.0

El cliente no dejó un comentario.

IRIS C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christina P. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS J. 
Clasificación:
4.0

Debra was very helpful, pleasant and on the ball. I admire her in her dedication to customer service. Keep her!

Lynne W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEROME P. 
Clasificación:
2.0

The gentleman seemed to lack understanding of what he was doing and not helpful with finding a drop off location.

Ryan V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian C. 
Clasificación:
3.0

Was told my rental wasn't there and didn't have another until I informed them that uhaul has a guarantee of rental or $50 then he decided to get up and go look for one. It was filthy not swept out but by this point I needed to get on the road. He was smoking nasty cigars while hooking it up and forgot to tighten it down even after I told him. Used for few hours and brought it back, kinda positive I'll go to another location next time.

Nicole S. 
Clasificación:
5.0

P thank you very much Kokomo U-Haul if I come back it will be directly to you

Jon B. 
Clasificación:
2.0

I reserved a 20' truck, after being redirected to that since the 17' were unavailablefor Kokomo. I confirmed my order was for 20'. I arrived for my pickup this morning and was told there were no 20' available, and I had to either choose 26' or 15'. The manager (didn't catch her name) who was working on my pickup told me that this happens often where the site allows trucks to be reserved that aren't available. She kept talking about how bad a day it was and was going to be. She gave me my keys and said the truck was in the lot facing the street but didnt offer to assist. I went to the only truck marked 15', but went back to the store because I've always had someone do a quick walk-through of the vehicle. I met Debra and she was extremely helpful, and realized I had been given keys to a different truck than what I was told to go to. She corrected the issue and was very pleasant to work with. She's been amazing on previous pickups as well. My biggest issue with the experience is being able to reserve a vehicle on U-Haul's website, then to be told the size I requested wasn't available, and that it is a common occurrence. What would have been a single trip turned into a double trip due to 15' being too small. I've driven 26' and didn't want to maneuver that large of a vehicle in small alleys.

Brian H. 
Clasificación:
3.0

Not real professional but I guess that comes from poor workforce pool now.

SALLY L.  |  First Impressions 
Clasificación:
5.0

Gracias

Mark Z.  |  Overall Experience 
Clasificación:
5.0

Need more space please let me know when a 5x7 or 5x10 becomes available.

Mark Z.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharon A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jody C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TAMIA A.  |  First Impressions 
Clasificación:
5.0

Longer access hours would definitely be preferred, but having the climate controlled storage is very important to me and my family and the location is convenient.

Dedric S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather M.  |  Overall Experience 
Clasificación:
5.0

Staff was friendly A+

Charles W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Bobbett C.  |  Overall Experience 
Clasificación:
4.0

Would have loved to have access 24/7.

CINDY S.  |  Overall Experience 
Clasificación:
5.0

Good space and easy closing of account

Trevor T.  |  Overall Experience 
Clasificación:
5.0

The employees are very nice and helpful!!!

CINDY S.  |  Overall Experience 
Clasificación:
5.0

A+. Friendly staff and highly recommended.

Paul M.  |  Overall Experience 
Clasificación:
5.0

¡Gracias!

TImothy D.  |  Overall Experience 
Clasificación:
5.0

they were very helpful and kind

ELAINE B.  |  Overall Experience 
Clasificación:
4.0

It would have been nice to have had access hours later into the evening a couple of nights a week.

John B.  |  Overall Experience 
Clasificación:
4.0

Great staff. Excellent service

Kimberly m.  |  Overall Experience 
Clasificación:
5.0

All ways use u haul you give me very good rates

John F.  |  Overall Experience 
Clasificación:
5.0

Great job.

CINDY S. | Reservación
Clasificación:
1.0

they didn't hold a unit for me they had Nothing available when I got there with my load. I had to rush around on a Saturday trying to find a storage unit to rent. U-Haul offered me NO compensation

Richard W. | Reservación
Clasificación:
5.0

Steve took care of all my business needs and was very helpful.

Charles F.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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