Comentarios de los clientes para U-Haul Moving & Storage of Kalamazoo

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Kalamazoo

Clasificación general:

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Melody C. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Ryan B.
Clasificación:

Absolute scam. I would transport my home items by foot before usining I haul again. Was accused of damage that would literally have been impossible for us to be responsible for. Charged an outrageous amount despite paying extra for insurance. Called to discuss With manager who was defensive and rude. Absolutely horrific experience and would suggest any company over this one and will never stop making sure people know what an awful experience we had.

DAVID W.
Clasificación:

Very pleasant, employees very helpful and knowledgeable

Timothy D.
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El cliente no dejó un comentario.

CYNTHIASUE P.
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El cliente no dejó un comentario.

Marklinn P.
Clasificación:

Everyone was real helpful .....Great experience

Ricky A.
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I will be filing a formal complaint with a contact form.

EVANBLAKE I.
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El cliente no dejó un comentario.

Adam D.
Clasificación:

I don't know if it was just a busy time but I waited for about 10 minutes at drop off before I even seen an employee. Seems like it could have very easy for someone to come in and just take a ton of stuff out of the showroom

Mark L.
Clasificación:

We have always had very positive experiences with UHaul.

RONALD EDWARD W.
Clasificación:

El cliente no dejó un comentario.

Kimberly B.
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El cliente no dejó un comentario.

KIMBERLY B. | First Impressions |
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El cliente no dejó un comentario.

Edward W.
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El cliente no dejó un comentario.

LOGAN WAYNE H.
Clasificación:

Great employees very helpful even in the cold weather and snow. The lady that helped me was great. Wish I remembered her name.

Jessica D.
Clasificación:

Please have someone on call for after hours drop off . In case something happens, it'd be nice to speak with someone at the location

Ann B.
Clasificación:

There are absolutely NO COMPLAINTS! The service was outstanding! The staff were incredibly helpful. Francesca, Josephine, and Josh were amazing. Plus the young lady who we returned the trailer too was so helpful. I don't know how you get such good talent, I appreciated all their help.

Todd M.
Clasificación:

Two suggestions: 1) The roll up door on the trailer was difficult to get up and down. It worked, however, it was binding. 2) The older trailers have the old style rub rails that don't have slots big enough for tie down straps to get through. It's hard to secure a load when you can use the rails for anchoring. Otherwise a great experience

STEPHANIE RENEE B.
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Have more employees working to spend up the process of the rental.

RANDOLPH K.
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El cliente no dejó un comentario.

Dana H.
Clasificación:

Dropped the trailer off the first day I got to town, very helpful. Brought the truck back 2nd day, again very efficient and courteous. Made a 24 hour stressful drive very easy to complete transaction.

STEVEN DIRK B.
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El cliente no dejó un comentario.

Rhonda C.
Clasificación:

El cliente no dejó un comentario.

Cathy N.
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El cliente no dejó un comentario.

Kimberly B.
Clasificación:

Great experience being that the 2 men working were so pleasant!!!

Ronald E.
Clasificación:

El cliente no dejó un comentario.

JEFFREY ROBERT S.
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El cliente no dejó un comentario.

Ezra R.
Clasificación:

nice people

Christy C.
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Everything worked well, and the service was great!

THERESA MARIE R.
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El cliente no dejó un comentario.

Lisa B.
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El cliente no dejó un comentario.

Linda C.
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fantastic service they came to our car outside. really nice

Paul T.
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I was overcharged for use and the Manager Francesca was very rude.

Stephen F.
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El cliente no dejó un comentario.

QUENTIN DAYTON L.
Clasificación:

El cliente no dejó un comentario.

Darcey E.
Clasificación:

My trailer was not checked in when it was delivered, I had to call the regional store to get a manager to handle the check in.

Michael R.
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El cliente no dejó un comentario.

Duanedouglas P.
Clasificación:

El cliente no dejó un comentario.

ANDRE JEROME R.
Clasificación:

El cliente no dejó un comentario.

Elaine W.
Clasificación:

It was difficult to find my van in the lot; the counter person could have been more explicit in sending me to the right area. I had to return to inquire, and she was engaged with another individual. That's all-- just let people know WHERE their vehicle is, and how they should exit the lot.

MICHAEL S.
Clasificación:

El cliente no dejó un comentario.

Patrick K.
Clasificación:

El cliente no dejó un comentario.

Eva H.
Clasificación:

Continue the excellent services. Thanks U HAUL THE WAY TO GO!

Holly D.
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El cliente no dejó un comentario.

Janielle M.
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The trailer I rented was in operational condition but there was some packaging long cardboard and some wood debris left over from a previous renter. I cleaned it out and swept it before I returned the trailer so it would be clean for the next renter.

Robert V.
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El cliente no dejó un comentario.

DIANAMARIE D.
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Pick up and drop off was easy and quick. I used the Portage St. Kalamazoo, MI location

Dennis P.
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El cliente no dejó un comentario.

Samson K.
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El cliente no dejó un comentario.

Bruce G.
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El cliente no dejó un comentario.

Jose P.
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El cliente no dejó un comentario.

Betty S.
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El cliente no dejó un comentario.

Nancy S.
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El cliente no dejó un comentario.

Airel E.
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El cliente no dejó un comentario.

Cheryl J.
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El cliente no dejó un comentario.

Eric B.
Clasificación:

Very poor customer relations

Terrynorman P.
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El cliente no dejó un comentario.

Connie J.
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El cliente no dejó un comentario.

Williamcarl P.
Clasificación:

El cliente no dejó un comentario.

Tiffany R.
Clasificación:

Over all we had a decent experience with U-haul. This was our first time and the employees did a good job with helping us figure out what we were doing. We had some issues with the online services and an issue with an after hours fee that we should not have obtained as we did not use any after hours services. When I called the employee was very polite and solved the issue for us right away. Over all, it was about what I expected. Thank you U-haul.

Thomas I.
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The truck I picked up was filthy on the inside and out. I spent 30 minutes hosing out the truck before I could load it. I couldn't even see out of the windshield it was so dirty.

Heidi H.
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El cliente no dejó un comentario.

CATHERINE IRENE B.
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El cliente no dejó un comentario.

THOMAS NEIL S.
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The lady that did my initial paperwork was excellent. The gentleman that checked me back in when I dropped it off was also excellent. The truck has seen better days. It was clean but didn't really run very well.

Betty D.
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El cliente no dejó un comentario.

KIMBERLYELAINE B.
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What I really enjoyed was everyone was very thoughtful and very kind.

LATONIALYNN P.
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The uhaul worker was very helpful and helped out.

MICHELLELYNN H.
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El cliente no dejó un comentario.

David N.
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El cliente no dejó un comentario.

RONALD HARRY W.
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The staff was nice and helpful facility was clean and they also practice social distancing

CAMERON WILLIAM H.
Clasificación:

Everyone was doing their job but disorganized or something. chose mobile checkout for the quick process and lack of contact(with covid less contact is always better) however the key was not ready when I arrived. I ended up having to wait around 30 minutes inside the store for someone to hand me the key behind the counter. seems odd. with my experience today there was no difference provided by using the upgraded contact-less process vs just going in and waiting in line. one other small point, my pickup time remained the same even though the process to get the keys to me at least 30 minutes past that.

KURTISHA ARLISA G.
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El cliente no dejó un comentario.

Jesse D.
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El cliente no dejó un comentario.

ROBERTKENNETH T.
Clasificación:

Due to Covid we did not go inside the facility. The gentleman that came out to accept the truck for drop-off was pleasant. This facility could use a little more parking area. It seemed a bit congested knowing there will always be a vehicle coming with the truck to pick-up or drop-off the driver.

David O.
Clasificación:

El cliente no dejó un comentario.

Jeffrey L.
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From reservation to return I had contact with four employees and everyone of them was pleasant and efficient. Thank you, you all started my day off pleasantly.

STEPHEN NATTMOUS D.
Clasificación:

thanks

Sarah D.
Clasificación:

El cliente no dejó un comentario.

RUTH R.
Clasificación:

Make sure that if someone makes and early reservation for a dolly there will be one available

Nathan H.
Clasificación:

Great staff that helped get everything squared away

Jesse Y.
Clasificación:

El cliente no dejó un comentario.

Kristen M.
Clasificación:

El cliente no dejó un comentario.

brian V.
Clasificación:

I assumed by ordering on line I would get what I reserved... The truck I got and the times I requested did not match... It worked out because I was flexible and the counter clerk couldn't have been nicer trying to make something work... I would have been real disappointed if I actually had to have what I requested...

MICHAEL FERRANCU M.
Clasificación:

El cliente no dejó un comentario.

Troy T.
Clasificación:

El cliente no dejó un comentario.

James S.
Clasificación:

The staff was very helpful with everything

Mark R.
Clasificación:

El cliente no dejó un comentario.

Linda S.
Clasificación:

El cliente no dejó un comentario.

Aminjaque F.
Clasificación:

Ryan helped me with renting a van and was very helpful in getting me a storage unit at the last minute. Great customer service skills.

Jean H.
Clasificación:

El cliente no dejó un comentario.

Michael F.
Clasificación:

El cliente no dejó un comentario.

Gavin B.
Clasificación:

Friendly, Quick and Organized for such a tight location.

Wayne H.
Clasificación:

El cliente no dejó un comentario.

Danieldwane M.
Clasificación:

Guys are nice amazing people

Ivory M.
Clasificación:

El cliente no dejó un comentario.

Arthur P.
Clasificación:

Customer service worked with us and was very informative and helpful.

Meana S.
Clasificación:

El cliente no dejó un comentario.

Derek S.
Clasificación:

This was a full-scale moving supply center. All moving supplies appear adequately stocked and there are trailer hitch parts and accessories available.

Willielewis R.
Clasificación:

Great job from the young man that helped me with my trailer rental hook up and disconnect.

Antoinette S.
Clasificación:

El cliente no dejó un comentario.

Wayne L. H.
Clasificación:

El cliente no dejó un comentario.

Matthewdavid S.
Clasificación:

Josh was working his butt off trying to get everyone in and out in a timely manner. He was pleasant and did not get frustrated with the potential stress of a line of people out the door. Good job Josh

George N. | First Impressions |
Clasificación:

The manager was polite and trying very hard to efficiently handle the folks in the queue waiting for service. Unfortunately, he opted to try to handle two customers simultaneously at two registers. This slowed down the process and was frustrating when it was finally your turn.

Martin R. | First Impressions |
Clasificación:

The guy that helped me was friendly and quick. He even moved the truck for me cuz I didn't feel comfortable backing it up onto Portage rd. Definitely glad i chose this place.

Lisaann K. | First Impressions |
Clasificación:

Thoes stairs were a bear with heavy stuff. Am.grateful for the help when I asked for it. Is a ramp possible? They guys were great! They even told me about a job opening comming up when I asked! Thanks

Luis C. | First Impressions |
Clasificación:

Ryan Revis was very helpful and deserves a raise

Janelys M. | Overall Experience |
Clasificación:

This was the worst experience ever!! We tried to store our things here but the units we were rented were locked and no one had a key. No one knew what was going on while we had PAID movers to help!!

Jessica I. | Overall Experience |
Clasificación:

I regret choosing this location for my unit.

william p. | Overall Experience |
Clasificación:

It's a perfect place storing your stuff and it takes the worry off your mind that nothing will happen to your stuff but the smaller units could be cheaper like the one I had cost too much money

Paul V. | First Impressions |
Clasificación:

These 2 guys ROCKED it! I hope I get them on the next move in August

patricia h. | Overall Experience |
Clasificación:

Thank you so much for keeping my U-boxes indoors, safe from the rain. Christian was very helpful & kind to my mother and also with sorting the delivery of the Uboxes out with the movers.

Jordan T. | Overall Experience |
Clasificación:

card machines were down for a few day so i was unable to get into my storage.When we ended our storage there was an opening at the top liking someone tried to come into our storage.

GILLIAN W. | Overall Experience |
Clasificación:

Very helpful in assisting

Rozlyn R. | Overall Experience |
Clasificación:

The manager gave away my reserved trailer to someone who just walked in without double checking ID's, etc. Didn't check ID or anything. Told my my box had already been picked up. Not the case.

Michael K. | Reservation |
Clasificación:

We would’ve liked it to use the storage facility in Kalamazoo however when we went to check there are no units available even though we had a reservation

Zachary P. | Reservation |
Clasificación:

Although I was able to make an online reservation, there were not any storage units actually available. This was very disappointing.

luis v. | Reservation |
Clasificación:

YOU ALLOWED ME TO BOOK A STORAGE ROOM AND THEY SAID THEY DIDNT HAVE ANY WHEN I GOT THERE. I WASTED SO MUCH TIME LOOKING FOR PLACES AND AT THIS POINT I JUST GAVE UP.

Alyssa L. | Overall Experience |
Clasificación:

Kevin, the manager, was helpful and attentive to everything that needed to be done with my cross country move.

Daniel F. | Overall Experience |
Clasificación:

Friendly staff

landry l. | Overall Experience |
Clasificación:

Never been contacted regarding my account, and every time I call they say they'd call me back...

Becky T. | Overall Experience |
Clasificación:

Friendly helpful staff!

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