The general manager needs to learn customer service.ANGELA C.
Customer Reviews for U-Haul Moving & Storage of Jasper
Jasper, GA 30143
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 7/4/2022: 7:00 a. m. - 5:00 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Great personnel great serviceJodie S.
All was great!Paul J.
El cliente no dejó un comentario.Dennis H.
El cliente no dejó un comentario.Brad L.
El cliente no dejó un comentario.Eric A.
fast and convenient pick up and drop off - very professionalDanny C.
Nothing could have been done better, perfect uhaul experienceJoshua B.
Great people at a great location. I will use this facility again.FREDDIE E.
The customer service was very slow with poor communication. I was there for over an hour trying to get my truck. The woman at the counter didn't seem to be very well trained and became short with me when I told her that I needed to get going. She then proceeded to look at my phone and accuse me of going out of state with the truck after I had told her I was only going about 20 miles. I was using my phone to map a trip for later in the week as I was trying to kill time while I continued waiting for her to try and figure out how to do her job. Overall a very awkward, uncomfortable, and unprofessional experience.REBECCA P.
El cliente no dejó un comentario.PAUL D. | First Impressions
Victoria helped me get the truck. She was very kind and knowledgeable. She also told me all about the new storage going in the building. Kenzie helped me check the truck back in and she was nice and pleasant. Will definitely return to this location.AMANDA B.
All the staff are very friendly and ready to help.jitendra P.
El cliente no dejó un comentario.Shannon F.
Thank you for a great experience and for contributing to a smooth move.Beverly L.
When we picked up the truck there was less than 1/8th gallon of gas in the tank. Just though that was kind of low to start. I think you should have at least 1/2 a tank. I did the mobile check in and that was fine. The associate at the desk was helpful. I did appreciate the upgrade having to switch locations because the truck we reserved had been given away before we got there.Joshua G.
I don't understand why I have to stand there with uhaul associate, and re-enter all the information I entered when making the reservation again! Plus re-upload my driver's license photos. And a selfie?! Are you kidding me?! I'm literally right there in front of you with my license. It took me 45 minutes at this location to rent a uhaul!Shawn B.
El cliente no dejó un comentario.COLLEEN K.
All other locations in town are much better!!Martin R.
El cliente no dejó un comentario.JORLYN H.
El cliente no dejó un comentario.Charles F.
El cliente no dejó un comentario.SARA T.
All the staff were very friendly and helpful, and went along way to give me confidence to drive a truck - a big first for me. The man who checked me out also gave me very useful info to do things I wouldn't have thought of that would cost extra - like folding blankets - upon return.Ursula B.
El cliente no dejó un comentario.TJ G.
El cliente no dejó un comentario.Alexander M.
El cliente no dejó un comentario.Perry B.
El cliente no dejó un comentario.PETE K.
El cliente no dejó un comentario.Donald N.
I did self check in and it was a breeze. Very easy and fast. I returned a few hours later and a nice lady helped me return the truck. Super fast and super friendly. This will be my main location for rentals from now on. 5 stars!!AMANDA B.
I had rented for mobile pickup from another location that did not even offer mobile pickup even though it said it did on the site. The representative was able to switch it, but I spent 40 min on the phone and ran the risk of not having a truck.Amanda O.
The side mirror was not screwed in place enough to prevent it from twirling around while driving. We noticed it too far down the road to turn around and go back to have it fixed or get a different truck.Michael D.
El cliente no dejó un comentario.LEWIS H.
Victoria was extremely nice and helpful. We just moved to the area and we were tired, Victoria did not hesitate to answer all of our questions and provide additional help and support. Thank you for your help Victoria.EMILE A.
The manager did a wonderful job!!!Ann L.
Very friendly service. The van was in excellent condition. Will use this location again.Lora A.
Victoria runs an outstanding center the best I have ever deal with moving 13 times over the past 30 years.Ron B.
El cliente no dejó un comentario.Chris C.
El cliente no dejó un comentario.William S.
Dropped off truck. People helpful. Was told I would be charged 39 dollars as I brought the truck in at 52 miles to empty. I did not bring it back with a quarter tank as I did not pick it up at that level. I was told to bring it back at the same level. I feel I should not be charged the 39 dollar fee. Bottom line drop of location was good, pick up location poor. Equipment was ok, the cab did smell like wet dog. Unfortunate I had to drive to another county passed a number of u haul businesses to get the reservation.Christopher L.
Nothing, really friendly, helpful staff at this Jasper location!Deborah B.
El cliente no dejó un comentario.Edgar M.
Victoria made checking the truck back in a breeze and was professional and personable, throughout the process.Carlos H.
Ms. Mealer was very helpful on returning the van. Van worked very well for the job!KIM B.
Professional and competent crew.Deborah P.
Victoria wad excellent. Thank youstan H.
El cliente no dejó un comentario.Don D.
Staff is friendly and helpfulTim M.
Best u haul serviceRamanan V.
Staff was very helpful, best service ever.Roland L.
El cliente no dejó un comentario.Gloria C.
El cliente no dejó un comentario.ROBIN S.
El cliente no dejó un comentario.Omar R.
El cliente no dejó un comentario.William P.
El cliente no dejó un comentario.David V.
Everything went very well. Will definitely recommend to others.Barbara K.
El cliente no dejó un comentario.Scott R.
El cliente no dejó un comentario.James B.
Free gift cards for a meal at a place like Longhorn or Olive Garden etc. That would make my experience so much better. I've rented so many times from Uhaul for decades it sure would be nice if you all gave back a littleâ€¦ oh yes without raising prices !!!Scott L.
El cliente no dejó un comentario.Cheryl S.
Nothing really. Everything was very easy.Romona F.
Victoria is a very nice and knowledgeable manager. Great customer service!MICHAEL P.
Can't think of any improvements. Good jobDennis B.
Great location, friendly, professional staff.Steve J.
Victoria did a great job of explaining the contract and equipment and Jim was very helpful connecting and explaining the operation of the utility trailer. The return process was even easier and faster. Great experience at this location.Peter C.
El cliente no dejó un comentario.Dennis A.
El cliente no dejó un comentario.Paul S.
El cliente no dejó un comentario.andrew W.
The cab had a strong smoke odor. I had to drive with the windows down most of the time. The latch on the back door does not release easily and I struggle with getting it to release most of the time.james M.
Perhaps better signage as to where to pull in the trailer upon arrival.David R.
This looks like new u-Haul site and the system needs to work out the bumps. Thanks.John M.
El cliente no dejó un comentario.DEBORAH H.
El cliente no dejó un comentario.Andrew K.
El cliente no dejó un comentario.Mark S.
Overall a decent experience however I was not given thorough information. The lack of information led me to misunderstand proper instructions and resulted in me being charged a fee that could have been avoided. Frustrating, but not awful. The employee whom I spoke to regarding the confusion was also very rude and short.Ansley R.
El cliente no dejó un comentario.Douglas M.
as usual victoria was amazing. after our last terrible pick up location off hwy 53 at a gas station. I called her when we left and said i refuse to pick up my 3rd uhaul from them. And she made it to where we got our truck for the jasper location. She gaves us all the informstion we needed and made the process simple.Joseph D.
El cliente no dejó un comentario.BRETT R.
Will not rent from this location again.they are trying to hustle customers.they accused us of putting something on the roof.we did not do that amd I don't appreciate being made to feel like we are stupid.we are professional s and we know not to do that.Shawn T.
Nothing!! He was very polite and couldn't believe the u haul we got from them! He said, he would not have given us a truck like we got!!Joan P.
El cliente no dejó un comentario.Linda T.
El cliente no dejó un comentario.Anthony M.
El cliente no dejó un comentario.PETER M.
El cliente no dejó un comentario.James B.
Victoria was knowledgeable, helpful and caring when I had a problem.BRUCE R.
El cliente no dejó un comentario.ramanan V.
victoria was amazing...ALEXANDRA D.
Victoria, the location manager, gave great customer service. She had a very warm welcoming smile, very approcheable, loves good home cooking and is very knowledgeable about the business. She is also a good teacher to other new employees. She should be given employee of the year and and increase in pay. Thank you for the opportunity to comment. 廉KENNETH S.
Nothing it was a good experienceMark R.
Nothing. Your remote pickup process is excellent.Joseph M.
Equipment was rusted and door was difficult to operateKristene J.
Very helpfull and courteous.JAVIER D.
Recommend them to go somewhere elseTHOMAS C.
El cliente no dejó un comentario.RONALD S.
Location is convenient and staff was friendly. Truck was dirty inside cabin and vehicle tow was muddy.DAVID P.
El cliente no dejó un comentario.ALAN C.
The check-in process is a little slow; find a way to streamline it to cut down on wait times (found this at all locations I've rented from). VERY impressed with the vast selection of moving items/supplies at the Jasper location - it will be my new "go to" location!Cynthia W.
El cliente no dejó un comentario.KIMBERLY K.
El cliente no dejó un comentario.ALAN C.
Victoria Mealer was soo helpful and great to work with! She went above and beyond to answer all my questions and went out of her way to make sure I got what I needed! I will continually drive out of my way to go to her location vs the one closest to my house after my experience with Victoria. Every U-haul and every employer needs a Victoria. Thank you Victoria for your kindness and I look forward to doing more business with you as well as sending everyone else your way! âï¸âï¸âï¸âï¸âï¸TIFFANY C.
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