Customer Reviews for U-Haul Moving & Storage of Johnson City

6,692 reviews

2805 N Roan St   Johnson City, TN 37601

(423) 218-1806

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(423) 218-1806

2805 N Roan St
Johnson City, TN 37601

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Carolyn Stewart  |  Overall Experience 
Rating:
1.0

Truck had a steering problem. Would wonder left and right constantly most obnoxious 10 hours of driving I have ever experienced in my life . What little bit oh black hair on my head is now white. This truck must have been in an accident for it to drive this badly. The only way to fix this would be a full refund

scott pitts 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Barkes  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ALEX DELASALAS 
Rating:
1.0

Fuck all y'all at the Roan location.

Jeffrey Allen 
Rating:
5.0

Customer did not leave a comment.

DENNIS FRANCIS 
Rating:
5.0

Everything was great, employees where helpful, equipment was well maintained and picking up and dropping off was simple.

Rachel McAlister 
Rating:
5.0

Exceptional support and customer service 👏

William O'Kelly 
Rating:
5.0

The checkout process online is so long and annoying. I just want a truck and dolly- let me get that without asking me if I need 8 other things.

Elijah Ellis 
Rating:
5.0

Customer did not leave a comment.

Frank Pearson 
Rating:
5.0

Customer did not leave a comment.

EARL GARLAND 
Rating:
5.0

They checked the trailer in quickly. It took less than 10 minutes and we were on our way home.

Eugene Backlund 
Rating:
5.0

Judy was very professional and kind. I enjoyed her. We got along well. Tell her that I appreciate her assistance. I look forward to seeing her again when I return. Thanks again.

Demetris Bishop 
Rating:
5.0

Customer did not leave a comment.

Sierra Reedy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew McCurry 
Rating:
5.0

This location runs like a well oiled machine. I can make absolutely no suggestions on how to improve. I've rented several times over the last year, and each experience has been excellent. And the friendliness of the entire staff is exceptional!

Brandon Carroll 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY CORTRIGHT 
Rating:
5.0

Customer did not leave a comment.

ROBERT CLARK 
Rating:
5.0

Customer did not leave a comment.

CPENCER JEFFERY  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Elle MacReibert 
Rating:
5.0

Customer did not leave a comment.

Mark Whitt 
Rating:
5.0

It took slightly longer than I anticipated, to get through the paperwork. Everyone was friendly and the location was very tidy.

Sonya Forrester 
Rating:
5.0

Helped me fix my wiring on a time crunch and flipped my toe ball for me to help pull the trailer better. 100 percent would recommend. The guys there were great and supper helpful

Reid Guhr 
Rating:
5.0

Customer service at this location is always outstanding!

Cynthia Juul 
Rating:
5.0

Great service..!!!

Sandra burns 
Rating:
5.0

Awesome customer service, great job

mike wears 
Rating:
5.0

Was perfection!

Selma Rose 
Rating:
5.0

Make the mountains easier to drive through 👍

AMY TAYLOR 
Rating:
1.0

Maintain equipment better. Improve roadside assistance

Michael Holston 
Rating:
5.0

Customer did not leave a comment.

Kim Alderman 
Rating:
5.0

Told the attendant about the tank not being filled up upon receiving the truck. Filled the truck up before returning it like a good citizen would. Also mentioned the check engine light went out after refueling twice. And mentioned about the difficulty removing the key. Otherwise the truck did what I expected it to do. Moved my things....

DANIEL TOPOREK 
Rating:
4.0

Customer did not leave a comment.

Stacy De Jesus  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CARL MEYERS 
Rating:
5.0

nada

Cj Flyckt 
Rating:
5.0

Very Professional Service

Scott Holly 
Rating:
5.0

Customer did not leave a comment.

Charles Wright 
Rating:
5.0

friendly staff at the counter and the equipment return

Robert Smith 
Rating:
5.0

Service was excellent, pricing was excellent, and they got it done so fast.

Justin Bagomolny 
Rating:
5.0

Customer did not leave a comment.

Stacey Davis 
Rating:
5.0

Customer did not leave a comment.

richard sombrio 
Rating:
5.0

This by far the best location I have ever rented from and I have rented from a lot of locations in the last 5 years!!!!!

Alan Geiger 
Rating:
5.0

Outstanding customer service and support 👏

William O'Kelly 
Rating:
5.0

You could rent trailer hitch ball mounts and ball instead of making customer purchase one for a one time use.

Jeff Ledford 
Rating:
5.0

This facility is ran exceptionally well. We have had storage units at this facility for over 7 years. Michael, Judy & staff are always professional, courteous, & go above & beyond to be helpful. The computer system is slow & is frustrating but they do their very best to work as expeditiously as they can to get vehicles checked out, sign in/out access cards programed etc. Our estimated calculations is that we have spent approximately $16,800.00 in storage & rentals at this facility & that speaks directly to the way this facility is managed & ran.

Janet Hickman  |  Overall Experience 
Rating:
5.0

Excellent! The young man who helped me check in and taught me how to access the unit was very kind and very helpful and patient with me. Thank you!

Leslie Shehan  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Bryan Clark 
Rating:
5.0

They were great and very convenient when I needed them deffenetly would recommend them to anyone

Ladonna Medley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Caleb Morgan 
Rating:
5.0

Surpassed my expectations

Dana Brown  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

amber finch  |  First Impressions 
Rating:
5.0

I have used this location two times and both times was very good service

Gregory Morris 
Rating:
5.0

Customer did not leave a comment.

JOSHUA CURTIS  |  First Impressions 
Rating:
5.0

The truck had extreme road noise! Wow! Was it loud in there.

Rodney Zimmerman 
Rating:
5.0

Very friendly guys, simple easy process

Todd McGuire 
Rating:
5.0

Staff were great, very helpful and professional. Will use this location again. Highly recommend.

Leslie Street 
Rating:
5.0

Customer did not leave a comment.

Albert Gervin 
Rating:
5.0

Great readiness for my reservation, and I also extended my rental with a simple use of the app

Ross Mckay 
Rating:
5.0

Customer did not leave a comment.

Sean Dennis  |  Overall Experience 
Rating:
5.0

Chris C was very professional and helpful. He made the process very smooth and easy. I appreciate his professionalism and customer service. With employees like him I can definitely tell you I will be back to do more business with your company. Job well Done

Bart Lyon 
Rating:
5.0

Return process via app did not go smoothly. Tried 3 times and it would not work for us. Otherwise, everything went well. Thanks

David Reynolds 
Rating:
5.0

Customer did not leave a comment.

Kristen Corrigan 
Rating:
3.0

I was told an employee would help me load my vehicles on the tow dolly. He did, but only after I asked. What ever happened to the day’s employees go above and beyond to help a customer? Let’s not mention that the straps were put in wrong. It was very difficult to get them off at drop off.

Juan Scull 
Rating:
5.0

Customer did not leave a comment.

angela barrilleaux  |  Overall Experience 
Rating:
5.0

I only closed my 5 x 5 unit because I was getting two more larger units. I am really impressed how well the whole facility is kept. And it’s affordable. The people that work at the Johnson City location are super nice.

Patti LUCERO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Travis Smith 
Rating:
5.0

Nothing, everyone I spoke to and worked with was absolutely amazing in every level!

Samuel Thrift 
Rating:
5.0

Customer did not leave a comment.

ROY SIMMS 
Rating:
5.0

Nothing to improve on. You guys are the best

Ugochii Odili 
Rating:
5.0

Customer did not leave a comment.

Adam Poyner 
Rating:
5.0

Customer did not leave a comment.

Jeff Moorhouse 
Rating:
5.0

Staff were friendly and very helpful

Albert Gervin 
Rating:
5.0

Customer did not leave a comment.

Brent Roberts 
Rating:
5.0

Efficient, friendly customer service!!!

MIKE OSWALT 
Rating:
5.0

The service was excellent and the people were so helpful! However, the computer systems desperately need updated; even with a reservation, it took almost 30 minutes to finish checking in because the computers were so slow.

Sarah Smith 
Rating:
5.0

Great job!

michael mattaliano 
Rating:
5.0

I have had numerous units at this location over the last 8 years & would not consider going anywhere else. I also encouraged my sister to rent a unit here. We have rented trucks & vans from this location also & every vehicle has always been better than expected. . Our calculations show we have paid in the neighborhood of 16,000.00 in storage units at this location over the last 8 years. Michael Carpenter runs an excellent busines. If he didn’t, our money would’ve been spent elsewhere.

Janet Hickman  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

David Johnson 
Rating:
5.0

Customer did not leave a comment.

DAVID WILSON 
Rating:
5.0

Customer did not leave a comment.

THOMAS SCHROEDEL 
Rating:
5.0

Customer did not leave a comment.

THOMAS SCHROEDEL 
Rating:
5.0

Customer did not leave a comment.

DANIEL SANTIAGO 
Rating:
5.0

Customer did not leave a comment.

sarah miller 
Rating:
5.0

Customer did not leave a comment.

Rick Long 
Rating:
5.0

Keep doing what you'll are doing it's working for you'll

theodore patterson 
Rating:
5.0

Customer did not leave a comment.

Anthony Cockrell 
Rating:
5.0

Customer did not leave a comment.

Robert Horton 
Rating:
5.0

All the staff were professional and friendly, and all had great attitudes. My favorite is dealing with Ronnie because he’s especially sweet and gentlemanly.

Patti LUCERO  |  First Impressions 
Rating:
5.0

Quick easy service

Tommy Boone 
Rating:
5.0

Had a great experience with UHaul and will rent again for the 2nd part of our move.

Basil Ariglio 
Rating:
5.0

Customer did not leave a comment.

Nancy James 
Rating:
5.0

Customer did not leave a comment.

Robert Forney 
Rating:
5.0

Customer did not leave a comment.

Suzanne Taylor  |  Overall Experience 
Rating:
5.0

Maybe a table for the waiting area.

Susan Pruit 
Rating:
5.0

Night and day difference from charlotte location

jason lilley 
Rating:
5.0

Customer did not leave a comment.

James Bridges 
Rating:
5.0

Had issues checking in with the app and went inside for fast service.

John Fulcher 
Rating:
5.0

great shop

Roger Kelly 
Rating:
5.0

Easier access by phone would be nice.

Dwight Mitchell 
Rating:
5.0

Very friendly and great customer service. 10/10

Mark Bronson 
Rating:
5.0

Customer did not leave a comment.

Wayne Massey 
Rating:
5.0

Great experience on both ends. Will recommend to anyone that is moving long distance.

Sally Austin 
Rating:
5.0

Check engine light came on about 50 miles from my destination. Not sure what is wrong with truck.

Jeremy Drake 
Rating:
5.0

Staff very helpful and friendly

Daria Reynolds  |  Online Move In 
Rating:
5.0

This place is great

allen richards 
Rating:
5.0

Customer did not leave a comment.

Chase Estep 
Rating:
5.0

Customer did not leave a comment.

Obed Garcia 
Rating:
5.0

Customer did not leave a comment.

REBECCA MEULLION 
Rating:
4.0

Customer did not leave a comment.

James Bridges 
Rating:
4.0

Customer did not leave a comment.

Dennis Singleton 
Rating:
4.0

Customer did not leave a comment.

James Bridges 
Rating:
5.0

Customer did not leave a comment.

William Koch 
Rating:
5.0

Excellent service ..very friendly ..and fast easy check in and out ..super location ..I am sure I will use this location for all my rental needs

allen richards 
Rating:
4.0

Customer did not leave a comment.

Daykota Solomon 
Rating:
5.0

Very clean. Very secure. Each unit alarmed. All inside so weather is not an issue. Small fee to use a garage-like enclosure to off load from car if weather is extreme. Otherwise, large overhang is more than adequate for rain or snow when loading or off loading your vehicle.

Jerold Lipsky  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alfred Stanco 
Rating:
5.0

Customer did not leave a comment.

Hayden Hammond 
Rating:
5.0

Customer did not leave a comment.

Steve Bateman 
Rating:
5.0

Customer did not leave a comment.

Randy Mitchell 
Rating:
5.0

Customer did not leave a comment.

Hannah Austin 
Rating:
5.0

Customer did not leave a comment.

amparo algarin  |  Overall Experience 
Rating:
5.0

Very professional staff, very smooth rental and check out experience.

christy howard  |  Overall Experience 
Rating:
5.0

Great friendly staff and very helpful

Donnell Hill  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donna Voorhees  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amy Gaither  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Starla Baldwin  |  First Impressions 
Rating:
5.0

Had an amazing experience all staff were great at all times

Talisa Nelson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Baird  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

richard Rolen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BETTY GAUSE  |  First Impressions 
Rating:
5.0

Chris is very friendly, explained everything and showed me exactly what to do. Would recommend this place!

Ana Hobbs  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CYDNEY BEATTY  |  First Impressions 
Rating:
5.0

Beautiful facility and very helpful staff. One of the best facilities I’ve ever seen.

Wendy Oberdick  |  Online Move In 
Rating:
5.0

Love this U-Haul and the employees and how clean everything is. Pleasure to do business with them.

MARILEE CROSBY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ken Letterman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSE AGUILAR  |  Overall Experience 
Rating:
5.0

Nice and clean.

Carl Metcalf  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL BLACKWELL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TERESA CODY  |  First Impressions 
Rating:
5.0

Ability to back in and offload under an overhang was an incredible benefit when moving on a cold rain day!

Jerold Lipsky  |  First Impressions 
Rating:
5.0

This facility was clean and the employees were friendly and very helpful. They had equipment that we could use too free!

Inez Royston  |  First Impressions 
Rating:
5.0

Great experience! I have rented storage units at several facilities over the years but U-Haul was the best by far and was reasonably priced. This was my first experience with a climate controlled unit and loved it. If I ever need to rent another unit, I will definitely return to U-Haul. Also, two thumbs up to Skip who did an amazing job getting everything set up for me

Richard Workman  |  Overall Experience 
Rating:
5.0

Nice facility.

Carl Metcalf  |  First Impressions 
Rating:
5.0

No issues. Very clean and well maintained.

Kevin Anton  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jerry Kessler  |  Overall Experience 
Rating:
4.0

N.A.

Wendy Fones  |  Overall Experience 
Rating:
5.0

"Peachy pie" service. Very detailed and professional service rendered. Very nice person.

VICKI HOOD  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

susan McCoy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kirby Gillis  |  First Impressions 
Rating:
5.0

Very accommodating & friendly staff members who took time to explain the ins-outs of facility.

RON AMSTER  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Joseph Brademeyer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

marvin kosowski  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kimberly Harris  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lindsey Womack  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Connie Joan Thomas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher Duff  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jerry Kessler  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph Forrester  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICHARD LUTZ  |  Overall Experience 
Rating:
5.0

Facility was always clean and felt safe. Staff were always friendly and very helpful!

April Quillen  |  Overall Experience 
Rating:
5.0

Judy was exceptional,very helpful,nice and friendly.

Ken Letterman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DESTINN REILLY-KRAPISH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashley Mcfarland  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Gagawchuk  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JENNIFER STRATTON  |  First Impressions 
Rating:
4.0

I understand, from experience that staffing is based on cost vs profit, the only issue I had with the storage facility was waiting in line for 15-20 mi utes before a service representative was available to assist me.

Coy Miller  |  Overall Experience 
Rating:
3.0

The aisle to my units light never worked. And im disappointed with management. After an issue with a theft I asked for Judy to call me back. Never heard from her or corporate when I filed a claim. I thought this place would have a better camera system but no.

Suzanne Riddle  |  Overall Experience 
Rating:
1.0

Didnt have access to the unit i rented

Wayne Chamberlain  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Michael Blackwell  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Laura Wilkerson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles Hosick  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Valerie Elliott  |  First Impressions 
Rating:
5.0

My storage facility was easy to reserve, easy to pay for. Amazing service.

BREANNA FORD  |  First Impressions 
Rating:
5.0

Excellent customer service all around.!

Susie Dinsmore  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STACEY LEFEVERS  |  Overall Experience 
Rating:
5.0

Everyone at the N. Roan location was very helpful and understanding. Tommy was very helpful and patient with me. He walked me through everything because I was clueless. Thank you so much Tommy. The thing I will say is I do not recommend picking a uhaul up all Allmart . Was the for hours trying to pick the uhaul up that I already had a reservation for. It was a mess and the uhaul was trashed

Takisha Avery  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert Baird  |  First Impressions 
Rating:
5.0

excellent customer service!

angela barrilleaux  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dan Redman  |  Overall Experience 
Rating:
5.0

Everyone was so professional and kind. I recommend this location without hesitation!!

Christine Chiosi  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

JAMIE ADKINS  |  Overall Experience 
Rating:
5.0

The staff was very helpful when I forgot how to log-in to get in the door to get to my storage room.

Gail PARKER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rebecca Champion  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Priscilla Hyder  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christina LaFrance  |  Overall Experience 
Rating:
5.0

Very nice people the guy at the center was great

michael clemons  |  First Impressions 
Rating:
5.0

Staff was always friendly. Facility was always clean and well kept. I would definitely recommend to family, a friend or anyone. If I ever need a storage unit I would go back to uhaul to rent.

Roberta Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica Breckenridge  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Blake Anderson  |  First Impressions 
Rating:
5.0

When I checked out of my unit, I forgot to disarm it. I had to get my lock off the door and, of course, the big alarm kicked in. As I was leaving, I saw an employee and told her that I had accidentally forgotten to disarm my unit before taking my lock. I was very impressed that the response was so quick. Their security really works!

Rebecca Belogay  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Travis Manuel  |  Overall Experience 
Rating:
5.0

Both the cashier and manager were really kind, friendly, and helpful. It was quick and easy.

Suzanne Koett  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christa Hernandez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard Scharper  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sergey Kabachek  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Valery Taylor  |  Overall Experience 
Rating:
5.0

The best Staff in North America

ANDREW HOPKINS  |  Overall Experience 
Rating:
5.0

The staff was great and I even talked to a few customers while I was unloading. Great location and great customer service/support.

ANDREW HOPKINS  |  First Impressions 
Rating:
3.0

The people here are extremely friendly. The problem is the size of the space. It’s advertised as 12x12.5x 99 feet. I have a 27’ camper and there’s no way I could get it into space 33. It was way too small of a space. It was after hours so I had no choice but to leave…so unfortunately I will be canceling this space.

James Williamson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Curtis Jones  |  First Impressions 
Rating:
1.0

BE AWARE U-Haul storage rental I rented 2 storage units from the U-Haul at 2230 N Roan in Johnson City, TN A year ago we sold our farm and rented 2 units in their storage facility. We paid a month ahead at that time. Each month for the 2 units we paid $255.00. In the winter we also bought all of our propane, several hundreds of dollars. We have also rented vehicles from them multiple times. We just emptied the units yesterday. I was billed earlier this week for one of the rentals. I thought I would get the money back for the unused portion of the rent. I WAS WRONG!!! It's a shame that they feel the need to make people pay a month ahead for the rental but refuse to give them their money back for early cancellation. In the past year I have paid them over $3000. All I wanted back was around $150 for unused rent time. This is a terrible example of customer service...and fair business. I highly recommend Stowaway @ 3300 Brown's Mill Rd Johnson City TN. Chris and Michelle Godsey

Christopher Godsey  |  Overall Experience 
Rating:
5.0

I used U Haul to go from Michigan to Tennessee. The people their are great.

AA Asja  |  First Impressions 
Rating:
3.0

We would’ve kept our unit, but the price increase was unexpected and we did not want to pay for the increase.

Stephanie Hill  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brenda Doyle  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew Sams  |  Overall Experience 
Rating:
5.0

Excelente

Orlando Maldonadedo Salas  |  Overall Experience 
Rating:
1.0

Keeps taking way longer than it should to do anything here. I reserved a pick up truck online and a storage unit. When I got to uhaul, it wouldn’t except my card bc it said it was pre paid and it isn’t. Had to go inside. Couldn’t get that truck had to get a box truck. I was running late to another event I had scheduled, so I conveniently forgot to slide the card. Now I’m back here waiting AGAIN with my car so full that we can barely move and I am denied access. Called the number on the card, no luck. Called the number for after hours just to receive a voice mail. Closing my account here after this month.

Miranda Wood  |  First Impressions 
Rating:
5.0

Very satisfied with the service and facilities. Skip was very friendly, helpful & knowledgeable. I would highly recommend to anyone. All good 👍

Richard Workman  |  First Impressions 
Rating:
5.0

Great customer service

Brian Barker  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LaKysha Mack  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sergey Kabachek  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer Conley  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gabriel Benton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas Kimbrough  |  First Impressions 
Rating:
5.0

Staff is very friendly and helpful.

Jason Brennan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Geoff Newton  |  Overall Experience 
Rating:
5.0

The crew is awesome and very helpful.

Anthony Justiniano  |  First Impressions 
Rating:
5.0

Clean facility with courteous staff

Scott Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela Laws  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linda Bookhardt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Reasons  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Olive Oil Devine  |  Overall Experience 
Rating:
5.0

I had to move items out of storage with what I saw as a credit balance since I paid in advance. I feel I am owed a half month back, or a credit toward my next rental. Thanks Darla

Darla Dye  |  Overall Experience 
Rating:
5.0

Skip was AMAZING! I'm so happy with the service, he went above and beyond to help me get everything I needed, and to understand how all the systems work. Thank you Skip for everything, I greatly appreciate all the help very much.

Greg Wells  |  First Impressions 
Rating:
5.0

I told my Dad to come get a unit! It is a very nice facility and the workers are kind and helpful.

laurel Kardison  |  Online Move In 
Rating:
5.0

I would recommend!

Asya Sturgis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kayla Weber  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashley Mcfarland  |  First Impressions 
Rating:
1.0

Everyone there was so helpful and nice. I wouldn't use any other place for storage needs.I want to thank everyone for being great.

Judy Steward  |  Overall Experience 
Rating:
5.0

Very nice facility and efficient staff.

Katrina Lamott  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ASHLEY CABALLERO  |  Overall Experience 
Rating:
5.0

Staff was friendly and walked me through how to access my unit and walked me to it as well.

Christa Ryczywot  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tami Lane  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jerome Spencer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary Branson  |  First Impressions 
Rating:
5.0

Excellent service and very helpful. Answer all my questions. Friendly personal

JOSE AGUILAR  |  First Impressions 
Rating:
5.0

The staff and facilities were excellent and I would highly recommend them! This is definitely the place to come for all your moving and storage needs!

lori metcalf  |  Overall Experience 
Rating:
5.0

Great customer service and friendly also. Explained everything in detail and was very professional

Daniel Stewart  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jerred Baldwin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rick Carter  |  Overall Experience 
Rating:
5.0

All around friendly people and very reasonable prices for storage.

BRIAN WRIGHT  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Priscilla Hyder  |  First Impressions 
Rating:
5.0

Extremely friendly staff, knowledgeable and efficient

LAURIE ABBOT  |  First Impressions 
Rating:
5.0

Micheal was very friendly and amazing

Terrilynn Steinbruegge  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Green  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Adkins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Martha DAVIS  |  Overall Experience 
Rating:
4.0

N/a

ARTHUR ROBERTS  |  First Impressions 
Rating:
5.0

Very nice! Staff was helpful

John Freeman  |  Online Move In 
Rating:
5.0

Always very kind and helpful

patricia williams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edward Friesland  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leonard Fox  |  Overall Experience 
Rating:
5.0

Clean, well lit, secure facility. Great access

Douglas Rich  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES SOLOMON  |  Overall Experience 
Rating:
5.0

Highly recommend

Leonard Fox  |  First Impressions 
Rating:
5.0

Never really thought about Uhaul for storage but will highly recommend to all is see from now on. Facility and prices are amazing.

Henry Woodruff  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessica Grimes  |  Overall Experience 
Rating:
5.0

The assistance I received upon arrival was world-class! Thanks again!

Joel Phillips  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Mirea Cordova  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia Cox  |  First Impressions 
Rating:
3.0

All staff but 1 was helpful and friendly , that guy was the rudest person I’ve encountered.

Debby Bradley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adelaide Wylie  |  First Impressions 
Rating:
5.0

Always pleased with the service and staff! Great place to rent or purchase whatever needs you have. !

Tammy Moncrief  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANNA CHACON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Martinez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CAROL OSBORNE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nancy Rego  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID Roberts  |  Overall Experience 
Rating:
3.0

I understand if you guys have to charge by a 30 day rate but at the same time if someone pays because it's automatic and then checks out 3 days or 4 days later. There should be a grace. With that if you move out within 7 days you can have a partial month back or something because you just got to have my $80 to rent out my building and now you're gonna get another $80 and somebody else rents that building out if they do this month so little much for a company that makes as much money as you do don't you think

DAWN STEVENS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joshua Renfro  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Murphy Mullins  |  Online Move In 
Rating:
5.0

Great staff especially the blonde lady at front desk (Linda?)….all the staff just never forgets the customers are why they have a business. Professional and a pleasure to deal with.

Ralph Yohai  |  Overall Experience 
Rating:
5.0

I am in the US Army. It is very helpful that U-haul allows 30 days of free storage. Most times when doing a military move service members do not have a home yet. It is great to have free space to use while finding a home. Thank you!

Daniel Cameron  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony Giordano  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kaitlyn Brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly Flahart  |  First Impressions 
Rating:
5.0

From the day we signed up to the moment we emptied our storage unit everything was amazing. Clean, easy access and friendly staff. It made a really busy and somewhat stressful time in our life so much easier shaving the uhaul team on our side.

Robert Kell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jimmy McEleveen  |  Overall Experience 
Rating:
5.0

Skip was very helpful and knowledgeable.

alexander Valdez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelly Lovelette  |  Overall Experience 
Rating:
5.0

The associates were nice and very helpful would definitely recommend

Jennifer Mounts  |  First Impressions 
Rating:
5.0

The rental process was quick and easy online, I never even had to speak to anyone. Just input my personal information and payment information and the process was done. The map on the wall told me where my unit was quickly, and the carts provided by the facility made moving my stuff in very easy.

Carl Harmon  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MONICA MOLONY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel Cameron  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Pamela Connors  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

katie parkey  |  Overall Experience 
Rating:
5.0

Always so nice and helpful!

Crystal West  |  Overall Experience 
Rating:
5.0

Always helpful

Juan Scull  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sanford Whetsell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pasquanel Bailey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TREVOR SLAY  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

BRENDA CONN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMIE RUSSELL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Decker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

isaac coleman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark Teague  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Minton  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Bruce Kuder  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Leikvoll  |  First Impressions 
Rating:
2.0

I've had a overd4aft to my bank card from them that was never fixed with a trailer reservation, however besides this, I have had a horrible experience with one worker who constantly had a attitude about me paying my bill. He would tell me not to even bother the general manager with me not having my card double charged and refused to take my storage payment that day.

Ethan Landers  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Travis Guntenaar  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Trivette  |  Overall Experience 
Rating:
5.0

The storage unit section is awesome. Exceptionally clean and very well maintained. Employees very nice and helpful.

Roberta Smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel Stewart  |  First Impressions 
Rating:
4.0

Tommy was so helpful and knowledgeable and patient. One of the nicest people I've ever met period. He was amazing. You can tell he likes his job. I can't say enough good things about him.

brittney Gocher  |  First Impressions 
Rating:
5.0

Great customer service from Chris!

April Quillen  |  First Impressions 
Rating:
4.0

Very difficult to reach by phone during the whole two years my belongings were in storage. Staff was indifferent to being told phone contact was near impossible.

Gary Giddens  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christina Phillips  |  First Impressions 
Rating:
5.0

The guy that helped me was so friendly and knowledgeable. I really appreciated the time he took to explain everything. He made the experience less hassle!!

pamela hyder  |  First Impressions 
Rating:
5.0

They were very nice and explained everything

Jeffrey Murray  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

DAWN STEVENS  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

gary Arslanian  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amy Alley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joe Moore  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Woody  |  Overall Experience 
Rating:
5.0

Very kind young man waited on me then and older lady showed me to my unit an was very kind and answered questions that I had. When I do move I'll be using uhaul rental trucks,very satisfied from the past.

Kim Hinton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JENNY brookshire  |  First Impressions 
Rating:
5.0

The gentleman who helped me was very polite and pleasant. He made sure he rented a storage room as close to the elevator as possible (I am physically disabled and have issues walking). It was a very nice first impression for me.

Sean Dennis  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Joe Butcher  |  Online Move In 
Rating:
4.0

Your facilities and equipment are superb. Your online services are not well suited to communities with poor WiFi/cell service. You need a tailored app, not a bulky web presence that downloads ads, images, and video as people try to transact business.

THOMAS LEE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hilary Keogh  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shane davis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robin Culp  |  Overall Experience 
Rating:
5.0

Since you have the ability to have 24 access it should be automatically included. The idea that a person has to pay more for that is ridiculous and a sad money grab.

John Toms  |  Overall Experience 
Rating:
3.0

They need more carts for customers to use and the restroom is not cleaned very often or well at all.

Peter Elliott  |  Overall Experience 
Rating:
3.0

The whole process was less than satisfactory

Austin Richardson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lyndon Arbogast  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Pamela Connors  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Tremayne Jackson  |  Overall Experience 
Rating:
5.0

I found the facility to be always very clean, safe and easy access. The customer service professionals were always very helpful with any questions ask.

Tamara Oglesby  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julie Lytle  |  First Impressions 
Rating:
5.0

This location is almost always busy. The gentleman who helped me was waiting on myself and another customer at the same time because they're short-staffed. He still managed excellent customer service!

Jerome Dover  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Diana Harviel  |  Overall Experience 
Rating:
5.0

The people at this business were very professional but also friendly. I will definitely use them again and would recommend them to everyone.

Rebecca Belogay  |  Overall Experience 
Rating:
5.0

The storage facility was very clean and well maintained and everyone I dealt with were very helpful and friendly. The corridors were really well lit, just wish the lights extended above the storage units.

PHILLIP FREE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brenda Doyle  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

A Denise C Douglas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Savannah Lafrance  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Daniel Barron  |  Overall Experience 
Rating:
5.0

Staff very helpful in every way and excellent customer service.

Marissa Parks  |  Overall Experience 
Rating:
3.0

They do not have trash facilities on site which means if you are driving out of state to Uhaul destination you,are supposed to take your trash with you. I do not have pockets that big and then they wanted to charge me for cleaning the vehicle in which i had already paid 1500 with 300 off to take it to out of city jurisdiction. Then they threatened to charge me another 100 for vehicle cleanup if I did not take my trash with me. Thos is fquery on am epic scale.

Joseph Bowers  |  First Impressions 
Rating:
5.0

You have a very nice clean place. And you have a wonderful staff helpful staff.

Judy Steward  |  First Impressions 
Rating:
5.0

The facility was always spotless and the staff was vary efficient and friendly.

Frelon Facemire  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Albert Overley  |  Overall Experience 
Rating:
2.0

Disappointment. Moving

Lorraine Wakefield  |  Online Move In 
Rating:
5.0

The staff are super friendly and very helpful. I would most definitely recommend this business. Five stars!!!

Trish Blakley  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Rainia Winegar  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ROBERT Snell  |  Overall Experience 
Rating:
4.0

Very nice, well maintained storage facility. Friendly and helpful staff. Putting as 4star just for the set up as it’s a little bit of a hassle and inconvenient to get to my unit in comparison to a typical storage unit that you just drive up to

Anthony Webb  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hilary Keogh  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel Barron  |  First Impressions 
Rating:
3.0

Judy was not very professional but ended up getting the job done.

Andy Kraus  |  First Impressions 
Rating:
5.0

Everyone that was there was very helpful and supportive. Very friendly and knowledgeable staff. It's a wonderful facility! I HIGHLY recommend, particularly if you are on a budget, very good facility for the money.

Michael Reid  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jamie Shamblin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas Dean  |  First Impressions 
Rating:
5.0

Great location for storage and rental trucks etc. Friendly, clean, and easy to get in and out of.

Caleb Boteilho  |  First Impressions 
Rating:
3.0

Great place people were very nice and were nice to help you.

MICHELLE HOTT  |  First Impressions 
Rating:
5.0

I met a great service provider Phillip who was very knowledgeable and informative. He took me through the process and processed my request. Very professional and helpful. Thanks for making my experience worthwhile.

Jasmine Renner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RICHARD LUTZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kenneth Ashe  |  First Impressions 
Rating:
5.0

Great Experience; Very Good Location, Pleasant, Helpful Staff; Checking in & out with card was tricky at times - occasionally, the system would check you out before you swiped the card, which meant you had to check back in and then check out to make sure you were truly checked out.

Timothy Babbitt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexis Collins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Noah Jarrell  |  Online Move In 
Rating:
1.0

I was moved out without any notice and have important documents that I’m unable to retrieve. I’ve tried contacting management and U-Haul several times and get no help or response back.

Larry Smith Jr  |  Online Move In 
Rating:
3.0

I really didnt like the fact it cost me a whole month rent when I only need it 4 more days intill I could get my stuff. That is robbery! That card reader didnt always work.

Anna Abernathy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hannah Mathes  |  Online Move In 
Rating:
5.0

Terrific customer service. Very friendly and helpful.

Shannon Brennan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kyle Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Pendleton  |  First Impressions 
Rating:
4.0

For the most part the staff at the Johnson City, TN location was helpful and friendly; however, on one occasion, when I first purchased the storage locker, an employee I recognized contacted my when I was in another state and notified me that my storage locker wasn't locked when actually it was. I unable to return to lock it back, I spent nearly $50 to FedEx UHaul the key so it could be locked securely. In reality, it was just that I placed the lock on the second hole. It was properly locked to begin with. Grr....

Rodney Brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LeAnne Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Douangmala Phomphanh  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Ron Bennett  |  Overall Experience 
Rating:
5.0

This facility is super clean and well maintained. I spoke with Judy several times she has excellent customer service, is super helpful and went out of her way to help me. I highly recommend her.

Sarah Dodge  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

William Conley  |  Online Move In 
Rating:
5.0

The storage facilities are excellent !!!!

Jerldine Keller  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

ELYSIA RIVERA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jim Jones  |  Overall Experience 
Rating:
4.0

When I went back in after loading my units, and realized that I didn’t need a third unit. The women who helped me was upset that I had my big unit because she had booked it three weeks ago for someone else, but I have had my reservations since December. Either need a better way for people who make reservations through the app or online to register within your system better or your people to check those reservations first. I would have been highly upset if I would have got there and not had my 10x15 unit.

Sherman Willis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tonya Sowers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Liinda Lee Del Rosario  |  Overall Experience 
Rating:
1.0

I never got check in swiped card and uhaul should prorated early checkout

Jetro Gidion  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alicia Luc  |  Overall Experience 
Rating:
5.0

The staff was friendly, excellent service and knowledgeable. Helpful and went the extra mile walked us to & thru the facility. Absolutely recommend!

Ralph Yohai  |  First Impressions 
Rating:
2.0

They get “below average” rating from me because they were not able to provide the storage unit that was promised to me prior to my arrival from FL with a 20-ft uhaul moving truck full of the family belongings. Instead of one 15x10 unit that I reserved, I had to settle for three 5x10 units! Most real full size furniture would not even fit inside 5x10! The administration was like “we don’t know what happened - this is all we can do”. This facility maybe too massive for this group to manage effectively. In my opinion the storage building - old Lowes store converted to two level warehouse - is not suitable for the purpose of individual storage. A single elevator is in the front of the building. To get to some units in the back you would literally have walk and push carts through corridors 100+ yards long with several 90 degree turns. It was clean overall and the staff was very friendly.

Aleksandr Kovalenko  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BARBARA HOPEWELL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tyler Jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Selena Fugate  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Frank Escamilla  |  First Impressions 
Rating:
5.0

Great staff very helpful clean

CHARLOTTE GRANT  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

RONALD CROZIER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

henry baker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barbara Joyce  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cole Morris  |  First Impressions 
Rating:
5.0

Front desk staff were amazing!

james park  |  First Impressions 
Rating:
2.0

It took us over 1.5 hours to get our unit after we were sent to a unit that was locked and we had to move all our things again and go to the final unit. I received about 20 pages of paperwork which had incorrect information on it. I was charged 3 different charges on my credit card, none of which was correct. In the end I called the manager and he rectified it but overall after a long day of traveling the experience was not good.

Bob Glew  |  First Impressions 
Rating:
5.0

I’ve used the facility 5 times in the past 6 months. Always courteous and helpful.

Velinda Reyes  |  First Impressions 
Rating:
5.0

Top of the line, especially in regards to being able to do everything online and the next morning I was putting my stuff in storage, I even got a free lock, thanks again

Daniel Collins  |  Online Move In 
Rating:
5.0

Judy is super.Great employee.

Debbie Shipley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rhys Simmons  |  First Impressions 
Rating:
5.0

Very happy with the whole experience ☺

Deborah Taylor  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Tim Lucas  |  Overall Experience 
Rating:
5.0

Everyone I worked with was great, very knowledgeable, friendly and helpful. I will not be in that area when I need a large rental unit for my upcoming move to Florida but I will definitely rent from U-Haul because of how they treated me on this small rental.

DENNIS HOARE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kate Patton  |  First Impressions 
Rating:
2.0

Getting a unit was easy and quick but someone made a mistake because I can’t (present tense) access the doors with my code and I have not been able to get ahold of anyone.

zachary taylor  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Rebecca Clark  |  First Impressions 
Rating:
4.0

Rented a 10x20x10 storage unit online and largest unit available at checkin was a 10x15x9. Ended up renting a 2nd 5x10 unit and receive one free month rent as a courtesy so A+++ The only negative is one of the cleaning crew accused our movers of leaving a ness by the first floor recycle corral stating she witness them on camera. They in fact were no where near the recycle coral at time of incident and was another group of men. The woman was extremely rude, unprofessional and not at all tactful. The

John Lintz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christa Hernandez  |  First Impressions 
Rating:
5.0

Skip Davis was wonderful to work with. Very knowledgeable and polite. Id give the staff and facility ⭐⭐⭐⭐⭐ stars.

Debby Bradley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Geoff Newton  |  First Impressions 
Rating:
4.0

A few times there were no hand carts available.

Johnathan Howard  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ERIC JENKINS  |  First Impressions 
Rating:
4.0

Very good experience above and beyond.

Kelly Sheehan  |  Overall Experience 
Rating:
5.0

The employee who served us was excellent and went above and beyond to explain everything to us about uhaul and the local area that is new to us. As a lifelong business owner, I was more than impressed! You have a good one!

Bob Whiston  |  First Impressions 
Rating:
5.0

Skip was very kind and helpful with what we needed and took care of us.

MICHAEL TURNER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ronnie Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard Hall  |  Overall Experience 
Rating:
5.0

Sooo Friendly. They went out of there way to get me the proper size storage unit. It was very close and convenient to the entrance, they even showed me the way there and opened it to make sure it was clean. Great service.

DENNIS HOARE  |  First Impressions 
Rating:
5.0

Could communicate little better if payment could not process due to card expiration data or bank issue although it was resolve very quickly.

Camille Lamaa  |  Overall Experience 
Rating:
1.0

One star review! The facility is too big and poorly managed. Here is the problem that i faced: i reserved a 10x15 space at the time when i rented the UHaul truck. I called the facility twice prior to my arrival and they assured me that my unit was available and ready... Despite all that when i actually brought the 20-ft truck there in a late afternoon, they told me that there were no storage units of that size (or larger) available!... I had to unload into 3 (!) little spaces instead of the one reserved... A day or two later I sent an email to the regional manager complaining about the treatment . Of course I am still waiting for any response.

Aleksandr Kovalenko  |  Overall Experience 
Rating:
5.0

Customer service is clearly a priority here. Very organized, clean facility. Friendly, well trained employees.

LINDA JAYE YENCICH  |  First Impressions 
Rating:
1.0

Made reservation 3 weeks ago for 10x15 unit not available when arrived and was given two, 10x5 units instead with a wall between them. Zero care given to this screw up on their part or the fact we packed an entire house to fit a 10x15. Had to deconstruct furniture that was not in any way meant to be deconstructed. Found ROACHES! staff knew and literally shrugged and walked away when I told them. General manager cared even less when I emailed him. Here is his response: “Darby, We had someone move in with an obvious roach issue, which we are in the process of working on Darby. The person was evicted. Darby, we have been spraying daily and have had professional pest company out to continue to address the issue. Unfortunately Darby this can happen as people from all walks of life use self storage, not just ours. Evicting people and continuing our pest control to fix is our recourse. That’s my answer to you Darby. If you feel as if you need to take the route you said Darby then we will leave further communication to that route.” My “route” was to increase my renters insurance and contact my attorney when I return to my bug infested unit and my nice belongings are ruined. Now, it will include contacting corporate.

DarbyOlene Sears  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

theresa simpson  |  First Impressions 
Rating:
5.0

Very friendly and helpful staff helped us work out exactly what we needed.

David Bingham  |  Overall Experience 
Rating:
5.0

They met all our needs. One less thing to think about during ordeal of selling a home & moving. Thank you...

Teresa Bradford  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew Stull  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandy Smiley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brandon McGaha  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patsy Crews  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darlene Clark  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angela Gwaltney  |  First Impressions 
Rating:
5.0

The only negative that I have for this facility is that it only has one elevator, and when multiple trucks are being loaded and unloaded at the same time, it makes for a very long day.

Richard Hall  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Priscilla Hyder  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kim DeLaney-Surratt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steve Brooks  |  Overall Experience 
Rating:
5.0

So far so good. Place is huge but convenient. Manager that helped us was very nice, took time to explain things and walked over to show us around.

Jessica McHan  |  First Impressions 
Rating:
1.0

Judy was very rude to me and my wife she accused us of leaving trash upfront which we did not do. She said we have cameras and that there would be a Xtra charge for them to throw the trash away. My daughter had a large unit upstairs that was infested with roaches. We moved out because Judy practically called me a liar and I do not appreciate that and she did another couple the same way. My wife had her unit paid up till 12-20-21 they didn't offer her any money back which I think is not right. I would appreciate a call from someone in upper management

Robert Leonard  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Justin Lewallen  |  Overall Experience 
Rating:
5.0

Great place, people, and prices! Excited to be able to finally make room in my place until I can move.

Melanie Magno  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joshua Renfro  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BARBARA HOPEWELL  |  First Impressions 
Rating:
5.0

We were very impressed with how clean the storage unit and facility was. The gentleman who assisted us with kind and helpful.

Tracy Hoffman  |  First Impressions 
Rating:
5.0

Didn't have unit that was reserved but they gave me 2 units together that made up the difference. Was very helpful in getting situations resolved. I was grateful.

BARBARA HOPEWELL  |  First Impressions 
Rating:
5.0

Wish it was open 24/7 or at least later than 10 pm..thanks! Great experience!

Debra Evans  |  Online Move In 
Rating:
5.0

Clean facility. Friendly and helpful staff!

David Timmons  |  First Impressions 
Rating:
5.0

Very professional, polite staff & friendly staff! They maintained the property very well. They made the process very easy & I greatly appreciate them & their service!

JORDAN JONES  |  Overall Experience 
Rating:
5.0

Great service and friendly employees at this site. I would recommend it to anyone.

MATTHEW MILLER  |  Overall Experience 
Rating:
5.0

The gentleman that helped men went above and beyond to make sure I would have no problems.including walking me to my storage unit to show me the location.verry impressive in the world we live in now.great to see that kind of customer service.

William Suttle  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Courtney Street  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rusty Rambo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katie Boyd  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donald Wheelis  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Derrick Bristol  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard Reed  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Palmettos Flooring LLC  |  Overall Experience 
Rating:
5.0

Very helpful and took the stress off right away.

Kelly Sheehan  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kayla Shipley  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Mae Reynolds  |  Online Move In 
Rating:
5.0

The service was very professional and helpful. Pedro, went above and beyond to provide excellent customer service. I would definitely recommend this facility and Pedro to anyone looking for storage and truck and equipment rental. Thank you so much.

laura Duffy  |  First Impressions 
Rating:
5.0

Michael and Tommy made my entire transition into TN an absolute pleasure. They were all polite, knowledgeable, helpful in the return of the equipment and explained everything I needed to know about the storage facility I would be renting. This was by far my best experience with Uhaul and with any facility. Thanks to you all in Johnson City.

Tony Horton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Josh Ragan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Margaret Trunack  |  Overall Experience 
Rating:
4.0

It is an extremely nice facility and cheaper than most. I unfortunately am disabled and the lockers are not accessible from the outside so you have to walk quite a ways. I was not able to move my items in and had to choose another location.

Kelly Whetstine  |  Online Move In 
Rating:
5.0

The staff there today went above and beyond for me today due to a family emergency and I am very thankful for that.

Darin Harris  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tiffany Young  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Josh Ragan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lindsey Keys  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DARNELL BOYD  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dawn Cooper  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Courtney Holt  |  Overall Experience 
Rating:
5.0

Dealt with the manager Judy. She was like a breath of fresh air after very negative, costly,and unprofessional experience we had at facilities in Bristol on State St..We.made a reservation for a storage unit in a.m. of Sunday at Bristol facility . After a 40 mile trip we found that the storage facility was closed for the day. Why did your agent not know about closure? All others we spoke to on phone after arriving in Bristol were able to see it was closed on their computers. We were told to call Johnson City facility where we were properly taken care of by Judy. Their were several customers in Bristol in same situation as us and many who were locked out of their units. Considering trailer rental was $340 and we went 40 miles out of our way not to mention we had our helpers drive to Bristol then to JC at my expense plus fuel this became a very expensive unload. We had to call JC to inquire about storage units available as all your agents told us we would have to wait until Monday the 23rd as they could not help us. This all cost me $200 dollars in paid labor and fuel. Had to be done Sunday as everyone had to work Monday. This was $200 I didn't have to spend if there were competent people representing your company making reservations and troubleshooting when there were problems not caused by customer.

JOSEPH SKELTON  |  First Impressions 
Rating:
4.0

It was a difficult check-in. Units that were on the system as "open" were in fact occupied. We tried three times before we located a unit that was both open on the system, and really was open. You need to do an audit so that the system matches what is occupied/available.

PIERRE VAN GREUNEN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

elizabeth Sanders  |  First Impressions 
Rating:
5.0

I had the pleasure of working with the owner Tommy and a small handful of their employees over my time renting the storage unit. Everyone there is a professional to the point where I would recommend it to friends. Thank you!

Adam Zambotti  |  Overall Experience 
Rating:
5.0

We had a great experience with U-Haul. We will definitely patronize them again.

Christie Reese  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert White  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard Reed  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Russell Mays  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jessie Torres  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brian mcintyre  |  First Impressions 
Rating:
4.0

Everyone at the facility was very nice and accommodating. The problem for me is I have no ability to get in touch with anyone at the actual store by way of phone. All the phone numbers take you to an automated system that is very frustrating. I’m all for streamlining things that a customer should be able to get in touch with the local facility. I tried multiple times multiple ways and was not successful.

Beverly Frazier  |  First Impressions 
Rating:
4.0

I moved into the unit on a Saturday, which was a nightmare as there weren't enough carts and my party and I ended up having to wait almost an hour before another group was finished before we could even unload our truck that was rented. That was super frustrating as the carts were taken from someone else that had finished when we were trying to unload one cart upstairs and the party had gotten there after us. I hope to not have to deal with that when moving out of the unit.

Misha Smith  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Chritine Muchai  |  First Impressions 
Rating:
5.0

Quick, convenient and easy!

LaKysha Mack  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Joyce Vandersommen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN MORRIS  |  First Impressions 
Rating:
5.0

Staff was super friendly and helpful. I will highly recommend using these services.

Trish Blakley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Clark Bartee  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pam Pearce  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RUBEN BELMAN-PRECIADO  |  First Impressions 
Rating:
1.0

We were rented a ground floor unit that wasn’t available and in a size not available on any floor. So we were given two units on a different floor. This took 45 minutes even though we completed everything online prior to arrival. Bait and switch along with slow check in matters when you’re moving across state lines.

BRANDON BURNS  |  First Impressions 
Rating:
2.0

Storage unit I had reserved was taken. Staff me member changed my unit multiple times without telling me price changes or if it was climate controlled. Irritated to be paying 10 dollars more a month for a unit that I did not reserve. I should have been prorated the original cost.

Kristin Anklowitz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JESSICA HUBBS  |  First Impressions 
Rating:
5.0

The roomy freight elevator and climate controlled space made it much more user friendly. I am confident that my valuables are safe here.

John Torok  |  First Impressions 
Rating:
5.0

Skip was so helpful! The staff was very friendly and made sure we were taken care of after a very hard day of moving.

Linda Whittall  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN DEBRIEL  |  First Impressions 
Rating:
5.0

Staff and sales were outstanding!

Victor Duncan  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Scott Showalter  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Danny Mitchell  |  Overall Experience 
Rating:
5.0

Very friendly welcoming people

Jasmine Caballero  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian Le Francis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Samantha Berkley  |  First Impressions 
Rating:
4.0

I did not like the situation with the lighting. Where as the building had Light in many areas the lights only came on by motion detection but did not stay on. This resulted in the lights going off out numerous times when working in my unit, resulting in leaving my unit several times to walk into the sensor area to get the lights to come back. This is an extreme negative. Another negative is not being able to access power outlet. Occasionally I needed to be able to use outlet for a few minutes. all of the electrical plug in units were extremely far apart and too high to reach which rendered Impossible to use for the average person. May I suggest that you put a timer on the electrical outlets to limit the time that people could use those and change your lighting situation that people did not have to continue to walk into the center to turn their lights back on. I’ve rented storage in many places and I have never had an issue with the lighting as I do at the U-Haul. And most all places have plug-ins within a distance that you could use a small extension cord to use it for a short period of time.

Caroline GILLIAM  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bob Sondergaard  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

karen frederick  |  Overall Experience 
Rating:
5.0

I love Uhaul have used them for years

WILMA CROWE  |  First Impressions 
Rating:
3.0

Dead mice in new storage unit.

Langsung Lin  |  Online Move In 
Rating:
4.0

My storage unit was supposed to come with a free lock inside and there was not one in the unit. Otherwise it was a great experience

Desiree Patterson  |  Online Move In 
Rating:
2.0

Guess I'll never use uhual again bc I'll have a past due balance for an empty storage building not being used that I requested multiple times to be cancelled LOL GREEDY

Devin Sherfey  |  Overall Experience 
Rating:
3.0

The only reason for 3 stars vs 5 is that I reserved a storage unit that was not climate controlled, however when I went to check in they only had climate controlled units available, which have a higher rental price. I wish the website would have let me know there weren’t the lower priced units available instead of allowing me to reserve one. I was not really able to say no to the higher price as I had a moving truck parked outside with all of my belongings in it. However the building is great and the man who helped me was very friendly, and took the time to show me where my unit was even though there were other customers in line.

Audrey Cashon  |  First Impressions 
Rating:
5.0

Skip was great in helping us get our unit!

Ryan Parawan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Danny Mitchell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher Bell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leslie WRIGHT  |  First Impressions 
Rating:
5.0

The onsite staff are amazing. They go above and beyond to help you and are always so friendly. The security system is awesome, helps decrease the stress of leaving your belongings. Very clean and well maintained with the temperature control I feel confident my belongings are safe.

Carolyn Phipps  |  First Impressions 
Rating:
5.0

Your staff is amazing. They are helpful, courteous, professional and made a very disjointed move fantastic.

KATHERINE MEDBERRY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janet Hickman  |  First Impressions 
Rating:
5.0

The lady on duty by herself was great even with alot of customers coming in stayed professionally sound great Lady.

Orville Oaks  |  First Impressions 
Rating:
5.0

U-Haul Rep Skip was friendly, knowledgeable, and very helpful. I feel he went above and beyond to get us a conveniently located storage room as I am partially handicapped. In my eyes, he is a special and kind person and a real pleasure to deal with in my situation.

Gail PARKER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LUCAS KUIVINEN  |  Overall Experience 
Rating:
1.0

I am giving a poor rating because nothing about the reservation I made was given to me upon move in. I reserved a large unit on the first floor, only to be told that they did not have anymore of these. I was given two small units instead which suffice it are not what I originally RESERVED. I was also told through my receipt and reservation confirmation that I would not need to pay anything until 6/25 because of my reservation for a UHAUL truck on July 10th (move into the unit on 5/25). Upon arrival I was told to pay the full price for a month when I was told that booking a UHAUL truck would allow me to receive one month free of storage. The facility is nice and the staff was fine but I was extremely mislead and disappointed with the outcome and its difference from what I received information about in my confirmation of booking.

Alison Dyer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrew Stull  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christie Reese  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alicia Carlton  |  Online Move In 
Rating:
4.0

The lady that works there is just the sweetest lady. Very helpful and she knows her stuff. Thank you!

David Newhard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard Hall  |  First Impressions 
Rating:
5.0

Great customer service, more than willing to accommodate, make suggestions.

David Tederick  |  First Impressions 
Rating:
5.0

The staff were great, but tired and overwhelmed at the computer issues and not having anymore of the access cards. The bathroom where the units are, was extremely disgusting. I held it for an hour while we unloaded just so I could use it somewhere else. Need more cleaning done on weekends maybe.

Jewel Peters  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Martin  |  Online Move In 
Rating:
4.0

My unit keeps setting the alarm off when I open it. I'm here now so if anyone can help take care of that it'd be great.

JOHN STEVENS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angela Davis  |  First Impressions 
Rating:
5.0

Judy (at 2800 Roan in Johnson City, TN) is the best! She consistently went out of her way to find out how to tailor her help & go above and beyond in blessing us. Thank you!

Steven Begin  |  Overall Experience 
Rating:
1.0

I was happy at first and when we were trying to finish our unpacking and move in we were locked out with no one willing to help. I had to leave my unit open unattended all night with unknown access by anyone who has 24 hour access . The 24 help number placed at the site is useless as no one answers it . And even customer service couldn't help they even said it says store at your own risk so that if we didn't camp out in front of the door we weren't getting in before 7 am even though thw posted accessible hours are 5 am thru 10 pm . Very poor customer service and even worse we might have lost our possessions and it was humorous to the people at customer service. I won't be back and I won't recommend this place or it's services to anyone ever .

Justin Kent  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Robert Cruz  |  First Impressions 
Rating:
5.0

The GM of this facility was friendly and helpful. Also one of the employees, Chip, was also very helpful and friendly. This isn't to say the rest of thecstaff wasn't but those are the only 2 I really had any interaction with.

Curtiss Ellis  |  Overall Experience 
Rating:
5.0

Skip was very knowledgeable about the services offered which allowed us to quickly rent one of your storage units!

Dottie Blades  |  First Impressions 
Rating:
5.0

Staff is very friendly and accommodating they take you thru every step to make sure you know where your unit is and that your access works.I also liked the controlled temperature and humidity and security of this facility.

PAUL JEFFRIES  |  First Impressions 
Rating:
5.0

I will forever use U-Haul for anything.

Amethyst Orton  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

WENDY STILES  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JOHN EWING  |  Overall Experience 
Rating:
5.0

Judy was professional and friendly. She is the epitome of outstanding customer service. She took the time to ensure my needs were met while explaining how things worked in the facility (alarm system, doors, etc.).

Ashley Fields  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark Bossenbery  |  First Impressions 
Rating:
5.0

Would be nice if access was available a little later. Great overall!

Rachel Hiseley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tina Shaffer  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Diane Henger  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Donna Masters  |  Overall Experience 
Rating:
4.0

The temperature controlled unit were the kept the perfect temperature and humidity for sensitive material storage.

PAUL JEFFRIES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KIRBY GILLIS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Clarence Trent  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William Ballew  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Olive Oil Devine  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ricky Ward  |  First Impressions 
Rating:
5.0

The facility is clean and Temperature and Humidity is perfect for my storage needs.

PAUL JEFFRIES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amanda Osborne  |  First Impressions 
Rating:
5.0

employees super nice, very helpful. all areas very clean .

BRENDA ROGERS  |  First Impressions 
Rating:
4.0

Prices are a little high otherwise I would have rated excellent

Cheri Toupard  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

paula wright  |  Overall Experience 
Rating:
5.0

Friendly staff, clean facility. Accommodated all our needs. Thank you, Happy customer

Cynthia Bemis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

THOMAS LEE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brandon Hetherton  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

David Graham  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KIRBY GILLIS  |  First Impressions 
Rating:
5.0

Staff always helpful. Readily available. 👍

PAUL KANIECKI  |  Overall Experience 
Rating:
4.0

The power supplied to maintain batteries was a huge plus, for RV storage!

NICHOLAS HILL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Graham  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Graham  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amy Heldebrandt  |  First Impressions 
Rating:
5.0

Exceeded expectation and all competition.

Stephen Martin  |  Overall Experience 
Rating:
1.0

Even though there were endless empty units, we were given one upstairs in the very back farthest corner. There is no lighting inside the units. When I arrived and informed them that I didn’t think my stuff would fit in the unit I had reserved, I was not offered a larger unit, but was instead required to pay for the 5x10 beside my unit. The tiny elevator will not stay open long enough to load more than one cart, and after pushing it open twice, it forces itself closed. This is a major safety hazard that I intend to report to the State of Tennessee. The back entrance door closest to our third unit would never unlock. I voiced my concerns to a male worker who did not respond or care. I filed a complaint with corporate who never followed up. We planned on long term storage, so we moved our stuff down the street to Storagemax. We are very frequent uhaul customers but this terrible experience has turned me away.

Zachary Rosenbaum  |  Overall Experience 
Rating:
5.0

Judy is phenomenal. A great asset for your business.

James Bray  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lashay Barnett  |  First Impressions 
Rating:
1.0

I was stuck as far back as you could possibly go on the second floor while there were hundreds of empty units closer to the door. People are allowed to park directly in front of the front door so you have to maneuver around their cars while going down the curb. I dropped several items doings this and ruined an air compressor. The place was always warm and stuffy.

Anthony Richardson  |  Overall Experience 
Rating:
5.0

My only problem with U-Haul was that U-Haul will not allow you to transfer a storage shed into someone else's name. That was very inconvenient and seems unreasonable.

Kevin Hicks  |  Overall Experience 
Rating:
5.0

Great staff and clean environment

Jacqueline Torres  |  Overall Experience 
Rating:
5.0

The facility was well lit but the individual units were not and it was difficult to see within the unit. Everyone was very helpful and accommodating. The only negative interaction was when we were just finishing moving out. We did not get a name, but the lady that was showing people around was rather abrupt and informed us we could not park where we were for loading- although it was marked as a loading zone. We had been there for 5 hours the day before and 3 hours the final day. No one had indicated that there was a problem with what we were doing. She also was not able to offer any other location that would be acceptable for loading a large trailer. Other than that one not so positive interaction, everyone else was great.

Matt Stromberg  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Paul Finch  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jennifer gouge  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jerry Purvis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Carroll  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Graham  |  First Impressions 
Rating:
5.0

Great service and super employees.

Clarence Trent  |  Overall Experience 
Rating:
5.0

The gentleman that took care of us was very professional and welcoming.

Timothy Miller  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Avery Lewis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tonja Brown  |  First Impressions 
Rating:
5.0

Great

Doris hampton  |  Overall Experience 
Rating:
5.0

The facility is always CLEAN! The staff is always FRIENDLY!! The location is convenient and we feel safe while entering and exiting our storage unit! My husband and I highly recommend this location!

Antonio Goss  |  First Impressions 
Rating:
4.0

We have not moved in yet, but have rented the space and the staff was "very" helpful in the process and showing of the unit. Thanks for all your help.

Terri Caraway  |  First Impressions 
Rating:
5.0

Fantastic, friendly, and above all, helpful as we finished a multi-state move that had gone not at all according to our schedule. Mr. Hawkins was a great help in getting us in the right unit, and the facility looks great. Bit of a long walk to get to our unit, but let's be honest - after a crazy move during a global pandemic, is a little walk really worth complaining about? The facility is excellent, and the staff friendly and helpful. Combined, they made the trying and difficult experience a whole lot easier for us.

Earl Needhammer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shelby Ingram  |  Overall Experience 
Rating:
4.0

I love the staff here. They are great and helpful. I think the hours should be later than 7pm without paying more to access the unit. Only because I was there later than 7pm twice. Made it inconvient to get my stuff in and out with the big doors locked but still could finish after hours. The staff makes up for the slight inconvience. They are so great and nice. I was treated so well by them. Thank you all

ROBIN SCHAECHER  |  Overall Experience 
Rating:
5.0

All staff are amazing and extremely helpful! I never worried about my belongings being stored.

Melinda Chaber  |  Overall Experience 
Rating:
4.0

7pm lock up of large door is too early. Still daylight and load and unload move pushes the envelope ( we had to finish through small door).

Gary Giddens  |  First Impressions 
Rating:
5.0

All the staff Imet were very professional andvery helpful I rented trucks and storage unit the service was great.thank to all great job.

Clarence Allen  |  Overall Experience 
Rating:
5.0

Excellent.... all aspects!!! Judy was Wonderful!! Thank You

Barry Hardesty  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

adam stine  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mickey Kendrick  |  Overall Experience 
Rating:
2.0

Got stuck in an elevator for 45 minutes

TIMOTHY FENNESSY  |  First Impressions 
Rating:
5.0

Always used the same facility Excellent service A+++++

Camille Lamaa  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Matt Stromberg  |  First Impressions 
Rating:
2.0

3 years storing stuff there, never a late payment and when I told them I was emptying my unit only 2 days into the pay cycle I get NO rebate for the 28 days I wouldn’t be there! Then they underestimate my truck rental miles by 40 and I have to pay more! I will NEVER use or recommend UHAUL to anyone anymore!

Regina Gulino  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ransom Taylor  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eula Hamilton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer Casey  |  Overall Experience 
Rating:
5.0

Very nice facility and manager.

Joe Evans  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Clarence Allen Trent  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacob Willett  |  Overall Experience 
Rating:
5.0

The best storage/rental facility in the country. I have used many coast to coast. Keep up the good work.

Mike Yukich  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott Brower  |  Overall Experience 
Rating:
5.0

This place is always clean and well maintained!! The staff is excellent!! Very friendly and helpful each time I interacted!!!

Scott Kelly  |  Overall Experience 
Rating:
3.0

So much added expenses to rent a cargo van for 24 hours

Helen whittington  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBIN SCHAECHER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susan Henry  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jane hampton  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Stephanie Shipp  |  First Impressions 
Rating:
5.0

Excellent people. Only complaint was the hallway lights shut off when you're in your storage space and everything goes dark.

Charles Murphy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

edward Daughtery  |  Overall Experience 
Rating:
5.0

Thank you for the pleasant experiene

karen frederick  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul Humphries  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vanessa Lowe-nevins  |  First Impressions 
Rating:
5.0

Wonderful! Judy was great! They were short handed and busy. I know how stressful that can be. She handled it with no problem and still provided excellent customer service. Awesome employee!

Marvin Kennedy  |  First Impressions 
Rating:
3.0

The set up in that building for getting in and out of it is horrible. Once someone gets into the back door bay your screwed and have to access from the front door. inconvenient for a rear unit.

karen biscardi lucas  |  First Impressions 
Rating:
5.0

Staff was very helpful and friendly. Excellent crew (A+ Rating).

John Taylor  |  Overall Experience 
Rating:
5.0

They understood my needs and helped me through the difficulties of moving.thank you so much. U are the best.

Charles Erwin  |  First Impressions 
Rating:
5.0

Great service. Awesome facility. First class!

Olive Oil Devine  |  First Impressions 
Rating:
5.0

Great facility and wonderful staff! Would definitely recommend and will be using again for any future storage needs.

Katrina Szentes  |  Overall Experience 
Rating:
5.0

None

terry putzstuck  |  Overall Experience 
Rating:
5.0

Best U-Haul ever!

STEVEN BEGIN  |  Overall Experience 
Rating:
5.0

Exceptional service. Friendly, helpful and made my move so much easier.

Kathy Fisher  |  Overall Experience 
Rating:
4.0

Appreciate your availability when we needed

Harber Wood  |  First Impressions 
Rating:
5.0

lady doing set up was excellent !!!!!

dennis mitchell  |  Online Move In 
Rating:
4.0

no comments

lawrence eddy  |  Overall Experience 
Rating:
5.0

Michael and his staff are very accommodating even when snow delayed my moving I highly recommend U-Haul of Johnson City!

Don Goddard  |  First Impressions 
Rating:
5.0

The service is always friendly and quick. Even though the store was busy, the wait was reasonable!

David Timmons  |  First Impressions 
Rating:
5.0

Employees went above and beyond to make sure it was a great experience.

Charles Murphy  |  Overall Experience 
Rating:
3.0

I hated that you couldn't schedule payment to come out ab certain day if the month only did it by date witch on a fixed income always made me late

Trista Green  |  Overall Experience 
Rating:
5.0

The truck was in great shape. Ran very well.

Anthony Jackson  |  First Impressions 
Rating:
3.0

I appreciate the help.

Anita Terry  |  First Impressions 
Rating:
5.0

Excellent and modern facilities, knowledgeable and friendly staff. Well done.

Kenneth Guess  |  Overall Experience 
Rating:
4.0

The owner Chris was very thorough and professional. He took the time to show the storage unit in person and explain all the policies. The facility is easy access and clean.

kathy Sramek  |  First Impressions 
Rating:
5.0

I had no problems. While i was there

denise Maupin  |  Overall Experience 
Rating:
3.0

They say they are climate controlled . I have been in a few other storage facilities lately and they are not climate controlled like they say . Some staff appear lazy and don't want to help you

Scott Hall  |  Overall Experience 
Rating:
5.0

The only reason I left was because my NC insurance would not cover my vehicle if it was stored in Tennessee.

Georgia Hollis  |  Overall Experience 
Rating:
3.0

The employee who help setup the move in, helped accommodate a unit closer to the main door due to health problems, Easy to get in and out A+

tommy henley  |  Overall Experience 
Rating:
5.0

Great

Sherryda Burnett  |  Overall Experience 
Rating:
4.0

Helpful staff. Clean facility.

Joyce Vandersommen  |  First Impressions 
Rating:
5.0

Called great customer service my truck was waiting got a storage unit that day very clean explained everything will tell my friends if they need a truck or storage at uhaul in Johnson City tn

jennifer gouge  |  First Impressions 
Rating:
5.0

I was very pleased with the facility, service and friendliness of the staff.

Grady Ed Strickland  |  Overall Experience 
Rating:
5.0

The best experience I’ve had using a storage facility! The units were clean and easily accessible. Big plus was the security factor and the push carts for easy moving.

seth farley  |  Overall Experience 
Rating:
5.0

Very smooth experience. Would use U-Haul again.

Michael Mestan  |  First Impressions 
Rating:
5.0

Couldn't have had a better experience these past 3 1/2 years! Incredibly clean and well maintained down to the customer restroom. Thanks to all of you that contributed to my positive experience!

THOMAS COOPER  |  Overall Experience 
Rating:
5.0

Representative Worked with my ability so I wasn’t moving stuff to a further location.

tommy henley  |  First Impressions 
Rating:
5.0

Very clean storage facility and reasonably priced.

Turula Harvey  |  Overall Experience 
Rating:
5.0

Very convenient and clean- easy storage facility to use!

Courtney Lee  |  Overall Experience 
Rating:
5.0

Great service...very accommodating in every way

judy howard  |  Overall Experience 
Rating:
5.0

Very friendly and patient.

Matt Hackler  |  First Impressions 
Rating:
4.0

Everything was very good with storage location, but difficult time when trying to call. Always on hold for long time only to get some corporate office not actual location. Frustrating.

Paul Denice  |  Overall Experience 
Rating:
5.0

N/A

stefanie Lopez Diaz  |  Overall Experience 
Rating:
2.0

found good price on locker. Was told that i got free lock with rental. Got text message with all info. Got to location no lock arguments with staff over small stuff almost made me leave.

Christopher Papazian  |  First Impressions 
Rating:
5.0

Nice and helpful staff. Worked with me to find the right truck and storage.

Even Nyvoll  |  First Impressions 
Rating:
5.0

Getting a storage unit was very easy and simple.

adam stine  |  First Impressions 
Rating:
4.0

Great customer service

elizabeth Elston  |  First Impressions 
Rating:
5.0

I wanted climate controlled units and this facility met my needs. It was kept clean and the staff was always accommodating.

Carla Whitley  |  Overall Experience 
Rating:
5.0

Clean, well maintained, well lit

Donna Herron  |  First Impressions 
Rating:
5.0

Well run and modern. Great employees.

Kenneth Guess  |  First Impressions 
Rating:
5.0

Aaron brought my boxes to me and waited while we unpacked them she did a great job !! Very happy with my experience with uhaul Eunice was very helpful too!!

virginia buchanan  |  Overall Experience 
Rating:
5.0

I had a fantastic experience from start to finish! I even needed to upgrade to a larger unit partway through my rental period and that was no problem :)

Elissa Wood  |  Overall Experience 
Rating:
5.0

It was easy and convenient!

Anna Hibbitts  |  Overall Experience 
Rating:
5.0

Judy was excellent. Show me how to get in and out. She is a great representative for your company.

Robert Ritter  |  First Impressions 
Rating:
5.0

I have rented haul trailers and trucks many times from this facility. They are always great for providing equipment and service. I am presently renting a month to month storage space.

Stephen Sitton  |  First Impressions 
Rating:
5.0

I wish I had gotten the young man's name that assisted me and my husband. He was excellent! He was patient and his knowledge of the services was exceptional! Your facilities are clean and well lit!

MARVINE GOSS  |  First Impressions 
Rating:
5.0

First rate customer service at this location

Garry Bickel  |  Overall Experience 
Rating:
4.0

Zion was extremely helpful at the desk as was the assistant manager on Sunday when we unloaded. The facility was VERY busy, but well organized and clean.

Don cluett  |  First Impressions 
Rating:
5.0

Wonderful service!

stefanie Lopez Diaz  |  First Impressions 
Rating:
5.0

Easy process to rent a unit and great customer service. The place is super clean. We feel really good about keeping our stuff here.

Emily Linkous  |  First Impressions 
Rating:
5.0

Very helpful and communicative.

Robbie Hines  |  Overall Experience 
Rating:
5.0

I

Sherie Lynn Stewart  |  Overall Experience 
Rating:
5.0

Most helpful and provided solutions.

bonnie coone  |  First Impressions 
Rating:
5.0

It is very clean and nice! Very impressive place.

Michael Turner  |  First Impressions 
Rating:
4.0

Proration. That is all...

Brittany Hash  |  Overall Experience 
Rating:
5.0

All staff were great.

Bonnie Maurer  |  Overall Experience 
Rating:
5.0

Nice, friendly, and efficient service.

Bryan Friddle  |  Reservation 
Rating:
5.0

Dealt with Miss Judy, Mr. Jack, and a tall young man. All three were very courteous and extremely helpful. They are all knowledgeable and worthy of recognition.

John Christner  |  Reservation 
Rating:
4.0

The lafy that checked us put was very rude more then once the hole time we had tje unit

Justin lewallen  |  Overall Experience 
Rating:
5.0

Always accommodating. Always busy. The housekeeping staff are amazing! The place is always neat and orderly! I could live there

Marilyn Bragg  |  Overall Experience 
Rating:
5.0

Thanks!

Carmen Hull  |  Overall Experience 
Rating:
5.0

Folks are very friendly and attentive

Kenneth Fletcher  |  Reservation 
Rating:
5.0

Your Representative , a Mr. Green, had my reservation ready upon my arrival. He showed me several options and availabilities. Overall, it was a very professional and friendly experience.

Connie Bennett  |  Reservation 
Rating:
5.0

The staff was very accommodating very professional and I would definitely recommend my friends

Shelia Kendrick Nowicki  |  Overall Experience 
Rating:
5.0

Great place to store your belongings! Always felt safe going to the storage facility and that is a plus. Thank you

Barbara Jennings  |  Overall Experience 
Rating:
4.0

Zion has excellent customer relation skills, he was personable, professional, pleasant and went beyond expectations in assisting us.

Stephen Martin  |  Reservation 
Rating:
5.0

Easy to get same day service. Best price for storage in town

Courtney Lee  |  Reservation 
Rating:
5.0

Awesome team! Awesome Service! Awesome experience!

Norma Love  |  Overall Experience 
Rating:
5.0

Service was good, thanks. No complaints.

Ben Rowland  |  Reservation 
Rating:
5.0

This is my fifth time using Uhaul storage both in Johnson City and Panama city. Next time I need storage I will be back.

Tracy Pigford  |  Overall Experience 
Rating:
5.0

Very easy access, well lighted, very helpful, and accommodating staff. I have no complaints.

MARY GARLAND  |  Overall Experience 
Rating:
5.0

All was good

Timothy PHILLIPPE  |  Overall Experience 
Rating:
5.0

For over a year the Uhaul facility was clean and staff was awesome to work with. Thanks!

Carloyn Marts  |  Overall Experience 
Rating:
2.0

The equipment staff in L.A. did not properly secure my vehicle to the tow dolly. They failed to secure tire straps to the wheels resulting in a delay in the second day of travel,

Jayne Merrill  |  Reservation 
Rating:
5.0

the were very understanding of the reason we got behind in payment. was allowed to make a partial payment then pay balance when monies was available. The store manager was very helpful. will use again

Bria Woods  |  Overall Experience 
Rating:
5.0

Wish we had used you to move us! Great experience with your company!

john hendrick  |  Overall Experience 
Rating:
5.0

Very nice facility and access was easy and convient.

Randal Bowman  |  Overall Experience 
Rating:
5.0

N/a

ROBERT NEAL  |  Overall Experience 
Rating:
4.0

No outside accessable units, had to load through a single access point.

Ray Clark  |  Overall Experience 
Rating:
5.0

Amazing facility!! Large clean and organized!!! Staff are so helpful and they actually answer you calls!! Thank you

Koreen Kelley  |  Overall Experience 
Rating:
3.0

It was a great facility. My only comment was there was no prorated price cause I did not use the full month.

hannah silmon  |  Overall Experience 
Rating:
4.0

The store needs to update the in-house data system. Every time I went to pay my bill the computer system wasn't working. The staff were very rude at times and I felt like it was wrong.

MICHAEL HINTZ  |  Overall Experience 
Rating:
5.0

The staff was knowledgeable and very helpful. The facility was immaculate. It was a wonderful experience.

Ralph Jordan  |  Overall Experience 
Rating:
5.0

The staff was knowledgeable and very helpful. The facility was immaculate. It was a wonderful experience.

Ralph Jordan  |  Overall Experience 
No reviews have been submitted for this location.

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