Comentarios de los clientes para U-Haul Moving & Storage of Kitchener

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Kitchener

Clasificación general:

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dave G.
Clasificación:

El cliente no dejó un comentario.

Kristen M.
Clasificación:

Well managed location. Great experience this time. Last time I was verified that my uhaul would be available on Sunday 8am and when I showed up it wasn't open till 9am. But I got my $50 reservation guarantee back which was good

BRIANS B.
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El cliente no dejó un comentario.

Nidhi H.
Clasificación:

Got charged with a late fee even thought I dropped off the keys before the drop-off time.

WILFREDO M.
Clasificación:

drop off after hours is to complicated for older people like me I saw the video demo and still hard to follow thank

donna B. | Overall Experience |
Clasificación:

My only issue is that I only used my storage units for a few day but still had to pay for the whole month. I don’t understand why my units were not prorated.

YASIN H.
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El cliente no dejó un comentario.

WILLIAMA H.
Clasificación:

El cliente no dejó un comentario.

RICHARD P.
Clasificación:

El cliente no dejó un comentario.

Nick A.
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El cliente no dejó un comentario.

RSCOTT N.
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El cliente no dejó un comentario.

ANDREW M.
Clasificación:

Uhaul is the way to go for moving stuff or dumping stuff. The trailers are very affordable.

ANTHONYDANIEL S.
Clasificación:

Will use again

BONNIE C.
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El cliente no dejó un comentario.

Joanne G. | Overall Experience |
Clasificación:

Thank you!!!

WILLIAMA S.
Clasificación:

Great service. Flexible and accommodating. I will continue to recomend

Marie-Pier F.
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El cliente no dejó un comentario.

Ryan S.
Clasificación:

El cliente no dejó un comentario.

NATHANDANIEL C.
Clasificación:

Maybe be spelling your customers name correctly and being much more clearer on deposit details over the phone and state no cash deposits on your aderversments... before they arrive all happy and eager to go at your store, would greatly improve things? Was not happy being left to discover that all planned out things have to suddenly change because of your no cash deposit policy. The effects to all of ones moving plans are how they become spoiled, were very inconvenient, frustrating and indeed time consuming. Secondly my having to depend on reluctant family members at moments notice, needing them to entrust me with their credit card info to me was a bit unnerving, completely embarrassing and slightly damaging to close relative relation ships. The choice I make to not hold a "major credit card" (even though my bank card says VISA and held more than any deposit should need on it) just to earn credit card companies free money, or legally steal my money... Is not something that I should be penalised by regection for. Harshly turning away a solid customer who is intended of doing only good business with people who are dependable, is not only stupid, but downright bias and completely unfare... especially when $400 was declined by your associate after being informed upon signage that my moving day was crushed and I am nothing but a P.O.S. only because I choose to not do business with creditors who are envolved with equafax. "They are not gods voice, often completely 100% wrong with only one sided accusations and are one thing that I despise more than anything". My rental history should be what I am judged upon in order for you people to trust me, without some fancy piece of plastic that anyone can obtain after every 7 years no matter what kind of people they are. You used to hold my cash until the well maintained, properly operated and respectably cleaned equipment was returned to you as planned and this complaint is ment to make someone out there aware that bad things are happening to good people, because of doing business with them... In hopes somethings might change for the better, aposed to things always getting worse. Kind regards, Nathan D Carr

CARL C.
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El cliente no dejó un comentario.

VINOTH S.
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El cliente no dejó un comentario.

Kinneth A.
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El cliente no dejó un comentario.

GENEVIEVEHELENIA B.
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El cliente no dejó un comentario.

JASONJAMES FABIO B.
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El cliente no dejó un comentario.

James H.
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El cliente no dejó un comentario.

DALEBRENT M.
Clasificación:

The mobile pickup feature was worse than useless. It said I had an outstanding item in my account and gave me a number to call. I was answered by someone in USA who said I had a large outstanding balance for a cargo van in Texas, where I've never been. They said they could not release the truck to me. The advice was to open an identity theft claim with police, which would have wasted my day when my family had to move. I finally just went inside the store and I was able to get my truck without any issues, so there is a Camada-US link that needs to be broken in U-Haul's backend database or something. U-Haul wasted my time and caused me undue anxiety, not a pleasant experience at all.

WILLIAMA S.
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El cliente no dejó un comentario.

mauvalee R.
Clasificación:

El cliente no dejó un comentario.

VISHVESHASHISHBH S.
Clasificación:

Thank you Parampreet Singh. You were very helpful.

Roberto Augusto P.
Clasificación:

I am very disappointed with this uhaul service because I made a reservation a 15' moving truck to use for 24 hours starting at Friday 30th at 5:30pm. When I arrived on U-Haul store the attendant said that I should to return the truck on Saturday 31th at 8am and not 5:30pm. I told him that my reservation was for 24 hours and he just said that that truck was reserved to another costumer on Saturday 31th at 8am and for this reason I had to return the truck at 8am. I am very disappointed. I had to move out on the overnight and I work on Saturday. U-haul just doesn't care about the costumer. They want only to make money. I do not recommend this service to anyone.

VANESSAC P.
Clasificación:

Friendly, fast and efficient. Great experience!!

JOYELAINE W.
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Make sure bathroom is clean, make sure equipment doesn't give cause to question whether or not it will make it! Very poor wheel alignment and ride handling ! Scary bad truck!

Ryan D.
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Your store manager was very rude to me and I accidentally filled the vehicle I rented from half to full and I wasn't supposed to. I spent 50 dollars of my own money doing so and she said she couldn't credit me back which I thought was not very proper since this was an honest mistake I made. The vehicle was given to me at half full and I thought you always return them with a full tank of gas. She did not explain this very well and she is your store manager at your Charles and Victoria location in Kitchener Ontario. She could of even gave me a credit for next time or a store credit. I will be getting a hold of customer service with your corporate headquarters and I will not be using uhaul'S services in the future. This is not how you treat a paying customer and my mom was also there with me to see it first hand. Thank you for your time.

WILLIAMA S.
Clasificación:

Spectacular experience!

JOVAN M.
Clasificación:

My contract said 150 miles included in the base fee and when I returned the van they claimed it was 150 kilometers and of course they charged me mileage fees. This was at the Charles St. location in Kitchener, Ontario. When I said I wanted to talk to a manager, the lady said call the company...its not my problem.

J-CAMERON P.
Clasificación:

Great Uhaul location

JOHNG H.
Clasificación:

Nothing every thing was great. Too bad they don't give discounts to repeat customers.

Mark K.
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El cliente no dejó un comentario.

CATHERINEM M.
Clasificación:

I have been so impressed each time I've rented. So clean, so organized.

DORUCATALIN C.
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El cliente no dejó un comentario.

BRUNO J.
Clasificación:

The Charles st. location was great and solved my problem. THE 585 COLBY LOCATION IN WATERLOO HAD A TERRIBLE SERVICE. I MADE MY RESERVATION FOR A 20'TRUCK THERE 2 WEEKS IN ADVANCE AND WHEN I GOT THERE FOR PICK UP, THERE WAS NO TRUCK AVAILABLE. THE 2 EMPLOYEES IN THERE (OCT 24th MORNING) LIED TO ME AND SAID MY RESERVATION HAD CHANGED AN MY TRUCK WAS AT THE CHARLES ST LOCATION. THE TRUCK WAS NOT THERE.

WADES B.
Clasificación:

Website is a minefield of overselling. Also, fill to full is more preferred than fill to half at return. Storefront of blankets and cart locked inside truck occupied critical space we needed for use. Had I known this was going to be pushed on us to have to manage this, I never would have rented from Uhaul. Very dumb idea.

Haluk B.
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El cliente no dejó un comentario.

Raymond R.
Clasificación:

I find your web site extremely annoying to use. Your technique of making me go through multiple pages of you trying to to upsell me on all kinds of stuff I have no interest in is confusing and a waste of my time. I understand your need to upsell but as it is now, this is enough to make me go elsewhere for my rentals. Also, the process of confirming the order is unclear and broken in spots. Fix it.

Ian Y.
Clasificación:

The Charles Street location in Kitchener is professional and honest. I always try to use this particular location when doing a move.

Cosmin B.
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El cliente no dejó un comentario.

WILLIAM H.
Clasificación:

the reservation, pick-up and drop-off process went very well and very quick & simple. Only suggestion is that you, as the renter, prepare beforehand a close to accurate travel amount (mileage & time) as this is charged beforehand to your credit card.

ADRIANO L.
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El cliente no dejó un comentario.

PENNYL S.
Clasificación:

El cliente no dejó un comentario.

MICHAELWILLIAM M.
Clasificación:

-Communicate with customers. -Provide a spot for customers to park while using rental. -Ensure truck gas tank is full of gas when customer picks up truck and have customer return it full.

Mark G.
Clasificación:

Tight area where they wanted me to put the trailer. The employee offered no signaling or direction to how far back to go when he was standing right there. When you are backing a trailer up to a building and you cannot back straight (jackknife) in it is very difficult to see where the end of your trailer. Luckily, I stopped in time not to hit the guardrail. They should be more helpful in that regard.

WILLIAME L.
Clasificación:

Great experience.

KATHERYN SUSANNE S.
Clasificación:

The rates per KM is ridiculous. I paid 171$ for the truck for less than 4 hours. I would not rent another uhaul truck again. Be more reasonable with pricing. Also, when I called customer service to report a lost item the next day at 7am, it was never communicated to the actual location that i rented the truck from and in turn, the truck was rented out that morning, so my phone wasn't found. Big shocker :-/

MARKPHILLIP R.
Clasificación:

Completely satisfactory experience!

David K.
Clasificación:

Staff was extremely slow coming out to return the equipment to the point I used the online return tool. Also the camera didn't work in the online app when trying to take a picture of the dirty interior of the truck so I had to skip the step and clean it myself. Overall I was not impressed with my service.

MAHTAB S.
Clasificación:

Excellent customer service and empathy

DWAYNEROBERT L.
Clasificación:

Have more Polite staff and better customer relations

JERRYD E.
Clasificación:

The trailer that I rented needs some maintenance on the tail gate pins.

Barry M.
Clasificación:

El cliente no dejó un comentario.

SAMUEL M.
Clasificación:

Conflicting fuel readings. Staff were quick to make necessary adjustment. Very acomodating. Would easily recomend.

Stephen F.
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El cliente no dejó un comentario.

Sendhil A.
Clasificación:

The kep drop off was difficult to find as it was just an entry slot at a unload/load door instead of the red box usually situated in these locations (as was shown in an image in the uhaul website after online equipment return).

Colleen M.
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El cliente no dejó un comentario.

Susan K.
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El cliente no dejó un comentario.

CHRISTINEANNETTE C.
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El cliente no dejó un comentario.

AMANJOTSINGH G.
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El cliente no dejó un comentario.

KATHARINEM L B.
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El cliente no dejó un comentario.

THERESAM H.
Clasificación:

I required a moving truck on short notice and was accommodated quite nicely. Staff was friendly, pricing was accurately represented and pick up and dropped off was easy and uncomplicated.

ROGER F M.
Clasificación:

El cliente no dejó un comentario.

CAROLINAIVETTE S.
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El cliente no dejó un comentario.

Milisav R.
Clasificación:

El cliente no dejó un comentario.

Talia R.
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El cliente no dejó un comentario.

Cheritty S.
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El cliente no dejó un comentario.

MARITTAP J.
Clasificación:

Used this location 3 times between Aug to Oct 2020 & very friendly good service. Little thing on my 3rd reservation, for a new Van driver, the water spots on both side mirrors made it very hard to see ( I had to wipe them down) cause you pretty much need to use them since cannot use rear view mirror to see the back of the van. I would definately use this location again & no other. They made it easy & convenient. Great job!!

BISMIN T.
Clasificación:

El cliente no dejó un comentario.

STEVE K.
Clasificación:

Everything was great, except When I asked if I could park and leave my car since I'm renting a truck, One of the reps asked me to go across the street to park at manulife's parking lot when there was plenty of room in U-haul's lot. I drove there only to come back because I had to pay for parking.

Jamie C.
Clasificación:

Everything went as smoothly as it possibly could! I reserved online on a Saturday night and my truck was ready for pickup Sunday morning. Pickup and drop-off were a breeze, and the staff were friendly and helpful!

HARWINDERSINGH G.
Clasificación:

Gentleman with Turban did walk around inspection has greater customer service skills.. Special Thanks for him

CLAUS G.
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El cliente no dejó un comentario.

JOHN V C.
Clasificación:

They kept my “drivers licence”by mistake when I rented the truck. They didn't call me to say that they still had it. I needed it to buy furniture at the Brick this weekend . My personal life is now “strained” & we have 2 rooms without furniture. Why wouldn't they call me or note it when I returned the keys the same day????????

RAYMONDCLARE H.
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El cliente no dejó un comentario.

ALANM G.
Clasificación:

El cliente no dejó un comentario.

MARKC W.
Clasificación:

Overall great location however U-Haul booking process sucks, When you book online and enter in all your info , why do you have to do it again when you pickup trailer, very slow process

SIMONARIE B.
Clasificación:

nothing, this location was great!

WILLIAMA A.
Clasificación:

No improvement necessary! Everything was done professionally. I have already passed your name on to some friends that will require a truck soon.

MEQUANENTENDAL L.
Clasificación:

El cliente no dejó un comentario.

Catherine M.
Clasificación:

El cliente no dejó un comentario.

ASHLEYM S.
Clasificación:

I've regularly used this uhaul location and they're top notch! Friendly and quick... all the staff are fantastic, and I love that there is a woman in charge! She's been there for quite a while and I always know that she'll make sure things run smoothly. The two young men who helped me on Oct 1 were also super friendly and polite. Thanks, folks!

NATHANIELEDWARDA S.
Clasificación:

Helped me out in a time of need. Very grateful thank you.

AHMED A.
Clasificación:

El cliente no dejó un comentario.

JOHANNALEIGHJANE S.
Clasificación:

El cliente no dejó un comentario.

ALLANAB S.
Clasificación:

it is actually not the location you should be asking about - it is the service! After speaking to 4 people on the phone my reservation was completely incorrect when i arrived to pick up the vehicle. it was for the wrong day and time and had me only going one way. And the amount I was quoted was not honored. It also took over an hour to process. As well the van would not start in the middle of Toronto 3 times so we had to leave it running to ensure I could get home. The engine light was on. I would absolutely NOT recommend you to anyone.

Frank L.
Clasificación:

El cliente no dejó un comentario.

RICHAR M.
Clasificación:

Revisar la opción de parqueadero para vehículo de cliente.

Melissa L.
Clasificación:

Everything went just as expected.

Alvaro O.
Clasificación:

El cliente no dejó un comentario.

asif M.
Clasificación:

El cliente no dejó un comentario.

OCTAVIO S.
Clasificación:

El cliente no dejó un comentario.

David M.
Clasificación:

El cliente no dejó un comentario.

ZOREDBIN A.
Clasificación:

Maybe more signs outside property to tell you how to enter facility. good experience otherwise

Crystal B.
Clasificación:

El cliente no dejó un comentario.

HECTOR T.
Clasificación:

Great availability of vehicles and equipment at this location. Customer satisfaction oriented people at the front desk. Highly recommended.

geoffrey b. | Overall Experience |
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El cliente no dejó un comentario.

monica s. | Overall Experience |
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El cliente no dejó un comentario.

Dylan S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Manish D. | Overall Experience |
Clasificación:

Manager here is very kind hearted person. She understands customer needs and goes beyond to help. Thank you Hedeel Hasan for your help. Highly recommended.

DIANE A. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Jayne K. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Heather N. | Overall Experience |
Clasificación:

So much money time/energy wasted when moved items to storage unit. Such narrow hallways, couch wouldn't fit. . Told go to other locarion No appoligies or discount.

emily l. | Overall Experience |
Clasificación:

Jason and Adele did a great job of making sure I was taken care of, and not overcharged for anything.

Amanda N. | Overall Experience |
Clasificación:

Price is high

Carl B. | Overall Experience |
Clasificación:

The staff was always friendly and more than accommodating at all times.

freddy M. | Overall Experience |
Clasificación:

I thank you Uhaul, For good Services you have.

Melissa K. | First Impressions |
Clasificación:

Rented me a truck locked shut w padlock, w/o giving me key, which i discovered when office was closed. Customer service# basically told me it was my problem/ expense bc no roadside assistance upgrade

Dylan M. | Overall Experience |
Clasificación:

1st floor should mean..pull up and unload.. not carry all your belongings up a large flight of stairs. Callng the 1st floor "ground floor" doesn't make up for the misleading experience.

ken b. | Overall Experience |
Clasificación:

The staff was rude and disscranteive towareds me for no reason at all they told me i had to move and was only allowed to enter my unit to move out

MARTIN S. | Overall Experience |
Clasificación:

thank you U Haul. Always there when needed.

Erin B. | Overall Experience |
Clasificación:

You guys were amazing. So kind and understanding during a really tough time for me. I appreciate it very, very much. Thank you!

augustine w. | Overall Experience |
Clasificación:

Exceptional service

WILLIAM L. | Overall Experience |
Clasificación:

Great spot, but sometimes it’s hard to get a hold of staff at the front desk

sheila a. | Overall Experience |
Clasificación:

Pulling the U haul truck in and out of the storage area was difficult due to the location of the building. Stairs as opposed to a ramp were also not wonderful. Other than that, good!

Ken B. | Reservation |
Clasificación:

All in all great

David V. | Overall Experience |
Clasificación:

The U-box worked well, staff were great, The only improvement I could suggest would be faster computers

dennis a. | Overall Experience |
Clasificación:

Best service ever. great job guys.

Alexander C. | Overall Experience |
Clasificación:

Staff were overwhelmed with customers. Need more staff at this location!

Anna V. | Overall Experience |
Clasificación:

My U-Boxes from the States were waiting in the front bottom row inside their warehouse. We were able to back in a large truck so movers had easy access. Very satisfied with the whole U-Box experience!

Wei Yu W. | Reservation |
Clasificación:

Helpful and fast check in.

JUDITH W. | Overall Experience |
Clasificación:

The staff are not helpful what so ever, their prices are horrible and they like to double charge your then argue with you when you call to address The matter very disappointed

augustine w. | Overall Experience |
Clasificación:

Great staff

sara n. | Overall Experience |
Clasificación:

Nice place

Christine W. | Overall Experience |
Clasificación:

I confirmed with an associate from Headquarters that I was to pick up my U-Box June 5 at 6pm. I arrived and the associate Paul refused to serve me without valid cause, confirmed by other staff. Awful.

ronald h. | Overall Experience |
Clasificación:

Great short term storage.

William Andrew B. | Overall Experience |
Clasificación:

Good experience, friendly staff, willing to help and more

natalie d. | Overall Experience |
Clasificación:

Staff were often rude and very unhelpful in tracking down my personal belongings

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