El cliente no dejó un comentario.Rhys S. | First Impressions
Customer Reviews for U-Haul Moving & Storage of Johnson City
Johnson City, TN 37601
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Very happy with the whole experience ☺Deborah T. | Online Move In
Items need to be checked in as soon as they are returned. I took a trailer back on Sunday morning at 9:45 and they finally Checked it in the next morning at 7am and billed me for 2 days when it was one day. I had to call the store and get it corrected.SHANNON C.
El cliente no dejó un comentario.AMANDA K.
El cliente no dejó un comentario.GERALDVERNON H.
El cliente no dejó un comentario.Tim L. | Overall Experience
El cliente no dejó un comentario.Tremayne J.
Everyone I worked with was great, very knowledgeable, friendly and helpful. I will not be in that area when I need a large rental unit for my upcoming move to Florida but I will definitely rent from U-Haul because of how they treated me on this small rental.DENNIS H. | Overall Experience
El cliente no dejó un comentario.Robert B.
El cliente no dejó un comentario.Kate P. | First Impressions
This was the best Uhaul I've ever used. Unbelievably organized and efficient. This should be the poster child for all Uhauls. Uhaul would not have any competition if all Uhauls became as this one.PATRICK S.
Getting a unit was easy and quick but someone made a mistake because I can’t (present tense) access the doors with my code and I have not been able to get ahold of anyone.zachary t. | First Impressions
El cliente no dejó un comentario.Rebecca C. | First Impressions
El cliente no dejó un comentario.Eric R.
Rented a 10x20x10 storage unit online and largest unit available at checkin was a 10x15x9. Ended up renting a 2nd 5x10 unit and receive one free month rent as a courtesy so A+++ The only negative is one of the cleaning crew accused our movers of leaving a ness by the first floor recycle corral stating she witness them on camera. They in fact were no where near the recycle coral at time of incident and was another group of men. The woman was extremely rude, unprofessional and not at all tactful. TheJohn L. | First Impressions
El cliente no dejó un comentario.MARK K.
El cliente no dejó un comentario.Jordan M.
El cliente no dejó un comentario.Christa H. | First Impressions
The staff was great and very helpful.Douglas H.
Skip Davis was wonderful to work with. Very knowledgeable and polite. Id give the staff and facility ⭐⭐⭐⭐⭐ stars.Debby B. | First Impressions
Everything was fine until we arrived at our destination and everything inside was wet, some boxes the bottom were so wet that items fell thru the bottom of the boxes. Otherwise, all was fine.MICHAEL D.
The staff is very nice and the location looks like it has the supplies you'll need when you need them. The 15' truck I ordered seemed to run fine considering it may have looked like to be an older model.JOSEPH S.
El cliente no dejó un comentario.Zack E.
El cliente no dejó un comentario.Brent D.
El cliente no dejó un comentario.PRESTON L.
El cliente no dejó un comentario.Geoff N. | First Impressions
There was grease in the back floor. This should have been cleaned up before me getting the vehicle.Barry E.
They charged me for something I did not agree to.WILLIAM P.
El cliente no dejó un comentario.GEORGE H.
I can't think of a thing. Our experience was better than I could have expected with every aspect from pick up to deliveryCurtis G.
El cliente no dejó un comentario.CHARLES T.
El cliente no dejó un comentario.HAROLD M.
A few times there were no hand carts available.Johnathan H. | Online Move In
El cliente no dejó un comentario.Richard R.
El cliente no dejó un comentario.ERIC J. | First Impressions
Very good experience above and beyond.Kelly S. | Overall Experience
El cliente no dejó un comentario.HENRY B.
El cliente no dejó un comentario.Clinton F.
The employee who served us was excellent and went above and beyond to explain everything to us about uhaul and the local area that is new to us. As a lifelong business owner, I was more than impressed! You have a good one!Bob W. | First Impressions
El cliente no dejó un comentario.Michael S.
El cliente no dejó un comentario.MARK J.
El cliente no dejó un comentario.Freddy M.
Skip was very kind and helpful with what we needed and took care of us.MICHAEL T. | First Impressions
El cliente no dejó un comentario.Chuck F.
All employees efficient, most helpful and kind.Sheri C.
El cliente no dejó un comentario.Ronnie W. | Overall Experience
Have employees greet a customer when they walk in. If that didn't happen and they are heading out to check in the rental, mention to the customer they are doing so.charles M.
Very nice facility with pleasant staff!WILLIAM S.
El cliente no dejó un comentario.Richard H. | Overall Experience
El cliente no dejó un comentario.Lyn K.
El cliente no dejó un comentario.Kristin A.
El cliente no dejó un comentario.Nicholas S.
Online check-in wasn't working so couldn't check it in when I dropped it back off. But called and advised them and a note was put on file but still was charged the extra $20 for them having to check it in since the online check-in didn't work. So don't think that's far. And don't think I should've had to pay that.JAMELITTVIDA G.
Sooo Friendly. They went out of there way to get me the proper size storage unit. It was very close and convenient to the entrance, they even showed me the way there and opened it to make sure it was clean. Great service.DENNIS H. | First Impressions
Make sure everyone at the location have good customer service skill. Very vital to customers coming back. Make sure to engage with the customers so they know they are valuable to your business. The location is great and the people are friendly, just need to be more customer focused. I teach customer service.Joe S.
El cliente no dejó un comentario.DEBORAH L.
This is a well oiled machine as it's a major operation. I dropped the truck off and was done within minutes. The gentleman checked the truck in and I had an all-good email within 20min of leaving there. A+Ryan C.
Replace the woman at front desk. She's extraordinarily rude and slowJoanna L.
El cliente no dejó un comentario.TERRI K.
Could communicate little better if payment could not process due to card expiration data or bank issue although it was resolve very quickly.Camille L. | Overall Experience
El cliente no dejó un comentario.KEITH A.
One star review! The facility is too big and poorly managed. Here is the problem that i faced: i reserved a 10x15 space at the time when i rented the UHaul truck. I called the facility twice prior to my arrival and they assured me that my unit was available and ready... Despite all that when i actually brought the 20-ft truck there in a late afternoon, they told me that there were no storage units of that size (or larger) available!... I had to unload into 3 (!) little spaces instead of the one reserved... A day or two later I sent an email to the regional manager complaining about the treatment . Of course I am still waiting for any response.Aleksandr K. | Overall Experience
Customer service is clearly a priority here. Very organized, clean facility. Friendly, well trained employees.LINDA JAYE Y. | First Impressions
Made reservation 3 weeks ago for 10x15 unit not available when arrived and was given two, 10x5 units instead with a wall between them. Zero care given to this screw up on their part or the fact we packed an entire house to fit a 10x15. Had to deconstruct furniture that was not in any way meant to be deconstructed. Found ROACHES! staff knew and literally shrugged and walked away when I told them. General manager cared even less when I emailed him. Here is his response: "Darby, We had someone move in with an obvious roach issue, which we are in the process of working on Darby. The person was evicted. Darby, we have been spraying daily and have had professional pest company out to continue to address the issue. Unfortunately Darby this can happen as people from all walks of life use self storage, not just ours. Evicting people and continuing our pest control to fix is our recourse. That's my answer to you Darby. If you feel as if you need to take the route you said Darby then we will leave further communication to that route." My "route" was to increase my renters insurance and contact my attorney when I return to my bug infested unit and my nice belongings are ruined. Now, it will include contacting corporate.DarbyOlene S. | First Impressions
El cliente no dejó un comentario.Richard D.
El cliente no dejó un comentario.Donna K.
El cliente no dejó un comentario.BRIAN C.
El cliente no dejó un comentario.RANDY H.
El cliente no dejó un comentario.NANCY H.
El cliente no dejó un comentario.DAVID C.
El cliente no dejó un comentario.theresa s. | First Impressions
El cliente no dejó un comentario.Audra E.
Can't think of a thing.Michael D.
Very friendly. Very quick drop off. Thanks!!DAVIDS W.
Very friendly and helpful staff helped us work out exactly what we needed.David B. | Overall Experience
They met all our needs. One less thing to think about during ordeal of selling a home & moving. Thank you...Teresa B. | Overall Experience
Excellent Staff and customer service on pickup and drop off!! If renting again, will definitely give them a call!!BRADLEY P.
This may have been the best experience I have had with U-Haul, even for this location. I have rented from this location multiple times and wouldn't hesitate to rent here again! Great job, thanks!STEVE W.
El cliente no dejó un comentario.SANFORD Z.
El cliente no dejó un comentario.ALEXANDER C.
Great staffâ€¦. Very friendly!!!MARK H.
Great serviceDAVID S.
El cliente no dejó un comentario.Andrew S. | Overall Experience
I found a needle behind the middle seat head rest. Someone should have seen this before renting the truck. We extracted the needle with a pair of pliers.ROBERT E.
Nothing but just the friendly atmosphere it's not so friendlyRobert M.
El cliente no dejó un comentario.Brandy S. | First Impressions
Make the staff better trained. The driver took the Uhaul back and the woman argued with him that it had a full tank of gas and not the over half a tank he put back in it. Also she didn't know how to calculate the extra mileage and he had to ask for something proving he brought the vehicle back. She said she'd have to get her mgr to calculate it and then they would charge my card on file. Definitely not happy with the outcome.MARTHA A.
El cliente no dejó un comentario.Brandon M. | First Impressions
El cliente no dejó un comentario.WILLIAM W.
Smile act like you enjoy your jobLISA M.
Check air pressure in the tires. The instructions said per the tire label which was 65lb but the tires each had only 45lb so I had to add air prior to my trip.DENNIS H.
El cliente no dejó un comentario.HANNAH M.
El cliente no dejó un comentario.LEON P.
Truck had oil spilled in it, cigarette butts, wasn't sweptâ€¦pretty dirtyThomas S.
El cliente no dejó un comentario.Patsy C. | First Impressions
El cliente no dejó un comentario.STEVEN B.
El cliente no dejó un comentario.Erica T. | First Impressions
El cliente no dejó un comentario.Angela G. | First Impressions
Skip Davis was such a delight when picking up and dropping off vehicle. Wonderful customer service! Will definitely be using this location in the future and also recommending!NIKKI W.
I was charged for a truck I did not use.STACEY M.
Nothing. Everything was great! Thanks.WILLIAM M.
The only negative that I have for this facility is that it only has one elevator, and when multiple trucks are being loaded and unloaded at the same time, it makes for a very long day.Richard H. | Overall Experience
El cliente no dejó un comentario.Walter B.
El cliente no dejó un comentario.Priscilla H. | First Impressions
Rates could be a little lower. Maybe a local mileage package or unlimited mileage for a certain amount. Customer service always wonderful at this location. Very helpful. Thank youHEATHER R.
El cliente no dejó un comentario.JEFFREY K.
El cliente no dejó un comentario.RANDALL S.
El cliente no dejó un comentario.Kim D. | Overall Experience
El cliente no dejó un comentario.RAYMOND K.
It takes so much time to be served at this location. There was a time I spent about an hour only to be told the equipment I wanted to rent wasn't available. The agents should be a little faster when serving clientsBenjamin A.
El cliente no dejó un comentario.Steve B. | Overall Experience
So far so good. Place is huge but convenient. Manager that helped us was very nice, took time to explain things and walked over to show us around.Jessica M. | First Impressions
El cliente no dejó un comentario.LEON P.
El cliente no dejó un comentario.Joanna B.
Service and vehicle were excellent.....no problems. Have rented here previously . Never any problems.DENNIS F.
Nice folks. Just treat all of your customers the way I was treated.MIKE L.
Judy was very rude to me and my wife she accused us of leaving trash upfront which we did not do. She said we have cameras and that there would be a Xtra charge for them to throw the trash away. My daughter had a large unit upstairs that was infested with roaches. We moved out because Judy practically called me a liar and I do not appreciate that and she did another couple the same way. My wife had her unit paid up till 12-20-21 they didn't offer her any money back which I think is not right. I would appreciate a call from someone in upper managementRobert L. | Overall Experience
El cliente no dejó un comentario.Justin L. | Overall Experience
El cliente no dejó un comentario.DONALD F.
Very difficult to get a hold of live person in the store â€"location itself. The phone always goes to 800 number. I called to have the store people call me back and never got a call backâ€"had to keep calling.Leonid M.
My overall experience was really good. Initially there was a location delivery issue but it wasn't their fault. They were very helpful with fixing a problem that they did not create. The best part was the delivery location. Jack Jackson I'm castle Haynes was the BEST! He went above and beyond to help me. He made sure we had everything that we needed and thought of logistics so that we could get the box as fast as we could. Jack also made arrangements for the drop off of the box so it would take long. Mr. Jackson did an expeditious and efficient job. GO UHAUL BOX. YOU'LL THANK ME LATER Semper Fi Mr. Jackson.Grey C.
El cliente no dejó un comentario.glenn W.
Everyone was friendly and helpful!Elizabeth S.
Great place, people, and prices! Excited to be able to finally make room in my place until I can move.Melanie M. | First Impressions
El cliente no dejó un comentario.Xavier G.
Everything was great.MICHAEL D.
El cliente no dejó un comentario.Hugh G.
El cliente no dejó un comentario.TIMOTHY M.
El cliente no dejó un comentario.Joshua R. | Overall Experience
El cliente no dejó un comentario.LUCAS D.
El cliente no dejó un comentario.John V.
El cliente no dejó un comentario.ALBERT C.
Great staff!!JOHN B.
El cliente no dejó un comentario.KATHRYN A.
El cliente no dejó un comentario.STEPHEN I.
El cliente no dejó un comentario.Larry W.
El cliente no dejó un comentario.Greg C.
No improvements necessaryROBERT V.
Ridiculous that one in direction delivery to house is $100 but opposite direction is $3000! Rent truck through customer service, asked which truck would pull 2 boxes and rented what she told me. Was told they would have double trailer ready, they did not. Was told they do not have any double trailer, then why would I rent a more expensive truck?!?! General manager extremely rude! And now, I just got an email that my rent is late with fees although I returned the boxes already! I will NEVER go though the money hunger uhaul again!Dustin N.
Fast and friendly staff.Donna K.
El cliente no dejó un comentario.PAULA H.
El cliente no dejó un comentario.BARBARA H. | First Impressions
We were very impressed with how clean the storage unit and facility was. The gentleman who assisted us with kind and helpful.Tracy H. | First Impressions
Didn't have unit that was reserved but they gave me 2 units together that made up the difference. Was very helpful in getting situations resolved. I was grateful.BARBARA H. | First Impressions
Wish it was open 24/7 or at least later than 10 pm..thanks! Great experience!Debra E. | Online Move In
Clean facility. Friendly and helpful staff!David T. | First Impressions
Very professional, polite staff & friendly staff! They maintained the property very well. They made the process very easy & I greatly appreciate them & their service!JORDAN J. | Overall Experience
Great service and friendly employees at this site. I would recommend it to anyone.MATTHEW M. | Overall Experience
The gentleman that helped men went above and beyond to make sure I would have no problems.including walking me to my storage unit to show me the location.verry impressive in the world we live in now.great to see that kind of customer service.William S. | First Impressions
El cliente no dejó un comentario.Courtney S. | Overall Experience
El cliente no dejó un comentario.Rusty R. | Overall Experience
El cliente no dejó un comentario.Donald W. | First Impressions
Very helpful and took the stress off right away.Kelly S. | First Impressions
El cliente no dejó un comentario.Kayla S. | Online Move In
El cliente no dejó un comentario.Mae R. | Online Move In
Michael and Tommy made my entire transition into TN an absolute pleasure. They were all polite, knowledgeable, helpful in the return of the equipment and explained everything I needed to know about the storage facility I would be renting. This was by far my best experience with Uhaul and with any facility. Thanks to you all in Johnson City.Tony H. | First Impressions
The staff there today went above and beyond for me today due to a family emergency and I am very thankful for that.Darin H. | First Impressions
El cliente no dejó un comentario.Tiffany Y. | First Impressions
Dealt with the manager Judy. She was like a breath of fresh air after very negative, costly,and unprofessional experience we had at facilities in Bristol on State St..We.made a reservation for a storage unit in a.m. of Sunday at Bristol facility . After a 40 mile trip we found that the storage facility was closed for the day. Why did your agent not know about closure? All others we spoke to on phone after arriving in Bristol were able to see it was closed on their computers. We were told to call Johnson City facility where we were properly taken care of by Judy. Their were several customers in Bristol in same situation as us and many who were locked out of their units. Considering trailer rental was $340 and we went 40 miles out of our way not to mention we had our helpers drive to Bristol then to JC at my expense plus fuel this became a very expensive unload. We had to call JC to inquire about storage units available as all your agents told us we would have to wait until Monday the 23rd as they could not help us. This all cost me $200 dollars in paid labor and fuel. Had to be done Sunday as everyone had to work Monday. This was $200 I didn't have to spend if there were competent people representing your company making reservations and troubleshooting when there were problems not caused by customer.JOSEPH S. | First Impressions
El cliente no dejó un comentario.elizabeth S. | First Impressions
El cliente no dejó un comentario.Robert W. | First Impressions
El cliente no dejó un comentario.brian m. | First Impressions
Everyone at the facility was very nice and accommodating. The problem for me is I have no ability to get in touch with anyone at the actual store by way of phone. All the phone numbers take you to an automated system that is very frustrating. I'm all for streamlining things that a customer should be able to get in touch with the local facility. I tried multiple times multiple ways and was not successful.Beverly F. | First Impressions
I moved into the unit on a Saturday, which was a nightmare as there weren't enough carts and my party and I ended up having to wait almost an hour before another group was finished before we could even unload our truck that was rented. That was super frustrating as the carts were taken from someone else that had finished when we were trying to unload one cart upstairs and the party had gotten there after us. I hope to not have to deal with that when moving out of the unit.Misha S. | First Impressions
Quick, convenient and easy!LaKysha M. | Online Move In
El cliente no dejó un comentario.KATHLEEN M. | First Impressions
El cliente no dejó un comentario.Clark B. | First Impressions
El cliente no dejó un comentario.RUBEN B. | First Impressions
Storage unit I had reserved was taken. Staff me member changed my unit multiple times without telling me price changes or if it was climate controlled. Irritated to be paying 10 dollars more a month for a unit that I did not reserve. I should have been prorated the original cost.Kristin A. | First Impressions
El cliente no dejó un comentario.JESSICA H. | First Impressions
The roomy freight elevator and climate controlled space made it much more user friendly. I am confident that my valuables are safe here.John T. | First Impressions
Skip was so helpful! The staff was very friendly and made sure we were taken care of after a very hard day of moving.Linda W. | First Impressions
Staff and sales were outstanding!Victor D. | First Impressions
El cliente no dejó un comentario.Brian L. | First Impressions
I love Uhaul have used them for yearsWILMA C. | First Impressions
El cliente no dejó un comentario.Christopher B. | First Impressions
El cliente no dejó un comentario.Leslie W. | First Impressions
El cliente no dejó un comentario.Janet H. | First Impressions
The lady on duty by herself was great even with alot of customers coming in stayed professionally sound great Lady.Orville O. | First Impressions
U-Haul Rep Skip was friendly, knowledgeable, and very helpful. I feel he went above and beyond to get us a conveniently located storage room as I am partially handicapped. In my eyes, he is a special and kind person and a real pleasure to deal with in my situation.Gail P. | First Impressions
El cliente no dejó un comentario.Andrew S. | First Impressions
El cliente no dejó un comentario.Richard H. | First Impressions
Great customer service, more than willing to accommodate, make suggestions.David T. | First Impressions
El cliente no dejó un comentario.David M. | Online Move In
My unit keeps setting the alarm off when I open it. I'm here now so if anyone can help take care of that it'd be great.JOHN S. | First Impressions
I was happy at first and when we were trying to finish our unpacking and move in we were locked out with no one willing to help. I had to leave my unit open unattended all night with unknown access by anyone who has 24 hour access . The 24 help number placed at the site is useless as no one answers it . And even customer service couldn't help they even said it says store at your own risk so that if we didn't camp out in front of the door we weren't getting in before 7 am even though thw posted accessible hours are 5 am thru 10 pm . Very poor customer service and even worse we might have lost our possessions and it was humorous to the people at customer service. I won't be back and I won't recommend this place or it's services to anyone ever .Justin K. | First Impressions
Skip was very knowledgeable about the services offered which allowed us to quickly rent one of your storage units!Dottie B. | First Impressions
Staff is very friendly and accommodating they take you thru every step to make sure you know where your unit is and that your access works.I also liked the controlled temperature and humidity and security of this facility.PAUL J. | First Impressions
Judy was professional and friendly. She is the epitome of outstanding customer service. She took the time to ensure my needs were met while explaining how things worked in the facility (alarm system, doors, etc.).Ashley F. | First Impressions
El cliente no dejó un comentario.Mark B. | First Impressions
El cliente no dejó un comentario.Diane H. | First Impressions
El cliente no dejó un comentario.THOMAS L. | First Impressions
El cliente no dejó un comentario.Amy H. | First Impressions
Judy is phenomenal. A great asset for your business.James B. | First Impressions
El cliente no dejó un comentario.Lashay B. | First Impressions
El cliente no dejó un comentario.Avery L. | First Impressions
El cliente no dejó un comentario.Tonja B. | First Impressions
The facility is always CLEAN! The staff is always FRIENDLY!! The location is convenient and we feel safe while entering and exiting our storage unit! My husband and I highly recommend this location!Antonio G. | First Impressions
We have not moved in yet, but have rented the space and the staff was "very" helpful in the process and showing of the unit. Thanks for all your help.larry s. | First Impressions
7pm lock up of large door is too early. Still daylight and load and unload move pushes the envelope ( we had to finish through small door).Gary G. | First Impressions
Always used the same facility Excellent service A+++++Camille L. | First Impressions
So much added expenses to rent a cargo van for 24 hoursHelen w. | First Impressions
El cliente no dejó un comentario.Vanessa L. | First Impressions
Appreciate your availability when we neededHarber W. | First Impressions
Very smooth experience. Would use U-Haul again.Michael M. | First Impressions
Clean, well maintained, well litDonna H. | First Impressions
I have rented haul trailers and trucks many times from this facility. They are always great for providing equipment and service. I am presently renting a month to month storage space.Stephen S. | First Impressions
Most helpful and provided solutions.bonnie c. | First Impressions
Nice, friendly, and efficient service.Bryan F. | Reservación
Servicios adicionales en esta ubicación
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