Customer Reviews for U-Haul Moving & Storage of Keene

4,125 comentarios

199 Marlboro St   Keene, NH 03431
(Located at the corner of Kelleher st and Marlboro st)

(603) 352-0140

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(603) 352-0140

199 Marlboro St
Keene, NH 03431
(Located at the corner of Kelleher st and Marlboro st)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Cambio de propano
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Bertha Drouin 2.  |  First Impressions 
Rating:
5.0

Thanks. It was quick and efficient. Amanda is amazing!

David K. 
Rating:
5.0

Staff very helpful and friendly

JUDITH G. 
Rating:
1.0

We came in needing to change our reservation. We needed to drive a truck 2 hours north. We were told there were no trucks or vans available. We had to drive 4 extra hours to move my deceased mother's belongings. It seems like a truck or two extra on the lot that can be dropped off at another location would be a good business practice, especially on Saturday which we were told was a busy day and very and almost a hardship for your desk attendants.

Denise G. 
Rating:
5.0

The manager was very friendly and helpful.

John F. 
Rating:
5.0

Friendly and helpful Can't beat that!

Peter A. 
Rating:
5.0

Customer did not leave a comment.

Rosie N. 
Rating:
5.0

Customer did not leave a comment.

Sondra F. 
Rating:
4.0

Customer did not leave a comment.

William Kipp M. 
Rating:
5.0

Walking into this location was clean and bright and the general manager was extremely helpful and professional!

Justin C. 
Rating:
5.0

Customer did not leave a comment.

ZACHARY D. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
1.0

Call to confirm time, 7:30. No work till 9. Uhaul lied and wasted my time!

George J. 
Rating:
5.0

All the stff I worked with at this location were extremely polite and helpful. I knew one of the staff before I rented this truck. He is so kind and very patient with everyone!

James M. 
Rating:
1.0

Customer did not leave a comment.

Kirsten F. 
Rating:
3.0

Customer did not leave a comment.

Norman P. 
Rating:
5.0

Customer did not leave a comment.

LEONARDROBERT O. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN E. 
Rating:
4.0

Customer did not leave a comment.

Frank W. 
Rating:
5.0

We have recently rented trucks from locations in Fort Worth TX and Keene NH. Neither location answers the phone, and I got switched over to your call center where I had to wait on hold for 20 minutes when I called the Keene location. In Fort Worth, I ended up driving to the site because the phone just rang. Very disappointing for such a large company.

JOHN F. 
Rating:
3.0

Customer did not leave a comment.

Jeremiah M. 
Rating:
2.0

Customer did not leave a comment.

ERIK K. 
Rating:
5.0

no one answers the phone. tried for two days to reach someone after i returned the vehicle. never got anyone

CHRISTOPHER M. 
Rating:
2.0

Waited for someone to show up in the office. She was outside talking on her phone. Was not helpful in finding out information regarding locating a truck closer to our destination. Rude when we returned the truck

laurie M. 
Rating:
4.0

Customer did not leave a comment.

TAMARA B. 
Rating:
4.0

Customer did not leave a comment.

HAYLE W. 
Rating:
5.0

Staff was courteous and efficient during check in and check out. Great experience!

Jennifer P. 
Rating:
3.0

It was too much self serve when you got there - i did not like the fact that you had to walk around with no attendant to witness anything wrong with vehicle - too much self serve for the price you pay for a short term rental

Julie L. 
Rating:
5.0

Don't change a thing great experience thank you.

Heidi P. 
Rating:
5.0

Helpful, fast, and friendly.

Real N. 
Rating:
5.0

I gave a weeks notice to rent a 15' truck. Everything went smooth and I was given clear instructions to return it. Thank you!

Lisa W. 
Rating:
5.0

Excellent customer service, Our rented trailer was clean and in great condition.

Catherine K. 
Rating:
3.0

Scheduling should be done more than 1 day on advance as there were nothing but issues with my reservation, which will make me think twice before using uhaul again.

Monica D. 
Rating:
5.0

Trailer has two broken park lamps which were not working, also triailer looks shabby old in some way .. Last time I rented and the trailer looks like nice and new... Hope to get better looking trailer next time...

MARK L. 
Rating:
5.0

Customer did not leave a comment.

Christopher H. 
Rating:
2.0

Customer did not leave a comment.

Steven G. 
Rating:
5.0

The staff in Keene are always excellent. Making and editing reservations on the website are terrible. (It's not a reservation unless the exact equipment is RESERVED for the exact time in the exact location. Everything else is just a request.) The truck was fine, except that there is so much slack in the steering that driving in a straight line requires constant correction. Do-able, but very tiring.

PAUL M. 
Rating:
3.0

I rented the truck in worcester and your guys told me I was going to pick up the truck in the same city , but that wasn't it. sent me to pick up the truck 110 miles away

Flamarion D. 
Rating:
4.0

Customer did not leave a comment.

Philip L. 
Rating:
5.0

Staff was very helpful

Frank G. 
Rating:
5.0

I love using this location

JESSICA L. 
Rating:
4.0

Overall good experience; staff / owner was helpful.

Scott L. 
Rating:
5.0

Customer did not leave a comment.

Sarah T.  |  Overall Experience 
Rating:
2.0

I was disappointed that the employees did not call me to tell me the parts were not in. Instead I brought my truck in and they told me I had to reschedule, then the second time I called beforehand and they said it still wasn't in (this was the morning of the appointment). I would have appreciated some initiative on Uhaul's part to tell me the parts weren't in without having to constantly call and check on my own.

Elsbeth P. 
Rating:
3.0

Of the two trailers I have rented here they were both in need of repairs. Missing tail brake blinker lights putting me at risk of being pulled over and ticketed and previously a car dolly had a strap that was cut off in half and needed to be replaced before I could use it and the u-haul technician was not trained to repair it when I brought the trailer back as was told to do by the UHAUL 1800 #.

nick B. 
Rating:
5.0

You guys rocked!

JILLIAN A. 
Rating:
5.0

Customer did not leave a comment.

Rafael S. 
Rating:
3.0

Not charging for going over miles when i brought it in with a half tank of extra gas

Stanley B. 
Rating:
3.0

Staff was not as friendly as other locations!!!

Norman J. 
Rating:
5.0

Agent named Samantha was wonderful.

DAVID R. 
Rating:
5.0

Customer did not leave a comment.

Joe M. 
Rating:
5.0

N/A

NORMAN J. 
Rating:
5.0

Customer did not leave a comment.

Michelle R. 
Rating:
5.0

Customer did not leave a comment.

NATHAN W. 
Rating:
5.0

Delivery process was easy

Brian H. 
Rating:
5.0

They do a great job and they are great employees! I have this U haul location for many years when needed.

DEANNE C. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
1.0

They are re-doing their parking lot and did not let us know. It took us one hour at pick up to find someone that would allow us to leave our car bc we could not park on premises. In addition to that we had to go to an location site to pick up our rental. This could have been avoided by an email and the U-haul business arranging parking for everyone that was leaving a car.

Lara L. 
Rating:
5.0

Everything was smooth and great.

Christopher A. 
Rating:
5.0

Customer did not leave a comment.

AARON S. 
Rating:
5.0

Exceptionally friendly and helpful. Thank you!

ANNA M S. 
Rating:
5.0

Easy drop off. 5 minutes on site. Perfect.

Jeffrey M. 
Rating:
4.0

Customer did not leave a comment.

Allen A. 
Rating:
5.0

Very easy rental, great staff, easy renewal.

MELICIA G. 
Rating:
5.0

Customer did not leave a comment.

SUSAN E. 
Rating:
5.0

Customer did not leave a comment.

William J. 
Rating:
1.0

The 2 women in Keene were outright disrespectful. When someone has to diviate from the original pick up you should also tell them uhaul won't pay the extra gas the customer may have to pay because they had to go out of their way to pick up the truck mikes away from the original pick up. I should of went with Penske to begin with

Richard D. 
Rating:
5.0

Customer did not leave a comment.

Stephen T. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
3.0

Staff did not seem all that familiar with what to do.

KARL S. 
Rating:
5.0

Thank you for open at 7 am on Saturdays and have rental ready to go. Marked parking spots are good. I treat my rental equipments carefully and safely as if they are my own.

Norman M. 
Rating:
5.0

Everything was perfect!

Jacqueline J. 
Rating:
5.0

Customer did not leave a comment.

ANNEELIZABETH W. 
Rating:
5.0

Customer did not leave a comment.

Rachael H. 
Rating:
5.0

Customer did not leave a comment.

DAVID C. 
Rating:
3.0

had a date to install the hitch parts were not there when I went their were suppose to be there the next day and I had to wait almost 2 weeks before I got a call for another appointment , also they did not get all the parts and told me to go to another store to get what was missing. what was done was a good job

Marie E. 
Rating:
5.0

Customer did not leave a comment.

MARSHALLPOSTON S. 
Rating:
5.0

Customer did not leave a comment.

LESLIE G B. 
Rating:
5.0

Customer did not leave a comment.

Jennifer S. 
Rating:
5.0

The Assistant Store Manager did and excellent job of helping, even when it wasn't the most convenient! Thank you so much for helping us out!

ryan K. 
Rating:
1.0

Attendant was rude and tried to claim that old dents were my doing.

BARBARA T. 
Rating:
3.0

Did not have 15 foot van that I reserved and had confirmed.

JOHN R. 
Rating:
5.0

Truck was newer and super clean. Staff helpful and friendly. Highly recommend . Loved the online reservation and was able to easily change my reservation to a smaller van when my needs changed. Super happy

JANE ALLING M. 
Rating:
3.0

The after hours return link would not let me get past the first page, thereby forcing a $20 return fee to be charged.

GRAYDON W. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
3.0

We confirmed our boxes arrived at the location to unload. The boxes were not there the next day we arrived and we had to wait 3 hours to receive.

Lisa C. 
Rating:
5.0

Customer did not leave a comment.

THAIS G. 
Rating:
5.0

Amazing. Friendly, organized, fast and professional.

Robert N. 
Rating:
2.0

Our truck had inaccurate mileage on it we were charged for. We also were charged for a two day rental and returned the truck same day. We had communicated with the 1800 Uhaul we were running a little behind schedule and it was no issue. We were charged nearly 200.00 for a 10ft truck in town returned same day. This is outrageous and will not recommend to anyone to rent there. We had rented a larger truck a year prior drove it out of town kept it over night and were only charged $80 so how does this even make sense? This is not okay.

Danielle C. 
Rating:
5.0

Get some newer trucks. This one was clean but old and had over 131,000 miles on it. A bit of a rough ride and noisy.

ERNEST B. 
Rating:
5.0

excellent service

Richard P. 
Rating:
5.0

The people who helped me inside were very friendly and helpful!

Jennifer H. 
Rating:
5.0

Keene UHaul was so far the best service I've ever had with any UHaul dealership. Will definitely go to them again when in need of a truck.

ROXANNE K. 
Rating:
5.0

Customer did not leave a comment.

Marie K.  |  First Impressions 
Rating:
5.0

Worked with Matthew Doppa, he went over and above. You are lucky to have this employee.

GARY B. 
Rating:
5.0

Great staff. Very helpful

SEAN F. 
Rating:
5.0

Customer did not leave a comment.

JOHN W Z. 
Rating:
1.0

I was charged over $100 in excess of the original quote provided by Uhaul. This location calculated the incorrect fuel level (I am certain the tank was at least 15% more full than what was recorded at time of drop off) and the allowed mileage was unreasonably low. I am extremely dissatisfied with this experience and will likely use a different company for my next move at the end of the month

Grant N. 
Rating:
5.0

Customer did not leave a comment.

Janet A. 
Rating:
4.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

Kenneth G. 
Rating:
5.0

Customer did not leave a comment.

HENRY U. 
Rating:
5.0

Customer did not leave a comment.

ROBERT R. 
Rating:
5.0

Great, friendly staff. Staff went out in pouring rain to show us our unit. A+++

Chris B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Richard R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KENNETH F.  |  Overall Experience 
Rating:
5.0

Convenient, very clean and easily accessible. The staff was always helpful in providing the extra attention.

Laura M.  |  Overall Experience 
Rating:
5.0

I am indeeed grateful for the support that Amanda and her staff gave me over the past two years. Everyone provided answers and help on each request that I made. The only issue that I had was the entry cards were sensitive during rainy conditions and or cold conditions. Amanda provided me with an entry code, which worked super. No fusing with cards. Certainly I would recommend and possibly use this facility in Keene, NH . Very please with our results. Thank you indeed Allen 6033155179

ALLEN G.  |  Overall Experience 
Rating:
5.0

Thank you so much for all your help you guys really got me out of a tough situation and the man that helped me into my storage unit was very friendly and kind and I wish you all the best thank you very much sincerely Tyler Adams

Tyler A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RICKEY H.  |  Overall Experience 
Rating:
5.0

Very professional and helpful staff. The facility was clean, secure, and accessible 24 hours. Thank you to Amanda and her staff for helping us with our short term storage needs.

dewitt c.  |  Overall Experience 
Rating:
5.0

Thank you Amanda, your customer service is excellent and I appreciate your help in finding me a unit and always being kind and friendly when I had to come into the store.

Sandra K.  |  Overall Experience 
Rating:
5.0

We needed a unit for only a few months. I was able to secure it the day needed within hours of dropping off our belongings for storage, access was very easy, with the tools required to transfer everything from the truck to the unit, and vice versa. Staff were easy to work with, it was a quick process, and had no issues. Thank you for the excellent and simple service!

AMBER W.  |  Overall Experience 
Rating:
5.0

Amanda was very friendly and helpful. She deserves a raise!

Robert J.  |  Overall Experience 
Rating:
3.0

Our biggest issue was the difficulty of setting up an account when we checked in. We already had an account & a unit. We were just adding another unit. We had to do the whole process as if it was a new unit & then they signed us up for the wrong unit so had to do the process all over again. Then the key card we were given didn’t work. Everyone was pleasant & helpful but definitely need more training & a better system to check in. I even reserved the unit online to help speed things along!

John H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debra and Curtis O.  |  Overall Experience 
Rating:
5.0

The associate I worked with was extremely helpful and friendly, despite working with a rather difficult and obnoxious customer ahead of me in line. She smiled and was cheerful, had a great attitude and went above and beyond customer service, getting me the unit I needed at the best price for my budget. She even walked me to my unit to ensure I could find it.

Sarah T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karen M.  |  Overall Experience 
Rating:
5.0

Amanda was fantastic. She had too many customers at once and handled it well.

Debra and Curtis O.  |  First Impressions 
Rating:
3.0

The latch on the door was broken and I couldn’t access it for about a day and a half while it was being repaired. It was resolved.

Michael G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Cindy S.  |  First Impressions 
Rating:
5.0

Amanda was very helpful and friendly.

Robert J.  |  First Impressions 
No reviews have been submitted for this location.

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