Customer Reviews for U-Haul Moving & Storage of Katy at Grand Parkway North

1,531 comentarios

1633 W Grand Pkwy N   Katy, TX 77493

(281) 394-1946

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(281) 394-1946

1633 W Grand Pkwy N
Katy, TX 77493

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

MICKEY T. 
Clasificación:
4.0

El cliente no dejó un comentario.

ARAMIDE VANESSAO F.  |  Overall Experience 
Clasificación:
5.0

We rented a truck, then needed a storage building. The whole process went smoothly.

Judy B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM M. 
Clasificación:
5.0

no, Because you staff is not approachable and short tempered

Ricardo T. 
Clasificación:
4.0

The Bathrooms were disgusting, I arrived closer to 11pm and went the next morning and the bathrooms were not touched.

Justin G.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

NOAH M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CYNTHIA E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eduardo T. 
Clasificación:
5.0

El cliente no dejó un comentario.

HENRY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

YANXIN Z. 
Clasificación:
5.0

Great place, will come back

CHAD W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dale F. 
Clasificación:
3.0

El cliente no dejó un comentario.

JOHN A. 
Clasificación:
1.0

Get a new customer service staff.

MEGAN D. 
Clasificación:
5.0

Make clearer where the drop box is located.

MICHAEL C. 
Clasificación:
4.0

First time rental think the lady could of have been more friendly and respectful even when I was asking question sharp response with an attitude and rude! Explaining charges like the extra 100.00 deposit if paying cash etc should have been explain a little more as I was paying with a card

CEDRIC P. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEUNG S. 
Clasificación:
1.0

El cliente no dejó un comentario.

DUHA A. 
Clasificación:
1.0

On several occasions I have been attended by a worker named Kristina, and this person is always in a bad mood, rude and arrogant. I rent a truck once a week and she is always rude.

Pedro P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristi G. 
Clasificación:
5.0

El cliente no dejó un comentario.

CODY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eugene E. 
Clasificación:
4.0

Prices fluctuated … you are told one price but charged another. Wouldn't recommend.

KIANA F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristyn G.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Kiran R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY D. 
Clasificación:
5.0

Equipment was slightly damaged but overall in good working condition.

EDWIN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

John W. 
Clasificación:
5.0

All perfect

ELNUR M. 
Clasificación:
1.0

They never inform if request 2 hrs more will be charge a whole day fee and make me work my move like crazy

CARLOS G. 
Clasificación:
1.0

The customer service is the worst. The front desk makes me feel as if they are doing me a favor instead of providing a service. I was very close to cancel the rental (when I was in front of them), but I needed it. It seems that the front desk takes advantage that we need the service anyway; thus, giving them a right to treat us any way they want. The saddest part is that this is the second time that happens. I will think twice about returning. Thank you for hearing me.

LUIS M. 
Clasificación:
5.0

This was NOT where I was supposed to drop it off. When I arrived at my original drop off place at I Storage on Franz road, they were less than helpful. There was a be back sign up that was 40 mins past when they were supposed to be back and the door was locked. We called the number on the door with no luck! I blew the horn and finally got someone to come to the door. They told me to take the trailer to Grand Parkway, but didn't even come out and help guide me to turn around in their tiny parking lot! Ughhhhh!

Kelly M. 
Clasificación:
3.0

Before to rent any car pleasse do a double in check bateries specially if unit is old

JAVIER M. 
Clasificación:
5.0

You guys are great and u always have trucks for the customers and your customer service Is number 1 thank u for your kindness

GWENDOLYN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDDIE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

LARRY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey H. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOSHUA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Caroline R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK B. 
Clasificación:
5.0

Y'all really have great customer service and always have trucks available thank u

GWENDOLYN W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Alexis C. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY W. 
Clasificación:
4.0

El cliente no dejó un comentario.

LAWRENCE D.  |  First Impressions 
Clasificación:
3.0

No comment

Rafael C. 
Clasificación:
5.0

Gracias

Armando O. 
Clasificación:
2.0

Rude Staff. It coming back.

Jorge P. 
Clasificación:
4.0

El cliente no dejó un comentario.

ARTURO T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Vic N. 
Clasificación:
1.0

Girl at front desk was rude and seemed as if she didn't want to be working there. No attention to customer service whatsoever.

Jose G. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILFREDO G. 
Clasificación:
5.0

El cliente no dejó un comentario.

SARFRAZ A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACOB D. 
Clasificación:
4.0

El cliente no dejó un comentario.

BRETT B. 
Clasificación:
3.0

Have clean vehicle and large Inventory. Had to rent a pick up truck for a few days until rental car could be found. Only use for local driving close to home.

ARBRA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAWN M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Olivia R. 
Clasificación:
5.0

Just keep having great customer service

GWENDOLYN W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephen G. 
Clasificación:
4.0

Location was good it is the system that I had issues with. Picking up a truck 2 hrs late shouldn't be an issue for the 24/7 system you have setup. I had to call in to get my pickup window corrected and ended up waiting in line for quite a while trying to figure out why the online system wasn't working.

Jeffrey G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Victor T. 
Clasificación:
5.0

El cliente no dejó un comentario.

IRVING A. 
Clasificación:
5.0

Fast and friendly!

ERIC R. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUNG L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEXANDRIA C. 
Clasificación:
1.0

My car has no signal issue, but the trailer lights were not blinking. So I had to switch to renting a truck. Employee needs to know more details and have more patience to explain to customer instead of insulting customer who does know the word blinker. After I came back 2hours late. My rental time was counted one more day which is too strict. I had dealt with other U haul employees who are much nicer. I also had never uploaded my drivers license before as I was concerned about the security of your database. I had to upload only in this place. I don't know when this new policy started. When I expressed my concern the lady employee was obviously unhappy about my doubt. But I feel my doubt is reasonable based on my previous experience.

CHONG W. 
Clasificación:
5.0

Everything went well.

JAMES C. 
Clasificación:
5.0

Kristina was very helpful, and was able to help with all my moving needs. Everyone at this location is very helpful. I will recommend this place to my friends and family.

LARRY A. 
Clasificación:
5.0

El cliente no dejó un comentario.

KATHLEEN P. 
Clasificación:
3.0

You can write this situation you may not be able to refund me my full $950 but you can make compensation for the loss and for the aggravation that I incurred while using your truck and I didn't even use it for the amount of time that I was supposed to because I was afraid that I would break down in this truck

Dolores B. 
Clasificación:
5.0

El cliente no dejó un comentario.

RANDAL P. 
Clasificación:
5.0

El cliente no dejó un comentario.

EMMANUEL A. 
Clasificación:
5.0

El cliente no dejó un comentario.

maria r.  |  Overall Experience 
Clasificación:
3.0

There was a girl that called and was really rude about my reservation, scolding me while I sat in the Uhaul parking lot. She said my reservation wouldn't be ready if I didn't speak to her. Mentioned it to the manager and she said it was a new person. Then I asked for a car hauler with perfect tires and maybe the same girl was hooking up a hauler with a used tire, not fit for a hauler. This young girl was just rude. Thank goodness the manager, who i work with often, saved the day. I will probably go to the I-10 and Fry location to avoid the young, rude, and hostile person that must hate working for UHaul.

THOMAS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

William A C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

mystery r.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

mystery r.  |  First Impressions 
Clasificación:
5.0

I dont appreciate the credit card charge as well as the $5 2" adapter charge (didn't use yours).

John H. 
Clasificación:
5.0

El cliente no dejó un comentario.

RODERICK P. 
Clasificación:
5.0

El cliente no dejó un comentario.

PEDRO P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Billy P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gwen M.  |  Online Move In 
Clasificación:
2.0

Clean the trucks inside and out and remove the seat if it has half of the cushion missing on the left side near the lake part because of wear and tear… The truck sounded like it was going to fall apart. I was worried from the time I picked it up until I dropped it off that something was gonna happen.

ELIZABETH C. 
Clasificación:
5.0

Staff was professional and polite.

Deanna N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard C. 
Clasificación:
5.0

Easy in and easy out

GRANT B. 
Clasificación:
1.0

The person who attends in that locality is very rude

PEDRO P. 
Clasificación:
5.0

Great customer services

SHARON G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony D. 
Clasificación:
2.0

When we arrived, we weren't sure if anyone was working. Then when someone came out, they told us to take the trailer over to the side lot where another employee will help us. When we drove over there, the employee was helping another customer. We tried to back the trailer into the corner where he indicated to go. We attempted but struggled to get it backed at the right angle to go in the corner. Then we parked it in another spot next to other trailers. We asked the employee if it was okay and he barely acknowledged us. Then we got out of our car and he walked off. We unhooked the trailer ourselves then drove up to the building to ask if they needed anything else from us. The guy couldn't even bother to pretend to hear me, and another woman told us we were good to go. Overall it was awkward and the employee made it very clear we were inconveniencing him. Such night and day from our experience picking up the u-haul in louisiana. It wasn't the worst experience we've had with u-haul, actually it was on par with our average visits. But maybe after such a great pickup experience, we were turned off by the lukewarm, cruddy experience we got when returning.

Jane A. 
Clasificación:
3.0

Was charged $20 after I left and I don't know what I was charged for.

Zachary B. 
Clasificación:
5.0

Nothing everything went quick and fast.

Chris C. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEISHA R. 
Clasificación:
2.0

El cliente no dejó un comentario.

Gloria R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL D. 
Clasificación:
1.0

I was told the rental was 29.95. When I returned it, on time, it was 34.95? It's only 5 bucks but I don't u sweat and why I got robbed for more money.

Steven T. 
Clasificación:
5.0

El cliente no dejó un comentario.

DELORES J. 
Clasificación:
1.0

The customer service person, Tess or Tessy was very unpleasant… not very helpful at all

Jorge B. 
Clasificación:
5.0

The service was excellent from beginning to end. From renting a U-Haul and storage piece of cake will definitely recommend.

Telishia S.  |  First Impressions 
Clasificación:
3.0

Gentleman at desk seemed confused with my online check in and almost charged me twice but we got it figured out and things went well

Callie M.  |  Online Move In 
Clasificación:
2.0

person who I rented to didn't guide me to where the truck was. I walked around parking lot looking for it. didn't let me know I needed to return clothes Didn't inform me on a lot of things terrible experience

KIMBERLY L. 
Clasificación:
4.0

Nothing outstanding or extraordinary, service was ok, quick, & easy in & out. Return process was extremely simple. Great location for my needs. Overall, it was a good experience.

CAROL R. 
Clasificación:
5.0

No comments

Jimmie H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT A. 
Clasificación:
5.0

El cliente no dejó un comentario.

GLENN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rodrigo K. 
Clasificación:
5.0

El cliente no dejó un comentario.

TREVIS O. 
Clasificación:
5.0

Outstanding service! We shipped our U-Box from NJ and the shipment arrived sooner than we have expected. We were amazed that with all transportation and lift handling of the box on both sites, NJ & TX, our items that filled only half of the box from the bottom, were in the same order as we packed them originally. As if we just put them for storage ;) Thank you to everyone who worked on our order, answered our questions and insured this smooth processing!

maria K. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Rafael A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Manuel V.  |  First Impressions 
Clasificación:
3.0

I rented at this facility because it was supposed to be 24 hour access but I didn't get it on both units, and it was removed from the one that did have it. No explanation why it wasn't provided for both units or why it was removed from the one. I feel mislead.

Liane J.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracey K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Oscar F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

John B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Liane J.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Cody R.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jessica L.  |  Overall Experience 
Clasificación:
1.0

2nd time taking our deposit & charging us over to be overdrawn in our account gets attitude end We call never had money reversed worse customer service

amanda N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DIANA R.  |  First Impressions 
Clasificación:
4.0

The service was very good.

Kenneth J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

COREY J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICIA T.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Jackie W.  |  Overall Experience 
Clasificación:
3.0

Some employees are great in that location. Others are just not helpful at all. One guy didn't even look up to say hi even after I said hello. If I didn't say I'm there to pick a lock, he would not even say anything. After I got the lock, I said thank you and no response back. So i just left. Other than that dude, everything else is ok.

Rosemarie C.  |  First Impressions 
Clasificación:
2.0

No one was there to help with the unhooking of the trailer. No one answered the phone either. Definitely don't recommend this location

Henry F.  |  First Impressions 
Clasificación:
5.0

My experience was extremely pleasant.. The staff was welcoming and helpful..I would highly suggest this facility to friends and family members..

Jackie W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Maureen C.  |  Online Move In 
Clasificación:
5.0

Worker was super friendly and extremely helpful

Meaghan J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

VERONICA N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrea G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria C.  |  Online Move In 
Clasificación:
5.0

Excellent service

Joy G.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

JEROME E.  |  First Impressions 
Clasificación:
5.0

Very exceptional service. All attendants were very helpful and professional.

Darryl C.  |  Online Move In 
Clasificación:
5.0

I was very impressed with not only the staff, but with the overall security of the facility itself…

Lester B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

calvin m.  |  First Impressions 
Clasificación:
1.0

Website cited street level access, which to me implied that there would be vehicle access, there is not. The lady who helped me was extremely short and rude.

Nicholas J.  |  First Impressions 
Clasificación:
5.0

The entire staff were welcoming and very knowledgeable of all their storages and products!

Tyikee R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Norvin H.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Billy P.  |  First Impressions 
Clasificación:
2.0

I like the first person who received the tow dolly. However when I returned the 20ft. Truck, the lady was rude. I asked how long I need to wait. She abruptly said ( I am doing payroll I don't have time for you and the other girl is busy.) I asked her for a receipt and she said I should have done it online if I wanted that. I never received a confirmation from anyone my rental was checked in. When i told her the key only opened the passenger door she syed and said ( I got it loudly ). It was the rudest attitude. I was there by 7am. She should have had a kinder spirit

TERRI MICHELLE F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rizwan A.  |  First Impressions 
Clasificación:
5.0

Thank you for unhooking my transport from my truck so I could unload. and I appreciate you offering so many moving carts to make the trips to my unit manageable.

Azjah M.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Jason O.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

akisha l.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Innocetta A.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Hennynel D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Cassondra H.  |  First Impressions 
Clasificación:
2.0

Poor customer service and no one is available on site after office closes in case of minor emergencies.

BRENDA Z.  |  First Impressions 
Clasificación:
3.0

The only reason I say this is because the associate who made our contract was supposed to charge me for the 24 hour access, a mistake was made and it was not put on there. I had to return the 15 foot moving truck by 1:45 AM. We made it there just in time to unload and check the truck in. I tried to open the after hour door, it said sorry not in service. We attempted to call the GM many times, we had to sit out in 55 degree weather with our stuff sitting in the parking lot right out side the sliding door until someone came at 6:50 and opened the door for us to begin to load it into our unit. Our main issue was that no one would answer at the after-hour help number. Other than that it was great, the location is beautiful and very well maintained.

Jolene H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Donna U.  |  First Impressions 
Clasificación:
5.0

The Manager was extremely helpful and courteous and patient.

Mary M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ALICIA G.  |  First Impressions 
Clasificación:
5.0

Very awesome staff. Thank you for hiring great people.

Sthugh B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Zulema H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

jeremy T.  |  First Impressions 
Clasificación:
5.0

Kristina and Ryan are awesome. They helped me get into a storage room at the last min. They walked me through everything on how to get in after hours. They made my move a lot easier. Gracias

Kristina E.  |  First Impressions 
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