El cliente no dejó un comentario.Cruzita G.
Customer Reviews for U-Haul Moving & Storage of Killeen
Killeen, TX 76541
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 12/24/2021: 7:00 a. m. - 4:00 p. m.
- 12/25/2021: cerrado
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.patrick S.
Good Job Guys!! Thank you!ERWIN M.
Sanitize interriorADRIAN G.
The staff was very helpful and friendly with lots of professional experience and she made me visit feel welcomedShalisha R.
El cliente no dejó un comentario.NATHAN R.
El cliente no dejó un comentario.NICHOLAS R.
Help alotMARLEY N.
The people who work here are kind of special. And I'm not saying special in a good way. Could definitely use some customer service classes.Allegro M.
El cliente no dejó un comentario.GREGORY H.
The gay helped all time.MANUEL O.
El cliente no dejó un comentario.KAREN S.
Appreciate the help in a short notice. Good serviceRobert C.
Nothing. This was hands down the best location I have interacted with. Everyone was great!Liane J.
Had to wait a long time, facility very disorganizedGREGORY H.
El cliente no dejó un comentario.Kallum G.
I realize it was out of the locations hands, but the truck we rented was not returned. The guy said he was on his way and never showed up. We ended up having to get a smaller truck at the same rate as the bigger truck and take extra trips which in the end cost us more. There was no compensation offered for the major inconvenience.JASON R.
El cliente no dejó un comentario.Asoye U. | Overall Experience
I started my trip late because the workers couldn't find the key to my truck. The employers spent 15minutes looking for the keys. I would think key management is one of the more important requirements for the job and they clearly failed. Turns out the truck was lent out to one of the employers there before my trip. Im not returning to this location.Michael D.
El cliente no dejó un comentario.WANETIA D. | Overall Experience
The truck smelled of cigarette smoke. I have allergies and it really bothered me.WALTERJEFFERSON S.
El cliente no dejó un comentario.ADALBERTO O.
Customer service woman was by herself, ignored me for a conversation when we first walked in. Then she was confrontational, asking repeated questions about the rental agreement, where I am going, and when I will get there. She also got frustrated when I didn't care about Uhaul's insurance or protection. Uhaul can do better! Get a person in there that cares about customer service.BRIAN N.
El cliente no dejó un comentario.Andrew M.
El cliente no dejó un comentario.aaron S.
El cliente no dejó un comentario.EUGENE W.
Thank you for the great customer service!MARC B.
El cliente no dejó un comentario.Rachel R. | First Impressions
There were baby riches in the backMIRANDA D.
The line was pretty long and the wait was a little issue as we were meeting movers to help us move our belongings. We booked the movers through UHAUL because I trust UHAUL. Thankfully, the delay did not hurt us. The truck and trailer were good! Customer service was excellent!Robert M.
Everyone in this store is Thoroughly AMAZING! Especially the young lady with the blonde and brown mixed braids. I believe her name started with a D. She made sure everything was taken care of with our rental. She even helped us fill a low tire on the driver's side as soon as we brought it to her attention. She sprang into action and got it filled by the male attendant! When they didn't have a storage for us, her and her manager went above and beyond checking around with other stores, and found me another space! I would recommend this place to everybody!MARY W.
I went to my original pick up spot. They told me they did not have our uhaul even though we reserved it. They sent us somewhere else, who also did not have our uhaul. Got sent back to the original place. And they had it 2 hours later. Then when we went to return it. The same thing happened. No one was accepting the uhaul back and sent us to 3 locations before someone took it. No one was helpful at all. And I do NOT recommend any of these places to anyone.JOBIE S.
I made a reservation online for a trailer. Upon arrival to the location, we were informed that the trailer was given to someone else and there were no other ones available.TIMOTHY S.
Worse experience ever !! Was waiting for a hour and half , hooked up two different trailers , did not want to give a military discount when had previously agreed to it , they ignored the fact I stated the driver side tail light wasn't working properlyEMMANUEL F.
El cliente no dejó un comentario.Dezmond S.
I did my reservation online twice, paid and signed in online went to pick up my trailer, was told the u-haul rep was gone at 3:00, it was 2:58 when I pulled in and the business was open until 5:30 and was also listed on the u-haul app to be open until then. I left with no trailer. I then reserved another trailer, paid, checked in online and set out to get to the new location to pick up my trailer. As I arrived at the location, a u-haul rep called me and said that trailer wasn't available. Rerouted me to the next town over. I finally got my trailer, was picked up, hooked up by u-haul rep, pulled out and was called to come back, because the rep realized he had not tightened the ball hitch receiver down at all, asked me to drive back slowly! I am completely disappointed with u-haul! Will not probably use again!CARL D.
If something happens to be plugged in the car,DON'T unplug it. Or if you have to, plug it back in when you're done with your job. My cooler with meds in it was unplugged and no one told me. Now I have to replace my medications. That's going to be expensive.Lee Anne B.
El cliente no dejó un comentario.Dylan G.
El cliente no dejó un comentario.MICHAEL W.
I was charged for a dollie i never received and when I asked for a refund I was told no even though the place I rented from made a note on my contract to that affectBRIDGET H.
Overpriced just like everything else in Killeen, TXnicole l. | Overall Experience
I was told that I could drop the u-haul off at any location. But, when I got there I had to take it to another location.Terry W.
You charged my credit cards three times for the rental of one truck based on your archaic computer system, a local franchisee manager who has nary a clue what she is doing, and, as such, her staff is completely untrained, and personnel at your 800#'s who have no authority and in some cases the knowledge to correct what should should have been an incredibly easy situation to resolve. The U-Haul organization is in total disarray and has lost any trace of customer cenctricity. Next time . . .Ryder for sure!Charles F.
El cliente no dejó un comentario.JESSICA RENATE A.
El cliente no dejó un comentario.John M.
El cliente no dejó un comentario.JOSEPH C.
El cliente no dejó un comentario.Christopher S.
El cliente no dejó un comentario.Andre J. | First Impressions
El cliente no dejó un comentario.veronica `. | First Impressions
El cliente no dejó un comentario.Andre J. | Overall Experience
While the location and equipment were very nice the staff needs a bit of some training. The staff person is overwhelmed and not able to answer questions, calls go on hold for a very long time. Staff person was also rude in person not just on the phone. Unclear if staff is simply overwhelmed therefore they have a bad attitude or what exactly the situation is, but there definitely needs to be some changes made.TYLER C.
My experience was wonderful from the time I booked online , from the pick up, all the way to the drop off siteâ€¦JOE R.
Truck was a total pos . I was surprised it made the trip.DAVID P.
El cliente no dejó un comentario.Janeka H.
Make sure they have the correct mileage so they wont give customers problems when they return the truck and give the customer stress i had a bad experience when i want to drop off the truck and my blood pressure went upCARLOS R.
El cliente no dejó un comentario.JOANNA M.
All perfect..RICARDO A.
It took over an hour for me to get my key because the associate working said I needed to wait for a code to pop up on my phone to pick it up from a locked container out front. The app explicitly said to pick it up at the counter, and didn't not provide a code. Finally, another employee came in, looked at the key wall hanging behind the counter, and quickly spotted my key and gave it to me.Robin C.
El cliente no dejó un comentario.Alexis D.
Having more people up front to help customer would be great and help the line move a bit fasterDeimarlazonjia M. | First Impressions
The staff at this location do not help resolve problems they create. I had reserved a truck with insurance. They did not place insurance on the truck. When I realized they hadn't I asked to place it but because I had waited over 15 minutes they told me I would have to reverse everything, and that means I would have be charged for a day rental. I was upset and the woman said â€œI'll take care of itâ€. We went about our way and I get a phone call back with her just putting some money back on my card which is NOT taking care of it. The next day I came back asking to reverse and fix her mistake she told me she can't unless I want to get charged for the day. She didn't bother to look at other options or seek someone higher up for advice. In addition, I rented a trailer but when I asked for help guide me and they didn't want to because they didn't know how. This location is bad with customer service and don't want to help their customers. I decided to drop the trailer completely and fortunately was able to receive my money back.Yelena K.
El cliente no dejó un comentario.CHRISTIAN R.
All customers good jobJOSE C.
My request was for 24 hours not 4 hours. I would like to request a refund for the gas I paid.MAYRA P.
El cliente no dejó un comentario.CHERYL W.
Work on customer service skills. The manager was very rude and once I returned the equipment the return employee called me a man then proceeded to tell me I needed to return the equipment in it's location. I would like for someone to call me because this is very horrible.niaimah R.
I've used uhaul and other rental truck services quite a bit over the years, and this was the friendliest, most helpful staff I've ever had. Front desk clerk was very friendly and she was easy to understand and helpful. The drop off employee was also extremely friendly and very clear about all the details. I'm very happy with the customer service experience of this location.CHARLES M.
El cliente no dejó un comentario.MARK P.
Quick and easy return.TRAVIS B.
I know I was going half way across the country, but it was *super* expensive.KATIE L.
El cliente no dejó un comentario.WANDA E.
El cliente no dejó un comentario.Cheri W.
El cliente no dejó un comentario.TIFFANY W.
El cliente no dejó un comentario.JOHN D.
El cliente no dejó un comentario.THOMAS S.
El cliente no dejó un comentario.ROSHAN D.
The guys were amazing. The whole experience excellent!zaymara E.
Properly trained staff and hire managers who care. The gentlemen who helped me could barely type yet the managers wanted him to handle my contact alone even though he was having issues with the system. After 1hr I ended up with the wrong size trailer which was too small and I am having to make this costly trip again.ANDRES D.
El cliente no dejó un comentario.Revena Z.
El cliente no dejó un comentario.Rosario P.
Great service, excellent assistance provided during the equipment turn in process.KENNETH J.
El cliente no dejó un comentario.JAMIE M.
Pick up people were great with removal of trailer and very professionalLaurie D.
El cliente no dejó un comentario.JAMES E. | First Impressions
Have the worker come out and make sure to show customers everything and make sure everything good also to let us know even tho we buy the extra insurance if we need help it's an extra $325JUANITA F.
El cliente no dejó un comentario.ronald J.
The customer service person was very courteous and he was very helpful. More companies need an employee like this young man.ðŸ'ðŸ½ðŸ'ðŸ½ðŸ'ðŸ½CHERYN P.
I was overcharged and no one has responded to my inquiry for a week. I prepaid for six extra days (for a total of 12 with the 6 days included) upon the start of the rental, and then was charged a late fee even though I returned it on the 10th day. Unacceptable.PHILLIP K.
Never in my life have I been disrespected in a place that is supposed to be a professional setting. I will NEVER use or go to that place of that business if yours I was treat And Talked to do bad if I would have known I would have NEVER gone there.CYNTHIA MARIE K.
El cliente no dejó un comentario.JAMES R.
Overall very pleased. I really need to get names from great employees. Only hiccup was not having all of the reserved equipment I needed. I understand how I haul works it just gets a little frustrating when you can get what you need done when you need it done sometimes.DAVID B.
El cliente no dejó un comentario.Derwyn D. | Overall Experience
El cliente no dejó un comentario.Phillip D. | First Impressions
The place we selected pushed us to another location miles away. The new location was way understaffed. Only one person on a Saturday morning with 15 people in line. Truck had a check engine light due to gas cap. The person who checked truck in obviously didn't check truck. What else was wrong that I didn't find.Timothy B.
Not enough agents on site to start the work week as you only had one person on station with an inexperienced young attendant to conduct operations.. Had to try several trailers before settling into one whose lights were fully operational..Jose G.
Can you explain to me why I can't access my storage unit 24/7 like advertised? Like I understand it's a software check but why is it not default? So now I have to have things in my car while deployed instead of being able to put the items in a climate controlled storage unit.JUSTIN A.
I had a 1:00 pm appointment to have a hitch installed. When I arrived there, scat was in the stall, no one working on it. I had to drive to another facility to get installed.if it had not been a prepaid item, I could see a wait, but not when I had already paid for it. They should have taken that car off the rack because evidently the owner was not there There is no excuse for that to happen. I am a senior citizen and a. 100 % disabled vet. I deserved better. It wasn't ok for to have to drive half way across town to get my hitch installed!!!!Sonny S.
El cliente no dejó un comentario.Ondina P.
Street traffic makes this location difficult. I would this the location on 190.Richard S.
El cliente no dejó un comentario.MARY S.
El cliente no dejó un comentario.MARQUE S.
El cliente no dejó un comentario.WENDY M.
The guy at the counter was not professional or had any customer service what so ever! He was also rude to my son who told him to have a good day and he totally ignored him!Jennifer B.
El cliente no dejó un comentario.Gary O. | Overall Experience
The trailer was not swept out, but it was well maintained mechanically. Dropoff was a challenge due to grumpy employee. But it was late in the day and perhaps he just wanted to go home. I would rent here again.Brandy B.
El cliente no dejó un comentario.Robert M.
El cliente no dejó un comentario.destiny c. | Overall Experience
Rude customer service at the counter, The 2 customers before me had the same opinionJason M.
El cliente no dejó un comentario.John A.
El cliente no dejó un comentario.Nicholas V.
El cliente no dejó un comentario.Vladyslav K.
El cliente no dejó un comentario.Deanna T. | Overall Experience
Employees were great, location was just okayMATTHEW D. | First Impressions
I have called and emailed to cancel my unit with no response.Devin S. | Online Move In
El cliente no dejó un comentario.Taylorlynn N. | Online Move In
Everyone was kind, helpful and very friendly. Above and beyond. If I could give 10 stars I would. Thank Youcindy j. | First Impressions
El cliente no dejó un comentario.AQUISHA R. | First Impressions
Cristina is an excellent manager and handled the stressful situation of high demand for the various services that she offered on a holiday weekend. Many of the new customers had high expectations and she was able to fulfill there needs. She was professional and pleasant to interact with.Anthony T. | First Impressions
El cliente no dejó un comentario.Keyara A. | First Impressions
I like it because it's got good security good lighting and you know your stuff is going to be safe it's a clean and friendly place and they answer all the questions you have and they try to help you and they even take you and show you the storage units thank youJohn S. | First Impressions
U haul helped me like no other company would, and I appreciate them for working with me and getting me where I need to be. P.s. this is a real testimony not paid! I recommend them to anyone!!Shaniqua R. | First Impressions
The workers were nice and friendly and the vehicles were maintained to standard. The storage containers on the inside were a little rough looking but overall satisfactory.Nicholas E. | First Impressions
The office is clean it was the walls and floor was the storage room was dirty. I understand these storage have been used in years that's fine, I'm not to petty other than that it was goodGiovanni A. | First Impressions
Servicios adicionales en esta ubicación
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