My past experiences were much better than my recent ones the staff is rude and difficult to work with they have no consideration for the customers. Their attitudes are poor. I will never use uhaul again. The facility is dirty doesnt get cleaned the ceiling leaks and still has not been repaired. The staff could care less about the customers or their concerns.Ariel C. | Overall Experience
Customer Reviews for U-Haul Moving & Storage of Kino Park Sports Complex
U-Haul Truck Share 24/7© Location
Tucson, AZ 85713
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Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
I am handicapped and had to disconnect my 5 x 8 trailer by myself and have it ready and then I had to find an employee to tell him to please check my unit in and print out a copy for meRICK C. | First Impressions
I am handicapped and received absolutely zero attention when I came to return my 5 x 8 trailer I disconnected it and told the employee that was walking around to please check my trailer in and print out a copy for me.RICK C. | Overall Experience
I moved my items out of my storage unit almost a year ago. I handled everything accordingly on my end, notified you guys of me moving my items out. I've been getting emails for months offering a settlement so I don't loose my things but there is no settlement to be had there's is nothing in the storage unit. As I stated earlier you guys were notified almost a year ago I was moving my items out. I've called to talk to someone in regards to this but have gotten nowhere. Of course you guys have emailed me "a final time" before I loose my items which again there's been nothing in that unit for almost a year. I suggest you guys keep tabs on your records and maybe this wouldn't be an issue and I wouldn't have been wrongfully harassed over payments that are not due to you guys. Ever person I spoke to in your company could clearly see in my records I notified you guys in January I was moving everything out. But yet no one could actually assist me in getting this resolved. After this experience I will not be using any services your company offers.Semra G. | Overall Experience
Getting ahold of someone who knows what they're doing and can make a decision is difficult. Manager Jarrett has been supposed to call me back re a purchase promised to be there on Friday and will not meet our requirementsRobin Y. | Overall Experience
El cliente no dejó un comentario.Evangelina H. | Overall Experience
El cliente no dejó un comentario.Aaron C. | Overall Experience
El cliente no dejó un comentario.OSCAR O. | Overall Experience
Everything was great. If the staff can smile more be great.connie r. | First Impressions
Thank you for your service it was very good ☺️FRANCISCA P. | Overall Experience
cost is way to high and the price increases are too much to fastwest w. | Overall Experience
I was promised one month free rental with the rental of U-Haul. I was told after the fact that I couldn't get that because of capacity. I then moved my stuff and was told by a different U-Haul location that I should have gotten the free month regardless.NATHAN F. | Overall Experience
El cliente no dejó un comentario.Sahar W. | First Impressions
El cliente no dejó un comentario.Brenda H. | Overall Experience
El cliente no dejó un comentario.Robert P. | Overall Experience
El cliente no dejó un comentario.Brandon G. | Overall Experience
El cliente no dejó un comentario.Andrew V. | Overall Experience
El cliente no dejó un comentario.Sandra C. | Overall Experience
Facility @Bravo Park/ Benson Hwy near Park Ave is in a convenient location 4me. All the staff are very helpful & friendly. Best storage experience i've had so far. Am renting 2 units now & will continue to use 4any future needs... ️ Peace-out 濾Dina B. | First Impressions
El cliente no dejó un comentario.josie S. | Overall Experience
Need more flatbed dolly for loading and unloading. Most were mattress Dolly's and are harder to use.DESIREE R. | Overall Experience
El cliente no dejó un comentario.Luis V. | Overall Experience
All was good. Elevator was somewhat noisy and scary at first, but it was immediately fixed and maintained. Gracias.gloria z. | Overall Experience
El cliente no dejó un comentario.Alessandro M. | Overall Experience
This was a terrible experience, we had to drive back and forth a couple times because the guy kept assigning us units that weren't available. ALSO!! Our reservation was for a completely different UHAUL facility. The first facility didn't tell us that they don't accept the offer (that we already had a reservation for) until after they took all of my information. Long story short... We wasted a lot of gas money, mileage, and time trying to get this cleared up. At least a whole extra day.SARAH S. | First Impressions
El cliente no dejó un comentario.WAYNE K. | Overall Experience
El cliente no dejó un comentario.Aida N. | Overall Experience
Unbelievably poor service. Had to run back and forth between the main office and storage location (0.2 miles) multiple times. Unable to reach anyone on the phone. Did not activate my gate card, could not enter storage area by moving truck or on foot. Could not get into the storage building. Staff unable to help. Spent over 3 hours waiting for someone else to open the gate.AUDREY W. | First Impressions
I was very happy with having my thing's stored there cause I lived in Utah for awhile and still paid for storage and never had a problemTeja Y. | Overall Experience
The staff was more than helpful the manager was training someone and was doing an excellent job. They were accommodating. The only one complained that I have is not about the staff or the facility however I thought I had 24-hour access and I work graveyard so when I went to drop stuff off last night at 1:00 in the morning I was denied accessLara E. | First Impressions
The previous manager Jason locked me out of my storage for 2 months when I was finally able to get in it I noticed I have several items that were missing. He was a horrible manager and a even worse as a person. The new manager was very helpful even though he could not get me into my storage. Locks had to be changed because of what the previous manager did and that's when I discovered my items were missing. Overall until this experience I have had no problems with U-Haul.harriet l. | First Impressions
El cliente no dejó un comentario.Helen B. | First Impressions
FrustratingDonald C. | Overall Experience
Staff was poor because there is none!! On moving day or entry card stopped working! I called 3 times trying to reach help, total wait time was 1 1/2 hour. Someone said they would call the nearest uhaul and go help. NO HELP CAME! He and movers got in following someone. He had a 45 minute wait getting out!! We payed a mover $135 an hour. So our current storage is with another company!!Linda M. | Overall Experience
El cliente no dejó un comentario.STEVE Z. | Overall Experience
Storage was dirty and I had to get a broom to sweep it out myself but they expected it clean when I moved out. Also GM at the Kino sports UHAUL changed the entrance protocol to CARD use only No Pin without notifying me so I was locked out of my storage one weekend because when I went to ask why I couldn't get in with my pin they were closed. Don't go here because they're so unprofessional and don't bother to try and help u fix the problemMelissa L. | Overall Experience
Most everything is good, having a forklift would be great. Staff are nice but sometimes not there as they seem shortstaffed at times. Otherwise is't all good.RONALD K. | First Impressions
Very easy and convenient process!Otis C. | Online Move In
Besides the prices going up for non climate storage was a bit priceyTamyca W. | Overall Experience
Absolutely terrible experience. Waited in showroom for 15 minutes while two employees worked on a phone order. Neither acknowledged my presence. Reserved unit was unavailable. No explanation was given, no sorry for the inconvenience. Was told there were no unit at all until pressed about the second reservation. Was told they could not do the free month for renting a uhaul truck. Was told my lock was not acceptable for security reasons but they had no locks for sale. The employee, Fernando loss did not seem to care at all. Overall a terrible experienceDavid H. | First Impressions
I never recieved a. LockJose G. | First Impressions
El cliente no dejó un comentario.aymi r. | Overall Experience
how about not just fuck people over during a pandemic and do stupid shit like what your associates pulledTravis R.
People at the Benson Hwy facility were great.Scott G. | First Impressions
Bathroom dirty, no toilet paper on 03/12/21. Due to flooring company delaying my move for several weeks by bringing the wrong floor twice I couldn't move out until 03/13/21. I was paid up through 03/12/21. I went to office on 03/12/21 to ask for a little extension and even agreed to pay for another week. I had movers coming the next morning and was out by 11 am on the 13th. The clerk on the 12th was less than sympathetic, borderline rude and passive aggressive at which point I got mad too. I literally had to pay for AN ENTIRE MONTH FOR 11 HOURS OF STORAGE USE!! Ridiculous!!!Leigh Ann C. | Overall Experience
My storage container was robbed and all of my belongings were stolen and none of the cameras inside of the building were running so there was nothing that I could do except take a hit and the staff at U-Haul including online and filing a claim or not helpful at all whatsoever. Most likely and inside job so now I have to hire a lawyer and a detective. Super sad I wish they were much more helpful and don't believe anything that they say about security.Jesse L. | Overall Experience
Thank you for being there.Alexander B. | First Impressions
El cliente no dejó un comentario.PATRICK S. | Overall Experience
El cliente no dejó un comentario.Edward H. | Overall Experience
Customer service agent Qushawn was an amazing help to me while I was moving and did not feel well that day.Tamara N. | Online Move In
El cliente no dejó un comentario.Luke S. | Online Move In
It takes forever to try to call someone on the phone. it is faster to drive to the location than to get someone to answer. Some of the help was great, others didn,t listen concerning billing.BRUCE F. | Overall Experience
El cliente no dejó un comentario.John H. | Overall Experience
El cliente no dejó un comentario.JOSE P. | Overall Experience
Excellent customer service and clean facilityEnrique V. | Overall Experience
I have used this facility for several years. I find your staff to be courteous, professional and friendly. I don't believe that they could do a better job :)kathy j. | First Impressions
El cliente no dejó un comentario.Patricia M. | Overall Experience
El cliente no dejó un comentario.Travis F. | First Impressions
thanksAnthony D. | Online Move In
I was lied to. I was asked by Uhaul if I was aware that I qualify for 1 month free storage. When I got to the storage unit they said they can't give us the 1 month free storage. They couldn't honor it the gentleman said they are almost at full capacity. I was so upset and HAD to pay for the storage unit $144.29 I'm not from Tuscon as we just moved and I couldn't drive around to find a cheaper storage unit. I needed to get my truck unloaded and returned back. I will never ever rent from Uhaul again. Also when I first reserved the truck I had to drive almost 2 hours to Soda Springs, Idaho to get it. Plus the other trailer I reserved wasn't at the store in Pocatello so I just canceled that trailer. You need to let people know that they will need to possibly travel to get their truck and also about the storage unit..I have been told by several people that they have been offered 1 month free storage unit only to have to pay for it.Millicent Suzi C. | First Impressions
El cliente no dejó un comentario.TANIA M. | First Impressions
I have always received excellent service from U-haul managers and staff.ORVILLE N. | Overall Experience
A very good moving experience and the staff was great.Thomas C. | First Impressions
El cliente no dejó un comentario.JACIEL N. | First Impressions
El cliente no dejó un comentario.VIRGINIA S. | First Impressions
I was very glad to choose this uhaul facility. It was very easy to get my stuff in. The elevator and the little carts were super nice to have which made my move easier into the facility. I liked how well lit it was. I liked how secure everything was. It was very seamless and my movers made it easier too. I thought it was super cool my unit was underground which you wouldn't think of just looking at it.Karen S. | First Impressions
El cliente no dejó un comentario.Robin Y. | First Impressions
I had to go into the store a few times yesterday. The morning staff was wonderful. They were very helpful. Later when I returned to check out my equipment the staff member was a bit rude and not as helpful. I believe he was new and may have been frustrated but I left feeling as though I was not assisted and had to eventually call the main number for assistance.JOAN M. | First Impressions
Jarrett was very kind, caring, patient, and pleasant with me. I came in from out of town; short on time to combine 2 storage units, and ran into a few delays. I was feeling overwhelmed not to mention tired and hungry and Jarrett took his time, kept calmed and was able to fix everything. I was able to walk away with my mind at peace and relief. Thank you Jarrett for knowing the importance of customer service!Geraldine G. | First Impressions
El cliente no dejó un comentario.JENNIFER R. | First Impressions
El cliente no dejó un comentario.DESIREE R. | First Impressions
El cliente no dejó un comentario.annie E.
The place was permanently closed and a hold was still put on my card. I did the app check in and by the time I noticed they were closed it changed my card. The other place charged my card as well so now there is two 45 holds on my bank. It sucks.Sabrina A.
Great prices and great employee to have around helping people. From the time i came in to the time i left she was very friendly and helpful.Jesus M. | First Impressions
very helpful employee, useful storage unit, will recommendRobert C. | First Impressions
El cliente no dejó un comentario.Norma V.
ExpensiveRobert G. | First Impressions
El cliente no dejó un comentario.aymi r. | First Impressions
El cliente no dejó un comentario.Victoria L.
El cliente no dejó un comentario.WALTER B.
Very kind and courteous took the street door storage. Thanks for your servicesVONDA F. | First Impressions
I was charged for damage, which was already there and I documented before I rented the vehicle. The charge is still on my credit card and I am going to have to call the location again to remove the charge.James H.
awasome servicesSantiago A.
El cliente no dejó un comentario.Suziq T.
Your personal at this location did a great job. GraciasRichard E.
Excellent customer service and assistance.Parivash S.
El cliente no dejó un comentario.michelie L.
El cliente no dejó un comentario.Ramon G.
adjust brakes on vehicles better and DISABLE ALL THE COMPUTER SHIT!Gerald M.
After I was treated like crap from a guy named Greg today. I will never use Uhaul again. The sooner I get my storage unit cleared out I will be happy and treat Uhaul like an ex girlfriend.Connor B.
El cliente no dejó un comentario.JARRYD K.
No comment.Jesus B.
Extraordinario servicio al clientephilip K.
El cliente no dejó un comentario.Joshua O.
El cliente no dejó un comentario.Anthony C.
El cliente no dejó un comentario.Nicholas W.
Had a 630pm reseration. Called saying i was running late. Arrived at 640pm. You close at 7pm. Employee Outside with the door locked. Said he couldnt help me because your computer system "started acting wierd around closing". Exposed me to 2nd hand smoke. Entire facility reeked of cigarrettes and Lysol. Had to wait outside due to health issues. Call center where i made reservation was rude. Did not answer direct questions. Wanted a credit card on file before she would even tell me what she had available. Did not tell me about a 100 deposit due at pickup or mandatory insurance. Tried to sneak it into paperwork. Still has not refunded deposit. My advertised one way rental for 89 dollars in reality cost $270 plus fuel. No would not recommend uhaul. Rude. Lie to customers. Dont want to work. Go somewhere else.Martha C.
Everything was awesome thank you so much we will be backRebecca P.
Doug the attendant was super helpful and very pleasant. I was done with my paperwork in about 10min. I was able to unload and be on my way in no time at all.Virginia F. | First Impressions
I returned my rental about an hour before location opened. When I returned the vehicle there was no clear signage as to where to park the truck. I parked it in a spot by the door. When I returned the vehicle it was in the same condition that i recieved it. Now while i am at work i get an email that an unknown person dropped off the vehicle and there is an accident that supposedly took place that left a hole in the roof close to the cab of the truck. There was no hole in the vehicle. There was no accident. Now I'm being charged over $400 for something that did not happen. I have one of the movers that helped me willing to state there was no accident and the truck was in the same condition it was rented to me. I will not be paying for something I did not do. I have used Ubayl for all my moves for over 20 years and have never had an accident nor returned the truck in any other condition than what it was given to me in.unfortunately if thia is not resolved and this charge removed from me I will never use uhaul again.Dawn B.
You guys charged us for something we didn't do and that's not okjessie D.
El cliente no dejó un comentario.Nicholas W.
they were very helpful!Vicki R. | First Impressions
The people at this location are friendly, welcoming and helpful. A very nice experience.Carrie R.
El cliente no dejó un comentario.Jeff H.
Quick and easy! The attendant answered all of my questions and was very polite.Carmen C. | First Impressions
El cliente no dejó un comentario.Kaitlyn G.
El cliente no dejó un comentario.Kyle S.
Declare the full price in the quote from the Customer Service Center, including insurance and tax.Steve B.
Everything was excellent. There is nothing at this time to improve on. Thank you for your service.Brenda H.
The staff at this location was extremely helpful and very friendly. I wouldn't hesitate to rent from this location again if the need arises.John B.
Great customer service, very welcoming environment. Will definitely return if ever we need to. Thanks for all you do... keep up the great service.maricela S.
I love this location. All locations I've visited over the last 2 months were wonderful, except Ajo & 6th I believe. Ajo for sure, but they accommodated me to a certain degree for the inconvenienceVictoria B.
It smells so wonderful in this facility. The staff is amazing and friendly. Everyone was respectful, clean, professional. It has been my go to Uhaul for 3 days.Victoria B.
Nothing. The service was excellent and very friendly.Abraham L.
El cliente no dejó un comentario.bill D.
El cliente no dejó un comentario.Anel F.
Definitely a five star experience!Brian C.
Good serviceBob Dorothy B.
El cliente no dejó un comentario.Megan H.
They took that truck off the market until repairs can be done.Rachel A.
El cliente no dejó un comentario.JESUS M.
Personnel made it quick and easy..Bruce I. | First Impressions
El cliente no dejó un comentario.HAWKEYE R.
The service arriving and leaving was very slow. I used debit so I was charged a $100 deposit. My ending fees were $72 and I still haven't received the credit.Benjamin P.
Very friendly staff and very nice and clean location.Jeff R.
Greg was efficient and informative. I appreciated how quickly the rental took place.elizabeth k. | First Impressions
El cliente no dejó un comentario.Stephen B.
Your customer care was spectacular, respectful and caring would strongly recommend your u-haul locationLeticia G.
El cliente no dejó un comentario.Marla E.
El cliente no dejó un comentario.Steven G.
Nothing excellent customer serviceNormando R.
El cliente no dejó un comentario.Elizabeth M.
The employees were kind courteous and you can tell they were experienced. I will continue to rent from this particular locationMelissa R.
I just want to thanks Jaime Ramirez. Very professional and kind person. She was very helpful person that went above and beyond.german P.
The customer assistance was the best i have had in a very long time this employee should get a raise. Graciastheresa G.
Greg was an excellent representative. He was very knowledgeable and made sure we had everything we needed to make our move go smooth. We highly recommend this company because of the great customer service!Greg J.
Too expensive for such a small truck.Jonathan B.
Very nice and polite service.mayela N.
El cliente no dejó un comentario.Roy V.
I left a note to management regarding your vehicle. The 10 ft rental was very poor. I believe it was in an accident. The drivers door is unsafe, your wipers did not work well (on monsoon season and we drove in the rain), your haul box is definitely damaged and makes too much noise, very unpleasant to hear that noise. And your transmission on that particular car seems bad. I will never rent there again. Also, I personally asked if when I returned my rental, should I leave the keys in the car and lock it, to which I was told "yes" twice. I couldnt believe we had a call at 6:50 in the AM on a Saturday to question why the keys were inside. Your office told me it would be my responsibility to pay a locksmith. Word of advice: get yourself copies of the keys for all the vechiles and keep them in a safe place. You are a rental place. My husband had to go get your door open. Have you ever thought of having a slim jim at your office? I'd gladly speak to any manager wanting a copy of the video I took of everything I just stated. I am civilized... Yesenia Cervantesyesenia C.
El cliente no dejó un comentario.LYNETTE M.
El cliente no dejó un comentario.Gianna O.
The young lady who processed my transaction provided excellent service.JOHN K.
El cliente no dejó un comentario.ELIZABETH T.
El cliente no dejó un comentario.JOHN W.
I had a great experience the truck was great very clean and the staff were very friendly and helpfulTimothy N.
Melinda was amazing so helpful and understanding. She made my experience a happy one. I can't say enough about how professional she is. Thanks againCRAIG B.
Friendly and helpful folks in the office and excellent equipment. Highly satisfied. Thanks!Bill S.
I really don't think improvement is necessary at this time, personnel was very polite and knowledgeable of their job.ROSIE N.
The ladies that helped me check the truck in were AWESOME! Friendly and funny too. Place looked clean and professionally ran! GraciasRobert B.
The staff was friendly and very helpfulGilbert A.
all was goodJAKE H.
El cliente no dejó un comentario.GERARD U.
We rented a storage unit for 2 months then rented a 10'truck. We received great customer service and we would definitely rent a truck/storage unit from this business again. Melinda the manager was very helpful and patiently answered all our questions, making sure our storage and truck rental was as smooth as possible.Sherry O.
El cliente no dejó un comentario.Paris V.
My experience really was excellent and the young man that helped me was efficient, courteous and knowledgeable...efren M.
This rental experience was the worst! I will never again rent with Uhaul. Not only did they charge me gas even though I filled the truck up but they are horrible with communicating and are rude on the phone. I would rather pay extra to a more expensive company than rent here again.Cynthia R.
Our deposit back when we return the truck instead of 5 to 7 business daysVanessa O.
Inside the climate controlled storage areas needs to be cleaned more often. Other than that, fast friendly & easy service.Daniel A.
Not sure? Everything went well.Lance L.
nothing everything was greatJOSE P.
Have the truck size that was reserved, and the equipment (dollies) and such ON the truck when its requested and paid for.LaTonya F.
Very nice staff and they explained everything to me and they had 2 new workers they they were shy but Dusty the young lady there helped them open up :)Anna B.
El cliente no dejó un comentario.SHARON H.
I was very pleased with your staff and rental equipment, Thank You..PAUL C.
Very pleasant young women at the counter. Nice experience overall. Would rent from this location again.DAVID H.
El cliente no dejó un comentario.Gunnels M.
Have a live manager or customer service rep call customer to inform about final chargesMarvin B.
El cliente no dejó un comentario.Donald R.
El cliente no dejó un comentario.ROBERT R.
I have lived here for six years and usually complain about customer service in Tucson, AZ. The reps here where very informative and accommodating, I will, most definitely recommend this location.gilda R.
The main problem was the woman on site. She was not happy about having to inspect the truck and was not pleasant. With a different person in charge maybe the experience would be okay.Linda T.
El cliente no dejó un comentario.Ivo F.
El cliente no dejó un comentario.MARK C.
I had a lot of small problems that uhaul promptly fixed. They were so friendly and helpful. After a stressgul trip with the hunny and two kids they made my day a lot better.! Thanks again uhaul!Chaniece P.
El cliente no dejó un comentario.ruth L.
Dusti is very pleasant, nice, informative and friendly. She helped made our transition easy.BENJAMIN B.
El cliente no dejó un comentario.Ivo F.
Poor customer service. Got woken up early on a Sunday morning because an incompetent worker could not find the keys when it was in there drop mailbox all along. Also they will hit you with other charges.FERNANDA S.
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