Comentarios de los clientes para U-Haul Moving & Storage of Kokomo

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Kokomo

Clasificación general:

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MICHAEL O.
Clasificación:

Add manpower to the Sunday morning shift. Only 2 people working and it took a very long time to get into the store. People were good, but not enough for the workload.

Don C.
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El cliente no dejó un comentario.

Justin H.
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Debra was on staff today and did an amazing job. She helped me get set up with a 15' truck and had me on my way in no time.

James M.
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El cliente no dejó un comentario.

Lisa S.
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I made a reservation for a 20' truck. However when I went to pick it up 3 days later they had reserved a 26' truck no 20' was available. My reservation was for 9 am. Only 2 employees were working and lines were starting to form while waiting. It took over a half hour to get finished. Then the truck itself looked like it had been through several accidents. It drove ok. Not alot of choices for truck rentals in the area.

Bryan G.
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El cliente no dejó un comentario.

ROBERTMARK R.
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I rent the U-Haul trucks to haul election equipment for the election process. I send delivery guys to pick up the trucks, they do not sign in online they need to see a real person. The service was very slow. When they get the trucks, the trucks only have a 1/2 to 1/4 of gas in them. I had they guys put gas in them. We returned the trucks with more that we left with, so I believe I should be given a credit. We rent trucks twice a year. I get 6 trucks for each election which is 12 trucks a year.

Doug L.
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El cliente no dejó un comentario.

MICHAEL E.
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All was swift and organized

Miranda T.
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Make sure all the equipment ordered goes in the truck. Had to backtrack for the utility dolly

Chris F.
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El cliente no dejó un comentario.

Michael M.
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The service agent Debra was excellent! Debra was professional, did a great job explaining the operation of the truck and was pleasant to work with! Thank You Debra!

Trent H.
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Had issues with computer on check in... took 1hr to get it done.. Check out was very fast. Debra did a great job!

LORI D.
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El cliente no dejó un comentario.

Gayle D.
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Debbie Miller at Kokomo location was excellent. Was extremely busy too long of wait, needed more staff.

Angela L.
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The truck was ready ahead of schedule and mobile pick up was super easy. I dropped the truck off early and Debra was huge help. She made things easy for me and I was done and on my way in less than 5 minutes. Thanks!

Bradley E.
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El cliente no dejó un comentario.

Bradley W.
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El cliente no dejó un comentario.

Michael M.
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El cliente no dejó un comentario.

Michael S.
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Upgrade your servers for your internet. Your servers make checking out rentals not only a long wait for customers but it's very stressful for your employees. Upgrade your servers and u haul would be number one.

Allen T.
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El cliente no dejó un comentario.

reshawn R.
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Debra was amazing. She was super friendly and did a great job!!

Joseph S.
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El cliente no dejó un comentario.

Robert S.
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One person working there upon arrival, checked in two and 4 other renters in front of me, the young man was knowledgeable and very courteous but NEEDS some help! In trying to reach UHAUL by phone it is a VERY POOR experience. Once a call is finally answered the staff tends to be very nice and knowledgeable - in 4 calls over a 6 day period, EVERY wait time for to speak with a rep was 25 - 40 minutes.

LACEY C.
Clasificación:

Give other employees access to cash drawer so customers paying with cash can be checked out quicker.

chuck L.
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El cliente no dejó un comentario.

Gordon G.
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El cliente no dejó un comentario.

Gregory B.
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El cliente no dejó un comentario.

Mark A.
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Items were not ready at rental pick up time. No appliance dolly, moving blankets not folded or even ready to be folded.

Neil R.
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Deb checked us out and did such an amazing job!! She was an absolute delight to work with!!

Connie N.
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El cliente no dejó un comentario.

John Z.
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El cliente no dejó un comentario.

Michael E.
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The truck was accommodating but had a rough ride on some highways

Allen T.
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El cliente no dejó un comentario.

Timothy R.
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It's a Uhaul in Kokomo Indiana, need i say more? Small town mindset, small town attitude, not the best service. Just to the point, didn't ask about my trip or move, nothing. Just like "Is everything here? Ok cool. Did you want a receipt? We'll email you one even if you don't get a printed one. Ok thanks have a good one." No personality, didn't feel valued as a customer at all.

Lori J.
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El cliente no dejó un comentario.

SEAN H.
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Acknowledge every customer while they are waiting for service.

Tabitha W.
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I got pulled over because the truck had no taillights. I had my children in the car. What if we'd been hit? First and LAST time I'll ever use this company to move again. I'd rather pay more in gas moving in a pickup truck. The location itself was fine. But I will never recommend it to anyone. Fact EVERYONE that asked me about it now knows what happened and aren't impressed.

MARK R.
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While Debra was very helpful and thorough, it appeared that she needed help.

william R.
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have more help on busy days . They where working none stop and still falling behind. stellar staff .

Timothy P.
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We were suppose to get our truck at 8:00 AM, but there was no truck available because two people had not returned theirs. Debra and Stephen did an excellent job of contacting those people and getting us a truck, which we finally did get at noon. We would suggest charging more than $20 for late fee (i.e. $100/day late) so that people are more likely to return their trucks on time.

Charles P.
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Just wanted to say Steve was very polite and helpful at your Kokomo IN. Store. 👍

charlotte W.
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El cliente no dejó un comentario.

terry S.
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Debbie was great she gave me fast and courteous service she was very polite. Wonderful to work with a great employee seemed like a fantastic asset to your company thank you very much

Robert B.
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They were very nice, and the truck was very clean.

BRIAN K.
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El cliente no dejó un comentario.

Justin C.
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I had several problems with the pick up of this order and several problems with the drop off created by the pick up location. The only helpful person was an employee named Scott. He was very polite calm and helped me deal with the situation even though it took two hours to actually be able to drop off the trailer after arriving at the drop off location.

Max S.
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El cliente no dejó un comentario.

Kyle O.
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The customer service was poor and lacking. The wait time to be helped was very long compared to other locations. The attendant would be helping a new customer then wander outside when returns came and just leave the new customer waiting. This happened multiple times while I was there, with multiple new customers already in line waiting. Then with customers waiting, the attendant went outside and was smoking. I would not recommend this location to anyone.

Keith L.
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El cliente no dejó un comentario.

kathy R.
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Courteous and professional!

Griffin M.
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Deb, Steve, Darrien, Matt, Kylun and Dannye was the best crew I've ever seen 10 outta 10

SANDRA EDITH S.
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Debra is a great and funny employee. She made our day.

Linda C.
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El cliente no dejó un comentario.

Rebecca E.
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Deborah was very friends and helpful. I will definitely be going back to this location for my next rental needs 😃

tammy C.
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El cliente no dejó un comentario.

Jill U.
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Debra was very accommodating and helpful! Easy return and drop off of truck and trailer!

Jennifer O.
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Very friendly involved staff. Very clean. Only concern was only one furniture appliance available that day and at least 4 was scheduled to go out. I'm the only one who could get one who ordered one that day. If I had not arrived first we would have been "out of luck" he said. Hmm. That's not right.. He informed me scheduling says they have more on hand then they really do.. That doesn't make things sound to dependable for me to be guaranteed I'll get one when I have to move again when my house finally gets done in Nov. Do I need to look else where for a moving truck with a dolly who will guarantee it will be there. No guessing about it???

Riley V.
Clasificación:

Debra helped me with my uhaul cargo van rental this morning (9/22). She was not only friendly, but knowledgeable about the company and it's products. She facilitated an awesome visit and I believe she deserves recognition for her excellent customer service skills!

Brittany V.
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Debra assisted us in our return. She was incredibly helpful and inviting.

Nicholas K.
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We received a truck that was leaking gas. It looks like they tried to fix it but it was very unsafe. It left gas all over our driveways. We were very disappointed they would allow someone to drive that unsafe of a truck. We did get roadside assistance and they towed the truckm

Khristopher M.
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El cliente no dejó un comentario.

Ilene K.
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El cliente no dejó un comentario.

Michael J.
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El cliente no dejó un comentario.

Melissa D.
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We were only given five and a half hours but still had to pay for all day. We wanted the whole 24 hours. I understand someone else needed the truck, but then don't make us pay for the whole day.

Jaci A.
Clasificación:

see comment above.

MICHAEL M.
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El cliente no dejó un comentario.

RYAN K.
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Fast, easy, very professional.. my only place I'll rent

Thomas B.
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El cliente no dejó un comentario.

Clinton P.
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El cliente no dejó un comentario.

Robert L.
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The guy that checked me out was great to deal with as was the guy who helped me when I returned the trailer. Very pleasant experience.

Charles W.
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Charged for 35 miles when I was right here in town,I made the onetime mistake of TRUSTING uhss as

Edna T.
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El cliente no dejó un comentario.

Lawrence B.
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El cliente no dejó un comentario.

ALISHA C.
Clasificación:

I am very pleased with this U-Haul location and the 2 people that work there. When I went to pick my trailer up, there was several people in front of me and I thought it was going to take forever but it didn't. There was a male (didn't get his name but Steve Miller was on my paperwork) worker that helped me and he was awesome and fast. Very friendly and answered any questions I had. Then when I returned the trailer, Debra got me checked out and I didn't even have to go into the store. She quickly got me unhooked and I was on my way. She was also very friendly and helpful! Thanks U-Haul!

Andrew F.
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Really nothing, the lady that went over the trailer pointed out all dings paint marks and scratches with me before we left, made sure i had the roadside assistance email/website and phone number, everyone was polite friendly and helpful

Heather G.
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El cliente no dejó un comentario.

James L.
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Appreciated Debbie and her willingness to be so friendly and personal. Moved two of my three children this year with your help! Love you all!

Alex B.
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Debra was awesome. Super sweet and walked me through everything.

chelsea M.
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Air freshners in the truck, the people before us clearly smoked in the truck and the smell was horrible

William B.
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El cliente no dejó un comentario.

JOSEPH T.
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El cliente no dejó un comentario.

Chris K.
Clasificación:

Kylun Scott was extremely helpful. This gentleman went above and beyond the call of duty to help us get out on the road. He deserves a raise for the outstanding work he did while we were there. Every time we come to the store, we are greeted with a smile.

Dena B.
Clasificación:

I returned a 26 ft truck today that is not safe to drive. The alignment is way off and the steering wheel is completely off-center. I reported this to the employee and was told they were aware. I would have like to have been informed prior to driving such a hazardous vehicle.

Wayne L.
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They were very easy to work with as a problem with an incorrect number arose. They worked it out and and sent me a receipt. I would highly recommend them.

LINDA C.
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El cliente no dejó un comentario.

caleb S.
Clasificación:

Hire more Debbie's. She is great

Alexandria J.
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El cliente no dejó un comentario.

Phillip P.
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El cliente no dejó un comentario.

Cynthia C.
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El cliente no dejó un comentario.

Sarah D.
Clasificación:

I brought the van back with more gas then when I received it the girl said I don't get compensation for that... Her customer service skills was not very good. She told me I should take a video of the truck before I pull off the lot. I don't even think she did what was required in her job description because the last time I used a van from there the lady was very plesent and did a walk around showed me how to use the van.. Explained what was required & everything I needed to do.. Ect...

Tom F.
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El cliente no dejó un comentario.

Patti P.
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Check engine light was on and truck ran super rough. Glad I was just moving across town!

Michelle Y.
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Was overcharged...had vehicle 7 days and was charged for 10. Plus millage.

Linda C.
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This was my first time renting a truck. Great experience. Staff was friendly and helpful. Would recommend this location. Trucks are clean and well maintained.

Linda W.
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El cliente no dejó un comentario.

austin C.
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Debra was amazing really helped me out with first time renting car dolly. She was very friendly and helpful my experience couldn't have been any better. Great customer service give her a raise !!

Morris C.
Clasificación:

Print a proper receipt with charges shown. What we have received from Uhaul so far does NOT Reflect the charge. Receipt says $0

Elizabeth K.
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El cliente no dejó un comentario.

Josh C.
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El cliente no dejó un comentario.

Charles W. | First Impressions |
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Staff was friendly A+

Bobbett C. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

CINDY S. | Overall Experience |
Clasificación:

Would have loved to have access 24/7.

Trevor T. | Overall Experience |
Clasificación:

Good space and easy closing of account

CINDY S. | Overall Experience |
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The employees are very nice and helpful!!!

Paul M. | Overall Experience |
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A+. Friendly staff and highly recommended.

TImothy D. | Overall Experience |
Clasificación:

Thank you!

ELAINE B. | Overall Experience |
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they were very helpful and kind

John B. | Overall Experience |
Clasificación:

It would have been nice to have had access hours later into the evening a couple of nights a week.

Kimberly m. | Overall Experience |
Clasificación:

Great staff. Excellent service

John F. | Overall Experience |
Clasificación:

All ways use u haul you give me very good rates

CINDY S. | Reservation |
Clasificación:

Great job.

Richard W. | Reservation |
Clasificación:

they didn't hold a unit for me they had Nothing available when I got there with my load. I had to rush around on a Saturday trying to find a storage unit to rent. U-Haul offered me NO compensation

Charles F. | Overall Experience |
Clasificación:

Steve took care of all my business needs and was very helpful.

No se han enviado comentarios para esta ubicación.

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