Customer Reviews for U-Haul Moving & Storage of Killeen

2,620 reviews

102 E Veterans Memorial Blvd   Killeen, TX 76541

(254) 526-9626

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(254) 526-9626

102 E Veterans Memorial Blvd
Killeen, TX 76541

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The lady I had was very helpful and understanding . So was the whole staff that was in their they where very professional .

joann g.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

TAREIK G. 
Rating:
4.0

Anger Ms Graham was a delight every time we spoke on phone and in person. She and her staff were always professional friendly and efficient.

christina v.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DONALD W. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Excellence and quality

Anthony T.  |  Overall Experience 
Rating:
1.0

Stop giving empty trucks out and telling customers to return it the same way and then charge them for filling it up after your employees noted it was given out empty. THIEVES!!!!

BRADLEY C. 
Rating:
1.0

Car smelled like smoke and the manager was not very helpful

Steven B. 
Rating:
4.0

Customer did not leave a comment.

Wayne N. 
Rating:
1.0

Get better staff for your Veterans Memorial location. The staff there is very rude and unprofessional and I'm reporting to corporate. I would never recommend this location to anyone!

EBONY B. 
Rating:
5.0

Customer did not leave a comment.

Regan H. 
Rating:
3.0

Customer did not leave a comment.

Brian J. 
Rating:
3.0

Customer did not leave a comment.

KENNETH F. 
Rating:
5.0

Customer did not leave a comment.

Cruzita G. 
Rating:
1.0

Customer did not leave a comment.

patrick S. 
Rating:
5.0

Good Job Guys!! Thank you!

ERWIN M. 
Rating:
3.0

Sanitize interrior

ADRIAN G. 
Rating:
5.0

The staff was very helpful and friendly with lots of professional experience and she made me visit feel welcomed

Shalisha R. 
Rating:
5.0

Customer did not leave a comment.

NATHAN R. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS R. 
Rating:
4.0

Help alot

MARLEY N. 
Rating:
3.0

The people who work here are kind of special. And I'm not saying special in a good way. Could definitely use some customer service classes.

Allegro M. 
Rating:
5.0

Customer did not leave a comment.

GREGORY H. 
Rating:
5.0

The gay helped all time.

MANUEL O. 
Rating:
1.0

Customer did not leave a comment.

KAREN S. 
Rating:
5.0

Appreciate the help in a short notice. Good service

Robert C. 
Rating:
5.0

Nothing. This was hands down the best location I have interacted with. Everyone was great!

Liane J. 
Rating:
1.0

Had to wait a long time, facility very disorganized

GREGORY H. 
Rating:
4.0

Customer did not leave a comment.

Kallum G. 
Rating:
2.0

I realize it was out of the locations hands, but the truck we rented was not returned. The guy said he was on his way and never showed up. We ended up having to get a smaller truck at the same rate as the bigger truck and take extra trips which in the end cost us more. There was no compensation offered for the major inconvenience.

JASON R. 
Rating:
5.0

Customer did not leave a comment.

Asoye U.  |  Overall Experience 
Rating:
1.0

I started my trip late because the workers couldn't find the key to my truck. The employers spent 15minutes looking for the keys. I would think key management is one of the more important requirements for the job and they clearly failed. Turns out the truck was lent out to one of the employers there before my trip. Im not returning to this location.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

WANETIA D.  |  Overall Experience 
Rating:
3.0

The truck smelled of cigarette smoke. I have allergies and it really bothered me.

WALTERJEFFERSON S. 
Rating:
5.0

Customer did not leave a comment.

ADALBERTO O. 
Rating:
2.0

Customer service woman was by herself, ignored me for a conversation when we first walked in. Then she was confrontational, asking repeated questions about the rental agreement, where I am going, and when I will get there. She also got frustrated when I didn't care about Uhaul's insurance or protection. Uhaul can do better! Get a person in there that cares about customer service.

BRIAN N. 
Rating:
5.0

Customer did not leave a comment.

Andrew M. 
Rating:
5.0

Customer did not leave a comment.

aaron S. 
Rating:
5.0

Customer did not leave a comment.

EUGENE W. 
Rating:
5.0

Thank you for the great customer service!

MARC B. 
Rating:
5.0

Customer did not leave a comment.

Rachel R.  |  First Impressions 
Rating:
3.0

There were baby riches in the back

MIRANDA D. 
Rating:
5.0

The line was pretty long and the wait was a little issue as we were meeting movers to help us move our belongings. We booked the movers through UHAUL because I trust UHAUL. Thankfully, the delay did not hurt us. The truck and trailer were good! Customer service was excellent!

Robert M. 
Rating:
5.0

Everyone in this store is Thoroughly AMAZING! Especially the young lady with the blonde and brown mixed braids. I believe her name started with a D. She made sure everything was taken care of with our rental. She even helped us fill a low tire on the driver's side as soon as we brought it to her attention. She sprang into action and got it filled by the male attendant! When they didn't have a storage for us, her and her manager went above and beyond checking around with other stores, and found me another space! I would recommend this place to everybody!

MARY W. 
Rating:
1.0

I went to my original pick up spot. They told me they did not have our uhaul even though we reserved it. They sent us somewhere else, who also did not have our uhaul. Got sent back to the original place. And they had it 2 hours later. Then when we went to return it. The same thing happened. No one was accepting the uhaul back and sent us to 3 locations before someone took it. No one was helpful at all. And I do NOT recommend any of these places to anyone.

JOBIE S. 
Rating:
3.0

I made a reservation online for a trailer. Upon arrival to the location, we were informed that the trailer was given to someone else and there were no other ones available.

TIMOTHY S. 
Rating:
1.0

Worse experience ever !! Was waiting for a hour and half , hooked up two different trailers , did not want to give a military discount when had previously agreed to it , they ignored the fact I stated the driver side tail light wasn't working properly

EMMANUEL F. 
Rating:
2.0

Customer did not leave a comment.

Dezmond S. 
Rating:
2.0

I did my reservation online twice, paid and signed in online went to pick up my trailer, was told the u-haul rep was gone at 3:00, it was 2:58 when I pulled in and the business was open until 5:30 and was also listed on the u-haul app to be open until then. I left with no trailer. I then reserved another trailer, paid, checked in online and set out to get to the new location to pick up my trailer. As I arrived at the location, a u-haul rep called me and said that trailer wasn't available. Rerouted me to the next town over. I finally got my trailer, was picked up, hooked up by u-haul rep, pulled out and was called to come back, because the rep realized he had not tightened the ball hitch receiver down at all, asked me to drive back slowly! I am completely disappointed with u-haul! Will not probably use again!

CARL D. 
Rating:
4.0

If something happens to be plugged in the car,DON'T unplug it. Or if you have to, plug it back in when you're done with your job. My cooler with meds in it was unplugged and no one told me. Now I have to replace my medications. That's going to be expensive.

Lee Anne B. 
Rating:
3.0

Customer did not leave a comment.

Dylan G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
1.0

I was charged for a dollie i never received and when I asked for a refund I was told no even though the place I rented from made a note on my contract to that affect

BRIDGET H. 
Rating:
3.0

Overpriced just like everything else in Killeen, TX

nicole l.  |  Overall Experience 
Rating:
5.0

I was told that I could drop the u-haul off at any location. But, when I got there I had to take it to another location.

Terry W. 
Rating:
1.0

You charged my credit cards three times for the rental of one truck based on your archaic computer system, a local franchisee manager who has nary a clue what she is doing, and, as such, her staff is completely untrained, and personnel at your 800#'s who have no authority and in some cases the knowledge to correct what should should have been an incredibly easy situation to resolve. The U-Haul organization is in total disarray and has lost any trace of customer cenctricity. Next time . . .Ryder for sure!

Charles F. 
Rating:
5.0

Customer did not leave a comment.

JESSICA RENATE A. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH C. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
2.0

Unprofessional

GARY S. 
Rating:
5.0

Customer did not leave a comment.

Andre J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

veronica `.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andre J.  |  Overall Experience 
Rating:
3.0

While the location and equipment were very nice the staff needs a bit of some training. The staff person is overwhelmed and not able to answer questions, calls go on hold for a very long time. Staff person was also rude in person not just on the phone. Unclear if staff is simply overwhelmed therefore they have a bad attitude or what exactly the situation is, but there definitely needs to be some changes made.

TYLER C. 
Rating:
5.0

My experience was wonderful from the time I booked online , from the pick up, all the way to the drop off site…

JOE R. 
Rating:
3.0

Truck was a total pos . I was surprised it made the trip.

DAVID P. 
Rating:
5.0

Customer did not leave a comment.

Janeka H. 
Rating:
1.0

Make sure they have the correct mileage so they wont give customers problems when they return the truck and give the customer stress i had a bad experience when i want to drop off the truck and my blood pressure went up

CARLOS R. 
Rating:
3.0

Customer did not leave a comment.

JOANNA M. 
Rating:
5.0

All perfect..

RICARDO A. 
Rating:
2.0

It took over an hour for me to get my key because the associate working said I needed to wait for a code to pop up on my phone to pick it up from a locked container out front. The app explicitly said to pick it up at the counter, and didn't not provide a code. Finally, another employee came in, looked at the key wall hanging behind the counter, and quickly spotted my key and gave it to me.

Robin C. 
Rating:
3.0

Customer did not leave a comment.

Alexis D. 
Rating:
3.0

Having more people up front to help customer would be great and help the line move a bit faster

Deimarlazonjia M.  |  First Impressions 
Rating:
1.0

The staff at this location do not help resolve problems they create. I had reserved a truck with insurance. They did not place insurance on the truck. When I realized they hadn't I asked to place it but because I had waited over 15 minutes they told me I would have to reverse everything, and that means I would have be charged for a day rental. I was upset and the woman said “I'll take care of it”. We went about our way and I get a phone call back with her just putting some money back on my card which is NOT taking care of it. The next day I came back asking to reverse and fix her mistake she told me she can't unless I want to get charged for the day. She didn't bother to look at other options or seek someone higher up for advice. In addition, I rented a trailer but when I asked for help guide me and they didn't want to because they didn't know how. This location is bad with customer service and don't want to help their customers. I decided to drop the trailer completely and fortunately was able to receive my money back.

Yelena K. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN R. 
Rating:
5.0

All customers good job

JOSE C. 
Rating:
1.0

My request was for 24 hours not 4 hours. I would like to request a refund for the gas I paid.

MAYRA P. 
Rating:
3.0

Customer did not leave a comment.

CHERYL W. 
Rating:
1.0

Work on customer service skills. The manager was very rude and once I returned the equipment the return employee called me a man then proceeded to tell me I needed to return the equipment in it's location. I would like for someone to call me because this is very horrible.

niaimah R. 
Rating:
4.0

I've used uhaul and other rental truck services quite a bit over the years, and this was the friendliest, most helpful staff I've ever had. Front desk clerk was very friendly and she was easy to understand and helpful. The drop off employee was also extremely friendly and very clear about all the details. I'm very happy with the customer service experience of this location.

CHARLES M. 
Rating:
4.0

Customer did not leave a comment.

MARK P. 
Rating:
5.0

Quick and easy return.

TRAVIS B. 
Rating:
4.0

I know I was going half way across the country, but it was *super* expensive.

KATIE L. 
Rating:
5.0

Customer did not leave a comment.

WANDA E. 
Rating:
5.0

Customer did not leave a comment.

Cheri W. 
Rating:
3.0

Customer did not leave a comment.

TIFFANY W. 
Rating:
5.0

Customer did not leave a comment.

JOHN D. 
Rating:
1.0

Everything

KAYTERIA K. 
Rating:
5.0

Customer did not leave a comment.

THOMAS S. 
Rating:
4.0

Customer did not leave a comment.

ROSHAN D. 
Rating:
5.0

The guys were amazing. The whole experience excellent!

zaymara E. 
Rating:
1.0

Properly trained staff and hire managers who care. The gentlemen who helped me could barely type yet the managers wanted him to handle my contact alone even though he was having issues with the system. After 1hr I ended up with the wrong size trailer which was too small and I am having to make this costly trip again.

ANDRES D. 
Rating:
5.0

Customer did not leave a comment.

Revena Z. 
Rating:
5.0

Customer did not leave a comment.

Rosario P. 
Rating:
5.0

Great service, excellent assistance provided during the equipment turn in process.

KENNETH J. 
Rating:
5.0

Customer did not leave a comment.

JAMIE M. 
Rating:
5.0

Pick up people were great with removal of trailer and very professional

Laurie D. 
Rating:
5.0

Customer did not leave a comment.

JAMES E.  |  First Impressions 
Rating:
3.0

Have the worker come out and make sure to show customers everything and make sure everything good also to let us know even tho we buy the extra insurance if we need help it's an extra $325

JUANITA F. 
Rating:
4.0

Customer did not leave a comment.

ronald J. 
Rating:
5.0

The customer service person was very courteous and he was very helpful. More companies need an employee like this young man.ðŸ'ðŸ½ðŸ'ðŸ½ðŸ'ðŸ½

CHERYN P. 
Rating:
1.0

I was overcharged and no one has responded to my inquiry for a week. I prepaid for six extra days (for a total of 12 with the 6 days included) upon the start of the rental, and then was charged a late fee even though I returned it on the 10th day. Unacceptable.

PHILLIP K. 
Rating:
1.0

Never in my life have I been disrespected in a place that is supposed to be a professional setting. I will NEVER use or go to that place of that business if yours I was treat And Talked to do bad if I would have known I would have NEVER gone there.

CYNTHIA MARIE K. 
Rating:
1.0

Customer did not leave a comment.

JAMES R. 
Rating:
4.0

Overall very pleased. I really need to get names from great employees. Only hiccup was not having all of the reserved equipment I needed. I understand how I haul works it just gets a little frustrating when you can get what you need done when you need it done sometimes.

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

Derwyn D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Phillip D.  |  First Impressions 
Rating:
2.0

The place we selected pushed us to another location miles away. The new location was way understaffed. Only one person on a Saturday morning with 15 people in line. Truck had a check engine light due to gas cap. The person who checked truck in obviously didn't check truck. What else was wrong that I didn't find.

Timothy B. 
Rating:
3.0

Not enough agents on site to start the work week as you only had one person on station with an inexperienced young attendant to conduct operations.. Had to try several trailers before settling into one whose lights were fully operational..

Jose G. 
Rating:
1.0

Can you explain to me why I can't access my storage unit 24/7 like advertised? Like I understand it's a software check but why is it not default? So now I have to have things in my car while deployed instead of being able to put the items in a climate controlled storage unit.

JUSTIN A. 
Rating:
3.0

I had a 1:00 pm appointment to have a hitch installed. When I arrived there, scat was in the stall, no one working on it. I had to drive to another facility to get installed.if it had not been a prepaid item, I could see a wait, but not when I had already paid for it. They should have taken that car off the rack because evidently the owner was not there There is no excuse for that to happen. I am a senior citizen and a. 100 % disabled vet. I deserved better. It wasn't ok for to have to drive half way across town to get my hitch installed!!!!

Sonny S. 
Rating:
5.0

Customer did not leave a comment.

Ondina P. 
Rating:
4.0

Street traffic makes this location difficult. I would this the location on 190.

Richard S. 
Rating:
4.0

Customer did not leave a comment.

Gary O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

destiny c.  |  Overall Experience 
Rating:
4.0

Employees were great, location was just okay

MATTHEW D.  |  First Impressions 
Rating:
1.0

I have called and emailed to cancel my unit with no response.

Devin S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Taylorlynn N.  |  Online Move In 
Rating:
5.0

Everyone was kind, helpful and very friendly. Above and beyond. If I could give 10 stars I would. Thank You

cindy j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AQUISHA R.  |  First Impressions 
Rating:
5.0

Cristina is an excellent manager and handled the stressful situation of high demand for the various services that she offered on a holiday weekend. Many of the new customers had high expectations and she was able to fulfill there needs. She was professional and pleasant to interact with.

Anthony T.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Keyara A.  |  First Impressions 
Rating:
5.0

I like it because it's got good security good lighting and you know your stuff is going to be safe it's a clean and friendly place and they answer all the questions you have and they try to help you and they even take you and show you the storage units thank you

John S.  |  First Impressions 
Rating:
5.0

U haul helped me like no other company would, and I appreciate them for working with me and getting me where I need to be. P.s. this is a real testimony not paid! I recommend them to anyone!!

Shaniqua R.  |  First Impressions 
Rating:
3.0

The workers were nice and friendly and the vehicles were maintained to standard. The storage containers on the inside were a little rough looking but overall satisfactory.

Nicholas E.  |  First Impressions 
Rating:
4.0

The office is clean it was the walls and floor was the storage room was dirty. I understand these storage have been used in years that's fine, I'm not to petty other than that it was good

Giovanni A.  |  First Impressions 
No reviews have been submitted for this location.

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