Customer Reviews for U-Haul Moving & Storage of Kingsport

1,080 reviews

1805 E Stone Dr   Kingsport, TN 37660

(423) 343-5593

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(423) 343-5593

1805 E Stone Dr
Kingsport, TN 37660

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Took almost 2 hours to get the truck!! She was all confused manager stepped thank goodness.

john M. 
Rating:
5.0

I received prompt and courteous service on both check in and check out. Equipment was in great condition and charges were all as expected.

joe B. 
Rating:
4.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

LEON P. 
Rating:
3.0

I have rented from this U-Haul location before. Never no problem. This time around I was charged 2 times on my credit card. One for almost 50 00 and the other 117.00. I put the gas exactly where it was when I left in it. It was not half full as quotes by sales person. I had my sister and niece with me who looked before we left. I told them it was not half full. I put it back exactly the way it was and honestly probably more. I did use more Miles which is fine to charge for that extra. But I could have paid my family this money to move me and saved some. I'm very disappointed to say the least. I still have the charges pending on my bank account. I would never not bring it back the way it was. I rented back in Sept and had no problems. Thanks

TWANA J. 
Rating:
5.0

Customer did not leave a comment.

MARGARETCROSBY W. 
Rating:
5.0

Customer did not leave a comment.

LOLA G. 
Rating:
2.0

The trailer I rented and paid to have connected to my Suburban came off and ran under the Suburban. The safety chains held it. I had to reconnect it in the middle of the street.

BYRON A. 
Rating:
5.0

So professional and easy to use. Pre-signed in and was in and out in less than 15 minutes.

Gwendolyn R. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Service was great

WALLACE G. 
Rating:
4.0

Customer did not leave a comment.

LEON P. 
Rating:
5.0

Great experience as always! Highly recommend U hall in Kingsport Tennessee. Kelly & her girls are the best.

RANDY H. 
Rating:
5.0

Customer did not leave a comment.

SHEILA A. 
Rating:
1.0

Reservation made on Friday for use over weekend, went to pick up around lunch on Saturday and they had rented the entire fleet of 20' trucks. Service team acted like my reservation wasn't even valid even though they took my credit card to hold the truck. No apology given, inaccurate information given on usage of a dolly, horrible customer service throughout entire experience!!!!! Too much to write just awful!! People skills and training needed ASAP

ANTHONY H. 
Rating:
5.0

Customer did not leave a comment.

Juan R. 
Rating:
5.0

Customer did not leave a comment.

William E. 
Rating:
5.0

Customer did not leave a comment.

Theodore O. 
Rating:
4.0

Customer did not leave a comment.

KALISTA R. 
Rating:
5.0

She sent me an email about helping with moving a trailer as well but did not see it until after we had gotten the truck.

Charles H. 
Rating:
5.0

I would like to thank the staff at U-haul in Kingsport, especially Kelly Zimmerman, for their assistance with my rental. We encountered a very unique problem that required consideralbe inginuity and creative thinking to resolve. Kelly and her crew did a great job and were very considerate and professional throughout the process!!!

CHRISTINE H. 
Rating:
4.0

Customer did not leave a comment.

Melanie B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Thomas G. 
Rating:
5.0

Customer did not leave a comment.

Jeanine P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DARLENEKAY C. 
Rating:
5.0

Fix the steering, constantly pulled to the right. Was tough on a 10 hour trip.

Kelly C. 
Rating:
4.0

Customer did not leave a comment.

JEFFREY B. 
Rating:
5.0

Impressive facility. Great service. Paid $2 more per month for a climate controlled unit than I was paying in NH for an outside unit. U-Haul made my trip south a lot less stressful.

Tom W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES D. 
Rating:
5.0

Great service.

Thomas W. 
Rating:
2.0

Poorly trained employees, do not know how to use computers, ( the customer is always right) doesn't apply here), I turned in a tow dolly Friday evening, the lady working didn't know enough about the computers after asking her a simple question, I didn't know as I didnt recieve paperwork from previous uhaul, and this lady didn't either, told me ( you can keep until Monday at 9) I kept the truck. I called Monday to keep it till Tuesday was put through to a Jada in Kansas, ( uhaul representative) who put ne thru to Kingsport Uhaul you answered, put me on hold to hang up on me, I returned a call after they called me, spoke to the later, told her what was going on, she herself told be $35 to keep till Tuesday.. Went to turn truck in 11/9/21 the same lady from Friday, still didn't know how to give me my deposit back, asked my name and # which is in their computer files, for me to wait for a call... I received a call from management I assume, since she said none of her girls would never tell someone they could have a truck till another day... Well I went back to the store, and yes a bit pissed, and I pointed the lady out ( who stood in a corner) and told them to view their cameras from Friday, I asked her a simple question and she told ne to keep it till Monday, but no they decide to rip me a new asshole and keep my $$, I was overcharged for a truck I didn't reserve, and then screwed over by someone trying to save her own ass by lying about saying (she let me keep the truck) regardless of what a contract I didn't get said... 2 sorry ass uhauls... not great for the Ugaul business 1 bit, I also recieved free storage for 1 month I asked about it as well, but the way I was treated in that store and on the phone by that management, I'll let my stuff rot in the yard before I use their storage facilities...

Wanda D. 
Rating:
5.0

Customer did not leave a comment.

Philip H. 
Rating:
5.0

Customer did not leave a comment.

Philip H. 
Rating:
5.0

Customer did not leave a comment.

Alymira F. 
Rating:
5.0

Customer did not leave a comment.

GEORGE G. 
Rating:
5.0

Customer did not leave a comment.

Gustavo M. 
Rating:
4.0

Need some way to gauge how many gallons of gas were used so the customer doesn't overfill the amount actually used.

ROBERT E. 
Rating:
5.0

U-Haul was awesome from start to finish! We moved from IL to TN and rented U-Boxes. Every employee from every department we dealt with from U-Haul was helpful and respectful. Moving is always stressful but U-Haul made it easier. We highly recommend them.

Nancy P. 
Rating:
5.0

I thought I died and went to U-Haul Heaven. Not only is this place huge, it was absolutely spotless. Agents were very professional, friendly, and service was immediate.

Thomas G. 
Rating:
5.0

My prior rental was very unsatisfactory. This rental was really good. I guess I was a bit disappointed that my comments on the prior rental were not recorded in such a way that would have provided me a price break on this rental.

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

Melissa A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NORMAN E. 
Rating:
5.0

Only problem was in building and had to walk a distance to get to storage. Like outside storage better.

DELTA C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PAUL S. 
Rating:
5.0

Very friendly and helpful.

DELTA C. 
Rating:
5.0

Customer did not leave a comment.

Casey F. 
Rating:
5.0

Customer did not leave a comment.

larry B. 
Rating:
1.0

Julie Hatfield treated us like crap! He was unnecessary rude, patronizing, all in all zero polite and she was if NO HELP at all. She asked me to call someone to clarify my doubts when I was clearly Infront of a U-Haul responsible, the she said never book online because what your receipt says is not what you would get, which was extremely confusing. she looked like she was on drugs, shaking, speed talking and just giving is orders and not clarifying doubts. She was a horror to meet. Made the experience frustrating and made us wish she would get another job if she hates people that much. U haul personnel sucks (had a similar experience the next day in another location).

Adriana R. 
Rating:
5.0

Customer did not leave a comment.

KENNETH S. 
Rating:
4.0

Customer did not leave a comment.

Hannah C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cammie M. 
Rating:
2.0

The van was infested with flies. The back doors were sticky with what I'm hoping was soda. There was a huge crack in the windshield.

stephaine W. 
Rating:
5.0

Kelly (manager) has a great place. Plenty of inventory & quick service.😊

RANDY H. 
Rating:
5.0

N/A

kaylan C. 
Rating:
5.0

Customer did not leave a comment.

Brian E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian E. 
Rating:
4.0

Customer did not leave a comment.

STEVEN C. 
Rating:
5.0

Customer did not leave a comment.

KENNETH S. 
Rating:
4.0

Customer did not leave a comment.

PATRICIA B. 
Rating:
4.0

The truck I had is very old. The center piece in front of dash board is shaking. The wind noise on the driver side is very loud. The vehicle is probably due for retirement.

Wentao L. 
Rating:
5.0

excellent customer service and excellent equipment

Dennis H. 
Rating:
5.0

Customer did not leave a comment.

Susan L N. 
Rating:
1.0

One of the employees there is the reason we canceled our unit. She has long blonde hair with tattoos on her arms. She was extremely rude!!

brandy s.  |  Overall Experience 
Rating:
5.0

I would highly recommend Kingsport Uhaul. Their the best. Plenty of selection & fast service. Ran by the best manager. Kelly😊

RANDY H. 
Rating:
4.0

Customer did not leave a comment.

LINDACAROL K. 
Rating:
5.0

Customer did not leave a comment.

CLAUDE B. 
Rating:
5.0

cabin smelled like smoke. Also, the truck may be out of alignment. It shook hard at 40 mph to up to 50 mph. Some small damage to glass and furniture may have been caused by this???.

DOUGLAS C. 
Rating:
5.0

Customer did not leave a comment.

JUDY W. 
Rating:
4.0

Make sure uhaul is in good shape.

brittany W. 
Rating:
5.0

Outstanding employees

JAMES K. 
Rating:
1.0

Customer service was awful. Rude and condescending. General manager snapped at me multiple times because I was confused when she used the wrong term to refer to the ball mount. Second box I picked up was loaded onto a trailer with a major safety hazard. Good thing I checked everything because they didn't. No one in customer support offered me an apology just excuses

BRIAN D. 
Rating:
5.0

Customer did not leave a comment.

janet L. 
Rating:
5.0

Trailer pics did not match trailer. Trailer had different wrap (some place in NJ rather than Kalispell, MT on the sides).

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

BRENDA S. 
Rating:
5.0

Did have a coolant level light on when I got the truck but it caused no issues just a little worry.

JIMMY A. 
Rating:
4.0

Customer did not leave a comment.

MISTY G. 
Rating:
5.0

Manager was super friendly, professional, and informative

Joleada L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Peter E. 
Rating:
5.0

The staff were super helpful and great to deal with. They had me set up with a motorcycle trailer within 10 mins. I will definitely use this location in the future.

FREDERICK A. 
Rating:
5.0

Customer did not leave a comment.

JAMIEEDWARD B. 
Rating:
5.0

Customer did not leave a comment.

AARON B. 
Rating:
5.0

This location is such a polar opposite from what we have experienced in TX … It's difficult to describe, here, in such a small space. They are professional. They are considerate. They are thorough. They take care of their equipment. (They also pull equipment that is substandard.) I'm not saying they're perfect, but they do appear to strive for perfection!

Aaron A. 
Rating:
5.0

Your storage facility was exceptionally well maintained and convenient. The truck rental was disappointing: The truck was dirty in the front and the back. Someone should have checked if the mirrors needed adjustment since they cannot be adjusted without a tool of some sort. My driver didn't realize the large blind spot on the right side requiring constant additional attention from the passenger until entering a highway. Someone should at least inform a driver as how the mirrors can be adjusted. Especially for almost a 2000 mile journey. Thank you for the excellent storage experience.

april l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Juan R. 
Rating:
5.0

Kelly was such a big help! Very knowledgeable about products. Wonderful customer service!!! Thank you

MATTHEW S. 
Rating:
5.0

Customer did not leave a comment.

BILLY D. 
Rating:
5.0

The agent and the process went well. The only complaint I have is the dolly and covers in the truck that you can rent. They took up space that I needed to fit everything in the truck. If I wanted to purchase those I would ahead of time. To me that is usable space that I paid for that I couldn't use.

TRAVIS N. 
Rating:
5.0

Customer did not leave a comment.

TRAVIS B. 
Rating:
4.0

Customer did not leave a comment.

Kris F. 
Rating:
5.0

Young lady whom assisted me on check-out & check-in was very polite, respectful, informing & professional throughout the whole process. Made the whole experience comfortable & stress free. She is an awesome representative of your U-Haul location in Kingsport, TN. This is the kind of employee you want to encourage to stay at this job site. Don't put her picture up as “employee of the month”, or just a pat on the back for doing a good job…encourage her by giving her a significant raise! That's how you keep quality employees around! Thank You! MSeguin

MARIANO S. 
Rating:
4.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

PAULA W. 
Rating:
5.0

Customer did not leave a comment.

Steven B. 
Rating:
5.0

Customer did not leave a comment.

JANET L. 
Rating:
3.0

To be more friendly customer service , acts like they are doing you a favor by renting you the u haul . I work in retail so I do understand how to act

HERBERT B. 
Rating:
5.0

Customer did not leave a comment.

TRACEY M. 
Rating:
5.0

MY FRIEND RECOMMENDED YOU TO ME THANK YOU 🙏 ☺

ALVIN D. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

EDWARD B. 
Rating:
5.0

Customer did not leave a comment.

NANCY L. 
Rating:
5.0

professional, courteous, and knowledgable

Andrew S. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
5.0

Customer did not leave a comment.

Daniel F. 
Rating:
5.0

Customer did not leave a comment.

DURWARD R. 
Rating:
4.0

Customer did not leave a comment.

LARRY T. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Good job.

Hal S.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

FABIO G.  |  Overall Experience 
Rating:
5.0

This Uhaul location is the best. The employees were great, helpful and professional.

Joseph C.  |  Overall Experience 
Rating:
5.0

Great employees! They are always friendly and helpful. I rent a truck or van most every weekend for business reasons and the only complaint I have is the price is never the same from where I reserve online to when I pickup. Not sure what the issue is but it tells me one thing online and it's always more when I pick up. It would be nice if they matched.

Holly E. 
Rating:
4.0

Customer did not leave a comment.

Gaynell H. 
Rating:
5.0

Customer did not leave a comment.

Lisa G. 
Rating:
5.0

Customer did not leave a comment.

Sandra B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MIchelle C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jessica s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erin G.  |  Overall Experience 
Rating:
5.0

Everyone I felt with was super helpful and nice. The prices of renting a truck and storage unit was very easy. Thank you!

Lauren P.  |  First Impressions 
Rating:
5.0

This experience with U-Haul was exceptional. Staff, friendly and really helpful. The first lady that helped me explained everything and asked me do you have any questions, this made the process professional and easy to understand. Thank you, U-Haul, East Stone Drive Kingsport TN. Joseph Coates

Joseph C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lee W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

orbry s.  |  Overall Experience 
Rating:
5.0

great 👍

Carter J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Danita L.  |  First Impressions 
Rating:
5.0

Great staff. Very helpful. Clean facility. Good prices. Only 1 comment Maybe remove the concrete curb/island in front of the loading area by the front doors. It would be helpful to have more space for trucks to back in. People back in with trailors and block the whole parking lot passage.

Michael J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Beth F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kristin U.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Linda H.  |  First Impressions 
Rating:
5.0

Everything was awesome all the personnel were great. The price points a little high though for a 10 x 10... After this crazy rush is over and all the folks moving to escape Tyrannical governors. Then you might lose some people to lower cost units as they are going up everywhere. And then it's going to get competitive for you. Don't get the jab. You may regret it later or you could regret it sooner if you get a blood clot or die. Also it doesn't protect you against the Delta variant and it gives some people Covid. Covid is almost 100% survivable. So the whole thing is nuts. 7500 people die every day in the United States of all causes and Covid's getting rolled into all of it. Just trying to help you make a good decision. Get the facts. There are medication's that treat viruses and I've worked for years very effectively. By talking about them get you censored. The main stream media has an agenda and my only tell you one part of the story. Also if you had Covid already you definitely don't need the jab. Oh one last thing on this experimental vaccines may affect your ability to reproduce so if you haven't had children you might wanna hold off for that reason. There have been some reported cases of miscarriage after the vaccine. Just sharing my insight to the random person that might read this. Thanks

Kelly L.  |  First Impressions 
Rating:
5.0

I had to ask another person for assistance to enter the building & that person also had tools to open the unit and to open the lock packaging. My unit was one long walk and not easy to find, as was not on the chart provided. I guess with the convenience of getting a unit on a holiday, it made up for the little annoyances.

Eileen P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Regina F.  |  First Impressions 
Rating:
3.0

The building was clean and bright but it is too hot. We were told the air conditioners are not working right. The staff was amazing. The building is just too hot.

Janet L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven C.  |  Online Move In 
Rating:
3.0

Young man working the front desk was clueless. He couldn't understand my questions. He kept wanting my "card". Finally he got it that I did not have a card... I had an access code. Wish there was also a bank loading/unloading dock. Taking items all the way through the units was very difficult on the little carts. Units, however are clean.

Karen S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Cody E.  |  First Impressions 
Rating:
5.0

I really like where it is and the only thing I don't like about it where I had to walk over the place to find my storage

Barbara W.  |  First Impressions 
Rating:
5.0

I love the convenient free rental company policy. After spending over $1300 on this relocating thus far-the friendly, & welcoming staff on E Stone Dr. in Kingsport, TN was a super plus. The drop off location on W Stone Dr. was a totally different experience. They didn't refund my deposit. I'm waiting on a call back from an email, or I'll be contacting someone at the company soon.

tonya m.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Ashlyn M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Joseph R.  |  First Impressions 
Rating:
5.0

Love the ppl amazing took extra time to show me things perfect place

Laken L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William F.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jim H.  |  First Impressions 
Rating:
5.0

Jason was the younger man I believe and he was very helpful and friendly.

KIMBER K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

april l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Suzin S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christie P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kelly Z.  |  First Impressions 
Rating:
3.0

The lady that did our check in was not very polite at all.

Roger C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

carolynn g.  |  First Impressions 
Rating:
5.0

Helpful & friendly staff. Nice experience so far.

Sandra B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert K.  |  First Impressions 
Rating:
4.0

The doors from loading//unloading area into storage units needs to be larger. We and others were having trouble fitting their large items through the single door. Not wide or tall enough! Need more moving carts available also.

Lester H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elizabeth M.  |  First Impressions 
Rating:
5.0

Did not realize we did not have 24/7 access to storage. Carts were very handy to haul our stuff in.

Lynn E.  |  First Impressions 
No reviews have been submitted for this location.

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