Comentarios del cliente para U-Haul Moving & Storage of Jamaica

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Jamaica

Grado total:

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John C. en

Grado:

It's like this uhaul exclusively hires retarded hoodrats, everyone is useless

Gilberto R. en

Grado:

Profesional and very friendly staff . Makes my moved more easy

Daniel P. en

Grado:

The Douglas team was awesome. Brianna was really friendly, informative and knowledgeable. She gave great advice and we thank her for it! ,

simone H. en

Grado:

Melissa was extremely professional and allowed us to get our rental rather quickly.

Jason S. en

Grado:

Fantastic Customer Service! Thank you! Jason Shubert

hector P. en

Grado:

El cliente no dejó un comentario.

Jorge W. en

Grado:

El cliente no dejó un comentario.

richard T. en

Grado:

Was scheduled to pickup truck at 6:45pm as confirmed by uhaul. Arrived at 6:45 and place was locked up tight and closed already when it should not have closed until 7.

ROOPNARINE J. en

Grado:

Excellent

Leslie M. en

Grado:

Long wait to get help. Auto transport was broken. Asked for help never came. I had to fix it myself. When I dropped off the equipment the guy who helped me was really rude. Never using this location again. Horrible customer service and too long of a wait.

Vishnu G. en

Grado:

I have always experienced excellent service from your staff at UHaul. Not sure what needs improvement.

hebert H. en

Grado:

El cliente no dejó un comentario.

Richardo L. en

Grado:

There should be more staff available so customers don’t have to wait so long.

tracey M. en

Grado:

Everyone that I’ve encountered from making my reservation, customer service representatives to the guys dropping off and picking up my u boxes were VERY helpful and gave me the piece of mind that all my belongings would be safe! I would definitely use uhaul again and recommend them to all my friends and family! Everyone I’ve encountered deserves a raise!!

mohammad R. en

Grado:

El cliente no dejó un comentario.

CHRISTOPHER E. en

Grado:

The person i spoke with over the phone at uhaul location was rude and hung up the phone on me when i was asking about pick up schedule. This whole experience was poor and full of dissatisfaction, disappointment. I had to make hundreds of phone calls. Uhaul also took the ubox without my consent.

Shejer E. en

Grado:

This uhaul charge me for returning a vehicle 2 days after it was actually returned plus an extra $20 claiming the vehicle was returned after 7:30 which it was returned at 5:20pm which is a lie, they are a rip off and the customer service is the worst.

FLOYD M. en

Grado:

Great Service

Miguel C. en

Grado:

El cliente no dejó un comentario.

gregory H. en

Grado:

El cliente no dejó un comentario.

James C. en

Grado:

Very present and helpful staff and management. Seems like a well-run ship.

olive B. en

Grado:

The representatives were kind courteous, and Professional..

Hashir R. en

Grado:

We did I believe 5 miles trip. Maybe maximum 7 miles. When we went home and checked receipt it shows we got charged for 14 miles. I'm 100% sure we did not drive that much as we went in a close distance.

Mohammed C. en

Grado:

Guy was nice & doing part time with Uhaul need quick improvement for certain things about answers questions. Truck was so dirty while I am checking & request them for clean but it’s kill my one hour & secondly since I enter this location two customer representative taking care customer & very slow I was next then another one joined she supposed to call from line but took from walk in it’s make me little upset administration should post sign for customer line

Ashley P. en

Grado:

We were taxed for mileage $12 more dollars than the actual cost and then we were charged for an electronic toll that we’ve never went through which cost me an extra 13.50 if i would’ve known as much as i know now then I would’ve just drove my car to move the minor items that I had.

Hector W. en

Grado:

N/A

GARY T. en

Grado:

El cliente no dejó un comentario.

Dany F. en

Grado:

El cliente no dejó un comentario.

errol P. en

Grado:

El cliente no dejó un comentario.

Aparna Das B. en

Grado:

El cliente no dejó un comentario.

Sandra P. en

Grado:

The vehicle was dirty in the cab there is still a black sock in the cab and there was also a glass and trash in the cab when the truck was given to me. The vehicle only had a 1/4 tank of gas. This is completely unacceptable and shows very poorly on the company.

Nick M. en

Grado:

El cliente no dejó un comentario.

Shing L. C. en

Grado:

El cliente no dejó un comentario.

Valentin B. en

Grado:

Satisfaction

ANNETTE G. en

Grado:

The staff was very accommodating and helpful.

Jovan B. en

Grado:

For someone who usually asks a lot of questions, the staff did not mind addressing them. My only feedback is parking availability for customers who are moving in or out of the storage space.

Deloris C. en

Grado:

Thanks for your service will be back

iris h. en

Grado:

The staff at the Douglas Avenue location were courteous and very helpful to obtain a storage unit that can accommodate all of the furniture and items needed to be stored.

Denise R. en

Grado:

Everyone I encountered from the time I walked in until the morning return was excellent and extremely helpful. I couldn’t ask for more helpful and friendly caring staff members. I was treated great

Maryjane S. en

Grado:

the customer service is poor when i came in i waited for one hour to move in because they couldnt find the right storage size for us and also the access card always said access denied

Shawn B. en

Grado:

There was only 2 persons working, the wait was long. However, the service from Elizabeth was excellent. She made a difficult day so much better. Thanks

Valerie A. en

Grado:

I was surprised in the lack of staff and the long wait times. I was able to make a reservation fro a truck and storage. The storage container assigned was filled which caused a delay with unloading.

GENEVIEVE P. en

Grado:

Thoroughly professional. All staff is courteous and helpful.

EVETTE S. en

Grado:

I have been renting at this U-Haul facility for about four years it’s pricing is very affordable and reasonable they have excellent and professional customer service. I recommend to all

Jose N. en

Grado:

One of the BEST Uhaul facility I have ever store my things. No problem what so ever. GREAT STAFF..

Doloris C. en

Grado:

Thank you I will be coming back if and when I need to

Ashley M. en

Grado:

Easy and simple.

LISA M. en

Grado:

I had so many issues...I will never use uhaul again... 1. I filled up the rank & was not refunded the overage 2. They had no disc locks for my storage 3. Most IMPORTANT the location

RAYMOND W. en

Grado:

Have some coffee and donuts. While you wait.

Geraldine M. en

Grado:

Thumbs up

angie s. en

Grado:

good service.

Shondell B. en

Grado:

TERRIBLE. Staff was inattentive. The process was way too long (2.5hrs).No instructions on how to access my unit or how to check in. The store lock not taken off. Had to walk back to office 3 times.

VANESSA R. en

Grado:

If I could give uhual 0 stars I would. Vermin eat my storage unit and uhual didnt even bother to notify me. But the worst part was management. I cant wait to make this public with pictures.

tarina h. en

Grado:

My only recommendation is to hire more staff. Even though my rental experience was exceptional with both employees, this facility is incredibly understaffed for the volume of clientele they have.

shereen w. en

Grado:

This is the only uhaul location have been to where the customer service is always excellent, the entire staff has great CS. Place is always clean, especially the bathrooms.

katia l. en

Grado:

Staff made my experience great They are professional, friendly and helpful. They even helped with my bag to my Uber! Thank you Michael, Brianna, John, and all the other ones I don't know their names.

tarina h. en

Grado:

Jonathan was awesome!!!

Norman A. en

Grado:

Overall satisfied with my experience.

Adarrelya P. en

Grado:

Its clean and convenient near my home

arjune s. en

Grado:

Staff is very slow.. and not very knowledgeable of whats happening

Tyler B. en

Grado:

It was incredibly hard to access my locker without having to lock my vehicle and my locker each time and neighborhood wasn't safe. Nobody was there in the afternoon to check out of my locker.

Shanny H. en

Grado:

Staff were all knowledgeable and helpful

Blair W. en

Grado:

My ubox was stored at this facility. The manager worked with me and went above and beyond to make sure that my ubox was delivered on the day it was supposed to be delivered.

Sherita R. en

Grado:

The delivery person was great, the problem was everything leading up to it. My box was late and I was not notified. I had to call several times and spoke to many people who were not very helpful.

slyvina r. en

Grado:

Disgusting and nasty customers

Annette B. en

Grado:

The lady from the front desk counter was ABSOLUTELY Amazing, her customer service skill were very good.

Beverly M. en

Grado:

I was treated with respect every one treated me with respect

Charles O. en

Grado:

EXCEPT FOR ISSUES WITH CHECK IN CARD WHICH MALFUNCTION A COUPLE OF TIMES

APRIL S. en

Grado:

More places to park your vehicle or the uhaul truck while unpacking either or.

CONSTANCE,F L. en

Grado:

In the past, Staff and Management were often helpful (when I was a paying customer). However, on the day of my move (closing out my TWO units) it was a total disaster!!

Kevin D. en

Grado:

Ubox should have been ready at 10am, got there and Shawn said the forklifts broken & couldn’t give a specific time on when it would be fixed.Took over 2 hrs to get it fixed. Got the box at 12:20pm.

Patrick K. en

Grado:

I'll be back

Allisa O. en

Grado:

Service was very slow. Staff was very unorganized and misinformed.

SHARON M. en

Grado:

I'm pleased with service and units.

SHARON M. en

Grado:

Good Servie

veronica p. en

Grado:

Staff was patient, kniwlegable and courteous.

Sam A. en

Grado:

Great service. Friendly folks. Lydia is AMAZING.

Duncan M. en

Grado:

I went there and ask for a 10-15 they let me know it was available.the following day I came with my belongings the storage they give me was occupied another one was I of to settle for a small size.I w

Samuel S. en

Grado:

It was fast easy and the associate who helped me Sean Gomez had helped me and was very polite and helped me understand everything he saw a line and took action and helped me right away.

joanne m. en

Grado:

Beyond my expectation. Was put together by a GENIUS who really studied people and circumstances. Courteous staff too..Jermaine from DC and Jason from NY. Thanks U Haul. Keep up the excellent work.

Eileen H. en

Grado:

There was trouble in locating our U-Boxes and it took several phone calls to track them down. The U-Boxes weren't ready on time as promised for the movers and were given a single trailer for 2 U-Boxes

eguan l. en

Grado:

They where very very lenient, I appreciate your services. Thank you guy.

Anurak S. en

Grado:

very comfortable and clean

SHAH F. en

Grado:

Access hours should be later and the rooms have open tops which isn't completely secure and allows dust and insect infiltration.

DAVID G. en

Grado:

Management and staff are professional and helpful.

TERRI B. en

Grado:

I did not see the facility as I had a U-Box shipped from CA to NY and it was delivered to our address. However all was as promised. It was delivered the day it was promised in great condition.

TIWANA S. en

Grado:

Uhaul is a RIP off they have to straighten out who ever takes care of the bill if u dont watch ur bill they will over charge u but other than that everything else is good.

SAKIYNA M. en

Grado:

The communication was not well. My account was wrongfully charged, which was after i was told me account would not be charged by kelly paramesan. Other than this unfortunate action. Above average

Wilton W. en

Grado:

Great except you have too much business not enough staff to service it. After removing ALL of stored items 09/29, raking empty photos & stood in line on 9/29 & 9/30 to ckout. I couldn't do so.

Rose C. en

Grado:

U-Haul in Jamaica at Douglas Avenue was very very professional and answered all the questions that I needed to be answered they were very respectful and I will always recommend U-Haul in Jamaica on Do

shane v. en

Grado:

The managers don’t know how to deal with customers

Scott B. en

Grado:

Every staff member I interacted with was great and very helpful! I will be using this UHaul location again!

Jennifer P. en

Grado:

I have never used Uhaul of Jamaica. I returned this box on August 10th to Uhaul Canyon Country, Calfiornia. Get your records straight!

nathaniel c. en

Grado:

Very Convenient

susan j. en

Grado:

Excellent Customer service. help and support

Larry B. en

Grado:

My Experience with Uhaul was a good One! I Appreciated the Freindly and Professional manner the employees took care of their business!

Opal P. en

Grado:

Good storage.

lashaun b. en

Grado:

Hello i had an amazing experience with uhaul. Even when problems arised that were beyond everyones control the manager Sean and worker shauday are the best. Thank you for taking care of me! Amazing!

Sandeep S. en

Grado:

When I called to check in on delivery for my ubox, I was tossed around to multiple different people and spent hours on the phone until someone was able to actually help me.

Sherrise P. en

Grado:

this location sucks! Go somewhere else.

michael e. en

Grado:

I never visited the Jamaica facility, as our U-Box was picked up from there by McKoy Movers for delivery to NYC. The site manager, Amanda, was so helpful with all my questions over the phone. Thanks

Judith m. en

Grado:

They were very helpful and delivered our storage box when we requested it. The service was great.

sharon s. en

Grado:

The staff was very pleasant and even though the customer before me was very unpleasant and rude the clerk handled the situation very professionally. Always rent from UHAL at this very location.

khosrow y. en

Grado:

Kelly, Office Manager was a Great Help. She is Sincere and Customer Care Oriented. I really appreciate her assistance. Thank you Kelly

deborah m. en

Grado:

Thank you and God Bless!

jermaine b. en

Grado:

I move out before the other rent was due, and they harass me at my home and job, and I did not owe any money.

APRIL S. en

Grado:

Thank you to the manager and staff who helped out tremendously even when it was temporarily unavailable for storage access. They went the extra mile to accommodate our needs.

Roberta S. en

Grado:

No extra comments

LAURA B. en

Grado:

Are all these reviews fake or something? Worst experience Ive ever had at a Uhaul or... really any business ever, really. Just so bad, this place is totally disorganized to a hilarious level. Avoid.

Olivia S. en

Grado:

My movers had to wait over 2 hours just for the u-boxes to be loaded to a trailer. I tried calling several times and no one would pick up the phone. Ridiculous.

jennifer o. en

Grado:

Sean the General Manager was professional, knowledgeable and a credit to your Company.

justin s. en

Grado:

Incredibly poor U Box experience with the worst customer service I've ever experienced.

Qiana A. en

Grado:

The only thing I didn't think was safe was the staircase, every floor is locked from the inside so you get stuck in the staircase and it can be very scary. Other than that one issue I was a satisfied

Louise B. en

Grado:

It was a good experience. I got all my stuff and only 2 days later than originally stated.

MICHAEL R. en

Grado:

Management forget to be more helpful to customers and their need, 2 hours before closing I was told I cant get my U-box because its almost closing time and the person to operate the forklift when home

Tina T. en

Grado:

I was disappointed with the extra lien fees within 30 days. Outrageous!

Janet G. en

Grado:

The manager and associate did a great job for me. they were very warm and accommodating. I appreciated that a lot.