Everyone at Uhaul was very friendly and helpful. I would definitely go back there, if I needed a storage in the future.Shekaiba S. | Overall Experience
Customer Reviews for U-Haul Moving & Storage of Kakaako
Honolulu, HI 96814
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The whole process of renting and returning went smoothly. The staff was friendly, courteous, and efficient.Alejandra R.
This was the 2nd time I rented from this location and was very happy both times.Ronald N.
El cliente no dejó un comentario.Adam T.
The staff was always there to help you. I appreciate them for their tiime in helping me even when I experience financial difficulty's. Alway was I greeted with kind words and offers of help. I have never had a greater storage experience such as u- haul. I believe the staff made the difference in my stay there. Thank you IIPO and associates for that experience I will be forever great full to you and your staff.Roxsand M. | Overall Experience
El cliente no dejó un comentario.ROBERT R.
Perfect size & price for our needs.ANN B.
The staff was professional, friendly, and helpful. Very nice facility that I would recommend for both your truck rental and storage needs.Jacob R. | Overall Experience
The facility is well secured and maintained and staffing is excellent. Additionally, it is in a convenient location to downtown and affordable.SUSAN L. | Overall Experience
It was all very good. No comments.Nader H.
El cliente no dejó un comentario.Danyelle M.
El cliente no dejó un comentario.LAURALEE R.
Great service , nice clean truckDavid C.
This storage facility is staffed with friendly, helpful people, there are always dolleys & carts available to use, trucks for rent, and the hallways are spacious & well-lit, with temperature control to keep your items stored in good condition. I highly recommend them & would use them again if I needed storage in Honolulu. Mahalo!Jennifer K. | Overall Experience
Always appreciate the service hereSteven M.
Easy and affordable vehicles. Staff is kind and knowledgeable.MARION I.
El cliente no dejó un comentario.WILLIE O.
El cliente no dejó un comentario.Jerry S.
The staff is super friendly and helpful.STEVE G.
Put a couple of roach traps in the vans.Israel R.
I would tell someone to find a place with lower mileage rates.Troy H.
Ipolani Moss is the best! Great staff member!Kyle Charles A. | Overall Experience
Staff were fantastic and helpfulDavid C.
N/A. Great customer service, and ease of use.Caroline C.
El cliente no dejó un comentario.Jacqueline F.
Thank you Ms. Ipolani for all your help and for making my moving experience that much easier.Nimesia S.
El cliente no dejó un comentario.AMBER C.
El cliente no dejó un comentario.Ronald N.
El cliente no dejó un comentario.JULIANNE C.
Gas tank was half full, so it's hard to gauge how much gas you've used (to fill it up before returning). Customer service at this location was the best I've experienced though!Kaochiew S.
El cliente no dejó un comentario.Brianna W.
El cliente no dejó un comentario.CAROLINE S.
Fast and easy pickup and drop off, very kind and helpful!Ryan H.
Proper maintenance of vehicles cause that truck gave me anxietyTASHANE T.
The associates always gave excellent customer service. They were approachable with anything you may need.Brian I. | Overall Experience
El cliente no dejó un comentario.Karen G.
I wasn't informed about the difference in proce per mile. I estimated that I would have been at 100 miles so the price for what I signed was $0.89 /per mile. I wasn't told that because I returned it will only 85 miles that I would be charged almost twice as much. It cost me almost double to drive 15 miles less.CAMDEN J.
El cliente no dejó un comentario.Yakov B.
April thank you for your great customer service that day!!TRACIE H.
Great service! Easy, friendly and affordable!JOANNA L.
El cliente no dejó un comentario.Eugene S.
My vehicle was not inspected when I dropped it off while I was there. I think it would provide mutual understanding for the post-rental inspection to take place with the customer. Also, I liked the online pre-rental damage assessment concept with the photos but the images were not high resolution enough to actually see the damage. They had a nice system of placing little decal Xs where previous damage was obvious.Robert J.
El cliente no dejó un comentario.Jacob R. | First Impressions
Great people working in this officeRICARDO R.
Manager very helpfulCourtney F. | First Impressions
El cliente no dejó un comentario.JANETTE A.
There was an odd smell inside, but other then that everything was perfect.Chelsea L.
El cliente no dejó un comentario.JACOB R.
Very easyLuke R.
Very helpful when renting a van and storage unit today.Lisa M.
Thanks for the BEST service.Karol A.
El cliente no dejó un comentario.SEAN H.
El cliente no dejó un comentario.Monica T.
El cliente no dejó un comentario.MAIRAGI W.
Glad they had vans availablePeter P.
First time renting a storage unit. Great experience! Extremely friendly and helpful staff!!!!Dean Y. | Overall Experience
Have accurate info about odometer and dual tank. They were both reported in an inaccurate way which would leave me paying a bit more. It wasn't much, but it left a sour taste.Yerachmiel K.
Staff at UHaul Kakaako are outstanding and always ready to help A+++charles b. | Overall Experience
El cliente no dejó un comentario.Guy S.
El cliente no dejó un comentario.Seth R.
El cliente no dejó un comentario.TIMOTHY H.
Lady in the office is super nice, great customer service. The van was clean, and it got the job done. Came a day early to check out the van and ask questions, she was super helpful and knowledgeable. That being said, the app with the contact less check in is trash. The app was giving me the run around to check in and get my van. So if you do rent from here. Don't use the app to check in, it's a 30 minute headache to do something that should have taken les then a minute to do. Bottom line, people better then robots.Sean W.
Great Customer service GirL..... MaHaLo ...RICHARD C.
El cliente no dejó un comentario.Richard K.
El cliente no dejó un comentario.STERLING S.
El cliente no dejó un comentario.Daniel A.
El cliente no dejó un comentario.VERKISHIAK D.
Quick friendly and efficient transaction- perfect!Laura L.
Terrific service, and staff! Helpful, friendly I'm very professional. Well-maintained and great operating hours as well. Will recommend to anyone needing the service. Mahalo!Gary G. | First Impressions
Good and new strong truckJuan A.
Very helpful and friendly staff allow me to make changes necessary to my needs. Great service and hours. Absolutely recommend to anyone who needs the facilities or trucks. Mahalo!JON D.
El cliente no dejó un comentario.Michael V.
El cliente no dejó un comentario.Peter P. | Overall Experience
Service superb and personnel excellent. Great place to rent a van.WENDELL H.
Bringing the truck back was hard to do as there were no spots to park afterhours so I had to call and park in front of the garage and make sure it is fine. There is a parking lot just across the street by a rent a garage area, perhaps a deal could be made with that company to let uhaul use their parking lot for spots to bring back trucks afterhours. Also, the driver door needed to be shut hard or it would register as open. Besides that, everything went great! I would recommend this uhaul.CODY B.
Not charge a $25 cleaning fee when it was returned as it was picked up. And charged without warning or explanation. Not happy about that. Otherwise understanding staff and easy transaction. Just can't stand surprise fees?! DissapointedTIFFANY D.
Staffs are very friendly and helpfulJeanne E.
El cliente no dejó un comentario.Joyce C.
Ipo and Mark are fantastic! Thanks!PATRICK P. | Overall Experience
El cliente no dejó un comentario.Ariana A.
just a storage facilityJohn P. | Overall Experience
Everything was great, easy check in easy check out, helpful staff, thanks:)Sarah H.
All i know things were perfect for me it went as smooth as can be 5 stars âï¸Alan C.
Excellent services, great staff!!charles b. | First Impressions
El cliente no dejó un comentario.VERKISHIAK D.
El cliente no dejó un comentario.YUCHAE K.
The GM Ipo and her staff are consistently professional, friendly, efficient, and great to work with when we need their services. They are truly outstanding! I highly recommend this U-Haul Storage location.STERLING S.
El cliente no dejó un comentario.Ryan T.
Very convenient location, and the staff was friendly. Uhaul was clean and maintained. My only issue was trying to find parking for my personal vehicle, but the young woman working accommodated me by helping me move the uhaul.JENNIFER K.
El cliente no dejó un comentario.Eduardo B.
El cliente no dejó un comentario.JOEL B.
Great Service with Mark and his fellow colleagues. I got lucky with good timing because when I arrived ready to move in with the promo option I was able to acquire a convenient unit that also met the dimensions for needed space. I would forget my card but Mark was there to help me and eventually replace my access card once I lost it. I had an abrupt move in location so I had to pack up and go -- the staff were so helpful and flexible to accommodate my move because I did not have to give 30 day notice and I was able to get prorated or even refunded because I moved the day that I was renewing so when I got charged for a new month I was able to get refunded/reversal since I moved out same day of renewal.Divine D. | Overall Experience
great people at Kakaako Uhaul !John R. | First Impressions
El cliente no dejó un comentario.Randall H.
El cliente no dejó un comentario.Anita A.
GM Ipo, Mark, and Lorraine were extremely helpful, professional, efficient, and always friendly, in assisting our company with a van rental. Highly recommend them and this U-Haul Storage location!!Mark S.
El cliente no dejó un comentario.Joey B.
El cliente no dejó un comentario.Joseph T.
El cliente no dejó un comentario.Craig M.
I was absolutely Pleased with the Excellent Customer Service from both the beginning to the end! This staff is The BestðŸ¤-ðŸ¤-ðŸ¤- Extremely Helpful and so friendly! I really appreciate all their trouble of assisting me and I HIGHLY RECOMMEND this U-Haul service to all! Will definitely go back to them again! They go above and beyond on making sure your needs are fulfilled! The Cargo Van was AwesomeðŸ¤- Thank You so much!Karen F.
The staff was great and displayed great teamwork.Brian I. | First Impressions
none at this timeBryan K.
El cliente no dejó un comentario.Jenalyn N.
El cliente no dejó un comentario.LIAM PATRICK R.
Very helpfulDOROTHEA C.
El cliente no dejó un comentario.Mark O.
Service is the difference, and service rep who handled opening my account was professional, friendly and filled with Aloha.Rick L. | First Impressions
El cliente no dejó un comentario.Maelene S.
Ipolani Moss is a huge asset to this location on Kamakee St. in Honoluiu, HI. She kept me informed and was very responsive to all my needs as I relocated my household remotely from Texas, with the assistance from a friend on island. Thank you Ipo!!CARMEN G. | Overall Experience
El cliente no dejó un comentario.TODD T. | First Impressions
El cliente no dejó un comentario.Jordan C.
would rent again. good customer service. very easyDavid H.
I'm an experienced truck driver, so I was a able to move out of the cramped parking spot without assistance, but experience is not a rental requirement and the close proximity that the vehicles are stored in create a liability issue I almost wouldn't want to gamble with a second time.CELESTE K.
El cliente no dejó un comentario.Michelle N.
El cliente no dejó un comentario.Travis K.
Good rental good service. Truck well maintained. You might mention it is mandatory to take photo of license with smart phone.THOMAS B.
Outstanding customer service. Sharing the aloha every step.EDWARDMICHAEL H.
Service was great and very helpful.Dylan S.
Thanks to Ipolani and her staff for helping through this process. They were efficient, courteous and friendly.Michael H. | First Impressions
Ms Ipolani was very friendly and helpful! Mahalo!Svetlana W. | First Impressions
I had an overall wonderful experience! The service was great, the facility is clean and it's in a good location.Shekaiba S. | First Impressions
The staff was extremely friendly and helpful. They showed my different options and answered all my questions with a smile.Marcelo S. | First Impressions
El cliente no dejó un comentario.Marlene M. K. | Overall Experience
El cliente no dejó un comentario.Shari D. | First Impressions
Very nice customer serviceDivine D. | First Impressions
The customer service there is exceptional. I got booked by two kind women that made the process easy and made me feel safe about storing my items. They are very helpful in the office. They would constantly check up on me. I also liked that there was hand sanitizer and the entrance for safety. Mahalo for all! I would definitely take my business there and recommend UHaul to others.Jessica G. | Overall Experience
El cliente no dejó un comentario.Sean P. | Overall Experience
Great experience!! Always friendly! Always clean with parking and dollys!Lee A. | Overall Experience
El cliente no dejó un comentario.Matthew P. | First Impressions
Quick and easy set up of my account. The staff was helpful and friendly.Vanessa S. | First Impressions
thanks to all the staff for making things happen for me and all customers. It's busy location and many rental vehicles are coming in and out. great work guys!John R. | Overall Experience
El cliente no dejó un comentario.Marlene M. K. | First Impressions
El cliente no dejó un comentario.GERREN S. | Overall Experience
El cliente no dejó un comentario.PATRICK P. | Overall Experience
El cliente no dejó un comentario.Elizabeth M. | First Impressions
El cliente no dejó un comentario.Ronald P. | First Impressions
I wasn’t notified of change when trying to pay my bill with prepaid card that used to work previouslyHOWARD K. | Overall Experience
I like u haul company I feel my things are safe and I like the service and friendly people there. It's convenient for me to get there Thank you for your help. For Linda duhaylonsodLinda D. | First Impressions
El cliente no dejó un comentario.Chris M. | Overall Experience
Mark did a great job walking me through the process and was friendly and efficient.Ryan T. | First Impressions
El cliente no dejó un comentario.LAURA LEW ANDREWS W. | Overall Experience
Staff was very friendly and helpful they went out of there way at one point my lock was broken and I was on the mainland they called advised me of the situation and replaced the lock for me I am very thankfulMaleah T. | Overall Experience
Extremely helpful office staff - both at the point of reservation back in March and move out this week. The storage unit was reserved at the last minute to move my daughter out of the University of Hawaii under stressful circumstances. The office team helped make sure we reserved the right unit (not too big, too small) for the contents we had. Just appreciated working with a staff that was so kind. Thank you!!Kathy S. | Overall Experience
El cliente no dejó un comentario.abigael j. | Overall Experience
El cliente no dejó un comentario.Arnel P. | Overall Experience
Ipolani Moss went above and beyond to accommodate my storage needs.Kat K. | First Impressions
El cliente no dejó un comentario.LINDA P. | Overall Experience
Ipolani Moss and her staff were Amazing! Extremely helpful and Professional! Mahalo!!Yvette G. | First Impressions
I plan on doing a detailed explanation of the UHaul facility in Kakaako later. I was falsely accused of something, and even as I type this today, I still don't know what it is. Someone by the name of Keisha prevented me from parking on the street because she wanted a customer to park in that spot. That CUSTOMER was white and I am a person of color. That CUSTOMER was renting a van? for the day. I was a CUSTOMER that has never NEVER been LATE on a payment going back to 2017. Talked to the General Manager, Ipo. She told me Keaisha had no right telling me not to park on the street. Someone from the C&C had stopped by to inform UHAUL, that the street was PUBLIC parking. Ipo said she will tell Keisha she was wrong. Since then, Keisha had an attitude towards me and then approached me one day saying she was going to have me evicted for doing two things I never heard of. I kept asking her what she was talking about, but she just walked away yelling at me that I WILL BE EVICTED. In a matter of hours, Ipo told me I was being evicted. I have since talked to a few customers who have acknowledged how Keisha verbally attacks people of color and threatened many with eviction. If you are a person of color, UHAUL in Kakaako may not be a wise choice for you. It is one of the cheapest storage facilities in Hawaii but we all know what you get when you go cheap.derek y. | Overall Experience
Everything was great until one of the employees accused us of damaging a vehicle, which was not true. They always park a vehicle close to the surfboard storage, which makes it more difficult to get out large paddle boards from that area. The employee said my paddle board dented a pickup truck hood and was trying to charge me for it. He was covering up for his own failure to notice damage from a prior rental. Thankfully the manager was sensible enough to realize the physical impossibility of that situation. Still it was a big hassle.Lori A. | Overall Experience
El cliente no dejó un comentario.MARY R. | Overall Experience
El cliente no dejó un comentario.Stephanie B. | Overall Experience
Friendly staff. They kindly answer all questions. This location has moving carts available. Would have liked parking but other then that they were the right choice to go for. Ty :)Jessica G. | First Impressions
El cliente no dejó un comentario.Andrew E. | Overall Experience
El cliente no dejó un comentario.Mekedese E. | Overall Experience
Thank you Mark!PATRICK P. | First Impressions
Your employee, and I'm sorry but I can remember her name. It's been a long hard day. However, I didn't forget her excellent communication skills and courteous people skills. She was also friendly, did not make me feel rushed throughout the transaction and did so in a timely manner. After revealing, I was overdue in picking up my cargo van from the Kilihau store, she offered to notify and change the time which made it convenient for me. OUTSTANDING! I was very grateful and relieved the stress I was facing. When I return to my storage locker today, I will obtain her name and those after her shift to continue this letter of appreciation. THANK YOU.lorna a. | First Impressions
My only comment is the door to units is very difficult to manage when you have a cart full of items, it is hard to make the turn and manage to keep both doors open and push the cart by yourself. Just about every time , I struggled with my items falling off the cart. Other than the doors, everything was great!!Julie H. | Overall Experience
I'm filling this out for my son. He had to rent a van & then put his dorm room items in your storage. I was able to get this all ordered for him from California. Not sure of the gal who helped us, but she was outstanding. My son was so stressed and she was so patient with him. He was grateful to her and your company. I also thank you so much. Tyler & momTyler M. | First Impressions
El cliente no dejó un comentario.Kathy S. | First Impressions
Service was exceptional!Jada W. | First Impressions
I want to thank everyone at u haul storage for taking care of me. That are very helpful in helping me storage my things in a safe place. I will recommend all my family and friends to them. And I will come back to them when I need to. Thank you Linda duhaylonsodlinda d. | Overall Experience
Very helpful and accessible!darron b. | Overall Experience
El cliente no dejó un comentario.sergio s. | Overall Experience
Great staffTHOMAS M. | Overall Experience
El cliente no dejó un comentario.Gertrude L. | Overall Experience
Mark stayed late to ensure my moving company had enough time to move my belongings in to my new storage locker. Really appreciate him going above and beyond to be of assistance! Great attitude!Harrison F. | First Impressions
Staff was very helpful and accommodating with finding us a unit that fit our couch.Nicholas W. | First Impressions
Thank you for keeping my things intact since 2012 when U-Haul was still Ala Moana Storage.I do appreciate your help in finding a locksmith to remove the old padlock. Keep up the good service.EDGAR BUENO B. | Overall Experience
I will never use againHyun Dal S. | Overall Experience
Great service. Much mahalo.Jude R. | First Impressions
Went to look at a few storage units this one was by far the cleanest with the best staffMarc M. | Overall Experience
Staff great. Rates raised every 6 mo sucks! This location has had flooding. Lost thousands in person items. Need better pest control. Cleanliness is average.LEE L. | Overall Experience
My card doesn't work, but Staff said this would be resolved next week.Audrey B. | First Impressions
Offered a great monthly raye. Friendly, helpful staff. Secure & monitored facility.Cami M. | First Impressions
Very personable and helpful.Gertrude L. | First Impressions
They are kind and friendlyYoshio S. | First Impressions
My move out was quick and easy and the staff was very considerate of my needs. Mahalo for everything.MARIAN B. | Overall Experience
Overall, the storage facility and my experience there were great and I'd recommend them to others.JEFFREY J. | Overall Experience
Very friendly and nice to work with. The location is clean and easy to access. Gracias.Stephanie B. | First Impressions
We had a great experience here!Sherry W. | Overall Experience
Staff very helpfulShaynese B. | First Impressions
Friendly, helpful. Lots of ALOHA 🌺ALFREDA W. | First Impressions
Storage facilities are well maintained and the staff is courteous and professional.ROBERT F. | Overall Experience
Great friendly staff A positive experience. A feather in U Haul' cap for sure.Juan s. | Overall Experience
You guys are very nice to talk and rent from thank you very much monicaMONICA C. | First Impressions
Everyone was friendly, helpful, and efficient; the storage place itself is very secure.Holly B. | First Impressions
The General Manager Ipolani Moss was very helpful and pleasant. She did a great job. Signed, Dr. Grady Deal.Grady D. | First Impressions
Great professional experience!Eric T. | Overall Experience
The entire staff at the Ward location is very knowledgable about all aspects of the rental process and products. Everyone has been really nice and helpful.CHRISTOPHER K. | First Impressions
Lorraine provided excellent customer service. Very kind and knowledge.Kimberly L. | Overall Experience
I was pleasantly surprised with my whole experience at U-Haul Kakaako - much better overall than Public Storage down the street.Christine F. | Overall Experience
Good value, facility is clean, good security and access. Customer service is very good.Eric T. | First Impressions
Excellent customer service. Knowledgeable and friendly employees. Great location.Kimberly L. | First Impressions
Ipolani was very helpful.Colleen U. S. | First Impressions
Fast, friendly and efficient.Charles P. | First Impressions
Great experience.Cassandra S. | Overall Experience
Friendly front area with knowledgeable person helping me. I also called before going & was warmly greeted & helped by Ipo, the General manager. I'm looking forward to moving our storage items there.Susan M. | First Impressions
Most affordable storage option compared to other storage facilities on island!Ericson C. | Overall Experience
Overall good facilityAllen C. | Overall Experience
Easy to use and convenientSean P. | First Impressions
It’s so good to useful storage and all the staff are a very friendly!!Hyun Dal S. | First Impressions
Excellent customer service!Christine F. | First Impressions
Staff at this location's attitudes are uppity (2 in particular) They should be corrected on how to interact with paying customers. Prev Mgr- Jeremy was the best. U-Haul Kamakee now? Boo.....!Machelle P. | Overall Experience
Facility is Above Average, the very professional & pleasant U-Haul staff member, Tristan, was 5-Stars when I went to check out the facility a month ago & also, yesterday (when I decided to move in).kaoru m. | First Impressions
Excellent location and customer service. The only two items that would be great to have is more loading zone parking and another elevator.christie j w. | Overall Experience
The facility is much improved over several previous management companies.ELIZABETH B. | Overall Experience
Excellent service from SeanCarlos M. | First Impressions
top and fair pros !John R. | First Impressions
No commentsSajge C. | Overall Experience
Bigissue ceiling above 2041 was crumbling apart & all the rusted pieces big n small was falling into my storage. All my things was covered w/rusted pieces of the duct. It probably was a health hazardYasu N. | Overall Experience
I closed my Uhaul account early, shouldn't I receive a refund for the remaining days?David H. | Overall Experience
Thank You So Much Jeremy!! From Lani and Bond #1070darlani k. | Overall Experience
First class service!!!WILLARD H. | Reservación
Unpleasant and rude staff. Threatened to evict me if I didn't furnish three(3) phone numbers. They were not polite about it to say the least. Will not recommend my experience here to others.TAI K. | Overall Experience
Servicios adicionales en esta ubicación
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