Went to pickup Truck and was informed that they didnt have the truck for the time specified but did manage to getthe truck I wanted for the time specified because I insisted. When I picked up the truck the passenger door lock was broken, when I called and told them they said they were aware of it. My things could have been stolen!!!! When I went to drop off the truck they pulled the truck inside the garage and closed the door on me when I asked for a receipt. they were rude and disrespectful and almost refused to give me a receipt before I left and before they closed. the gas on the paperwork was incorrect as well.Brian M.
Customer Reviews for U-Haul Moving & Storage of Kensington
Philadelphia, PA 19125
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Very friendly and helpful.Scott V. | Overall Experience
Very professionalJAHQUAN W.
At return there wasn't WiFi to complete the return process using the phone.Mark G.
El cliente no dejó un comentario.Gabrielle S.
El cliente no dejó un comentario.Patricia H. | First Impressions
El cliente no dejó un comentario.Susan B.
El cliente no dejó un comentario.Diane D.
Very helpful and accommodating staff?!Patricia B.
El cliente no dejó un comentario.Andrew B.
Have more bigger vansBrian D.
I never got her name but the front desk woman was super duper helpful and kind to me every time I was there. She checked me in and checked me out too, I wish I got her name. But she's usually always there. She's definitely an asset to this company as she made my experience all the merrier.Alejandra H. | Overall Experience
Fatima assisted me with my rental. She was wonderful. Very friendly and took the time to explain the rental agreement with me. She went above and beyond to help me.Madelena T.
I love the girl that attended me she was nice polite n friendly deserve a raiseLUISA P. | First Impressions
Stopped a block from the house we were moving from, battery was completely dead. Called for assistance and were told that the location couldn't find jumper cables, that the battery â€œprobably wasn't deadâ€ even though no one ever came out, and then we're told we couldn't be helped. I received a refund, but the experience was utterly frustrating especially considering we broke down less than a mile from the location and still nothing was done to help us.Forrest H.
Great facility. Everything is like new. Location was very convenient to Temple University. I would not go there at night but otherwise very good.DEVONJOEL C. | First Impressions
Great facilities. Very good service. Location is rough but the business runs very well. We were moving out of an apartment near Temple Univ. and it was only about 3.5 miles away.DEVONJOEL C.
There was a younger guy working who helped me move my stuff into my unit which was so amazing. He went above and beyond with customer service. It would've gave taken me so long to do it all myself, he saved me so much time, can't thank him enough!Catherine F. | First Impressions
El cliente no dejó un comentario.Grace R.
El cliente no dejó un comentario.SHARON P. | First Impressions
Received excellent customer service, van was in excellent condition including backup cameraKate S.
The service at this particular Uhaul is always exceptional, Ms.Fatima manages a great store. She is always available for questions and suggestions. Thanks Mario LozanoMARIO L.
El cliente no dejó un comentario.miguel r. | First Impressions
El cliente no dejó un comentario.JUDITH S. | Overall Experience
El cliente no dejó un comentario.natasha R.
Very satisfiedDERRALD B H.
I have enjoyed using U-Haul rental shucked and storage facilities for my move. Access to the facilities is excellent, the employees are helpful and courteous. There are supplies for everything when you're moving. It's been a great experience.Joseph S. | Overall Experience
El cliente no dejó un comentario.Chris R.
El cliente no dejó un comentario.NOEMI G.
Safe was really helpful and friendlyduane a. | First Impressions
El cliente no dejó un comentario.Elizabeth M.
El cliente no dejó un comentario.James H.
El cliente no dejó un comentario.Adam K.
Staff were also very helpful and and timely.Timothy C.
El cliente no dejó un comentario.kioshe w. | Overall Experience
This facility and its staff is excellent in every way. The staff is friendly, helpful and accommodating. Would highly recommend this facility.Margaret P. | Overall Experience
People are very kindparrilla M.
El cliente no dejó un comentario.Joseph J.
This was the most seamless uhaul pickup experience I've ever had (have done this 3 or 4 times in the past). I do wish the text message asking me to confirm the condition of the truck had come prior to getting the keys because I didn't see the message till I got home.Kristine A.
Experience was great. Everyone was very polite and helpfulandrew C.
I want to say that Kahili Johnson was OUTSTANDING . He was the bestmary D.
El cliente no dejó un comentario.zakiyyah H.
Everyone was super nice & informative. The equipment worked great and was clean. I will def be using this location again!Leah M.
El cliente no dejó un comentario.NATASHA M.
El cliente no dejó un comentario.Ryan H.
Best storage in phillyFreddy V.
Employees were nice and respectful vehicles were well cleaned and the location is perfectJose S.
El cliente no dejó un comentario.Richard Y.
El cliente no dejó un comentario.John D.
El cliente no dejó un comentario.Steven R. | First Impressions
El cliente no dejó un comentario.shelley P.
The guy I had helped me in the nick of time. He had a truck reservation for the am but he still let me take the truck and said bring it back on time. I just needed it for like 2hrs. So I brung it back that same night. I did not wanna be in the way. Besides I did not need it for that like. Great service, great equipment, great attitude. Pure excellence. Thanks U-Haul.RASHAWN H.
El cliente no dejó un comentario.Aleka S.
El cliente no dejó un comentario.David J. | First Impressions
You do not need to improve on your staff's customer service mentalities. They brought it to Uhaul.Bernadine R.
El cliente no dejó un comentario.Deniel V.
El cliente no dejó un comentario.Deniel V.
The customer care agents at the front desk were very pleasant and informative! They have great attitudes and it was refreshing! Very pleased with the overall ease of the experience.Adam A.
No real issues, maybe clear instructions for returning vehicles since the street is technically one way where the garages are.Sarah H.
El cliente no dejó un comentario.James W.
Location is difficult to find. Its on a one-way that GPS doesn't take you the correct way. Also, signs should be posted as to where to drop off vehicles. But, the positives total out weight the negatives. Brand new facility. And, the employee who met me outside was so kind, helpful, and provided excellent customer service.Glen E.
Knowledgeable, polite and helpful store persomel.Jose D.
El cliente no dejó un comentario.Albert E.
El cliente no dejó un comentario.Scott V.
El cliente no dejó un comentario.Juston S.
El cliente no dejó un comentario.Robyn S.
El cliente no dejó un comentario.Leslie S.
The neighborhood is scaryMarion W.
El cliente no dejó un comentario.EDWIN R.
It's a little confusing how to enter the facility, so some improved directions would be helpful!Carolyn S.
El cliente no dejó un comentario.John P.
Nothing. Everything was fine. The floor of the storage space in the van was a little wet, probably from the last customer, so I guess checking to make sure there weren't any spills and presenting the van with a clean floor space to every customer would be great. Late fees charged per minute or hour listed on the information pamphlet you get during registration would be helpful too, so you can know what you will be charged before instead of after. Other than that the experience was near pristine. The staff were professional and willing to go the extra mile. Very helpful. â™¥ï¸âœ¨Justine D.
El cliente no dejó un comentario.Jacklyn R.
El cliente no dejó un comentario.Tyhira W.
Very nice workers and extremely efficient operation. Would use again. Thank you.Noah W.
This location was excellent and the guys working there were helpful. Best Uhaul experience I've ever had. I don't have to dread renting a truck anymore! PS: Truck smelled like smoke, but other than that, all was well.Bryan S.
Excellent, efficient, and friendly service at this new convenient location.Laurell L.
Nice customer serviceKofi M.
El cliente no dejó un comentario.Marc K.
Very helpful employees.Ann Marie M.
El cliente no dejó un comentario.CLAUDIA T.
El cliente no dejó un comentario.ADMIR V.
El cliente no dejó un comentario.Melissa D.
Neither 12v charging port worked; could not charge my phone.Lee M.
A very efficient and pleasant experience. The staff are the most helpful I ever encountered - over many rentals.Joseph S.
very friendly staffElicia G.
Customer service was great on phone and in person.tahira G.
El cliente no dejó un comentario.kevin G.
After two stops including Germantown ave and 6th and Norris neither had hand trucksJohn S.
None Great costumer serviceSabrina B.
El cliente no dejó un comentario.Coleen S.
Fatima n Staff were Professional and Thorough " Enjoyed doing business with them!!Joseph D. | Overall Experience
Customer service was awesome! Truck was ready when I arrived and drop off was just as easy! Highly recommend this location! Also very clean and organized office space!LISHEA K.
El cliente no dejó un comentario.xierra b. | First Impressions
El cliente no dejó un comentario.Orlando R.
All good here, friendly and very knowledgeable staff,,Joseph D. | First Impressions
El cliente no dejó un comentario.Donovan V.
All good!! Nyce crew!!Joseph D.
Great experience overall. I would just include plug adaptors inside vans to be able to charge one's mobile phones. Cheapest option is to add a lighter hole USB charger adaptor. Its $1 at dollar stores. That's just a suggestion as gou asked miguel T.
Ningunomary b. | Overall Experience
Give better directions to entering your facility. It is very confusing, especially if you don't Know the area.mary B.
I don't like being charged for two days when I had the truck for one day. It's terrible. I won't use uhaul again.Marie R.
El cliente no dejó un comentario.Jeanette R.
El cliente no dejó un comentario.Ronisha L.
I only needed the rental for a quick task, I wish that the cost was lower considering I rented the van for 2 & 1/2 hoursKevin W.
El cliente no dejó un comentario.Brandon L.
El cliente no dejó un comentario.Tara K.
El cliente no dejó un comentario.Sadika T. | Overall Experience
The employees with nasty greeted me it was a very fast service everything was excellent and I would definitely recommend locationBrittany W.
If it's not broke don't fix it. I wouldn't change a thing.RUDARD R.
El cliente no dejó un comentario.Arminter M. | Overall Experience
El cliente no dejó un comentario.Daniel D.
El cliente no dejó un comentario.WILLIAM N.
El cliente no dejó un comentario.LUZ M.
El cliente no dejó un comentario.VIOLA T.
Still waiting for my receiptâ€¦â€¦â€¦â€¦..Angela A.
El cliente no dejó un comentario.STEPHEN S.
El cliente no dejó un comentario.Kimberly Z.
No problem at allLUISMANUEL R.
El cliente no dejó un comentario.Jason M. | Online Move In
Fatima (manager) was very knowledgeable and helpful throughout the rental process and took care of my needs immediately. The facility was clean and we'll cared for.Stephen K. | First Impressions
El cliente no dejó un comentario.TISHA T. | Overall Experience
El cliente no dejó un comentario.Kayla M. | First Impressions
El cliente no dejó un comentario.curtis H. | First Impressions
El cliente no dejó un comentario.Douglas B. | Overall Experience
El cliente no dejó un comentario.theresa o. | Overall Experience
I found the facility to be very clean nice orderly and I look forward to using it on a daily basis to help me with my storage needs in the future and would recommend it to a friend is looking for a location to keep stuff safe dry and clean and protect it from being stolen or damaged in any way this would be the place to keep your stuffJohn V. | First Impressions
Mgr " she's the best' my experience from Allegany Ave and Glenwood.Keith W. | First Impressions
El cliente no dejó un comentario.Ning Y. | First Impressions
Aside from some remnants of construction..everything was perfect & went smoothly….The Gen. Manager was very helpful, polite & professionalFatima R. | First Impressions
I have been using this uhaul since they Open 4 years ago and I am a loyal customer and super excited and happy that they now offer storage Fatima has always been so pleasant I am happy this location is back openSHARRON M. | First Impressions
Great servicePORSHA R. | Overall Experience
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡Tenemos la selección más amplia de la industria!