Customer Reviews for U-Haul Moving & Storage of Jamaica

4,370 comentarios

168-11 Douglas Ave   Jamaica, NY 11433
(One block north of Liberty Ave and one block east of Merrick Blvd on 168th)

(718) 690-3674

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 7 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(718) 690-3674

168-11 Douglas Ave
Jamaica, NY 11433
(One block north of Liberty Ave and one block east of Merrick Blvd on 168th)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 7 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

The technician were very well aware of their work very professional and helpful and the bargain was great

John S.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

lakeya L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rehaud P. 
Clasificación:
5.0

Nothing the customer service was great and they went above their responsibilities to make sure i was taken care of i would recommend this location to everyone.Thanks for taking care of my needs .

john S. 
Clasificación:
1.0

What happened first, the truck they assigned me was not ready After 2 hours they practically assigned me another one that I did not have access to either, how could it be that they assigned me a truck that was in the middle of all really terrible service

Erasmo A. 
Clasificación:
3.0

El cliente no dejó un comentario.

jose A. 
Clasificación:
4.0

El cliente no dejó un comentario.

yvette j.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Christian L. 
Clasificación:
1.0

Its a great cargo van but its stink i had to get one of your guy to spray inside but it still didn't help

TONYI D. 
Clasificación:
5.0

Probably a faster and easier way for customers to get out of there with the vehicle because it took a while in my case to get out of there.

Jose Luis D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Candia O.  |  First Impressions 
Clasificación:
2.0

Poor UHaul truck given to us

Kavita P. 
Clasificación:
5.0

Gentleman who gave me trailer was great. Should be promoted to manager.

John J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald M. 
Clasificación:
4.0

El cliente no dejó un comentario.

JORGE A. 
Clasificación:
5.0

Best customer service ever

Adin S. 
Clasificación:
2.0

Handle the service better.

RICHARDA K. 
Clasificación:
3.0

notifying the customer of their refund, writing and explaining the extra withdrawal from account.

RECARDO S. 
Clasificación:
4.0

Truck was nasty seatbelt had a wet pain that got all over my shirt. Back was sticky and dirty floor, cab smelled like rotten cheese

JOSEPH Z. 
Clasificación:
3.0

Cleaner interior A/C didn't work

JEREMY S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Angela Y.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

keith W. 
Clasificación:
5.0

I had 3 U-Boxes shipped from Oregon to New York on 5/20/22. My stuff arrived at the U-Haul warehouse located at 168-11 Douglas Ave, Jamaica, NY on time and safely. Michael (one of the owners, I believe) at the above location helped me in scheduling the day (6/18/22) of emptying the boxes. He is knowledgeable, professional and friendly. Thank you Michael!

Tenzin L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Zainab H.  |  Online Move In 
Clasificación:
5.0

Customer was excellent, at this time, nothing needs to be done.

Alvin C. 
Clasificación:
5.0

N/a

Jeffrey S. 
Clasificación:
4.0

El cliente no dejó un comentario.

dave P. 
Clasificación:
5.0

Thank you soooo much very convenient

Brandon W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jacqueline T.  |  Online Move In 
Clasificación:
3.0

Put a tongue jack on the trailer so you can take it off your truck when it is loaded. And check the tires I had a leaking tire all the way to south Carolina

william Z. 
Clasificación:
5.0

Excellent service.

frank Q. 
Clasificación:
5.0

The people at the 168-11 Douglas AVE location were extremely helpful and had no problem answering the many questions I had

Leopold A.  |  Online Move In 
Clasificación:
1.0

U-haul is the worst company ever.

Ruth C. 
Clasificación:
2.0

Today I was bounced between (2) different uhaul locations. The text confirmed an address that was further away but both locations had my reservations. Which consumed more of my time.

Antoinette P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Da-Ron P.  |  Online Move In 
Clasificación:
4.0

Everything was alright for me. I had no problems.

Mervyn G. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAFAEL A. 
Clasificación:
4.0

Great customer service at the location! Reservation was easy to do.

Regina W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Omar M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Patrick D. 
Clasificación:
5.0

The phone service sucks it took long to get someone

Fazim S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrica P. 
Clasificación:
5.0

Great service

Hasan S. 
Clasificación:
2.0

It was an awful trip. The location first told me I'll get my equipment was guaranteed then they said auto transport was not available. Then luckily they got it there. The guys the put on the tire strap did not teach me a thing. Plus on the trip the left side of my cars tire strap came out. It wasn't fastened it because the right strap stayed. Then once I was at location I asked to drop off the vehicle and they said go to bloomsburg and you'll be able to do that. Once I got there person they said they were not skilled to do that even thou they had just assigned me. Then left me on hold for hours. I really felt bad using the service and what they told me and the wait times. God helped to get me there safely but U-Haul definitely did not do a good job. My experience was not one of the good ones.

usman A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cynthia H. 
Clasificación:
1.0

The customer service was very bad and rude after I got the dolly from my furniture which I paid for it he just sent me the key Told me find your car as I was looking for my car he close the shop and I didn't get the dolly and the cart that I made Oder they change me I had to work and break my back I'm suffering after I move my house because I had to use my hand

Fakir B. 
Clasificación:
2.0

The truck make strenge sounds the engine sound to old !!

Ildefoneso G. 
Clasificación:
3.0

First time dropping off truck, several employees outside cleaning other trucks, so I drop it off and go inside to return the keys. After waiting in line for about 15-20 min the guy informs to give to the employees outside. Still no one greets me and I really am quite confused who works there. So I ask a random person and there like oh you give to one of them. Long story short, just frustrating that people can't do there job effectively.

Shantee M. 
Clasificación:
4.0

For weekends when a lot of demand - have more employees

Albert S. 
Clasificación:
5.0

The staffs at this location are very knowledgeable, friendly and helpful. I will definitely recommend this location 168-11 Douglas Ave

BHAGWANDAT R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jepte D. 
Clasificación:
4.0

El cliente no dejó un comentario.

VIODELYS B. 
Clasificación:
1.0

Bunch of thiefs

davenand R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter C. 
Clasificación:
3.0

El cliente no dejó un comentario.

ROBERTOANTONIO P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Uriel S. 
Clasificación:
5.0

All good

Jashan V. 
Clasificación:
5.0

Everything was awesome ♥️

Gurpreet S. 
Clasificación:
5.0

Great workers there. Never have a problem or issue to rent or return my vehilces/truck. They are friendly, very helpful and knowledgeable. Awesome, thank you.

Enrique V. 
Clasificación:
5.0

Customer service Agent was excellent

DennisB F. 
Clasificación:
4.0

El cliente no dejó un comentario.

TONYI D. 
Clasificación:
5.0

I'd like to search for the last time I meant to two admitted vans from you guys cargo vans very excellent we brought it back on time and you guys keep a good working

Mark B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tulasha T. 
Clasificación:
5.0

There weren't any improvements needed to be made everyone was overall helpful.

Nicole J. 
Clasificación:
5.0

Bueno

CHRISTOPHER T. 
Clasificación:
5.0

Everything was great

TYELISHA E. 
Clasificación:
5.0

El cliente no dejó un comentario.

hector C. 
Clasificación:
4.0

Everything was great

KENNY W. 
Clasificación:
5.0

Smooth as a baby's but !

Eugen J. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMMYA O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Walter E. 
Clasificación:
5.0

El cliente no dejó un comentario.

shawanda M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joseph C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexandre G. 
Clasificación:
5.0

Amazing guys thanks see you guys soon 😀

DAVID H. 
Clasificación:
1.0

I go back same day return my vehicle around 8:00 PM No one there number 2 the online website no working no response And the next day is he charging me $15 extra with no rights

Wesam A. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER T. 
Clasificación:
4.0

El cliente no dejó un comentario.

hydrick T. 
Clasificación:
5.0

El cliente no dejó un comentario.

kevin O. 
Clasificación:
5.0

Uhaul website was terrible. Would not allow me to drop off trailer. Waited on hold on phone line for over an hour.

Josu G. 
Clasificación:
4.0

Na

Kimberly D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Briyanna G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alejandro R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tonya T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Georgeh R. 
Clasificación:
4.0

Professional approach and respectful staff.

DAVIDE A. 
Clasificación:
4.0

The truck I had rented had a bad steering problem, while driving the truck I thought the steering wheel column was going to snap in half while driving that was a very scary experience, please fix the truck and or trucks with bad steering problems

Davone D. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAYVON G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Sham S. 
Clasificación:
1.0

U-Haul was returned clean. They ended up charging me $100. Just for a smell.

Narendra S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Henry F. 
Clasificación:
5.0

El cliente no dejó un comentario.

FREDHERICH A. 
Clasificación:
5.0

Friendly staff, straight business

Lawrence G. 
Clasificación:
5.0

El cliente no dejó un comentario.

tracie D. 
Clasificación:
5.0

On point

ameer H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Loretta A. 
Clasificación:
2.0

at first, they didn't know if they had my trailer there for me to pick up. When I got there on the 2nd the guy said wait then came back to me and drive it to the back and unload it yourself.

STEVENMARC M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER T. 
Clasificación:
4.0

Needed a 6x12 trailer but the day before they called to tell me they don't have something I reserved over a 2 weeks ago.

Bruno M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Laquan M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Henry C. 
Clasificación:
5.0

Excelente

MOHD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Miguel A. 
Clasificación:
3.0

Customer service could be better.Also,they should trained to know that pre paid Visa cards are not accepted as when taking it for a reservation.

vanessa B. 
Clasificación:
5.0

El cliente no dejó un comentario.

victor G. 
Clasificación:
4.0

The young man that assisted me with the furniture dolly and locating the van was very nice and patient when assisting me. The young lady at the counter was clear and quick with getting me checked in and out the door. Keep up the good work uhaul!! And please! Please! Stay in the neighborhood!!!

Sharon S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rafique U. 
Clasificación:
5.0

El cliente no dejó un comentario.

DIEGOARMANDO G. 
Clasificación:
5.0

El cliente no dejó un comentario.

patrick t.  |  First Impressions 
Clasificación:
5.0

Place nice, clean and safe.

Elizabeth O.  |  First Impressions 
Clasificación:
5.0

the Best Uhaul in The World

Dalvin C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul B.  |  First Impressions 
Clasificación:
1.0

I will not so ever deal with u- haul anymore in my life because their have so many thief , they vandalism my unit storage and they take everything I lost merchandise round $30 t0 35 thousands dollars please I need justice for my items

mirlande j.  |  Overall Experience 
Clasificación:
2.0

The storages is rat infested need to be cleaned

Joy M.  |  Overall Experience 
Clasificación:
5.0

The staff was wonderful in helping us to find a storage that was convenience to me.

Calvin B.  |  First Impressions 
Clasificación:
4.0

There was a door that was broken and wasn’t working so it makes my trips of moving the things from the chuck to the storage area a bit difficult to man hover that was one of my biggest issue and I think the facility needs some more push carts to push your goods on to the storage but otherwise it’s good for business

Linford N.  |  First Impressions 
Clasificación:
3.0

The first gentleman who helped me was very nice. He recommended I pick up my truck from another location or come back to New York. When I got into New York with my truck it took me 30 minutes to get into the storage unit. The gentleman who was supposed to be on lunch was aggressive and angry and asked me why I didn't register my card. Throughout the night I kept getting locked out of the facility due to my card not being registered. The worker was so busy arguing with another patron that I have to keep constantly asking him for help he didn't guide me to the area where my storage unit was that. He did not tell me that there was another lot where I can drop off my truck. It was just not a good experience this time around with uhaul.

Nekai B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

elijah c.  |  First Impressions 
Clasificación:
4.0

I only have one complaint, I made a late payment and a lock was added to my storage to deny access. That wasn't really the issue. The issue was that the lock was on for a whole week even after the payment was made. I had to go during business hours to get it removed. That should be something the company stay on top of. Sometimes emergencies can happen.

Fatoumata d.  |  Overall Experience 
Clasificación:
5.0

I had some great experience since I've been using uhaul services

ROBERTDEAN M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DMITRY I.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CLAIREM L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CASSANDRA S.  |  First Impressions 
Clasificación:
5.0

Staff was extremely helpful and supportive when I faced challenging times. Gracias

Jamie W.  |  Overall Experience 
Clasificación:
5.0

Everything good, just that the ladies at the front desk could be a little more kinds

Jose D.  |  Overall Experience 
Clasificación:
5.0

No comments

marcia l.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

junior T.  |  Overall Experience 
Clasificación:
5.0

Great staff very helpful and patient.

david r.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Caprice M.  |  First Impressions 
Clasificación:
5.0

My time at the u-haul storage unit was great never had a problem with staff very respectful never had a problem when I called about something I wasn't sure about the place very clean & organized overall I would definitely recommend this u-haul storage unit located at 168-11 Dougals ave Jamaica NY 11433 satisfied customer

tanya a.  |  Overall Experience 
Clasificación:
5.0

They the best. People need to stop their nonsense. Period.

Michelle L.  |  First Impressions 
Clasificación:
5.0

Keep up the good work

melessa t.  |  First Impressions 
Clasificación:
1.0

You guys made my bill go so high no one called us tell my bill was over $1,000 dollars and ready for auction so f*** U-HauL going to tell everyone not use your facility ! Have a blessed day now I am going to post it on my Facebook

Judith G.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Renee A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Marie P.  |  Overall Experience 
Clasificación:
2.0

I made a reservation for a unit with ground level vehicle access. I was lied three times by sales reps., ended paying more money and I had to go further to get a unit on second level with a broken elevator. I want a compensation for the terrible service I got.

Manuel F.  |  First Impressions 
Clasificación:
5.0

I find the staff at this location to be very helpful and accommodating. They go above and beyond to ensure that the customers' needs are met. KUDOS to Melessa Toussaint (Manager), and the rest of her crew. Shout out to Josh and Liz, Charles too. You all are the best @ U-HAUL Douglas Avenue Jamaica location.

SHARON W.  |  Overall Experience 
Clasificación:
1.0

I started renting a storage unit to housed my Grandmother's most prized possessions. Thinking I was keeping them safe, this place turned out to be the worst decision I've ever made. When my unit was flooded it ruined my furniture with water and mildew damage. I was told that there was nothing they could due as I opted out of insurance. I explained that, I didn't know insurance was an option, as no one informed me on any insurance when I started renting the unit. All I was told there's nothing they can do. Which is completely unacceptable. My items can never be replaced. My other items that wasn't affected were moved upstairs to a smaller unit, but I was still being charged the price of the larger unit. When I finally decided enough was enough. I came to remove my things to go elsewhere, only to find the rest of my future was ruined by RAT DROPPINGS! When this was brought to the staff attention, they said that was regular! I am truly disappointed and angry at the amount of unprofessionalism and just complete disregard of my belongings. I paid uhaul to ruin my future. I have no sofa, mattress, recliner chair or dining room chairs. Just nothing, if it wasn't in plastic bins it's GONE! I will never use uhaul or recommend uhaul to anyone!

TeJim G.  |  Overall Experience 
Clasificación:
2.0

The bad it long time gets any done

edward D.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Emerald G.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

NICOLEA S.  |  Overall Experience 
Clasificación:
4.0

I was very pleased with how everything was done.

Neville A.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Latoya S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SANJAY P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Harold C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gloria C.  |  Overall Experience 
Clasificación:
1.0

I never moved my stuff out and was lied to as I dealt with covid and illness. I did show up to renew a contract and was turned down. I will be in contact with corporate about this location .

Ayana I.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard R.  |  Overall Experience 
Clasificación:
3.0

Was good experience.

jean T.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

SHAMPERSAUD M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alicea B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ALBERT P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LESLIEP M I.  |  Overall Experience 
Clasificación:
2.0

I will NEVERRRRRRR use uhaul again for storage!!! While the workers that walk around the units and help were all very nice, the people at the front desk (with the exception of the two men that were there the day I officially moved out) were NO help. Uhaul owes me $30 and said they will have a manager contact me… that was 3 YEARS AGO!!!! Still haven't gotten a refund or even a call back. They charge you over $100 to put your stuff in their dumpster, like what is the dumpster for if not to discard things, I paid $92.90 a month for a box and they still make you pay to throw out furniture. Using uhaul was one of the worst experiences I've had with a facility. Will not recommend.

DANIELLE,DIANA S.  |  Overall Experience 
Clasificación:
5.0

My daughters attend St. John's University. I always use the storage unit and van rental.

FLOYD M.  |  Overall Experience 
Clasificación:
5.0

Would be great to have more openness to pricing and to ask uhaul that if you only need it for an extra day over the time period you wanted that they wouldn't charge you the whole month. Ie taking advantage

Hisham A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Esther D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey E.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Muyibat L.  |  Overall Experience 
Clasificación:
5.0

So far everything is good in other parts so I have no question that's a moment

elwood l.  |  Overall Experience 
Clasificación:
5.0

Perfect

Fahri K.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Karl G.  |  Online Move In 
Clasificación:
1.0

I have had the worst experience of my life for the past six months dealing with the Jamaica location. My family has used Uhaul since I was a kid for storage. But with this last experience I will not be returning and I am very close to writing a public review, since no one will get back to me or call me from customer service. My unit had rats, which fine- no big deal - it happens. I asked to walk away from the unit and leave the damaged goods behind. After months of no one following up with me, Melessa Toussaint reached out and gave me a refund for the months I had to wait and assured me there was nothing more I needed to do. Great! Moved on with Life. Fast forward, for months I receive late notices on the unit. I sent them to Melessa. Radio silence. Finally I contact customer support. She emails me I need to sign a letter of abandonment. After I have my questions answered about the letter by Cynthia, I sign it and send it over. I ask Melessa to confirm she received it. Radio silence again. A month goes by, I receive notice a LEIN is being placed on my CREDIT due to late notices. Over a unit that is CLOSED?! What? I call Melessa. I call customer service. No one can help me. Finally Melessa emails me back on e poorly written sentence that I have to sign the letter. I forwarded her the email, and resent the PDF. She just didn't see I sent it? Then proceeded to ignore me for three more days. Then said she received it and said something about waiting on a dumpster to arrive? This has nothing to do with the fact that my credit has been wrongfully affected by Melessa's Oversight. She literally ignores my emails completely, she has never even acknowledged her multiple errors during this entire experience. And no one has ever cared enough to even reach out to me and hear out my concerns. I was told to reach out to Will Wolof, I have called his office four times. Radio silence there too. I text him as well, nope. Nothing. How hard is it for anyone at Uhaul to give me a call? Ever? I am not crazy, or irrational. I just wanted basic decency and assistance which I never got. I got a call that the unit has been closed. Great. This doesn't change the fact that no one has ever reached out to me, my credit has been damaged on a unit I never ever failed to make a payment on. I am so angry, and disappointed. I have been a loyal customer for years and years, and now I really don't think I can ever trust this company again.

Taryn S.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

LANIQUE H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Yosmira D.  |  First Impressions 
Clasificación:
5.0

Your staff is excellent. Darnell, Candace and especially Mr. Phibs worked so hard to make our experience wonderful. Thank you so much.

UMA B.  |  First Impressions 
Clasificación:
5.0

The staff were extremely friendly and insightful. They made the process so easy. I never knew the process can be so streamlined.

Jason S.  |  First Impressions 
Clasificación:
1.0

The staff always have an attitude. The phone is hardly ever answered, my storage unit was so hot that my clothes were sticking to me. I had to keep walking down the hall because the light sensors would go off like every 5 to 10 minutes and it would be completely dark. My unit was not handicap accessible. So I had a hard time carrying beds and dressers up the stairs alone. The loading area is way too small. Cars and trucks were blocking each other. I've seen several large roaches to the point that I had to pay a service to throw all my belongings out for fear I would bring roaches to my new house. The bathroom was gross both in the storage facility and the main rental office. After all of that I wanted to rent a smaller 5x5 for some sealed plastic bins, but the way the staff treated me on my last visit made me just say forget it and I will NEVER use this company again nor will I recommend this company to friends or family.

TENIA T.  |  Overall Experience 
Clasificación:
1.0

Staff were incompetent. One elevator not functioning. I made a separate complaint for employee P. Singh at UHaul of Jamaica.

Andre C.  |  First Impressions 
Clasificación:
5.0

Before staff and managers was not helpful at all specially old manager Jessica she was the worst one I know now the team is good 👍🙏

Marxcudel C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

oneil m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey E.  |  First Impressions 
Clasificación:
5.0

Sigan así muy buena atención

Johann E.  |  First Impressions 
Clasificación:
5.0

Definitely covient thumbs up👌🏾

Donette D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Esther D.  |  First Impressions 
Clasificación:
3.0

Singh needs more customer service skills. The other guys I can't remember there names but they were awesome!

CORIEANN S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Monteith C.  |  First Impressions 
Clasificación:
1.0

I didn’t like that one sings a contract with terms and regulation but then they start adding fees because of this and because of that .. I don’t recomended because uhaul customer service at the front desk is apathic and sometimes they Are not even around to answer the phone .

MIRIAM D.  |  Overall Experience 
Clasificación:
2.0

Could not access our storage during regular hours. Blocked by a truck for hours. Facility management no help. Cancelled contract.

MICHAEL G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

justin m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Britney T.  |  Overall Experience 
Clasificación:
5.0

Agent was friendly and helpful

Fernando P.  |  First Impressions 
Clasificación:
4.0

My biggest challenge is how long it takes to process everything. It wasn't quite as bad with the storage rental as it was with the last few truck rentals. However, the overall time it took played a part in me missing a flight I intended to catch. 

Zakiyyah T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

claudette m.  |  Overall Experience 
Clasificación:
1.0

This facility is completely disgusting and I'm moving my things out ASAP. It smells like trash and the place is filthy. Sad to see but people are here living in the storage units and so many homeless people living in and out of the facility.

DELISE V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Chandanie R.  |  Overall Experience 
Clasificación:
1.0

I was not able to move into the storage unit! The access code to the entry doors did not work and once I got help from security the storage unit had a lock on it! We sent hours trying to get online help and finally gave up. We needed to storage boxes immediately because we were moving out that day. We never got access to the unit.

Jackie G.  |  Online Move In 
Clasificación:
3.0

El cliente no dejó un comentario.

Keisha M.  |  Overall Experience 
Clasificación:
3.0

It took longer than expected to find my reservation. I was assigned a locker that was occupied.

Ade O.  |  First Impressions 
Clasificación:
1.0

Staff didn’t give me key or unlock the lock from my storage unit, I’m stuck in the middle of a snow storm with my stuff in the u haul truck

kurt w.  |  First Impressions 
Clasificación:
4.0

Great staff, especially the young men that work outside with the giving and receiving of trucks and equipment. They were extremely helpful and courteous.

James U.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

NATEQUONN B.  |  Overall Experience 
Clasificación:
1.0

I cleaned my storage at the beginning of December and called the same day to your 1800 number to let you know storage is empty for no more charges and you can track that call ... after that they charged me twice even with a late fee... Didn't understand why if I had automated payment. They call me early January to confirm storage was closed I say yes and ask to please verify my late fee and extra charge to be refunded ... She said someone would call me back and nobody did... I call to your customer service trying to solve that and same thing happened never called me back... they called me yesterday from storage location 1/21 and the representative was rude and even hang up the phone on me cause I was asking about the extra charges you made to my account... SO NO I WOULD NEVER RECOMMEND UHUAL TO NO ONE

Edson R.  |  Overall Experience 
Clasificación:
4.0

I have had other storage before, but this was a bit more pleasant to do business with. My only problem was long hold for customer service. Thanks guys.

Andrea J.  |  Overall Experience 
Clasificación:
3.0

It takes a long time to go up to the rooms. The loading area is very tight and easy to get boxed in.

MARKA W.  |  Overall Experience 
Clasificación:
5.0

Monica outstanding

TIM A.  |  Overall Experience 
Clasificación:
5.0

Melissa thank you for great customer service. I was surprised that moving was made more pleasant from you and your staff! ¡Gracias!

IAIN J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

natasha r.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

CURTIS J.  |  Overall Experience 
Clasificación:
5.0

The staff were very professional and helpful, and also friendly

Gilberte J.  |  Overall Experience 
Clasificación:
4.0

The only reason why I couldn't say "Excellent" on my overall rating of the U-Haul Storage facility at this particular location is that there is just one problem that I had with the place. The problem is that they have these extremely loud, ear-piercing alarms that keep going off intermittently at that place.. The sound of those alarms are so shrill and so terrible that prolonged exposure to them would most certainly damage a person's ear-drums. The elevators are of a type that I've never seen before; they're like something from a previous age of man's existence on this planet, and the elevators themselves are wired to set off a horrible super-shrill, ear-drum piercing alarm that goes off for a few seconds while the doors are closing. So this is my only complaint about the place. I would recommend that they install modern elevators, and then relegate all those annoying and quite frankly, extremely unhealthy alarms to the after 10:00 PM over-night hours. I say those alarms are unhealthy because of the potential damage they can cause to a person's nerves and ear-drums, and maybe even the brains too, to a certain extent, when a person has to be there working and packing for 3 hours or more. So I think they should set the alarms to go off after 10:00 PM at night, which would be the "after hours" time period, so that people who come in there to do work in their units in the daytime can have peace & quiet, and be able to return home with the healthy nerves, brains, and ear-drums that they came in with. So apart from this one thing concerning the terrible noise of those alarms, everything else about this Storage Facility is WONDERFUL!

Elizabeth J.  |  Overall Experience 
Clasificación:
2.0

Gracias

Jayne L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

enmanuel m.  |  Overall Experience 
Clasificación:
1.0

I will never recommend or do business with this location ever again. The location manager spoke to me like a pig. Someone needs to do something about her like replace her with someone nicer and knows how to speak to customers.

Suedulari S.  |  Overall Experience 
Clasificación:
2.0

If I knew I would receive such poor service from the staff and the manager I would have took my Money and business elsewhere!

TeJim G.  |  First Impressions 
Clasificación:
5.0

I am an existing customer . Couldn't have been more satisfied with Rosemary service.friendly and helpful .even though I was rushing her after having to wait so long on that phone.good customer service rosemary need more like you.

Theresa L.  |  First Impressions 
Clasificación:
5.0

very professional staff

Harold L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Adarrelya P.  |  Overall Experience 
Clasificación:
5.0

The staff that helped me with my storage unit was pleasant and helpful

kenneth b.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Suedulari S.  |  First Impressions 
Clasificación:
3.0

Front desk staffing on a weekend can be worked on. There was only one staff attending to a long queue of people including those with minor issues. Visited during the week and thought it was because of the week day.

Nicholas E.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

stephanie m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa S.  |  First Impressions 
Clasificación:
4.0

I would have provided 5 stars if there was more than one customer service representative at the window to prevent long lines and if the AC actually worked because it is what I paid for except did not receive AC on any of the floors except the main floor. Additional cost should instead be refunded to clients who paid for that feature.

Aleah G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Leonard W.  |  Overall Experience 
Clasificación:
5.0

They staff was very helpful

Nick R.  |  Overall Experience 
Clasificación:
3.0

Good service

TARIQUN N.  |  Overall Experience 
Clasificación:
5.0

"I was very comfortable with the facilities except for the bathroom in the units area,it is always nasty and no hand soap;I do not blame the workers for all of it; but you still did not do your part! Thank you and may God bless your business in every area that he knows how."

ANN MARIE G.  |  Overall Experience 
Clasificación:
5.0

everyone was Amazing

MARILYNA A.  |  First Impressions 
Clasificación: