Customer Reviews for U-Haul Moving & Storage of Kensington

404 comentarios

339-341 E Lehigh Ave   Philadelphia, PA 19125

(215) 235-8076

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(215) 235-8076

339-341 E Lehigh Ave
Philadelphia, PA 19125

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Kayla M.  |  First Impressions 
Clasificación:
5.0

Continue providing good clean rentals and great friendly customer service. This location provided both.

DANIEL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rob D. 
Clasificación:
5.0

El cliente no dejó un comentario.

SAMUEL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

SASHA S. 
Clasificación:
5.0

Excellent customer service. Thank you Jamira and Javier! You made this process nice and easy.

BRITTLEA K. 
Clasificación:
5.0

El cliente no dejó un comentario.

curtis H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas B.  |  Overall Experience 
Clasificación:
5.0

Great service, Fatima is a great asset. Mario Lozano!

Mario L. 
Clasificación:
1.0

uhaul battery died, was hung up on by customer service when i called for help on side of road. very poor experience and received nothing to compensate me for it

PAUL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHAN S. 
Clasificación:
3.0

Provided the wrong type of dolly- I had to get another one from somewhere else on the way to my destination because they gave me the wrong kind. Also got charged for *not enough gas* even though I added to the tank RIGHT before bringing it back- seems scammy.

JOSHUA M. 
Clasificación:
4.0

El cliente no dejó un comentario.

theresa o.  |  Overall Experience 
Clasificación:
5.0

The best service n Philly

ABDULAHG S. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAMON M. 
Clasificación:
2.0

The location where I reserved my truck was closed for business, and there was no notification. I had to call, wait in queue to get help and then was assigned the new location on Lehigh Ave. I had to go farther to pickup, drop and pay for extra miles because of this mess.

Kushal S. 
Clasificación:
5.0

I found the facility to be very clean nice orderly and I look forward to using it on a daily basis to help me with my storage needs in the future and would recommend it to a friend is looking for a location to keep stuff safe dry and clean and protect it from being stolen or damaged in any way this would be the place to keep your stuff

John V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MELISSA A. 
Clasificación:
3.0

Best to advise customers of where to park and where to locate the drop box for after hours drop offs.

Jenna C. 
Clasificación:
5.0

Son excelentes

AMARILYS R. 
Clasificación:
5.0

Super making then my one and only rental

Stanley W. 
Clasificación:
5.0

Mgr " she's the best' my experience from Allegany Ave and Glenwood.

Keith W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

James F. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARYELYN M. 
Clasificación:
5.0

The staff was exceptionally friendly and made the entire process so easy. Huge shout out to statins and the lovely gentleman who backed the truck in for us. I am very grateful to have rented storage space in this location because it's off to a great start!!

MARGAUX M. 
Clasificación:
5.0

El cliente no dejó un comentario.

annie M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Matthew B. 
Clasificación:
5.0

The lovely lady at front desk was sweet, friendly and considerateðŸ¤-. The young man who helped me was kind and helpful!

CRAIG W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPHINE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danielle G. 
Clasificación:
5.0

El cliente no dejó un comentario.

KASSANDRA G. 
Clasificación:
3.0

El cliente no dejó un comentario.

BRADLEY S. 
Clasificación:
5.0

My only complaint was the truck was in empty when I received it, but yet I was required to return it with a quarter tank. The lady who waited on me was very very nice and helpful. I'll definitely be back if I need to rent another U-Haul

Jennifer M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cieara R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JANETTE B. 
Clasificación:
5.0

We had to drop our truck off at this location due to the original location we choose being closed down. The staff was helpful and friendly.

Melisha T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brendan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUGLAS B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CIERA P. 
Clasificación:
5.0

Thank you ,, for your services greatly appreciative

MALE O. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

frank A. 
Clasificación:
5.0

All the best

Sidney B. 
Clasificación:
3.0

El cliente no dejó un comentario.

RONALD W. 
Clasificación:
5.0

Fatima was very helpful and enjoyable to work with!

PAUL S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ning Y.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nikia W. 
Clasificación:
2.0

I'm not a person that is like, overly sensitive about "poor areas", but this place is like overrun with people on heroin. This is a fact of the location. Uhaul doesn't have the power to change that. That being said, I think you just need more clear signage of where dropoffs should drive, because it's very unclear.

CAMERON T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT W. 
Clasificación:
5.0

Awesome customer service.

Brian B. 
Clasificación:
5.0

Everything was fine I will rent again

ARCHIE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rosemary F. 
Clasificación:
5.0

Fatima had great customer service and took care of me and my rental. It was a very easy process picking up and dropping off the cargo van.

Easton A. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIELLE D. 
Clasificación:
5.0

Keep the trucks that have been reserved by customers, reserved...I rented a cargo van a week prior to my needing it. Everything went well until the day I came to pick it up, it had been loaned to another customer.!!!!!

ERIC W. 
Clasificación:
4.0

Aside from some remnants of construction..everything was perfect & went smoothly….The Gen. Manager was very helpful, polite & professional

FORREST H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jacqueline M. 
Clasificación:
5.0

El cliente no dejó un comentario.

James B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela M. 
Clasificación:
5.0

I've rented a small truck at this location many times. Always happy with the experience. A bunch of good people work at this location. This time was no exception. The manager, Fatima, has always provided the best customer service experience that I've had anywhere, nut just at Uhaul. i just wanted to thank your staff.

Mikhail G. 
Clasificación:
2.0

El cliente no dejó un comentario.

Erica V. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kijan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Travis W. 
Clasificación:
4.0

Exceptional help, she was very friendly, easy going and remembered me. She's great!

Yariv W. 
Clasificación:
5.0

The location personnel was very helpful.

Denise P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jeffrey C. 
Clasificación:
5.0

This was my first time using uhaul and it was a good experience! The customer service representative Kaima (I think that is her name) was very nice and professional. Thank you and I'll be renting again very soon!

Almitra J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Victoria S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Madeline M. 
Clasificación:
5.0

Was a little hesitant because I hadn't ever used this U-Haul location before but it was excellent! Staff were really friendly and efficient, it was easy to find and the truck was in great shape. I can't think of anything negative about the experience!

Elizabeth L. 
Clasificación:
2.0

Excellent, friendly customers service at this location

Paul B. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUNITA C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Marguerite D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dina R. 
Clasificación:
4.0

I was directed to pick up a truck at the E Oregon Ave location but they didn't have a 20' truck as I reserved it. I had to go all the back up to the Lehigh Ave location to get the truck, which cost me two unnecessary Uber rides. I live much closer to the Lehigh Ave location, so I should have been directed there first. Both employees at both locations were very helpful in resolving the problem but the experience was frustrating and disappointing

Andrew M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vincella S. 
Clasificación:
2.0

Location was not first choice and caused rental pickup time/distance inconvenience. And attendant at check-in basically provided the key at the counter, with hardly any explanation, for me to pickup the truck from the lot

Asad K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yvonne L. 
Clasificación:
5.0

My first drop off location was not available and I found this location. They were not expecting me, however I could not have been treated better. Very helpful and courteous. Definitely recommend this group/location.

Pat D. 
Clasificación:
5.0

El cliente no dejó un comentario.

NERTIL G. 
Clasificación:
3.0

When I went to make the reservation online it allowed me to pick a 8:00 pm return and then when I went to return around 6:30 pm there was a sign that said the location was closed, this location does not allow after hours drop offs, and come back tomorrow. This should have been flagged when I reserved the truck to know it was not possible.

Daniel K. 
Clasificación:
1.0

This was a terrifying location. Borderline dangerous. The entrance was very confusing to where the rental is. It is not the location closest to the destination where I moved too like the representative had told me when I was confirming everything on my rental.

Ryan V. 
Clasificación:
5.0

Staff member was friendly and helpful. In and out in minutes.. early closing time is tough but Kensington is a rough area these days so I understand. Excellent experience overall.

Thomas M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheila R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ann J. 
Clasificación:
3.0

I had to sweep out the truck before I could use it. It appeared that the last person to use it was hauling plaster and cement.

Joseph M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mikal T. 
Clasificación:
1.0

If the customer chooses the 24/7 pick-up/drop-off, don't you think that uhaul would notify said customer that the drop-off location closes and its gates get locked at a certain time - not allowing 24/7 drop-off? It makes zero sense. I had to wake up early to drop it off, I took an extra lap around Philadelphia thinking it was going to be open (considering I had 24/7 drop off), and then I find that I have almost $100 in other charges for various reasons after I already paid $128? No thanks. I won't be paying an extra cent. If my commute to my new house exceeded the miles, maybe tell the customer im the beginning or add it to the quote instead of surprising the customer at drop off after a long day of moving.

Kahle W. 
Clasificación:
3.0

Add air conditioning to the trucks. I had a 2 hour drive in 80 degree weather with no AC and it was very uncomfortable.

Marissa G. 
Clasificación:
1.0

They lied about the amount of fuel they put in the truck. They also lied about what time I returned it. Therefore I was charged about double.

Matthew D. 
Clasificación:
3.0

We did not receive a lock for the truck which made keeping our belongings safe challenging... This was also not our preferred location and this was never communicated to us through email.

Kyle S. 
Clasificación:
5.0

Team member Kashima was very helpful and polite.

BRETT K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELBA LUIZ O. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kristin D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kadirah H. 
Clasificación:
5.0

The customer service people were very nice and professional. Def would use you guys again it was so much easier than I expected.

Heather K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julio M. 
Clasificación:
4.0

Convinient location, helpful staff, equipment clean, well maintained and available.

Olivia K. 
Clasificación:
5.0

El cliente no dejó un comentario.

John T. 
Clasificación:
5.0

El cliente no dejó un comentario.

SAM R. 
Clasificación:
2.0

They did not have any furniture pads, even though I reserved them and we needed them. I also got a confirmation email saying the truck and furniture pads were reserved a few days before my reservation. When I showed up, though, they told me they had none. If they had none available, I should have at least been notified before the day of my rental that.

Brian K. 
Clasificación:
3.0

This location was fine. They took my keys immediately and said i was all set. No long line. Positive experience.

Stephen C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARMELO C. 
Clasificación:
5.0

El cliente no dejó un comentario.

BLAIR K. 
Clasificación:
5.0

Just here to say the employees at this location are always kind patient and very helpful! Made both of my moves easy.

Alison S. 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
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