Make sure that the trucks have no lights onWENDY M.
U-Haul Moving & Storage of Kankakee
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.BRIAN R.
El cliente no dejó un comentario.HEATHER P.
Thank Manager was very nice and helpful.Anthony H. | Overall Experience
El cliente no dejó un comentario.william H.
El cliente no dejó un comentario.JUSTIN W.
El cliente no dejó un comentario.Timothy M.
My issues would be with some of the policy's coming from further up topJOSEPH B.
The young lady that was working the morning of January the 6th, 2021, was extremely helpful explaining details about the truck and return policies and charges. Nothing hidden!! This is my second time in a few weeks I have rented from you. I would recommend this location to anyone I know!! Thank you so much!! Sincerely, David DobbsDavid D.
all goodMICHAEL E.
I will never use another storage facility thank yoyvalorie w. | Overall Experience
Great, fast service.Jose M.
El cliente no dejó un comentario.ANTHONY L.
El cliente no dejó un comentario.Chet B.
The person who helped me during the check-out of the equipment was not wearing a mask.Camilo G.
El cliente no dejó un comentario.Felicia H.
Pretty mad . When I was driving to this location . I past 3 other locations that had the same truck . Yet I had drove 10miles longer to get this truck . When I got there the lady was 2min late .Michael A.
Great managerMICHAEL V.
El cliente no dejó un comentario.Thomas W.
Ride along and help load / unload? Dana is awesome and there really isn't anything REASONABLE that needs to be done in my opinion.John M.
Customer service rep at Kankakee was awesome!APRIL H.
El cliente no dejó un comentario.DEBORAH T.
The manager at this location was excellent!! She went above & beyond to accommodate me during a very stressful time.MARY A.
The truck rented smelled like cigarette smoke.Joshua E.
El cliente no dejó un comentario.Cathy M.
El cliente no dejó un comentario.Corey C.
El cliente no dejó un comentario.Michael M.
Great one stop shop business! Perfect for my needs.beth a. | First Impressions
El cliente no dejó un comentario.Luke A. | Overall Experience
Couldn't receive back my deposit when I returned due to system being down no manager available didn't receive a definite answer about anything when asked I requested a call if system came back up before closing no return call from UHAUL at all returned in AM and the manager needs communication training skills very unprofessional and became argrumentiveERIC G.
Dana is the BEST! We spoke with her prior to renting about our concerns and the comments out there regarding Uhaul around the country not having trucks when people rent. Dana assured me their location would take care of us We canceled our Penske reservation due to Dana and it all worked out. Thank you Dana! You are a true asset to UHaul and we will be back Tom WestTHOMAS W.
El cliente no dejó un comentario.Anthony H. | First Impressions
The employee was excellent and very helpful. Good employees are hard to come by, be sure to keep this one. Thank you for a smooth rental.Edward W.
Every time I try to rent a truck from a different location I always end up having to come here.Glenn V.
El cliente no dejó un comentario.ANN B.
Too expensiveAndrew H. | First Impressions
Very well maintainedAnthony H. | First Impressions
El cliente no dejó un comentario.SHARON H.
El cliente no dejó un comentario.Eric W.
Everything was great. The associate was supernice. The van was clean and ran well. It even had a backup camera!!Joanne C.
El cliente no dejó un comentario.Manuel H.
El cliente no dejó un comentario.John F.
El cliente no dejó un comentario.Kimberly D.
Always exceptional service manager. Above and beyond. Their normal small open trailer with ramp was broken though so I had to get the larger one. This is the best U-Haul and I come from Manhattan (joliet).Oscar J.
El cliente no dejó un comentario.KIMBERLY H.
El cliente no dejó un comentario.Kevin M.
None, was totally SATISFIED ðŸ¥³thank youRAY M.
El cliente no dejó un comentario.Courtney P.
El cliente no dejó un comentario.John S.
El cliente no dejó un comentario.SHELLY C.
El cliente no dejó un comentario.JENEVA J.
El cliente no dejó un comentario.Cassandra C.
POOR CUSTOMER SERVICE!!!Andreya P.
Young lady who took care of this transaction was very professional and helpful. Pricing was competitive and service great. ThxROBERT P.
El cliente no dejó un comentario.Robert R.
Wonderful customer service from Dana!!Debra R.
El cliente no dejó un comentario.Joseph A.
Very good customer service! Reasonable rates also.Jeffrey B.
I was in and out in a flash. Dana was awesome.John M.
El cliente no dejó un comentario.Keith H.
El cliente no dejó un comentario.ANTONIA H.
El cliente no dejó un comentario.dave W.
El cliente no dejó un comentario.Richard R.
Absolutely the easiest rental ever!! Return was just as easy. Super polite It will be our go to next tripTIMOTHY T.
El cliente no dejó un comentario.David K.
El cliente no dejó un comentario.BOBBY D.
El cliente no dejó un comentario.Michael W. | First Impressions
El cliente no dejó un comentario.Nikita A.
Keep up the great work!Don F.
Provide better sight lines for u haul personnel to see returned trucks from the counter.Wesley S.
Great Service very adequate and at a fast pace.JAIME P.
El cliente no dejó un comentario.Katera B.
The cab of the truck had a very unpleasant smell. Otherwise everything was good.CYNTHIA W.
El cliente no dejó un comentario.monica B.
El cliente no dejó un comentario.Maria F.
Dana is AMAZING!!! This woman was at my side the whole time I rented the unit from her,but was also a life saver when it came to my relocation to Texas!!! She not only sold me what I needed, but made me feel like I really mattered.. Great person all around!!Ann T. | Overall Experience
Easy no red tape. She was professional, knowledgeable, and very pleasantBillie K.
El cliente no dejó un comentario.MARVIN D.
El cliente no dejó un comentario.Steven G.
Customer service rep was very efficient and helpful. Everything was ready to go.RONALD K.
El cliente no dejó un comentario.Christina S.
Nothing I can think of it. It was fast in and out and the equipment was good.Dale B.
El cliente no dejó un comentario.Marie P.
Great customer service, helpful, friendly, very great experience. I went to pick up furniture locally used a cargo van was a little dirty, thankfully the furniture was all rapped. Nice van though didn't expect power windows and air conditioning and a great radio!!!!! Again excellent customer servicemaryann M.
The staff was excellent!Micheal B.
El cliente no dejó un comentario.David S.
Dana and her staff are amazing!!! I will miss them greatly. Because of Dana I will always go to u-haul for storage or moving needs.JOANNA T.
First truck I picked up had cockroaches in it. Returned it for a different truck without any issues. Overall good experience and friendly staff.Brian L.
El cliente no dejó un comentario.Jeffrey G.
El cliente no dejó un comentario.Brian T.
El cliente no dejó un comentario.Ruth N.
The girl who checked me out was wonderfully helpful and nice. The equipment was ready and she hitched it up. Great girl.Helena H.
El cliente no dejó un comentario.daivd W.
El cliente no dejó un comentario.JOSEPH P.
My ideas with uhaul are exciting for moving.William C.
I have no complaints. I just wanted to compliment the lady that helped me when I checked out the truck Saturday (08/15/2020) morning at 9am. I don't remember her name but she was extremely helpful (and I think the manager). Thank you!!Andrew S.
El cliente no dejó un comentario.Justin R.
I rated the facility clean but the floors were not swept. There was an earn or something similar out side of the door we used and it trash that had been there for sometime and flys were swarming it, which made it pretty gross getting our things out of our unit which was not a main entrance but could use some attention.Angela K. | Overall Experience
El cliente no dejó un comentario.Michael B.
All of the staff that worked with us were excellent!patrick C.
Great customer service...on line ordering made it so easy...will be using you again soon.Gregory B.
First class customer service, knowledgeable, and friendlyWilliam T.
When someone request a call holler later you could have it at the same location as the truck so there doesn't have to be two drivers. Also when you make a reservation to pick up a call holler you should have the right time because the place was closed. My reservation for was for 1 o'clock in Marseilles to pick up my call holler when the place closed at 12. Very on satisfied with the whole experience. Also Was not given enough mileage to drive from the place where I picked up my U-Haul to the place where I was supposed to pick up my car hauler and to the place where I needed to go in Mattoon Illinois. And was charged for extra mileage when I told the woman in Kankakee that when I was doing the math there was not enough mileage allowed. Called and made a complaint to corporate and have waited two days for a callback.Anastacia T.
El cliente no dejó un comentario.KILO P.
I'm indigent.William C.
El cliente no dejó un comentario.Antonia H.
El cliente no dejó un comentario.Philip M.
Employees friendly & helpfulMichelle M.
El cliente no dejó un comentario.Joann O.
El cliente no dejó un comentario.Lora M.
The management goes above and beyond! I am more than satisfied! ¡Gracias!Peter R. | Overall Experience
Great staffDavid D. | First Impressions
Very friendly staff. Excellent customer service. Special shout-out to Dana. She really took great care of us. Would highly recommend this business.Jerald P. | Overall Experience
El cliente no dejó un comentario.Marojorie M. | First Impressions
El cliente no dejó un comentario.Amaris L. | Overall Experience
El cliente no dejó un comentario.Samantha L. | Overall Experience
I want to highly, highly recommend your Bradley sales associate, Sophia. I had to bother her 5 or 6 times for assistance. She was so pleasant and helpful each time. She fully explained the directions and procedures. Sophia made the move-in experience so very easy. As I move more items into my new storage unit, I hope to see Sophia again. She made me very happy.Julie S. | First Impressions
El cliente no dejó un comentario.Jeremy M. | First Impressions
Nice building.Jerald P. | First Impressions
I am a long time customer of U-Haul services and this new facility is expertly and efficiently maintained. I am pleased that there is such a facility in our area and look forward to continuing.John A. | First Impressions
The dollies that were provided to wheel belongings from the unit to the truck were a lifesaver!! Also the ability to pull your vehicle/uhaul van into the indoor garage space to load/unload was greatShannon S. | Overall Experience
The staff was Great!sophia w. | Overall Experience
The staff and management are amazing at this location and I will continue to patronize this facility. Thank to Austin, Anthony and SteveSylvester T. | First Impressions
The attendant was very helpful with a bit of confusion. Much appreciated!Vincent K. | First Impressions
under Construction. My unit has no lights along the whole row. I don't have any top to prevent stealing. Staff is short(not informative) no tour/got to figure thing out for yourself. Not safe yet.Tiffany F. | First Impressions
Additional Services at this Location
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