Comentarios de los clientes para U-Haul Moving & Storage of Kahului

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Kahului

Clasificación general:

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Steven H.
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El cliente no dejó un comentario.

BRANDON D.
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Fast & friendly

Shirley A. | Overall Experience |
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El cliente no dejó un comentario.

Haunani A.
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El cliente no dejó un comentario.

KRISSTA C.
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El cliente no dejó un comentario.

Elfi B.
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El cliente no dejó un comentario.

Rhonda A.
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El cliente no dejó un comentario.

CHRISTOPHER D.
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El cliente no dejó un comentario.

nadine G.
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El cliente no dejó un comentario.

JOhn M.
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Dishonest practice, Expensive and Unfriendly Staff! I stopped by here yesterday to rent a truck. Paperwork done with a big white older guy. Cordial guy but he charges expensive at 89 cents a mile after their 19.95 intown pricing. This guy had me sign a contract stating what the mileage and gas tank level was at. Odometer was off. Gas was really not at the 3/4 level. I was in a rush so I thought I could bring it up at return. The Fold truck ( BP 1614) stunk like someone had smoked in it and flat bed was wet ( hot sunny day, no rain). 5 hours later at 4:30 pm or so I come back and return the truck back with a young gal wearing a green polo that says General Manager, I think her name is Kayci. I brought up that the odometer did not match my contract and the gas was less. She only adjusted the mileage. Rude and unfriendly behavior really began when I asked to use the customer restroom if they had one, I was directed to the back by Kayci. I saw another staff member cleaning, she was a fat local gal. She eventually noticed me standing there keeping my 6 feet distance from the restroom and asked if I needed help. I kindly replied with a “ smile” telling her that I was waiting for the restroom but there is “ no rush”. She turns around and I keep there standing, then she comes back very unfriendly and says that she “ just started “ cleaning. I replied again that I am not in a rush but I have no where else to go and pee. Told her to take her time. She storms out of the bathroom visibly annoyed , mumbling something and goes to the front counter ( most likely to ask the other gals if I am even a “ customer “) . She comes back shortly and looks at me and curtly says :” Go ahead use it”. I did but felt that offended that she would have such an attitude. I was never pushy, I never asked her to rush or when she would be done, etc. I was total chill but this gal was nasty! *Compare odometer and gas level, make sure truck is cleaned for you and good luck in getting better service that I did*

Lesley W.
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Staff were exceptionally helpful

MADISON SKYE P.
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El cliente no dejó un comentario.

Richard A.
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El cliente no dejó un comentario.

michael W.
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Detail the rentalsbefore rental. Have a mechanic or someone with trucking experience check the truck for cleanliness and safety. Exterior of truck was splattered with mud and dirt. Right rear tire had a gash and was flat when I drove away.(Yes, I should have kicked all tires before leaving. and rejected the truck for above)

DAVID ALLEN S.
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Nothing, you were very helpful even though we were walk-ins.

Greg A.
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Fast, convenient, My one day rental went very well. everything from start to finish was above my expectations.

Scott B.
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El cliente no dejó un comentario.

Richard M.
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Fast, easy, friendly. Staff helped with extras I needed and I got a good 24 hour rate which was great. Will use again when I need a pickup. Thanks.

yanqing X.
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you are all excellent!

Jody B.
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Everyone who works here is super nice!

JIm J.
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The per mile rate is a bit high and the check in takes longer than it should. The equipment ran well and was clean. Return was easy and quick.

Jeffrey W.
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El cliente no dejó un comentario.

James T.
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Professional friendly staff, prompt service and clean, well maintained vehicles. What more could you ask for?

Ryan K.
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El cliente no dejó un comentario.

Renee C. | First Impressions |
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Kaylie and Glenn are very nice, helpful and knowledgeable. We have three 10x10 units and are very happy.

ELIZABETH L.
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Nothing to improve, everyone at this location was great!! I was in a last minute situation and was able to rent something that day. Robert was especially great, he went out if his way to help us and advise us on exactly what to get and everything worked out perfectly!! Highly recommend and will send people there for sure!!

Mark N.
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Amount of gas to be refilled should be determined by miles driven instead of gas gauge. I needed to fill 2 gallons of gas for traveling 8 miles in order to return the gauge back to the full position.

Florentino C.
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Clean the cabin of the truck.

lisa V.
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Staff was friendly, helpful and would knowledgeable..

ed N.
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Everything went smoothly. Everyone working here was polite and professional

KEVIN V.
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No mileage charge would be great...tented from surf truck rentals the next day...cause tbey have no mileage charge.

FRANCES W.
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This is the 2nd time I've picked up rental with truck being dirty on outside front and All sides. The 1st time was even worse. Truck in back had dirt residue on back of truck and muddy markings onboth front sides

CHERIE B.
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The staff at this location are some of the nicest people I have met on this island. Aubrey and Robert were so helpful. Excellent service.

Randy R.
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El cliente no dejó un comentario.

JadeLin N.
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El cliente no dejó un comentario.

danny p. | First Impressions |
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Fast friendly service . Loved the set up . Thank you

trung v. | First Impressions |
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El cliente no dejó un comentario.

ASHLEY D.
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This is the worse U Haul experience I ever had, and I'm over sixty. I've have use your dump company since the nineties when I first started my company. I actually hate that I've spent the money that I have on you fools over time. You seem to forgot who's the customer and who is not. You think I'm working for you and as a small business owner, I know it's the other way around. You need to fire everybody on your Kahalui Maui location. They are losing you business daily. I only use you as a last resort because I know you hire incompetent people.

Harvey M.
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Having a no-contact pickup and drop off option is great but needs to be a fine tuned a bit. Why find your truck, then have to go and get your key and then return to the truck. Why not direct people to start at the key box location then get the truck. Since the lot is so large, clearer directions once in the lot (where to find the vehicle or where to return and park it) would be nice.

Charlene A. | First Impressions |
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I WILL TRY TO BE AT MY STORAGE AS MUCH AS I CAN TO UPKEEP THE UNIT. IF TIME PERMITS, WHEN I FINISH WORK, ON MY DAYS OFF IS THE TIME I WOULD CHOOSE TO BE AT MY STORAGE UNIT. THANK YOU!

ANDREA J.
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When I rented truck the website said I got 1 month free storage unit but I have not received any information regarding that. I am trying to look into that now. Mahalo for the great service with the truck.

Derek M. | Overall Experience |
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Wonderful staff, clean storage area and great security measures. Mahalo for your efforts.

Joseph S.
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El cliente no dejó un comentario.

Pamela T.
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El cliente no dejó un comentario.

Brennan N.
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El cliente no dejó un comentario.

JAVIER P.
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El cliente no dejó un comentario.

donnie A.
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Very quick and efficient service Also, very friendly

SANDRA B.
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Great customer service.. great experience

LOUIS N.
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Agents were very kind, I would use kahalui u haul again

Rosemary R.
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Great customer service, easy pickup and return! Mahalo

Eric W.
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We checked in online but it took so long, over 30 minutes of them verifying us, that we ended up going inside to check in, which was a breeze.

Michael W.
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Mahalo for the great service. Easy to rent, trucks are clean and well maintained. Highly recommend.

Marie-Christine B.
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Overall everything was the best. I cannot think of anything that you could do to improve on the service I received. This is my 2nd time renting a van from this location and I will continue to do so whenever I need a rental.

Luis S.
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Keep up the great work! Glen on the front end was extremely helpful and similar experience returning rental vehicle to unknown gentleman!

SUSAN O.
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Clean & covid safe environment. Very nice people behind the counter. Very positive experience in the morning dale of a move!

Jordan P.
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Staff was very effective and helpful. Thank you.

Michael J.
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El cliente no dejó un comentario.

Jeff K.
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I thought everything was fine.

Robert M.
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El cliente no dejó un comentario.

Jordan P.
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El cliente no dejó un comentario.

James P.
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El cliente no dejó un comentario.

Frank G.
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Quick and east

Kalani V.
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Awesome thank you

Andrew C.
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Glenn and Curtis were great. Mahalo

Jennifer M.
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I absolutely did NOT drive 160 miles in 2 days... total b.s. I live Pukalani and drove MAXIMUM 60 miles! total b.s.!!!

Deborah M.
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El cliente no dejó un comentario.

Tesha N.
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The sun visor had a broken hinge! It would not stay flipped up and the right side was broken so each time it flipped down, it was in the middle of my field of vision. It felt dangerous and frustrating at the same time! I reported it when I returned the vehicle! In addition the knob to role down the window was broken! This was a problem because I brought the vehicle to a dock to pick up furniture. I had to roll down the window multiple times and each time the knob would fall off. I would have to find it and then continue to roll down the window. It was overall a bad experience! I should have just borrowed a friends truck. It would have been SAFER!!!!!

LEWIS G.
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El cliente no dejó un comentario.

Jon Pinheiro J.
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El cliente no dejó un comentario.

christopher S.
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Robert was very professional with the entire pick up process. He is an asset to Uhaul and this location. The drop off with Curt was smooth and he did exactly what he said he would in sending the correct invoice in a timely manner. Thank you!

JONATHAN J.
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El cliente no dejó un comentario.

Joey S.
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Awsoneness customer service

Gonzalo G.
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Glenn at Maui at Kahului was great ! Thumbs up

Terilee K.
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It's very hot in that area. An over hang over vehicles would be nice like Costco. There was no water in the windshield wipers, truck was not washed, windows dirty.

Terrence R.
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Excellent service Kurt went above and beyond to help me with my situation

JOSEPH G.
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Wonderful as always

JOHN B.
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El cliente no dejó un comentario.

Eddie A.
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Glenn was very courteous and thorough in explaining everything regarding the van and space rental. Excellent service!

Tanya R.
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El cliente no dejó un comentario.

Mark F.
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No changes necessary. Amazing customer service. The option for no contact is fantastic, with the key boxes outside. You should make people aware of that option prior to renting! Thanks for the easy rental experience

HOPE B.
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El cliente no dejó un comentario.

William T. | First Impressions |
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El cliente no dejó un comentario.

dennis G.
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The store is very clean and well organized. I thought that the agent checking me in could have been a bit more friendly and personable. He was very matter-of-fact with me. I didn't really feel that he valued my business. My impression was he just wanted to get the contract completed. You know, a little kindness goes a long way!

Macario C.
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El cliente no dejó un comentario.

Jamie Z.
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Staff is great!

Roxana M.
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El cliente no dejó un comentario.

George H.
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El cliente no dejó un comentario.

Terilee K.
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El cliente no dejó un comentario.

Tiffany R.
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employees were helpful and friendly. The owner was kind enough to give me his breakfast when he heard I didnt have time to get breakfast and I had to move my household alone. Above and beyond service! Thank you, you have no idea how far that took me. Service with kindness is why I frequent places. You will have my business for life at this location.

Aaron S.
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The guy who checked me in was knowledgeable and efficient. I was in and out of there quickly with all of my questions answered. The truck was easy to drive for its size. Only used two and a half gallons of gas in a twenty-five more round trip.

christine V.
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Keep continuing with EXCELLENT CUSTOMER SERVICE.

donnie A.
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El cliente no dejó un comentario.

donnie A.
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El cliente no dejó un comentario.

MARGARET S.
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El cliente no dejó un comentario.

Michael M.
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El cliente no dejó un comentario.

Zaida U.
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El cliente no dejó un comentario.

Shelby M.
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Curt was very kind and helpful. It was very quick and easy.

robert M.
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Awesome service, mahalo!

Paul C. | First Impressions |
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Will and the personnel at the facility were extremely helpful, and generous with their time in assisting us with setting up the storage units.

Michael W.
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Great service!! Mahalo..,

Jerome M.
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Thanks for coming here ! You had everything I needed for packing ! A padlock also ! To good , too be true ! Mahalo Nui Loa !

Ivan A.
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Nothing the truck looked and felt brand new .i loved driving that truck.l would recommend renting from haul and the rates were excellent.

GARY S.
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El cliente no dejó un comentario.

Brendan F.
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El cliente no dejó un comentario.

Leona W.
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Friendly customer service, clean store, amazing staff

Jason A.
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Excellent service and the gentleman who helped me was very accommodating. Will definitely be going back to this place for the next move.

Elizabeth C.
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We paid for unit 2 hours before pickup and were notified that we had to return within 22 hours or be charged extra. the manager understood the misunderstanding and was great in explaining the situation so we reserved another unit for the following week and this time will pay upon pickup. We had made a reservation online and didn't understand that time started upon pickup with payment

Jayne D.
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El cliente no dejó un comentario.

BETH D. | First Impressions |
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I had an emergency move to make in one day on Thursday July 30th and I was able to conveniently reserve a truck and a unit at the Kahului store. All of the staff was amazing! I was very impressed! Mahalo!

MARVIN P. | First Impressions |
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your staff are AWESOME. your management software for door codes sucks

Zyra C. | Overall Experience |
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El cliente no dejó un comentario.

Carla P. | Overall Experience |
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Pricing is fair compared to other Self Storage facilities. Mahalo!

Marianne T. | Overall Experience |
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All good and great staff. Everyone was very friendly, helpful and went out of their way to assist. Uhaul is still my go to place for moving and storing.. thank you. Not a complaint but an observation.. during this covid time and noting the signage on the storefront... All staff do not wear face coverings until costumer comes in.. Ok.. Some staff remove their face coverings once outside with customers but then do not take the precautionary self distancing measures. In light of the signage on the front door it might be confusing or disconcerting to customer that not all respectful and safety measures are done diligently.

Elizabeth L. | Overall Experience |
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My husband was laid off from his job due to the COVID-19 Virus. All of the staff have been so helpful during this difficult time for us. We will definitely recommend this UHAUL to a friend!!

Glen C. | First Impressions |
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It was under construction so walk to unit was a little far from where you could originally enter from

Brenda F. | Overall Experience |
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The woman that we spoke to at first had no time for us. The man who took over was friendly and explained well and did his best. The application process is flawed. He input info 3 times before it work

Brenda F. | First Impressions |
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Kiana was friendly courteous and professional. I wasn’t sure if I wanted to rent a space from UHaul but after talking with her and getting all my answers I was convinced. Thank you

James M. | Overall Experience |
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Marcie and her team were awesome Thank you and please let me know when new construction begins

James M. | First Impressions |
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Marci was awesome and so was her assistant

deenise e. | Overall Experience |
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The staff were friendly and helpful. All of my shipped items arrived safely.

steven q. | Overall Experience |
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O

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