U-Haul Moving & Storage of Killeen

Clasificación:

5.0

Was given a truck with a cracked windshield. The crack was right in my field of vision. Made the 1000 mile move just a bit difficult, having to either crane my neck to look over the crack or slump down in the seat to under it. In pouring down rain and horrible road conditions (thanks Louisiana!), it contributed to making the journey quite unnerving. Truck also smelled of air freshener and cigarettes. Other than those two issues, I was very well taken care of. Customer service was excellent, and even though my truck wasn't ready at the appointed time and at the appointed pick up location, I was still able to get a truck from another location that was close by. We made it to our destination in one piece, so it's a win even with the issues.

Rating:

4.0

The staff were professional. Answer all my questions with no problems. Thanks too all of your people.

Rating:

2.0

The lady at the desk was not very friendly and need better people skills. She really need to know how to address the customers.

Rating:

5.0

Great quick service!

Rating:

1.0

Customer Service was so bad. The lady was extremely rude. And overall lazy. I love renting from UHaul but this location by far has very poor service.

Rating:

5.0

Everything was great and easy. Would definitely use Uhaul again.

Rating:

5.0

The lady who was helping us made the experience the best I've had with uhaul. Very helpful, knowledgeable and helped 4 customers all at once by herself.

Rating:

5.0

All the staff really friendly and very helpful, I appreciate all the help they gave me in order to store my furniture

Rating:

5.0

Great people's!!!

Rating:

5.0

The lady was super friendly and even apologized for the people at pickup.

Rating:

5.0

Over priced!

Rating:

3.0

Just be more prepared and knowledgeable on the computers and more time manageable

Rating:

4.0

This the second time I've used a car hauling trailer from U-Haul and both times, it worked great.

Rating:

5.0

Always rent trucks with a full tank of gas

Rating:

1.0

Fix the lock on the truck.... I would like a refund my items almost got stolen several times

Rating:

1.0

Very slow service

Rating:

5.0

Always have professional attitude and always courteous.

Rating:

4.0

Have more than one clerk working .

Rating:

5.0

Staff is very friendly and help out with anything needed

Rating:

3.0

The truck rental experience was awesum but STORAGE ummm I only had stuff in 1 month and 2 days could not even get any money back for the rest of month but whatever sooo got things out and home had ROACHES coming out of my stuff never had any BUGS I should of known when I killed a ROACH in the hallway So maybe since there was no refund given you guys should use that for PEST CONTROL

Rating:

3.0

The windows on the truck was so dirty you couldn't see clearly, other than that I was satisfied

Rating:

1.0

The girl working was DID NOT WANT TO WORK. I feel like it was a horrible experience from the moment I arrived until I walked out of the lobby. First off, the poor guy in front of me was rented the wrong piece of equipment and the lady kept making it clear that she would NOT give him a refund. Loudly. Then a few days before when I reserved my truck online, I also reserved a $7 dolly with it. Well the lady then tells me they only have $10 dollys and I can be charged extra. I told her I didn't feel like it was my fault they didn't have the equipment I reserved and then all of asudden she remembered they had a $7 one in a truck and went outside to actually do her job. I feel like it was some type of scheme to get me to pay more? Even if it's $3 more it was still the fact that that was her aim. Felt annoyed and ripped off leaving. After being there for almost an hour.

Rating:

5.0

Customer service was excellent very friendly and helpful

Rating:

4.0

Pd 882.00 one way was kinda hoping to get some money back but didn't but did get a month free of storage and my only concern with that is I got a small one that was on top but wanted one on floor level but had no choice to take top my concern is safety it was very difficult to climb up that ladder with no safety features and could of fallen also seen roaches climbing on outside of wall you guys may want to call pest control but other than that I mean I got here so thanks

Rating:

2.0

Please clean the vehicle before renting it out as there was so much hair stuck on the fabric seat on the drivers side, I had to use a cover on the seat in order to drive it. Also, the type of van I had rented and was guaranteed was not there when I arrived. The van I was given was the only one on the entire lot.

Rating:

4.0

The office is clean it was the walls and floor was the storage room was dirty. I understand these storage have been used in years that’s fine, I’m not to petty other than that it was good

Rating:

5.0

Clean and organized place

Rating:

4.0

Easy return

Rating:

5.0

Even though we were stressed and everywhere, the woman that cashed us out was so good answering all of our questions,listened to us, and eased our worries. Great experience for my first time doing this

Rating:

1.0

You guys at U-Haul are a bunch of liars you held up took my credit card my ID and you lied about the whole damn thing the police department says you can't file a report if you don't have any information so if I never have to rent from you I won't you guys are an asshole.

Rating:

5.0

Service was fantastic. The young woman that helped us was extremely helpful and accommodating. She went above and beyond to be sure we had what we needed.

Rating:

1.0

I was charged for the insurance when I declined it. Also, I was there 10 minutes before my reserved time and I was not assisted until 11:30am as 1 person was working and another person was in the back office.

Rating:

5.0

I didn't catch her name, but one of the employees helped me jump my vehicle after my car didn't start. She was super helpful and friendly. 5 stars!

Rating:

3.0

After doing a reservation 2 weeks prior, uhaul customer service texted the day before, at 1500 that they have no truck available. Customer service Ashley's response is drive 40 miles out to get a another truck from a different location or cancel the reservation because there's no truck. We had already payed movers to come in, non refundable. Disrespectful and rude. Will talk to customer service management.

Rating:

2.0

Rented a appliance dolly that strap didnt work right. The handle you use to tighten the straps was broke. I only came for the application dolly because it got that feature. Also my deep freezer fell on me due to this maintenance. Not please at all

Rating:

3.0

The truck was ok although it smelled smoked in and had a dent on the outside. I wanted to do the review for the armstrong movers and gt $6 back.

Rating:

5.0

The staff was very nice every time I came in. The manager (at least I think she was the manager) was extremely helpful and kind when assisting me with finding additional storage units after I took their last units at their location. She called around and found me the space I needed. She showed genuine concern and made my very hectic day a bit easier. Need more people in the world like her.

Rating:

2.0

I think I was charged more then I should have been. My card was charged extra after I turned the truck in and was not given an explanation.

Rating:

4.0

Hire more people to speed up the service

Rating:

4.0

Improve & maintain system hardware. The computer system went down at multiple locations.

Rating:

4.0

Your online it's not as accurate as it needs to be I was left a whole day without equipment. This caused me to delay my plans. Now personally it's no one's fault everyone at the locations were kind thoughtful and very very nice. But your online appointment and locations information communication really does need help.

Rating:

1.0

Not give dirty trucks out at all and not charge a EXTRA day for being less than 30 mins late. That's completely horrible business. How do you guys charge a customer a entire day charge for being less than 30 mins late. Which I explained to them before I brought the truck there was a situation that happened due to my son being sick and they still charged me. Completely horrible business and customer service. Will not be using this company again.

Rating:

3.0

Truck was dirty.

Rating:

5.0

Haven’t plms or happen with storage since 2019 so Great!

Rating:

1.0

Due to covid we have to wear masks. The staff was not wearing a mask. And they were eating... I brought it to their attention about the masks being necessary and they said " oh yea but" and continued eating.. Some 4 more customers came in without masks and they didnt tell them anything. I ecpressed how i had lost 2 family members of covid and 23 friends and maks were necessaty and they laughed it off... I stayed and used it only because i was already there and it was a convenient location.. You need to speak to them.. Thank you

Rating:

5.0

Super friendly staff

Rating:

5.0

Both the Manager and her Assistant were extremely helpful, professional and kind. The store was completely filled with customers returning and picking up their rentals, yet the employees maintained a very professional demeanor. They also kept in contact with the customers waiting in line, offering faster checkouts for those just dropping items off. We had a very good experience.

Rating:

2.0

Climate control very poor. Temps over 90 degrees common. Storage space very dark. Short hours offered limited access for anyone working a normal schedule

Rating:

5.0

Taylor was the best!

Rating:

4.0

Staff was friendly and helpful. The door to my unit was a bit tough to swing open, but other than that my experiences with this uhaul location was positive.

Rating:

5.0

Margaret was great, professional and kind. She made it easy, i walked in feeling over whelmed and she was sweet and caring, Cynderella

Rating:

2.0

The staff was friendly but the manager is horrible. She has no customer service skills at all. EVERY interaction I had with her was negative which is one of the main reasons I moved my storage.

Rating:

5.0

Love the customer service

Rating:

5.0

Friendly

Rating:

5.0

Excellent Services

Rating:

5.0

My only issue is having my card for payment manually entered by your staff. I really felt uncomfortable.Please correct this issue so that customers can swipe and then enter their pin number. Thanks!

Rating:

2.0

In "97 it was dirty and run down. Reached out to corporate / regional office ( Nicole 512-865-4153) and never received an answer about concerns. Paying $106 for 8X8 is ridiculous.. Mgr not honest.

Rating:

4.0

She was good. But my overall Uhaul experience was terrible.

Rating:

5.0

good stay

Rating:

1.0

The Manager Margaret lied to me about pricing and charged me a completely different price than she emailed all my personal information to someone in a different state.

Rating:

5.0

This location seems to be operating under staffed however, I think they did a great job maintaining professionalism when other customers started to get frustrated due to longer wait periods.

Rating:

5.0

Very helpful and they moved fast to get me a storage.

Rating:

5.0

Nice!!!

Rating:

5.0

Ms. Margret was very knowledgeable and efficient. The store had a very long line and we had been waiting for about twenty minutes. Within ten minutes, Ms. Margret assisted all the customers and clear

Rating:

4.0

Very helpful with my transition from. Florida to Texas. Thank You.

Rating:

5.0

Got there late and the manager there let me still store my stuff plus the storage I originally got was to small and she gave me a bigger one with no problem..

Rating:

4.0

Great job

Rating:

4.0

Very good service for me despite the previous reviews I saw. Margaret was very informative and straight forward.

Rating:

5.0

The manager went out of her way to get us the correct storage lockers. My belongings were in a clean safe facility. Easy transition. The office runs a bit slow but it’s ok. Everything was awesome

Rating:

2.0

They sold me a tow hitch , then hooked it up,upon return to get same trailer she said it was the wrong one and it would cost to get another one.

Rating:

5.0

The lady who checked me in was very professional, knowledgeable, patient and helpful. The whole process couldn't have went smoother. Thanks Uhaul for hiring great people.

Rating:

1.0

I clearly told the representative I needed a storage unit. She chose a storage locker. Yes, a locker. It was so strenous loading tuff boxes onto a ladder into a locker. We rented for 39 minutes! Sad!

Rating:

5.0

The lady who hooked us up with kayla,jay,shannon! God sent, On a scale of 1 to 10, this experience was a 25. Really 25. Rite size storage unit, EXCEPTIONALLY HELPFUL PEOPLE GETTING US TO SETTLE HERE.

Rating:

5.0

The only issue I had was my EMERGENCY CONTACT was sent a collection letter when I was late. That’s not what they are for. A late payment is not an EMERGENCY CONTACT issue.

Rating:

2.0

Only had one staff person working, during the busiest time of the day!

Rating:

1.0

The manager, Margaret Graham, was very unprofessional and confrontational as if I had done her something personally. I was threatened to have the police called on me due to policies not being explaine

Rating:

1.0

Place was horrible

Rating:

1.0

I reserved a Storage unit weeks in advance. When I showed up to transfer my stuff in the unit, Uhaul had leased the unit to someone else while I was listed as the leaser. It was a bad experience.