Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The price changes way to much other than that it was good
mercedez t.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
HIDAYAL H.
Clasificación:
4.0
El cliente no dejó un comentario.
ANSINU M.
Clasificación:
3.0
The truck gas 36 miles to E and it was suppose to be at a 1/4 tank, Not The transmission was bad.
TARA M.
Clasificación:
3.0
El cliente no dejó un comentario.
Ricardo D.
Clasificación:
4.0
Good team
ALASSANE M.
Clasificación:
1.0
El cliente no dejó un comentario.
Frederick s.
|
Overall Experience
Clasificación:
1.0
I rented a 17' Truck and my reservation was "guaranteed". When I arrived, there was not a 17' Truck and instead I got a 15' Truck. The smaller truck resulted in me having to make more trips to complete my move, which resulted in a significant amount of added miles charged at $1.89/mile. My bill ended up being double of what I anticipated. In addition, I was charged for two dollys on my final bill, even though I only ordered one dolly and was only given one dolly.
DAVID I.
Clasificación:
1.0
Why are you sending me these emails I am in England The UK earl.b6@gmail.com s my email please delete from your records
EARL R.
Clasificación:
3.0
The truck I have rented was infested with roaches There is no reason why roaches should be in a uhaul truck I will not recommend
TYRIN S.
Clasificación:
1.0
I will NEVER rent from this location ever again. The staff was unknowledgeable and disrespectful. My reservation was not honored. My unit got flooded out and no one notified me so my stuff got destroyed and they still made me pay for the unit although they said they would prorate me for the month of November. The entire experience was nothing short of awful and I would throw my things in the garbage before I went from this facility again. This location either needs proper training or just fire the whole staff and find completely new people.
Beverlyl B.
|
Overall Experience
Clasificación:
4.0
El cliente no dejó un comentario.
Jordan D.
|
First Impressions
Clasificación:
1.0
First, I was supposed to pick up a 15 ft truck from Dreams Furniture (1918 N. 5th Street, Philadelphia, PA 19122) and it was a nightmare. You need to terminate whatever contract you have with him. He was about to hand me the keys and then told me it was a local truck and I couldn't take it one way, which was in direct contrast to the reservation I made. I then had to scramble and could only get a 10 ft truck, which was NOT enough for all my belongings, and then had to make two trips. If I ever move again, I will do everything I can to NOT use U-Haul after this experience.
FRANK L.
Clasificación:
5.0
El cliente no dejó un comentario.
linda c.
|
First Impressions
Clasificación:
5.0
Very Professional
MICHAEL P.
Clasificación:
5.0
El cliente no dejó un comentario.
JASMINE C.
Clasificación:
5.0
Place is bright at nite and feels safe to drop off after hours. ¡Gracias!
AXEL R.
Clasificación:
5.0
Fast and easy to use with your phone.
Keona S.
Clasificación:
5.0
El cliente no dejó un comentario.
DOMINGO R.
Clasificación:
4.0
El cliente no dejó un comentario.
Emmanuel K.
Clasificación:
5.0
El cliente no dejó un comentario.
STEPHANIE R.
Clasificación:
5.0
El cliente no dejó un comentario.
STEPHANIE R.
Clasificación:
5.0
El cliente no dejó un comentario.
WILLIAM J.
Clasificación:
5.0
I Can't Thank The Team At Woodland Ave For Such A Great Help. The Older Male Associate Found My Debit Card I Lost On Top Of Assisting With Another Issue. When I Arrived To Return The Store Manager Was A Great Help Too!
MYISHA F.
Clasificación:
4.0
El cliente no dejó un comentario.
FATEEMA M.
Clasificación:
4.0
The outside of the van was dirty but the inside was clean. The staff mumbled and was hard to understand at times. Checking in and checking out was rather easy, but I did not feel like they wanted my business at all. I'd return, but only because the location is convenient to my home.
KRISTINA R.
Clasificación:
2.0
The person who helped me at the location was so busy taking a personal call on his phone that he recorded the wrong u-box number. If I had not taken a photo of the box and double checked it against the print out my box and stuff would have ended up in god knows where. On three separate phone calls with the local U-haul people I was given information that turned out to be wrong.
Jonathan K.
Clasificación:
1.0
This is the worst storage experience ever the place is overrun with mice you get overcharged anytime they feel like they want to put something on your card they do. it was the worst experience there were cockroaches 3 inches long running around my unit …all of the bags and boxes in my unit have holes in them. They were brand new when I bought them in there to store them. The customer bathroom was full of flies . I don't understand how they charge so much and won't call you back
lucrecia t.
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Overall Experience
Clasificación:
1.0
This was a horrible experience. Particularly, when I returned the vehicle. First the rep was rushing me the entire time. Did not check the vehicle when I returned it. The wrong gas level was labeled initially. They put more gas on the form, then was actually on the vehicle. The next day, I received a phone call from U-Haul staying that I never returned the vehicle. I had to go to the location to straighten things out. Apparently, the person who checked me in, never put the return of the vehicle in the system. They thought I kept the vehicle over night. Horrible experience
CHE B.
Clasificación:
4.0
Van smelled a little bit like cigarette smoke. Staff were helpful and friendly!
Sara F.
Clasificación:
5.0
Friendly staff. Pleased with quality and level of service.
Peter C.
Clasificación:
5.0
El cliente no dejó un comentario.
Christopher K.
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First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
LOREN R.
Clasificación:
5.0
El cliente no dejó un comentario.
COURTNEI D.
Clasificación:
2.0
El cliente no dejó un comentario.
SKYLER G.
Clasificación:
5.0
El cliente no dejó un comentario.
Evelyn P.
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First Impressions
Clasificación:
3.0
El cliente no dejó un comentario.
Brian D.
|
Overall Experience
Clasificación:
1.0
Rude customer service agent I'll never use uhaul again. So disrespectful, ignorant, arrogant
BIRUK A.
Clasificación:
4.0
El cliente no dejó un comentario.
ALFRED W.
Clasificación:
5.0
El cliente no dejó un comentario.
ANTHONY C.
Clasificación:
5.0
Good customer service
AUSTIN B.
Clasificación:
5.0
Excellent fast affordable service customer service friendly and respectful. All help supportive
Lamont T.
|
First Impressions
Clasificación:
1.0
THe u- haul experience was terrible!. We rented from one location, and it was changed to a completely different inconvenient location. When we got to the new location, they told us the reservation was cancelled! After 30 minutes and much frustration, we got a truck with no gas in it. It did not have a working driver's side mirror and the truck was old and rough-handling on the road. We have rented two other trucks in the past two months with no problems...now I am not sure we would ever consider using U-haul again. The staff were rude and lacked appropriate customer service training and the equipment was subpar.
JAMES A.
Clasificación:
5.0
Nothing every thing was wonderful fast friendly and efficient
JOHN R.
Clasificación:
1.0
I am a first responder in Philadelphia Pa, we help families with fires and disasters, the customer service is poor and too laid back the workers are not paying attention to the customers needs when it comes to service and supplies. They ran out of storage bins. And no one offered getting anymore. I have be a first responder in Philadelphia Pa for over 8 yrs and have never experience this poor service from a storage company. I will be writing the corporate VP's and the Chairman about better customer service and better equipment.
Lamont T.
Clasificación:
3.0
I was not given a code for the keypad for after-hours entrance and the keycard only accessed a door but not the sliding doors.
Toshia B.
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First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
JANEL M.
Clasificación:
1.0
No comments
MAZHAR A.
Clasificación:
5.0
El cliente no dejó un comentario.
JEREMY G.
Clasificación:
5.0
Very very pleased with their hospitality and their service
David D.
|
First Impressions
Clasificación:
5.0
Great Customer service
EMMANUEL F.
Clasificación:
5.0
El cliente no dejó un comentario.
HARRISON K.
Clasificación:
5.0
El cliente no dejó un comentario.
ALEJANDRO T.
Clasificación:
5.0
El cliente no dejó un comentario.
cynthia s.
|
First Impressions
Clasificación:
1.0
Worse experience of my life w U-Haul.
Priscilla A.
Clasificación:
5.0
El cliente no dejó un comentario.
ERNEST H.
Clasificación:
3.0
El cliente no dejó un comentario.
Atajah R.
|
First Impressions
Clasificación:
3.0
For the most part things were good. There are some employees that seem to be grumpy and miserable. I am not sure why they are then in a service position. With that said. It is certainly not everyone that works there. Another issue was the card pass. It seemed to not work at times which would interfere with the hours that I could go to the unit
Halima B.
|
Overall Experience
Clasificación:
3.0
El cliente no dejó un comentario.
RICHARD T.
Clasificación:
5.0
El cliente no dejó un comentario.
AARON S.
Clasificación:
5.0
I was late picking up my truck due to highway traffic on Friday, October 22. The good folks at the Uhaul at 5744 Woodland Avenue, were extremely gracious and considerate. They allowed me to come in and get my truck. I am grateful for such a wonderful gesture. Thanks Uhaul! Victoria Nyumah
VICTORIA N.
Clasificación:
2.0
The truck was old and missing a windshield wiper. It was raining during my move I had to drive with no windshield wipers. The brakes were very bad. But the staff was very nice.
Niketta B.
Clasificación:
5.0
No furniture pads were in the Ubox.
amy B.
Clasificación:
1.0
El cliente no dejó un comentario.
TIMMEKA K.
Clasificación:
4.0
El cliente no dejó un comentario.
PETER C.
Clasificación:
5.0
El cliente no dejó un comentario.
LaRoi D.
Clasificación:
1.0
There were 11 locations that were more in my area of my home to pick up a truck from. But, they sent me to PHila. and I do not know why there couldn't have something closer. 11 locations!!!! The ride to Philly was HORIBLE!!! Way down in Philly, where they probably thought we couldn't find. It took 40 min each way and took away from the packing. Unbelievable!!!!! The ladies help was wonderful.That is about all I can say about that place. By the way, the cab leaked when it rained!!!!
BARBARA G.
Clasificación:
5.0
El cliente no dejó un comentario.
Garey J.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
SHANE H.
Clasificación:
5.0
El cliente no dejó un comentario.
CHARLES S.
Clasificación:
5.0
The entire experience was great. Efficient staff from the reservation process, to the pick up and return. I sincerely appreciate the professionalism of the entire staff!.
MADELINE D.
Clasificación:
5.0
Bueno
STEPHANO S.
Clasificación:
5.0
El cliente no dejó un comentario.
LOREN R.
Clasificación:
3.0
Available trucks at closer locations
MATTHEW H.
Clasificación:
5.0
Hey Guys the most beautiful and reliable UHAULL EMPLOYEES LENAYA LANEESHA KEVIN JAZMIN CINTIA RADIYA SO RON JEROME SO BEAUTIFUL TEAM OF UHAULL 58 AND WOODLAND PHILADELPHIA PENNSYLVANIA KINGSESSING
SAID N.
Clasificación:
5.0
More Consumers served
GEORGE B.
Clasificación:
1.0
Was charged for fuel when I put the fuel back in what I used
MELVIN D.
Clasificación:
2.0
After taking the truck from The lot after doing mobile check in I arrived to my location to load my truck and when I opened the back door it was roaches everywhere. The interior of the cab smelled like smoke. The knob to roll down the window was broken and the driver sunvisor was missing. This truck should not have been in service and available to rent at all! I also ordered a furniture dolly and it was not in my rental when I picked it up so I would have had to come back to get that costing me more miles and money. When I brought the truck back I was still charged for the rental even though it was unusable and just wasted my time. I also asked about upgrading my truck to a larger one and was told they didn't have any available even though online It was telling me they did and that my rental would be guaranteed. I will never rent from this location again. The staff always has a bad attitude and act like you are inconveniencing them.
Steffani G.
Clasificación:
5.0
El cliente no dejó un comentario.
atia b.
|
Overall Experience
Clasificación:
3.0
El cliente no dejó un comentario.
Raymond J.
|
Overall Experience
Clasificación:
5.0
Great staff at U-Haul
DARRYL C.
|
Overall Experience
Clasificación:
5.0
Love the customer service
MARK W.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
William N.
Clasificación:
3.0
1. This was not my original location. I arrived at another location and was not given the lock box code. I sat on hold for 20 minutes and then had to drive to this location to get the truck 2. The truck smelled horrible of cigarette smoke If I could find an alternative to UHaul, I would. Sadly, UHaul had a monopoly in the area and I have no other options. Not my first bad experience with UHaul Lastly, I will need to now call because I was overcharged by $50. Again, just frustrating that my time and energy goes into this.
Todd G.
Clasificación:
5.0
El cliente no dejó un comentario.
Calli B.
|
Overall Experience
Clasificación:
5.0
Nothing, Outstanding Customer Service per usual!
Antonio W.
Clasificación:
4.0
It's really fast and easy to access anywhere. Makes moving easy. Keep it up. P
BOLANLE O.
Clasificación:
5.0
Nothing ðŸ˜
MEMUNATU K.
Clasificación:
3.0
El cliente no dejó un comentario.
KALIFALA D.
Clasificación:
5.0
The guy who helped me with dropoff was amazing! So helpful and it went so easy and quick.
Theresa C.
Clasificación:
5.0
Clean out the trailers or charge the customer that returns it.
ROY B.
Clasificación:
5.0
El cliente no dejó un comentario.
ALFRED W.
Clasificación:
5.0
Continued to provide your friendly and professional services
DARENA S.
Clasificación:
3.0
El cliente no dejó un comentario.
LATOYA H.
Clasificación:
2.0
Maybe remove the offensive graffiti from the truck before renting it? (F*ck U B*tch in large black spray painted letters).
CRYSTAL C.
Clasificación:
5.0
DONT OVERBOOK
that's rude rude rude.
JAMIE M.
Clasificación:
5.0
Nothing more than what you are doing now.
JAMES K.
Clasificación:
3.0
customer services could had been a bit more professional at the counter, but the truck i needed was there after a 4 hour wait from another uhaul location had a truck for 1200 noon didnt get it until 500 pm.
LARRY K.
Clasificación:
3.0
El cliente no dejó un comentario.
ANDRE W.
|
First Impressions
Clasificación:
2.0
The young lady who checked us out, needs customer service training or needs to look for an occupation that makes her happy. She seemed so miserable
NORMAN M.
Clasificación:
5.0
El cliente no dejó un comentario.
MICHAEL C.
Clasificación:
1.0
Got there and it was a lock on the unit. It was someone else's.
Natasha F.
|
Online Move In
Clasificación:
4.0
El cliente no dejó un comentario.
Jesica N.
|
First Impressions
Clasificación:
5.0
Very happy 😃
gary S.
Clasificación:
5.0
Great staff very clean
Bernadette Y.
|
Overall Experience
Clasificación:
3.0
El cliente no dejó un comentario.
Raymond J.
Clasificación:
5.0
El cliente no dejó un comentario.
GEORGE M.
Clasificación:
3.0
El cliente no dejó un comentario.
nikiera c.
|
Overall Experience
Clasificación:
1.0
I reserved a truck at the Folcroft location for 10 am on Saturday. Upon arriving I was told I had to go to another location 5 miles away. I was also told I need to return the truck at the same location. This added 1 hour to my schedule and 10 miles
BRIAN L.
Clasificación:
5.0
El cliente no dejó un comentario.
ABUBAKARR S.
Clasificación:
5.0
El cliente no dejó un comentario.
Nathaniel S.
Clasificación:
5.0
The van i had the brakes needs to be serviced. I was doing a party and carring previous valubles
YVONNE Y.
Clasificación:
5.0
El cliente no dejó un comentario.
APRIL L.
Clasificación:
2.0
El cliente no dejó un comentario.
DA L.
Clasificación:
5.0
This location is very courteous. However, the vans can be held at a higher standard of cleanliness (swept out, external windows cleaned, and internal cabs wiped down with a disinfectant prior to next renter.) Although I spray inside with 91 percent alcohol, it would ensure the company is taking necessary precautions to reduce the chance of spreading the Carona Virus.
CINQUETTA D.
Clasificación:
5.0
El cliente no dejó un comentario.
ANSINU M.
Clasificación:
3.0
Male staff member was helpful, female staff member appeared to be bothered, she came in with wrinkled and stained uniform shirt , both staff members talked about another staff member and her faults., this was for picking up a truck. I got a storage unit, that experience was smooth.
Donna J.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
ERICA F.
Clasificación:
1.0
El cliente no dejó un comentario.
Monique T.
Clasificación:
5.0
El cliente no dejó un comentario.
ayesha c.
|
Overall Experience
Clasificación:
2.0
The vehicle was not clean and had a bug inside.
LONIA W.
Clasificación:
5.0
El cliente no dejó un comentario.
LUTISHA M.
Clasificación:
5.0
El cliente no dejó un comentario.
TIMOTHY H.
Clasificación:
5.0
El cliente no dejó un comentario.
KANIYAH H.
Clasificación:
5.0
I rented a 15 ft U haul truck from this location on Monday, September 5, 2021. The truck broke down at the Sam's Club in Williams Town, @ about 9:45 am, the battery did not get change until 1pm, all of my plans were shattered and my time wasted. Up to now, no one has contacted me.
JOSEPH B.
Clasificación:
5.0
Great job
Richard M.
Clasificación:
3.0
The van was not thoroughly clean, there was open beverage items & liquor bottles in the storage compartment. The windshield was very dirty and so was the van. With Covid-19 there should be a very strong program in place. Think of the customers health and safety and not just the Bottom Line
DARRYL H.
Clasificación:
5.0
El cliente no dejó un comentario.
RALPH B.
Clasificación:
5.0
El cliente no dejó un comentario.
BEVERLY R.
|
First Impressions
Clasificación:
3.0
Move-in had some issues due to the employee helping me put me in the wrong unit this causing me to receive emails saying I didn't pay, my locker was going to taken away, and other alarming/confusing/stressful stuff. After a few days, the manager straightened it out but then my autopay on the account got deleted when they updated my account with the new locker space. This caused me to have to pay a penalty for late rent. After I fixed that, all was fine. Very disappointed about the issues at move-in due to employee error that then negatively impacted me both mentally and financially.
Susan L.
|
Overall Experience
Clasificación:
4.0
El cliente no dejó un comentario.
Dwight H.
|
First Impressions
Clasificación:
4.0
El cliente no dejó un comentario.
Rosanna D.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
RAYMOND B.
|
First Impressions
Clasificación:
5.0
Thank you for allowing me to use you'll facility
Sherdina G.
|
First Impressions
Clasificación:
5.0
The young man that helped me was very knowledgable and explained how the storage facility works. He took me to my unit and showed me how to get into the facility with my card. He showed my husband where to take the van and where the supply of carts were. Extremely helpful.
Mary Ann P.
|
First Impressions
Clasificación:
3.0
My unit was not clean, it had mouse droppings and debris inside. I don't like that anyone can just walk-in off the street. There are cameras but also places that people can be hidden.
CAROLYN S.
|
First Impressions
Clasificación:
3.0
Staff extremely rude and ghetto. Would never give my business to this location.
Tomasine H.
|
First Impressions
Clasificación:
5.0
Staff who checked me in were incredibly helpful, friendly, and positive. They did a great job explaining my options, showing me the facility, and getting me settled. Just a great customer service experience overall!
Storey C.
|
First Impressions
Clasificación:
3.0
The staff was very helpful, they always are but whenever you have an issue with Uhaul and something goes wrong with your reservation. Uhaul doesn't take responsibility for it, my last trip to Philadelphia I moved out of Kyu storage to get a free storage room which I didn't get because you're at 95% capacity which was not told to me before moving from New Jersey to Pennsylvania to save money. Actually cost me more than I saved. Not quite sure what to do I am still working out the numbers but I would like a reimbursement I will get my one month free as promised on the storage unit it's tough times and it just makes it harder on me and my Family.
Fairry B.
|
First Impressions
Clasificación:
5.0
Easy process. Building and storage room was clean. Dollies and carts available to assist with moving items from vehicle to storage. Only issue was the online map with location of storage wouldn't open. Staff inside were very helpful with location.
Stephen I.
|
Online Move In
Clasificación:
5.0
El cliente no dejó un comentario.
Calli B.
|
First Impressions
Clasificación:
5.0
Location still looks brand new. It was very clean. Staff was helpful. I was able to rent a vehicle. I actually rented storage and feel confident about both rentals. Great job by this location.
Yusuf A.
|
First Impressions
Clasificación:
4.0
Only mishap was making reservations. The gentleman made 2 and also I was guided to thinking I would receive one free month storage unit with my uhaul rental. Was explained clearly that is was only for an one way transportation from one state to a another. It was a bet of an inconvenience. Other then that things were great.
latisha m.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Briana F.
|
First Impressions
Clasificación:
5.0
From start time finish the manager and staff were helpful, professional and welcoming. I locked my phone and wallet in my unit after hours. The manager came quickly, was pleasant and allowed me to retrieve it. She even apologized for the bad experience I had at another location!!! I would definitely recommend this facility!
VASHTI C.
|
First Impressions
Clasificación:
5.0
Everyone was real friendly and really helpful there they did a great job
gloria b.
|
First Impressions
Clasificación:
5.0
Great staff at this location!
Marc R.
|
First Impressions
Clasificación:
5.0
Very professional staff.
RAFAWA H.
|
First Impressions
Clasificación:
4.0
El cliente no dejó un comentario.
nikiera c.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Michelle R.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Sheirque K.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Karen S.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
george r.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Victor H.
|
First Impressions
Clasificación:
3.0
Some employees had some poor customer service etiquette (talking on phone while attending to me). However, all my needs were met.
Britnee C.
|
First Impressions
Clasificación:
5.0
The representative Latasha she was very helpful and explained everything so well. I appreciate the customer service. Friendly, n easy to communicate with.
Alizay H.
|
First Impressions
Clasificación:
5.0
She very respect people
mamadou c.
|
First Impressions
Clasificación:
5.0
Nasir was a huge help and took his time thoroughly explaining the contract. Him alongside other employees made my experience that much easier. ¡Gracias!
Syrus B.
|
First Impressions
Clasificación:
3.0
Customer service was good size of the storage very little for them to say it fits up to two bedroom apartments that’s a lie.But very clean.Oh and it said i didn’t have to pay anything but still had to
Porche M.
|
First Impressions
Clasificación:
5.0
Very good service I wouldn’t change a thing
ROBERT C.
|
First Impressions
No se han enviado comentarios para esta ubicación.