Customer Reviews for U-Haul Moving & Storage of Karns

162 comentarios

7630 Oak Ridge Hwy   Knoxville, TN 37931
(Next to Beaver's Dough-Joe Donut Shop)

(865) 693-2506

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(865) 693-2506

7630 Oak Ridge Hwy
Knoxville, TN 37931
(Next to Beaver's Dough-Joe Donut Shop)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

The Karns Market do not anything about dropping off a Truck. That is why I dropped at other location

Ricky S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Celia T. 
Clasificación:
3.0

Yes, we received our things. Most went accordingly. However, it is ludicrous UHaul is the entity receiving money, yet will not assist in any way in response to questions about pick up or delivery. I had issues with one of the subcontracted pick up/delivery services and could not reach them. UHaul refused to help, respond, in anyway. UHaul took my money without a glitch. But when I couldn't reach the company picking up my stuff, the could literally give a shit

Patty G. 
Clasificación:
4.0

Longer than normal wait times due to shortage of staff, but all were very helpful and friendly.

Rex F. 
Clasificación:
5.0

I interacted with 4 employees with this rental at the store. 3 of the 4 were smiling, pleasant, and genuinely acted happy to help me. The 4th one never smiled and simply acted like he didn't want to be there. The transaction went fine, but it really made me appreciate the customer service provided by the other energetic, smiling, employees!

Joel B. 
Clasificación:
5.0

Staff was friendly and accommodating

Todd E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dylan L. 
Clasificación:
2.0

Your customer service department is terrible. UBOXES We're dropped in wrong location then dropped in correct location a day late which I still had to pay for then they were picked up 3 days late which caused them to arrive late to my destination which caused me to have to pay another month's rental for 4 days because they did not arrive on time before I had to leave out of town for work then when I got back to arrange delivery to my home was told they don't deliver to my area which wasn't a problem when I made the reservation then had to get a truck, hire movers and move my stuff myself and when I arrived to load my uboxes We're not ready as promised and had to wait and the GM was miserable and not happy that he was having to deal with someone else's ineptness. Was repeatedly insinuated that I was being untruthful in my conversations and what was promised and call reviews had to be done only for them to agree with me that I was correct. Definitely not worth the hassle and money spent. As a previous die hard Uhaul customer I can assure that after this entire moving experience that I will NEVER use Uhaul again for any of my needs. I would rather pay more out of pocket for someone to do what I hire them to do and for better customer service. The only light in any of it were the two young gentleman on site that were kind and helpful. I know that Gavin was one of them but I have forgotten the other ones name. Overall this is the worst experience I have ever had with a move and Uhaul won't have an opportunity to make another mistake with me.

Kim L. 
Clasificación:
3.0

Uboxes were not ready to be accessed upon arrival even though they were notified many days in advance. GM seemed irritated with my request to get them ready as I had movers scheduled any minute to unload them. I will say that the two young men that were working were very polite and helpful. Gavin was one but I can't remember the others name. Great kids, hard workers! Enjoyed their conversation and willingness to help. I even offered my business card to them and asked them to come to work for me.

Kim L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kasey J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathan B. 
Clasificación:
5.0

This was a great match for us. We're moving less than 3 miles away from the storage facility so this makes it very convenient once we're moved to access our items. This was also a bargain with the first month free and the supplies I picked up to pack were a great bargain as well. I've been paying more for moving supplies elsewhere.

JANICE C.  |  First Impressions 
Clasificación:
5.0

This was the first time I have rented a U-Haul vehicle. I was very impressed with how smooth and easy the process was!

Robert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashley S. 
Clasificación:
1.0

This has been a nightmare and U-Haul should be sued for false advertising. My boxes arrived with so many furniture pads there was no space and I had to load them into my Kia and take them to the rental place or be charged for them after I said I didn't need any to start with. Your ad says you will deliver to my new home when I am ready. Three weeks later and I still don't have my storage because your company now says they can't deliver to me. I have been desperately trying to find someone to help me to get my items because it's only me and my severely autistic son at home. I was even told that it could cost me an additional $4,000 by your employees to hire a moving company. Every three to four days the managers of the place where my items are call me to ask when I will be getting my storage and I explain each time the horrible mess your company has placed me in. I told the last person of how I am having to buy things like cookware because I don't have my items and was told I could come and get out whatever I wanted when I wanted. The storage facility is FORTY FIVE minutes from my home. YOUR COMPANY advertises that YOU will deliver when I am ready. This is a LIE!

Malissa T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mithcah j.  |  Overall Experience 
Clasificación:
5.0

Thank you very much great service and thank you for the equipment trailer the 4x8 trailer was just right thank you Uhaul

STEPHEN M. 
Clasificación:
5.0

Very good interaction with everyone involved in getting the boxes delivers and picked up.

Steve F. 
Clasificación:
5.0

First in first out the agent tryed giving me one in the back when their was my size in the front so back and forth until I asked him to give me one in front cause the one in the back was unreachable.

Rosa G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Amber M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe R. 
Clasificación:
5.0

El cliente no dejó un comentario.

LINDA G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lyvonne W. 
Clasificación:
5.0

Make sure the online inventory matches the actually inventory in the store.

Dominick L. 
Clasificación:
4.0

El cliente no dejó un comentario.

KATRINA K. 
Clasificación:
5.0

Great service and truck in good, clean condition. The general manager there went above and beyond to accommodate us and did not charge us extra when we were in a pinch and needed the 26 foot truck for a few more hours of usage. I recommend using U-Haul Moving & Storage of Karns.

Chris T. 
Clasificación:
5.0

Good service.

Thomas W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas C. 
Clasificación:
5.0

The truck had issues starting.

Jeffrey B. 
Clasificación:
3.0

The rear door was hard to get up, and the pulleys appeared to be off-track. It got stuck in the “up” position, and took many, many minutes to get it down. Gas gauge amount they had was 1/4 more than was present, and had to have that rectified prior to leaving. Checking engine light was on, but they weren't concerned with it. We were only doing a 20ish mile round trip, so we weren't too concerned about it. The actual office is good, and employees were friendly and easy to work with. I just think we got stuck with a rough truck. We will return if the need arises.

Daniel C. 
Clasificación:
5.0

Keep doing what you are doing. Pleasant efficient issue free service.

Larry B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Virgil H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cecile H. 
Clasificación:
5.0

Wonderful customer service!

Luke R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brittney C. 
Clasificación:
5.0

I have rented from UHaul for many years and the location in Karns TN is the best location.

Rose C. 
Clasificación:
5.0

Extraordinario servicio al cliente

Rose C. 
Clasificación:
5.0

Wonderful staff and wonderful location

Edward B. 
Clasificación:
3.0

We reserved a 15 ft truck over a month ago at the Kingston Pike location. We got a call the day before pickup that they didn't have a 15 ft, but we could pick up a 20 ft at this location (30 minutes out of our way). When we arrived, they had given our 20 foot truck to someone else and only had a 26 ft available. It doesn't sound like much but the driving experience is very different than a 15 ft. or even a 20 ft. We had no choice but to take it but we were very disappointed in the reservation process of Uhaul.

John B. 
Clasificación:
5.0

El cliente no dejó un comentario.

David W. 
Clasificación:
5.0

El cliente no dejó un comentario.

George S. 
Clasificación:
5.0

El cliente no dejó un comentario.

James B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Brandon S. 
Clasificación:
5.0

Drop-off was much easier than pick-up for sure!

Chris E. 
Clasificación:
5.0

El cliente no dejó un comentario.

larry L. 
Clasificación:
5.0

El cliente no dejó un comentario.

oliver L. 
Clasificación:
3.0

Person that helped me was obviously in a mood due to supposedly being all booked out of trucks. Offered me a larger truck then appeared annoyed that I didn't want it and was then on kind of rude. I pay you my money but you get rude? Won't go back to that location.

timothy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

James M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacob P. 
Clasificación:
5.0

El cliente no dejó un comentario.

John W. 
Clasificación:
4.0

Facility must be understaffed. Had to wait awhile to be checked in. Would like to have had someone at equipment return but no one showed up so I had to do the online return.

Roland T. 
Clasificación:
5.0

Continue the outstanding pick up and drop off process. The staff was very efficient, professional, and friendly when I picked the trailer up and when I dropped it off. This is a newer location/facility and will be my go to location in the future when I need U-Haul products.

Charles S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Louis C. 
Clasificación:
4.0

Never received email receipt that was promised.

William B. 
Clasificación:
5.0

Rikki was very helpful and efficient.

Randall L. 
Clasificación:
5.0

Great staff. I checked in with Landon and checked out with Gavin. Both did a great job. Professional and wanted to give good customer service.

Thomas M. 
Clasificación:
2.0

VERY DISAPPOINTED BY A NEGATIVE RESPONSE TO HAVING MY BOXES DELIVERED TO MY NEW ADDRESS. YOUR SLOGANS ARE “PICK UP ANYWHERE, DELIVER ANYWHERE “ and “WE CAN HELP YOU MOVE” but “NOT TO ONEIDA TN” IT SEEMS. WE WILL NEVER USE U-HAUL FOR ANYTHING AGAIN AND WE WILL WARN OUR FRIENDS A FAMILY ABOUT OUR HORRIBLE EXPERIENCE. HOPE YOU HAVE A WONDERFUL DAY.

Deborah M. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Allen L. 
Clasificación:
5.0

Great location and staff is always very helpful

Rose C. 
Clasificación:
4.0

Box arrived 48 hours late but everything was intact

Keith H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAURA N. 
Clasificación:
1.0

Extremely bad service. they lost our U-box for a full month, claimed we didn't have one, and we definitely did. our entire house was inside the u-box. finally they found it, no one ever apologized. Then they overcharged us $80. I will NEVER use this again. worst customer service of my life. The manager Tony is rude and extremely unhelpful.

Hayden C. 
Clasificación:
5.0

Excellent customer service

darwin J. 
Clasificación:
5.0

El cliente no dejó un comentario.

FREDERICK O. 
Clasificación:
5.0

Had a great experience 👍

James U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrea C. 
Clasificación:
5.0

I've used Uhaul for all my moves. The storage facility was immaculate. The staff including Tony the owner were very inviting and friendly. I can't say enough about this facility and the people that work there. They are the meaning of customer service. I will beRecommending them to everyone.

Tamali S.  |  Overall Experience 
Clasificación:
3.0

Mobile phone confirmation for pickup and drop off did not work at all.

Brandon H. 
Clasificación:
5.0

There is nothing to improve that I could see. Your staff was AMAZING. The vehicle was clean and ran great. Overall great experience.

Preston W. 
Clasificación:
5.0

I can't say enough about this location. It's a new location and is very clean and the staff are very helpful.

Rose C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stanley A.  |  Overall Experience 
Clasificación:
5.0

Brand new place. Employees still learning the ropes, but very enthusiastic about helping. Rented a trailer as well. Super smooth.

Paul K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Martha K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Armond B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jared T. 
Clasificación:
5.0

The online registration process was misleading. There were 5 more steps to do after I arrived to pickup. Put the whole process, including the 'pick two' options that require calling people, up front so that it doesn't delay everything. It took me an extra 30 minutes of waiting just because it didnt indicate anything about was needed until after I arrived.

Bill P. 
Clasificación:
5.0

El cliente no dejó un comentario.

David B. 
Clasificación:
3.0

When I returned the truck I was charge double what we paid at pick up because I went 10 miles over the estimated miles that we gave at pick up! I will never do that again!!! And I returned the truck with more gas in it than what they gave me to start my move with!!!!

Vanessa W. 
Clasificación:
5.0

The only thing was that I didn't get the storage unit close by where I wanted it. I had to go far away. Gas is too expensive right now. Ty

Kimberly N.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Andrew R.  |  First Impressions 
Clasificación:
5.0

Helpful and professional

Tim F. 
Clasificación:
5.0

Friendliest people I've ever rented from, hands down.

Marcus M. 
Clasificación:
4.0

Was the wrong truck it was supposed to be a 20ft but was given a 26 ft

Isacc C. 
Clasificación:
5.0

The best Uhaul location. My family has always used Uhaul company. This time was the experience that we had. I will highly recommend this location.

Regina W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharon B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

HAROLD F. 
Clasificación:
5.0

Quick efficient, great price

VICTORIA P. 
Clasificación:
5.0

Nothing. It was better than expected.

Leisa L. 
Clasificación:
2.0

Have someone at the counter/answering the phone. It took 15 mins of walking around the building trying to find an employee to get the keys. Very poor customer service.

Ashley L. 
Clasificación:
5.0

El cliente no dejó un comentario.

BILLY H. 
Clasificación:
5.0

First time renting a truck. Reservation was easy. Truck was ready when I arrived. Truck worked fine. Return was simple, even after hours.

Jason S. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT W. 
Clasificación:
4.0

Unknown on good arriving safely as we haven't unpacked yet

veronica H. 
Clasificación:
5.0

Rikki was very helpful. She even helped us back in the truck and trailer.

STEPHEN T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

RITA S. 
Clasificación:
5.0

They listened to our issues and complaints. They helped us and apologized numerous times for the inconvenience of the trip we went on. They weee great to deal with at the end of a long trip.

Jeremy S. 
Clasificación:
3.0

The owner seems very rude to his employees and he shows it in front of customers. It makes it very awkward. Otherwise the location is great.

BRANDON K. 
Clasificación:
5.0

Very helpful. New and clean storage area

Rose C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DERICK P. 
Clasificación:
5.0

Very friendly and helpful staff!

Roland T. 
Clasificación:
5.0

This was our second pick up location the first one on clinto hwy didnt have our truck and was sending us to the farragut location for a not wanted bigger truck, but i called in to customer service and she found the one in karns. Karns was excellent clinton hwy was zero starts

DOUGLAS K. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID M. 
Clasificación:
3.0

Didn't have the equipment in stock that we reserved.

ANDREW F. 
Clasificación:
5.0

It was convenient, was very clean, and Tony was friendly

MARIE W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BRADLEY K.  |  First Impressions 
Clasificación:
5.0

Very impressed and pleased with my experience, both in renting a U-Haul truck and new storage space.

RYAN G.  |  First Impressions 
Clasificación:
5.0

We was so happy to have someone to talk with. So many has gone to doing it online and we didn't want to do it that way. Thanks for great employee and really customer service.

Daniel L.  |  First Impressions 
Clasificación:
5.0

The nicest staff and most impressive store I've ever seen.

DANIEL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen H.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

EDWARD C. 
Clasificación:
4.0

El cliente no dejó un comentario.

KATRINA K. 
Clasificación:
5.0

Very nice facility. Having the use of carts elevator etc. makes moving things to storage very easy

Sandra R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharon F.  |  Overall Experience 
Clasificación:
5.0

Everyone at the Alcoa and Karn locations were very helpful and went above and beyond for me. Special thanks to John @Alcoa, Tony @ Karn and a very special thanks to Trevis @ Alcoa. I left feeling like I made new friends.

Tina T.  |  First Impressions 
Clasificación:
5.0

I will always use uhaul for storage….they do a excellent job in every way

Deborah J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

john p.  |  Overall Experience 
Clasificación:
5.0

Tony was helpful and accommodating

Cullen C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer H.  |  Overall Experience 
Clasificación:
5.0

Excellent customer service, would highly recommend for anyone doing they’re storage!!

Landon V.  |  Overall Experience 
Clasificación:
5.0

Although the rental cost for the truck was very expensive and even more if I rented on a Saturday, my preferred day, it drove very well. The staff at the Karns location was very helpful and the unit conveniently accessible and clean.

Eric G.  |  First Impressions 
Clasificación:
5.0

Everyone was incredibly helpful

Kimberly D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

eileen b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharon F.  |  First Impressions 
Clasificación:
5.0

Mr Tony of Uhaul Storage of Karns was fantastic, very helpful, professional and courteous. I will be recommending this particular storage place to everyone!

TYLER Y.  |  Overall Experience 
Clasificación:
5.0

Everyone was very nice and helpful. Tony went above and beyond. It's a little out of the way for me but it was worth it for the customer service experience.

MARTINA M.  |  First Impressions 
Clasificación:
5.0

Exceptional customer service. Very helpful and friendly! Facility is new, very well laid out and clean.

ROBERT B.  |  First Impressions 
Clasificación:
5.0

I had an issue at a different location where the storage unit I had been assigned was double booked and we didn't realize until we pulled in to move in my stuff after hours. From what I understood, it was just a computer issue. Although it was inconvenient, it happens to anybody who works with any kind of computer system, so I wasn't too upset. I went back to that one the next morning and they actually didn't have any more units in the size I needed, so they sent me to this store. The gentleman that helped(I didn't catch his name but he was life saver!!!) me went above and beyond to help accommodate me because of the mix up. Super super super appreciative of all of his help! Excellent customer service!!!

ANNAMAREE P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrea L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

VICTOR C.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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