Customer Reviews for U-Haul Moving & Storage of Johnson City

4,717 comentarios

2805 N Roan St   Johnson City, TN 37601

(423) 218-1806

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(423) 218-1806

2805 N Roan St
Johnson City, TN 37601

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Michael W.  |  Overall Experience 
Clasificación:
4.0

Customer service reps excellent. Online program are difficult. Phone response horrible. On another issue, tow hitch order-been waiting 3 months😕

Michael S. 
Clasificación:
5.0

I personally won't rent from UHaul again after the way that corp did me the local people was amazing. Being forced to pay someone else's bill to just rent something was not only time consuming but embarrassing. Being told I had to pay because they could tell I somehow should known someone used my info in 2018 and I should know then. We don't use a moving company often but my company and family friends will not be back. I know my money don't matter to them but it does to me. I'll spend it where I'm not treated by corp like a number. Once again the local store was great. The gentleman that helped me there was very polite and respectful. Perry

PERRY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Josh R.  |  Overall Experience 
Clasificación:
4.0

As a long time UHaul customer I requested To add a few extra miles in case of traffic jams and he neglected to do that. I also was not informed about the size of the gas tank and mpg of the truck...which means that I had no clue how much gas to replace. I ended up by over purchasing the gas. I was Also charged 8 miles extra, even after I over paid at the gas pump.

JEANNE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY T. 
Clasificación:
1.0

Arm test was broke on seat. Customer service was terrible. Tried to overcharge and had to wait in line 30 min for them to fix

Clinton K. 
Clasificación:
5.0

El cliente no dejó un comentario.

CRYSTAL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENDELL M. 
Clasificación:
4.0

Urge staff to wait on customers when a line forms. An older support employee had to roust someone from the back room.

JACLYN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

TAMMIE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anna A. 
Clasificación:
5.0

Drop off was extremely easy and convenient.

Carol L. 
Clasificación:
4.0

El cliente no dejó un comentario.

David S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ezzie H. 
Clasificación:
5.0

It wasn't clear that you were charged a delivery fee when the boxes were dropped off and picked up. So the total amount of your purchase was misleading. It was $200.00 more than I expected.

Robert D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Walt N. 
Clasificación:
3.0

El cliente no dejó un comentario.

David S. 
Clasificación:
5.0

Maybe let customers know ahead of time what extras they might need , and what the cost might be

LARRY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALICIA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Margaret T.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ALVIN L. 
Clasificación:
5.0

everything was as it should be. everything worked and was ready.

NICO A. 
Clasificación:
2.0

The wrong wiring harness was installed so when I dropped off to pick up my car, I had to wait for that to be corrected. An obnoxious alarm from the storage facility blasted the waiting area every few minutes. Staff was friendly and polite.

Deana H. 
Clasificación:
5.0

Your checkin procedure is slow.

John W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristen S. 
Clasificación:
5.0

Absolutely perfect experience. I will highly recommend and use again

WILLIAM H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert R. 
Clasificación:
3.0

For the 3rd consecutive time, we have reserved a vehicle and either the location or the truck size were changed by UHaul. This is VERY frustrating. This last time, we were making a 300 plus mile trip. Getting changed to a larger truck resulted in considerable added expense due to the lower gas mileage.

Mahlon R. 
Clasificación:
5.0

Everything was perfect from pickup to drop-off. Thank you so much!

PATRICIA O. 
Clasificación:
5.0

El cliente no dejó un comentario.

KRISTIN U. 
Clasificación:
5.0

El cliente no dejó un comentario.

PHIL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike A. 
Clasificación:
5.0

Very professional courteous and amazing quick in and out,both picking up and returning equipment...amazing staff..awesome UHaul location.

David S. 
Clasificación:
4.0

It is an extremely nice facility and cheaper than most. I unfortunately am disabled and the lockers are not accessible from the outside so you have to walk quite a ways. I was not able to move my items in and had to choose another location.

Kelly W.  |  Online Move In 
Clasificación:
5.0

Box truck leaked. I had a couple of wet boxes. I notified the drop off location and they were testing. I was told they are water resistant and not water proof. I think this should be noted with the many stickers inside the cab all over the dash.

DARRYL L. 
Clasificación:
5.0

The staff there today went above and beyond for me today due to a family emergency and I am very thankful for that.

Darin H.  |  First Impressions 
Clasificación:
4.0

Check-in clerk was very underwhelming when we came in. Seemed like we were disturbing him from doing something else. Was not welcoming or friendly. Seemed irritated that we were asking him questions. When we dropped off the truck the check out attendant was very friendly to us even though he was working on a holiday so we ended with a good experience. Overall, would recommend to others. Gracias

John L. 
Clasificación:
5.0

Polar opposite from pick up! In and out in 5 minutes. Gracias

Neil S. 
Clasificación:
3.0

My rental times were messed up and I lost almost 14 hours of the time I had reserved and if I hadn't have spent 30 minutes on the phone getting it fixed I would have been charged for a extra day

Isaac A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiffany Y.  |  First Impressions 
Clasificación:
5.0

I expected to have to use the link sent to me to check in, but because it was during the day (I guess) a real person handled everything. Very happy this small move turned out so good!

ROBIN G. 
Clasificación:
1.0

Drop off was a nightmare. Got chased around the building by a gentleman who told me our tow dolly needed to be dropped elsewhere. We were just unloading into our storage unit. Did the same thing at drop off, waited in a non moving line, checked in online and left truck only to get yelled at again by same gentleman. He needs some training, especially in customer service

Amie A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Josh R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kim S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard H. 
Clasificación:
5.0

I drove my vehicle on the U-Haul trailer and the employee helped secure everything and tied everything down individual was very helpful thank you I am 78 years old

Robert C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lindsey K.  |  Overall Experience 
Clasificación:
5.0

This was the best moving experience I have had!!! The customer service was above and beyond my expectations! Thanks to the crew for a pleasant experience!!!

Jerry C. 
Clasificación:
3.0

I originally had a reservation in another city during their posted business hours. They were not open and I was forced to go to the location in Johnson City. A frustrating experience overall. But I eventually got the trailer I had reserved. Though it took several additional hours and required me to go to the other side of the county.

Philip L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan D. 
Clasificación:
5.0

El cliente no dejó un comentario.

REBECCA K. 
Clasificación:
5.0

Love working with this specific UHAUL location.

Casey K. 
Clasificación:
5.0

This location was wonderful, HOWEVER, the Circle A Market on Market St in Johnson City is HORRIBLE! I had a reservation to pick up this morning and they were a no show. The phone number didn't work and I ended up having to find another location to get my rental. There is no excuse for them to be affiliated with uhaul unless this is the new way to do business.

Paige G. 
Clasificación:
2.0

Customer service upon drop off was nonexistent. It wasn't until I started to put the keys in the after hours drop box was I even acknowledged. I was the only customer there even. There were over $50 in additional charges on my final statement, which are still unkown as to why. I have rented from this location multiple times and don't understand why this round's service was so poor. I would not recommend them, and will not use them in the future.

Matthew M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary L. 
Clasificación:
1.0

The concept is great. The execution was horrible. Not one single step in the pool process was handled smoothly. The inefficiency on the part of your organization, made my move more stressful than it should have been, and cost me 1 month more in rental fees than I should have had to pay. You organization is too devided, and one decision is unaware of the others processes, and unable to commu icate or interact with them. If I had not be proactive and "precorrected" your errors, who knows what would of happened. For the most part ( with the exception of the store manager in Florence SC)your people were pleasant, and tried to help. But apparantly your systems and /or processes won't allow them to. Considering you are in the business of helping people through one of life's most stressful events, you really need to fix things.

Diane F. 
Clasificación:
5.0

Everyone was friendly and explained things well

MURIEL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNIFER R. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DARNELL B.  |  First Impressions 
Clasificación:
5.0

All employees at the big Johnson City location on Roan are absolutely awesome! They were expedient, professional, personable and when it came time to hook up my light pigtail nothing worked… the guys jumped on it and in 5 minutes they found a problem with my ground, put it in another location and Shazam!… all fixed… and I was out of there! Thanks again guys!!!ðŸ'

EDWARD U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dawn C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBRA S. 
Clasificación:
2.0

The cleaning lady involved herself in a situation without all the facts that she had no business in, and upset my wife. Later that day, she was rude to my wife again as I was singlehandedly unloading a 26' truck. My wife has had cancer, chemo, and multiple surgeries, so she is limited on how much she can help me. I told the cleaning lady to leave my wife alone and stick to cleaning. She yelled back at me so I went to the office. The day manager took her side and defended her and was not the least bit interested in all the facts, only what the cleaning lady had told her. I told the manager Judy I would report the whole place to corporate. Later, Judy came out to the truck and attempted to smooth things over, but when I tried again to tell her the details of what actually occured, she said, "I didn't come out here to hear all that". So she was only interested in the appearance of an apology, not any actual or real remorse or concern for what transpired.

TIMOTHY A. 
Clasificación:
5.0

Excellent work, friendly staff, great prices, very professional. Keep doing this kind of work. Also, overhearing your staff bending over backwards to help a person get the right storage unit for his mother was most impressive and showed a true caring heart.

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Courtney H.  |  Overall Experience 
Clasificación:
5.0

Dealt with the manager Judy. She was like a breath of fresh air after very negative, costly,and unprofessional experience we had at facilities in Bristol on State St..We.made a reservation for a storage unit in a.m. of Sunday at Bristol facility . After a 40 mile trip we found that the storage facility was closed for the day. Why did your agent not know about closure? All others we spoke to on phone after arriving in Bristol were able to see it was closed on their computers. We were told to call Johnson City facility where we were properly taken care of by Judy. Their were several customers in Bristol in same situation as us and many who were locked out of their units. Considering trailer rental was $340 and we went 40 miles out of our way not to mention we had our helpers drive to Bristol then to JC at my expense plus fuel this became a very expensive unload. We had to call JC to inquire about storage units available as all your agents told us we would have to wait until Monday the 23rd as they could not help us. This all cost me $200 dollars in paid labor and fuel. Had to be done Sunday as everyone had to work Monday. This was $200 I didn't have to spend if there were competent people representing your company making reservations and troubleshooting when there were problems not caused by customer.

JOSEPH S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Loretta P. 
Clasificación:
4.0

It was a difficult check-in. Units that were on the system as "open" were in fact occupied. We tried three times before we located a unit that was both open on the system, and really was open. You need to do an audit so that the system matches what is occupied/available.

PIERRE V.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

W Kyle P. 
Clasificación:
2.0

On my order I stated we were going to pull a trailer. When I went to hook up , the trailer plug didn't work. I tried the trailer on another vehicle and they worked ok. No discount on the rental When they did my paperwork. They said it was full of fuel. When I got in the truck It was only 3/4 full. I don't know who is inspecting these units but there was no. “ we are sorry. “. YOU. RATE THEM!!!

DONALD I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather S.  |  First Impressions 
Clasificación:
5.0

Outstanding service. Under cover return and they disconnected the trailer. Seamless all around

SCOTT R. 
Clasificación:
5.0

I truly cannot think of one way this experience could have been improved and if you knew me, you'd know what a big deal that is. Thank you for the great service and equipment!

Ryan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Josh R. 
Clasificación:
2.0

The veteran in front of me received a veteran discount I asked for one I was denied I then purchased insurance I was told that the insurance doesn't cover the top 18 inches of the vehicle which was not explained to me when I purchased the insurance also I stood in the store for over 10 minutes waiting for customer service nobody was in the store I had to go outside and find somebody to come in and help me and the other three customers in the store waiting to be served horrible service lack of people lack of communication lack of understanding policy giving one veteran a discount not giving another veteran then they told me it was because we donate to the wounded warrior program while I was in the wounded warrior program for over a year and I still didn't receive a discount

Phillip A. 
Clasificación:
1.0

Just takes too long to rent a truck and the lady there always has trouble with the computer. We rented a 20ft truck and a dolly and the dolly wasn't available.

Jennifer S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MYRON E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard M. 
Clasificación:
5.0

Nothing I noticed

Donald C. 
Clasificación:
5.0

The equipment was clean but had a steering / handling issue. Did not feel very comfortable to drive.

frederic B. 
Clasificación:
5.0

I had the pleasure of working with the owner Tommy and a small handful of their employees over my time renting the storage unit. Everyone there is a professional to the point where I would recommend it to friends. ¡Gracias!

Adam Z.  |  Overall Experience 
Clasificación:
5.0

We had a great experience with U-Haul. We will definitely patronize them again.

Christie R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas L. 
Clasificación:
5.0

I won't be renting from U-Haul again . I was charged a cleaning fee. I only put a very clean bedroom suite in . Nothing was put dirty in it . When I rented I rented blankets. It had blankets unfolded in so I didn't fold the blankets because they were not folded when I picked it up. I did not drive through any mud so what was the clean up charge for.

WAYNE B. 
Clasificación:
5.0

Do not pick the Browns Family Auto Sales location in Johnson City for dropoff/pick-up. They are out of business. This location on N. Roan St. helped me instead.

Ricky K. 
Clasificación:
5.0

We really liked how friendly and efficient everyone was. It made for a great experience.

RILEY N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert W.  |  First Impressions 
Clasificación:
4.0

The online reservation process has lots of problems…but ‘Ron Russell' straightened it all out. The trailer I rented was dirty but Ron cleaned it out for me & got me on my way. Big facility run well.

MICHAEL P. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL O. 
Clasificación:
5.0

Same as above! Everyone was very nice

SPENCER K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Russell M.  |  Overall Experience 
Clasificación:
5.0

No exceptions

WILLIAM C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nickie D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jessie T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David V. 
Clasificación:
5.0

El cliente no dejó un comentario.

brian m.  |  First Impressions 
Clasificación:
4.0

The location is nice and has everything a large UHaul location would expect to have. My issues were not with the vehicle or location, it was with booking a vehicle. I booked a cargo-van originally. I was then called and left a voicemail telling me I could pick that in Kingsport, TN (not where I booked it for). I called back and then was told I could get a 10' truck at the Johnson City Location, next day. I show up to the store that evening to confirm I would get the 10' truck the next day and we were told we were not a “confirmed or assigned” reservation and that someone else had that truck under their name. This is all after I had seen my account updated with the 10' truck ready for pickup the next day. The individual who helmed me that evening said they were able to take care of it and I should have a 10' truck for me the next day. Now the day of pickup, I show up 20 min early and am told that the location does not have a truck for me and that their would not be one until the next day. After explaining my timeline of communication with UHaul, the staff pointed out they still have cargo vans to use and I could revive that. The whole issue was a circle of communication and double booking by U Haul that almost cost us even being able to rent a vehicle for the day. We ended up taking extra trips that the 10' truck would have helped with limiting resulting in more millage to pay for. The staff was gracious and rewarded us with a few perks that created a discount on the overall rental, which was greatly appreciated. Overall, I like using UHaul, this experience of being told one thing and then not having those items in stock, even though listed on the website as available, has made me more cautious when renting in the future. Again, overall, thankful to have a vehicle to move that day.

Nicholas F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory C. 
Clasificación:
5.0

Nice and helpful people,

KENNETH K. 
Clasificación:
4.0

Everyone at the facility was very nice and accommodating. The problem for me is I have no ability to get in touch with anyone at the actual store by way of phone. All the phone numbers take you to an automated system that is very frustrating. I'm all for streamlining things that a customer should be able to get in touch with the local facility. I tried multiple times multiple ways and was not successful.

Beverly F.  |  First Impressions 
Clasificación:
2.0

The attitude from all 4 employees was horrible. Every question I asked was to hard for them to give an answer. They were repeatedly rude. Acted as if I was being a bother. On a different issue, I drove the truck for 25 miles. Put 3.4 gallons of fuel in it. Was told it wasn't back to the original level. Was charged another 4 gallons. I never drove it over 40mph. How can it take 7.4 gallons for only 25 miles? I didn't take a photo of the fuel hand when I started, but probably should've.

Chadrick P. 
Clasificación:
4.0

I moved into the unit on a Saturday, which was a nightmare as there weren't enough carts and my party and I ended up having to wait almost an hour before another group was finished before we could even unload our truck that was rented. That was super frustrating as the carts were taken from someone else that had finished when we were trying to unload one cart upstairs and the party had gotten there after us. I hope to not have to deal with that when moving out of the unit.

Misha S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES W. 
Clasificación:
5.0

Staff at this location are excellent!

Peter V. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY G. 
Clasificación:
5.0

Great customer service!

MONTE M. 
Clasificación:
5.0

Provide more carts. I understand it's a benefit, but it would have saved many hours today. Very professional & polite staff.

JORDAN J. 
Clasificación:
5.0

Service was fast truck was clean and there on time. Great place

JAMES S. 
Clasificación:
1.0

I said a one way and they made it a return to same store

TYLER G. 
Clasificación:
5.0

Very nice and helpful

Scott D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Chritine M.  |  First Impressions 
Clasificación:
5.0

Quick, convenient and easy!

LaKysha M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joyce V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KATHLEEN M.  |  First Impressions 
Clasificación:
5.0

Staff was super friendly and helpful. I will highly recommend using these services.

Trish B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Clark B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Pam P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RUBEN B.  |  First Impressions 
Clasificación:
1.0

We were rented a ground floor unit that wasn't available and in a size not available on any floor. So we were given two units on a different floor. This took 45 minutes even though we completed everything online prior to arrival. Bait and switch along with slow check in matters when you're moving across state lines.

BRANDON B.  |  First Impressions 
Clasificación:
2.0

Storage unit I had reserved was taken. Staff me member changed my unit multiple times without telling me price changes or if it was climate controlled. Irritated to be paying 10 dollars more a month for a unit that I did not reserve. I should have been prorated the original cost.

Kristin A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JESSICA H.  |  First Impressions 
Clasificación:
5.0

The roomy freight elevator and climate controlled space made it much more user friendly. I am confident that my valuables are safe here.

John T.  |  First Impressions 
Clasificación:
5.0

Skip was so helpful! The staff was very friendly and made sure we were taken care of after a very hard day of moving.

Linda W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN D.  |  First Impressions 
Clasificación:
5.0

Staff and sales were outstanding!

Victor D.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Scott S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Danny M.  |  Overall Experience 
Clasificación:
5.0

Very friendly welcoming people

Jasmine C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Samantha B.  |  First Impressions 
Clasificación:
4.0

I did not like the situation with the lighting. Where as the building had Light in many areas the lights only came on by motion detection but did not stay on. This resulted in the lights going off out numerous times when working in my unit, resulting in leaving my unit several times to walk into the sensor area to get the lights to come back. This is an extreme negative. Another negative is not being able to access power outlet. Occasionally I needed to be able to use outlet for a few minutes. all of the electrical plug in units were extremely far apart and too high to reach which rendered Impossible to use for the average person. May I suggest that you put a timer on the electrical outlets to limit the time that people could use those and change your lighting situation that people did not have to continue to walk into the center to turn their lights back on. I've rented storage in many places and I have never had an issue with the lighting as I do at the U-Haul. And most all places have plug-ins within a distance that you could use a small extension cord to use it for a short period of time.

Caroline G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bob S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

karen f.  |  Overall Experience 
Clasificación:
5.0

I love Uhaul have used them for years

WILMA C.  |  First Impressions 
Clasificación:
3.0

Dead mice in new storage unit.

Langsung L.  |  Online Move In 
Clasificación:
4.0

My storage unit was supposed to come with a free lock inside and there was not one in the unit. Otherwise it was a great experience

Desiree P.  |  Online Move In 
Clasificación:
2.0

Guess I'll never use uhual again bc I'll have a past due balance for an empty storage building not being used that I requested multiple times to be cancelled LOL GREEDY

Devin S.  |  Overall Experience 
Clasificación:
3.0

The only reason for 3 stars vs 5 is that I reserved a storage unit that was not climate controlled, however when I went to check in they only had climate controlled units available, which have a higher rental price. I wish the website would have let me know there weren't the lower priced units available instead of allowing me to reserve one. I was not really able to say no to the higher price as I had a moving truck parked outside with all of my belongings in it. However the building is great and the man who helped me was very friendly, and took the time to show me where my unit was even though there were other customers in line.

Audrey C.  |  First Impressions 
Clasificación:
5.0

Skip was great in helping us get our unit!

Ryan P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Danny M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Leslie W.  |  First Impressions 
Clasificación:
5.0

The onsite staff are amazing. They go above and beyond to help you and are always so friendly. The security system is awesome, helps decrease the stress of leaving your belongings. Very clean and well maintained with the temperature control I feel confident my belongings are safe.

Carolyn P.  |  First Impressions 
Clasificación:
5.0

Your staff is amazing. They are helpful, courteous, professional and made a very disjointed move fantastic.

KATHERINE M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Janet H.  |  First Impressions 
Clasificación:
5.0

The lady on duty by herself was great even with alot of customers coming in stayed professionally sound great Lady.

Orville O.  |  First Impressions 
Clasificación:
5.0

U-Haul Rep Skip was friendly, knowledgeable, and very helpful. I feel he went above and beyond to get us a conveniently located storage room as I am partially handicapped. In my eyes, he is a special and kind person and a real pleasure to deal with in my situation.

Gail P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LUCAS K.  |  Overall Experience 
Clasificación:
1.0

I am giving a poor rating because nothing about the reservation I made was given to me upon move in. I reserved a large unit on the first floor, only to be told that they did not have anymore of these. I was given two small units instead which suffice it are not what I originally RESERVED. I was also told through my receipt and reservation confirmation that I would not need to pay anything until 6/25 because of my reservation for a UHAUL truck on July 10th (move into the unit on 5/25). Upon arrival I was told to pay the full price for a month when I was told that booking a UHAUL truck would allow me to receive one month free of storage. The facility is nice and the staff was fine but I was extremely mislead and disappointed with the outcome and its difference from what I received information about in my confirmation of booking.

Alison D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Christie R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alicia C.  |  Online Move In 
Clasificación:
4.0

The lady that works there is just the sweetest lady. Very helpful and she knows her stuff. ¡Gracias!

David N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard H.  |  First Impressions 
Clasificación:
5.0

Great customer service, more than willing to accommodate, make suggestions.

David T.  |  First Impressions 
Clasificación:
5.0

The staff were great, but tired and overwhelmed at the computer issues and not having anymore of the access cards. The bathroom where the units are, was extremely disgusting. I held it for an hour while we unloaded just so I could use it somewhere else. Need more cleaning done on weekends maybe.

Jewel P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

David M.  |  Online Move In 
Clasificación:
4.0

My unit keeps setting the alarm off when I open it. I'm here now so if anyone can help take care of that it'd be great.

JOHN S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela D.  |  First Impressions 
Clasificación:
5.0

Judy (at 2800 Roan in Johnson City, TN) is the best! She consistently went out of her way to find out how to tailor her help & go above and beyond in blessing us. ¡Gracias!

Steven B.  |  Overall Experience 
Clasificación:
1.0

I was happy at first and when we were trying to finish our unpacking and move in we were locked out with no one willing to help. I had to leave my unit open unattended all night with unknown access by anyone who has 24 hour access . The 24 help number placed at the site is useless as no one answers it . And even customer service couldn't help they even said it says store at your own risk so that if we didn't camp out in front of the door we weren't getting in before 7 am even though thw posted accessible hours are 5 am thru 10 pm . Very poor customer service and even worse we might have lost our possessions and it was humorous to the people at customer service. I won't be back and I won't recommend this place or it's services to anyone ever .

Justin K.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert C.  |  First Impressions 
Clasificación:
5.0

The GM of this facility was friendly and helpful. Also one of the employees, Chip, was also very helpful and friendly. This isn't to say the rest of thecstaff wasn't but those are the only 2 I really had any interaction with.

Curtiss E.  |  Overall Experience 
Clasificación:
5.0

Skip was very knowledgeable about the services offered which allowed us to quickly rent one of your storage units!

Dottie B.  |  First Impressions 
Clasificación:
5.0

Staff is very friendly and accommodating they take you thru every step to make sure you know where your unit is and that your access works.I also liked the controlled temperature and humidity and security of this facility.

PAUL J.  |  First Impressions 
Clasificación:
5.0

I will forever use U-Haul for anything.

Amethyst O.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

WENDY S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN E.  |  Overall Experience 
Clasificación:
5.0

Judy was professional and friendly. She is the epitome of outstanding customer service. She took the time to ensure my needs were met while explaining how things worked in the facility (alarm system, doors, etc.).

Ashley F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark B.  |  First Impressions 
Clasificación:
5.0

Would be nice if access was available a little later. Great overall!

Rachel H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tina S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Diane H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Donna M.  |  Overall Experience 
Clasificación:
4.0

The temperature controlled unit were the kept the perfect temperature and humidity for sensitive material storage.

PAUL J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KIRBY G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Clarence T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

William B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Olive Oil D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ricky W.  |  First Impressions 
Clasificación:
5.0

The facility is clean and Temperature and Humidity is perfect for my storage needs.

PAUL J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda O.  |  First Impressions 
Clasificación:
5.0

employees super nice, very helpful. all areas very clean .

BRENDA R.  |  First Impressions 
Clasificación:
4.0

Prices are a little high otherwise I would have rated excellent

Cheri T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

paula w.  |  Overall Experience 
Clasificación:
5.0

Friendly staff, clean facility. Accommodated all our needs. Thank you, Happy customer

Cynthia B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon H.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

David G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KIRBY G.  |  First Impressions 
Clasificación:
5.0

Staff always helpful. Readily available. 👍

PAUL K.  |  Overall Experience 
Clasificación:
4.0

The power supplied to maintain batteries was a huge plus, for RV storage!

NICHOLAS H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

David G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy H.  |  First Impressions 
Clasificación:
5.0

Exceeded expectation and all competition.

Stephen M.  |  Overall Experience 
Clasificación:
1.0

Even though there were endless empty units, we were given one upstairs in the very back farthest corner. There is no lighting inside the units. When I arrived and informed them that I didn't think my stuff would fit in the unit I had reserved, I was not offered a larger unit, but was instead required to pay for the 5x10 beside my unit. The tiny elevator will not stay open long enough to load more than one cart, and after pushing it open twice, it forces itself closed. This is a major safety hazard that I intend to report to the State of Tennessee. The back entrance door closest to our third unit would never unlock. I voiced my concerns to a male worker who did not respond or care. I filed a complaint with corporate who never followed up. We planned on long term storage, so we moved our stuff down the street to Storagemax. We are very frequent uhaul customers but this terrible experience has turned me away.

Zachary R.  |  Overall Experience 
Clasificación:
5.0

Judy is phenomenal. A great asset for your business.

James B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lashay B.  |  First Impressions 
Clasificación:
1.0

I was stuck as far back as you could possibly go on the second floor while there were hundreds of empty units closer to the door. People are allowed to park directly in front of the front door so you have to maneuver around their cars while going down the curb. I dropped several items doings this and ruined an air compressor. The place was always warm and stuffy.

Anthony R.  |  Overall Experience 
Clasificación:
5.0

My only problem with U-Haul was that U-Haul will not allow you to transfer a storage shed into someone else's name. That was very inconvenient and seems unreasonable.

Kevin H.  |  Overall Experience 
Clasificación:
5.0

Great staff and clean environment

Jacqueline T.  |  Overall Experience 
Clasificación:
5.0

The facility was well lit but the individual units were not and it was difficult to see within the unit. Everyone was very helpful and accommodating. The only negative interaction was when we were just finishing moving out. We did not get a name, but the lady that was showing people around was rather abrupt and informed us we could not park where we were for loading- although it was marked as a loading zone. We had been there for 5 hours the day before and 3 hours the final day. No one had indicated that there was a problem with what we were doing. She also was not able to offer any other location that would be acceptable for loading a large trailer. Other than that one not so positive interaction, everyone else was great.

Matt S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Paul F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

David G.  |  First Impressions 
Clasificación:
5.0

The gentleman that took care of us was very professional and welcoming.

Timothy M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Avery L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tonja B.  |  First Impressions 
Clasificación:
5.0

The facility is always CLEAN! The staff is always FRIENDLY!! The location is convenient and we feel safe while entering and exiting our storage unit! My husband and I highly recommend this location!

Antonio G.  |  First Impressions 
Clasificación:
4.0

We have not moved in yet, but have rented the space and the staff was "very" helpful in the process and showing of the unit. Thanks for all your help.

larry s.  |  First Impressions 
Clasificación:
5.0

Fantastic, friendly, and above all, helpful as we finished a multi-state move that had gone not at all according to our schedule. Mr. Hawkins was a great help in getting us in the right unit, and the facility looks great. Bit of a long walk to get to our unit, but let's be honest - after a crazy move during a global pandemic, is a little walk really worth complaining about? The facility is excellent, and the staff friendly and helpful. Combined, they made the trying and difficult experience a whole lot easier for us.

Earl N.  |  First Impressions 
Clasificación:
4.0

7pm lock up of large door is too early. Still daylight and load and unload move pushes the envelope ( we had to finish through small door).

Gary G.  |  First Impressions 
Clasificación:
5.0

Always used the same facility Excellent service A+++++

Camille L.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Matt S.  |  First Impressions 
Clasificación:
3.0

So much added expenses to rent a cargo van for 24 hours

Helen w.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephanie S.  |  First Impressions 
Clasificación:
5.0

Thank you for the pleasant experiene

karen f.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Vanessa L.  |  First Impressions 
Clasificación:
3.0

The set up in that building for getting in and out of it is horrible. Once someone gets into the back door bay your screwed and have to access from the front door. inconvenient for a rear unit.

karen b.  |  First Impressions 
Clasificación:
5.0

They understood my needs and helped me through the difficulties of moving.thank you so much. U are the best.

Charles E.  |  First Impressions 
Clasificación:
5.0

Great service. Awesome facility. First class!

Olive Oil D.  |  First Impressions 
Clasificación:
4.0

Appreciate your availability when we needed

Harber W.  |  First Impressions 
Clasificación:
5.0

The truck was in great shape. Ran very well.

Anthony J.  |  First Impressions 
Clasificación:
4.0

Helpful staff. Clean facility.

Joyce V.  |  First Impressions 
Clasificación:
5.0

Very smooth experience. Would use U-Haul again.

Michael M.  |  First Impressions 
Clasificación:
5.0

Clean, well maintained, well lit

Donna H.  |  First Impressions 
Clasificación:
5.0

I have rented haul trailers and trucks many times from this facility. They are always great for providing equipment and service. I am presently renting a month to month storage space.

Stephen S.  |  First Impressions 
Clasificación:
5.0

Easy process to rent a unit and great customer service. The place is super clean. We feel really good about keeping our stuff here.

Emily L.  |  First Impressions 
Clasificación:
5.0

Most helpful and provided solutions.

bonnie c.  |  First Impressions 
Clasificación:
5.0

Nice, friendly, and efficient service.

Bryan F. | Reservación
Clasificación:
4.0

Zion has excellent customer relation skills, he was personable, professional, pleasant and went beyond expectations in assisting us.

Stephen M. | Reservación
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