Comentarios del cliente para U-Haul Moving & Storage of Keene

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Keene

Grado total:

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ethan F. en

Grado:

Check in after hours web site was not easy, I received a confirmation which did not register on account; so I was charged an extra day. Made an extra trip to refund and properly charge for rental. Truck smelled like cigarettes yuck! Most employees were helpful and polite. Truck ran well and easy to drive.

Leslie S. en

Grado:

Very friendly and helpful and knowledgeable. Went out of his way to make sure our needs were met.

Daniel S. en

Grado:

I rented the vehicle for a 6am pick up but it wasn't ready. Myself and the moving team had to wait until 7am for the store to open to get the vehicle. I also declined the use of a dolly or moving blankets as I already own both. However they were fastened to the wall of the truck. This took up 3 cuibc foot of space and was ultimately just in the way. I had already downgraded from a 26' to a 20' truck because you didn't have the larger one available on that day. It also resulted in one of my volunteer movers using the dolly when I wasn't looking and thus committing me to the expense. I know it was intended as a convenience and is one of your revenue streams, but I found it a major annoyance.

Holly D. en

Grado:

clean facilities. clean and new trucks. very helpful staff.

Stephen P. en

Grado:

The truck had a lot of miles on it, maybe offer newer vehicles.

Hyla S. en

Grado:

as a matter of fact my daughter will be renting one this coming Saturday!

Brandon M. en

Grado:

The service person was not very kind and somewhat rude.

Bridget S. en

Grado:

El cliente no dejó un comentario.

Rebecca C. en

Grado:

I returned the rental an hour early at the request of the location to assist the next customer. I did not feel any appreciation was shown for the effort.

Sze Yuen C. en

Grado:

Amanda at Keene NH location provided with excellent customer service, it was far beyond my expectations. She explained everything to me in great details. Therefore, I would highly recommend your company to others. Thanks

patrick S. en

Grado:

El cliente no dejó un comentario.

Stacey R. en

Grado:

The customer service was terrible. The entire check in took a very long time. There was only one person working in the front and he clearly was new. We could hear the other employees talking in the back when they should have been out front training the new employee.

Amy M. en

Grado:

Ordered truck for 2to3 bedrooms ended up getting next smaller size, not by my choice. Had to rent another truck to complete my move. So it cost me more money!

Michael C. en

Grado:

El cliente no dejó un comentario.

John N. en

Grado:

El cliente no dejó un comentario.

Rosaleen P. en

Grado:

El cliente no dejó un comentario.

Todd C. en

Grado:

Had to wait awhile to pick up truck even though there were 3 people working, but then all went GREAT!

LAURA K. en

Grado:

El cliente no dejó un comentario.

Sean K. en

Grado:

I really am really very upset with u haul. On Friday 9-20-19 I called the Keene store to see if they HAD a truck available for tent. My truck broke down I run a delivery wedding delivery business. My husband had a ride to the store and I just wanted to know if he should go down there. The woman Amanda was SO RUDE. She would not answer the question if there was a truck available or not. She demanded a credit card and told me someone would call in a couple hours with a pick up time & location. I reviewed my situation- no vehicle with a ride needed a truck with a tow hitch and she would not budge. I again explained I am 20 minutes away with a ride leaving in five minutes should we come down is there a truck available? she then insisted on my CC without even telling me if a truck was available. I was in such a station being wedding season and all I gave to her and called another store to find out of Keen had truck. THAT is the MOST ridiculous way to get a booking. My CC was DEMANDED before I was even told if a truck was available!!!! ANd then when we got into the store we waited 15 minutes the store was empty another customer came in and we both started walking around and hollering HELLO until three people came out of teh back. NOPE WORST experience ever with booking -

joel S. en

Grado:

El cliente no dejó un comentario.

Steven V. en

Grado:

El cliente no dejó un comentario.

Eugene F. en

Grado:

El cliente no dejó un comentario.

Susanne V. en

Grado:

El cliente no dejó un comentario.

Scott A. en

Grado:

I found it frustrating that the representative guilted me for not having the truck returned on the day originally discussed. Moving is a stressful enough process. Followed by closings. We were delayed, with all of our things packed up. He said things like “well you really put us in a jam, but i managed to figure it out.” And went on at length about how inconvenienced he was. I’m not sure what he expected me to do. It was only after this I realized uhaul charges an extra $20 a day when you go over. So he complained AND uhaul was getting a fee. These things happen. His understanding and a less patronizing tone would have been appreciated or not charging me that $20/day. The rest of the staff was amazing and helpful. The truck was great.

Matthew M. en

Grado:

Alignment on truck is a bit skewed

Wayne C. en

Grado:

El cliente no dejó un comentario.

Mary M. en

Grado:

I just found the parking situation confusing. Fortunately I had two cell phone linked to the move. Because my cell phone died and that would have made our 9 pm return very difficult. What happens if you don’t have a cell phone?

Keene I. en

Grado:

We were disappointed by an unreasonable fuel charge that the staff would not fix. We will not recommend that others use U-Haul in Keene. We had been warned that U-Haul was known for hidden fees and nickel-and-dime charges. We've learned first-hand that this is true. We will not be back.

richard R. en

Grado:

El cliente no dejó un comentario.

Seamus D. en

Grado:

El cliente no dejó un comentario.

Jason R. en

Grado:

My truck was not at the reserved location. Had to drive to Keene to pick up. My reservation was for concord. Wasted a moving day picking up equipment.

Bob AND Cindy L. en

Grado:

We chose to do a walk in so everything would be on the up and up. She took several minutes to do an inspection of the truck and charged us a little over three dollars for the excess mileage and then we get a receipt saying that there was damage to a tire and bumper that was missed at the time of inspection. That is poor ass business and I’m going to contact their insurance companies to make sure something isn’t being paid. Nothing was wrong with that truck it was a simple move to pick up two rooms of furniture and bring it to our house here in Spofford and return the truck. The truck was never park near any other vehicle or near any building

Kathleen C. en

Grado:

El cliente no dejó un comentario.

Kevin L. en

Grado:

A couple of concerns. The rates are much higher than comparable storage facilities. The fact that you are made to buy a uhaul lockseems unfair costing the customer even more money.

Ronald W. en

Grado:

Amanda is a great Uhaul Representative. I had a small mess up with original reservation. She worked things out for me, and made my experience very easy going. It was also fast and convenient.

Robert J. en

Grado:

Amanda was very helpful and friendly.

Sandy H. en

Grado:

Staff was excellent but needed more help. I also wonder about the company policy of no refund of half a month storage fees. I had paid until the 28th of the month and closed out on the 12th. Two weeks

natalie m. en

Grado:

Would use uhaul again in the future if needed.

Susan Y. en

Grado:

Amanda and he staff were very helpful, in fact I had a few complications and they all went they went out of their way to assist me. I would definitely use them again if I needed to.

JENNIFER D. en

Grado:

Excellent!

Laura W. en

Grado:

Great communications

gary s. en

Grado:

There were no problems in my removable of my things. If I were to recommend this type of services to others, I would recommend you 100%. Set-Up, Prices, etc. -Gary Skillings Jr Keene, NH

melissa t. en

Grado:

Great place to store your belongings without worry.

Michelle Z. en

Grado:

I very much appreciated the availability of the cart. It was super helpful ! Also, I had forgotten a broom in a corner near door and it was still there the next time ! Yay

robert b. en

Grado:

I had a great experience thank you.

Michelle Z. en

Grado:

Check in process for my free month storage was handled efficiently.

Patricia W. en

Grado:

Jonathan was very helpful and always pleasant to deal with.

THOMAS S. en

Grado:

People were nice and helpful but more staff needed on weekends during busy hours.

hector r. en

Grado:

Jonathan, Bryan and the new Woman working there were always very friendly and helpful. Those three make a great team. Remind customers that a round lock is required for storage facility.

craig h. en

Grado:

The manager at the Keene NH store was very rude! They failed to mention that you have to buy a uhaul lock and use ONLY a Uhaul lock plus all the added fees and only access the unit during store hours!

SUE W. en

Grado:

Good experience

Damian G. en

Grado:

Units were falling apart & RIDICULOUSLY overpriced. 100/month for a 5x7? INSANE especially since it was a very poorly built shed falling apart inside of a building. & FORCED to buy THEIR lock for $20!

patricia d. en

Grado:

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